Yext, Inc. reports company news around its brand visibility and digital presence platform for multi-location brands. Its updates cover AI and machine-learning technology used to manage structured brand information across search, social media, websites, listings, reviews, reputation management, and customer engagement channels.
Recurring developments include quarterly and fiscal-year results, non-GAAP operating metrics, partner integrations with restaurant and digital marketing technology providers, and capital actions involving Yext common stock. News also reflects how the company positions its platform across AI search, traditional search, social channels, and direct communications for businesses managing digital presence at scale.
Yext, Inc. (NYSE: YEXT) released a survey showing significant insights into consumer preferences for online customer support. Over 85% of respondents value self-service options, while 58% prefer information directly from company websites. Trust in brand-provided information is high, with 93% likely to trust answers from company sites. Additionally, 62% indicated they might choose competitors if their questions go unanswered. The findings highlight the importance of investing in effective help site search to enhance customer experience and loyalty.
Yext (NYSE: YEXT) reported its second quarter fiscal 2022 results, with revenue reaching $98.1 million, an 11% increase from $88.1 million in Q2 2021. Gross profit grew 8% to $71.5 million, yielding a gross margin of 72.9%. However, the company experienced a net loss of $27.6 million, slightly higher than $25.1 million in the prior year. Customer count rose 23% year-over-year to over 2,600, while Annual Recurring Revenue (ARR) increased 12% to $378 million. Yext forecasts Q3 revenue between $97.5 million and $98.5 million.
Yext, Inc. (NYSE: YEXT) announced the general availability of its Summer '21 Release, featuring the new Phoenix search algorithm update. This release aims to enhance the search experience for businesses through dynamic reranking, updated data connectors, and self-serve app configurations. Key features include improved search accuracy and the ability to integrate data from various sources seamlessly. Yext's AI-powered platform is designed to better understand complex customer queries, empowering brands like Verizon and the U.S. State Department to provide precise answers online.
Yext, a leader in AI search technology, will announce its second quarter fiscal year 2022 results on September 2, 2021, after market close. The company will host a conference call at 4:30 p.m. ET for the investment community. A live webcast will be available on Yext's Investor Relations website, and a replay will be accessible until midnight ET on September 9, 2021. Yext aims to revolutionize enterprise search through its AI-powered Answers Platform, which delivers direct answers to user queries instead of mere hyperlinks.
Yext, Inc. (NYSE: YEXT) has launched Yext AI Search on Salesforce AppExchange, aimed at enhancing customer support experiences. This integration allows businesses to incorporate Yext's AI-powered search into Salesforce Service Cloud, improving help sites and agent consoles. Key features include Help Site Search, Support Form Deflection, and Agent Console Search, which facilitate quicker resolutions and better customer satisfaction. Yext's President emphasized the importance of AI search in today's support landscape.
Yext, Inc. (NYSE: YEXT) has appointed Laurie "LC" Cook as its inaugural Vice President of Public Sector, effective August 2, 2021. Cook, who possesses over twenty years of experience, will spearhead the sales organization dedicated to U.S. federal, state, and local government agencies. Her previous roles include Vice President at Blue Prism and Federal Civilian Sales Account Director at SAS Institute. Cook's appointment aims to expand Yext's presence in the public sector, building on its reputation for delivering accurate information during the pandemic.
Yext, Inc. (NYSE: YEXT) has announced its Summer '21 Release, featuring the new Phoenix algorithm update aimed at enhancing search results for business customers. Significant enhancements include dynamic reranking based on user engagement and improved data connectors for easier integration. The release also introduces tools for search experience testing and customizable app configurations, best equipping businesses to address evolving customer needs. This update positions Yext as a leader in providing advanced AI-powered search solutions.
Yext, Inc. (NYSE: YEXT) has partnered with Fazoli's to enhance the restaurant's digital transformation using AI search technologies. This collaboration has significantly improved Fazoli's online presence, evidenced by a 21% reduction in bounce rate and 3.6x growth in online sales since the deployment of Yext's AI-powered site search. By utilizing advanced natural language processing, Fazoli's can now provide accurate answers to customer inquiries about its offerings. This success showcases how AI search can drive revenue and enhance user experience in the restaurant industry.
Yext, the AI Search Company, announced its participation in Visa's 2021 She's Next Grant Program aimed at supporting Black women entrepreneurs. The program will provide 60 selected businesses each with a $10,000 grant, a year of coaching via IFundWomen, and complimentary access to Yext's Listings solution. This will enhance their online presence across 200 platforms, ensuring accurate information about their operations. The initiative, led by Visa and Yext, seeks to address the unique challenges faced by Black women in business.
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