Company Description
Citizens Financial Group, Inc. (NYSE: CFG) is a bank holding company and one of the nation’s oldest and largest financial institutions. Headquartered in Providence, Rhode Island, Citizens operates in the commercial banking industry within the broader finance and insurance sector. Through its banking subsidiaries, the company offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions.
Citizens reports multiple business segments. According to available information, its reportable segments include Commercial Banking, Consumer Banking, Non-Core and Others. The Consumer Banking segment serves consumer customers and small businesses, while Commercial Banking focuses on larger business and institutional clients. Citizens’ common stock and several series of preferred stock and related depositary shares are listed on the New York Stock Exchange under the symbols CFG, CFG PrE, CFG PrH and CFG PrI, as reflected in recent SEC filings.
Consumer Banking
The Consumer Banking segment is a core part of Citizens’ model. It serves consumer customers and small businesses with traditional banking products and services. These include deposits, mortgage and home equity lending, credit cards, small business loans, education loans, point-of-sale finance loans, and wealth management and investment services, as described in the company’s profile information. Citizens emphasizes an integrated experience that includes mobile and online banking, a full-service customer contact center and access to approximately 3,100 ATMs and approximately 1,000 branches in 14 states and the District of Columbia.
Consumer Banking products and services span banking, lending, savings, wealth management and small business offerings. This segment is described in prior disclosures as generating a majority of the company’s revenue, underscoring its importance within the overall franchise.
Commercial Banking
The Commercial Banking segment offers a broad complement of financial products and solutions tailored to business and institutional clients. According to Citizens’ own descriptions, this includes lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities.
Citizens also highlights its role as a strategic and financial partner to middle-market companies and private equity firms, including through its M&A advisory activities. The company’s annual M&A Outlook survey, referenced in recent news, reflects its engagement with U.S. middle market companies and private equity firms and its focus on dealmaking trends.
Capital Structure and Listed Securities
Citizens’ capital structure includes common stock and several series of non-cumulative perpetual preferred stock. Recent SEC filings show that the company has depositary shares listed on the NYSE representing interests in its 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E (CFG PrE), its 7.375% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series H (CFG PrH), and its 6.500% Fixed-Rate Reset Non-Cumulative Perpetual Preferred Stock, Series I (CFG PrI). The company has also previously issued and redeemed other preferred series, such as the 5.650% Fixed-Rate Reset Non-Cumulative Perpetual Preferred Stock, Series F, as reflected in its Form 8-K filings.
Form 8-K disclosures describe the establishment of the Series I Preferred Stock through a Certificate of Designations, the related public offering of depositary shares, and associated restrictions on dividends on junior and parity securities if dividends on the Series I Preferred Stock are not declared and paid or set aside.
Branch and Digital Footprint
Citizens describes an extensive physical and digital footprint. It operates approximately 1,000 branches and approximately 3,100 ATMs across 14 states and the District of Columbia. The company emphasizes an integrated experience that combines mobile and online banking with a full-service customer contact center. This structure supports both its Consumer Banking and small business offerings.
Citizens also points to ongoing investments in technology, including digital account opening platforms and AI-driven productivity tools, as highlighted in recent recognition from The Banker. These investments are positioned as enhancing customer access and supporting open banking access for customers.
Recognition and Positioning
Citizens has been recognized by The Banker, an outlet of The Financial Times, as Bank of the Year for the U.S. in 2025, with a prior award in 2022. The publication cited Citizens’ focus on strong customer relationships and what it described as steady, sustainable growth potential, including the expansion of Citizens Private Bank into markets such as New York, Palm Beach and the San Francisco Bay Area, and the scaling of its Wealth Management business. The Banker also highlighted Citizens’ technology investments, including agile operating model transformation, integrated developer platforms, AI-driven productivity tools and a digital account opening platform.
Regulatory Filings and Governance
As a publicly traded financial institution, Citizens files regular reports and current reports with the U.S. Securities and Exchange Commission. Recent Form 8-K filings have covered topics such as quarterly earnings announcements, changes to preferred stock designations, public offerings of preferred stock depositary shares, modifications to rights of security holders, and executive appointments. These filings confirm that Citizens’ common stock and certain preferred stock depositary shares are registered under Section 12(b) of the Securities Exchange Act of 1934 and traded on the New York Stock Exchange.
Governance-related filings have included amendments to the company’s Restated Certificate of Incorporation to eliminate certain preferred stock series following redemption and to integrate designations for new preferred stock series. Other filings have detailed executive leadership changes and related employment arrangements.
Role in Regional and National Economy
Citizens’ own statements emphasize its role in supporting economic activity across its footprint. The company notes that it helps customers reach their potential by listening and understanding their needs in order to offer tailored advice, ideas and solutions. In public remarks, its leadership has discussed the importance of technology, talent and community partnerships in fostering economic growth, including workforce development initiatives and collaboration with nonprofits and universities.
Within Rhode Island and other markets where it operates, Citizens positions itself as a partner to businesses and communities, reflecting its presence as a large financial institution headquartered in Providence, Rhode Island.
Stock and Investor Information
Investors in Citizens Financial Group, Inc. can access information about CFG common stock and the company’s preferred stock through its SEC filings and investor materials. The company regularly announces earnings dates, conference calls and investor presentations, and it posts related press releases, financial supplements and presentations on its investor relations platform, as referenced in its Form 8-K filings and news releases.