Braiin launches Force AI across three RADIUS modules
The expanded suite is available now for global deployment in cloud, on-premises and hybrid environments.
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Rhea-AI Filing Summary
Braiin Ltd (BRAI) announced a major expansion of RADIUS and launched Force AI, an orchestration layer that supports multiple cloud-based and open-source large language models across contact-center operations. Force AI powers three RADIUS modules: AI Engage for autonomous customer interactions, AI Assist for real-time support to human agents, and AI Insight for interaction analytics. The expanded suite is available now for global deployment in cloud, on-premises and hybrid environments.
RADIUS handled more than 4.5 million customer interactions with 99.9% uptime in the twelve months ended March 31, 2026. Braiin describes selected-deployment performance figures as indicative, including up to 60% self-service containment and over 92% intent classification accuracy; actual outcomes vary by client, channel mix and implementation. The release cites a global contact center software market estimated at USD 56.9 billion in 2026 and projected to reach USD 227.6 billion by 2033, at a 21.9% CAGR.
Key Figures
Key Terms
CCaaS technical
large language model (LLM) technical
retrieval-augmented generation technical
PII masking technical
FAQ
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER PURSUANT TO RULE 13a-16 OR 15d-16
UNDER THE SECURITIES EXCHANGE ACT OF 1934
For the month of October 2026
Commission File Number: 333-43079
| Braiin Limited |
| (Exact name of registrant as specified in its charter) |
283 Rokeby Road Subiaco, Western Australia |
6008 | |
| (Address of registrant’s principal executive offices) | (Zip Code) |
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
☒ Form 20-F ☐ Form 40-F
On October 26, 2026, Braiin Limited (the “Company”) announced a major expansion of RADIUS, its AI-powered contact center as a service (CCaaS) platform.
A copy of the press release is furnished herewith as Exhibit 99.1 and is incorporated herein by reference.
EXHIBIT INDEX
The following exhibits are furnished as part of this Form 6-K:
| Exhibit No. | Description | |
| 99.1 | Press Release dated October 26, 2026 |
SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereto duly authorized.
| Braiin Limited | ||
| By: | /s/ Natraj Balasubramanian | |
| Name: | Natraj Balasubramanian | |
| Title: | Chief Executive Officer | |
Date: October 28, 2026
Exhibit 99.1
Braiin Targets USD 56.9 Billion CX Software Market with Agentic AI Expansion and Major Upgrade to RADIUS CX Platform
Force AI, the new unified AI orchestration layer at the core of AI-powered CCaaS platform RADIUS, powers autonomous AI agents, human-agent co-pilots and enterprise insights across voice, chat, messaging, email, social and video on any leading LLM with no vendor lock-in
New York, NY, October 26, 2026 — Braiin Limited (Nasdaq: BRAI) (“Braiin” or the “Company”), a global applied AI platform company operating across customer experience solutions, AgTech, PropTech, and living infrastructure, today announces a major expansion of RADIUS, its AI-powered contact center as a service (CCaaS) platform. The Company has launched Force AI, a unified orchestration layer that facilitates enterprise-run customer operations on any leading large language model (LLM) without vendor lock-in — meaning clients are not tied to a single AI provider and can switch models as cost, performance or regulatory needs change.
“Enterprises need AI that works across every channel, every agent, and every conversation, on the model they trust and in an environment they control,” said Natraj Balasubramanian, Braiin Founder and CEO. “RADIUS is the engine behind our CX business, and Force AI is how we scale it. With Force AI, our clients can bring OpenAI, Claude, Gemini or their own models into production contact center operations with minimal headaches and compliance already built in.”
The expansion makes RADIUS a single AI command center for the full customer interaction lifecycle. It is built on Force AI, a unified AI orchestration layer that supports multiple cloud-based and open-source LLMs. Force AI powers three product lines: AI Engage, an agentic AI layer whose agents serve customers autonomously; AI Assist, a real-time co-pilot for human agents; and AI Insight, which analyzes every interaction for intelligence. Together they let enterprises build secure, scalable, and cost-effective AI-powered customer experiences.
The Force AI launch combines three essential and game-changing competencies:
| ● | A unified AI capability suite across channels: voice, chat, messaging, email, social and video | |
| ● | An open integration architecture spanning OpenAI, Anthropic’s Claude, Google Gemini, Azure OpenAI and bespoke AI models | |
| ● | Production deployments with enterprise and public-sector clients across India, Southeast Asia and other international markets |
According to Grand View Research, the global contact center software market is estimated at USD 56.9 billion in 2026 and is projected to reach USD 227.6 billion by 2033, growing at a CAGR of 21.9%. The RADIUS expansion positions Braiin to compete for a larger share of this market. RADIUS already operates at production scale, having handled more than 4.5 million customer interactions with 99.9% uptime in the twelve months ended March 31, 2026.
New AI-Powered Capabilities
RADIUS now organizes its AI into three modules that run across voice, chat, email, social and video:
| Module | What it does | Impact | ||
| AI Engage: agentic AI layer | AI agents interact with customers on their own: they understand intent, reason through requests and execute business workflows end to end, escalating to a human with full context only when needed | Up to 60% self-service containment for routine inquiries; over 92% intent classification accuracy* | ||
| AI Assist: AI co-pilot | Gives human agents real-time intelligence, contextual insights, relevant responses, next-best actions and workflow guidance | Up to 30% increase in first-contact resolution (FCR); up to 3–8 minutes less after-call work per interaction; agents reach full productivity up to 4x faster* | ||
| AI Insight: AI analytics | Turns interactions and operational data into actionable intelligence on sentiment, patterns, emerging trends and performance gaps | Every customer interaction analyzed automatically, with no manual sampling. Gives CXOs data-driven insight to improve products and services. |
* Performance figures are indicative, based on results observed in selected RADIUS client deployments; actual outcomes vary by client, channel mix and implementation.
AI Engage goes beyond conversational automation to deliver personalized, proactive and outcome-driven experiences. Routine requests such as order tracking, password resets, plan information, and appointment scheduling are handled without an agent. AI Assist then supports agents on complex interactions, while AI Insight scores and summarizes every conversation for quality, compliance, and coaching.
Figure 1: RADIUS AI-powered capabilities across AI Engage, AI Assist and AI Insight
Product Expansion: Force AI Orchestration and LLM Integrations
Force AI is the AI core of RADIUS. It is a unified AI orchestration layer that supports multiple LLMs, both cloud-based and open-source, without vendor lock-in. It delivers enterprise-grade capabilities, including autonomous agents, co-pilots and insights, and turns conversations, data, and operations into intelligent outcomes.
| ● | LLM-agnostic gateway: Clients can switch between leading cloud models, including OpenAI’s GPT, Anthropic’s Claude, and Google’s Gemini. They can also run on-premises open models such as Llama and Mistral, matching each task to the right model for cost and performance. | |
| ● | Multi-vendor integration ring: RADIUS connects natively with OpenAI, Dialogflow, Claude, Gemini, Azure OpenAI and bring-your-own AI, so enterprises keep existing AI investments and avoid single-vendor lock-in. | |
| ● | Grounded answers: Retrieval-augmented generation grounds responses in the client’s own enterprise knowledge. A System Action Engine runs automated workflows such as CRM updates. | |
| ● | Enterprise safety net: Real-time PII masking, automated auditing, data governance and audit trails are built in. | |
| ● | Deploy where the data lives: Force AI is available on-premises, in the cloud or in hybrid mode. This is a key requirement for regulated sectors and government clients. |
AI in Action: Real Clients, Real Adoption
RADIUS AI capabilities are already live with large enterprise and public-sector clients:
| Client segment | AI capabilities deployed | |
| Customer experience outsourcing provider, India | Automated quality management; AI-powered interaction scoring; live sentiment analysis; AI call summarization | |
| Government agency, Malaysia | Generative AI virtual agent with knowledge base | |
| Large-format retail chain, India | Live sentiment analysis; AI keyword spotting; conversational analytics dashboard | |
| Fashion and lifestyle retailer, India | Live sentiment analysis; AI-powered interaction scoring; intelligent intent-based routing |
These clients join a RADIUS base that spans technology, healthcare, financial services, insurance, education, government, real estate, and travel and hospitality.
Availability
The expanded RADIUS AI suite and Force AI are available now for deployment globally across cloud, on-premises and hybrid environments. To learn more or book a demo, visit radius-ois.ai.
About RADIUS
RADIUS is an AI-powered CCaaS platform that orchestrates customer experience across voice and digital channels. It brings together engagement, service, quality management, analytics and workflow in one command center. RADIUS is a Braiin Limited platform.
About Braiin Limited
Braiin Limited (Nasdaq: BRAI) is a global applied AI platform company operating across customer experience solutions, AgTech, PropTech and living infrastructure. Braiin’s ecosystem combines embedded distribution, intelligent automation, and recurring revenue platforms designed to support the lifecycle of the home and connected consumer services. For more information, visit www.braiin.com.
Forward-Looking Statements
This press release contains “forward-looking statements” within the meaning of Section 27A of the United States Securities Act of 1933, as amended, and Section 21E of the United States Securities Exchange Act of 1934, as amended. All statements, other than statements of historical facts, included herein, including but not limited to such things as future business strategy, plans, and goals, and the expansion and growth of our business. The words “estimate”, “plan”, “anticipate”, “expect”, “intend”, “believe”, “target”, “budget”, “may”, “can”, “will”, “would”, “could”, “should”, “seeks”, or “scheduled to” and similar words or expressions, or negatives of these terms or other variations of these terms or comparable language or any discussion of strategy or intention identify forward-looking statements. Please see the risk factors included in the Company’s United States Securities and Exchange Commission filings, which could cause actual results and events to differ materially from those contained in the forward-looking statements. You are cautioned against attributing undue certainty to forward-looking statements. Although these forward-looking statements were based on assumptions that the Company believes are reasonable when made, you are cautioned that forward-looking statements are not guarantees of future performance and that actual results, performance, or achievements may differ materially from those made in or suggested by the forward-looking statements in this press release. Any forward-looking statements made in this press release speak only as of the date of those statements. We undertake no obligation to update those statements or publicly announce the results of any revisions to any of those statements to reflect future events or developments.
Media and Investor Contact
Investor Relations Contact:
Mike Mason
CORE IR
(212) 655-0924
ir@braiin.com
Public Relations Contact:
Matthew Cossel
Core PR
(212) 655-0924
pr@braiin.com