Aon Expands Aon Claims Copilot Globally, Strengthening Data and Analytics Capabilities Across Commercial Risk

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Aon (NYSE:AON) announced the global expansion of its Aon Claims Copilot platform across North America, Asia Pacific and several EMEA countries. The connected claims management platform integrates claims data and advanced analytics to support more consistent, transparent and data-led claims handling.

The system now supports a 1,800-person Claims team in over 50 countries and more than 20 product lines, offering real-time dashboards, carrier performance evaluation, client transparency and process automation, with further rollout planned in EMEA and Latin America.

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Global rollout of Aon Claims Copilot integrates advanced claims data visibility and analytics into a single connected claims management platform

DUBLIN, May 13, 2026 /PRNewswire/ -- Aon plc (NYSE: AON), a leading global professional services firm, today announced the global expansion of Aon Claims Copilot, advancing the firm's commitment to delivering better client outcomes through its integrated data and analytics capabilities.

Building on its successful pilot in November 2025, Aon Claims Copilot has now been rolled out across North America, Asia Pacific and several EMEA countries as a claims management solution. This milestone marks significant progress in the platform's global deployment and adoption.

Aon Claims Copilot brings together claims data and advanced analytics into a single, globally connected platform, enabling more consistent, transparent and data-led claims management for clients around the world. The platform is a core component of Aon's broader investment in data and analytics capabilities, alongside Aon Broker Copilot and the firm's Risk Analyzers and Diagnostics tools.

"Aon Claims Copilot represents our continued commitment to deliver better information, advice and solutions to clients through technology," said Joe Peiser, CEO of Risk Capital at Aon. "By integrating these capabilities into how we manage claims, we are equipping our colleagues to deliver more consistent outcomes, identify trends earlier and help clients make better decisions across their risk and capital strategies."

The expansion brings a substantial portion of Aon's global claims management information onto a single technology platform, utilized by the firm's 1,800-strong team of Claims professionals — operating in more than 50 countries — to assist in delivering coordinated, insight-led advocacy across more than 20 product lines.

Aon Claims Copilot makes information available to our clients at every stage of the claims' lifecycle — from advocacy and negotiation through to analytics and resolution, enhancing both client and colleague experience. Its capabilities include:

• Analytics and risk insights: Real-time dashboards provide visibility into claims trends and portfolio performance
• Carrier performance evaluation: Data-driven insights support improved understanding of claims outcomes and insurer performance
• Client transparency: Secure digital access enables clients to track claim progress and status
• Process optimization: Automation improves speed, consistency and accuracy across claims handling

These capabilities enable Aon to deliver a globally consistent claims experience while strengthening its ability to generate insights that inform placement, negotiation and broader risk strategies.

"Expert advocacy combined with leading analytics gives our clients enhanced visibility and control over their claims," said Mona Barnes, Global Chief Claims Officer for Commercial Risk at Aon. "As we expand the platform globally, we are improving coordination across teams, strengthening collaboration and creating a more connected, data-driven claims experience."

Aon will continue to expand Claims Copilot across additional EMEA and Latin American markets over the coming months, further strengthening its role as a foundational platform within the firm's global Commercial Risk business.

The expansion of Aon Claims Copilot underscores Aon's continued investment in technology and innovation to help clients navigate an increasingly complex and volatile risk environment.

About Aon
Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that protect and grow their businesses.

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SOURCE Aon plc

FAQ

What is Aon Claims Copilot and how does it support AON (NYSE:AON) clients?

Aon Claims Copilot is a globally connected claims management platform that integrates claims data and analytics. According to Aon, it delivers more consistent, transparent and data-led claims management, enhancing advocacy, negotiation, analytics and resolution throughout the entire claims lifecycle for commercial risk clients.

Which regions are included in Aon Claims Copilot's global expansion announced on May 13, 2026 for AON?

The May 13, 2026 expansion extends Aon Claims Copilot across North America, Asia Pacific and several EMEA countries. According to Aon, this rollout marks significant progress in global deployment and adoption, with further expansion planned into additional EMEA and Latin American markets in coming months.

How many claims professionals use Aon Claims Copilot globally and across how many countries for AON?

Aon Claims Copilot is utilized by Aon’s 1,800-strong team of Claims professionals. According to Aon, these professionals operate in more than 50 countries, coordinating insight-led advocacy and claims management across more than 20 product lines within its global Commercial Risk business.

What analytics and risk insights features does Aon Claims Copilot provide for AON commercial risk clients?

Aon Claims Copilot offers real-time dashboards that provide visibility into claims trends and portfolio performance. According to Aon, these analytics and risk insights help teams identify patterns earlier, support data-led decisions, and inform placement, negotiation and broader risk and capital strategies for clients.

How does Aon Claims Copilot improve transparency and process efficiency for AON (NYSE:AON) policyholders?

Aon Claims Copilot gives clients secure digital access to track claim progress and status at each stage. According to Aon, automated workflows aim to improve speed, consistency and accuracy in claims handling, enhancing both client transparency and colleague efficiency across the claims lifecycle.

What role does Aon Claims Copilot play in AON's broader data and analytics strategy?

Aon Claims Copilot is described as a core component of Aon’s wider investment in data and analytics. According to Aon, it complements Aon Broker Copilot and Risk Analyzers and Diagnostics tools to create a more connected, data-driven experience across the firm’s Commercial Risk operations.