University Health Deploys Zebra Mobile Devices to Reduce Callback Times and Modernize Workflows

Zebra Technologies (ZBRA) announced that University Health in Kansas City has deployed Zebra healthcare mobile computers and printers to replace desk-bound workflows, cutting provider callback wait times from about 45 minutes to a few seconds.

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Instant provider access slashes wait times from 45 minutes to seconds, improving patient care and clinician satisfaction

LINCOLNSHIRE, Ill.--(BUSINESS WIRE)-- Zebra Technologies Corporation (NASDAQ: ZBRA), a global leader in digitizing and automating workflows to deliver intelligent operations, today announced that University Health has deployed Zebra mobile computers and printers to eliminate communication bottlenecks and modernize point-of-care workflows for its clinical staff. As a result, the Kansas City-based hospital has successfully reduced provider callback wait times from 45 minutes to just a few seconds.

Fixed workstations previously tethered nurses and clinicians, delaying care and creating communication gaps. Over 90% of University Health frontline inpatient staff, including nurses, providers, social workers, and case managers, now use the Zebra mobile solution to spend more time on patient care at the bedside.

“Essentially, if you wanted to do any documentation or communication, you were tied to the nurse's station,” said Natalie Bowles, Senior Informatics Analyst RN, University Health. “Zebra’s mobile computers changed that entirely. Consolidating communication, documentation, and medication administration into one pocket-sized device radically simplified our workflows.”

University Health deployed Zebra’s purpose-built healthcare mobile computers, including the TC5 Series and HC2X/HC5X Series mobile computers and ZQ600 Plus Series mobile printers, to create this connected frontline environment. At the bedside, workers now use the devices to handle the full clinical workflow in a single continuous motion. Nurses can now scan, verify, and document, covering medication administration and specimen collection without doubling back to a workstation, significantly reducing provider callback wait times. Printed labels can also be produced at the point of care.

This solution is designed to unburden clinicians and harmonize the delivery of patient care. Secure integration with the electronic health record (EHR) system of the hospital establishes a vital pipeline for future AI applications. By capturing clean bedside data and instantly routing automated EHR alerts back to clinicians’ screens, these devices quickly convert complex data into real-time insights.

“By unifying clinical and administrative workflows on a single device, we help reduce the cognitive load on clinicians and give them more time for direct patient care,” said Kassaundra McKnight-Young, Chief Nursing Informatics Officer at Zebra Technologies. “University Health’s experience demonstrates Zebra’s Orchestrated Care framework in action as a connected care delivery model. They have eliminated communication delays and unlocked a safer, more responsive care experience with a mobile-first approach which streamlines critical tasks.”

Mobile-first workflows safeguard critical point-of-care tasks across multiple departments. Here are some examples:

• In the neonatal unit, nurses use the Zebra HC50 to scan infant wristbands against breast milk labels, cross-checking the data instantly with the EHR to ensure safe feeding.
• This workflow also extends to general medicine, where mobile scanning solutions drive inpatient medication verification rates consistently above 90%.
• Expanding bedside care even further, frontline staff use the integrated cameras to capture, timestamp, and instantly upload wound images to patient charts, a practice that directly helps reduce hospital-acquired pressure injuries (HAPIs).

“We serve a very diverse population across a wide range of specialties, and we need top-of-the-line technology to take care of all of them,” said Chad Hackler, Director of Clinical Informatics, University Health. “Zebra really listens to clinicians and has the best interest of the organization at heart.”

KEY TAKEAWAYS

• Faster Communication: Replacing desk-bound phone paging with Zebra mobile devices has reduced provider callback wait times from 45 minutes to seconds.
• Improved Patient Safety: Camera capture at the bedside for wound documentation has reduced hospital-acquired pressure injuries.
• High Adoption: Nearly all frontline inpatient staff carry a Zebra device, sustaining inpatient medication verification rates above 90%.
• Real-Time Alerts: Shift handoffs and patient discharge alerts now route directly to caregiver devices.
• Enterprise-Grade Security: Zebra’s mobile devices are protected with hardware-backed encryption and Zebra’s LifeGuard™ for Android™ for predictable, timely security updates.
• To Learn More: Read the full University Health Success Story.

WHO IS ZEBRA TECHNOLOGIES?

Zebra (NASDAQ: ZBRA) provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions which empower our customers to deploy AI on the frontline. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what’s next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at www.zebra.com.

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The Zebra wordmark and logo are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2026 Zebra Technologies Corp. and/or its affiliates. You may quote this release with attribution. Some content or images may have been created with the assistance of AI.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260902840561/en/

Media Contact:
Matt Towson
Zebra Technologies
+1-773-454-5396
matt.towson@zebra.com

Industry Analyst Contact:
Kasia Fahmy
Zebra Technologies
+1-224-306-8654
k.fahmy@zebra.com

Source: Zebra Technologies Corporation

Key Terms

electronic health record medical

A digital version of a patient’s medical chart that collects health information — diagnoses, medications, lab results, imaging and doctors’ notes — in one place so authorized clinicians can view and update it. For investors, electronic health records matter because they drive revenue and costs for companies that build, sell or rely on them, influence how quickly care is delivered, and create opportunities (and risks) tied to data access, software updates, regulation and patient privacy. Think of it as an online file cabinet for health that affects how the healthcare system runs and spends money.

ehr technical

EHR stands for electronic health record, a digital version of a patient’s complete medical file that replaces paper charts and collects diagnoses, medications, test results and treatment history in one place. For investors, EHR systems matter because they drive recurring revenue for software and services, affect healthcare providers’ costs and efficiency, and create data assets and integration opportunities that can influence a company’s growth and regulatory risk.

point-of-care medical

"Point-of-care" refers to the location where immediate decision-making or actions happen, often involving the direct delivery of services or results. In healthcare, it describes tests or treatments performed directly at the patient's side, rather than in a distant laboratory. For investors, understanding "point-of-care" highlights the convenience, speed, and potential growth opportunities of services or products that bring solutions directly to the user or patient.

hospital-acquired pressure injuries medical

Hospital-acquired pressure injuries, often called bedsores, are skin and tissue damage that develop when a patient remains in one position too long without adequate care or cushioning. For investors, they matter because they signal the quality and safety of a healthcare provider; frequent occurrences can drive higher treatment costs, regulatory penalties, legal liability, reduced reimbursements and reputational harm—similar to how recurring product defects erode trust and increase expenses for a company.

hardware-backed encryption technical

Encryption where the cryptographic keys and sensitive operations are stored and performed inside dedicated, tamper-resistant hardware (such as a secure element, hardware security module, or Trusted Platform Module) rather than only in software. Like keeping keys in a locked safe instead of a desk drawer, this reduces the chance attackers or malware can steal keys, so it matters to investors because it affects a company’s data security, regulatory compliance, and operational risk profile.