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Crawford & Company provides claims management and outsourcing services to insurance companies and self-insured entities. The company operates as a global service provider for insurance claims, loss-related workflows, managed repair programs and related outsourcing functions, with an operating network serving clients in more than 70 countries. Its publicly traded equity is associated with two NYSE-listed common stock classes, CRD-A and CRD-B, which are described by the company as substantially identical except for voting rights attached to the Class B common stock and protections for the non-voting Class A common stock.

The company's business is built around managing claims and related service processes for organizations that insure risk or retain risk directly. Crawford's clients include insurance carriers and self-insured entities that use outsourced claims services, technical claims expertise, repair networks and operational support. Its revenue base is affected by claim volumes, service activity and the mix of weather and non-weather claims work across its businesses.

Operating structure and service areas

Crawford has organized its business around U.S. Operations and International Operations. U.S. Operations includes domestic claims and outsourcing activities, including property and casualty services and businesses tied to managed repair and claims administration. International Operations covers the company's non-U.S. claims and service activities across regions including the U.K., Europe, Asia, Canada, Latin America and other markets referenced in company reporting.

Within its broader claims platform, Crawford reports and discusses business lines such as Broadspire, U.S. Property & Casualty, U.S. Global Technical Services, Canada and International Operations. These areas reflect different types of claims and outsourcing work, including property and casualty claims, technical services, claims administration and regional service delivery. The company also emphasizes non-weather businesses as part of a more diversified operating base, while property and casualty claim volumes can be influenced by catastrophe activity and periods of benign weather.

Contractor Connection is a Crawford business focused on managed repair. It operates a contractor network used in repair and restoration activity connected to insurance claims. Recent company communications describe Contractor Connection's commercial managed repair program and the use of technology platforms for time and materials documentation, billing transparency and project-level validation on commercial repair claims.

Technology, governance and market role

Crawford uses technology and data capabilities to support claims handling, service responsiveness, repair-program governance and enterprise coordination across regions. Company communications describe a global information technology organization with central governance, shared platforms, regional execution and disciplined data and security practices. Crawford has also discussed the insurance claims industry's use of automation, data and artificial intelligence as part of its operating and service environment.

The company is based in the Atlanta area and is incorporated in Georgia. Its public-company record includes earnings releases, investor presentations, proxy materials, operating-structure disclosures, executive appointments and financing arrangements. The company's governance disclosures also reflect its dual-class common stock structure, board and executive matters, executive compensation and shareholder meeting materials.