GoodRx (NASDAQ: GDRX) outlines $600B+ market, policy shifts and PBM risks
Filing Impact
Filing Sentiment
Form Type
10-K
GoodRx Holdings, Inc. describes its business model as a consumer-focused digital healthcare platform that helps Americans find lower prices on prescription drugs and related services. The company’s core prescription transactions offering still generates most revenue, complemented by subscriptions, telehealth and pharma-direct advertising solutions.
GoodRx highlights a large estimated prescription and pharma-direct market opportunity of $600–$710 billion and positions its data-driven pricing engine, PBM and pharmacy relationships, and brand as key advantages. The filing also outlines significant risks, including PBM and retail pharmacy concentration, store closures, new federal initiatives like TrumpRx.gov, regulation of data privacy and telehealth, shifting cost burdens to consumers, and execution challenges as it expands offerings and manages growth.
Positive
- None.
Negative
- None.
Insights
GoodRx outlines a large market, rising policy risks, and PBM/pharmacy concentration exposure.
GoodRx presents itself as a scaled prescription-price comparison and savings platform with additional subscription, telehealth and pharma-direct offerings. It cites a substantial total addressable market of
The company stresses macro and policy shifts: the One Big Beautiful Bill Act cutting Medicaid funding, higher prescription copays, and drug-maker participation in the new federal cash-discount platform TrumpRx.gov. GoodRx is an integration partner at launch, but the filing explicitly states the impact on its business is unclear and may be significant.
Risk factors emphasize dependence on prescription transactions revenue, concentration among a limited number of PBMs and large pharmacy chains, and pressures from retail store closures and PBM–pharmacy renegotiations. Investors may focus on how GoodRx adapts pricing relationships, grows higher-margin pharma-direct and subscription offerings, and manages regulatory scrutiny around data privacy, telehealth structures, and healthcare fraud and abuse in future reporting periods.
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
__________________________________________________
FORM 10-K
__________________________________________________
(Mark One)
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 |
For the fiscal year ended December 31 , 2025
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 |
For the transition period from ____ to ____.
Commission File Number: 001-39549
__________________________________________________
(Exact Name of Registrant as Specified in Its Charter)
__________________________________________________
(State or other jurisdiction of incorporation or organization) | (I.R.S. Employer Identification No.) |
(Address of principal executive offices) | (Zip Code) |
Registrant’s telephone number, including area code: (855 ) 268-2822
__________________________________________________
Securities registered pursuant to Section 12(b) of the Act:
Title of each class | Trading Symbol(s) | Name of each exchange on which registered | ||
Securities registered pursuant to Section 12(g) of the Act:
None
__________________________________________________
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☐ No ☒
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☒
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934
during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days. Yes ☒ No ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of
Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an
emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth
company” in Rule 12b-2 of the Exchange Act.
Large accelerated filer | ☐ | ☒ | ||
Non-accelerated filer | ☐ | Smaller reporting company | ||
Emerging growth company |
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new
or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal
control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared
or issued its audit report. ☒
If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the registrant included in the
filing reflect the correction of an error to previously issued financial statements. ☐
Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive-based compensation
received by any of the registrant’s executive officers during the relevant recovery period pursuant to §240.10D-1(b). ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒
The aggregate market value of the voting and non-voting stock held by non-affiliates of the registrant, as of June 30, 2025, the last business day of the
registrant’s most recently completed second fiscal quarter, was approximately $423.2 million.
As of February 17, 2026 the registrant had 108,610,311 shares of Class A common stock, $0.0001 par value per share, and 233,964,187 shares of Class
B common stock, $0.0001 par value, outstanding.
Portions of the registrant’s definitive Proxy Statement relating to its 2026 Annual Meeting of Stockholders to be filed with the SEC within 120 days after
the end of the fiscal year ended December 31, 2025 are incorporated herein by reference in Part III.
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Page | ||
PART I | ||
Item 1. | Business | 7 |
Item 1A. | Risk Factors | 17 |
Item 1B. | Unresolved Staff Comments | 55 |
Item 1C. | Cybersecurity | 55 |
Item 2. | Properties | 56 |
Item 3. | Legal Proceedings | 56 |
Item 4. | Mine Safety Disclosures | 56 |
PART II | ||
Item 5. | Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities | 57 |
Item 6. | [Reserved] | 58 |
Item 7. | Management’s Discussion and Analysis of Financial Condition and Results of Operations | 59 |
Item 7A. | Quantitative and Qualitative Disclosures About Market Risk | 67 |
Item 8. | Financial Statements and Supplementary Data | 67 |
Item 9. | Changes in and Disagreements With Accountants on Accounting and Financial Disclosure | 67 |
Item 9A. | Controls and Procedures | 67 |
Item 9B. | Other Information | 68 |
Item 9C. | Disclosure Regarding Foreign Jurisdictions that Prevent Inspections | 68 |
PART III | ||
Item 10. | Directors, Executive Officers and Corporate Governance | 69 |
Item 11. | Executive Compensation | 69 |
Item 12. | Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters | 69 |
Item 13. | Certain Relationships and Related Transactions, and Director Independence | 69 |
Item 14. | Principal Accountant Fees and Services | 69 |
PART IV | ||
Item 15. | Exhibits and Financial Statement Schedules | 70 |
Item 16. | Form 10-K Summary | 74 |
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Glossary of Selected Terminology
As used in this Annual Report on Form 10-K, unless the context otherwise requires, references to:
•“we,” “us,” “our,” the “Company,” “GoodRx,” and similar references refer to GoodRx Holdings, Inc. and its
consolidated subsidiaries.
•“Co-Founders” refers to Trevor Bezdek and Douglas Hirsch, each a director of the Company.
•“consumers” refer to the general population in the United States that uses or otherwise purchases healthcare
products and services. References to “our consumers” or “GoodRx consumers” refer to consumers that have
used one or more of our offerings.
•“discounted price” refers to a price for a prescription provided on our platform that represents a negotiated
rate provided by one of our PBM partners at a retail pharmacy or under a direct contract with one of our
partner pharmacies. Through our platform, our discounted prices are free to access for consumers by saving a
GoodRx code to their mobile device for their selected prescription and presenting it at the chosen pharmacy.
The term “discounted price” excludes prices we may otherwise source, such as prices from patient assistance
programs for low-income individuals and Medicare prices, and any negotiated rates offered through our
subscription offerings.
•“Francisco Partners” refers to investment funds associated with Francisco Partners, including Francisco
Partners IV, L.P. and Francisco Partners IV-A, L.P.
•“GoodRx code” refers to codes that can be accessed by our consumers through our apps or websites or that
can be provided to our consumers directly by healthcare professionals, including physicians and pharmacists,
that allow our consumers free access to our discounted prices or a lower list price for their prescriptions when
such code is presented at their chosen pharmacy.
•“Monthly Active Consumers” refers to the number of unique consumers who have used a GoodRx code to
purchase a prescription medication in a given calendar month and have saved money compared to the list
price of the medication. A unique consumer who uses a GoodRx code more than once in a calendar month to
purchase prescription medications is only counted as one Monthly Active Consumer in that month. A unique
consumer who uses a GoodRx code in two or three calendar months within a quarter will be counted as a
Monthly Active Consumer in each such month. Monthly Active Consumers do not include subscribers to our
subscription offerings, consumers of our GoodRx Pharma Direct (formerly pharma manufacturer solutions and
referred to hereafter as "pharma direct") offering, or consumers who used our telehealth offering. When
presented for a period longer than a month, Monthly Active Consumers is averaged over the number of
calendar months in such period. For example, a unique consumer who uses a GoodRx code twice in January,
but who did not use our prescription transactions offering again in February or March, is counted as 1 in
January and as 0 in both February and March, thus contributing 0.33 to our Monthly Active Consumers for
such quarter (average of 1, 0 and 0). A unique consumer who uses a GoodRx code in January and in March,
but did not use our prescription transactions offering in February, would be counted as 1 in January, 0 in
February, and 1 in March, thus contributing 0.66 to our Monthly Active Consumers for such quarter. Effective
January 1, 2025, Monthly Active Consumers from acquired companies are included beginning from the
acquisition date. Prior to January 1, 2025, Monthly Active Consumers from acquired companies were only
included beginning in the first full quarter following the acquisition.
•“Monthly Visitors” refers to the number of individuals who visited our apps and websites in a given calendar
month. Visitors to our apps and websites are counted independently. As a result, a consumer that visits or
engages with our platform through both apps and websites will be counted multiple times in calculating
Monthly Visitors, while family members who use a single computer to visit our websites will be counted only
once. Additionally, Monthly Active Consumers who use a GoodRx code without accessing our apps or websites
(since their GoodRx codes were saved in their profile at the pharmacy), will not be counted as Monthly Visitors.
When presented for a period longer than a calendar month, Monthly Visitors is averaged over each calendar
month in such period.
•"partner pharmacies" refers to select licensed pharmacies with whom we have direct contractual agreements.
•“PBM” refers to a pharmacy benefit manager. PBMs aggregate demand to negotiate prescription medication
prices with pharmacies and pharma manufacturers. PBMs find most of their demand through relationships with
insurance companies and employers. However, nearly all PBMs also have consumer direct or cash network
pricing that they negotiate with pharmacies for consumers who choose to purchase prescriptions outside of
insurance.
•“pharma” is an abbreviation for pharmaceutical.
•“savings,” “saved” and similar references refer to the difference between the list price for a particular
prescription at a particular pharmacy and the price paid by the GoodRx consumer for that prescription utilizing
a GoodRx code available through our platform at that same pharmacy. In certain circumstances, we may show
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a list price on our platform when such list price is lower than the negotiated price available using a GoodRx
code and, in certain circumstances, a consumer may use a GoodRx code and pay the list price at a pharmacy
if such list price is lower than the negotiated price available using a GoodRx code. We do not earn revenue
from such transactions, but our savings calculation includes an estimate of the savings achieved by the
consumer because our platform has directed the consumer to the pharmacy with the low list price. This
estimate of savings when the consumer pays the list price is based on internal data and is calculated as the
difference between the average list price across all pharmacies where GoodRx consumers paid the list price
and the average list price paid by consumers in the pharmacies to which we directed them. We do not
calculate savings based on insurance prices as we do not have information about a consumer’s specific
coverage or price. We do not believe savings are representative or indicative of our revenue or results of
operations.
•“subscribers” and similar references refer to our consumers that are subscribed to our subscription offerings,
GoodRx Gold (“Gold”), Kroger Rx Savings Club powered by GoodRx (“Kroger Savings”) which sunset in July
2024, condition-specific subscription programs which first launched in June 2025, and RxSmartSaver+
powered by GoodRx ("RxSmartSaver+") which launched in July 2025. References to subscription plans as of a
particular date represents an active subscription to any one of our aforementioned subscription offerings as of
the specified date. For Gold, Kroger Savings, and RxSmartSaver+, each subscription plan may represent more
than one subscriber since family subscription plans may include multiple members.
•“Silver Lake” and similar references refer to investment funds associated with Silver Lake Partners, including
SLP Geology Aggregator, L.P.
Certain monetary amounts, percentages, and other figures included in this Annual Report on Form 10-K have been
subject to rounding adjustments. Percentage amounts included in this Annual Report on Form 10-K have not in all cases
been calculated on the basis of such rounded figures, but on the basis of such amounts prior to rounding. For this reason,
percentage amounts in this Annual Report on Form 10-K may vary from those obtained by performing the same calculations
using the figures in our consolidated financial statements included elsewhere in this Annual Report on Form 10-K. Certain
other amounts that appear in this Annual Report on Form 10-K may not sum due to rounding.
Forward-Looking Statements
This Annual Report on Form 10-K contains forward-looking statements. We intend such forward-looking statements to
be covered by the safe harbor provisions for forward-looking statements contained in Section 27A of the Securities Act of
1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the
“Exchange Act”). All statements other than statements of historical facts contained in this Annual Report on Form 10-K may
be forward-looking statements. In some cases, you can identify forward-looking statements by terms such as “may,” “will,”
“should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “targets,” “projects,” “contemplates,” “believes,” “estimates,”
“forecasts,” “predicts,” “potential” or “continue” or the negative of these terms or other similar expressions. Forward-looking
statements contained in this Annual Report on Form 10-K include, but are not limited to statements regarding our future
results of operations and financial position, industry and business trends, the anticipated impact of ongoing changes in the
U.S. retail pharmacy landscape and macroeconomic environment, the impact of store closures and the announced
bankruptcy of one of our retail partners on our business, the potential impact of the new government-sponsored direct-to-
consumer platform called “TrumpRx.gov” and other evolving federal initiatives on our business, our value proposition, our
collaborations, and partnerships with third parties, including our integrated savings program, the impact of the recent volume
reduction in one of our integrated savings programs, the anticipated expansion of our condition-specific subscription
program, our direct contracting approach with select pharmacies, the impact of the sunset of certain of our offerings,
anticipated impacts of our restructuring and cost savings initiatives, stock compensation, our stock repurchase program,
realizability of deferred tax assets, impacts from recent tax legislation, potential outcomes and estimated impacts of certain
legal proceedings, our business strategy, our plans, market opportunity and growth and our objectives for future operations.
The forward-looking statements in this Annual Report on Form 10-K are only predictions. We have based these forward-
looking statements largely on our current expectations and projections about future events and financial trends that we
believe may affect our business, financial condition and results of operations. Forward-looking statements involve known
and unknown risks, uncertainties and other important factors that may cause our actual results, performance, or
achievements to be materially different from any future results, performance, or achievements expressed or implied by the
forward-looking statements, including, but not limited to, the important factors discussed in Part I, Item 1A, “Risk Factors” in
this Annual Report on Form 10-K for the fiscal year ended December 31, 2025. The forward-looking statements in this
Annual Report on Form 10-K are based upon information available to us as of the date of this Annual Report on Form 10-K,
and while we believe such information forms a reasonable basis for such statements, such information may be limited or
incomplete, and our statements should not be read to indicate that we have conducted an exhaustive inquiry into, or review
of, all potentially available relevant information. These statements are inherently uncertain and investors are cautioned not to
unduly rely upon these statements.
You should read this Annual Report on Form 10-K and the documents that we reference in this Annual Report on Form
10-K and have filed as exhibits to this Annual Report on Form 10-K with the understanding that our actual future results,
levels of activity, performance and achievements may be materially different from what we expect. We qualify all of our
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forward-looking statements by these cautionary statements. These forward-looking statements speak only as of the date of
this Annual Report on Form 10-K. Except as required by applicable law, we do not plan to publicly update or revise any
forward-looking statements contained in this Annual Report on Form 10-K, whether as a result of any new information, future
events or otherwise.
Additionally, certain information (including information regarding environmental, social, and governance (“ESG”)
assessments, goals and relevant issues) in our filings with the Securities and Exchange Commission (the “SEC”), including
this filing, or other locations, such as our corporate website, is informed by various ESG standards and frameworks
(including standards for the measurement of underlying data) and the interests of various stakeholders. As such, such
information may not be, and should not be interpreted as necessarily being, “material” under the federal securities laws for
SEC reporting purposes. Furthermore, much of this information is subject to assumptions, estimates, or third-party
information that is still evolving and subject to change. For additional information, please see Part I, Item 1A, “Risk Factors –
ESG initiatives could increase our costs, harm our reputation, and adversely impact our financial results.”
Summary Risk Factors
Our business is subject to numerous risks and uncertainties, including those described in Part I, Item 1A, “Risk Factors”
in this Annual Report on Form 10-K. You should carefully consider these risks and uncertainties when investing in our Class
A common stock. The principal risks and uncertainties affecting our business include the following:
•Risks related to our limited operating history and historical growth rates could materially adversely impact our
business, financial condition, and results of operations;
•We may be unsuccessful in achieving broad market education and changing consumer purchasing habits;
•We may be unable to continue to attract, acquire, and retain consumers, or may fail to do so in a cost-effective
manner;
•We rely significantly on our prescription transactions offering and may not be successful in expanding or
maintaining our offerings within our markets, particularly the U.S. prescriptions market, or to other segments of
the healthcare industry;
•Our business is subject to changes in medication pricing and is significantly impacted by pricing structures
negotiated by industry participants;
•We generally do not control the categories and types of prescriptions for which we can offer savings or
discounted prices;
•We rely on a limited number of industry participants;
•We operate in a very competitive industry and we may fail to effectively differentiate our offerings and services
from those of our competitors, which could impair our ability to attract and acquire new consumers and retain
existing consumers;
•Our estimated addressable market is subject to inherent challenges and uncertainties. If we overestimate the
size of our addressable market or the various markets in which we operate, our future growth opportunities
may be limited;
•We calculate certain operational metrics using internal systems and tools and do not independently verify such
metrics. Certain metrics are subject to inherent challenges in measurement, and real or perceived inaccuracies
in such metrics may harm our reputation and negatively affect our business;
•We may be unable to successfully respond to changes in the market for prescription pricing, and may fail to
maintain and expand the use of GoodRx codes through our apps and websites;
•We may be unable to maintain a positive perception regarding our platform or maintain and enhance our
brand;
•We are obligated to maintain effective internal control over financial reporting and any failure to maintain
effective internal controls may cause us to not be able to accurately report our financial condition or results of
operations, which may adversely affect investor confidence in our company and, as a result, the value of our
Class A common stock;
•Use of social media, emails, and text messages may adversely impact our reputation, subject us to fines or
other penalties or be an ineffective source to market our offerings;
•We depend on our information technology systems, and those of our third-party vendors, contractors, and
consultants, and any failure or significant disruptions of these systems, security breaches or loss of data could
materially adversely affect our business, financial condition and results of operations;
•Government regulation of the internet and e-commerce is evolving, and unfavorable changes or failure by us to
comply with these laws and regulations could substantially harm our business and results of operations;
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•Our business relies on email, mail, and other messaging channels and any technical, legal or other restrictions
on the sending of such correspondence or a decrease in consumer willingness to receive such
correspondence could adversely affect our business;
•We face the risk of litigation resulting from unauthorized text messages sent in violation of the Telephone
Consumer Protection Act;
•Actual or perceived failures to comply with applicable data protection, privacy and security, advertising and
consumer protection laws, regulations, standards, and other requirements could adversely affect our business,
financial condition and results of operations;
•We may be unable to realize expected benefits from our restructuring and cost reduction efforts and our
business might be adversely affected;
•Our ability to utilize our net operating loss carryforwards and certain other tax attributes may be limited;
•We rely on the performance of members of management and highly skilled personnel, and if we are unable to
attract, develop, motivate and retain well-qualified employees, our business could be harmed;
•A pandemic, epidemic, or outbreak of an infectious disease in the United States, has and could in the future
adversely impact our business;
•General economic factors, natural disasters, or other unexpected events may adversely affect our business,
financial performance and results of operations;
•We may seek to grow our business through acquisitions of, or investments in, new or complementary
businesses, technologies or products, or through strategic alliances, and the failure to manage these
acquisitions, investments, or alliances, or to integrate them with our existing business, could have a material
adverse effect on us;
•Restrictions in our debt arrangements could adversely affect our operating flexibility, and failure to comply with
any of these restrictions could result in acceleration of our debt;
•Our business depends on network and mobile infrastructure and our ability to maintain and scale our
technology. Any significant interruptions or delays in service on our apps or websites or any undetected errors
or design faults could result in limited capacity, reduced demand, processing delays, and loss of consumers;
•We depend on our relationships with third parties and would be adversely impacted by system failures or other
disruptions in the operations of these parties;
•Changes in consumer sentiment or laws, rules, or regulations regarding the use of cookies and other tracking
technologies and other privacy matters could have a material adverse effect on our ability to generate
revenues, could adversely affect our ability to collect proprietary data on consumer behavior, and could result
in material financial penalties;
•We are subject to a series of risks related to climate change;
•ESG initiatives could increase our costs, harm our reputation, and adversely impact our financial results;
•Risks related to our intellectual property could materially adversely impact our business, competitive position,
financial condition, and results of operations;
•Risks related to the healthcare industry, as well as the impact of healthcare reform legislation and other
proposed or future changes, could materially adversely impact our business, financial condition, and results of
operations;
•Risks related to our organizational structure, including agreements and relationships with significant
stockholders, could materially adversely impact our business, financial condition and results of operations;
•We are, and may become in the future, subject to various legal proceedings and claims that arise in or outside
the ordinary course of business, which may require significant management time and attention, result in
significant legal expenses and may result in unfavorable outcomes, which may have a material adverse effect
on our business, operating results and financial condition, and negatively affect the price of our Class A
common stock; and
•We may be unable to accurately forecast revenue and appropriately plan our expenses in the future.
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PART I
Item 1. Business.
Overview
Our mission is to help Americans save time and money when filling their medications. To achieve this, we are building
the leading, consumer-focused digital healthcare platform in the United States.
GoodRx was founded to solve the challenges that consumers face in understanding, accessing, and affording
healthcare by removing the friction and inefficiencies in the system. We started with a price comparison tool for
prescriptions, offering consumers free access to lower prices on their medication. This price comparison platform processes
over 420 billion pricing data points every day and integrates that data into a user-friendly interface which provides
consumers with dynamic, geographically relevant prescription pricing, and access to negotiated prices through GoodRx
codes that can be used to save money on prescriptions across the United States.
Today, we believe our expanded platform improves the health and financial well-being of American families by providing
easy access to price transparency and affordability solutions for generic and brand medications both for consumers and
healthcare providers, other healthcare product and services, including certain condition-specific end-to-end solutions,
telehealth services, and wellness related content. We believe that our offerings provide significant savings to consumers,
and can help drive greater medication awareness, access and adherence, faster treatment and better patient outcomes that
also benefit the broader healthcare ecosystem and its stakeholders.
We see exciting growth potential as we continue to expand our role as an essential access and affordability layer across
the healthcare ecosystem – serving consumers, healthcare providers, pharmacies, and pharma manufacturers across the
United States. As we extend our platform, we believe that we can create multiple monetization opportunities at different
stages of the consumer healthcare journey, enabling us to drive higher expected consumer lifetime value without significant
additional consumer acquisition costs.
Industry Challenges
Despite the approximately $5.3 trillion U.S. healthcare market being one of the largest sectors of the U.S. economy, it
remains opaque and highly fragmented for consumers. Even simple healthcare transactions, such as finding a doctor or
filling a prescription at an affordable price, are often difficult. This can lead to confusion, inefficiency, and unneeded
additional costs for consumers and the healthcare system. The pharmacy is the de-facto “front door” to American healthcare,
with frequent consumer interaction and engagement. However, finding affordable prices for prescriptions is complicated by a
lack of price transparency, a confusing reimbursement and insurance landscape, and a fragmented marketplace in which the
list prices for the same medication can vary significantly across pharmacies. We believe that these challenges are driven in
part by a lack of solutions that enable consumers to easily search, discover, and access the product or service that they
need at an affordable price. Consumer-focused technology solutions are essential in healthcare given that the stakes involve
peoples’ health and lives.
In July 2025, Congress enacted the One Big Beautiful Bill Act ("OBBBA") which cuts federal funding for Medicaid
among other health insurance programs, as well as tightens eligibility requirements and increases the frequency of Medicaid
coverage determinations. Further, copays on prescription medication have continued to trend upward in recent years and we
believe as insurance providers and government programs continue to shift the cost burden more to consumers, including
through changes to Affordable Care Act (the "ACA") marketplace subsidies, consumers are now more than ever searching
for sustainable and affordable healthcare solutions which we believe strengthens our value proposition. Separately, certain
major drug producers and manufacturers have entered into drug pricing agreements with the U.S. government, and as part
of these agreements, have announced their participation in a new government sponsored direct-to-consumer platform called
“TrumpRx.gov” ("TrumpRx"), which was launched in February 2026 and designed to offer consumers discounts on their
products and some specialty brands. GoodRx is a key integration partner for pharma manufacturers offering discounted
cash prices on TrumpRx at launch. Any potential impact of TrumpRx or similar initiatives on our business, offerings, or
results of operations are unclear at this time but may be significant. With the introduction of these federal initiatives,
including the renewed focus on Most-Favored-Nation pricing, the market is shifting decisively toward greater transparency
and direct-to-consumer access.
Our Market Opportunity
A paradigm shift is occurring in healthcare as consumers are both increasingly informed and cost-conscious. We
believe that allowing people to transact using more information than ever before will help Americans consume healthcare
more efficiently. This can be accomplished by providing a healthcare platform that allows consumers to search a broad
range of choices and offerings, discover what is best for them, transact based on their preferences, and receive the best
price while doing so.
We believe this market opportunity is substantial and estimate the total addressable market ("TAM") for our primary
solutions to be between $600 billion and $710 billion. This includes a $581 billion to $691 billion prescription opportunity,
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which is inclusive of our estimated value of prescriptions that are written but not filled, and a $19 billion pharma direct
opportunity.
Prescription Opportunity
We started our business with a focus on the U.S. prescriptions market. The majority of the utilization of our platform
relates to generic medications. We also enable consumers to save on brand medications. We believe that the prices
available through our platform are highly competitive, for both insured and uninsured consumers, and our platform enables
consumers to save on prescription medications regardless of whether the consumer is insured or not. We believe we can
drive significant growth in our prescription opportunity through our ability to continue to provide attractive prescription pricing
to consumers and integrating our pricing across existing channels within the healthcare ecosystem.
Pharma Direct (formerly Pharma Manufacturer Solutions) Opportunity
Brand medications tend to be expensive, and insurance coverage is complicated and may be restrictive. Pharma
manufacturers provide affordability solutions, such as co-pay cards, patient assistance programs, consumer direct pricing
(formerly point-of-sale discount programs), and other savings options, so that consumers can access their medications. We
partner with pharma manufacturers to advertise and integrate these affordability solutions into our platform. We believe this
offering can deliver incremental margin as we deploy these solutions across our existing base of consumers and visitors,
introduce new solutions, and increase the number of brands and manufacturers with which we work.
Our Value Proposition
We positively impact many key stakeholders in the healthcare ecosystem. We believe that consumers, healthcare
providers, PBMs, pharmacies, and pharma manufacturers all win with GoodRx. This, in turn, can drive beneficial and self-
reinforcing network effects.
Our value proposition by stakeholder is described below:
•Consumers: Our platform provides consumers with a variety of mobile-first offerings designed to make their
access to healthcare simple and more affordable. These solutions increase medication adherence, reduce
strain on hospital emergency departments and physicians, and improve health outcomes.
◦Our prescription transactions offering, part of our prescription marketplace, provides dynamic,
geographically relevant prescription pricing, and access to negotiated prices that can be used by our
consumers to save money on prescriptions. Our negotiated prices for prescriptions are often cheaper
than the average commercial insurance co-pays. Access to discounted prices is free for consumers
through our platform.
◦Our subscription offerings, part of our prescription marketplace, specifically Gold and RxSmartSaver+
provide consumers and their families with access to even lower prescription prices on select
medications in select pharmacies for a monthly or annual subscription fee. Gold also provides mail
delivery and discounted access to our GoodRx Care telehealth services at no additional cost.
Additionally, some of our condition-specific subscription programs offer consumers a single solution
for comprehensive care by bundling the clinician visit, prescription (if deemed medically appropriate
by the treating healthcare provider), and related delivery for a single total subscription price.
◦Our pharma direct offering provides advertising and integrated consumer affordability solutions to
pharma manufacturers with the goal of improving access to and affordability of brand medications for
consumers.
◦Our platform provides educational resources to help inform consumers about their healthcare. We
provide consumers with expert medication information, as well as pricing and coverage information
made possible through our robust data sources and staff of experienced researchers.
•Healthcare Providers: Physicians and other healthcare professionals are motivated to help patients, and,
increasingly, are judged by patient outcomes. We help these healthcare professionals improve patient
outcomes by encouraging medication adherence and providing a consumer-friendly service, including access
to prescription delivery services. In addition, our Provider Mode platform provides healthcare providers with a
more customized experience and tools to support patients throughout their healthcare journey. Further, we are
able to integrate our pricing information and GoodRx codes directly into Electronic Health Record (“EHR”)
systems, enabling healthcare professionals to provide prices from our platform directly to their patients at the
point of prescribing, including via EHR-sent text messages and emails. We help physicians engage with
patients more efficiently through our products and services.
•Healthcare Companies: PBMs, pharmacies, and pharma manufacturers use our platform to reach and
provide affordability solutions to consumers. We play a valuable role within the healthcare ecosystem by
aggregating, normalizing, and presenting information from all of these constituents on a single platform for the
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consumer. Through the deep relationships that we have developed with these stakeholders over many years,
we are able to continually improve our offerings and achieve better pricing outcomes for consumers.
◦Pharmacy Benefit Managers: PBMs aggregate consumer demand to negotiate prescription
medication prices with pharmacies and manufacturers. PBMs aggregate most of their demand
through relationships with insurance companies and employers. However, nearly all PBMs also have
consumer direct or cash network pricing that they negotiate with pharmacies for consumers who
choose to purchase prescriptions outside of insurance. We provide a platform through which PBMs
can drive incremental volume to these networks by offering their discounted prices to our consumers.
We expand the market for PBMs by increasing their cash network transaction volumes and by adding
new consumers to the overall prescriptions market, many of whom, both insured and uninsured,
would otherwise not fill their prescriptions because of high deductibles or prices. We believe that, for
many of our PBM partners, we are their only significant direct-to-consumer channel. To date, no
significant PBM has terminated a relationship with GoodRx, Inc., which highlights the strength of our
relationships alongside the value we deliver.
◦Pharmacies: With GoodRx, pharmacies can reduce ‘walk away’ patients and prescriptions abandoned
at the counter due to high cost, and can also increase overall sales through additional foot-traffic. We
work closely with pharmacies to ensure that pharmacists are educated on how to use our apps and
websites, and know how to apply GoodRx codes at the point of sale. We also enter into direct
contractual agreements with select pharmacies to provide consumers access to discounted prices
and further drive incremental sales to these partner pharmacies. Consumers can use GoodRx at
nearly every retail pharmacy in the United States. Additionally, pharmacies also access our
prescription delivery services to reach more consumers.
◦Pharma Manufacturers: Brand medications tend to be more expensive than generics, and insurance
coverage is complicated. GoodRx works with pharma manufacturers to advertise, integrate and
enhance consumer awareness, access and uptake of their various savings solutions for brand
medications, increasing the likelihood that a consumer will start or continue to take their prescribed
medication.
Our Offerings
Prescription Marketplace
Our prescription marketplace consists of our prescription transactions offering and our supplemental subscription and
telehealth offerings. Through our GoodRx Care platform, we offer consumers access to telehealth visits on a cash-pay basis
outside of insurance. We believe our telehealth offering principally enhances the accessibility of our prescription transactions
and subscription offerings for consumers.
Prescription Transactions Offering
We have built a vast network of relationships, contracts and integrations with key stakeholders in the healthcare
industry. Our proprietary technology enables us to aggregate prescription pricing data points from sources spanning the
healthcare industry. We structure and normalize the presentation of the data to give consumers dynamic, geographically
relevant prescription pricing that is accessible through our apps or websites for free. By normalize, we refer to a process of
taking the various different pricing methodologies and medication lists from each of our sources, and homogenizing the
presentation of this data so that prices are directly comparable. Consumers can choose the lowest price from a selection of
nearby pharmacies, save a GoodRx code to their mobile device for free and present that code at their pharmacy to access
that low price.
Once a consumer has used a GoodRx code from our platform to purchase a prescription, that code is recorded in the
pharmacy’s database and the consumer is not required to present their GoodRx code again for subsequent prescription
refills, or, in many cases, for additional prescriptions that the consumer purchases at that pharmacy. We earn revenue upon
the initial usage of the GoodRx code when the consumer realizes savings compared to the list price at the pharmacy, and
we continue to earn revenue when the consumer returns to the pharmacy for refills and new prescriptions. This results in
high repeat activity, which refers to the second and later use of our discounted prices by a single GoodRx consumer, on our
platform. We track prices and update our database on a daily basis, which helps ensure that consumers have access to
accurate prescription pricing.
Our pricing sources span the healthcare industry and include PBMs, pharmacies, pharma manufacturers, patient
assistance programs, consumer direct pricing, and others, making it difficult to replicate the data we possess and share with
consumers. We believe it is important to work with as many of the key stakeholders of the healthcare industry as possible in
order to increase the affordability options for our consumers. Our broad set of long-term relationships across the industry,
combined with our proprietary platform, allows us to present highly competitive prices to consumers.
PBMs are the most common source of pricing information. Our proprietary technology enables us to combine prices
from multiple PBMs and other industry sources and display it on a single consumer interface. We believe that we maintain
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the largest database of aggregated pricing information across PBMs in the United States. When a transaction occurs in
which one of our consumers fills a prescription and saves compared to the list price using a GoodRx code, the PBM
receives a portion of the price that the consumer paid. We receive a percentage of this amount or a fixed payment from the
PBM as compensation for directing the consumer to that PBM’s pricing and the pharmacy.
As we help more consumers save money on their medications and drive additional traffic through various PBMs, we
increase our scale, which we believe over time leads to lower prices for our consumers. We have steadily increased the
number of PBMs with which we work over time. To date, no significant PBM has terminated a relationship with GoodRx, Inc.
Even if a contract with a PBM were to be terminated, many of our contracts require the PBM to continue to pay us for activity
by consumers originally directed to their pricing by us, even subsequent to the contract termination. The ongoing payment
obligation can continue for so long as the underlying PBM-specific pricing is used, or for certain partners, for a specified
multi-year period, depending on the terms of our contract with the PBM. Throughout our history, we have been able to help
our consumers realize increased savings. PBM mix and relative share on our platform has varied over time as we have
added new PBMs and as certain PBMs have delivered more or less favorable pricing relative to other PBMs. Even as the
mix has changed, we have continued to grow the number of pricing data points processed by our platform and deliver a
strong value proposition to our consumers. We believe that our sources of pricing are sufficiently broad and robust that the
loss of any one PBM or other healthcare partner would generally result in minimal disruption in our ability to provide
competitive discounts and pricing. Although the majority of our pricing information comes from PBMs, we also collect pricing
data points from other sources. Starting in 2023, we commenced operation of our integrated savings program, which
integrates our competitive discounts and pricing in a seamless experience at the pharmacy counter for eligible plan
members served by certain PBM partners. Eligible plan members only need to utilize their existing benefit card at their
preferred in-network pharmacy to benefit from our discounts and pricing, with no further action required.
In 2022, we began to enter into direct contractual agreements with select pharmacies to complement the existing
contractual agreements with our PBM partners. We believe our hybrid approach will help us build stronger lines of
communication and stronger relationships with our retailers by helping drive traffic and margin while continuing to deliver
great affordability to consumers. Our direct agreements with partner pharmacies enable us to negotiate more competitive
prescription prices offered at these pharmacies and therefore provide an additional source of pricing information to be
displayed on our platform, creating pricing transparency and value for consumers. We receive a fixed or variable fee from
our partner pharmacy as compensation for processing the consumer's claim at the point of sale. In addition to prescription
pricing, we also provide other prescription related offerings and solutions to our customers including facilitating the
processing of claims and delivery services.
Subscription Offerings
Our subscription offerings provide additional benefits to consumers of our prescription transactions offering. We
leverage our relationships across the healthcare ecosystem and our product expertise to provide subscribers with even
greater savings and convenience at select pharmacies through some of our subscription offerings. Our subscription offerings
are designed to be easy to use and provide subscribers with added benefits and features, such as, where applicable,
increased discounts on prescription prices, discounted virtual care visits, or free home delivery on eligible medications.
•Gold: We offer a subscription savings program whereby subscribers generally pay a monthly or annual fee for
access to even lower prices in select participating pharmacies amongst other benefits, including a mail delivery
feature and discounted virtual care visits.
•Partnership Subscriptions: From time to time, we may partner with retailers to offer tailored subscription
products. For example, we previously partnered with Kroger, one of the largest retail pharmacies in the United
States, to offer Kroger Savings to their consumers for an annual fee, a portion of which we shared with Kroger,
until the program sunset in July 2024. In 2025, we partnered with select pharmacies to offer our brand
medication savings solution, RxSmartSaver+, to their consumers for a monthly or annual fee.
•Condition-Specific Subscriptions: We first launched condition-specific subscriptions in 2025. Subscribers
pay a fixed upfront fee for a subscription to gain access to treatments and ongoing support for certain chronic
conditions, including erectile dysfunction, weight management, and hair loss, delivered by our network of
qualified medical professionals who can prescribe medications when appropriate. Certain of these condition-
specific subscription programs offer consumers a single solution for comprehensive care by bundling the
clinician visit, prescription (if deemed medically appropriate by the treating healthcare provider), and related
delivery for a single total subscription price to make it even easier for consumers to get the care they need.
Pharma Direct Offering
Brand medications tend to be expensive, and insurance coverage is complicated and may be restrictive. As a result,
many consumers are not able to access or afford their medications.
Pharma manufacturers provide affordability solutions such as co-pay cards, patient assistance programs, consumer
direct pricing, care portals, and other savings options so that consumers can access their medications. We partner with
pharma manufacturers to advertise and integrate these affordability solutions into our platform. For example, our consumer
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direct pricing help lower the cash price of certain branded medications for consumers at the pharmacy counter with little
friction, and are increasingly being used by pharma manufacturers to reach more patients.
We believe our trusted brand, large volume of high intent consumers and easy-to-use interface make our platform
highly attractive to pharma manufacturers. These solutions generally increase medication awareness, access, and
adherence and can lead to faster treatment and better patient outcomes.
We believe our pharma direct offering delivers a product that both increases overall consumer satisfaction and drives
incremental consumer lifetime value at a low incremental cost to us.
We expect to grow this offering through further engagement with pharma manufacturers. We believe this offering can
deliver incremental margin as we deploy these solutions across our existing base of consumers and visitors.
Sales & Marketing
Consumers come to our platform organically and also through our sales and marketing initiatives. The GoodRx brand
benefits from word-of-mouth recommendations to consumers from friends, healthcare professionals and pharmacists, as
well as press coverage, which drives significant unpaid traffic to our apps and websites.
In addition to organic consumer acquisition, our sales and marketing efforts are designed to bring new consumers onto
our platform for the first time and to re-engage existing consumers. We acquire new consumers through a variety of
channels, including: (i) direct to consumer marketing which includes TV, paid search, or other digital campaigns; (ii)
marketing through healthcare partnerships which includes marketing materials in physician offices and integrating pricing
from our platform into EHR providers' prescribing workflows so that healthcare professionals can provide prices from our
platform to their patients at the point of prescribing; (iii) marketing through partnerships with other affiliates to distribute our
discounts and solutions to a broader target audience outside of the healthcare ecosystem; and (iv) through content creation
which increases traffic to the GoodRx apps and websites such as from GoodRx Health, which provides visitors with
thousands of articles with research-backed answers to health questions and provides us with more opportunities to convert
visitors to active consumers. We have and may in the future offer incentives to certain consumers that further reduce
discounted prices offered on our platform for a limited time and on a limited number of prescription drugs to attract new and
re-engage existing consumers.
We believe that we still have significant opportunities to improve our unaided awareness, to build our brand, as well as
to scale existing marketing channels, and unlock new ones.
We also deploy a variety of consumer retention tools on our platform, such as savings information retained in pharmacy
databases so consumers do not have to re-present GoodRx codes, providing alerts and refill reminders to consumers and
links to our other offerings to improve consumer's overall experience using our platform, and strong consumer support and
patient advocacy services to help consumers understand how best to afford their medication.
Our Technology
The key elements of our technology include:
•Proprietary Pricing Engine: Our price ingestion technology enables us to link with multiple sources spanning
the healthcare industry. In addition, we have proprietary patented technology related to collecting and
normalizing prices from multiple PBMs and presenting them using a single consumer interface.
•Constant Data Refresh: Displaying our prescription- and location-specific list of prices to each consumer in
near real-time requires the rapid processing of a significant amount of data, the use of complex predictive
models, and sophisticated software programming and design.
•Living Database: Our dataset becomes more comprehensive and accurate with every prescription filled. We
use our proprietary algorithms to create actionable insights and continuously improve our consumer
experience. Our database is central to the value that we provide to our consumers through accurate pricing
and improved recommendations. We refer to our data as “living,” meaning that it is dynamic and continually
being updated or refined.
•Artificial Intelligence/Machine Learning: Our engine is also able to learn from and react to changes in
prescribing habits or to ensure that consumers are selecting the accurate dosing or form of a given medication.
For example, our engine will automatically show the most common dose of a given medication. We also take
into account pharmacy-level dispensing patterns that may impact the price of a medication, such as when two
pharmacy locations that are part of the same pharmacy chain dispense the same medication, but source the
medication from different manufacturers.
•Scalable: Our digital platform is cloud native, scalable, and reliable. We leverage major third-party cloud and
data service providers and have built a modular system of services on top of this infrastructure.
•Secure: Trust is critical to our relationship with both our consumers and our partners and we take security and
privacy very seriously. We implement security procedures and policies informed by various industry-standard
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frameworks. Our operations are audited annually as part of a SOC2 audit, based on principles developed by
the American Institute of Certified Public Accountants and we have obtained SOC2 certification with respect to
our prescription transactions offering and subscription offerings. In addition, our security is tested through our
bug-bounty program. We continue to expand our team and solutions to address emerging risks and changes in
the threat landscape.
Our Growth Strategy
The key elements of our growth strategy include:
•Continue to Attract New Consumers: We believe that we have a significant opportunity to serve all
Americans. By growing awareness of our existing offerings and through the extension of our platform into
many of the other areas of healthcare that lack price transparency and consumer empowerment, we believe
that we can address an increasingly larger portion of the healthcare market in the United States and fill more
gaps across the healthcare journey for our consumers.
•Continue to Facilitate Existing GoodRx Consumers’ Adoption of Multiple GoodRx Offerings: We aim to
increase the number of our monetization channels used by our existing consumers. We believe that this will
result in higher consumer satisfaction and be accretive to our consumer lifetime value and to our margins in
the medium to long term, without significant additional consumer acquisition costs.
•Continue to Build the GoodRx Brand: We believe that there are significant opportunities to increase
awareness and educate healthcare consumers regarding prescription pricing, as well as our platform and
solutions. As we continue to build our brand, we anticipate that many of the consumers who do not fully
understand prescription pricing, or that are not aware of tools such as our platform, will begin using our
platform.
•Deepen Relationships with Retail Pharmacies: We aim to further strengthen and expand our relationships
with retail pharmacy partners to enhance pricing competitiveness, improve the consumer experience at the
point of sale, and drive increased prescription volume. By leveraging our scale, data insights, and integrated
technology solutions, we aim to align incentives with pharmacy partners, support operational efficiency, and
expand the breadth and depth of offerings available to consumers across our network.
•Invest in Product Offerings: We plan to continue to invest in and scale our range of product offerings to
better address the needs of consumers, provide them with better pricing, and improve their overall healthcare
journey. We have a multi-prong approach for this strategy which includes:
◦Pharma Direct Offering: We believe our trusted brand, large volume of high intent consumers and
easy-to-use consumer experience make our offering highly attractive to pharma manufacturers. The
solutions offered by pharma manufacturers on our platform can increase the likelihood that
consumers will start to take or continue to take their prescribed medication. We plan to continue to
expand the number of pharma manufacturers with which we work, increase brand penetration, and
increase the number of solutions each of them uses, as well as enhance our existing offerings and
introduce new integrated technology solutions that will allow manufacturers to interact with our
consumer base more effectively.
◦Subscription Offerings: We believe our subscription offerings have higher lifetime value than our
prescription transactions offering. We will continue to increase the value proposition for consumers by
bundling various existing and new offerings in affordable and consumer-friendly subscription
packages.
•Future Expansion Opportunities: We believe there are many other areas of healthcare that could benefit
from the transparency and accessibility provided by our platform. While we are currently focused on scaling
our existing offerings, we see attractive opportunities to deploy our expertise in markets such as clinical trials,
insurance marketplaces, in person doctor visits and prescription delivery, differentiated features and services
for healthcare providers such as our Provider Mode platform that provides healthcare providers with a more
customized experience and tools to support patients throughout their healthcare journey, among others.
Additionally, we introduced Employer Direct, a new platform designed to help employers address gaps in
traditional insurance coverage by pairing their existing benefits with integrated cash pricing in order to expand
affordability and access for their employees. As we continue to grow our brand awareness and consumer
base, selling additional products and services into our large acquired base will drive an attractive incremental
margin opportunity.
•Pursue Strategic Partnerships and Acquisitions: We are a valuable partner to a variety of healthcare
constituents. We have entered into a number of strategic agreements in recent years. For example, starting in
2023, we engaged with several PBM partners for our integrated savings program, which integrates our
competitive discounts and pricing in a seamless experience at the pharmacy counter for eligible plan members
they serve. Eligible plan members only need to utilize their existing benefit card at their preferred in-network
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pharmacy to benefit from our discounts and pricing, with no further action required. In 2025, we continued to
grow our consumer direct pricing and announced a collaboration with a pharmaceutical manufacturer to offer
eligible patients nationwide two of the most in-demand GLP-1 medications at a significantly lower cash price
through our platform. As part of our business strategy, we will continue to pursue strategic opportunities,
including commercial relationships and acquisitions, to strengthen our market position and enhance our
capabilities.
•Drive Shareholder Value: We are focused on delivering consistent and efficient growth by reprioritizing
investments to where they are most needed while delivering to consumers what they have come to expect
from GoodRx.
Competition and Industry Participants
Although we have built and scaled a differentiated consumer internet platform, we face a variety of types of competition.
We believe that our primary barrier to adoption is awareness. Americans have historically not had to be active consumers of
healthcare since benefit plans were more generous and open than they are today. Many consumers are not aware that
prices for the same prescription vary between pharmacies or that there are competitive cash prices available that may be
lower than insurance prices.
We principally compete with companies that provide prescription savings and solutions to pharma manufacturers. New
entrants may also enter our industry and compete with us. Generally, we believe that we are able to compete effectively
against these organizations based on our brand, scale, pricing, and consumer experience. Our competitors vary in size and
breadth of their offerings.
•In prescription discounts and price comparisons, our competition is fragmented and consists of competitors
that are both larger and smaller than us in scale, including large e-commerce companies.
•Our pharma direct offering competes for advertising and market access budget allocation against platforms on
which manufacturers can reach consumers, including health-related websites and mobile apps, and services
supporting patient access. We believe that our trusted brand and our platform allows us to engage patients
about the cost of their brand medications.
There is currently significant concentration in the U.S. healthcare industry, and in particular there are a limited number
of PBMs, including pharmacies’ in-house PBMs, and a limited number of national pharmacy chains. If we are unable to
retain favorable contractual arrangements with our PBM partners and partner pharmacies, including any successor PBMs
should there be further consolidation of PBMs or pharmacies, we may lose them as customers and partners, as applicable,
or the negotiated rates provided by such PBMs or directly through such partner pharmacies may become less competitive,
which could have an adverse impact on our platform.
A limited number of PBMs generate a significant percentage of the discounted prices that we present through our
platform and, as a result, we generate a significant portion of our revenue from contracts with a limited number of PBMs. We
work with dozens of PBMs that maintain cash networks and prices, and the number of PBMs we work with has increased
over time, limiting the extent to which any one PBM contributes to our overall revenue; however, we may not expand beyond
our existing PBM partners and the number of our PBM partners may even decline. For additional information, see “We rely
on a limited number of industry participants.” in Part I, Item 1A, “Risk Factors” included elsewhere in this Annual Report on
Form 10-K.
Intellectual Property
Our success depends in part on our ability to obtain and maintain intellectual property protection for our products and
technology platform, defend and enforce our intellectual property rights, preserve the confidentiality of our trade secrets, and
operate without infringing, misappropriating, or otherwise violating valid and enforceable intellectual property rights of others.
We protect our intellectual property, including our brand, through a combination of trademarks, patents, trade secrets,
contractual provisions that restrict partners from infringing on our intellectual property, intellectual property assignment
agreements, licensing agreements, confidentiality procedures, non-disclosure agreements, and employee non-disclosure
and invention assignment agreements to establish and protect our proprietary rights. Though we rely in part upon these
legal and contractual protections, we believe that factors such as our position as the largest healthcare-focused internet
platform for prescription prices and discounts, our scale and the network effects enabled by these factors, as well as the
skills and ingenuity of our employees and the functionality and frequent enhancements to our platform are larger contributors
to our success.
Our patents and patent application relate to software and services, including our ability to combine prices from multiple
PBMs together in a single consumer interface. Our issued patents begin expiring in 2034, excluding any patent term
adjustment. Our most material trademark asset is the registered trademark for our brand, “GoodRx,” and for the use of the
color yellow in the prescription discounts space. Additionally, we have registered domain names for websites that we use in
our business, such as www.goodrx.com.
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We continually review our development efforts to assess the existence and patentability of new intellectual property and
we intend to pursue additional intellectual property protection to the extent we believe it would advance our business
objectives. Notwithstanding these efforts, there can be no assurance that we will adequately protect our intellectual property
or that it will provide any competitive advantage. For more information regarding risks related to intellectual property, please
see Part I, Item 1A, “Risk Factors – Risks Related to Intellectual Property.”
Philanthropy
Philanthropy continues to play an important role in shaping GoodRx’s identity and culture through meaningful
contributions to our communities. We believe that, by engaging in philanthropic initiatives, we are fostering stronger
connections, both internally and externally. Integrating philanthropic initiatives into corporate activities not only allows us to
channel our collective resources and productivity outwards, but also strengthens our brand reputation, employee
engagement, and customer loyalty.
Our People and Culture
Our people are essential to our success. We believe that advocating for and putting people first, leading with empathy,
and building trust across our organization are core to our success. We prioritize providing a safe, rewarding and respectful
workplace where our people have the opportunities to pursue career paths based on skills, performance and potential.
As of December 31, 2025, we employed 697 employees, all of which are full-time employees. We strive to build a
workforce that supports the full range of consumers, customers, and partners we serve every day. In managing our
business, we develop and implement policies and programs that support our strategic goals, maintain competitiveness,
promote shared fiscal responsibility among our company and our employees, align talent across the organization and
reward performance while managing the costs of such policies and programs. Our employees are supported with training
and development opportunities to pursue their career paths and to promote compliance with our policies. We adhere to our
code of business conduct and ethics (the "Code of Business Conduct and Ethics"), which sets forth a commitment to our
stakeholders, including our employees, to operate with integrity and mutual respect.
We continue to embrace both hybrid and remote working for our employees as we believe that our business continuity
plan and technology platform will continue to support the effectiveness of our employees that work remotely. We also
continue to provide robust benefits, including health insurance for employees and dependents, 401(k) match, fertility
benefits, paid parental leave, and discretionary vacation. We foster a collaborative and tight-knit corporate culture through
company events, team building offsites, social gatherings, and pet-friendly offices. Employees remain motivated by knowing
that their work has a meaningful impact on the consumers we serve.
Government Regulation
Data Privacy and Security Laws
The data we collect and process is an integral part of our products and services, for example, allowing us to ensure our
prices are accurate, surface the most relevant prices and reach consumers with savings information. We collect and use
personal information, including health-related information, to, among other reasons, help run our business (including for
analytical and marketing purposes) and to communicate and otherwise reach our consumers. In some instances, we may
use third party service providers to assist us in the above.
Since we receive, use, transmit, disclose, store, and otherwise process personal information, including health-related
information, we are subject to numerous state and federal laws and regulations that address privacy, data protection and the
collection, storing, sharing, use, transfer, disclosure, and protection of this information. Such laws and regulations include,
but are not limited to, the CAN-SPAM Act, the Telephone Consumer Protection Act of 1991, the Health Insurance Portability
and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act
(together with their implementing regulations, collectively, “HIPAA”), Section 5(a) of the Federal Trade Commission Act,
certain state data privacy and security laws, including, but not limited to, the California Consumer Privacy Act, as amended
by the California Privacy Rights Act (collectively, “CCPA”), Washington State My Health My Data Act and other state data
privacy and security laws. We are also subject to a negotiated settlement with the Federal Trade Commission (the "FTC,"
and such settlement, the "FTC Order") which includes, among other things, agreements to effect or maintain, as applicable,
certain changes to our business practices, policies, and compliance requirements. The violation of any such laws and
regulations and/or the FTC Order could result in legal remedies that could materially impact our business or financial
performance.
Our respect for laws and regulations regarding the collection and processing of personal information underlies our
strategy to improve our consumer experience and build trust. To read more about our approach to privacy and security laws
and the regulations, please see Part I, Item 1A, “Risk Factors – Risks Related to Our Business – Actual or perceived failures
to comply with applicable data protection, privacy and security, advertising and consumer protection laws, regulations,
standards, and other requirements could adversely affect our business, financial condition and results of operations.”
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State Licensing Requirements
Certain states have enacted laws regulating companies that offer and market discount prescription drug coupons and/or
medical services. These laws implicate a variety of services that we offer and may implicate other products we may develop
in the future. These state laws are intended to protect consumers from fraudulent, unfair or deceptive marketing, sales and
enrollment practices by such plans. It is possible that other states may enact new requirements or interpret existing
requirements to include our programs. Failure to obtain and maintain the required licenses, certifications or registrations to
provide these offerings, as well as to abide by applicable regulations governing these offerings, may result in civil penalties,
receipt of cease and desist orders, or a restructuring of our operations.
State Corporate Practice of Medicine and Fee Splitting Laws
With respect to our telehealth platform, GoodRx Care contracts with physician-owned professional entities to deliver our
telehealth offering to their patients in the United States principally supported by Wheel Health, Inc.'s (“Wheel”) technology
and network of clinicians. We enter into management services agreements with these physician-owned professional entities
pursuant to which we provide them with billing, scheduling, and a wide range of other non-clinical services, and, in return,
these professional entities pay us a management fee for those services. In addition, our telehealth platform enables
consumers to opt in to use our prescription transactions offering and/or fill their prescriptions through a third-party mail
delivery pharmacy. These relationships are subject to various state laws, which are intended to prevent unlicensed persons
from interfering with or influencing the physician’s professional judgment, and prohibiting the sharing of professional services
income with non-professional or business interests. These laws vary from state to state and are subject to broad
interpretation and enforcement by state regulators. A determination of non-compliance could lead to adverse judicial or
administrative action against us and/or our providers, civil or criminal penalties, receipt of cease and desist orders from state
regulators, loss of provider licenses, or a restructuring of our arrangements with our affiliated professional entities. For
further information, please see Part I, Item 1A, “Risk Factors – Risks Related to the Healthcare Industry – Our telehealth
related products and services are subject to various state laws and regulations governing the provision of telehealth
services.” and “Risk Factors – Risks Related to the Healthcare Industry – Our telehealth related products and services and
relationships with our affiliated physician-owned professional entities may implicate laws governing the practice of medicine
and fee-splitting.”
Healthcare Fraud and Abuse Laws
Although the consumers who use our offerings do so outside of any medication or other health benefits covered under
their health insurance, including any commercial or government healthcare program, we may nonetheless be subject to a
number of federal and state healthcare regulatory laws that restrict certain business practices in the healthcare industry.
These laws include, but are not limited to, federal and state anti-kickback, self-referral, false claims, and other healthcare
fraud and abuse laws. For further information, please see Part I, Item 1A, “Risk Factors – Risks Related to the Healthcare
Industry – We may be subject to state and federal fraud and abuse and other healthcare regulatory laws and regulations. If
we or our commercial partners act in a manner that violates such laws or otherwise engage in misconduct, we may be
subject to civil or criminal penalties as well as exclusion from government healthcare programs.”
Healthcare Reform
A primary trend in the U.S. healthcare industry is cost containment. In the United States, there have been, and likely will
continue to be, a number of federal and state legislative and regulatory changes and proposed changes regarding the
healthcare system directed at containing or lowering the cost of healthcare, including the costs of medication. For further
information please see Part I, Item 1A, “Risk Factors – Risks Related to the Healthcare Industry – The impact of healthcare
reform legislation and other proposed or future changes impacting the healthcare industry and healthcare spending on us is
currently unknown, but may adversely affect our business, financial condition, and results of operations.”
Additional Information
GoodRx Holdings, Inc., a Delaware corporation, was incorporated in September 2015. We were initially formed in
September 2011 as GoodRx, Inc., a Delaware corporation that is now our indirect subsidiary. We completed our initial public
offering (“IPO”) of our Class A common stock in September 2020.
Our Internet address is www.goodrx.com. At our Investor Relations website, investors.goodrx.com, we make available
free of charge a variety of information for investors, including our Annual Report on Form 10-K, quarterly reports on Form
10-Q, current reports on Form 8-K and any amendments to those reports, as soon as reasonably practicable after we
electronically file that material with or furnish it to the SEC.
Our Code of Business Conduct and Ethics applies to all of our directors, officers and employees, including our principal
executive officer and our principal financial officer. A copy of the code is available on our website at www.goodrx.com in the
“Governance” section of the “Investors” page. In addition, we intend to post on our website all disclosures that are required
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by law concerning any amendments to, or waivers from, any provision of our Code of Business Conduct and Ethics. The
information found on our website is not part of this or any other report we file with, or furnish to, the SEC.
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Item 1A. Risk Factors.
Our business involves significant risks, some of which are described below. You should carefully consider the risks and
uncertainties described below, together with all of the other information in this Annual Report on Form 10-K. The risks and
uncertainties described below are not the only ones we face. Additional risk and uncertainties that we are unaware of or that
we deem immaterial may also become important factors that adversely affect our business. The realization of any of these
risks and uncertainties could have a material adverse effect on our reputation, business, financial condition, results of
operations, growth and future prospects as well as our ability to accomplish our strategic objectives. In that event, the
market price of our Class A common stock could decline and you could lose part or all of your investment.
Risks Related to Our Limited Operating History and Historical Growth Rates
Our limited operating history and our evolving business make it difficult to evaluate our future prospects and the
risks and challenges we may encounter.
Our limited operating history and evolving business make it difficult to evaluate and assess the success of our business
to date, our future prospects and the risks and challenges that we may encounter. These risks and challenges include our
ability to:
•continue to attract new consumers to our platform and position our platform as an important way to make
purchasing decisions for prescription medications and other healthcare products and services;
•retain our consumers and encourage them to continue to utilize our platform when purchasing healthcare
products and services;
•attract new and existing consumers to rapidly adopt new offerings on our platform;
•increase the number of consumers that use our subscription offerings or the number of subscription programs
that we manage;
•increase and retain our consumers that subscribe to our subscription offerings, such as Gold;
•attract and retain industry players for inclusion in our platform, including pharmacies, PBMs, and pharma
manufacturers;
•comply with existing and new or amended laws and regulations applicable to our business and in our industry;
•anticipate and respond to macroeconomic changes, changes in medication pricing and industry pricing
benchmarks, and changes in market dynamics in the markets in which we operate;
•react to challenges from existing and new competitors and evolving industry trends;
•maintain and enhance the value of our reputation and brand;
•effectively manage our growth;
•realize expected benefits from restructuring and cost reduction efforts;
•hire, integrate, and retain talented people at all levels of our organization;
•maintain and improve the infrastructure underlying our platform, including our apps and websites, including
with respect to data protection and cybersecurity; and
•successfully update our platform, including expanding our platform and offerings into different healthcare
products and services, develop and update our apps, features, offerings and services to benefit our consumers
and enhance the consumer experience.
If we fail to address the risks and difficulties that we face, including those associated with the challenges listed above
and those described elsewhere in this Part I, Item 1A, “Risk Factors,” our business, financial condition, and results of
operations could be adversely affected. Further, because we have limited historical financial data and our business
continues to evolve and expand within the U.S. healthcare industry, any predictions about our future revenue and expenses
may not be as accurate as they would be if we had a longer operating history, operated a more predictable business, or
operated in a less regulated industry. We have encountered in the past, and will encounter in the future, risks and
uncertainties frequently experienced by growing companies with limited operating histories and evolving businesses that
operate in highly regulated and competitive industries. If our assumptions regarding these risks and uncertainties, which we
use to plan and operate our business, are incorrect or change, or if we do not address these risks successfully, our results of
operations could differ materially from our expectations and our business, financial condition and results of operations would
be adversely affected.
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Our historical growth rates may not be sustainable or indicative of future growth.
Our historical rate of growth may not be sustainable or indicative of our future rate of growth. We estimate that
prescription transactions revenue will be impacted by recent and future retail pharmacy store closures, and that subscription
revenue may decrease, while pharma direct revenue may continue to grow as a percentage of total revenue in the near to
medium term. We believe that our ability to improve or maintain revenue and margins and sustain profitability, will depend
upon, among other factors, our ability to address the challenges, risks and difficulties described elsewhere in this Part I, Item
1A, “Risk Factors” and the extent to which our various offerings grow, organically and through acquisitions, and contribute to
our results of operations. We cannot provide assurance that we will be able to successfully manage any such challenges or
risks to our future growth. In addition, our base of consumers may not continue to grow or may decline due to a variety of
risks, including increased competition, changes in the dynamics among industry participants and us, changes in the
regulatory landscape and the maturation of our business. Any of these factors could cause our revenue growth to decline
and may adversely affect our margins and profitability. Failure to grow our revenue or improve margins would have a
material adverse effect on our business, financial condition and results of operations. You should not rely on our historical
rate of revenue growth for any prior quarterly or annual period as an indication of our future performance.
Our results of operations vary and may fluctuate significantly from period-to-period.
Our quarterly and annual results of operations have historically varied from period-to-period and we expect that our
results of operations will continue to do so for a variety of reasons, many of which are outside of our control and are difficult
to predict. We have presented many of the factors that may cause our results of operations to fluctuate in this Part I, Item
1A, “Risk Factors,” including the extent to which our various offerings grow and contribute to our results of operations. In
addition, we typically experience stronger consumer demand during the first and fourth quarters of each year, which coincide
with generally higher consumer healthcare spending, doctor office visits, annual benefit enrollment season, and seasonal
cold and flu trends. We may experience stronger demand for our pharma direct offering during the fourth quarter of each
year, which coincides with pharma manufacturers' annual budgetary spending patterns. Additionally, a majority of our
pharma direct revenue in any given quarter is derived from contracts entered into with our customers during previous
quarters. Consequently, a decline in new or renewed contracts in any one quarter may not be fully reflected in our revenue
for that quarter. PBM-pharmacy issues such as actions taken by a grocery chain in 2022 that impacted acceptance of
discounted pricing for a subset of prescription drugs from PBMs and whose pricing we promote on our platform (the "grocer
issue"), including changes in the retail landscape, as well as macroeconomic events may have masked some of these
trends in recent periods and may continue to impact these trends in the future. For example, we expect that the closure of
Rite Aid stores, which is reflective of the changing retail pharmacy landscape, will adversely impact our revenues in the year
ending December 31, 2026. As an extension of the changing retail pharmacy landscape, we have seen and continue to
expect heightened renegotiations between pharmacies and PBMs as a result of the pharmacies' increased focus on
rationalizing their spending, which in turn has had and may continue to have an adverse impact on our prescription
transactions revenue. The cumulative effects of such factors could result in large fluctuations and unpredictability in our
quarterly and annual results of operations. As a result, comparing our results of operations on a period-to-period basis may
not be meaningful and investors should not rely on our past results as an indication of our future performance.
This variability and unpredictability could also result in our failing to meet the expectations of industry or financial
analysts or investors for any period. If our revenue or results of operations fall below the expectations of analysts or
investors or below any guidance we may provide, or if the guidance we provide is below the expectations of analysts or
investors, the price of our Class A common stock could decline substantially. Such a stock price decline could occur even
when we have met any previously publicly stated guidance we may provide.
We may be unable to manage our future growth effectively, which could make it difficult to execute our business
strategy.
In the past, we experienced rapid growth in our business operations and the number of consumers that use our
offerings, and we may experience such growth in the future. This historical growth placed, and may in the future place,
significant demands on our management and our operational and financial infrastructure. Our ability to manage our future
growth effectively and to integrate new employees, technologies and acquisitions into our existing business may require us
to expand our operational and financial infrastructure and to continue to retain, attract, train, motivate and manage
employees. Management of growth is particularly difficult when employees work from home as a result of our hybrid/remote
workplace. Growth could strain our ability to develop and improve our operational, financial and management controls,
enhance our reporting systems and procedures, recruit, train and retain highly skilled personnel, and maintain consumer
satisfaction. Additionally, if we do not effectively manage the growth of our business and operations, the quality of our
platform and offerings could suffer, which could negatively affect our reputation and brand, business, financial condition, and
results of operations.
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Risks Related to Our Business
We may be unsuccessful in achieving broad market education and changing consumer purchasing habits.
Our success and future growth largely depend on our ability to increase consumer awareness of our platform and
offerings, and on the willingness of consumers to utilize our platform to access information, discounted prices for prescription
medications and other healthcare products and services. We believe the vast majority of consumers make purchasing
decisions for healthcare products and services on the basis of traditional factors, such as insurance coverage, availability at
nearby pharmacies, and availability of nearby medical testing. This traditional decision-making process does not always
account for restrictive and complex insurance plans, high deductibles, expensive co-pays, and other factors, such as
discounts or savings available at alternative pharmacies or practices. To effectively market our platform, we must educate
consumers about the various purchase options and the benefits of using GoodRx codes when purchasing prescription
medications and other healthcare products and services. We focus our marketing and education efforts on consumers, but
also aim to educate and inform healthcare providers, pharmacists and other participants that interact with consumers,
including at the point of purchase. However, we cannot assure you that we will be successful in changing consumer
purchasing habits or that we will achieve broad market education or awareness among consumers. Even if we are able to
raise awareness among consumers, they may be slow in changing their habits and may be hesitant to use our platform for a
variety of reasons, including:
•lack of experience with our Company and platform, and concerns that we are relatively new to the industry;
•perceived health, safety or quality risks associated with the use of a new platform and applications to shop for
discounted prices for prescription medications;
•lack of awareness that there is a disparity of pricing for prescription medicines and other medical products and
services;
•perception that our platform does not provide adequate discounted prices or only offers savings for a limited
selection of prescription medications;
•perception that discounted prices offered through our platform are less competitive than insurance coverage;
•perception regarding acceptance rates of pharmacies for our GoodRx codes available through our platform,
such as what occurred in connection with the grocer issue;
•traditional or existing relationships with pharmacies, pharmacists, or other providers that sell healthcare
products and services;
•concerns about the privacy and security of the data that consumers share with or through our platform, such as
in relation to our FTC Order to resolve all claims and allegations arising out of or relating to the FTC's
investigation into our privacy and security practices;
•competition and negative selling efforts from competitors, including competing platforms and price matching
programs; and
•perception regarding the time and complexity of using our platform or using and applying our GoodRx codes
available through our platform at the point of purchase.
If we fail to achieve broad market education of our platform and/or the options for purchasing healthcare products and
services, or if we are unsuccessful in changing consumer purchasing habits, our business, financial condition and results of
operations would be adversely affected.
We may be unable to continue to attract, acquire, and retain consumers, or may fail to do so in a cost-effective
manner.
Our success depends in part on our ability to cost-effectively attract and acquire new consumers, retain our existing
consumers, and encourage our consumers to continue to utilize our platform when making purchasing decisions for
prescription medications and other healthcare products and services. To expand our base of consumers, we must appeal to
consumers who have historically used traditional outlets for their healthcare products and services, and who may be
unaware of the possibility or benefits of using discounted prices to purchase healthcare products and services outside of
insurance programs. We have made significant investments related to consumer acquisition and expect to continue to spend
significant amounts to acquire additional consumers. We cannot assure you that this spending will be effective or that
revenue from new consumers that we acquire will ultimately exceed the cost of acquiring those consumers. Alternatively, we
have and may continue to focus on the efficiency of our spending on customer acquisition related strategies, which may
impact our ability to acquire or retain consumers. If we fail to deliver reliable and significant discounted prices for prescription
medications, we may be unable to acquire or retain consumers. If we are unable to acquire or retain consumers who use our
platform in volumes and with recurrence sufficient to grow our business, we may be unable to maintain the scale necessary
for operational efficiency and to drive beneficial and self-reinforcing network effects across the broader healthcare
ecosystem, including pharmacies, PBMs, and pharma manufacturers. Consequently, we may not be able to present the
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same quality or range of solutions on our platform or otherwise, which may adversely impact consumer interest in our
platform, in which case our business, financial condition, and results of operations would be adversely affected.
We believe that our paid and non-paid marketing initiatives have been critical in promoting consumer awareness of our
platform and offerings, which in turn has driven new consumer growth and increased the extent to which existing consumers
have used our platform. Our paid marketing initiatives include television, search engine marketing, mail to consumers and
healthcare provider offices, email, display, radio and magazine advertising, and social media marketing as well as consumer
discounts and incentives. For example, we actively market our platform and offerings through television and we rely on
direct mail to distribute marketing materials to consumers. If we are unable to cost-effectively market to consumers, or if we
elect to reduce our spending to drive traffic to our apps and websites, our ability to acquire new consumers and our financial
condition would be materially and adversely affected. We also buy search advertising primarily through search engines such
as Google and Bing, and use internal analytics and external vendors for bid optimization and channel strategy. Our non-paid
advertising efforts include search engine optimization, non-paid social media, and e-mail marketing. Search engines
frequently modify their search algorithms and these changes can cause our websites to receive less favorable placements,
which could reduce the number of consumers who visit our websites. The costs associated with advertising through search
engines can also vary significantly from period to period, and have generally increased over time. We may be unable to
modify our strategies in response to any future search algorithm changes made by the search engines, which could require
a change in the strategy we use to generate consumer traffic to our websites. In addition, our websites must comply with
search engine guidelines and policies, which are complex and may change at any time. If we fail to follow such guidelines
and policies properly, search engines may rank our content lower in search results or could remove our content altogether
from their indices. Antitrust developments pertaining to search engines could also adversely impact the effectiveness of our
content. Although consumer traffic to our apps is not reliant on search results, growth in mobile device usage may not
decrease our overall reliance on search results if consumers use our mobile websites rather than our apps or use search to
initially find our apps. In fact, growth in mobile device usage may exacerbate the risks associated with how and where our
websites are displayed in search results because mobile device screens are smaller than desktop computer screens and
therefore display fewer search results.
In addition, we actively encourage new and existing consumers to use our apps to access our platform. We believe that
our apps help to facilitate increased consumer retention and that consumers that access our platform through our apps are
more likely to utilize GoodRx codes at the final point of purchase. While we have invested and will continue to invest in the
development of our apps to improve consumer utilization, there can be no assurance that our efforts to drive adoption and
use of our apps will be effective.
To remain competitive and encourage the use of our platform, we have in the past offered and may continue to offer
incentives to certain consumers that further reduce discounted prices offered on our platform. We cannot assure that offering
such incentives will be successful in attracting new and recurring consumers or that we will be able to maintain competitive
discounted prices in the future to retain such consumers. If we are unable to successfully manage these incentives, our
financial performance may be adversely impacted.
Our consumer education, acquisition, and retention initiatives can be expensive and may be ineffective in driving
consumer education or interest in our platform. Further, if new or existing consumers do not perceive that the discounted
prices presented through our platform are reliable or meaningful, or if we fail to offer new and relevant offerings and
application features, we may not be able to attract or retain consumers or increase the extent to which they use our platform
and applications for other or future purchases. If we fail to continue to grow our base of consumers, retain existing
consumers or increase consumer engagement, our business, financial condition, and results of operations will be adversely
affected.
We rely significantly on our prescription transactions offering and may not be successful in expanding or
maintaining our offerings within our markets, particularly the U.S. prescriptions market, or to other segments of the
healthcare industry.
To date, the majority of our revenue has been derived from our prescription transactions offering. When a consumer
uses a GoodRx code to fill a prescription and saves money compared to the list price at that pharmacy, we receive fees from
our partners, including PBMs, pharma manufacturers and pharmacies, as applicable. Revenue from our prescription
transactions offering represented 68%, 73%, and 73% of our revenue for the years ended December 31, 2025, 2024, and
2023, respectively. Substantially all of this revenue was generated from consumer transactions at brick-and-mortar
pharmacies. The introduction of competing offerings with lower prices for consumers, fluctuations in prescription prices,
mass closures of retail pharmacy chain locations, changes in consumer purchasing habits, including an increase in the use
of mail delivery prescriptions, changes in our relationships with industry participants and our various partners, changes in the
regulatory landscape, and other factors could result in changes to our contracts or a decline in our total revenue, which have
had and may continue to have an adverse effect on our business, financial condition, and results of operations. Because we
derive a majority of our revenue from our prescription transactions offering, any material decline in the use of such offering
or in the fees we receive from our partners in connection with such offering would have a pronounced impact on our future
revenue and results of operations, particularly if we are unable to expand our offerings overall. For example, in the first half
of 2025, we observed that one of our PBM partners began offering other third-party discount cards on their platform. This
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increased the direct competition we faced at the point-of-sale and had an adverse impact on our prescription transactions
revenue.
We seek to expand our offerings within the prescriptions market and the pharma direct market in the United States, and
we are actively investing in these growth areas. We also continue to focus on the optimization of our existing partnerships
and have entered into, and may in the future enter into, new or revised agreements with industry participants, and have also
terminated, and may in the future terminate, existing arrangements with industry participants. However, expanding our
offerings, entering into new markets and entering into new partnerships requires substantial additional resources, and our
ability to succeed is not certain. During and following periods of active investment in such offerings, markets, relationships
and partnerships, we may experience a decrease in profitability or margins, particularly if the area of investment generates
lower margins than our other offerings. As we attempt to expand our offerings and optimize our partnerships, we may need
to take additional steps, such as hiring additional personnel, partnering with new third parties and incurring considerable
research and development expenses, in order to pursue such expansion and optimization successfully. Any such expansion
and/or optimization would be subject to additional uncertainties and would likely be subject to additional laws and
regulations. As a result, we may not be successful in future efforts to expand into or achieve profitability from new markets,
new business models or strategies, new partnerships or new offering types, and our ability to generate revenue from our
current offerings and continue our existing business may be negatively affected. If any such expansion does not enhance
our ability to maintain or grow revenue or recover any associated development costs, our business, financial condition, and
results of operations could be adversely affected.
Our business is subject to changes in medication pricing and is significantly impacted by pricing structures
negotiated by industry participants.
Our platform aggregates and analyzes pricing data from a number of different sources. The discounted prices that we
present through our platform are based in large part upon pricing structures negotiated by industry participants. Although
some of our contracts with certain of our partners contain provisions related to discount pricing, we do not control the overall
pricing strategies of pharma manufacturers, wholesalers, PBMs, and pharmacies, each of which is motivated by
independent considerations and drivers that are outside our control and has the ability to set or significantly impact market
prices for different prescription medications. While we have contractual and non-contractual relationships with certain
industry participants, such as pharmacies, PBMs, and pharma manufacturers, these and other industry participants often
negotiate complex and multi-party pricing structures, and we have no control over these participants and the policies and
strategies that they implement in negotiating these multi-party pricing structures. For example, as an extension of the
changing retail pharmacy landscape in recent years, we have seen and continue to expect heightened renegotiations
between pharmacies and PBMs, including changes in retailer reimbursement models, as a result of the pharmacies'
increased focus on rationalizing their spending.
Pharma manufacturers generally direct medication pricing by setting medication list prices and offering rebates and
discounts for their medications. List prices are impacted by, among other things, market considerations such as the number
of competitor medications and availability of alternative treatment options. Wholesalers can impact medication pricing by
purchasing medications in bulk from pharma manufacturers and then reselling such medications to pharmacies. PBMs
generally impact medication pricing through their bargaining power, negotiated rebates with pharma manufacturers, and
contracts with different pharmacy providers and health insurance companies. PBMs work with pharmacies to determine the
negotiated rate that will be paid at the pharmacy by consumers. We also work with pharmacies with which we have
contractual arrangements to offer discount prices to consumers. Medication pricing is also impacted by health insurance
companies and the extent to which a health insurance plan provides for, among other things, covered medications, preferred
tiers for different medications, and high or low deductibles. To the extent future regulation impacts the prices that PBMs can
charge, that could adversely impact our business. A majority of the utilization of our platform relates to generic medications.
Our ability to present discounted prices through our platform, the value of any such discounts and our ability to generate
revenue are directly affected by the pricing structures in place amongst these industry participants, and changes in
medication pricing and in the general pricing structures that are in place could have an adverse effect on our business,
financial condition, and results of operations. For example, changes in the negotiated rates of the PBMs on our platform at
pharmacies could negatively impact the prices that we present through our platform, and changes in insurance plan
coverage for specific medications could reduce demand for and/or our ability to offer competitive discounts for certain
medications, any of which could have an adverse effect on our ability to generate revenue and business. In addition,
changes in the fee and pricing structures among industry participants, whether due to regulatory requirements, executive
actions, tariffs, competitive pressures, or otherwise, that reduce or adversely impact fees generated by PBMs or directly by
us through partner pharmacies would have an adverse effect on our ability to generate revenue and business. Due in part to
existing pricing structures, we generate a smaller portion of our revenue through contracts with pharma manufacturers and
other intermediaries. Changes in the roles of industry participants and in general pricing structures, increased regulatory
scrutiny and action against industry participants, as well as price competition among industry participants, could have an
adverse impact on our business. For example, integration of PBMs and pharmacy providers could result in pricing structures
whereby such entities would have greater pricing power and flexibility or industry players could implement direct to
consumer initiatives that could significantly alter existing pricing structures, either of which would have an adverse impact on
our ability to present competitive and low prices to consumers and, as a result, the value of our platform for consumers and
our results of operations.
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We generally do not control the categories and types of prescriptions for which we can offer savings or discounted
prices.
The categories and brands of medications for which we can present discounted prices are largely determined by PBMs,
pharmacies and pharma manufacturers. PBMs work with insurance companies, employers, and other organizations and
enter into contracts with pharmacies to determine negotiated rates. They also negotiate rebates with pharma manufacturers.
The terms that various PBMs negotiate with each pharmacy are generally different and result in different negotiated rates
available via each PBM’s network, all of which is outside our control. Different PBMs prioritize and allocate discounts across
different medications, and continuously update these allocations in accordance with their internal strategies and
expectations. As we have agreements with PBMs to market their negotiated rates through our platform, our ability to present
discounted prices is in part dependent upon the arrangements that such PBMs have negotiated with pharmacies and upon
the resulting availability and allocation of discounts for medications subject to these arrangements. We also have
agreements with partner pharmacies to offer discount prices to consumers and such discount prices are subject to
negotiated terms and conditions. In general, industry participants are less likely to allocate or provide discounts or rebates
on brand medications that are covered by patents. As a result, the discounted prices that we are able to present for brand
medications may not be as competitive as for generic medications. Similar to the total prescription volume in the United
States, the majority of the utilization of our platform relates to generic medications.
Changes in the categories and types of medications for which we can present pricing through our platform could have
an adverse effect on our business, financial condition and results of operations. In addition, demand for our offerings and the
use and utility of our platform is impacted by the value of the discounts that we are able to present and the extent to which
there is inconsistency in the price of a particular prescription across the market. If pharmacies, PBMs or others do not
allocate or otherwise facilitate adequate discounts for these medications, or if there is significant price similarity or
competition across PBMs and pharmacies, the perceived value of our platform and the demand for our offerings would
decrease and there would be a significant impact on our business, financial condition and results of operations.
We rely on a limited number of industry participants.
There is currently significant concentration in the U.S. healthcare industry, and in particular there are a limited number
of PBMs, including pharmacies’ in-house PBMs, and a limited number of national pharmacy chains. If we are unable to
retain favorable contractual arrangements and relationships with our PBM partners and partner pharmacies, including any
successor PBMs or pharmacies should there be further consolidation of PBMs or pharmacies, we may lose them as
customers and partners, as applicable, or the negotiated rates provided by such PBMs or directly through such partner
pharmacies may become less competitive, which could have an adverse impact on the discounted prices we present
through our platform. Additionally, there is a limited number of counterparties and vendors who provide us with prescription
transaction processing services that support our business. If our current counterparties and vendors were to stop providing
services on acceptable terms, the resulting disruption could also have an adverse effect on our business.
A limited number of PBMs generate a significant percentage of the discounted prices that we present through our
platform and, as a result, we generate a significant portion of our revenue from contracts with a limited number of PBMs. We
work with dozens of PBMs that maintain cash networks and prices, and the number of PBMs we work with has increased
over time, limiting the extent to which any one PBM contributes to our overall revenue; however, we may not expand beyond
our existing PBM partners and the number of our PBM partners may even decline. Revenue from each PBM fluctuates from
period to period as the discounts and prices available through our platform change, and different PBMs experience
increases and decreases in the volume of transactions processed through their respective networks. Further, some of our
contracts contain exclusivity provisions, which could limit our ability to negotiate pricing terms as market prices fluctuate. Our
three largest PBM customers accounted for 22% of our revenue in 2025, 27% of our revenue in 2024, and 32% of our
revenue in 2023. In 2025 and 2024, no single PBM customer accounted for more than 10% of our revenue. In 2023, one
PBM customer accounted for more than 10% of our revenue. The loss of any of these large PBM customers may negatively
impact the breadth of the pricing that we are able to offer consumers.
Most of our PBM contracts provide for monthly payments from PBMs. Our PBM contracts generally can be divided into
two categories: PBM contracts featuring a percentage of fee arrangement, where fees are a percentage of the fees that
PBMs charge to pharmacies, and PBM contracts featuring a fixed fee per transaction arrangement. Our percentage of fee
contracts often also include a minimum fixed fee per transaction. The majority of our PBM contracts are percentage of fee
contracts, and a minority of our contracts provide for fixed fee per transaction arrangements. Our PBM contracts generally
have a tiered fee structure based on volume generated in the applicable payment period. Our PBM contracts do not contain
minimum volume requirements, and thus do not provide for any assurance as to minimum payments to us. Our PBM
contracts generally renew automatically. In addition, our PBM contracts generally provide for continuing payments to us after
such contracts are terminated. Some of our PBM contracts provide for these continuing payments for so long as negotiated
rates related to the applicable PBM contract continue to be used after termination, and other contracts provide for these
continuing payments for specified multi-year payment periods after termination. Between contract renewals, our current
contracts generally provide for limited termination rights.
In addition, our PBM contracts typically include provisions that prevent PBMs from circumventing our platform,
redirecting volumes outside of our platform, and other protective measures. For example, our PBM contracts contain
provisions that limit PBM use of our intellectual property related to our brand and platform and require PBMs to maintain the
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confidentiality of our data. While we have consistently renewed and extended the term of our contracts with PBMs over time,
there can be no assurance that PBMs will enter into future contracts or renew existing contracts with us, or that any future
contracts they enter into will be on equally favorable terms. Changes that limit or otherwise negatively impact our ability to
receive fees from these partners would have an adverse effect on our business, financial condition, and results of
operations. Consolidation of PBMs or the loss of a PBM could negatively impact the discounts and prices that we present
through our platform and may result in less competitive discounts and prices on our platform.
Our consumers use GoodRx codes at the point of purchase at nearby pharmacies. The U.S. prescriptions market is
dominated by a limited number of national and regional pharmacy chains, such as CVS, Kroger, Walmart and Walgreens.
These pharmacy chains represent a significant portion of overall prescription medication transactions in the United States.
Similarly, a significant portion of our discounted prices are used at a limited number of pharmacy chains and, as a result, a
significant portion of our revenue is derived from transactions processed at a limited number of pharmacy chains. We have
entered, and may in the future enter, into direct contractual arrangements with pharmacies, which we refer to as our partner
pharmacies, to offer discount prices to consumers at such pharmacies. Further, if counterparties and vendors we use to
process prescriptions were to stop providing services to us on acceptable terms, we may be unable to procure alternative
services from other counterparties or vendors in a timely and efficient manner and on similar acceptable terms. Accordingly,
we may incur significant costs to resolve any such disruptions in services, which could have a material adverse effect on our
business.
In recent years, many pharmacy chains have announced plans to close thousands of retail pharmacy locations and
thousands of retail pharmacy locations have closed. We derive a significant portion of our revenue from transactions
processed at pharmacy chains. If our consumers are unable to access retail pharmacies, they may seek other options to fill
their prescriptions, such as through mail delivery services, or choose not to fill or refill existing prescriptions, which may
adversely impact our revenues. We do not generate a significant percentage of revenue from mail delivery service. To the
extent consumer preferences change, including as a result of public health concerns or due to retail pharmacy closures, we
may not be able to accommodate sufficient demand for mail delivery service which may have an adverse effect on our
business, financial condition, and results of operations.
The impact of the changing retail pharmacy landscape is currently unknown, but may adversely affect our business,
financial condition, and results of operations.
If one or more pharmacy chains terminates its cash network contracts with PBMs that we work with, enters into cash
network contracts with PBMs that we work with at less competitive rates or, to the extent a pharmacy chain has entered into
a direct contractual arrangement with us, terminates such contractual arrangement, our business may be negatively
affected. For example, a grocery chain took actions in 2022 that impacted acceptance of discounted pricing for a subset of
prescription drugs from PBMs and whose pricing we promote on our platform. This had a material adverse impact on our
results of operations. Such actions could be exacerbated by further consolidation of PBMs or pharmacy chains. If such
changes, individually or in the aggregate, are material, they would have an adverse effect on our business, results of
operations and financial condition. If there is a decline in revenue generated from any of the PBMs or pharmacies we
contract with, as a result of consolidation of PBMs or pharmacy chains, pricing competition among industry participants or
otherwise, if we are unable to maintain or grow our relationships with PBMs and pharmacies or if we lose one or more of the
PBMs or partner pharmacies we contract with and cannot replace such PBM or partner pharmacy in a timely manner or at
all, there would be an adverse effect on our business, financial condition, and results of operations.
We operate in a very competitive industry and we may fail to effectively differentiate our offerings and services
from those of our competitors, which could impair our ability to attract and acquire new consumers and retain
existing consumers.
The U.S. prescriptions market, pharma direct market and telehealth market are highly competitive and subject to
ongoing innovation and development. Our ability to remain competitive is dependent upon our ability to appeal to consumers
and attract and acquire new consumers to our platform, including through our apps. Our ability to remain competitive is also
dependent upon our ability to retain existing consumers and encourage them to continue to use our platform as a tool for
purchasing healthcare products and services. We operate in a highly competitive environment and in an industry that is
subject to significant market pressures brought about by consumer demands, a limited number of major PBMs and
pharmacy operators, fluctuations in medication pricing, legislative and regulatory activity, significant changes in demand and
interest in telehealth, and other market factors.
We compete with companies that provide savings on prescriptions, as well as companies that offer advertising and
market access for pharma manufacturers. Within the prescriptions discounts and price comparison market, our competition
is fragmented and consists of competitors that are larger and smaller than us in scale, including large e-commerce
companies. There can be no assurance that competitors will not develop and market similar offerings to ours, or that
industry participants, such as integrated PBMs and pharmacy providers, will not seek to leverage our platform to drive
consumer demand and traffic to their networks and eventually away from, or outside of, our platform. We may face
increased competition from those that attempt to replicate our business model or marketing tactics, such as discount
websites, e-commerce websites, apps, cash back and loyalty programs, and new comparison shopping sites from various
industry participants, any of which could impact our ability to attract and retain consumers. Our pharma direct offering
competes for advertising and market access budget allocation against traditional direct to consumer and other platforms on
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which pharmaceutical manufacturers can reach consumers, such as through physicians, health-related apps and websites,
television advertisements, and services supporting patient access. We also face competition in the telehealth market from a
range of companies, including providers of telehealth services that are larger than us, and which usually provide telehealth
services on behalf of employers and insurance plans. A competitor’s offerings, reputation, and marketing strategies can have
a substantial impact on its ability to attract and retain consumers, and we may face competition from existing or new market
entrants with greater resources and better offerings, pricing, reputations, and market strategies, which would have a
negative impact on our business. Any such competitor may be better able to respond quickly to new technologies, develop
deeper relationships with consumers and industry participants, including pharmacies, PBMs, and telehealth providers, or
offer more competitive discounts or pricing. While we negotiate protective terms related to our discounted prices, our
intellectual property and our consumers, in our contracts with PBMs and partner pharmacies, such contracts are not
exclusive and PBMs as well as our partner pharmacies can work with others in the industry to drive volume to their
networks. For example, our contracts include provisions that, among others, restrict the ability of PBMs and our partner
pharmacies to compete with us and solicit our consumers. We aim to differentiate our business through scale and by
innovating and delivering offerings and services that demonstrate value to our new and existing consumers, particularly in
response to frequent changes in medication pricing and the cost of medical care. Our failure to innovate and deliver
offerings and services that demonstrate value, or to market such offerings and services effectively, may affect our ability to
acquire or retain consumers, which could have a material adverse effect on our business, results of operations and financial
condition.
We may also face competition from companies that we do not yet know about. If existing or new companies develop or
market an offering similar to ours, develop an entirely new solution for access to affordable healthcare, acquire one of our
existing competitors or form a strategic alliance with one of our competitors or other industry participants, our ability to
compete effectively could be significantly impacted, which would have a material adverse effect on our business, results of
operations, and financial condition.
Our estimated addressable market is subject to inherent challenges and uncertainties. If we overestimate the size
of our addressable market or the various markets in which we operate, our future growth opportunities may be
limited.
Our TAM is based on internal estimates and third-party estimates regarding the size of each of the U.S. prescriptions
market and pharma direct market, and is subject to significant uncertainty and is based on assumptions that may not prove
to be accurate. In particular, we calculated the TAM for our prescription opportunity based on data from the Centers for
Medicare & Medicaid Services regarding the expected size of U.S. prescription expenditures in 2024 and 2025, plus our
estimated value of prescriptions that are written but not filled, which we estimate to range between 20% to 30% of the overall
prescription opportunity. These estimates are based on third-party reports and are subject to significant assumptions and
estimates. Additionally, we calculated the TAM for our pharma direct opportunity based on internal data regarding the
amount of advertising and marketing spending by U.S. pharma manufacturers relating to prescription drugs in 2022. These
estimates, as well as the estimates and forecasts elsewhere in this Annual Report on Form 10-K relating to the size and
expected growth of the markets in which we operate, may change or prove to be inaccurate. While we believe the
information on which we base our TAM is generally reliable, such information is inherently imprecise. In addition, our
expectations, assumptions and estimates of future opportunities are necessarily subject to a high degree of uncertainty and
risk due to a variety of factors, including those described herein. If third-party or internally generated data prove to be
inaccurate or we make errors in our assumptions based on that data, our future growth opportunities may be affected.
Additionally, our TAM for our prescription transactions offering includes medications for which we are currently not able to
offer savings on the prices paid by non-insured and insured consumers and for which we may not be able to provide savings
on in the future. If our TAM, or the size of any of the various markets in which we operate, proves to be inaccurate, our future
growth opportunities may be limited and there could be a material adverse effect on our prospects, business, financial
condition and results of operations.
We calculate certain operational metrics using internal systems and tools and do not independently verify such
metrics. Certain metrics are subject to inherent challenges in measurement, and real or perceived inaccuracies in
such metrics may harm our reputation and negatively affect our business.
We publicly disclose, including in our SEC filings, certain operational metrics, such as Monthly Active Consumers,
Monthly Visitors, subscribers, subscription plans, savings, and other metrics. We calculate these metrics using internal
systems and tools that are not independently verified by any third party. These metrics may differ from estimates or similar
metrics published by third parties or other companies due to differences in sources, methodologies or the assumptions on
which we rely. Our internal systems and tools have a number of limitations, and our methodologies for tracking these metrics
have evolved and may continue to change over time, which could result in unexpected changes to our metrics, including the
metrics we publicly disclose on an ongoing basis. If the internal systems and tools we use to track these metrics undercount
or overcount performance or contain algorithmic or other technical errors, the data we present may not be accurate. While
these numbers are based on what we believe to be reasonable estimates of our metrics for the applicable period of
measurement, there are inherent challenges in measuring savings, the use of our platform and offerings, and other metrics.
For example, we believe that there are consumers who access our offerings through multiple accounts or channels, and that
there are groups of consumers, such as families, who access our offerings through single accounts or channels, both of
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which impact our number of Monthly Visitors, as each channel is counted independently. In addition, limitations or errors with
respect to how we measure data or with respect to the data that we measure may affect our understanding of certain details
of our business, which would affect our long-term strategies. If our operating metrics or our estimates are not accurate
representations of our business, or if investors do not perceive our operating metrics to be accurate, or if we discover
material inaccuracies with respect to these figures, our reputation may be significantly harmed, and our operating and
financial results could be adversely affected.
Our telehealth related products and services are dependent on our ability to maintain our relationship with our
telehealth provider network, including our affiliated professional entities, and the ability of such entities to recruit
qualified telehealth providers.
The success of our telehealth related products and services depend in part on our continued ability to maintain our
relationship with our telehealth provider network, including our affiliated physician-owned professional entities that we
contract with to deliver our telehealth offering, and the ability of our affiliated professional entities to recruit qualified
telehealth providers. There is significant competition in the telehealth market for qualified telehealth providers, and if our
affiliated professional entities are unable to recruit or retain an adequate number of physicians and other healthcare
professionals, whether directly or indirectly through staffing providers, such as Wheel, which provides a network of
healthcare providers to our affiliated professional entities, it could negatively impact our telehealth offering. Moreover, if one
or more of our relationships with these affiliated professional entities were to end, it could have a material adverse effect on
our business, financial condition and results of operations and/or cause us to cease our telehealth related products and
services.
Negative media coverage could adversely affect our business.
We receive a high degree of media coverage in the United States. Unfavorable publicity regarding, for example, the
healthcare industry, healthcare costs, industry competition, litigation, or regulatory activity, the actions of the entities included
or otherwise involved with our platform, negative perceptions of prescriptions included on our platform, medication pricing,
pricing structures in place amongst the industry participants, pharmacy closures, our relationships with pharmacies, PBMs,
and pharma manufacturers, our data privacy or data security practices, our platform or our revenue could materially
adversely affect our reputation. Such negative publicity also could have an adverse effect on our ability to attract and retain
consumers, partners, or employees, and result in decreased revenue, which would materially adversely affect our business,
financial condition, and results of operations.
We may be unable to successfully respond to changes in the market for prescription pricing, and may fail to
maintain and expand the use of GoodRx codes through our apps and websites.
In recent years, we believe that consumer preferences and access to prescription medication discounts has increasingly
shifted from traditional offline or analog channels, such as newspapers and by direct mail, to digital or electronic channels,
such as apps, websites, and by email. It is difficult to predict whether the pace of the transition from traditional to digital
channels will continue at the same rate and the degree to which the growth of the digital channel will continue. While we
actively promote the use of our apps and websites, if the demand for digital channels does not continue to grow as we
expect, or if we fail to successfully address this demand through our platform, our business could be harmed. Consumer
access and preferences for purchasing medications may evolve in ways which may be difficult to predict. Further, if PBMs or
pharmacy operators elect to directly distribute pricing information through their own digital channels, or if new or existing
competitors are faster or better at addressing consumer demand and preferences for digital channels, or are able to offer
more accessible discounted prices to consumers, our ability and success in presenting discounted prices on our platform
may be impeded and our business, financial condition, and results of operations would be adversely affected. For example,
in the first half of 2025, we observed that one of our PBM partners began offering other third-party discount cards on their
platform. This increased the direct competition we faced at the point-of-sale and had an adverse impact on our prescription
transactions revenue. If we cannot maintain a sufficient offering of discounted prices on our platform, new consumers and
existing consumers may perceive our platform as less relevant, consumer traffic to our platform could decline and, as a
result, new consumers and existing consumers may decrease their use of our platform or subscription offerings, which
would affect our contracts with certain partners included or otherwise involved with our platform and have a material adverse
effect on our business, financial condition, and results of operations.
We may be unable to maintain a positive perception regarding our platform or maintain and enhance our brand.
A decrease in the quality or perceived quality of the discounted prices available through our platform, or of our
telehealth offering, could harm our reputation and damage our ability to attract and retain consumers and partners included
or otherwise involved with our platform, which could adversely affect our business. Many factors that impact the perception
of our offerings are beyond our control.
Maintaining and enhancing our GoodRx brand and the branding and image of our various offerings, such as GoodRx
Care, is critical to our business and our ability to attract new and existing consumers to our platform. We expect that the
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promotion of our brand will require us to make substantial investments and as our market becomes more competitive, these
branding initiatives may become increasingly difficult and expensive. We have and may continue to decide to reduce such
investments, which may impact our ability to acquire or retain consumers, or other partners included or otherwise involved
with our platform. The successful promotion of our brand will depend largely on our marketing and public relations efforts. If
we do not successfully maintain and enhance our brand, we could lose consumer traffic, which could, in turn, cause PBMs,
partner pharmacies, pharma manufacturers and others to terminate or reduce the extent of their relationship with us. Our
brand promotion activities may not be successful or may not yield net revenues sufficient to offset this cost, which could
adversely affect our reputation and business.
We are obligated to maintain effective internal control over financial reporting and any failure to maintain effective
internal controls may cause us to not be able to accurately report our financial condition or results of operations,
which may adversely affect investor confidence in our company and, as a result, the value of our Class A common
stock.
As a public company, we are required, pursuant to Section 404 of The Sarbanes-Oxley Act of 2002, or Section 404, to
furnish a report by management on the effectiveness of our internal control over financial reporting. This assessment
includes disclosure of any material weaknesses identified by our management in our internal control over financial reporting.
We are also required to comply with, among other requirements, the auditor attestation requirements of Section 404.
Our compliance with Section 404 requires that we incur substantial costs and expend significant management efforts.
We have engaged outside consultants who function in the capacity of an internal audit group, and we may engage with
additional consultants, accounting and financial staff with appropriate public company experience and technical accounting
knowledge as needed to maintain the system and process documentation necessary to perform the evaluation needed to
comply with Section 404.
We have had material weaknesses in our internal control over financial reporting in the past, and we cannot assure you
that there will not be material weaknesses in our internal control over financial reporting in the future. Any failure to maintain
internal control over financial reporting could severely inhibit our ability to accurately report our financial condition or results
of operations. If we are unable to conclude that our internal control over financial reporting is effective, or if our independent
registered public accounting firm determines that we have a material weakness in our internal control over financial
reporting, we may not be able to accurately report our financial condition or results of operations, which could cause
investors to lose confidence in our company, the market price of our Class A common stock could decline, and we could be
subject to sanctions or investigations by Nasdaq, the SEC or other regulatory authorities. Failure to remedy future material
weakness in our internal control over financial reporting, or to implement or maintain other effective control systems required
of public companies, could also restrict our future access to the capital markets.
Use of social media, emails, and text messages may adversely impact our reputation, subject us to fines or other
penalties or be an ineffective source to market our offerings.
We use social media, emails, and text messages as part of our omnichannel approach to marketing and consumer
outreach. Changes to these social networking services’ terms of use or terms of service that limit promotional
communications, restrictions that would limit our ability or our consumers’ ability to send communications through their
services, disruptions or downtime experienced by these social networking services or reductions in the use of or
engagement with social networking services by consumers and potential consumers could also harm our business. As laws
and regulations rapidly evolve to govern the use of these channels, the failure by us, our employees or third parties acting at
our direction to abide by applicable laws and regulations in the use of these channels could adversely affect our reputation
or subject us to litigation, fines, or other damages or penalties. In addition, our employees or third parties acting at our
direction may knowingly or inadvertently make use of social media in ways that could lead to the loss or infringement of
intellectual property, as well as the public disclosure of proprietary, confidential, or personal information (including sensitive
or health-related information) ("Confidential Information") of our business, employees, consumers or others. Any such
inappropriate use of social media, emails, and text messages could also cause reputational damage and adversely affect
our business.
Our consumers may engage with us online through our social media pages, including, for example, our presence on
Facebook, Instagram, X (formerly known as Twitter), and TikTok, by providing feedback and public commentary about all
aspects of our business. Information concerning us or our offerings and brands, whether accurate or not, may be posted on
social media pages at any time and may have a disproportionately adverse impact on our brand, reputation, or business.
The harm may be immediate without affording us an opportunity for redress or correction and could have a material adverse
effect on our business, financial condition, results of operations, and prospects.
Additionally, we use emails and text messages to communicate with consumers and we collect consumer data,
including email addresses and phone numbers, to further our marketing efforts with such consenting consumers. If we fail to
adequately or accurately collect such data or if our data collection systems are breached, our business, financial condition,
and results of operations could be harmed. Further, any failure, or perceived failure, by us, or any third parties processing
such data, to comply with privacy policies or with any federal or state privacy or consumer protection-related laws,
regulations, industry self-regulatory principles, industry standards or codes of conduct, regulatory guidance, orders to which
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we may be subject or other legal obligations relating to privacy or consumer protection would adversely affect our reputation,
brand and business, and may result in claims, proceedings or actions against us by governmental entities, consumers,
suppliers or others or other liabilities or may require us to change our operations and/or cease using certain data sets.
We rely on information technology to operate our business and maintain competitiveness, and must adapt to
technological developments or industry trends.
Our ability to attract new consumers and increase revenue from our existing consumers depends in large part on our
ability to enhance and improve our existing offerings, increase adoption and usage of our offerings, and introduce new
features and capabilities. The markets in which we compete are relatively new and subject to rapid technological change,
evolving industry standards, and changing regulations, as well as changing consumer needs, requirements and preferences.
The success of our business will depend, in part, on our ability to adapt and respond effectively to these changes on a timely
basis.
We depend on the use of information technologies and systems. As our operations grow, we must continuously improve
and upgrade our systems and infrastructure while maintaining or improving the reliability and integrity of our infrastructure.
Our future success also depends on our ability to adapt our systems and infrastructure to meet rapidly evolving consumer
trends and demands while continuing to improve the performance, features and reliability of our solutions in response to
competitive services and offerings. The emergence of alternative platforms such as smartphones and tablets and the
emergence of niche competitors who may be able to optimize offerings, services or strategies for such platforms will require
new investment in technology. New developments in other areas, such as cloud computing, artificial intelligence ("AI"), and
machine learning, have made it easier for competition to enter our markets due to lower up-front technology costs. In
addition, we may not be able to maintain our existing systems or replace or introduce new technologies and systems as
quickly as we would like or in a cost-effective manner. There is also no guarantee that we will possess the financial
resources or personnel, for the research, design, and development of new applications or services, or that we will be able to
utilize these resources successfully and avoid technological or market obsolescence. Further, there can be no assurance
that technological advances by one or more of our competitors or future competitors will not result in our present or future
applications and services becoming uncompetitive or obsolete. If we were unable to enhance our offerings and platform
capabilities to keep pace with rapid technological and regulatory change, or if new technologies emerge that are able to
deliver competitive offerings at lower prices, more efficiently, more conveniently or more securely than our offerings, our
business, financial condition, and results of operations could be adversely affected.
We depend on our information technology systems, and those of our third-party vendors, contractors, and
consultants, and any failure or significant disruptions of these systems, security breaches or loss of data could
materially adversely affect our business, financial condition and results of operations.
We collect and maintain information in digital form that is necessary to conduct our business, and we are increasingly
dependent on information technology systems and infrastructure (“IT Systems”) to operate our business. Additionally, in the
ordinary course of our business, we collect, store, and transmit large amounts of Confidential Information. It is critical that we
do so in a secure manner to maintain the confidentiality and integrity of such Confidential Information. We have established
certain physical, technical, and organizational measures designed to safeguard and secure our IT Systems and Confidential
Information, and also rely on commercially available systems, software, tools, and monitoring to provide security for our IT
Systems and the processing, transmission, and storage of Confidential Information. We have also outsourced elements of
our IT Systems and data storage systems, and as a result a number of third-party vendors may or could have access to our
Confidential Information.
Despite the implementation of certain preventative and detective security controls, such IT Systems are vulnerable to
damage or interruption from a variety of sources, including telecommunications or network failures or interruptions, system
malfunction, misconfigurations, natural disasters, malicious human acts, terrorism, and war. Such IT Systems, including our
servers, are additionally vulnerable to physical or electronic break-ins, security breaches from inadvertent or intentional
actions by our employees, third-party service providers, contractors, consultants, business partners, and/or other third
parties, or from cyber-attacks by malicious third parties, such as opportunistic hackers and hacktivists (including the
deployment of harmful malware, ransomware, denial-of-service attacks, social engineering, and other means to affect
service reliability and threaten the confidentiality, integrity, and availability of information). As we continue to embrace both
hybrid and remote working, we may face increased cybersecurity risks due to our reliance on internet technology and the
number of our employees who are working remotely, which may create additional opportunities for cybercriminals to exploit
vulnerabilities. We may not be able to anticipate all types of security threats, and we may not be able to implement
preventive measures that are effective against all such security threats. The techniques used by cyber criminals change
frequently, including through the use of AI, may not be recognized until launched, and can originate from a wide variety of
sources, including outside groups such as external service providers, organized crime affiliates, terrorist organizations, or
hostile foreign governments or agencies. Even if identified, we may be unable to adequately investigate or remediate
incidents or breaches due to attackers increasingly using tools and techniques that are designed to circumvent controls, to
avoid detection, and to remove or obfuscate forensic evidence. In addition, the prevalent use of mobile devices that access
Confidential Information increases the risk of data security breaches, which could lead to the loss of Confidential
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Information. Moreover, any integration of AI in our or any third party's operations, products or services is expected to pose
new or unknown cybersecurity risks and challenges.
We can provide no assurance that our current IT Systems, or those of the third parties upon which we rely, or
Confidential Information, are fully protected against cybersecurity threats. We and certain of our service providers from time
to time have been and are subject to cyberattacks and/or security incidents. Additionally, such cyberattacks and security
incidents have and may remain undetected for an extended period of time. Even when a security incident is detected, the full
extent of a breach, if any, may not be determined immediately. The costs to us to mitigate network security problems, bugs,
viruses, worms, malicious software programs, and security vulnerabilities could be significant, and while we have
implemented certain security measures to protect our Confidential Information and IT Systems, our efforts to address these
problems may not be successful. These problems, whether related to our IT Systems and/or those of third parties upon
which we rely, have resulted in, and may in the future, result in, unexpected interruptions, delays, cessation of service and
other harm to our business. While we do not believe that we have experienced a significant system failure, accident or
security breach to date that has had a material effect on us, including our operations, business strategy, results of
operations, or financial condition, if such an event were to occur and cause sustained material interruptions in our
operations, it could result in a material disruption of our offerings to consumers. Moreover, we and our third-party vendors
collect, store, and transmit Confidential Information in the ordinary course of our business. If a computer security breach
affects our systems or results in the unauthorized release of such Confidential Information, our reputation could be materially
damaged. In addition, such breaches have required, and may in the future require, notification to governmental agencies,
the media, or individuals pursuant to various federal and state privacy and security laws, as applicable, including HIPAA as
well as regulations promulgated by the FTC and state breach notification laws. Such breaches and allegations of such
breaches expose us to risks of loss and/or litigation and potential liability, which could materially adversely affect our
business, results of operations, and financial condition. There can be no assurance that our cybersecurity risk management
program and processes, including our policies, controls, or procedures, will be fully complied with or effective in protecting
our systems and information.
If our or our third-party vendors’ security measures fail or are breached, it could result in unauthorized access to
Confidential Information of our consumers, employees, partners, or contractors, a loss of or damage to our Confidential
Information, or an inability to access data sources, process data or provide our services. Such failures or breaches of our or
our third-party vendors’ security measures, or our or our third-party vendors’ inability to effectively resolve such failures or
breaches in a timely manner, could severely damage our reputation, adversely impact consumer, partner, or investor
confidence in us, and reduce the demand for our solutions and services. In addition, we could face litigation (including class
action), significant damages for contract breach or other breaches of law, significant monetary penalties, or regulatory
actions for violation of applicable laws or regulations, and incur significant costs for remedial measures to prevent future
occurrences and mitigate past violations. In addition, such breaches have required, and may require in the future,
notification to governmental agencies, the media, or individuals pursuant to various federal and state privacy and security
laws, as applicable, including HIPAA as well as regulations promulgated by the FTC and state breach notification laws. The
costs related to significant security breaches or disruptions could be material and exceed the limits of the cybersecurity
insurance we maintain against such risks. If the IT Systems of our third-party vendors become subject to disruptions or
security breaches, we may have insufficient recourse against such third parties and we may have to expend significant
resources to mitigate the impact of such an event, and to develop and implement protections to prevent future events of this
nature from occurring. Any disruption or loss to IT Systems or Confidential Information on which critical aspects of our
operations depend could have an adverse effect on our business.
We use and may expand our use of AI and machine learning in our business and challenges with properly
managing their use could result in reputational harm, competitive harm and legal liability, and adversely affect our
results of operations.
We use AI and machine learning solutions in, and we may in the future integrate additional AI and/or machine learning
solutions into, our platform, offerings, products and services, and these applications may become important in our
operations over time. Our competitors or other industry participants may incorporate AI and/or machine learning into their
products more quickly or more successfully than us, which could change our market dynamics and could impair our ability to
compete effectively and adversely affect our results of operations. Additionally, if the content, analyses, or recommendations
that AI applications assist in producing are or are alleged to be deficient, inaccurate, or biased, our business, financial
condition, and results of operations may be adversely affected. Any cybersecurity incidents related to our use of AI and
machine learning applications could adversely affect our reputation and results of operations. AI and machine learning also
present emerging ethical issues and if our use of AI and/or machine learning becomes controversial, we may experience
brand or reputational harm, competitive, harm or legal liability. For example, various parties are leveraging existing laws to
advocate for liability based on certain AI-related actions, including instances of discriminatory, tortious, or other undesired
outcomes, and policymakers are adopting or considering the adoption of additional laws, regulations, or other actions with
respect to AI. The rapid evolution of AI and machine learning, including potential government regulation thereof, could
require us to devote significant resources to develop, test, and maintain our implementation of such technology in order to
minimize unintended, harmful impact.
The regulatory framework for AI technologies is also rapidly evolving as many federal, state, and foreign government
bodies and agencies have introduced or are currently considering additional laws and regulations. Existing laws and
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regulations may be interpreted in ways that would affect the operation of our AI technologies. As a result, implementation
standards and enforcement practices are likely to remain uncertain for the foreseeable future, and we cannot yet determine
the impact future laws, regulations, standards, or market perception of their requirements may have on our business and
may not always be able to anticipate how to respond to these laws or regulations.
Already, certain existing legal regimes (e.g., relating to data privacy) regulate certain aspects of AI technologies, and
new laws regulating AI technologies are expected to enter into force in the United States in 2025. The Trump administration
has rescinded an executive order relating to the safe and secure development of AI Technologies that was previously
implemented by the Biden administration. The Trump administration then issued a new executive order that, among other
things, requires certain agencies to develop and submit to the president action plans to “sustain and enhance America’s
global AI dominance,” and to specifically review and, if possible, rescind rule-making taken pursuant to the rescinded Biden
executive order. Thus, the Trump administration may continue to rescind other existing federal orders and/or administrative
policies relating to AI Technologies, or may implement new executive orders and/or other rule making relating to AI
Technologies in the future. Any such changes at the federal level could require us to expend significant resources to modify
our products, services, or operations to ensure compliance or remain competitive. Agencies such as the Department of
Commerce and the FTC have issued proposed rules governing the use and development of AI technologies. Legislation
related to AI technologies has also been introduced at the federal level and is advancing at the state level. For example, on
March 13, 2024, Utah passed the Utah AI Policy Act, which took effect in May 2024, imposing certain disclosure
requirements on the use of AI, and on May 17, 2024, Colorado enacted the Colorado AI Act, which will take effect in June
2026, and imposes various obligations on high-risk uses of AI. Further, the California Privacy Protection Agency has finalized
regulations under the CCPA regarding the use of automated decision-making. Such additional regulations may impact our
ability to develop, use and commercialize AI technologies in the future.
It is possible that further new laws and regulations will be adopted in the United States, or that existing laws and
regulations, including competition and antitrust laws, may be interpreted in ways that would limit our ability to use AI
technologies for our business, or require us to change the way we use AI technologies in a manner that negatively affects
the performance of our business and the way in which we use AI technologies. We may need to expend resources to adjust
our operations in certain jurisdictions if the laws, regulations, or decisions are not consistent across jurisdictions. Further, the
cost to comply with such laws, regulations, or decisions and/or guidance interpreting existing laws, could be significant and
would increase our operating expenses (such as by imposing additional reporting obligations regarding our use of AI
technologies). Such an increase in operating expenses, as well as any actual or perceived failure to comply with such laws
and regulations, could adversely affect our business, financial condition, and results of operations.
Government regulation of the internet and e-commerce is evolving, and unfavorable changes or failure by us to
comply with these laws and regulations could substantially harm our business and results of operations.
We are subject to general business regulations and laws specifically governing the internet and e-commerce.
Furthermore, the regulatory landscape impacting these areas is constantly evolving. Existing and future regulations and laws
could impede the growth of the internet, e-commerce, or other online services. These regulations and laws may involve
taxation, tariffs, privacy and data security, anti-spam, data protection, content, copyrights, distribution, electronic contracts,
electronic communications, money laundering, electronic payments, and consumer protection. It is not clear how existing
laws and regulations governing issues such as property ownership, sales and other taxes, libel and personal privacy apply
to the internet as the vast majority of these laws and regulations were adopted prior to the advent of the internet and do not
contemplate or address the unique issues raised by the internet or e-commerce. It is possible that general business
regulations and laws, or those specifically governing the internet or e-commerce may be interpreted and applied in a manner
that is inconsistent from one jurisdiction to another and may conflict with other rules or our practices.
We cannot assure you that our practices have complied, comply or will in the future comply with all such laws and
regulations. Any failure, or perceived failure, by us to comply with any of these laws or regulations could result in damage to
our reputation, a loss in business, and proceedings or actions against us by governmental entities or others. For example,
recent automatic renewal laws, which require companies to adhere to enhanced disclosure requirements when entering into
automatically renewing contracts with consumers, resulted in class action lawsuits against companies that offer online
products and services on a subscription or recurring basis. These and similar proceedings or actions could hurt our
reputation, force us to spend significant resources in defense of these proceedings, distract our management, increase our
costs of doing business, and cause consumers and paid merchants to decrease their use of our platform, and may result in
the imposition of monetary liability. We may also be contractually liable to indemnify and hold harmless third parties from the
costs or consequences of non-compliance with any such laws or regulations. In addition, it is possible that governments of
one or more countries may seek to censor content available on our apps and websites or may even attempt to completely
block access to our platform. Adverse legal or regulatory developments could substantially harm our business.
Our business relies on email, mail, and other messaging channels and any technical, legal or other restrictions on
the sending of such correspondence or a decrease in consumer willingness to receive such correspondence could
adversely affect our business.
Our business depends in part upon the emailing and mailing of promotional materials, cards with GoodRx codes and
other information to consumers and healthcare providers, and is also significantly dependent on email and other messaging
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channels, such as text messages. We distribute pricing information and other promotional materials in the mail, and also
provide emails, mobile alerts, and other messages to consumers informing them of the discounted prices available on our
apps and websites. These communications help generate a significant portion of our revenues. Because email, mail, and
other messaging channels are important to our business, if we are unable to successfully deliver messages to consumers
through these channels, if there are legal restrictions on delivering such messages to consumers, if consumers do not or
cannot open or otherwise utilize our messages or if consumers reject the receipt of communications referencing particular
prescriptions or conditions, our revenues and profitability would be adversely affected.
Actions taken by third parties that block, impose restrictions on or charge for the delivery of these communications could
also harm our business. For example, from time to time, internet service providers or other third parties may block bulk
communications or otherwise experience difficulties that result in our inability to successfully deliver communications to
consumers. In addition, our use of mail, email and other messaging channels to send communications about our platform or
other matters, including health related topics referencing particular prescriptions or conditions, may result in legal claims
against us, which if successful might limit or prohibit our ability to send such communications.
We rely on a single third-party service provider for the delivery of substantially all of our mailing communications and
rely on third-party service providers for delivery of emails, text messages, and other forms of electronic communication. If we
were unable to use any one of our current service providers, alternate providers are available; however, we believe our
revenue could be impacted for some period as we transition to a new provider, and the new provider may be unable to
provide equivalent or satisfactory services. Any disruption or restriction on the distribution of our communications,
termination or disruption of our relationships with our third-party service providers, particularly our single third-party service
provider for the delivery of mail communications, or any increase in the associated costs, may be beyond our control and
would adversely affect our business.
We face the risk of litigation resulting from unauthorized text messages sent in violation of the Telephone
Consumer Protection Act.
We send short message service (“SMS”) text messages to individuals who are eligible to use our service. The actual or
perceived improper sending of text messages may subject us to potential risks, including liabilities or claims relating to
consumer protection laws. Numerous class action suits under federal and state laws have been filed in recent years against
companies who conduct SMS texting programs, with many resulting in multi-million-dollar settlements to the plaintiffs. We
have been, and in the future may be subject to such litigation, which could be costly and time-consuming to defend. The
Telephone Consumer Protection Act (TCPA) of 1991, a federal statute that protects consumers from unwanted telephone
calls, faxes, and text messages, restricts telemarketing and the use of automated SMS text messages without proper
consent. Federal or state regulatory authorities or private litigants may claim that the notices and disclosures we provide,
form of consents we obtain or our SMS texting practices are not adequate or violate applicable law. This has resulted and
may in the future result in civil claims against us. The scope and interpretation of the laws that are or may be applicable to
the delivery of text messages are continuously evolving and developing. If we do not comply with these laws or regulations
or if we become liable under these laws or regulations, we could face direct liability, could be required to change some
portions of our business model, could face negative publicity and our business, financial condition, and results of operations
could be adversely affected. Even an unsuccessful challenge of our SMS texting practices by our consumers, regulatory
authorities, or other third parties could result in negative publicity and could require a costly response from and defense by
us.
Actual or perceived failures to comply with applicable data protection, privacy and security, advertising and
consumer protection laws, regulations, standards, and other requirements could adversely affect our business,
financial condition and results of operations.
In connection with running our business, we receive, store, use and otherwise process information that relates to
individuals and/or constitutes “personal data,” “protected health information,” “consumer health data,” “personal information,”
“personally identifiable information,” or similar terms under applicable data privacy laws (collectively, “Personal Information”).
We are therefore subject to laws, regulations and other requirements relating to the privacy, security and handling of
Personal Information
Laws, regulations, and other requirements relating to Personal Information, (including privacy, data protection,
marketing and advertising, and consumer protection) are evolving and subject to potentially differing interpretations,
particularly as they involve classes of data deemed to be sensitive. These requirements may be interpreted and applied in a
manner that varies from one jurisdiction to another and/or may conflict with other law, regulations, and regulatory
interpretations. As a result, our practices may not have complied or may not comply in the future with all such laws,
regulations, requirements, and obligations. Any failure, or perceived failure, by us or any of our third-party partners, data
centers, or service providers to comply with privacy policies or federal or state privacy or consumer protection-related laws,
regulations, regulatory interpretations, industry self-regulatory principles, industry standards or codes of conduct, regulatory
guidance, orders to which we may be subject, or other legal obligations relating to Personal Information, could adversely
affect our reputation, brand, and business, and may result in claims, proceedings or actions against us by governmental
entities, consumers, suppliers, or others. These proceedings may result in financial liabilities or may require us to change
our operations, including ceasing the use or sharing of certain data sets, or modifying marketing and other user engagement
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programs and plans. Any such claims, proceedings or actions could hurt our reputation, brand and business, force us to
incur significant expenses in defense of such proceedings or actions, distract our management, increase our costs of doing
business, result in a loss of consumers, suppliers, and contracts with PBMs and others and result in the imposition of
monetary penalties. We are also contractually required to indemnify and hold harmless certain third parties from the costs or
consequences of non-compliance with any laws, regulations, regulatory interpretations, or other legal obligations relating to
Personal Information or any inadvertent or unauthorized use or disclosure of Personal Information or other data that we
store or handle as part of operating our business.
Federal and state governmental authorities continue to evaluate the privacy implications inherent in the use of third-
party cross-site behavioral advertising technologies and other methods of online tracking for behavioral advertising and
other purposes. The U.S. federal and state governments have enacted, and may in the future enact legislation, regulations
and regulatory interpretations impacting the ability of companies and individuals to engage in these activities, such as by
regulating the level of consumer notice and consent required before a company can employ cross-site behavioral advertising
technologies or other electronic tracking tools or the use of data gathered with such tools. Additionally, some providers of
consumer devices and web browsers have implemented, or announced plans to implement, limits on behavioral or targeted
advertising and/or means to make it easier for internet users to prevent the placement of cross-site behavioral advertising
technologies or to block other tracking technologies, which could, if widely adopted, result in the decreased effectiveness or
use of third-party cross-site behavioral advertising technologies and other methods of online tracking, targeting, or re-
targeting. The regulation of the use of these cross-site behavioral advertising technologies and other current online tracking
and advertising practices or a loss in our ability to make effective use of services that employ such technologies could
increase our costs of operations and limit our ability to acquire new consumers on cost-effective terms and consequently,
materially and adversely affect our business, financial condition and results of operations.
Certain states have adopted data privacy and security laws and regulations, which govern the privacy, processing and
protection of health-related and other Personal Information. Such laws and regulations are subject to interpretation by
various courts and other governmental authorities, thus creating potentially complex compliance issues for us and our future
customers and strategic partners. For example, the CCPA requires covered businesses that process the Personal
Information of California residents to, among other things: (i) provide certain disclosures to California residents regarding the
business’s collection, use, and disclosure of their Personal Information; (ii) receive and respond to requests from California
residents to access, delete, and correct their Personal Information, or to opt out of certain disclosures of their Personal
Information; and (iii) enter into specific contractual provisions with service providers that process California resident Personal
Information on the business’s behalf. Additional compliance investment and potential business process changes may be
required.
Washington state’s My Health My Data Act (“MHMDA”) went into effect in March 2024 and imposes additional
obligations and limitations regarding health-related Personal Information. The MHMDA differs from other state privacy laws
because of its broad definition of consumer health data and a broad private right of action. Other states have passed their
own data privacy and security laws, and such laws are also continuing to be proposed at the state and federal level. Other
states have enacted and may be considering similar laws to the MHMDA. Historically, laws with private rights of action have
resulted in numerous class action suits under federal and state laws resulting in multi-million-dollar settlements to the
plaintiffs. We have been, and in the future may be, subject to such litigation. We may be subject to claims that the notices
and disclosures we provide, form of consents we obtain or our general privacy practices are not adequate or violate
applicable law. This may in the future result in civil claims against us, and these claims could be costly and time consuming
to defend.
Additionally, the interpretations of existing federal and state consumer protection laws relating to online collection, use,
dissemination, and security of health related and other Personal Information adopted by the FTC state attorneys general,
private plaintiffs, and courts have evolved, and may continue to evolve, over time. Consumer protection and certain state
data privacy laws like the CCPA require us to publish statements that describe how we handle Personal Information and
choices individuals may have about the way we handle or provide access to their Personal Information. If such information
that we publish is considered untrue, we may be subject to government claims of unfair or deceptive trade practices, which
could lead to significant liabilities and consequences. Furthermore, the FTC also has authority to initiate enforcement actions
against entities that make deceptive statements about privacy and data sharing in privacy policies, fail to limit third-party use
of Personal Information, fail to implement policies to protect Personal Information or engage in other unfair practices that
harm customers or that may violate Section 5(a) of the FTC Act. According to the FTC, violating consumers’ privacy rights or
failing to take appropriate steps to keep consumers’ Personal Information secure may constitute unfair acts or practices in or
affecting commerce and thus violate Section 5(a) of the FTC Act. The FTC expects a company’s data security measures to
be reasonable and appropriate in light of the sensitivity and volume of Personal Information it holds, the size and complexity
of its business, and the cost of available tools to improve security and reduce vulnerabilities. Individually identifiable health
information is considered sensitive data that merits stronger safeguards. The FTC and many state Attorneys General also
continue to enforce federal and state consumer protection laws against companies for online collection, use, dissemination
and security practices that appear to be unfair or deceptive. These consumer protection laws are increasingly being applied
by the FTC and state Attorneys General to regulate the collection, use, storage and disclosure of personal or Personal
Information, through websites or otherwise, and to regulate the presentation of website content. For example, as of
December 31, 2025, we estimated a probable loss of $30.5 million relating to an ongoing settlement negotiation in the
Northern District of California with respect to a class-action lawsuit involving our privacy and information sharing practices.
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Additionally, we rely on a variety of marketing techniques, including email and social media marketing and postal
mailings, and we are subject to various laws, regulations, and regulatory interpretations that govern such marketing and
advertising practices (such as the CAN-SPAM Act). A variety of federal and state laws, regulations and regulatory
interpretations govern the collection, use, retention, sharing and security of Personal Information, particularly in the context
of online advertising, which we rely upon to attract new consumers.
In addition, HIPAA, which applies to parts of our business, imposes on entities within its jurisdiction, among other things,
certain standards relating to the privacy, security, transmission and breach reporting of individually identifiable health
information. For example, HIPAA imposes privacy, security, and breach reporting obligations with respect to individually
identifiable health information upon “covered entities” (health plans, health care clearinghouses and certain health care
providers) and their respective business associates, individuals or entities that create, receive, maintain or transmit
protected health information in connection with providing a service for or on behalf of a covered entity. HIPAA mandates the
reporting of certain breaches of health information to the U.S. Department of Health and Human Services ("HHS"), affected
individuals and if the breach is large enough, the media. We have experienced such breaches in the past and could be
exposed to a risk of loss or litigation and potential liability, which could materially adversely affect our business, results of
operations, and financial condition.
In addition, to the extent we or our other contractors or agents receive or obtain individually identifiable health
information from patients, healthcare providers, pharmacies, or other individuals or entities, we could be subject to criminal
penalties if we mishandle individually identifiable health information in a manner that is not authorized or permitted by
HIPAA. Claims that we have violated individuals’ privacy rights or breached our contractual obligations, even if we are not
found liable, could be expensive and time-consuming to defend and could result in adverse publicity that could harm our
business.
Though we have wound down vitaCare Prescription Services, Inc.’s ("vitaCare") principal operations, vitaCare's past
activities could be subject to regulation and enforcement by the federal government and the states in which vitaCare
conducted its business, including state licensing of pharmacies and pharmacists.
As a result of regulatory enforcement proceedings and inquiries, we have been, and may in the future be, subject to
related litigation, settlements, or enforcement actions that have included or could include monetary penalties and/or
compliance requirements that (1) impose significant and material costs, (2) require us to make modifications to our data
practices and our marketing programs, (3) result in negative publicity, or (4) have a negative impact on consumer demand
for our products and services, or on our commercial or industry relationships. Relatedly, there has also been, and may in the
future also be, significant and material resource burdens on us, requirements that certain aspects of our operations to be
overseen by an independent monitor, and/or limitations or the elimination of our ability to use certain targeting marketing
strategies or work with certain third-party vendors. Even an unsuccessful challenge of our privacy practices by our
consumers, regulatory authorities or other third parties could result in negative publicity and could require a costly response
from and defense by us. Any of these events could adversely affect our ability to operate our business and our financial
results.
We may be unable to realize expected benefits from our restructuring and cost reduction efforts and our business
might be adversely affected.
In order to operate more efficiently and control costs, from time to time, we announce restructuring plans and other cost
savings initiatives, which include workforce reductions as well as re-balancing of products and services to align with our
business strategy. These plans are intended to generate, among other things, operating expense savings and improved
margins and profitability. These types of restructuring and cost reduction activities are complex and may result in unintended
consequences and costs, such as unforeseen delays in the implementation of our strategic initiatives, business and
operational disruptions, decreased employee morale, loss of institutional knowledge and expertise, and potential impacts on
financial reporting and the related internal controls. In addition, while positions have been eliminated, certain functions
necessary to our operations remain, and we may be unsuccessful in distributing the duties and obligations of departed
employees among our remaining employees. Any reduction in workforce could also make it difficult for us to pursue, or
prevent us from pursuing, new opportunities and initiatives due to insufficient personnel, or require us to incur additional and
unanticipated costs to hire new personnel to pursue such opportunities or initiatives. If we do not successfully manage our
current initiatives and restructuring activities or any other similar activities that we may undertake in the future, expected
efficiencies and benefits might be delayed or not realized, and our business, financial condition, and results of operations
may be materially adversely affected.
Our ability to utilize our net operating loss carryforwards and certain other tax attributes may be limited.
Under Sections 382 and 383 of the Internal Revenue Code of 1986, as amended (the “Code”) if a corporation
undergoes an “ownership change” (generally defined as a change (by value) in its equity ownership by more than 50
percentage points over a rolling three-year period), the corporation’s ability to use its pre-change net operating loss (“NOL”)
carryforwards and other pre-change tax attributes to offset its post-change income may be limited. We completed a study to
assess whether an ownership change under Section 382 of the Code had occurred, or whether there had been multiple
ownership changes since our formation date through December 31, 2025. We determined that a Section 382 ownership
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change occurred in 2018, but we also determined that this ownership change did not materially impact our ability to utilize
our NOL carryforwards and certain other tax attributes generated that year. We may have experienced additional ownership
changes since December 31, 2025, and we may also experience ownership changes in the future as a result of subsequent
shifts in our stock ownership. Further, U.S. tax laws limit the time during which NOL carryforwards generated before January
1, 2018 may be applied against future taxes. While NOL carryforwards generated on or after January 1, 2018 are not subject
to expiration, the deductibility of such NOL carryforwards is limited to 80% of our taxable income for taxable years beginning
on or after January 1, 2021. For these reasons, our ability to utilize NOL carryforwards and other tax attributes to reduce
future tax liabilities may be limited.
We rely on the performance of members of management and highly skilled personnel, and if we are unable to
attract, develop, motivate and retain well-qualified employees, our business could be harmed.
Our ability to maintain our competitive position is largely dependent on the services of our senior management and
other key personnel. In addition, our future success depends on our continuing ability to attract, develop, motivate, and
retain highly qualified and skilled employees. Competition for such personnel is extremely intense. To attract and retain such
personnel, we have had to offer, and believe we will need to continue to offer, highly competitive compensation packages.
However, we have experienced and may continue to experience difficulties in hiring and retaining these personnel at
compensation levels consistent with our existing compensation and salary structure. Some of the companies with which we
compete for experienced employees have greater resources than we have and may be able to offer more attractive terms of
employment. We have needed and may in the future need to invest significant amounts of cash and equity to attract and
retain employees and we may not realize sufficient returns on these investments. In addition, the loss of any of our senior
management or other key employees, the failure to successfully transition key roles, or our inability to recruit, develop, and
retain qualified personnel could materially and adversely affect our ability to execute our business plan and we may be
unable to find adequate replacements. For instance, in December 2024, our board of directors (our "Board") appointed
Wendy Barnes as our Chief Executive Officer and President as Scott Wagner transitioned from his prior role as our Interim
Chief Executive Officer, and in February 2025 we transitioned our Chief Financial Officer role. Any inability to successfully
transition executive or senior management roles could adversely impact our business.
All of our employees are at-will employees, meaning that they may terminate their employment relationship with us at
any time, and their knowledge of our business and industry would be extremely difficult to replace. If we fail to retain talented
senior management and other key personnel, or if we do not succeed in attracting well-qualified employees or retaining and
motivating existing employees, our business, financial condition, and results of operations may be materially adversely
affected.
A pandemic, epidemic, or outbreak of an infectious disease in the United States, has and could in the future
adversely impact our business.
Any pandemic, endemic, or other infectious disease may adversely affect our business, results of operations, and
financial condition by changing the way our consumers access healthcare and utilize our platform, or by causing us to
modify our business practices.
The COVID-19 pandemic dramatically impacted global health and had a sustained impact on the macroeconomic
environment, including by increasing economic uncertainty. Although measures to contain COVID-19 have largely eased,
the lasting effect of the pandemic's business disruption and its continued financial impact depend on factors beyond our
knowledge and control.
While the potential economic impact brought by and the duration of any pandemic, epidemic, or outbreak of an
infectious disease, including COVID-19, may be difficult to assess or predict, the widespread COVID-19 pandemic has
resulted in, and may continue to result in, significant disruption of global financial markets, reducing our ability to access
capital or to do so on favorable terms, which could in the future negatively affect our liquidity. The impact of any pandemic,
epidemic, or outbreak of an infectious disease on the needs, expectations, and spending patterns of our consumers could
impact our ability to maintain or grow our business and, as a result, our operating and financial results could be adversely
affected.
To the extent a pandemic, epidemic, or outbreak of an infectious disease, including COVID-19, adversely affects our
business, financial condition and results of operations, it may also have the effect of heightening many of the other risks
described in this Part I, Item 1A, “Risk Factors.”
General economic factors, natural disasters, or other unexpected events may adversely affect our business,
financial performance and results of operations.
Although we only operate in the United States, our business, financial performance, and results of operations depend in
part on worldwide macroeconomic economic conditions and their impact on consumer spending. Recessionary economic
cycles, changing interest rates, volatile fuel and energy costs, inflation, levels of unemployment, conditions in the residential
real estate and mortgage markets, access to credit, consumer debt levels, tariffs, government spending freezes, unsettled
financial markets and other economic factors that may affect costs of manufacturing prescription medications, consumer
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spending or buying habits could materially and adversely affect our customers, our consumers, and demand for our
offerings. Volatility in the financial markets and deterioration in economic conditions, increasing inflation or increasing
unemployment levels have also had and may continue to have a negative impact on consumer spending patterns. Changes
and uncertainty can, among other things, reduce or shift spending away from medical treatments, procedures and doctors’
office visits.
In addition, negative national or global economic conditions have adversely affected the PBMs, partner pharmacies and
pharma manufacturers we contract with and their associated industry participants, financial performance, liquidity and
access to capital, and may continue to impact them. This may affect their ability to renew contracts with us on the same or
better terms, which could impact the competitiveness of the discounted prices we are able to offer our consumers. Trade
barriers, duties, tariffs, executive actions, and retaliatory measures by the U.S. and other governments may impact the
pharma manufacturers we contract with by increasing their costs of business, which could cause them to decrease their
marketing spend on our offerings. All of these factors may be exacerbated by global financial conditions and other
geopolitical factors, which could harm our business, financial condition and results of operations.
Economic factors such as increased insurance and healthcare costs, commodity prices, tariffs, shipping costs, inflation,
higher costs of labor, and changes in or interpretations of other laws, regulations and taxes may also increase our costs and
make our offerings less competitive, increase general and administrative expenses, and otherwise adversely affect our
financial condition and results of operations.
Additionally, global public health crises, natural disasters, such as earthquakes and wildfires, and other adverse weather
and climate conditions, political crises, such as terrorist attacks, war, and other political instability, or other unexpected
events, could disrupt our operations, internet or mobile networks or the operations of PBMs and their pharmacy networks.
For example, our corporate headquarters and other facilities are located in California, which in the past has experienced
both severe earthquakes and wildfires. Certain of these events may become more frequent or intense as a result of climate
change or other environmental or social pressures. For more information, see our risk factor titled “We are subject to a
series of risks related to climate change.” If any of these events occurs, our business could be adversely affected.
We may seek to grow our business through acquisitions of, or investments in, new or complementary businesses,
technologies or products, or through strategic alliances, and the failure to manage these acquisitions, investments,
or alliances, or to integrate them with our existing business, could have a material adverse effect on us.
We have completed a number of strategic acquisitions in the past and may in the future consider opportunities to
acquire or make investments in new or complementary businesses, technologies, offerings, or products, or enter into
strategic alliances, that may enhance our capabilities, expand our pharmacy or PBM networks and healthcare platform in
general, complement our current offerings or expand the breadth of our markets. Our ability to successfully grow through
these types of strategic transactions depends upon our ability to identify, negotiate, complete and integrate suitable target
businesses, technologies and products and to obtain any necessary financing, and is subject to numerous risks, including:
•failure to identify acquisition, investment, or other strategic alliance opportunities that we deem suitable or
available on favorable terms;
•problems integrating the acquired business, technologies, or products, including issues maintaining uniform
standards, procedures, controls, and policies;
•unanticipated costs associated with acquisitions, investments, or strategic alliances;
•adverse impacts on our overall margins;
•diversion of management’s attention from our existing business;
•adverse effects on existing business relationships with consumers, pharmacies, PBMs, and pharma
manufacturers;
•risks associated with entering new markets in which we may have limited or no experience;
•potential loss of key employees of acquired businesses; and
•increased legal and accounting compliance costs.
In addition, a significant portion of the purchase price of companies we acquire may be allocated to acquired goodwill
and other intangible assets. In the future, if our acquisitions do not yield expected returns, we may be required to take
impairment charges to our results of operations based on our impairment assessment process, which could harm our results
of operations.
From time to time, we may pursue dispositions or other strategic transactions. Dispositions and other strategic
transactions may not have the anticipated impact on our business, may negatively impact revenues and may make it difficult
to generate cash flows to meet our cash requirements.
If we are unable to identify suitable acquisitions or strategic relationships, or if we are unable to integrate any acquired
businesses, technologies, and products effectively, our business, financial condition and results of operations could be
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materially and adversely affected. Also, while we employ several different methodologies to assess potential business
opportunities, the new businesses may not meet or exceed our expectations.
Restrictions in our debt arrangements could adversely affect our operating flexibility, and failure to comply with
any of these restrictions could result in acceleration of our debt.
As of December 31, 2025, we had $495.0 million of principal amounts outstanding under a term loan that requires
quarterly principal payments with any remaining unpaid principal and any accrued and unpaid interest due upon maturity in
July 2029. We also have a revolving credit facility and as of December 31, 2025, we had no borrowings outstanding under
our revolving credit facility (see Note 12 to our audited consolidated financial statements included elsewhere in this Annual
Report on Form 10-K for additional information). Our current and additional debt arrangements that we expect to enter into
in the future may limit our ability to, among other things:
•incur or guarantee additional debt;
•pay dividends and make other restricted payments;
•make certain investments and acquisitions;
•incur certain liens or permit them to exist;
•consolidate, merge or otherwise transfer, sell or dispose of all or substantially all of our assets;
•enter into certain types of restrictive agreements; and
•enter into certain types of transactions with affiliates.
We are also required to comply with certain financial ratios set forth in our existing debt arrangements. Certain
provisions in our current and future debt arrangements may affect our ability to obtain future financing and to pursue
attractive business opportunities and our flexibility in planning for, and reacting to, changes in business conditions. As a
result, restrictions in our current and future debt arrangements could adversely affect our business, financial condition, and
results of operations. In addition, a failure to comply with the provisions of our current and future debt arrangements could
result in a default or an event of default that could enable our lenders to declare the outstanding principal of that debt,
together with accrued and unpaid interest, to be immediately due and payable. If we were unable to repay those amounts,
the lenders under our existing and any other future secured debt agreements could proceed against the collateral granted to
them to secure that indebtedness.
We have pledged substantially all of our subsidiaries’ assets, including, among other things, equity interests of GoodRx,
Inc. and its subsidiaries, as collateral under our existing debt arrangements. If the payment of outstanding amounts under
our existing debt arrangement is accelerated, our assets may be insufficient to repay such amounts in full, and our common
stockholders could experience a partial or total loss of their investment.
Our business depends on network and mobile infrastructure and our ability to maintain and scale our technology.
Any significant interruptions or delays in service on our apps or websites or any undetected errors or design faults
could result in limited capacity, reduced demand, processing delays, and loss of consumers.
A key element of our strategy is to generate a significant number of visitors to, and their use of, our apps and websites.
Our reputation and ability to acquire, retain, and serve our consumers are dependent upon the reliable performance of our
apps and websites and the underlying network infrastructure. As our base of consumers and the amount of information
shared on our apps and websites continue to grow, we will need an increasing amount of network capacity and computing
power. We have spent and expect to continue to spend substantial amounts on computing, including cloud computing and
the related infrastructure, to handle the traffic on our apps and websites. The operation of these systems is complex and
could result in operational failures. In the event that the traffic of our consumers exceeds the capacity of our current network
infrastructure or in the event that our base of consumers or the amount of traffic on our apps and websites grows more
quickly than anticipated, we may be required to incur significant additional costs to enhance the underlying network
infrastructure. Interruptions or delays in these systems, whether due to system failures, computer viruses, physical or
electronic break-ins, undetected errors, design faults or other unexpected events or causes, could affect the security or
availability of our apps and websites and prevent our consumers from accessing our apps and websites. If sustained or
repeated, these performance issues could reduce the attractiveness of our offerings. In addition, the costs and complexities
involved in expanding and upgrading our systems may prevent us from doing so in a timely manner and may prevent us
from adequately meeting the demand placed on our systems. Any internet or mobile platform interruption or inadequacy that
causes performance issues or interruptions in the availability of our apps or websites could reduce consumer satisfaction
and result in a reduction in the number of consumers using our offerings.
We depend on the development and maintenance of the internet and mobile infrastructure. This includes maintenance
of reliable internet and mobile infrastructure with the necessary speed, data capacity and security, as well as timely
development of complementary offerings, for providing reliable internet and mobile access. Our business, financial condition
and results of operations could be materially and adversely affected if for any reason the reliability of our internet and mobile
infrastructure is compromised.
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We currently rely upon third-party data storage providers, including cloud storage solution providers, such as Amazon
Web Services and some specific uses of Google Cloud Platform. Nearly all of our data storage and analytics are conducted
on, and the data and content we create associated with sales on our apps and websites are processed through servers
hosted by these providers, particularly Amazon Web Services. We also rely on email service providers, bandwidth providers,
internet service providers, and mobile networks to deliver email and “push” communications to consumers and to allow
consumers to access our websites. If our third-party vendors are unable or unwilling to provide the services necessary to
support our business, or if our agreements with such vendors are terminated, our operations could be significantly disrupted.
Some of our vendor agreements may be unilaterally terminated by the licensor for convenience, including with respect to
services provided by Google, and if such agreements are terminated, we may not be able to enter into similar relationships
in the future on reasonable terms or at all.
Any damage to, or failure of, our systems or the systems of our third-party data centers or our other third-party providers
could result in interruptions to the availability or functionality of our apps and websites. As a result, we could lose consumer
data and miss opportunities to acquire and retain consumers, which could result in decreased revenue. If for any reason our
arrangements with our data centers or third-party providers are terminated or interrupted, such termination or interruption
could adversely affect our business, financial condition, and results of operations. We exercise little control over these
providers, which increases our vulnerability to problems with the services they provide. We could experience additional
expense in arranging new facilities, technology, services, and support. In addition, the failure of our third-party data centers
or any other third-party providers to meet our capacity requirements could result in interruption in the availability or
functionality of our apps and websites.
The satisfactory performance, reliability and availability of our apps, websites, transaction processing systems, and
technology infrastructure are critical to our reputation and our ability to acquire and retain consumers, as well as to maintain
adequate consumer service levels. Our revenue depends in part on the number of consumers that visit and use our apps
and websites in fulfilling their healthcare needs. Unavailability of our apps or websites could materially and adversely affect
consumer perception of our brand. Any slowdown or failure of our apps, websites or the underlying technology infrastructure
could harm our business, reputation and our ability to acquire, retain and serve our consumers.
The occurrence of a natural disaster, power loss, telecommunications failure, data loss, computer virus, an act of
terrorism, cyberattack, vandalism or sabotage, act of war or any similar event, or a decision to close our third-party data
centers on which we normally operate or the facilities of any other third-party provider without adequate notice or other
unanticipated problems at these facilities could result in lengthy interruptions in the availability of our apps and websites.
Certain of these events may become more frequent or intense as a result of climate change or other environmental or social
pressures. For more information, see our risk factor titled “We are subject to a series of risks related to climate change.”
Cloud computing, in particular, is dependent upon having access to an internet connection in order to retrieve data. If a
natural disaster, blackout, or other unforeseen event were to occur that disrupted the ability to obtain an internet connection,
we may experience a slowdown or delay in our operations. While we have some limited disaster recovery arrangements in
place, our preparations may not be adequate to account for disasters or similar events that may occur in the future and may
not effectively permit us to continue operating in the event of any problems with respect to our systems or those of our third-
party data centers or any other third-party facilities. Our disaster recovery and data redundancy plans may be inadequate,
and our business interruption insurance may not be sufficient to compensate us for the losses that could occur. If any such
event were to occur to our business, our operations could be impaired and our business, financial condition, and results of
operations may be materially and adversely affected.
We rely on third-party platforms such as the Apple App Store and Google Play App Store, to distribute our platform
and offerings.
Our apps are accessed and operate through third-party platforms or marketplaces, including the Apple App Store and
Google Play App Store, which also serve as significant online distribution platforms for our apps. As a result, the expansion
and prospects of our business and our apps depend on our continued relationships with these providers and any other
emerging platform providers that are widely adopted by consumers. We are subject to the standard terms and conditions
that these providers have for application developers, which govern the content, promotion, distribution, and operation of
apps on their platforms or marketplaces, and which the providers can change unilaterally on short or no notice. Our business
would be harmed if the providers discontinue or limit our access to their platforms or marketplaces; the platforms or
marketplaces decline in popularity; the platforms modify their algorithms, communication channels available to developers,
respective terms of service or other policies, including fees; the providers adopt changes or updates to their technology that
impede integration with other software systems or otherwise require us to modify our technology or update our apps in order
to ensure that consumers can continue to access and use our GoodRx codes and pricing information.
If alternative providers increase in popularity, we could be adversely impacted if we fail to create compatible versions of
our apps in a timely manner, or if we fail to establish a relationship with such alternative providers. Likewise, if our current
providers alter their operating platforms, we could be adversely impacted as our offerings may not be compatible with the
altered platforms or may require significant and costly modifications in order to become compatible. If our providers do not
perform their obligations in accordance with our platform agreements, we could be adversely impacted.
In the past, some of these platforms or marketplaces have been unavailable for short periods of time. If this or a similar
event were to occur on a short- or long-term basis, or if these platforms or marketplaces otherwise experience issues that
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impact the ability of consumers to download or access our apps and other information, it could have a material adverse
effect on our brand and reputation, as well as our business, financial condition, and operating results.
We rely on software-as-a-service (“SaaS”) technologies from third parties.
We rely on SaaS technologies from third parties in order to operate critical functions of our business, including financial
management services, relationship management services, marketing services, and data storage services. For example, we
rely on Amazon Web Services for a substantial portion of our computing and storage capacity. We also rely on Google for
storage capacity and advertising services, and Google may update the terms of its services unilaterally by providing
advance notice and posting changed terms on its website. In addition, Google may terminate certain agreements with us
immediately upon notice. Certain of our other vendor agreements may be unilaterally terminated by the counterparty for
convenience. If these services become unavailable due to contract cancellations, extended outages, or interruptions or
because they are no longer available on commercially reasonable terms or prices, or for any other reason, our expenses
could increase, our ability to manage our finances could be interrupted, our processes for managing our offerings and
supporting our consumers and partners could be impaired and our ability to access or save data stored to the cloud may be
impaired until equivalent services, if available, are identified, obtained, and implemented, all of which could harm our
business, financial condition, and results of operations.
We depend on our relationships with third parties and would be adversely impacted by system failures or other
disruptions in the operations of these parties.
We use and rely on services from third parties, such as our telecommunications services and telehealth services, and
those services may be subject to outages and interruptions that are not within our control. Failures by our
telecommunications providers may interrupt our ability to provide phone support to our consumers and distributed denial of
service attacks directed at our telecommunication service providers could prevent consumers from accessing our websites.
In addition, we have in the past and may in the future experience down periods where our third-party credit card processors
are unable to process the payments of our consumers, disrupting our ability to process or receive revenue from our
subscription offerings. Disruptions to our telehealth offering, consumer support, website, and credit card processing services
could lead to consumer dissatisfaction, which would adversely affect our business, financial condition, and results of
operations.
Changes in consumer sentiment or laws, rules, or regulations regarding the use of cookies and other tracking
technologies and other privacy matters could have a material adverse effect on our ability to generate revenues,
could adversely affect our ability to collect proprietary data on consumer behavior, and could result in material
financial penalties.
Consumers may become increasingly resistant to the collection, use and sharing of information online, including
information used to deliver and optimize advertising, and take steps to prevent such collection, use and sharing of
information. For example, consumer complaints and/or lawsuits regarding online advertising or the use of cookies or other
tracking technologies in general and our practices specifically could adversely impact our business.
Consumers can currently opt out of the placement or use of most cookies for online advertising purposes in various
ways, including: (i) by submitting opt-out requests under privacy laws, (ii) deleting or disabling cookies on their browsers, (iii)
visiting websites that allow consumers to place an opt-out cookie on their browsers, which instructs participating entities not
to use certain data about consumers’ online activity for the delivery of targeted advertising, or (iv) by downloading browser
plug-ins and other tools that can be set to: identify cookies and other tracking technologies used on websites; prevent
websites from placing third-party cookies and other tracking technologies on the consumer’s browser; or block the delivery
of online advertisements on apps and websites.
Various software tools and applications have been developed that can block advertisements from a consumer’s screen
or allow consumers to shift the location in which advertising appears on webpages or opt out of display, search and internet-
based advertising entirely. In particular, Apple’s mobile operating system permits these technologies to work in its mobile
Safari browser. In addition, changes in device and software features could make it easier for internet users to prevent the
placement of cookies or to block other tracking technologies. In particular, the default settings of consumer devices and
software may be set to prevent the placement of cookies unless the user actively elects to allow them. Various industry
participants have worked to develop and finalize standards relating to a mechanism in which consumers choose whether to
allow the tracking of their online search and browsing activities, and such standards may be implemented and adopted by
industry participants at any time.
We currently use cookies, pixel tags, and similar technologies from third-party advertising technology providers to
provide and optimize our advertising. If consumer sentiment regarding privacy issues or the development and deployment of
new browser solutions or other Do Not Track mechanisms result in a material increase in the number of consumers who
choose to opt out or block cookies and other tracking technologies or who are otherwise using browsers where they need to,
and fail to, allow the browser to accept cookies, or otherwise result in cookies or other tracking technologies not functioning
properly, our ability to advertise effectively and conduct our business, and our results of operations and financial condition
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would be adversely affected. Additionally, if we fail to honor consumer requests to opt-out of tracking technologies where
required by law, we could be the subject of litigation, investigations, or enforcement actions, which could result in material
financial penalties, injunctive relief, and reputational damage.
We are subject to a series of risks related to climate change.
There are inherent climate-related risks wherever business is conducted. Certain of the facilities we rely on, including
but not limited to offices and network infrastructure, are located in areas that have experienced, and are projected to
continue to experience, various meteorological phenomena (such as drought, heatwaves, wildfire, storms, and flooding,
among others) or other catastrophic events that may disrupt our or our suppliers’ operations, require us to incur additional
operating or capital expenditures, or otherwise adversely impact our business, financial condition, or results of operations.
Climate change may increase the frequency and/or intensity of such events or contribute to various chronic changes in
meteorological and hydrological patterns. For example, in certain areas, there has been an increase in power shutoffs
associated with wildfire prevention. While we may take various actions to mitigate our business risks associated with climate
change, this may require us to incur substantial costs and may not be successful, due to, among other things, the
uncertainty associated with the longer-term projections associated with managing climate risk.
Additionally, we expect to be subject to increased regulations, reporting requirements, standards, or expectations
regarding the environmental impacts of our business. For example, various regulators, including the State of California, have
adopted or are considering adopting requirements for disclosures or other actions regarding climate change, which are
expected to result in additional costs and attention from our management and Board. Such requirements are not uniform
across jurisdictions, which can increase the complexity and cost of compliance, and increase the risk of enforcement or
litigation relating to our disclosures. The expectations of various stakeholders, including customers and employees,
regarding such matters likewise continues to evolve. For more information, see our risk factor titled “ESG initiatives could
increase our costs, harm our reputation, and adversely impact our financial results.” Changing market dynamics, global and
domestic policy developments, and the increasing frequency and impact of meteorological phenomena have the potential to
disrupt our business, the business of our suppliers and/or customers, or otherwise adversely impact our business, financial
condition, or results of operations.
ESG initiatives could increase our costs, harm our reputation, and adversely impact our financial results.
Certain stakeholders, including but not limited to investors, environmental activists, the media, and governmental and
nongovernmental organizations, have focused on issues such as climate change, human capital, and other ESG or
sustainability matters. Such scrutiny may result in increased costs, changes in demands for certain products, enhanced
compliance or disclosure obligations, or other adverse impacts on our business, financial condition, or results of operations.
From time to time, we may engage in voluntary initiatives (such as policies, practices, or disclosures) regarding ESG
matters. However, such initiatives can be costly, face unforeseen complications, and may not ultimately have the desired
results. For example, identification, assessment, management, and disclosure of such matters is complex and can require
substantial discretion. As with other companies, our approach to ESG practices and disclosures is likely to evolve, and we
cannot guarantee that our approach will align with the preferences or interpretations of any particular stakeholder. Moreover,
various stakeholders have different, and at times conflicting, expectations regarding such matters. This includes efforts by
policymakers both to mandate and prohibit consideration of certain ESG matters.
Both advocates and opponents to certain ESG matters are increasingly resorting to a range of activism forms, including
media campaigns and litigation, to advance their perspectives. To the extent we are subject to such activism, it may require
us to incur costs or otherwise adversely impact our business. Moreover, such competing expectations increase the
complexity of us navigating various ESG risks, and we may not do so successfully, either now or as such expectations
continue to evolve, which may result in various adverse impacts to our brand, operations, stakeholder relations, or other
aspects of our business. For example, failure to satisfy such evolving expectations (including any new legal requirements or
evolving expectations of existing laws) may result in reputational harm, loss of customers or content providers, regulatory or
investor engagement, or other adverse impacts to our business. As ESG best practices, reporting standards and regulatory
requirements continue to develop, we may incur increasing costs to comply and/or respond. Such ESG matters may also
impact our suppliers, business partners customers, or other stakeholders, which may compound or cause new impacts on
our business, financial condition, or results of operations.
Risks Related to Intellectual Property
We may be unable to establish, maintain, protect, and enforce our intellectual property and proprietary rights or
prevent third parties from making unauthorized use of our technology.
Our business depends on proprietary technology and content, including software, processes, databases, confidential
information, and know-how, the protection of which is crucial to the success of our business. We rely on a combination of
trademark, patent, copyright, domain name, and trade secret-protection laws, in addition to confidentiality agreements and
other practices to protect our brands, proprietary information, technologies, and processes.
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Our most material trademark asset is the registered trademark “GoodRx.” Our trademarks are valuable assets that
support our brand and consumers’ perception of our offerings. We also hold the rights to the “goodrx.com” internet domain
name, which are subject to internet regulatory bodies and trademark and other related laws of each applicable jurisdiction. If
we are unable to protect our trademarks or domain names in the United States or in other jurisdictions in which we may
ultimately operate, our brand recognition and reputation would suffer, we would incur significant re-branding expenses and
our operating results could be adversely impacted. From time to time, we also file patent applications in the U.S. covering
certain of our technology, including technology that we believe is critical to our business, and acquire patent assets to
supplement our portfolio. For example, one of our issued patents relates to our ability to combine prices from multiple PBMs
together in a single consumer interface. Our issued patents begin expiring in 2034, excluding any patent term adjustment.
Our issued patents and those that may be issued in the future may not provide us with competitive advantages, may be of
limited territorial reach and may be held invalid or unenforceable if successfully challenged by third parties, and our patent
applications may never be issued. Even if issued, there can be no assurance that these patents will adequately protect our
intellectual property or survive a legal challenge, as the legal standards relating to the validity, enforceability and scope of
protection of patent and other intellectual property rights are uncertain. Our limited patent protection may restrict our ability
to protect our technologies and processes from competition. It is also possible that third parties, including our competitors,
may obtain patents relating to technologies that overlap or compete with our technology. If third parties obtain patent
protection with respect to such technologies, they may assert that our technology infringes their patents and seek to charge
us a licensing fee or otherwise preclude the use of our technology.
In order to protect our intellectual property rights, we may be required to spend significant resources to monitor and
protect these rights. Litigation may be necessary in the future to enforce our intellectual property rights and to protect our
trade secrets. Litigation brought to protect and enforce our intellectual property rights could be costly, time-consuming, and
distracting to management and could result in the impairment or loss of portions of our intellectual property. Furthermore, our
efforts to enforce our intellectual property rights may be met with defenses, counterclaims, and countersuits attacking the
validity and enforceability of our intellectual property rights. Our inability to protect our proprietary technology against
unauthorized copying or use, as well as any costly litigation or diversion of our management’s attention and resources, could
delay the introduction and implementation of new technologies, result in our substituting inferior or more costly technologies
into our software or injure our reputation. We will not be able to protect our intellectual property if we are unable to enforce
our rights or if we do not detect unauthorized use of our intellectual property. Moreover, policing unauthorized use of our
technologies, trade secrets, and intellectual property may be difficult, expensive, and time-consuming, particularly in foreign
countries where the laws may not be as protective of intellectual property rights as those in the United States and where
mechanisms for enforcement of intellectual property rights may be weak. If we fail to meaningfully establish, maintain,
protect, and enforce our intellectual property and proprietary rights, our business, financial condition, and results of
operations could be adversely affected.
We may be sued by third parties for infringement, misappropriation, dilution, or other violations of their intellectual
property or proprietary rights.
Internet, advertising, and e-commerce companies frequently are subject to litigation based on allegations of
infringement, misappropriation, dilution, or other violations of intellectual property rights. Some internet, advertising, and e-
commerce companies, including some of our competitors, as well as non-practicing entities, own large numbers of patents,
copyrights, trademarks, and trade secrets, which they may use to assert claims against us.
Third parties have asserted, and may in the future assert, that we have infringed, misappropriated, or otherwise violated
their intellectual property rights.
For instance, the use of our technology to provide our offerings could be challenged by claims that such use infringes,
dilutes, misappropriates or otherwise violates the intellectual property rights of a third party. In addition, we may in the future
be exposed to claims that content published or made available through our apps or websites violates third-party intellectual
property rights.
As we face increasing competition and as a public company, the possibility of intellectual property rights claims against
us grows. Such claims and litigation may involve patent holding companies or other adverse intellectual property rights
holders who have no relevant product revenue, and therefore our own pending patents and other intellectual property rights
may provide little or no deterrence to these rights holders in bringing intellectual property rights claims against us. There
may be intellectual property rights held by others, including issued or pending patents and trademarks, that cover significant
aspects of our technologies, content, branding, or business methods, and we cannot assure that we are not infringing or
violating, and have not violated or infringed, any third-party intellectual property rights or that we will not be held to have
done so or be accused of doing so in the future. We expect that we may receive in the future notices that claim we or our
partners, or clients using our solutions and services, have misappropriated or misused other parties’ intellectual property
rights, particularly as the number of competitors in our market grows and the functionality of applications amongst
competitors overlaps.
Any claim that we have violated intellectual property or other proprietary rights of third parties, with or without merit, and
whether or not it results in litigation, is settled out of court or is determined in our favor, could be time-consuming and costly
to address and resolve, and could divert the time and attention of management and technical personnel from our business.
Furthermore, an adverse outcome of a dispute may result in an injunction and could require us to pay substantial monetary
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damages, including treble damages and attorneys’ fees, if we are found to have willfully infringed a party’s intellectual
property rights. Any settlement or adverse judgment resulting from such a claim could require us to enter into a licensing
agreement to continue using the technology, content, or other intellectual property that is the subject of the claim; restrict or
prohibit our use of such technology, content or other intellectual property; require us to expend significant resources to
redesign our technology or solutions; and require us to indemnify third parties. Royalty or licensing agreements, if required
or desirable, may be unavailable on terms acceptable to us, or at all, and may require significant royalty payments and other
expenditures. We may also be required to develop alternative non-infringing technology, which could require significant time
and expense. There also can be no assurance that we would be able to develop or license suitable alternative technology,
content or other intellectual property to permit us to continue offering the affected technology, content, or services to our
partners. If we cannot develop or license technology for any allegedly infringing aspect of our business, we will be forced to
limit our service and may be unable to compete effectively. Any of these events could materially harm our business, financial
condition, and results of operations.
Failure to maintain, protect, or enforce our intellectual property rights could harm our business and results of
operations.
We pursue the registration of our patentable technology, domain names, trademarks, and service marks in the United
States. We also strive to protect our intellectual property rights by relying on federal, state, and common law rights, as well
as contractual restrictions. We typically enter into confidentiality and invention assignment agreements with our employees
and contractors, and confidentiality agreements with parties with whom we conduct business in order to limit access to, and
disclosure and use of, our proprietary information. However, we may not be successful in executing these agreements with
every party who has access to our confidential information or contributes to the development of our technology or intellectual
property rights. Those agreements that we do execute may be breached, and we may not have adequate remedies for any
such breach. These contractual arrangements and the other steps we have taken to protect our intellectual property rights
may not prevent the misappropriation or disclosure of our proprietary information nor deter independent development of
similar technology or intellectual property by others.
Effective trade secret, patent, copyright, trademark, and domain name protection is expensive to obtain, develop, and
maintain, both in terms of initial and ongoing registration or prosecution requirements and expenses and the costs of
defending our rights. We may, over time, increase our investment in protecting our intellectual property through additional
patent filings that could be expensive and time-consuming. We do not know whether any of our pending patent applications
will result in the issuance of additional patents or whether the examination process will require us to narrow our claims or we
may otherwise be unable to obtain patent protection for the technology covered in our pending patent applications. Our
patents, trademarks, and other intellectual property rights may be challenged by others or invalidated through administrative
process or litigation. Moreover, any issued patents may not provide us with a competitive advantage and, as with any
technology, competitors may be able to develop similar or superior technologies to our own, now or in the future. In addition,
due to a recent U.S. Supreme Court case, it has become increasingly difficult to obtain and assert patents relating to
software or business methods, as many such patents have been invalidated for being too abstract to constitute patent-
eligible subject matter. We do not know whether this will affect our ability to obtain new patents on our innovations, or
successfully assert our patents in litigation or pre-litigation campaigns.
Monitoring unauthorized use of the content on our apps and websites, and our other intellectual property and
technology, is difficult and costly. Our efforts to protect our proprietary rights and intellectual property may not have been and
may not be adequate to prevent their misappropriation or misuse. Third parties, including our competitors, could be
infringing, misappropriating, or otherwise violating our intellectual property rights. Third parties from time to time copy
content or other intellectual property or technology from our solutions without authorization and seek to use it for their own
benefit. We generally seek to address such unauthorized copying or use, but we have not always been successful in
stopping all unauthorized use of our content or other intellectual property or technology, and may not be successful in doing
so in the future. Further, we may not have been and may not be able to detect unauthorized use of our technology or
intellectual property, or to take appropriate steps to enforce our intellectual property rights. Any inability to meaningfully
enforce our intellectual property rights could harm our ability to compete and reduce demand for our solutions and services.
Our competitors may also independently develop similar technology. Effective patent, trademark, copyright, and trade secret
protection may not be available to us in every jurisdiction in which our solutions or technology are hosted or available.
Further, legal standards relating to the validity, enforceability and scope of protection of intellectual property rights are
uncertain. The laws in the United States and elsewhere change rapidly, and any future changes could adversely affect us
and our intellectual property. Our failure to meaningfully protect our intellectual property rights could result in competitors
offering solutions that incorporate our most technologically advanced features, which could reduce demand for our solutions.
We may find it necessary or appropriate to initiate claims or litigation to enforce our intellectual property rights, protect
our trade secrets or determine the validity and scope of intellectual property rights claimed by others. In any lawsuit we bring
to enforce our intellectual property rights, a court may refuse to stop the other party from using the technology at issue on
grounds that our intellectual property rights do not cover the use or technology in question. Further, in such proceedings, the
defendant could counterclaim that our intellectual property is invalid or unenforceable and the court may agree, in which
case we could lose valuable intellectual property rights. Litigation is inherently uncertain and any litigation of this nature,
regardless of outcome or merit, could result in substantial costs and diversion of management and technical resources, any
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of which could adversely affect our business and results of operations. If we fail to maintain, protect and enforce our
intellectual property, our business and results of operations may be harmed.
We may be unable to continue the use of our trademarks, trade names, or domain names, or prevent third parties
from acquiring and using trademarks, trade names, and domain names that infringe on, are similar to, or otherwise
decrease the value of our brands, trademarks, or service marks.
The registered or unregistered trademarks or trade names that we own may be challenged, infringed, circumvented,
declared generic, lapsed or determined to be infringing on or dilutive of other marks. We may not be able to protect our
rights in these trademarks and trade names, which we need in order to build name recognition with potential consumers and
partners. In addition, third parties have filed, and may in the future file, for registration of trademarks similar or identical to
our trademarks, which, if obtained, may impede our ability to build brand identity and possibly lead to market confusion. If
they succeed in registering or developing common law rights in such trademarks, and if we are not successful in challenging
such third-party rights, we may not be able to use these trademarks to develop brand recognition of our technologies,
solutions or services. In addition, there could be potential trade name or trademark infringement claims brought by owners of
other registered trademarks or trademarks that incorporate variations of our registered or unregistered trademarks or trade
names. If we are unable to establish or protect our trademarks and trade names, or if we are unable to build name
recognition based on our trademarks and trade names, we may not be able to compete effectively, which could harm our
competitive position, business, financial condition, results of operations, and prospects.
We have registered domain names for our websites that we use in our business. If we lose the ability to use a domain
name, whether due to trademark claims, failure to renew the applicable registration, or any other cause, we may be forced to
market our solutions under a new domain name, which could cause us substantial harm, or to incur significant expense in
order to purchase rights to the domain name in question. In addition, our competitors and others could attempt to capitalize
on our brand recognition by using domain names similar to ours. Domain names similar to ours have been registered in the
United States and elsewhere. We may be unable to prevent third parties from acquiring and using domain names that
infringe on, are similar to, or otherwise decrease the value of our brands, trademarks, or service marks. Protecting and
enforcing our rights in our domain names may require litigation, which could result in substantial costs and diversion of
management’s attention.
ICANN (the Internet Corporation for Assigned Names and Numbers), the international authority over top-level domain
names, has been increasing the number of generic top-level domains (“TLDs”). This may allow companies or individuals to
create new web addresses that appear to the right of the “dot” in a web address, beyond such long-standing TLDs as
“.com,” “.org” and “.gov.” ICANN may also add additional TLDs in the future. As a result, we may be unable to maintain
exclusive rights to all potentially relevant or desirable domain names in the United States, which may harm our business.
Furthermore, attempts may be made by third parties to register our trademarks as new TLDs or as domain names within
new TLDs, and we may be required to enforce our rights against such registration attempts, which could result in significant
expense and the diversion of management’s attention.
If we are unable to protect the confidentiality of our trade secrets, our business and competitive position would be
harmed.
We rely heavily on trade secrets and confidentiality agreements to protect our unpatented know-how, technology, and
other proprietary information, including our technology platform, and to maintain our competitive position. With respect to our
technology platform, we consider trade secrets and know-how to be one of our primary sources of intellectual property.
However, trade secrets and know-how can be difficult to protect. We seek to protect these trade secrets and other
proprietary technology, in part, by entering into non-disclosure and confidentiality agreements with parties who have access
to them, such as our employees, corporate collaborators, outside contractors, consultants, advisors, and other third parties.
We also enter into confidentiality and invention or patent assignment agreements with our employees and consultants. The
confidentiality agreements are designed to protect our proprietary information and, in the case of agreements or clauses
containing invention assignment, to grant us ownership of technologies that are developed through a relationship with
employees or third parties. We cannot guarantee that we have entered into such agreements with each party that may have
or have had access to our trade secrets or proprietary information, including our technology and processes. Despite these
efforts, no assurance can be given that the confidentiality agreements we enter into will be effective in controlling access to
such proprietary information and trade secrets. The confidentiality agreements on which we rely to protect certain
technologies may be breached, may not be adequate to protect our confidential information, trade secrets and proprietary
technologies and may not provide an adequate remedy in the event of unauthorized use or disclosure of our confidential
information, trade secrets, or proprietary technology. Further, these agreements do not prevent our competitors or others
from independently developing the same or similar technologies and processes, which may allow them to provide a service
similar or superior to ours, which could harm our competitive position.
Enforcing a claim that a party illegally disclosed or misappropriated a trade secret is difficult, expensive, and time-
consuming, and the outcome is unpredictable. In addition, some courts inside and outside the United States are less willing
or unwilling to protect trade secrets. If any of our trade secrets were to be lawfully obtained or independently developed by a
competitor or other third party, we would have no right to prevent them from using that technology or information to compete
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with us. If any of our trade secrets were to be disclosed to or independently developed by a competitor or other third party, it
could harm our competitive position, business, financial condition, results of operations, and prospects.
Issued patents covering our offerings could be found invalid or unenforceable if challenged.
The issuance of a patent is not conclusive as to its inventorship, scope, validity, or enforceability. Some of our patents or
patent applications (including licensed patents) have been, are being or may be challenged at a future point in time in
opposition, derivation, reexamination, inter partes review (“IPR”), post-grant review, or interference. Any successful third-
party challenge to our patents in this or any other proceeding could result in the unenforceability or invalidity of such patents,
which may lead to increased competition to our business, which could harm our business. In addition, if the breadth or
strength of protection provided by our patents and patent applications is threatened, regardless of the outcome, it could
dissuade companies from collaborating with us to license, develop or commercialize current or future offering candidates.
We utilize open source software, which may pose particular risks to our proprietary software and solutions.
We use open source software in our solutions and will use open source software in the future. Companies that
incorporate open source software into their solutions have, from time to time, faced claims challenging the use of open
source software and compliance with open source license terms. Some licenses governing the use of open source software
contain requirements that we make available source code for modifications or derivative works we create based upon the
open source software, and that we license such modifications or derivative works under the terms of a particular open
source license or other license granting third parties certain rights of further use. By the terms of certain open source
licenses, we could be required to release the source code of our proprietary software, and to make our proprietary software
available under open source licenses to third parties at no cost, if we combine our proprietary software with open source
software in certain manners. Although we monitor our use of open source software, we cannot assure you that all open
source software is reviewed prior to use in our solutions, that our developers have not incorporated open source software
into our solutions, or that they will not do so in the future. Additionally, the terms of many open source licenses to which we
are subject have not been interpreted by U.S. or foreign courts. There is a risk that open source software licenses could be
construed in a manner that imposes unanticipated conditions or restrictions on our ability to market or provide our solutions.
Companies that incorporate open source software into their products have, in the past, faced claims seeking enforcement of
open source license provisions and claims asserting ownership of open source software incorporated into their product. If an
author or other third party that distributes such open source software were to allege that we had not complied with the
conditions of an open source license, we could incur significant legal costs defending ourselves against such allegations. In
the event such claims were successful, we could be subject to significant damages or be enjoined from the distribution of
our software. In addition, the terms of open source software licenses may require us to provide software that we develop
using such open source software to others on unfavorable license terms. As a result of our current or future use of open
source software, we may face claims or litigation, be required to release our proprietary source code, pay damages for
breach of contract, re-engineer our solutions, discontinue making our solutions available in the event re-engineering cannot
be accomplished on a timely basis or take other remedial action. Any such re-engineering or other remedial efforts could
require significant additional research and development resources, and we may not be able to successfully complete any
such re-engineering or other remedial efforts. Further, in addition to risks related to license requirements, use of certain open
source software can lead to greater risks than use of third-party commercial software, as open source licensors generally do
not provide warranties or controls on the origin of software. Any of these risks could be difficult to eliminate or manage, and,
if not addressed, could have a negative effect on our business, financial condition, and results of operations.
If we fail to comply with our obligations under license or technology agreements with third parties, we may be
required to pay damages and we could lose license rights that are critical to our business.
We license certain intellectual property, including technologies and software from third parties, that is important to our
business, and in the future we may enter into additional agreements that provide us with licenses to valuable intellectual
property or technology. If we fail to comply with any of the obligations under our license agreements, we may be required to
pay damages and the licensor may have the right to terminate the license. Termination by the licensor would cause us to
lose valuable rights, and could prevent us from selling our solutions and services, or adversely impact our ability to
commercialize future solutions and services. Our business would suffer if any current or future licenses terminate, if the
licensors fail to abide by the terms of the license, if the licensors fail to enforce licensed patents against infringing third
parties, if the licensed intellectual property are found to be invalid or unenforceable, or if we are unable to enter into
necessary licenses on acceptable terms. In addition, our rights to certain technologies are licensed to us on a non-exclusive
basis. The owners of these non-exclusively licensed technologies are therefore free to license them to third parties, including
our competitors, on terms that may be superior to those offered to us, which could place us at a competitive disadvantage.
Moreover, our licensors may own or control intellectual property that has not been licensed to us and, as a result, we may be
subject to claims, regardless of their merit, that we are infringing or otherwise violating the licensor’s rights. In addition, the
agreements under which we license intellectual property or technology from third parties are generally complex, and certain
provisions in such agreements may be susceptible to multiple interpretations. The resolution of any contract interpretation
disagreement that may arise could narrow what we believe to be the scope of our rights to the relevant intellectual property
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or technology, or increase what we believe to be our financial or other obligations under the relevant agreement. Any of the
foregoing could harm our competitive position, business, financial condition, results of operations, and prospects.
Risks Related to the Healthcare Industry
We may be subject to state and federal fraud and abuse and other healthcare regulatory laws and regulations. If we
or our commercial partners act in a manner that violates such laws or otherwise engage in misconduct, we may be
subject to civil or criminal penalties as well as exclusion from government healthcare programs.
Although the consumers who use our offerings do so outside of any medication or other health benefits covered under
their health insurance, including any commercial or government healthcare program, we may nonetheless be subject to
healthcare fraud and abuse regulation and enforcement by both the U.S. federal government and the states in which we
conduct our business. These laws impact, among other things, our sales, marketing, support, and education programs and
constrain our business and financial arrangements and relationships with pharmacies, PBMs, pharma manufacturers,
marketing partners, healthcare providers, and consumers, and include, but are not limited to, the following:
•the U.S. federal Anti-Kickback Statute, which prohibits, among other things, persons or entities from knowingly
and willfully soliciting, offering, receiving or paying any remuneration, directly or indirectly, overtly or covertly, in
cash or in kind, to induce or reward either the referral of an individual for, or the purchase, lease, order, or
arranging for or recommending the purchase, lease or order of, any item or service, for which payment may be
made, in whole or in part, under federal healthcare programs such as Medicare and Medicaid. A person or
entity does not need to have actual knowledge of the statute or specific intent to violate it in order to have
committed a violation;
•the U.S. federal physician self-referral law, or the Stark Law, which, subject to limited exceptions, prohibits
physicians from referring Medicare or Medicaid patients to an entity for the provision of certain designated
health services, or DHS, which includes outpatient prescription drugs, if the physician or a member of such
physician’s immediate family has a direct or indirect financial relationship (including an ownership interest or a
compensation arrangement) with the entity, and prohibits the entity from billing Medicare or Medicaid for such
DHS. Unlike the federal Anti-Kickback Statute, the Stark Law is violated if the financial arrangement does not
meet an applicable exception, regardless of any intent by the parties to induce or reward referrals or the
reasons for the financial relationship and the referral;
•the U.S. federal false claims laws, including the civil False Claims Act (which can be enforced through “qui
tam,” or whistleblower actions, by private citizens on behalf of the federal government), which prohibits any
person from, among other things, knowingly presenting, or causing to be presented false or fraudulent claims
for payment of government funds or knowingly making, using or causing to be made or used, a false record or
statement material to an obligation to pay money to the government or knowingly and improperly avoiding,
decreasing or concealing an obligation to pay money to the U.S. federal government. In addition, the
government may assert that a claim including items and services resulting from a violation of the U.S. federal
Anti-Kickback Statute or Stark Law constitutes a false or fraudulent claim for purposes of the civil False Claims
Act;
•HIPAA, which imposes criminal and civil liability for, among other things, knowingly and willfully executing, or
attempting to execute, a scheme to defraud any healthcare benefit program, or knowingly and willfully
falsifying, concealing or covering up a material fact or making any materially false statement, in connection
with the delivery of, or payment for healthcare benefits, items or services by a healthcare benefit program,
which includes both government and privately funded benefits programs. Similar to the U.S. federal Anti-
Kickback Statute, a person or entity does not need to have actual knowledge of the statute or specific intent to
violate it in order to have committed a violation;
•the federal Civil Monetary Penalties Law, which, subject to certain exceptions, prohibits, among other things,
the offer or transfer of remuneration, including waivers of copayments and deductible amounts (or any part
thereof), to a Medicare or state healthcare program beneficiary if the person knows or should know it is likely to
influence the beneficiary’s selection of a particular provider, practitioner or supplier of services reimbursable by
a state or federal healthcare program;
•federal consumer protection and unfair competition laws, which broadly regulate platform activities and
activities that potentially harm consumers; and
•state laws and regulations, including state anti-kickback, self-referral and false claims laws, that may apply to
our business practices, including but not limited to, research, distribution, sales and marketing arrangements
and claims involving healthcare items or services reimbursed by any third-party payor, including private
insurers and self-pay patients.
To enforce compliance with healthcare regulatory laws, certain enforcement bodies have recently increased their
scrutiny of interactions between healthcare companies and referral sources, which has led to a number of investigations,
prosecutions, convictions and settlements in the healthcare industry. Responding to investigations can be time- and
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resource-consuming and can divert management’s attention from the business. Additionally, as a result of these
investigations, entities may also have to agree to additional compliance and reporting requirements as part of a consent
decree, non-prosecution or corporate integrity agreement. Any such investigation or settlements could increase our costs or
otherwise have an adverse effect on our business. Even an unsuccessful challenge or investigation into our practices could
cause adverse publicity and be costly to respond.
The shifting commercial compliance environment and the need to build and maintain robust and expandable systems to
comply with different compliance or reporting requirements in multiple jurisdictions increase the possibility that a healthcare
company may fail to comply fully with one or more of these requirements. Efforts to ensure that our business arrangements
with third parties will comply with applicable healthcare laws and regulations may involve substantial costs. It is possible that
governmental authorities may conclude that our business practices, including, without limitation, our revenue sharing
arrangements with our partners, arrangements with entities that provide us with rebate administrative services, and other
sales and marketing practices, do not comply with applicable fraud and abuse or other healthcare laws and regulations or
guidance.
If our operations are found to be in violation of any of these laws or any other governmental regulations that may apply
to us, we may be subject to significant civil, criminal and administrative penalties, damages, fines, imprisonment, exclusion
from government-funded healthcare programs, such as Medicare and Medicaid, and additional oversight and reporting
requirements if we become subject to a corporate integrity agreement to resolve allegations of non-compliance with these
laws and the curtailment or restructuring of our operations. If any of the pharmacies, PBMs, pharma manufacturers,
marketing partners, or other entities with whom we do business is found not to be in compliance with applicable laws, they
may be subject to the same criminal, civil, or administrative sanctions, including exclusion from government-funded
healthcare programs.
We provide pricing information and discounted prices for all medications approved by the Food and Drug Administration
("FDA"), including products that are regulated under federal and state law as controlled substances. Controlled substances
are subject to more onerous regulatory requirements than other pharmaceutical products and have received increasing legal
scrutiny in recent years, which will likely continue into the future. Regulatory or legal developments that have the effect of
lowering the sales of controlled substances may have a negative impact on our business.
Our telehealth related products and services are subject to various state laws and regulations governing the
provision of telehealth services.
Our ability to provide our telehealth related products and services is primarily regulated at the state level. State laws and
regulations address, among other things, provider licensure requirements, the minimum modality required to provide
telehealth services (i.e., the minimum interaction required between a telehealth provider and patient), the types of healthcare
services that may be provided via telehealth, the types of practitioners that may provide such services, patient consent
requirements, and specific rules applicable to prescribing medications. These state laws and regulations are subject to
changing political, regulatory, and other influences. Some state licensing boards have established rules or interpreted
existing rules in a manner that limits or restricts our ability to conduct or optimize our business.
Our telehealth related products and services grant patients the ability to access our affiliated physician-owned
professional entities' network of clinicians to see a licensed healthcare provider for advice, diagnosis, and treatment of
routine health conditions on a remote basis. Due to the nature of these products and services and the provision of medical
care and treatment by a licensed healthcare professional, we, our affiliated professional entities and any affiliated healthcare
providers are and may in the future be subject to complaints, inquiries, and compliance orders by national and state
licensing boards. Such complaints, inquiries, or compliance orders may result in disciplinary actions taken by these licensing
boards against the licensed healthcare provider who provides services through our telehealth related products and services,
which could include suspension, restriction, or revocation of the healthcare provider’s license, probation, required continuing
education courses, monetary fines, administrative actions. and other conditions. Regardless of outcome, these complaints,
inquiries, or compliance orders could have an adverse impact on our telehealth related products and services and our
platform generally due to defense and settlement costs, diversion of management resources, negative publicity, reputational
harm, and other factors.
Due to the uncertain regulatory environment, certain states may determine that we or our affiliated professional entities
are in violation of their laws and regulations or such laws and regulations may change requiring that we modify the way we
currently conduct business. In the event that we must remedy such violations, we may be required to modify our products
and services in such states in a manner that undermines our products and services or business, we may become subject to
fines or other penalties or, if we determine that the requirements to operate in compliance in such states are overly
burdensome, we may elect to terminate our operations in such states. In each case, our business, financial condition, and
results of operations could be materially adversely affected.
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Our telehealth related products and services and relationships with our affiliated physician-owned professional
entities may implicate laws governing the practice of medicine and fee-splitting.
Our telehealth related products and services (where telehealth services are rendered by healthcare providers employed
by or contracted with our affiliated professional entities, including through staffing providers, such as Wheel) may implicate
certain state laws in the United States that generally prohibit non-physician entities from practicing medicine, exercising
control over physicians or engaging in certain practices such as fee-splitting with physicians. Although we believe that we
have structured our arrangements to ensure that the healthcare professionals maintain exclusive authority regarding the
delivery of medical care and prescription of medications when clinically appropriate, there can be no assurance that these
laws will be interpreted in a manner consistent with our practices or that other laws or regulations will not be enacted in the
future that could have a material and adverse effect on our business, financial condition, and results of operations.
Regulatory authorities, state licensing boards, state attorneys general, and other parties, including our affiliated professional
entities, may assert that, despite the management service agreement and other arrangements through which we operate,
we are engaged in the prohibited corporate practice of medicine, and/or that our arrangements with our affiliated
professional entities constitute unlawful fee-splitting. If a state’s prohibition on the corporate practice of medicine or fee-
splitting law is interpreted in a manner that is inconsistent with our practices, we would be required to restructure or
terminate our relationship with our affiliated professional entities to bring its activities into compliance with such laws. A
determination of non-compliance, or the termination of or failure to successfully restructure these relationships could result in
disciplinary action, penalties, damages, fines, and/or a loss of revenue, any of which could have a material and adverse
effect on our business, financial condition, and results of operations. State corporate practice of medicine doctrines and fee-
splitting prohibitions also often impose penalties on healthcare professionals for aiding the corporate practice of medicine,
which could discourage physicians and other healthcare professionals from participating in our network of providers.
The impact of healthcare reform legislation and other proposed or future changes impacting the healthcare
industry and healthcare spending on us is currently unknown, but may adversely affect our business, financial
condition, and results of operations.
Our revenue is dependent on the healthcare industry and could be affected by changes in healthcare spending and
policy. The healthcare industry is subject to changing political, regulatory and other influences. The ACA, enacted in 2010,
made major changes in how healthcare is delivered and reimbursed, and increased access to health insurance benefits to
the uninsured and underinsured population of the United States. The ACA, among other things, increased the number of
individuals with Medicaid and private insurance coverage, implemented reimbursement policies that tie payment to quality,
facilitated the creation of accountable care organizations that may use capitation and other alternative payment
methodologies, strengthened enforcement of fraud and abuse laws and encouraged the use of information technology.
New and changing laws, regulations, executive orders, and other governmental actions, particularly from the Trump
administration, may also create uncertainty about how laws and regulations will be interpreted and applied. Such changes
can adversely affect our business by increasing our costs, reducing spending by our customers, limiting the Company’s
ability to pursue or offer new offerings, and requiring changes to our business. Regulatory changes and other actions that
materially adversely affect our business may be announced with little or no advance notice and we may not be able to
effectively mitigate all adverse impacts from such measures. Differing interpretations of such legal obligations can expose us
to significant fines, government investigations, litigation, and reputational harm. If we are found to have violated laws,
regulations, or executive orders, it could materially adversely affect our business, reputation, results of operations, and
financial condition.
In addition, recently there has been heightened governmental scrutiny of the manner in which pharma manufacturers
set prices for their marketed products, which has resulted in several U.S. congressional inquiries and proposed and enacted
federal and state legislation designed to, among other things, bring more transparency to medication pricing, reduce the cost
of prescription medications under government payor programs, and review the relationship between pricing and
manufacturer patient programs. For example, the Inflation Reduction Act (the “IRA”) was enacted in 2022. This statute
marks the most significant action by Congress with respect to the pharmaceutical industry since adoption of the ACA in
2010. Among other things, the IRA requires manufacturers of certain drugs to engage in price negotiations with Medicare,
with prices that can be negotiated subject to a cap, imposes rebates under Medicare Part B and Medicare Part D to penalize
price increases that outpace inflation (first became due in 2023), redesigns the Medicare Part D benefit (beginning in 2024),
and replaces the Part D coverage gap discount program with a new discounting program (which began on January 1, 2025).
The IRA permits the HHS to implement many of these provisions through guidance, as opposed to regulation, for the initial
years. CMS published the negotiated prices for the initial ten drugs, which went into effect in 2026, and for the subsequent
15 drugs, which will first be effective in 2027, as well as the next set of 15 drugs that will be subject to price negotiations.
Each year thereafter, more Part B and Part D products will become subject to the HHS price negotiation program. HHS has
issued and is expected to continue to issue guidance implementing the IRA, although the negotiation program is currently
subject to legal challenges. In addition, the IRA delayed the final rule removing safe harbor protection for price reductions
given by pharmaceutical manufacturers to plan sponsors under Part D, either directly or through PBMs, unless the price
reduction is required by law, until 2032. While the impact of the IRA on us and the pharmaceutical industry cannot yet be
fully determined, it is likely to be significant.
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In July 2025, the OBBBA was enacted, which imposes significant reductions in the funding of the Medicaid program and
restrictions for certain groups to access the ACA Marketplace. These changes are expected to decrease the number of
persons enrolled in Medicaid and reduce the services covered by Medicaid, and may result in an increase in the number of
individuals who are unable to access health insurance benefits and medical care, which could adversely affect their ability to
receive prescriptions and certain prescribed medications. The impact of the OBBBA on our business and the pharmaceutical
industry cannot yet be fully determined, but is likely to be significant.
More recently, the current presidential administration has proposed significant tariffs on pharmaceutical manufacturers
that do not adopt pricing policies such as most favored nation pricing, which would tie the price for drugs in the U.S. to the
lowest price in a group of other countries. In response, multiple manufacturers have entered into confidential pricing
agreements with the federal government, and as part of these agreements, have announced their participation in a new
government sponsored direct-to-consumer platform, TrumpRx, which was launched in February 2026 and designed to offer
consumers discounts on their products and some specialty brands. Any potential positive or negative impact on our
business, offerings or results of operations, are unclear at this time but may be significant. On the other hand, the Trump
administration is pursuing traditional regulatory pathways to impose drug pricing policies and published two proposed
regulations in December 2025, referred to as Globe and Guard. If finalized, these regulations would implement mandatory
payment models under which manufacturers of eligible drugs would be required to pay rebates to the federal government on
a portion of the units of their drugs that are reimbursed by Medicare, with the rebate amount based on Most-Favored-Nation
pricing. While the impact of the Globe and Guard proposed regulations, if finalized, cannot yet be determined, it is likely to
be significant. Even regulatory proposals or executive actions that are ultimately deemed unlawful could negatively impact
the U.S. pharmaceutical sector and our business.
Our ability to realize the benefits of opportunities that we elect to pursue, such as initiatives related to TrumpRx, may be
limited, and we may be unable to fully achieve related business goals. At the same time, ongoing changes and shifts in
healthcare policy, or changes in applicable legal standards, may reduce or even eliminate these opportunities. As a result,
any returns on our investment in developing these opportunities are uncertain and the failure to achieve related business
goals may adversely affect our financial condition and results of operations.
Congress has and is likely to continue to scrutinize key participants in the healthcare industry, including PBMs. A
number of bills have been introduced in Congress that would further regulate PBMs and impose additional requirements.
The FTC has issued statements about PBMs and conducted a study of PBMs that resulted in two published reports, which
could motivate further actions by Congress with respect to PBM regulation. Any findings in the report may motivate further
actions by Congress with respect to PBM regulation. In September 2024, the FTC filed an administrative complaint against
the three largest PBMs and their affiliated group purchasing organizations alleging that the PBMs engaged in anti-
competitive and unfair practices that increased costs for insulin medication. As part of a proposed settlement in one of these
actions, the PBM has agreed to fundamental changes in its business practices. It is unclear what the results of the remaining
matters will be, and what impact the announced settlement and the outcome of the remaining matters will have on the PBM
industry and our business, financial condition, and results of operations. See our risk factor titled “We are, and may become
in the future, subject to various legal proceedings and claims that arise in or outside the ordinary course of business, which
may require significant management time and attention, result in significant legal expenses and may result in unfavorable
outcomes, which may have a material adverse effect on our business, operating results and financial condition, and
negatively affect the price of our Class A common stock.”
Individual states in the United States have also increasingly passed legislation and implemented regulations designed
to control medication pricing, including price or patient reimbursement constraints, discounts, restrictions on certain product
access, disclosure, transparency and reporting requirements to regulatory agencies regarding marketing costs and
discounts provided to patients, such as those provided through our prescription transactions offering and subscription
offerings, for prescription medications dispensed by pharmacies, and, in some cases, designed to encourage importation
from other countries and bulk purchasing. Some states have enacted legislation creating so-called prescription drug
affordability boards, and at least one state is using its board to impose price limits on certain drugs in the state. In addition,
the Supreme Court held in December 2020 in Rutledge v. Pharmaceutical Care Management that ERISA, a federal statute,
did not preempt an Arkansas state law that regulates PBM reimbursements to network pharmacies and other standards for
PBMs’ reimbursements to network pharmacies. As a result of this holding, some states have passed, and other states may
pass similar legislation or may otherwise attempt to regulate PBMs, which could have impacts on the healthcare industry.
Further, we may see heightened regulatory scrutiny from state regulators related to our integrated savings programs,
particularly with respect to insurance laws. These regulatory requirements and related scrutiny may impose timing and
expense constraints on us or our industry partners that could adversely affect our partnerships or our operations.
Our offerings also provide consumers access to compounded injectable semaglutide, a glucagon-like peptide-1 receptor
agonist ("GLP-1"). GLP-1s are subject to elevated consumer demand, foreign, federal and state-specific regulatory
limitations, limited manufacturing capacity and potential supply chain disruptions, all of which could affect our ability to
provide continuing access to such GLP-1s. Increasing consumer demand could further increase prices and/or constrain
supply. The evolving regulatory landscape has also impacted our ability to continue offering access to such products. For
example, in the United States, all doses of semaglutide branded under Ozempic and Wegovy became listed as available on
the FDA’s shortage list as of October 30, 2024. On February 21, 2025, the FDA resolved the semaglutide shortage, and on
May 22, 2025, the FDA’s period of enforcement discretion following resolution of the shortage concluded with respect to
503B outsourcing facilities. Resolution of the shortage has constrained and is expected to continue to constrain our ability to
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continue providing access to compounded semaglutide on our platform. The regulatory landscape applicable to GLP-1s
continues to rapidly evolve. If regulatory or market conditions change, or we are unable to meet our customers’ demand for
our offerings, or if they do not otherwise meet customer expectations, our brand, reputation and results of operations could
be adversely affected.
We expect that additional state and federal healthcare reform measures will be adopted in the future, any of which could
impact the amounts that federal and state governments and other third-party payors will pay for healthcare products and
services or require us to restructure our existing arrangements with PBMs and pharma manufacturers, any of which could
adversely affect our business, financial condition, and results of operations.
Risks Related to Our Organizational Structure, including Agreements and Relationships with Significant Stockholders
Our capital structure may adversely affect the trading market for our Class A common stock.
We cannot predict whether our dual class or controlled company structure will result in a lower or more volatile market
price of our Class A common stock or in adverse publicity or other adverse consequences. For example, FTSE Russell
requires new constituents of its indices to have greater than 5% of the company's voting rights in the hands of public
stockholders. In addition, certain index providers previously imposed restrictions on including companies with dual class or
multi-class share structures in certain of their indexes and such restrictions could be reimposed in the future. As a result, our
dual class capital structure makes us ineligible for inclusion in certain indices, and mutual funds, exchange-traded funds and
other investment vehicles that attempt to passively track these indices may not invest in our stock. It is possible that such
policies may depress our valuation compared to those of other similar companies that are included. These policies could
make our Class A common stock less attractive to investors and, as a result, the market price of our Class A common stock
could be adversely affected.
The parties to our stockholders agreement, who hold a significant portion of our Class B common stock, control
the direction of our business and such parties’ ownership of our common stock prevents you and other
stockholders from influencing significant decisions.
As of December 31, 2025, the holders of our Class B common stock, including the parties to our stockholders
agreement, who also hold a significant portion of our Class B common stock, own approximately 95.6% of the combined
voting power of our Class A and Class B common stock, with each share of Class A common stock entitling the holder to one
vote and each share of Class B common stock entitling the holder to 10 votes, until the earlier of, (i) the first date on which
the aggregate number of outstanding shares of our Class B common stock ceases to represent at least 10% of the
aggregate number of our outstanding shares of common stock and (ii) September 25, 2027, on all matters submitted to a
vote of our stockholders. Moreover, the parties to our stockholders agreement, who also hold Class A and Class B common
stock, own approximately 93.8% of the combined voting power of our Class A and Class B common stock as of
December 31, 2025. In addition, we have agreed to nominate to our Board individuals designated by Silver Lake, Francisco
Partners, and Idea Men, LLC in accordance with our stockholders agreement. Silver Lake, Francisco Partners, and Idea
Men, LLC each retain the right to designate directors for so long as they beneficially own at least 5% of the aggregate
number of shares of common stock outstanding. Even when the parties to our stockholders agreement cease to own shares
of our stock representing a majority of the total voting power, for so long as the parties to our stockholders agreement
continue to own a significant percentage of our stock, particularly our Class B common stock, they will still be able to
significantly influence or effectively control the composition of our Board and the approval of actions requiring stockholder
approval through their voting power. Accordingly, for such period of time, the parties to our stockholders agreement will have
significant influence with respect to our management, business plans, and policies. In particular, for so long as the parties to
our stockholders agreement continue to own a significant percentage of our stock, particularly our Class B common stock,
the parties to our stockholders agreement may be able to cause or prevent a change of control of our company or a change
in the composition of our Board, and could preclude any unsolicited acquisition of our company. The concentration of
ownership could deprive investors of an opportunity to receive a premium for their shares of Class A common stock as part
of a sale of our company and ultimately might affect the market price of our Class A common stock.
Further, our amended and restated certificate of incorporation provides that the doctrine of “corporate opportunity” will
not apply with respect to the parties to our stockholders agreement or their affiliates (other than us and our subsidiaries),
and any of their respective principals, members, directors, partners, stockholders, officers, employees or other
representatives (other than any such person who is also our employee or an employee of our subsidiaries), or any director
or stockholder who is not employed by us or our subsidiaries.
Substantial future sales by the parties to our stockholders agreement or other holders of our common stock, or the
perception that such sales may occur, could depress the price of our Class A common stock.
As of December 31, 2025, the parties to our stockholders agreement collectively own approximately 68.3% of our
outstanding shares of common stock. Subject to the restrictions described in the paragraph below, future sales of these
shares are subject to the volume and other restrictions of Rule 144 under the Securities Act for so long as such parties are
deemed to be our affiliates, unless the shares to be sold are registered with the SEC. These stockholders are entitled to
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rights with respect to the registration of their shares. We are unable to predict with certainty whether or when such parties
will sell a substantial number of shares of our Class A common stock. The sale by the parties to our stockholders agreement
of a substantial number of shares, or a perception that such sales could occur, could significantly reduce the market price of
our Class A common stock.
We are, and may become in the future, subject to various legal proceedings and claims that arise in or outside the
ordinary course of business, which may require significant management time and attention, result in significant
legal expenses and may result in unfavorable outcomes, which may have a material adverse effect on our business,
operating results and financial condition, and negatively affect the price of our Class A common stock.
We are, and may in the future become, subject to various legal proceedings and claims that arise in or outside the
ordinary course of business. The results of these legal proceedings cannot be predicted with certainty. Lawsuits and other
administrative or legal proceedings that may arise in the course of our operations can involve substantial costs, including the
costs associated with investigation, litigation, and possible settlement, judgment, penalty or fine, as well as injunctive relief
or other remedies that could adversely impact our operations. In addition, lawsuits and other legal proceedings may be time
consuming to defend or prosecute and may require a commitment of management and personnel resources that will be
diverted from our normal business operations. Our litigation and regulatory risk profiles could change as we continue to offer
new services and expand in business areas, and we may face increased legal and regulatory risks related to our integrated
savings program and evolving relationships with PBMs. For example, our integrated savings program may be subject to
additional regulations under various state insurance laws. Also, our insurance coverage may be insufficient, our assets may
be insufficient to cover any amounts that exceed our insurance coverage, and we may have to pay damage awards or
otherwise may enter into settlement arrangements in connection with such claims. Moreover, we may be unable to continue
to maintain our existing insurance at a reasonable cost, if at all, or to secure additional coverage, which may result in costs
associated with lawsuits and other legal proceedings being uninsured. Any such payments or settlement arrangements in
current or future litigation could have a material adverse effect on our business, operating results, or financial condition.
Even if the plaintiffs’ claims are not successful, current or future litigation could result in substantial costs and significantly
and adversely impact our reputation and divert management’s attention and resources, which could have a material adverse
effect on our business, operating results and financial condition, and negatively affect the price of our Class A common
stock. In addition, such lawsuits may make it more difficult to finance our operations. See Note 13 to our audited
consolidated financial statements included elsewhere in this Annual Report on Form 10-K for additional information.
We are a “controlled company” under the corporate governance rules of The Nasdaq Stock Market and, as a result,
qualify for, and rely on, exemptions from certain corporate governance requirements. You do not have the same
protections afforded to stockholders of companies that are subject to such requirements.
As of December 31, 2025, certain affiliates of Silver Lake, Francisco Partners, and Idea Men, LLC own approximately
93.8% of the combined voting power of our Class A and Class B common stock and are parties, among others, to a
stockholders agreement. As a result, we are a “controlled company” within the meaning of the corporate governance
standards of The Nasdaq Stock Market rules. Under these rules, a listed company of which more than 50% of the voting
power is held by an individual, group, or another company is a “controlled company” and may elect not to comply with
certain corporate governance requirements, including:
•the requirement that a majority of its board of directors consist of independent directors;
•the requirement that its director nominations be made, or recommended to the full board of directors, by its
independent directors or by a nominations committee that is comprised entirely of independent directors and
that it adopt a written charter or board resolution addressing the nominations process; and
•the requirement that it have a compensation committee that is composed entirely of independent directors with
a written charter addressing the committee’s purpose and responsibilities.
We do not intend to rely on all of these exemptions. However, as long as we remain a “controlled company,” we rely on
certain of these exemptions and may elect in the future to take advantage of any of these exemptions. As a result of any
such election, our Board would not have a majority of independent directors, our compensation committee would not consist
entirely of independent directors and our directors would not be nominated or selected by independent directors, as
applicable. Accordingly, investors do not have the same protections afforded to stockholders of companies that are subject
to all of the corporate governance requirements of The Nasdaq Stock Market rules.
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Delaware law and provisions in our amended and restated certificate of incorporation and amended and restated
bylaws could make a merger, tender offer or proxy contest more difficult, limit attempts by our stockholders to
replace or remove our current management and limit the market price of our Class A common stock.
Certain provisions in our amended and restated certificate of incorporation and amended and restated bylaws contain
provisions that may make the acquisition of our company more difficult, including the following:
•amendments to certain provisions of our amended and restated certificate of incorporation or amendments to
our amended and restated bylaws generally require the approval of at least 66 2/3% of the voting power of our
outstanding capital stock;
•our dual class common stock structure, which provides certain affiliates of Silver Lake, Francisco Partners,
Idea Men, LLC, and our Co-Founders, individually or together, with the ability to significantly influence the
outcome of matters requiring stockholder approval, even if they own significantly less than a majority of the
shares of our outstanding Class A common stock and Class B common stock;
•our staggered Board;
•at any time when the holders of our Class B common stock no longer beneficially own, in the aggregate, at
least the majority of the voting power of our outstanding capital stock, our stockholders will only be able to take
action at a meeting of stockholders and will not be able to take action by written consent for any matter;
•our amended and restated certificate of incorporation does not provide for cumulative voting;
•vacancies on our Board are able to be filled only by our Board and not by stockholders, subject to the rights
granted pursuant to the stockholders agreement;
•a special meeting of our stockholders may only be called by the chairperson of our Board, our Chief Executive
Officer or a majority of our Board;
•restrict the forum for certain litigation against us to Delaware or the federal courts, as applicable;
•our amended and restated certificate of incorporation authorizes undesignated preferred stock, the terms of
which may be established and shares of which may be issued without further action by our stockholders; and
•advance notice procedures apply for stockholders (other than the parties to our stockholders agreement) to
nominate candidates for election as directors or to bring matters before an annual meeting of stockholders.
In addition, we have opted out of Section 203 of the Delaware General Corporation Law, but our amended and restated
certificate of incorporation provides that engaging in any of a broad range of business combinations with any “interested
stockholder” (any entity or person who, together with that entity’s or person’s affiliates and associates, owns or within the
previous three years owned, 15% or more of our outstanding voting stock) for a period of three years following the date on
which the stockholder became an “interested stockholder” is prohibited, provided, however, that, under our amended and
restated certificate of incorporation, the parties to our stockholders agreement and any of their respective affiliates are not
deemed to be interested stockholders regardless of the percentage of our outstanding voting stock owned by them, and
accordingly are not subject to such restrictions.
These provisions, alone or together, could discourage, delay, or prevent a transaction involving a change in control of
our company. These provisions could also discourage proxy contests and make it more difficult for stockholders to elect
directors of their choosing and to cause us to take other corporate actions they desire, any of which, under certain
circumstances, could limit the opportunity for our stockholders to receive a premium for their shares of our Class A common
stock, and could also affect the price that some investors are willing to pay for our Class A common stock.
Our amended and restated certificate of incorporation provides that the doctrine of “corporate opportunity” does
not apply with respect to certain parties to our stockholders agreement and any director or stockholder who is not
employed by us or our subsidiaries.
The doctrine of corporate opportunity generally provides that a corporate fiduciary may not develop an opportunity using
corporate resources, acquire an interest adverse to that of the corporation or acquire property that is reasonably incident to
the present or prospective business of the corporation or in which the corporation has a present or expectancy interest,
unless that opportunity is first presented to the corporation and the corporation chooses not to pursue that opportunity. The
doctrine of corporate opportunity is intended to preclude officers or directors or other fiduciaries from personally benefiting
from opportunities that belong to the corporation. Our amended and restated certificate of incorporation, provides that the
doctrine of “corporate opportunity” does not apply with respect to the parties to our stockholders agreement or their affiliates
(other than us and our subsidiaries), and any of their respective principals, members, directors, partners, stockholders,
officers, employees, or other representatives (other than any such person who is also our employee or an employee of our
subsidiaries), or any director or stockholder who is not employed by us or our subsidiaries. SLP Geology Aggregator, L.P.,
Francisco Partners IV, L.P., Francisco Partners IV-A, L.P. and Idea Men, LLC or their affiliates and any director or
stockholder who is not employed by us or our subsidiaries, therefore, have no duty to communicate or present corporate
opportunities to us, and have the right to either hold any corporate opportunity for their (and their affiliates’) own account and
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benefit or to recommend, assign or otherwise transfer such corporate opportunity to persons other than us, including to any
director or stockholder who is not employed by us or our subsidiaries. As a result, certain of our stockholders, directors, and
their respective affiliates are not prohibited from operating or investing in competing businesses. We, therefore, may find
ourselves in competition with certain of our stockholders, directors, or their respective affiliates, and we may not have
knowledge of, or be able to pursue, transactions that could potentially be beneficial to us. Accordingly, we may lose a
corporate opportunity or suffer competitive harm, which could negatively impact our business, operating results, and
financial condition.
Our amended and restated certificate of incorporation provides that the Court of Chancery of the State of Delaware
is the sole and exclusive forum for certain stockholder litigation matters and the federal district courts of the United
States is the exclusive forum for the resolution of any complaint asserting a cause of action arising under the
Securities Act, which could limit our stockholders’ ability to obtain a favorable judicial forum for disputes with us
or our directors, officers, employees, or stockholders.
Our amended and restated certificate of incorporation provides that, unless we otherwise consent in writing, (A) (i) any
derivative action or proceeding brought on behalf of the Company, (ii) any action asserting a claim of breach of a fiduciary
duty owed by any current or former director, officer, other employee, or stockholder of the Company to the Company or the
Company’s stockholders, (iii) any action asserting a claim arising pursuant to any provision of the Delaware General
Corporation Law, our amended and restated certificate of incorporation or our amended and restated bylaws (as either may
be amended or restated) or as to which the Delaware General Corporation Law confers exclusive jurisdiction on the Court of
Chancery of the State of Delaware or (iv) any action asserting a claim governed by the internal affairs doctrine of the law of
the State of Delaware shall, to the fullest extent permitted by law, be exclusively brought in the Court of Chancery of the
State of Delaware or, if such court does not have subject matter jurisdiction thereof, the federal district court of the State of
Delaware; and (B) the federal district courts of the United States shall be the exclusive forum for the resolution of any
complaint asserting a cause of action arising under the Securities Act. Notwithstanding the foregoing, the exclusive forum
provision shall not apply to claims seeking to enforce any liability or duty created by the Exchange Act. The choice of forum
provision may limit a stockholder’s ability to bring a claim in a judicial forum that it finds favorable for disputes with us or our
directors, officers or other employees, which may discourage such lawsuits against us and our directors, officers, and other
employees, although our stockholders will not be deemed to have waived our compliance with federal securities laws and
the rules and regulations thereunder. Alternatively, if a court were to find the choice of forum provision contained in our
amended and restated certificate of incorporation to be inapplicable or unenforceable in an action, we may incur additional
costs associated with resolving such action in other jurisdictions, which could harm our business, results of operations, and
financial condition. Any person or entity purchasing or otherwise acquiring or holding any interest in shares of our capital
stock shall be deemed to have notice of and consented to the forum provisions in our amended and restated certificate of
incorporation.
We do not intend to pay dividends for the foreseeable future.
We currently intend to retain any future earnings to finance the operation and expansion of our business and we do not
expect to declare or pay any dividends in the foreseeable future. Moreover, the terms of our existing debt agreements
restrict our ability to pay dividends, and any additional debt we may incur in the future may include similar restrictions. In
addition, Delaware law may impose requirements that may restrict our ability to pay dividends to holders of our common
stock. As a result, stockholders must rely on sales of their Class A common stock after price appreciation as the only way to
realize any future gains on their investment.
We are a holding company and depend on our subsidiaries for cash to fund operations and expenses, including
future dividend payments, if any.
We are a holding company that does not conduct any business operations of our own. As a result, we are largely
dependent upon cash distributions and other transfers from our subsidiaries to meet our obligations and to make future
dividend payments, if any. We do not currently expect to declare or pay dividends on our common stock for the foreseeable
future; however, the agreements governing the indebtedness of our subsidiaries impose restrictions on our subsidiaries’
ability to pay dividends or other distributions to us. The deterioration of the earnings from, or other available assets of, our
subsidiaries for any reason could impair their ability to make distributions to us.
General Risk Factors
We may be unable to accurately forecast revenue and appropriately plan our expenses in the future.
We base our current and future expense levels on our operating forecasts and estimates of future income. Income and
results of operations are difficult to forecast because they generally depend on the number and timing of our consumers
using our platform, signing up for a subscription or using the services provided by our telehealth platform, as well as pharma
manufacturers' spending patterns, which are uncertain. Additionally, our business is affected by general economic and
business conditions around the world. A softening in income, whether caused by changes in consumer preferences, the
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closure of retail pharmacy locations or a weakening in global economies or otherwise, may result in decreased revenue
levels, and we may be unable to adjust our spending in a timely manner to compensate for any unexpected shortfall in
income. This inability could result in lower net income or greater net loss in a given quarter than expected.
We may experience fluctuations in our tax obligations and effective income tax rate, which could materially and
adversely affect our results of operations.
We are subject to U.S. federal and state income taxes. Tax laws, regulations, and administrative practices in various
jurisdictions may be subject to significant change, with or without advance notice, due to economic, political, and other
conditions, and significant judgment is required in evaluating and estimating our provision and accruals for these taxes.
There are many transactions that occur during the ordinary course of business for which the ultimate tax determination is
uncertain. Our effective income tax rates could be affected by numerous factors, such as changes in tax, accounting, and
other laws, regulations, administrative practices, principles and interpretations, the mix and level of earnings in a given
taxing jurisdiction or our ownership or capital structures. For example, the IRA, enacted in August 2022, imposes a minimum
tax on certain corporations with book income of at least $1 billion (subject to certain adjustments) and an excise tax on
certain stock buybacks and similar corporate actions.
We may need additional capital in the future, which may not be available to us on favorable terms, or at all, and may
dilute your ownership of our Class A common stock.
We intend to continue to make investments to support our business growth and may require additional capital to fund
and support our business, to respond to competitive challenges or take advantage of strategic opportunities. Accordingly, we
may require additional capital from equity or debt financing in the future and may not be able to secure timely additional
financing on favorable terms, or at all. The terms of any additional financing may place limits on our financial and operating
flexibility, including our ability to issue or repurchase equity, develop new or enhanced existing offerings, complete
acquisitions or otherwise take advantage of business opportunities. If we raise additional funds or finance acquisitions
through further issuances of equity, convertible debt securities or other securities convertible into equity, you and our other
stockholders could suffer significant dilution in your percentage ownership of our company, and any new securities we issue
could have rights, preferences and privileges senior to those of holders of our Class A common stock. If we raise additional
funds through debt financing, such financing could impose restrictive covenants relating to our capital-raising activities and
other financial and operational matters, which may make it more difficult for us to obtain additional capital or to pursue
business opportunities, including potential acquisitions. If we are unable to obtain adequate financing or financing on terms
satisfactory to us, if and when we require it, including as a result of the disruption to the capital and debt markets caused by
COVID-19 or a pandemic of a similar infectious disease, our ability to grow or support our business and to respond to
business challenges could be significantly limited.
Changes in U.S. patent law could diminish the value of patents in general, thereby impairing our ability to protect
our platform or features of our platform and offerings.
There are a number of changes to the patent laws that may have a significant impact on our ability to protect our
technology and enforce our intellectual property rights. For example, the Leahy-Smith America Invents Act (the “AIA”),
enacted in September 2011, resulted in significant changes in patent legislation. An important change introduced by the AIA
is that, as of March 16, 2013, the United States transitioned from a “first-to-invent” to a “first-to-file” system for deciding
which party should be granted a patent when two or more patent applications are filed by different parties claiming the same
invention. Under a “first-to-file” system, assuming the other requirements for patentability are met, the first inventor to file a
patent application generally will be entitled to a patent on the invention regardless of whether another inventor had made the
invention earlier. A third party that files a patent application in the U.S. Patent and Trademark Office (“USPTO”) after that
date but before us could therefore be awarded a patent covering an invention of ours even if we made the invention before it
was made by the third party. Circumstances could prevent us from promptly filing patent applications on our inventions. The
AIA also includes a number of significant changes that affect the way patent applications will be prosecuted and also may
affect patent litigation. These include allowing third party submission of prior art to the USPTO during patent prosecution and
additional procedures to attack the validity of a patent by USPTO administered post-grant proceedings, including post-grant
review, IPR, and derivation proceedings.
There are also a number of changes to the patent laws being considered that, if enacted, may have a significant impact
on our ability to protect our technology and enforce our intellectual property rights. For example, the Senate Judiciary
Committee’s Subcommittee on Intellectual Property in 2025 held hearings on modifying the test for patent eligibility under
Section 101 of the Patent Act to limit the ability to challenge claims for being abstract. Such changes could initially result in
an increased value for issued patents, but depending on how the legislation is enacted, may adversely impact other issued
patents which properly satisfied the patent eligibility test as of the time of examination, but might fail the new test depending
on what is enacted. Alternatively, the USPTO could decide to strengthen its examination under Section 101, leading to fewer
issuing patents or patents issuing with more limited scope. Similarly, several years ago, Congress considered expanding the
test for patent definiteness under Section 112(f) of the Patent Act in a way that could result in a diminished value for issued
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patents. While proposed changes to that law were not enacted, Congress could consider reintroducing these proposed
changes in connection with its current exploration into amending the Section 101 law.
There also have been legislative discussions regarding the changing of rules relating to post-grant review of patents
through IPR or covered business method (“CBM”) review. For example, current case law holds that the Patent Trial and
Appeal Board (“PTAB”) has the sole authority to determine whether to institute an IPR or CBM, and such decision is
unreviewable on appeal. Efforts to amend the law to allow appellate review of PTAB institution decisions could result in an
increase of institution as a result of such appellate review, and a corresponding increase in invalidation through these
processes. Because of a lower evidentiary standard in PTAB proceedings compared to the evidentiary standard in U.S.
federal courts necessary to invalidate a patent claim, a third party could potentially provide evidence in a PTAB proceeding
sufficient for the PTAB to hold a claim invalid even though the same evidence would be insufficient to invalidate the claim if
first presented in a district court action. Accordingly, a third party may attempt to use the PTAB procedures to invalidate our
patent claims that would not have been invalidated if first challenged by the third party as a defendant in a district court
action, and legislative attempts to make it easier to appeal successful patent-holder results could diminish the value of
patents. Further, the Trump Administration has been issuing rules to try to make it more difficult to challenge patents through
the IPR process at the PTAB. While this would improve our rights as a patent holder, it would make it more difficult to
challenge patents of others if we were to decide to do so.
In addition, the patent position of companies engaged in the development and commercialization of software and
internet e-commerce is particularly uncertain. Various courts, including the Supreme Court have rendered decisions that
affect the scope of patentability of certain inventions or discoveries relating to certain software and business method patents.
These decisions state, among other things, that a patent claim that recites an abstract idea, natural phenomenon or law of
nature is not itself patentable. Precisely what constitutes a law of nature or abstract idea is uncertain, and it is possible that
certain aspects of our software or business methods would be considered abstract ideas. Accordingly, the evolving case law
in the United States may adversely affect our ability to obtain patents and may facilitate third-party challenges to any owned
or licensed patents. The laws of some foreign countries do not protect intellectual property rights to the same extent as the
laws of the United States, and we may encounter difficulties in protecting and defending such rights in foreign jurisdictions.
The legal systems of many other countries do not favor the enforcement of patents and other intellectual property protection,
particularly those relating to software, which could make it difficult for us to stop the infringement of our patents in such
countries. Proceedings to enforce our patent rights in foreign jurisdictions could result in substantial cost and divert our
efforts and attention from other aspects of our business.
We may not be able to enforce our intellectual property rights throughout the world.
We may also be required to protect our proprietary technology and content in an increasing number of jurisdictions, a
process that is expensive and may not be successful, or which we may not pursue in every location. Filing, prosecuting,
maintaining, defending, and enforcing intellectual property rights on our solutions, services, and technologies in all countries
throughout the world would be prohibitively expensive, and our intellectual property rights in some countries outside the
United States can be less extensive than those in the United States. We do not own and have not registered or applied for
intellectual property outside the United States. Competitors may use our technologies in jurisdictions where we have not
obtained protection to develop their own solutions and services and, further, may export otherwise violating solutions and
services to territories where we have protection but enforcement is not as strong as that in the United States. These
solutions and services may compete with our solutions and services, and our intellectual property rights may not be effective
or sufficient to prevent them from competing. In addition, the laws of some foreign countries do not protect proprietary rights
to the same extent as the laws of the United States, and many companies have encountered significant challenges in
establishing and enforcing their proprietary rights outside of the United States. These challenges can be caused by the
absence or inconsistency of the application of rules and methods for the establishment and enforcement of intellectual
property rights outside of the United States. For instance, there is no uniform worldwide policy regarding patentable subject
matter or the scope of claims allowable for business methods. As such, we do not know the degree of future protection that
we will have on our technologies, products and services.
In addition, the legal systems of some countries, particularly developing countries, do not favor the enforcement of
intellectual property protection, especially those relating to healthcare. This could make it difficult for us to stop the
misappropriation or other violation of our other intellectual property rights. Accordingly, we may choose not to seek
protection in certain countries, and we will not have the benefit of protection in such countries. Proceedings to enforce our
intellectual property rights in foreign jurisdictions could result in substantial costs and divert our efforts and attention from
other aspects of our business. Accordingly, our efforts to protect our intellectual property rights in such countries may be
inadequate. In addition, changes in the law and legal decisions by courts in the United States and foreign countries may
affect our ability to obtain adequate protection for our solutions, services, and other technologies and the enforcement of
intellectual property. Any of the foregoing could harm our competitive position, business, financial condition, results of
operations, and prospects.
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We may be subject to claims that our employees, consultants, or advisors have wrongfully used or disclosed
alleged trade secrets of their current or former employers or claims asserting ownership of what we regard as our
own intellectual property.
Many of our employees, consultants, and advisors are currently or were previously employed at other companies in our
field, including our competitors or potential competitors. Although we try to ensure that our employees, consultants, and
advisors do not use the proprietary information or know-how of others in their work for us, we may be subject to claims that
we or these individuals have used or disclosed intellectual property, including trade secrets or other proprietary information,
of any such individual’s current or former employer. Litigation may be necessary to defend against these claims. If we fail in
defending any such claims, in addition to paying monetary damages, we may lose valuable intellectual property rights or
personnel. Even if we are successful in defending against such claims, litigation could result in substantial costs and be a
distraction to management.
In addition, while it is our policy to require our employees and contractors who may be involved in the conception or
development of intellectual property to execute agreements assigning such intellectual property to us, we may be
unsuccessful in executing such an agreement with each party who, in fact, conceives or develops intellectual property that
we regard as our own. The assignment of intellectual property rights may not be self-executing, or the assignment
agreements may be breached, and we may be forced to bring claims against third parties, or defend claims that they may
bring against us, to determine the ownership of what we regard as our intellectual property. Any of the foregoing could harm
our competitive position, business, financial condition, results of operations, and prospects.
If we cannot license rights to use technologies on reasonable terms, we may not be able to commercialize new
solutions or services in the future.
In the future, we may identify additional third-party intellectual property we may need to license in order to engage in our
business, including to develop or commercialize new solutions or services. However, such licenses may not be available on
acceptable terms or at all. The licensing or acquisition of third-party intellectual property rights is a competitive area, and
several more established companies may pursue strategies to license or acquire third-party intellectual property rights that
we may consider attractive or necessary. These established companies may have a competitive advantage over us due to
their size, capital resources and greater development or commercialization capabilities. In addition, companies that perceive
us to be a competitor may be unwilling to assign or license rights to us. Even if such licenses are available, we may be
required to pay the licensor substantial royalties based on sales of our solutions and services. Such royalties are a
component of the cost of our solutions or services and may affect the margins on our solutions and services. In addition,
such licenses may be non-exclusive, which could give our competitors access to the same intellectual property licensed to
us. If we are unable to enter into the necessary licenses on acceptable terms or at all, if any necessary licenses are
subsequently terminated, if our licensors fail to abide by the terms of the licenses, if our licensors fail to prevent infringement
by third parties, or if the licensed intellectual property rights are found to be invalid or unenforceable, our business, financial
condition, results of operations and prospects could be affected. If licenses to third-party intellectual property rights are or
become required for us to engage in our business, the rights may be non-exclusive, which could give our competitors
access to the same technology or intellectual property rights licensed to us. Moreover, we could encounter delays and other
obstacles in our attempt to develop alternatives. Defense of any lawsuit or failure to obtain any of these licenses on
favorable terms could prevent us from commercializing solutions and services, which could harm our competitive position,
business, financial condition, results of operations, and prospects.
Our stock price may be volatile or may decline regardless of our operating performance, resulting in substantial
losses for investors.
The market price of our Class A common stock may fluctuate significantly in response to numerous factors, many of
which are beyond our control, including:
•actual or anticipated fluctuations in our financial conditions and results of operations;
•the financial projections we may provide to the public, any changes in these projections or our failure to meet
these projections;
•failure of securities analysts to initiate or maintain coverage of our company, changes in financial estimates or
ratings by any securities analysts who follow our company or our failure to meet these estimates or the
expectations of investors;
•announcements by us or our competitors of significant technical innovations, acquisitions, strategic
partnerships, joint ventures, results of operations or capital commitments;
•changes in stock market valuations and operating performance of other healthcare and technology companies
generally, or those in our industry in particular;
•price and volume fluctuations in the overall stock market, including as a result of trends in the economy as a
whole;
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•changes in our Board or management;
•sales of large blocks of our Class A common stock, including sales by certain affiliates of Silver Lake,
Francisco Partners, Idea Men, LLC, our Co-Founders, or our executive officers and directors;
•lawsuits threatened or filed against us;
•anticipated or actual changes in laws, regulations or government policies applicable to our business;
•changes in our capital structure, such as future issuances of debt or equity securities;
•short sales, hedging, and other derivative transactions involving our capital stock;
•general economic conditions in the United States;
•other events or factors, including those resulting from war, pandemics (such as COVID-19), incidents of
terrorism or responses to these events; and
•the other factors described in this Part I, Item 1A, “Risk Factors.”
The stock market has recently experienced extreme price and volume fluctuations. The market prices of securities of
companies have experienced fluctuations that often have been unrelated or disproportionate to their results of operations.
Market fluctuations could result in extreme volatility in the price of shares of our Class A common stock, which could cause a
decline in the value of your investment. Price volatility may be greater if the public float and trading volume of shares of our
Class A common stock is low. Furthermore, in the past, stockholders have sometimes instituted securities class action
litigation against companies following periods of volatility in the market price of their securities. Any similar litigation against
us could result in substantial costs, divert management’s attention and resources, and harm our business, financial
condition, and results of operations.
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Item 1B. Unresolved Staff Comments.
Not applicable.
Item 1C. Cybersecurity.
Institute of Standards and Technology Cybersecurity Framework. These programs are integrated into, and form a part of, our
overall risk management program, and share similar methodologies, reporting channels, and governance processes to those
that apply across the broader risk management framework.
Key elements of our Cybersecurity and Privacy Programs include, but are not limited to the following:
•Teams responsible for managing security and privacy controls, risk assessments, and responding to
cybersecurity incidents;
•Security and privacy awareness training of our employees;
•Privacy and security risk assessments designed to identify material privacy and/or cybersecurity risks to our
systems, processes, and assets;
•The use of external service providers to assist with privacy and security controls, including vulnerability
management;
•An incident response plan with trained personnel and personnel that are trained to execute the plan; and,
•A third-party risk management process for service providers and vendors.
We are subject to an evolving threat landscape that could pose various risks to our business, and such risks are
regularly evaluated and managed via our Cybersecurity and Privacy Programs by internal and external experts. We have not
information regarding risks related to cybersecurity matters, please see Part I, Item 1A, “Risk Factors – We depend on our
information technology systems, and those of our third-party vendors, contractors, and consultants, and any failure or
significant disruptions of these systems, security breaches or loss of data could materially adversely affect our business,
financial condition and results of operations.”
Cybersecurity Governance
implementation of our Cybersecurity and Privacy Programs, except to the extent direct oversight by the Board is required by
the FTC Order.
performance of our Cybersecurity and Privacy Programs, any material updates thereto and a summary of any cybersecurity
and/or privacy events or incidents that have occurred, in each case, since the most recent update provided to the Audit and
Risk Committee. The Audit and Risk Committee reports to the full Board regarding its activities, including those related to
cybersecurity and privacy. In addition, at least once every twelve months and promptly after the occurrence of certain
specified cybersecurity/data privacy incidents, the Board and our Chief Executive Officer and President receive the written
Cybersecurity and Privacy Program materials, which include the results of the most recent cybersecurity and privacy risk
management also leads the Board through a comprehensive review of the Reporting Materials, including, among other
things, a review of the identified material cybersecurity and privacy risk exposures and the safeguards implemented to
control such risk exposures.
responsible for our overall Cybersecurity and Privacy Programs. Our Security Team also collaborates with other employees
professionals responsible for assessing and managing cybersecurity risks, led by the Senior Director of Information Security
& Compliance. The qualifications of our Security Team include the following industry-recognized certifications: ISC2 Certified
Information Systems Security Professional (CISSP), Certified Ethical Hacker (C|EH), Certified Incident Handler (GCIH),
Certified Intrusion Analyst (GCIA), GSEC, CompTIA Security+, A+ Network+, CISM, CCSK, MCSA, MCSE, MCP, MCT, and
Cisco Certified Network Associate (CCNA). The Senior Director of Information Security & Compliance reports to our Chief
Technology Officer, who has over 20 years of experience in information technology. The Senior Director of Information
Security & Compliance brings over 14 years of experience in risk management, cybersecurity and compliance. The Security
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Team’s experience in information security and cybersecurity spans across various industries, including healthcare,
technology, and critical infrastructure.
Under the Cybersecurity and Privacy Programs, our Security Team takes steps to stay informed, monitor, prevent,
detect, mitigate, and remediate cybersecurity risks and incidents via various means, including monitoring threat intelligence
from various sources, internal and external vulnerability management, and alerts and reports produced by security tools.
Reporting of such risks is provided to the Board and the Audit and Risk Committee, as applicable.
Item 2. Properties.
Our corporate headquarters is located in Santa Monica, California, where we lease approximately 74,000 square feet
of space under a lease expiring in 2031. We also maintain smaller satellite offices across the United States. We believe that
these facilities are sufficient for our current needs and that additional facilities will be available to accommodate our business
should they be needed.
Item 3. Legal Proceedings.
The information required under this Item 3 is set forth in Note 13 within “Notes to Consolidated Financial Statements”
included in Part IV, Item 15 of this report and is incorporated herein by this reference.
Item 4. Mine Safety Disclosures.
Not applicable.
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PART II
Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity
Securities.
Market Information
On September 23, 2020, our Class A common stock began trading on the Nasdaq Global Select Market under the
symbol “GDRX.” Prior to that time, there was no public market for our common stock. There is no established public trading
market for our Class B common stock.
Holders
As of February 17, 2026, there were 4 holders of record of our Class A common stock and 7 holders of record of our
Class B common stock.
Dividend Policy
We are a holding company that does not conduct any business operations of our own. We will only be able to pay
dividends from our available cash on hand and cash distributions and other transfers received from our subsidiaries,
including GoodRx, Inc. and GoodRx Intermediate Holdings, LLC, whose ability to make any payments to us will depend
upon many factors, including their operating results and cash flows. Additionally, our existing debt arrangements contain
covenants restricting payments of dividends by our subsidiaries, including GoodRx, Inc., unless certain conditions are met.
We have paid cash dividends on our capital stock in the past but cannot guarantee that we will continue to do so in the
future. Any determination to pay dividends in the future will be at the discretion of our Board and will depend upon results of
operations, financial condition, capital requirements, business prospects, restrictions imposed by applicable law and other
factors our Board deems relevant.
Recent Sales of Unregistered Securities; Purchases of Equity Securities by the Issuer or Affiliated Purchaser
We did not sell any equity securities during the year ended December 31, 2025 that were not registered under the
Securities Act.
The following table presents information with respect to our repurchases of Class A common stock during the three
months ended December 31, 2025.
Period | Total Number of Shares Repurchased (1) | Average Price Paid per Share (2) | Total Number of Shares Repurchased as Part of Publicly Announced Program (1) | Approximate Dollar Value of Shares that May Yet Be Repurchased Under the Program (in thousands) | ||||
October 1 - 31 | 1,930,247 | $4.44 | 1,930,247 | $72,859 | ||||
November 1 - 30 | — | $— | — | $72,859 | ||||
December 1 - 31 | — | $— | — | $72,859 | ||||
Total | 1,930,247 | 1,930,247 |
_____________________________________________________
(1)The repurchases are being executed from time to time, subject to general business and market conditions and
other investment opportunities, through open market purchases or privately negotiated transactions, which may
include repurchases through a trading plan intended to satisfy the affirmative defense conditions of Rule
10b5-1(c)(1) under the Exchange Act. See Note 14 in the notes to our audited consolidated financial statements
included elsewhere in this Annual Report on Form 10-K for additional information related to our current $450.0
million stock repurchase program with no expiration date, which was publicly announced on February 29, 2024.
(2)Average price paid per share includes direct costs and estimated excise taxes associated with the repurchases.
Performance Graph
The following performance graph and related information shall not be deemed “soliciting material” or to be “filed” with
the SEC, nor shall such information be incorporated by reference into any future filing under the Securities Act or the
Exchange Act, whether made before or after the date hereof and irrespective of any general incorporation language in any
such filing, or otherwise subject to the liabilities under the Securities Act or Exchange Act, except to the extent that we
specifically incorporate it by reference into such filing.
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The following graph depicts the total five-year cumulative stockholder return on our Class A common stock from
December 31, 2020 through December 31, 2025, relative to the performance of the Nasdaq Composite Index and the two
industries we intersect, namely, the Dow Jones Internet Services Index and S&P 500 Healthcare Index. The graph assumes
an initial investment of $100 at the close of trading on December 31, 2020 and that all dividends paid by companies included
in these indices have been reinvested. The performance shown in the graph below is not intended to forecast or be
indicative of future stock price performance.
Use of Proceeds
On September 25, 2020, we completed our IPO. All shares sold were registered pursuant to a registration statement on
Form S-1 (File No. 333-248465), as amended (the “Registration Statement”), declared effective by the SEC on September
22, 2020.
There have been no material changes in the expected use of the net proceeds from our IPO as described in our
Registration Statement. As of December 31, 2025, we estimated we had used approximately $867.4 million of the net
proceeds from our IPO: (i) $197.9 million for the acquisition of businesses that complement our business; (ii) $435.6 million
for the repurchases of our Class A common stock; (iii) $160.0 million for the repayment of our outstanding debt obligations;
and (iv) $73.9 million for working capital and other general corporate purposes. As of December 31, 2025, we had $19.5
million estimated remaining net proceeds from our IPO which have been invested in investment grade, interest-bearing
instruments.
Item 6. [Reserved.]
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Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations.
You should read the following discussion and analysis of our financial condition and results of operations together with
our audited consolidated financial statements and related notes included elsewhere in this Annual Report on Form 10-K.
This discussion contains forward-looking statements based upon current plans, expectations and beliefs involving risks and
uncertainties. Our actual results may differ materially from those anticipated in these forward-looking statements as a result
of various factors, including those set forth under Part I, Item 1A, “Risk Factors” and in other parts of this Annual Report on
Form 10-K. A discussion of the year ended December 31, 2024 compared to the year ended December 31, 2023 and other
information related to the year ended December 31, 2023 has been reported previously in our Annual Report on Form 10-K
for the year ended December 31, 2024 filed with the SEC on February 27, 2025, under the heading “Management’s
Discussion and Analysis of Financial Condition and Results of Operations.”
Overview
Our mission is to help Americans save time and money when filling their medications. To achieve this, we are building
the leading consumer-focused digital healthcare platform in the United States. For example, during 2025, we announced the
launch of our first condition-specific subscription program for erectile dysfunction and continued to expand to other
conditions including hair loss and weight loss. Certain of these condition-specific subscription programs offer consumers a
single solution for comprehensive care by bundling the clinician visit, prescription (if deemed medically appropriate by the
treating healthcare provider), and related delivery for a single total subscription price. During 2025, we also continued to
grow our consumer direct pricing and announced a collaboration with a pharmaceutical manufacturer to offer eligible
patients nationwide two of the most in-demand GLP-1 medications at a significantly lower cash price through our platform.
With respect to the healthcare landscape, change has become a constant with positive and negative impacts on our
business. For example, in July 2025, Congress passed a budget bill that cuts federal funding for Medicaid among other
health insurance programs, as well as tightens eligibility requirements and increases the frequency of Medicaid coverage
determinations. Further, copays on prescription medication have continued to trend upward in recent years and we believe
as insurance providers and government programs continue to shift the cost burden more to consumers, including through
changes to ACA marketplace subsidies, consumers are now more than ever searching for sustainable and affordable
healthcare solutions which we believe strengthens our value proposition. Separately, certain major drug producers and
manufacturers have negotiated or are in negotiations with the current Presidential administration to receive relief from the
potential imposition of a 100% tariff on any branded or patented pharmaceutical product produced outside of the United
States. As a result of these negotiations, certain manufacturers have announced their participation in a new government
sponsored direct-to-consumer platform called “TrumpRx.gov” ("TrumpRx"), which was launched in February 2026 and is
designed to offer consumers discounts on their products and some specialty brands. GoodRx is a key integration partner for
pharma manufacturers offering discounted cash prices on TrumpRx at launch. Any potential impact on our business,
offerings, or results of operations are unclear at this time but may be significant. With the introduction of these federal
initiatives, including the renewed focus on Most-Favored-Nation pricing, the market is shifting decisively toward greater
transparency and direct-to-consumer access. For us, this evolution is both an opportunity and a clear validation of our
mission.
Conversely, we have seen rapid changes in the U.S. retail pharmacy landscape as well, with announcements of store
closures and reduction of footprint from various retail pharmacies, including Rite Aid and Walgreens. In early May 2025, Rite
Aid announced its plan to pursue a sale of substantially all of its assets through a voluntary bankruptcy process.
Consequently, we saw several PBMs remove Rite Aid from their networks, causing immediate cessation in the associated
claims volume, as well as rapid store closures, which altogether adversely impacted our ability to recapture these claims in
the near term. As an extension of the changing retail pharmacy landscape, we have seen and continue to expect heightened
renegotiations between pharmacies and PBMs, including changes in retailer reimbursement models, as a result of the
pharmacies' increased focus on rationalizing their spending. Furthermore, in 2025, we saw a material volume reduction in
one of our integrated savings programs, which integrate our competitive discounts and pricing in a seamless experience at
the pharmacy counter for eligible plan members served by certain PBM partners. Integrated savings programs are operated
through PBMs who decide how to implement and manage these programs. These external factors have adversely impacted
our prescription transactions revenue, financial results, and Monthly Active Consumers that we expect will continue in the
near term with the combined total impact to prescription transactions revenue estimated to be $35.0 million to $40.0 million
in 2025.
While our prescription transactions offering remains foundational, given the evolving dynamics of prescription access
and pharmacy economics, including the growing relevance of self-pay and direct-to-consumer distribution models, we are
continuing to position our pharma direct offering as a key driver of growth. As we increase investment in our pharma direct
as well as subscription offerings, we expect near-term impact on our prescription transactions unit economics and revenue
in 2026. Accordingly, while this transition may impact near-term financial performance, we believe it enhances our long-term
growth prospect and ability to create sustainable value.
For the year ended December 31, 2025 as compared to the year ended December 31, 2024:
•Revenue increased 1% to $796.9 million from $792.3 million;
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•Net income and net income margin were $30.4 million and 3.8%, respectively, compared to $16.4 million and
2.1%, respectively; and
•Adjusted EBITDA and Adjusted EBITDA Margin were $270.5 million and 33.9%, respectively, compared to
$260.2 million and 32.8%, respectively.
Revenue, net income, and net income margin are financial measures prepared in conformity with accounting principles
generally accepted in the United States ("GAAP"). Adjusted EBITDA and Adjusted EBITDA Margin are non-GAAP financial
measures. For a reconciliation and presentation of Adjusted EBITDA and Adjusted EBITDA Margin to the most directly
comparable GAAP financial measures, information about why we consider Adjusted EBITDA and Adjusted EBITDA Margin
useful and a discussion of the material risks and limitations of these measures, please see “Key Financial and Operating
Metrics – Non-GAAP Financial Measures" included within this Part II, Item 7 of this Annual Report on Form 10-K.
Seasonality
We typically experience stronger consumer demand during the first and fourth quarters of each year, which coincide
with generally higher consumer healthcare spending, doctor office visits, annual benefit enrollment season, and seasonal
cold and flu trends. For our integrated savings program, we may experience stronger traffic during the first half of each year
since more claims are likely to be routed through GoodRx while plan members are in the deductible phase of their health
plans. We may also experience stronger demand for our GoodRx Pharma Direct (formerly pharma manufacturer solutions
and referred to hereafter as "pharma direct") offering during the fourth quarter of each year, which coincides with pharma
manufacturers' annual budgetary spending patterns. In addition, this seasonality may impact revenue and sales and
marketing expense. PBM-pharmacy issues, including changes in the retail landscape, as well as macroeconomic events
may have masked some of these trends in recent periods and may continue to impact these trends in the future.
Key Financial and Operating Metrics
We use Monthly Active Consumers, subscription plans, Adjusted EBITDA, and Adjusted EBITDA Margin to assess our
performance, make strategic and offering decisions and build our financial projections. The number of Monthly Active
Consumers and subscription plans are key indicators of the scale of our consumer base and a gauge for our marketing and
engagement efforts. We believe these operating metrics reflect our scale, growth and engagement with consumers. As our
business continues to evolve, we are reassessing the Monthly Active Consumers metric as a primary indicator of
performance to ensure it aligns with how we measure growth and profitability.
Monthly Active Consumers
The factors described in the "Overview" section have adversely impacted our Monthly Active Consumers beginning in
the second quarter of 2025.
Three Months Ended | |||||||||||||||
(in millions) | December 31, 2025 | September 30, 2025 | June 30, 2025 | March 31, 2025 | December 31, 2024 | September 30, 2024 | June 30, 2024 | March 31, 2024 | |||||||
Monthly Active Consumers | 5.3 | 5.4 | 5.7 | 6.4 | 6.6 | 6.5 | 6.6 | 6.7 | |||||||
Subscription Plans
Subscription plans through the second quarter of 2024 included subscription plans for Kroger Savings, which sunset in
July 2024.
As of | |||||||||||||||
(in thousands) | December 31, 2025 | September 30, 2025 | June 30, 2025 | March 31, 2025 | December 31, 2024 | September 30, 2024 | June 30, 2024 | March 31, 2024 | |||||||
Subscription plans | 674 | 671 | 668 | 680 | 684 | 701 | 696 | 778 | |||||||
Non-GAAP Financial Measures
Adjusted EBITDA and Adjusted EBITDA Margin are key measures we use to assess our financial performance and are
also used for internal planning and forecasting purposes. We believe Adjusted EBITDA and Adjusted EBITDA Margin are
helpful to investors, analysts and other interested parties because they can assist in providing a more consistent and
comparable overview of our operations across our historical financial periods. In addition, these measures are frequently
used by analysts, investors and other interested parties to evaluate and assess performance.
We define Adjusted EBITDA for a particular period as net income or loss before interest, taxes, depreciation and
amortization, and as further adjusted, as applicable, for acquisition related expenses, stock-based compensation expense,
payroll tax expense related to stock-based compensation, loss on extinguishment of debt, financing related expenses, loss
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on operating lease assets, restructuring related expenses, legal settlement expenses, gain on sale of business and other
income or expense, net. These excluded items are either non-cash charges or such that we believe they do not represent
our underlying core operating performance and that their exclusion provides investors with a better understanding of the
factors and trends affecting our business. Adjusted EBITDA Margin represents Adjusted EBITDA as a percentage of
Adjusted Revenue. Adjusted Revenue is a non-GAAP financial measure defined as revenue excluding client contract
termination costs associated with restructuring related activities. We exclude these costs from revenue because we believe
they are not indicative of past or future underlying performance of the business. For 2025 and 2024, revenue equaled
Adjusted Revenue.
Adjusted EBITDA and Adjusted EBITDA Margin are non-GAAP financial measures and are presented for supplemental
informational purposes only and should not be considered as alternatives or substitutes to financial information presented in
accordance with GAAP. These measures have certain limitations in that they do not include the impact of certain costs that
are reflected in our consolidated statements of operations that are necessary to run our business. Other companies,
including other companies in our industry, may not use these measures or may calculate these measures differently than as
presented in this Annual Report on Form 10-K, limiting their usefulness as comparative measures.
The following table presents a reconciliation of net income, the most directly comparable financial measure calculated in
accordance with GAAP, to Adjusted EBITDA, and presents net income margin, the most directly comparable financial
measure calculated in accordance with GAAP, with Adjusted EBITDA Margin:
Year Ended December 31, | |||
(dollars in thousands) | 2025 | 2024 | |
Net income | $30,439 | $16,390 | |
Adjusted to exclude the following: | |||
Interest income | (10,933) | (23,273) | |
Interest expense | 42,605 | 52,922 | |
Income tax expense | 26,099 | 15,070 | |
Depreciation and amortization | 85,218 | 69,538 | |
Other (income) expense | (718) | 2,660 | |
Loss on extinguishment of debt | — | 2,077 | |
Financing related expenses (1) | — | 898 | |
Acquisition related expenses (2) | 1,539 | 557 | |
Restructuring related expenses (3) | 7,676 | 8,902 | |
Legal settlement expenses (4) | 5,855 | 13,000 | |
Stock-based compensation expense | 76,626 | 99,026 | |
Payroll tax expense related to stock-based compensation | 1,697 | 2,471 | |
Loss on operating lease asset (5) | 4,409 | — | |
Adjusted EBITDA | $270,512 | $260,238 | |
Revenue | $796,853 | $792,324 | |
Net income margin | 3.8% | 2.1% | |
Adjusted EBITDA Margin | 33.9% | 32.8% | |
_____________________________________________________
(1)Financing related expenses include third party fees related to proposed financings.
(2)Acquisition related expenses principally include costs for actual or planned acquisitions including related third party
fees, legal, consulting, and other expenditures, and as applicable, severance costs and retention bonuses to
employees related to acquisitions. From time to time, acquisition related expenses may also include similar
transaction related costs for business dispositions.
(3)Restructuring related expenses include costs for various workforce optimization and organizational changes to
better align with our strategic goals and future scale including employee severance and other personnel related
costs, and as applicable, contract termination costs and losses from the disposal of certain technology and
capitalized software.
(4)Legal settlement expenses consist of periodic settlement costs for significant or unusual litigation matters.
(5)Loss on operating lease asset represents losses incurred from time to time relating to the impairment or
abandonment of leased office space.
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Components of our Results of Operations
For a description of the components of our results of operations, see Note 2 to our audited consolidated financial
statements included elsewhere in this Annual Report on Form 10-K.
Our revenue is primarily derived from prescription transactions revenue that is generated when pharmacies fill
prescriptions for consumers, and from other revenue streams such as pharma direct, our subscription offerings, and our
telehealth services. We consider PBMs, pharmacies, pharma manufacturers, healthcare providers, and consumers of our
subscription and telehealth services, for which we have direct contractual agreements, to be our primary customers. All of
our revenue has been generated in the United States.
Results of Operations
The following table sets forth our results of operations for the years ended December 31, 2025 and 2024:
(dollars in thousands) | Year Ended December 31, 2025 | % of Total Revenue | Year Ended December 31, 2024 | % of Total Revenue | Change ($) | Change (%) | |||||
Revenue: | |||||||||||
Prescription transactions revenue | $544,001 | 68% | $577,549 | 73% | $(33,548) | (6%) | |||||
Subscription revenue | 83,786 | 11% | 86,536 | 11% | (2,750) | (3%) | |||||
Pharma direct revenue | 151,380 | 19% | 107,237 | 14% | 44,143 | 41% | |||||
Other revenue | 17,686 | 2% | 21,002 | 3% | (3,316) | (16%) | |||||
Total revenue | 796,853 | 792,324 | |||||||||
Costs and operating expenses: | |||||||||||
Cost of revenue, exclusive of depreciation and amortization presented separately below | 57,597 | 7% | 48,215 | 6% | 9,382 | 19% | |||||
Product development and technology | 121,026 | 15% | 123,749 | 16% | (2,723) | (2%) | |||||
Sales and marketing | 331,560 | 42% | 367,114 | 46% | (35,554) | (10%) | |||||
General and administrative | 113,960 | 14% | 117,862 | 15% | (3,902) | (3%) | |||||
Depreciation and amortization | 85,218 | 11% | 69,538 | 9% | 15,680 | 23% | |||||
Total costs and operating expenses | 709,361 | 726,478 | |||||||||
Operating income | 87,492 | 65,846 | |||||||||
Other expense, net: | |||||||||||
Other income (expense) | 718 | 0% | (2,660) | 0% | 3,378 | (127%) | |||||
Loss on extinguishment of debt | — | 0% | (2,077) | 0% | 2,077 | n/m | |||||
Interest income | 10,933 | 1% | 23,273 | 3% | (12,340) | (53%) | |||||
Interest expense | (42,605) | 5% | (52,922) | 7% | 10,317 | (19%) | |||||
Total other expense, net | (30,954) | (34,386) | |||||||||
Income before income taxes | 56,538 | 31,460 | |||||||||
Income tax expense | (26,099) | 3% | (15,070) | 2% | (11,029) | 73% | |||||
Net income | $30,439 | $16,390 |
Revenue
Prescription transactions revenue decreased $33.5 million, or 6%, year-over-year, primarily as a result of a 14%
decrease in Monthly Active Consumers due to the broader changes in the retail pharmacy landscape, including store
closures, and volume reduction in one of our integrated savings programs as discussed above, partially offset principally by
improved unit economics related to contracting with certain of our customers and partners and favorable changes in sales
mix. Revenue contribution from our 2025 acquisitions was approximately 1% of prescription transactions revenue.
Subscription revenue decreased $2.8 million, or 3%, year-over year, primarily driven by a decrease in the number of
subscription plans with 674 thousand subscription plans as of December 31, 2025 compared to 684 thousand as of
December 31, 2024.
Pharma direct revenue increased $44.1 million, or 41%, year-over year, driven by organic growth as we continued to
expand our market penetration with pharma manufacturers and other customers. We expect pharma direct revenue to
continue to grow as a percentage of total revenue in the near to medium term as we continue to scale and expand available
services, capabilities and platforms of our pharma direct offering.
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Costs and Operating Expenses
Cost of revenue, exclusive of depreciation and amortization
Cost of revenue is largely driven by the growth of our visitor, subscriber and active consumer base, as well as our
offering mix. Our cost of revenue as a percentage of revenue may vary based on the change in mix of our various offerings.
Cost of revenue increased $9.4 million, or 19%, year-over-year, primarily driven by an increase in processing fees.
Product development and technology
Product development and technology expenses are primarily driven by changes in headcount and investments to
support and develop our various products. We capitalize certain qualified costs related to the development of internal-use
software, which may cause product development and technology expenses to vary from period to period.
Product development and technology expenses decreased $2.7 million, or 2%, year-over-year, primarily driven by a
$8.4 million decrease in payroll and related costs largely due to higher capitalization of such costs related to the
development of internal-use software, partially offset principally by an increase in third-party services and contractors
associated with non-capitalizable product development activities.
Sales and marketing
Sales and marketing expenses are primarily driven by investments to grow and retain our consumer base and may
fluctuate based on the timing of our investments in consumer acquisition and retention. We continuously evaluate the impact
of sales and marketing activities on our business and actively manage our sales and marketing spend, including investment
in consumer acquisition, which is largely variable, as market and business conditions change.
Sales and marketing expenses decreased $35.6 million, or 10%, year-over-year primarily driven by a $13.2 million
decrease in stock-based compensation expense largely as a result of changes in our employee composition, $12.4 million
decrease in third-party marketing expenses, and an $8.1 million decrease in advertising expenses.
General and administrative
General and administrative expenses are primarily driven by changes in headcount and investments to support our
compliance and reporting obligations as a public company. General and administrative expenses may vary from period to
period based on the timing and extent of business mergers, acquisitions and dispositions, to support our organic growth, and
financing activities. Impairments and disposals of long-lived assets may also cause general and administrative expenses to
fluctuate period to period.
General and administrative expenses decreased $3.9 million, or 3%, year-over-year, primarily driven by a $7.5 million
decrease in estimated legal settlement expense with respect to an ongoing class action litigation, partially offset principally
by an increase in professional fees. We recognized a $4.4 million impairment loss related to a leased office space in 2025
which was entirely offset by a $4.4 million decrease in stock-based compensation expense related to awards granted to our
Co-Founders in 2020 that fully vested by the end of 2024.
Depreciation and amortization
Our depreciation and amortization changes are primarily based on changes in our property and equipment, intangible
assets, and capitalized software balances and estimates of useful lives.
Depreciation and amortization expenses increased $15.7 million, or 23%, year-over-year, primarily driven by higher
amortization related to capitalized software due to higher capitalization costs for platform improvements and the introduction
of new products and features.
Other Expense
We recognized other expense of $2.7 million in 2024 related to third-party transaction costs as a result of our debt
refinancing in July 2024.
Loss on Extinguishment of Debt
We recognized a loss on extinguishment of debt of $2.1 million in 2024 related to the write-off of a portion of existing
unamortized debt issuance costs and discounts as a result of our debt refinancing in July 2024.
Interest Income
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Interest income decreased $12.3 million, or 53%, year-over-year, primarily due to lower average balance of cash
equivalents held in U.S. treasury securities money market funds and lower interest rates.
Interest Expense
Interest expense decreased $10.3 million, or 19%, year-over-year, primarily due to lower average debt balances and
lower interest rates.
Income Taxes
For the years ended December 31, 2025 and 2024, we had an income tax expense of $26.1 million and $15.1 million,
respectively, and an effective income tax rate of 46.2% and 47.9%, respectively. The year-over-year change in income tax
expense was primarily due to higher income before income taxes and lower 2025 tax benefits due to the timing of expiration
of statute of limitation of unrecognized tax benefits.
Liquidity and Capital Resources
Since our inception, we have financed our operations primarily through net cash provided by operating activities, equity
issuances, and borrowings under our long-term debt arrangements. As of December 31, 2025, our principal sources of
liquidity are our cash and cash equivalents and borrowings available under our $88.0 million secured revolving credit facility
that matures on April 10, 2029. As of December 31, 2025, we had cash and cash equivalents of $261.8 million and $80.2
million available under our revolving credit facility. For additional information regarding our revolving credit facility and our
term loan, see Note 12 to our audited consolidated financial statements included elsewhere in this Annual Report on Form
10-K.
Our primary short-term and long-term requirements for liquidity and capital are to finance working capital including our
noncancelable operating lease obligations, interest and principal payments related to our outstanding debt arrangements,
share repurchases, capital expenditures, general corporate purposes, and business acquisitions and investments we may
make from time to time.
Based on our current conditions, we believe that our net cash provided by operating activities and cash on hand will be
adequate to meet our operating, investing and financing needs for at least the next twelve months from the date of the
issuance of our consolidated financial statements appearing elsewhere in this Annual Report on Form 10-K. Our future
capital requirements will depend on many factors, including the growth of our business, the timing and extent of investments,
sales and marketing activities, and many other factors as described in Part I, Item 1A, “Risk Factors.” For additional
information regarding our cash requirements from noncancelable operating lease obligations, terms and commitments under
our debt arrangements including our term loan and revolving credit facility, and other commitments and contingencies, see
Note 10, Note 12 and Note 13 to our audited consolidated financial statements included elsewhere in this Annual Report on
Form 10-K, respectively.
If necessary, we may borrow funds under our revolving credit facility to finance our liquidity requirements, subject to
customary borrowing conditions. To the extent additional funds are necessary to meet our long-term liquidity needs as we
continue to execute our business strategy, we anticipate that they will be obtained through the incurrence of additional
indebtedness, additional equity financings or a combination of these potential sources of funds; however, such financing
may not be available on favorable terms, or at all. In particular, the current economic uncertainty, including rising inflation,
new or increased tariffs, and socio-political events, has resulted in, and may continue to result in, significant disruption of
global financial markets, including rising interest rates, which could reduce our ability to access capital. If we are unable to
raise additional funds when needed or on the terms desired, our business, financial condition, and results of operations
could be adversely affected.
Holding Company Status
GoodRx Holdings, Inc. is a holding company that does not conduct any business operations of its own. As a result,
GoodRx Holdings, Inc. is largely dependent upon cash distributions and other transfers from its subsidiaries to meet its
obligations and to make future dividend payments, if any. Our existing debt arrangements contain covenants restricting
payments of dividends by our subsidiaries, including GoodRx, Inc., unless certain conditions are met. These covenants
provide for certain exceptions for specific types of payments. Based on these restrictions, all of the net assets of GoodRx,
Inc. were restricted pursuant to the terms of our debt arrangements as of December 31, 2025. Since the restricted net
assets of GoodRx, Inc. and its subsidiaries exceed 25% of our consolidated net assets, in accordance with Regulation S-X,
refer to Note 18 to our audited consolidated financial statements included elsewhere in this Annual Report on Form 10-K for
condensed parent company financial information of GoodRx Holdings, Inc.
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Cash Flows
Year Ended December 31, | |||
(in thousands) | 2025 | 2024 | |
Net cash provided by operating activities | $167,904 | $183,892 | |
Net cash used in investing activities | (119,960) | (70,347) | |
Net cash used in financing activities | (234,470) | (337,495) | |
Net change in cash and cash equivalents | $(186,526) | $(223,950) | |
Net cash provided by operating activities
Net cash provided by operating activities consists of net income adjusted for certain non-cash items and changes in
assets and liabilities. The $16.0 million year-over-year decrease in net cash provided by operations was due to an increase
of $58.5 million in cash outflow from changes in operating assets and liabilities, partially offset by an increase in earnings
after adjusting for non-cash adjustments. The changes in operating assets and liabilities were primarily driven by the timing
of payments of accounts payable and prescription reimbursement liabilities, collections of accounts receivable and
prescription reimbursement assets, and the timing of income tax payments and refunds.
Net cash used in investing activities
Net cash used in investing activities primarily consists of cash used for software development costs and capital
expenditures, and may also include cash used for acquisitions and investments that we may make from time to time. The
$49.6 million increase in net cash used in investing activities was primarily driven by cash paid for business acquisitions in
2025.
Net cash used in financing activities
Net cash used in financing activities primarily consists of payments related to our debt arrangements, repurchases of
our Class A common stock, and net share settlement of equity awards, partially offset by debt borrowings and proceeds from
exercise of stock options. The $103.0 million year-over-year decrease in net cash used in financing activities was primarily
driven by a decrease of $162.0 million in net repayments on our term loan as a result of our debt refinance in July 2024 and
a $15.3 million decrease in employee taxes paid related to net share settlement of equity awards. The impact from these
drivers was partially offset by a $57.5 million increase in payments for repurchases of our Class A common stock and a
$19.0 million decrease in proceeds from exercise of stock options.
Recent Accounting Pronouncements
See Note 2 to our audited consolidated financial statements included elsewhere in this Annual Report on Form 10-K for
further information on an accounting standard adopted in 2025 and recent accounting announcements that have not yet
been required to be implemented and may be applicable to our future operations.
Critical Accounting Policies and Estimates
Our audited consolidated financial statements and the related notes thereto included elsewhere in this Annual Report on
Form 10-K are prepared in accordance with GAAP. The preparation of consolidated financial statements also requires us to
make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, costs and expenses, and
related disclosures. We base our estimates on historical experience and on various other assumptions that we believe to be
reasonable under the circumstances. Actual results could differ significantly from our estimates. An accounting policy is
deemed critical if it is both important to the portrayal of our financial condition and results and requires us to make difficult,
subjective, or complex judgments, often as a result of the need to make estimates about the effects of matters that are
inherently uncertain. An accounting estimate is deemed critical where the nature of the estimate is material due to the levels
of subjectivity and judgment necessary to account for highly uncertain matters or the susceptibility of such matters to
change, and the impact of the estimate on our financial condition or operating performance is material. We believe that the
accounting policies described below involve a significant degree of judgment and complexity. Accordingly, we believe these
are the most critical to aid in fully understanding and evaluating our consolidated financial condition and results of
operations. For further information of the below critical accounting policies and estimates and our other significant
accounting policies, see Note 2 to our audited consolidated financial statements included elsewhere in this Annual Report on
Form 10-K.
Revenue Recognition
Revenue recognition represents an important accounting policy to the understanding of our financial condition and
results of operations. Our revenue recognition does not involve any critical accounting estimates. For information regarding
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our revenue recognition accounting policy, see Note 2 to our audited consolidated financial statements included elsewhere
in this Annual Report on Form 10-K.
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Item 7A. Quantitative and Qualitative Disclosures About Market Risk.
We only have operations within the United States and therefore do not have any foreign currency exposure. We are
exposed to market risks in the ordinary course of our business, including the effects of interest rate changes.
Interest Rate Risk
Our exposure to market risk for changes in interest rates relates primarily to our debt arrangements with floating interest
rates and a rising interest rate environment will increase the amount of interest paid on these loans. A hypothetical 100 basis
point increase in interest rates would have increased our interest expense by $5.0 million for the year ended December 31,
2025.
Impact of Inflation
We do not believe that inflation has had a material effect on our business, results of operations, or financial condition.
Nonetheless, if our costs were to become subject to significant inflationary pressures, we may not be able to fully offset such
higher costs. Our inability or failure to do so could harm our business, financial condition, and results of operations.
Item 8. Financial Statements and Supplementary Data.
The financial statements required to be filed pursuant to this Item 8 are appended to this report. An index of those
financial statements is found in Item 15 of Part IV of this Annual Report on Form 10-K.
Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure.
None.
Item 9A. Controls and Procedures.
Limitations on Effectiveness of Controls and Procedures
In designing and evaluating our disclosure controls and procedures, management recognizes that any controls and
procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired
control objectives. In addition, the design of disclosure controls and procedures must reflect the fact that there are resource
constraints and that management is required to apply judgment in evaluating the benefits of possible controls and
procedures relative to their costs.
Evaluation of Disclosure Controls and Procedures
Our management, with the participation of our principal executive officer and principal financial officer, evaluated, as of
the end of the period covered by this Annual Report on Form 10-K, the effectiveness of our disclosure controls and
procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act). Based on that evaluation, our principal
executive officer and principal financial officer concluded that, as of December 31, 2025, our disclosure controls and
procedures were effective to provide reasonable assurance that information we are required to disclose in reports that we
file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in
SEC rules and forms, and that such information is accumulated and communicated to our management, including our
principal executive officer and principal financial officer, as appropriate, to allow timely decisions regarding required
disclosure.
Management’s Report on Internal Control over Financial Reporting
Our management is responsible for establishing and maintaining adequate internal control over financial reporting (as
defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act). Our internal control over financial reporting is designed to
provide reasonable assurance regarding the reliability of financial reporting and the preparation of consolidated financial
statements for external purposes in accordance with GAAP.
Under the supervision and with the participation of our management, including our principal executive officer and
principal financial officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting as of
December 31, 2025 based on the framework set forth in Internal Control – Integrated Framework (2013) issued by the
Committee of Sponsoring Organizations of the Treadway Commission.
Based on our evaluation under the framework set forth in Internal Control – Integrated Framework (2013), our
management concluded that our internal control over financial reporting was effective as of December 31, 2025.
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The effectiveness of our internal control over financial reporting as of December 31, 2025 has been audited by
PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report included in Part IV,
Item 15 of this Annual Report on Form 10-K.
Changes in Internal Control over Financial Reporting
There were no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f)
under the Exchange Act) during the three months ended December 31, 2025 that have materially affected, or are reasonably
likely to materially affect, our internal control over financial reporting.
Item 9B. Other Information.
During the three months ended December 31, 2025, none of our directors or officers (as defined in Section 16 of the
Exchange Act), adopted, modified terminated
securities that was intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) of the Exchange Act (a "Rule
10b5-1 Trading Plan") or any "non-Rule 10b5-1 trading arrangement" (as defined in Item 408(c) of Regulation S-K of the
Exchange Act).
Item 9C. Disclosure Regarding Foreign Jurisdictions that Prevent Inspections
Not applicable.
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PART III
Item 10. Directors, Executive Officers and Corporate Governance.
The following information with respect to our Board and executive officers is presented as of February 25, 2026:
Name | Age | Position at GoodRx | Principal Employment | |||
Wendy Barnes | 53 | Chief Executive Officer, President & Director | Same | |||
Christopher McGinnis | 54 | Chief Financial Officer & Treasurer | Same | |||
Romin Nabiey | 39 | Chief Accounting Officer | Same | |||
Trevor Bezdek | 48 | Co-Chairman & Director | — | |||
Scott Wagner | 55 | Co-Chairman & Director | — | |||
Christopher Adams | 46 | Director | Partner at Francisco Partners Management, L.P. | |||
Ronald E. Bruehlman | 65 | Director | Chief Financial Officer of IQVIA Holdings Inc. | |||
Ian T. Clark | 65 | Director | Public Company Director | |||
Dipanjan Deb | 56 | Director | Co-founder and Chief Executive Officer of Francisco Partners Management, L.P. | |||
Douglas Hirsch | 55 | Director | — | |||
Kelly J. Kennedy | 57 | Director | Chief Financial Officer of Willow Innovations | |||
Gregory Mondre | 51 | Director | Co-Chief Executive Officer of Silver Lake | |||
Agnes Rey-Giraud | 61 | Director | Founder and Chairman of Acera Surgical Inc. |
The information required by this item is incorporated by reference to the definitive Proxy Statement for our 2026 Annual
Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 2025.
Item 11. Executive Compensation.
The information required by this item is incorporated by reference to the definitive Proxy Statement for our 2026 Annual
Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 2025.
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.
The information required by this item is incorporated by reference to the definitive Proxy Statement for our 2026 Annual
Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 2025.
Item 13. Certain Relationships and Related Transactions, and Director Independence.
The information required by this item is incorporated by reference to the definitive Proxy Statement for our 2026 Annual
Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 2025.
Item 14. Principal Accountant Fees and Services.
The information required by this item is incorporated by reference to the definitive Proxy Statement for our 2026 Annual
Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 2025.
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PART IV
Item 15. Exhibits and Financial Statement Schedules
(a)(1) Financial Statements
Our consolidated financial statements are included in this Annual Report on Form 10-K beginning on page F-1.
(a)(2) Financial Statement Schedules
All financial statement schedules have been omitted because they are not applicable, not material or because the
information required is already included in the consolidated financial statements or the notes thereto.
(a)(3) Exhibits
The exhibits listed below are filed as part of this Annual Report on Form 10-K or are incorporated herein by reference, in
each case as indicated below.
Exhibit Number | Exhibit Description | Incorporated by Reference | Filed/ Furnished Herewith | |||||||||
Form | File No. | Exhibit | Filing Date | |||||||||
3.1 | Amended and Restated Certificate of Incorporation | 8-K | 001-39549 | 3.1 | 9/28/20 | |||||||
3.2 | Amended and Restated Bylaws | 8-K | 001-39549 | 3.2 | 9/28/20 | |||||||
4.1 | Form of Certificate of Class A Common Stock | S-1 | 333-248465 | 4.1 | 8/28/20 | |||||||
4.2 | Form of Certificate of Class B Common Stock | S-8 | 333-249069 | 4.4 | 9/25/20 | |||||||
4.3 | Description of Capital Stock | 10-K | 001-39549 | 4.3 | 2/29/24 | |||||||
4.4 | Amended and Restated Stockholders Agreement by and between GoodRx Holdings, Inc. and certain security holders of GoodRx Holdings, Inc., dated October 12, 2018 | S-1 | 333-248465 | 4.2 | 8/28/20 | |||||||
4.5 | Stockholders Agreement by and between GoodRx Holdings, Inc. and certain security holders of GoodRx Holdings, Inc., dated September 22, 2020 | 8-K | 001-39549 | 10.1 | 9/28/20 | |||||||
4.6 | Amended and Restated Investor Rights Agreement by and between GoodRx Holdings, Inc. and certain security holders of GoodRx Holdings, Inc., dated October 12, 2018 | S-1 | 333-248465 | 4.4 | 8/28/20 | |||||||
10.1† | Form of Indemnification Agreement between GoodRx Holdings, Inc. and its directors and officers | S-1/A | 333-248465 | 10.1 | 9/14/20 | |||||||
10.2† | Fifth Amended and Restated 2015 Equity Incentive Plan | 10-Q | 001-39549 | 10.2 | 11/12/20 | |||||||
10.3† | 2020 Incentive Award Plan | S-1/A | 333-248465 | 10.3 | 9/14/20 | |||||||
10.3.1† | Form of Option Agreement pursuant to 2020 Incentive Award Plan (2020 Form) | S-1/A | 333-248465 | 10.3.1 | 9/14/20 | |||||||
10.3.2† | Form of Restricted Stock Unit Agreement pursuant to 2020 Incentive Award Plan (2020 Form) | S-1/A | 333-248465 | 10.3.2 | 9/14/20 | |||||||
10.3.3† | Form of Option Agreement pursuant to 2020 Incentive Award Plan (2025 Form) | 10-Q | 001-39549 | 10.1 | 11/4/25 | |||||||
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10.3.4† | Form of Restricted Stock Unit Agreement pursuant to 2020 Incentive Award Plan (2025 Form) | 10-Q | 001-39549 | 10.2 | 11/4/25 | |||||||
10.3.5† | First Amendment to 2020 Incentive Award Plan | 10-Q | 001-39549 | 10.1 | 5/13/21 | |||||||
10.4† | GoodRx Holdings, Inc. 2020 Employee Stock Purchase Plan | S-1/A | 333-248465 | 10.4 | 9/14/20 | |||||||
10.5.1† | Second Amended and Restated Employment Agreement, by and between GoodRx, Inc. and Trevor Bezdek, dated April 25, 2023 | 8-K | 001-39549 | 10.2 | 4/25/23 | |||||||
10.5.2† | First Amendment to Second Amended and Restated Employment Agreement, by and between GoodRx, Inc. and Trevor Bezdek, dated October 25, 2024 | 8-K | 001-39549 | 10.1 | 10/28/24 | |||||||
10.6.1+ | First Lien Credit Agreement by and among GoodRx, Inc., GoodRx Intermediate Holdings, LLC, the lenders party thereto, Barclays Bank PLC and the joint lead arrangers and joint lead bookrunners party thereto, dated October 12, 2018 | S-1/A | 333-248465 | 10.13 | 8/28/20 | |||||||
10.6.2+ | First Lien Security Agreement by and among GoodRx, Inc., GoodRx Intermediate Holdings, LLC., Iodine, Inc., and Barclays Bank PLC, dated October 12, 2018 | S-1/A | 333-248465 | 10.16 | 8/28/20 | |||||||
10.6.3+ | First Lien Guaranty by and among GoodRx, Inc., GoodRx Intermediate Holdings, LLC, Iodine, Inc. and Barclays Bank PLC, dated October 12, 2018 | S-1/A | 333-248465 | 10.17 | 8/28/20 | |||||||
10.6.4+ | First Incremental Amendment to First Lien Credit Agreement by and between GoodRx, Inc., GoodRx Intermediate Holdings, LLC, Iodine, Inc., HeyDoctor, LLC, the lenders party thereto and Barclays Bank PLC, dated November 1, 2019 | S-1/A | 333-248465 | 10.14 | 8/28/20 | |||||||
10.6.5+ | Second Incremental Amendment to First Lien Credit Agreement by and between GoodRx, Inc., GoodRx Intermediate Holdings, LLC, Iodine, Inc., HeyDoctor, LLC, Lighthouse Acquisition Corp., the lenders party thereto and Barclays Bank PLC, dated May 12, 2020 | S-1/A | 333-248465 | 10.15 | 8/28/20 | |||||||
10.6.6+ | Third Amendment to First Lien Credit Agreement, dated June 29, 2023 | 10-Q | 001-39549 | 10.5 | 8/9/23 | |||||||
10.6.7+ | Fourth Amendment to First Lien Credit Agreement, dated July 7, 2023 | 10-Q | 001-39549 | 10.6 | 8/9/23 | |||||||
10.6.8+ | Fifth Amendment to First Lien Credit Agreement, dated February 20, 2024 | 8-K | 001-39549 | 10.1 | 2/26/24 | |||||||
10.6.9+ | Sixth Amendment to First lien Credit Agreement, dated July 10, 2024 | 8-K | 001-39549 | 10.1 | 7/11/24 | |||||||
10.7.1^+ | Office Lease Agreement by and between GoodRx, Inc. and CSHV Pen Factory, LLC, dated September 6, 2019 | S-1/A | 333-248465 | 10.19 | 8/28/20 |
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10.7.2^ | First Amendment to Office Lease Agreement by and between GoodRx, Inc. and CSHV Pen Factory, LLC, dated August 14, 2020 | 10-Q | 001-39549 | 10.1 | 8/12/21 | |||||||
10.7.3^+ | Second Amendment to Office Lease Agreement by and between GoodRx, Inc. and CSHV Pen Factory, LLC, dated May 27, 2021 | 10-Q | 001-39549 | 10.2 | 8/12/21 | |||||||
10.7.4 | Third Amendment to Office Lease Agreement by and between GoodRx, Inc. and CSHV Pen Factory, LLC, dated March 18, 2022 | 10-Q | 001-39549 | 10.1 | 5/10/22 | |||||||
10.7.5 | Fourth Amendment to Office Lease Agreement by and between GoodRx, Inc. and Pen Factory Property Owner, LLC, dated February 7, 2024 | 10-Q | 001-39549 | 10.1 | 5/9/24 | |||||||
10.7.6 | Fifth Amendment to Office Lease Agreement by and between GoodRx, Inc. and Pen Factory Property Owner, LLC, dated January 2, 2025 | 10-Q | 001-39549 | 10.3 | 5/7/25 | |||||||
10.8† | Offer Letter for Romin Nabiey, effective May 1, 2017 | 10-K | 001-39549 | 10.19 | 3/1/23 | |||||||
10.9.1† | Employment Agreement, by and between GoodRx, Inc. and Karsten Voermann, dated March 4, 2024 | 8-K | 001-39549 | 10.1 | 3/7/24 | |||||||
10.9.2† | Separation Agreement & General Release, by and between GoodRx, Inc. and Karsten Voermann, dated January 17, 2025 | 10-K | 001-39549 | 10.1 | 2/27/25 | |||||||
10.10† | Employment Agreement, by and between GoodRx, Inc. and Wendy Barnes, dated December 12, 2024 | 8-K | 001-39549 | 10.1 | 12/16/24 | |||||||
10.10.1† | Early Exercise Option Agreement, by and between GoodRx, Inc. and Wendy Barnes, dated March 3, 2025 | * | ||||||||||
10.10.2† | Retention Bonus Letter Agreement, by and between GoodRx, Inc. and Wendy Barnes, dated December 9, 2025 | 8-K | 001-39549 | 10.1 | 12/12/25 | |||||||
10.11† | Non-Employee Director Deferred Compensation Plan | 10-K | 001-39549 | 10.18 | 2/29/24 | |||||||
10.11.1† | Form of Director Deferred Cash Fees RSU Agreement | 10-K | 001-39549 | 10.18.1 | 2/29/24 | |||||||
10.11.2† | Form of Director Deferred RSU Agreement | 10-K | 001-39549 | 10.18.2 | 2/29/24 | |||||||
10.11.3† | Executive Severance Plan | 10-Q | 001-39549 | 10.1 | 8/8/24 | |||||||
10.11.4† | Second Amended and Restated Non- Employee Director Compensation Program, dated October 31, 2025 | * | ||||||||||
10.12.1† | Employment Agreement, by and between GoodRx, Inc. and Christopher McGinnis, dated February 4, 2025 | 8-K | 001-39549 | 10.1 | 2/5/25 | |||||||
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10.12.2† | Retention Bonus Letter Agreement, by and between GoodRx, Inc. and Christopher McGinnis, dated December 9, 2025 | 8-K | 001-39549 | 10.2 | 12/12/25 | |||||||
19.1 | 10-K | 001-39549 | 19.1 | 2/27/25 | ||||||||
21.1 | List of Subsidiaries of GoodRx Holdings, Inc. | * | ||||||||||
23.1 | Consent of PricewaterhouseCoopers LLP, Independent Registered Public Accounting Firm | * | ||||||||||
31.1 | Rule 13a-14(a)/15d-14(a) Certification of Chief Executive Officer | * | ||||||||||
31.2 | Rule 13a-14(a)/15d-14(a) Certification of Chief Financial Officer | * | ||||||||||
32.1 | Section 1350 Certification of Chief Executive Officer | ** | ||||||||||
32.2 | Section 1350 Certification of Chief Financial Officer | ** | ||||||||||
97.1† | GoodRx Holdings Inc. Policy for Recovery of Erroneously Awarded Compensation | 10-K | 001-39549 | 97.1 | 2/29/24 | |||||||
101.INS | Inline XBRL Instance Document – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document | * | ||||||||||
101.SCH | Inline XBRL Taxonomy Extension Schema Document | * | ||||||||||
101.CAL | Inline XBRL Taxonomy Extension Calculation Linkbase Document | * | ||||||||||
101.LAB | Inline XBRL Taxonomy Extension Label Linkbase Document | * | ||||||||||
101.PRE | Inline XBRL Taxonomy Extension Presentation Linkbase Document | * | ||||||||||
101.DEF | Inline XBRL Taxonomy Extension Definition Linkbase Document | * | ||||||||||
104 | Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101) | * |
_____________________________________________________
* Filed herewith.
** Furnished herewith.
† Indicates management contract or compensatory plan.
^ Portions of the exhibit, marked by brackets, have been omitted because the omitted information (i) is not material and (ii) is
treated as confidential by the Company.
+ The annexes, schedules, and certain exhibits to this Exhibit have been omitted pursuant to Item 601(a)(5)(b)(2) of
Regulation S-K. The Registrant hereby agrees to furnish supplementally a copy of any omitted annex, schedule, or exhibit to
the SEC upon request.
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Item 16. Form 10-K Summary.
None.
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SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly
caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
GOODRX HOLDINGS, INC. | ||
Date: February 25, 2026 | By: | /s/ Christopher McGinnis |
Christopher McGinnis | ||
Chief Financial Officer & Treasurer | ||
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following
persons on behalf of the registrant in the capacities and on the dates indicated.
Name | Title | Date | ||
/s/ Wendy Barnes | Chief Executive Officer & President | February 25, 2026 | ||
Wendy Barnes | (Principal Executive Officer) | |||
/s/ Christopher McGinnis | Chief Financial Officer & Treasurer | February 25, 2026 | ||
Christopher McGinnis | (Principal Financial Officer) | |||
/s/ Romin Nabiey | Chief Accounting Officer | February 25, 2026 | ||
Romin Nabiey | (Principal Accounting Officer) | |||
/s/ Trevor Bezdek | Co-Chairman of the Board | February 25, 2026 | ||
Trevor Bezdek | ||||
/s/ Scott Wagner | Co-Chairman of the Board | February 25, 2026 | ||
Scott Wagner | ||||
/s/ Christopher Adams | Director | February 25, 2026 | ||
Christopher Adams | ||||
/s/ Ronald E. Bruehlman | Director | February 25, 2026 | ||
Ronald E. Bruehlman | ||||
/s/ Ian T. Clark | Director | February 25, 2026 | ||
Ian T. Clark | ||||
/s/ Dipanjan Deb | Director | February 25, 2026 | ||
Dipanjan Deb | ||||
/s/ Douglas Hirsch | Director | February 25, 2026 | ||
Douglas Hirsch | ||||
/s/ Kelly J. Kennedy | Director | February 25, 2026 | ||
Kelly J. Kennedy | ||||
/s/ Gregory Mondre | Director | February 25, 2026 | ||
Gregory Mondre | ||||
/s/ Agnes Rey-Giraud | Director | February 25, 2026 | ||
Agnes Rey-Giraud |
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INDEX TO CONSOLIDATED FINANCIAL STATEMENTS
Page | |
Report of Independent Registered Public Accounting Firm (PCAOB ID | F-1 |
Consolidated Balance Sheets | F-3 |
Consolidated Statements of Operations | F-4 |
Consolidated Statements of Stockholders’ Equity | F-5 |
Consolidated Statements of Cash Flows | F-6 |
Notes to Consolidated Financial Statements | F-8 |
F-1
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REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
To the Board of Directors and Stockholders of GoodRx Holdings, Inc.
Opinions on the Financial Statements and Internal Control over Financial Reporting
We have audited the accompanying consolidated balance sheets of GoodRx Holdings, Inc. and its subsidiaries (the
"Company") as of December 31, 2025 and 2024, and the related consolidated statements of operations, of stockholders’
equity and of cash flows for each of the three years in the period ended December 31, 2025, including the related notes
(collectively referred to as the "consolidated financial statements"). We also have audited the Company's internal control
over financial reporting as of December 31, 2025, based on criteria established in Internal Control - Integrated Framework
(2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO).
In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the
financial position of the Company as of December 31, 2025 and 2024, and the results of its operations and its cash flows for
each of the three years in the period ended December 31, 2025 in conformity with accounting principles generally accepted
in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal
control over financial reporting as of December 31, 2025, based on criteria established in Internal Control - Integrated
Framework (2013) issued by the COSO.
Basis for Opinions
The Company's management is responsible for these consolidated financial statements, for maintaining effective
internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting,
included in Management’s Report on Internal Control over Financial Reporting appearing under Item 9A. Our responsibility
is to express opinions on the Company’s consolidated financial statements and on the Company's internal control over
financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting
Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance
with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission
and the PCAOB.
We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and
perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material
misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in
all material respects.
Our audits of the consolidated financial statements included performing procedures to assess the risks of material
misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that
respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and
disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and
significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial
statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over
financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating
effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as
we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.
Definition and Limitations of Internal Control over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding
the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with
generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and
procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the
transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded
as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and
that receipts and expenditures of the company are being made only in accordance with authorizations of management and
directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized
acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements.
Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become
inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may
deteriorate.
Critical Audit Matters
The critical audit matter communicated below is a matter arising from the current period audit of the consolidated
financial statements that was communicated or required to be communicated to the audit committee and that (i) relates to
accounts or disclosures that are material to the consolidated financial statements and (ii) involved our especially challenging,
F-2
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subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the
consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below,
providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates.
Revenue Recognition – Prescription Transactions Revenue Generated from PBMs and Direct Contracts with Partner
Pharmacies and Pharma Direct Revenue Generated from Advertising Arrangements
As described in Note 2 to the consolidated financial statements, prescription transactions revenue is primarily generated
from pharmacy benefit managers (“PBMs”), or customers, when a prescription is filled with the Company’s code provided
through the Company’s platform. The Company also directly contracts with select pharmacies ("partner pharmacies"), that
provide consumers access to prescription pricing negotiated directly with the partner pharmacies through the Company’s
platform. The Company recognizes revenue at the point in time when a prescription is filled. Pharma direct revenue consists
primarily of advertisements purchased by pharma manufacturers and other customers that appear on the Company’s apps
and websites. Revenue for advertisements based on a fixed fee for a specified period of time is recognized ratably over the
term of the arrangement. Customers may also purchase advertisements where the Company charges fees on a cost-per-
click basis, advertisements placed in the Company’s direct mailers, or other content used in advertising. Revenue for these
arrangements is recognized at a point in time when the advertisements are clicked, when the direct mailers are shipped or
when other content used in advertising is delivered, respectively. For the year ended December 31, 2025, prescription
transactions revenue was $544.0 million, of which a majority relates to revenue generated from PBMs and partner
pharmacies, and pharma direct revenue was $151.4 million, of which a majority relates to revenue generated from
advertising arrangements.
The principal consideration for our determination that performing procedures relating to revenue recognition for
prescription transactions revenue generated from PBMs and partner pharmacies and pharma direct revenue generated from
advertising arrangements is a critical audit matter is a high degree of auditor effort in performing procedures relating to the
Company’s revenue recognition for these revenue streams.
Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our
overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls
relating to the revenue recognition process for prescription transactions revenue generated from PBMs and partner
pharmacies and pharma direct revenue generated from advertising arrangements. These procedures also included, among
others (i) evaluating, on a sample basis, the appropriateness of revenue recognized for prescription transactions revenue
generated from PBMs and partner pharmacies, and pharma direct revenue generated from advertising arrangements by
obtaining and inspecting source documents, such as contracts, customer invoices, and cash receipts from customers and (ii)
confirming, on a sample basis, outstanding customer invoice balances as of December 31, 2025 and, for confirmations not
returned, obtaining and inspecting source documents, such as contracts, customer invoices, and subsequent cash receipts
from customers.
/s/ PricewaterhouseCoopers LLP
February 25, 2026
We have served as the Company’s auditor since 2018.
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GoodRx Holdings, Inc.
Consolidated Balance Sheets
(in thousands, except par values) | December 31, 2025 | December 31, 2024 | |
Assets | |||
Current assets | |||
Cash and cash equivalents | $ | $ | |
Accounts receivable, net | |||
Prescription reimbursement assets | |||
Prepaid expenses and other current assets | |||
Total current assets | |||
Property and equipment, net | |||
Goodwill | |||
Intangible assets, net | |||
Capitalized software, net | |||
Operating lease right-of-use assets, net | |||
Deferred tax assets, net | |||
Other assets | |||
Total assets | $ | $ | |
Liabilities and stockholders' equity | |||
Current liabilities | |||
Accounts payable | $ | $ | |
Prescription reimbursement liabilities | |||
Accrued expenses and other current liabilities | |||
Current portion of debt | |||
Operating lease liabilities, current | |||
Total current liabilities | |||
Debt, net | |||
Operating lease liabilities, net of current portion | |||
Other liabilities | |||
Total liabilities | |||
Commitments and contingencies (Note 13) | |||
Stockholders' equity | |||
Preferred stock, $ issued and outstanding at December 31, 2025 and December 31, 2024 | |||
Common stock, $ and December 31, 2024, respectively; and Class B: authorized, December 31, 2025 and December 31, 2024, respectively | |||
Additional paid-in capital | |||
Accumulated deficit | ( | ( | |
Total stockholders' equity | |||
Total liabilities and stockholders' equity | $ | $ |
See accompanying notes to consolidated financial statements.
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GoodRx Holdings, Inc.
Consolidated Statements of Operations
Year Ended December 31, | |||||
(in thousands, except per share amounts) | 2025 | 2024 | 2023 | ||
Revenue | $ | $ | $ | ||
Costs and operating expenses: | |||||
Cost of revenue, exclusive of depreciation and amortization presented separately below | |||||
Product development and technology | |||||
Sales and marketing | |||||
General and administrative | |||||
Depreciation and amortization | |||||
Total costs and operating expenses | |||||
Operating income (loss) | ( | ||||
Other expense, net: | |||||
Other income (expense) | ( | ( | |||
Loss on extinguishment of debt | ( | ||||
Interest income | |||||
Interest expense | ( | ( | ( | ||
Total other expense, net | ( | ( | ( | ||
Income (loss) before income taxes | ( | ||||
Income tax (expense) benefit | ( | ( | |||
Net income (loss) | $ | $ | $( | ||
Earnings (loss) per share: | |||||
Basic | $ | $ | $( | ||
Diluted | $ | $ | $( | ||
Weighted average shares used in computing earnings (loss) per share: | |||||
Basic | |||||
Diluted | |||||
Stock-based compensation included in costs and operating expenses: | |||||
Cost of revenue | $ | $ | $ | ||
Product development and technology | |||||
Sales and marketing | |||||
General and administrative | |||||
See accompanying notes to consolidated financial statements.
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GoodRx Holdings, Inc.
Consolidated Statements of Stockholders’ Equity
Class A and Class B Common Stock | Additional Paid-in Capital | Accumulated Deficit | Total Stockholders' Equity | ||||||
(in thousands) | Shares | Amount | |||||||
Balance at December 31, 2022 | $ | $ | $( | $ | |||||
Stock options exercised | — | — | |||||||
Stock-based compensation | — | — | — | ||||||
Vesting and settlement of restricted stock units | — | — | |||||||
Common stock withheld related to net share settlement | ( | ( | ( | — | ( | ||||
Repurchases of Class A common stock (1) | ( | ( | ( | — | ( | ||||
Issuance of common stock through employee stock purchase plan | — | — | |||||||
Net loss | — | — | — | ( | ( | ||||
Balance at December 31, 2023 | $ | $ | $( | $ | |||||
Stock options exercised | — | — | |||||||
Stock-based compensation | — | — | — | ||||||
Vesting and settlement of restricted stock units | — | — | — | — | |||||
Common stock withheld related to net share settlement | ( | — | ( | — | ( | ||||
Repurchases of Class A common stock (1) | ( | ( | ( | — | ( | ||||
Issuance of common stock through employee stock purchase plan | — | — | |||||||
Net income | — | — | — | ||||||
Balance at December 31, 2024 | $ | $ | $( | $ | |||||
Stock options exercised | — | — | |||||||
Stock-based compensation | — | — | — | ||||||
Vesting and settlement of restricted stock units | — | — | — | ||||||
Common stock withheld related to net share settlement | ( | — | ( | — | ( | ||||
Repurchases of Class A common stock (1) | ( | ( | ( | — | ( | ||||
Issuance of common stock through employee stock purchase plan | — | — | |||||||
Net income | — | — | — | ||||||
Balance at December 31, 2025 | $ | $ | $( | $ | |||||
_____________________________________________________
(1)Repurchases of Class A common stock for the years ended December 31, 2025, 2024, and 2023 include 20.0 million, 20.9 million, and 12.0 million shares
repurchased from related parties (after giving effect to the automatic conversion of Class B common stock to Class A common stock upon such repurchase) for
an aggregate consideration of $84.9 million, $151.4 million, and $65.9 million, respectively. See "Note 14. Stockholders' Equity" for additional information.
See accompanying notes to consolidated financial statements.
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GoodRx Holdings, Inc.
Consolidated Statements of Cash Flows
Year Ended December 31, | |||||
(in thousands) | 2025 | 2024 | 2023 | ||
Cash flows from operating activities | |||||
Net income (loss) | $ | $ | $( | ||
Adjustments to reconcile net income (loss) to net cash provided by operating activities: | |||||
Depreciation and amortization | |||||
Loss on extinguishment of debt | |||||
Amortization of debt issuance costs and discounts | |||||
Non-cash operating lease expense | |||||
Stock-based compensation expense | |||||
Deferred income taxes | ( | ( | |||
Loss on operating lease assets | |||||
Loss on disposal of capitalized software | |||||
Loss on minority equity interest investment | |||||
Other | |||||
Changes in operating assets and liabilities, net of effects of business acquisitions: | |||||
Accounts receivable | ( | ( | ( | ||
Prescription reimbursement assets | ( | ( | ( | ||
Prepaid expenses and other assets | ( | ( | |||
Accounts payable | ( | ||||
Prescription reimbursement liabilities | |||||
Accrued expenses and other current liabilities | |||||
Operating lease liabilities | ( | ( | ( | ||
Other liabilities | ( | ||||
Net cash provided by operating activities | |||||
Cash flows from investing activities | |||||
Purchase of property and equipment | ( | ( | ( | ||
Acquisitions | ( | ||||
Capitalized software | ( | ( | ( | ||
Other | ( | ||||
Net cash used in investing activities | ( | ( | ( | ||
Cash flows from financing activities | |||||
Proceeds from long-term debt | |||||
Payments on long-term debt | ( | ( | ( | ||
Payments of debt issuance costs | ( | ||||
Repurchases of Class A common stock (1) | ( | ( | ( | ||
Proceeds from exercise of stock options | |||||
Employee taxes paid related to net share settlement of equity awards | ( | ( | ( | ||
Proceeds from employee stock purchase plan | |||||
Net cash used in financing activities | ( | ( | ( | ||
Net change in cash and cash equivalents | ( | ( | ( | ||
Cash and cash equivalents | |||||
Beginning of period | |||||
End of period | $ | $ | $ | ||
Supplemental disclosure of cash flow information | |||||
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Income taxes paid, net of refunds received | $ | $ | $ | ||
Interest paid | |||||
Non cash investing and financing activities: | |||||
Right-of-use assets obtained in exchange for operating lease liabilities | |||||
Stock-based compensation included in capitalized software | |||||
Capitalized software included in accounts payable and accrued expenses and other current liabilities | |||||
Capitalized software transferred from prepaid assets |
_____________________________________________________
(1)Repurchases of Class A common stock for the years ended December 31, 2025, 2024, and 2023 include 20.0
million, 20.9 million, and 12.0 million shares repurchased from related parties (after giving effect to the automatic
conversion of Class B common stock to Class A common stock upon such repurchase) for an aggregate
consideration of $84.9 million, $151.4 million, and $65.9 million, respectively. See "Note 14. Stockholders' Equity"
for additional information.
See accompanying notes to consolidated financial statements.
F-8
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GoodRx Holdings, Inc.
Notes to Consolidated Financial Statements
1. Description of Business
GoodRx Holdings, Inc. was incorporated in September 2015 and has no material assets or standalone operations other
than its ownership in its consolidated subsidiaries. GoodRx, Inc. (“GoodRx”), a Delaware corporation initially formed in
September 2011, is a wholly-owned subsidiary of GoodRx Intermediate Holdings, LLC, which itself is a wholly-owned
subsidiary of GoodRx Holdings, Inc.
GoodRx Holdings, Inc. and its subsidiaries (collectively, "we," "us" or "our") offer information and tools to help
consumers compare prices and save on their prescription drug purchases. We operate a price comparison platform that
provides consumers with curated, geographically relevant prescription pricing, and provides access to negotiated prices
through our codes that can be used to save money on prescriptions across the United States (the "prescription transactions
offering"). We also offer other healthcare products and services, including subscription programs, GoodRx Pharma Direct
offering - formerly pharmaceutical ("pharma") manufacturer solutions and referred to hereafter as "pharma direct" - and
telehealth services.
2. Summary of Significant Accounting Policies
The accompanying consolidated financial statements have been prepared in conformity with accounting principles
generally accepted in the United States (“GAAP”) and the rules and regulations of the Securities and Exchange
Commission. Other than net income or net loss, we do not have any other elements of comprehensive income or loss.
The consolidated financial statements include the financial statements of GoodRx Holdings, Inc., its wholly-owned
subsidiaries and variable interest entities (“VIEs”) for which we are the primary beneficiary. Intercompany balances and
transactions have been eliminated in consolidation. The results of operations and financial position of the VIEs are not
material to our consolidated financial statements. Results of businesses acquired are included in our consolidated financial
Operating segments are defined as components of an enterprise for which separate financial information is available
that is regularly provided to the chief operating decision maker ("CODM") in deciding how to allocate resources and in
assessing performance. Our CODM manages our business on the basis of one operating segment.
Our operating segment derives revenue in a manner as described in "Note 2. Summary of Significant Accounting
Policies – Revenue." During the years ended December 31, 2025, 2024 and 2023, all of our revenue was from customers
located in the United States. Our CODM is our principal executive officer, who is our Chief Executive Officer and President,
the role previously held by our Interim Chief Executive Officer and before that, one of our Co-Chief Executive Officers.
Consolidated net income or loss is the measure of segment profit or loss reviewed by our CODM in assessing segment
performance and deciding how to allocate resources. Our CODM uses consolidated net income or loss to monitor budget
versus actual results, review historical company performance trends, conduct benchmark analysis of our peers and
competitors, and evaluate management’s compensation. Significant expenses included in the reported measure of segment
profit or loss regularly provided to our CODM are on a consolidated basis as presented in the accompanying consolidated
statements of operations. At December 31, 2025 and 2024, all of our right-of-use assets and property and equipment were
in the United States.
The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates
and assumptions that affect the amounts reported in the consolidated financial statements, including the accompanying
notes. We base our estimates on historical factors; current circumstances; macroeconomic events and conditions; and the
experience and judgment of our management. We evaluate our estimates and assumptions on an ongoing basis. Actual
results can differ materially from these estimates, and such differences can affect the results of operations reported in future
periods.
Financial instruments that potentially subject us to significant concentrations of credit risk consist principally of cash,
cash equivalents and accounts receivable.
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We maintain cash deposits with multiple financial institutions in the United States which, at times, may exceed federally
insured limits. Cash may be withdrawn or redeemed on demand. We believe that the financial institutions that hold our cash
are financially sound and, accordingly, minimal credit risk exists with respect to these balances. However, market conditions
can impact the viability of these institutions. In the event of failure of any of the financial institutions where we maintain our
cash and cash equivalents, there can be no assurance that we will be able to access uninsured funds in a timely manner or
at all. We have not experienced any losses in such accounts.
We extend credit to our customers based on an evaluation of their ability to pay amounts due under contractual
arrangements and generally do not obtain or require collateral. For the years ended December 31, 2025 and 2024, no
customer accounted for more than 10% of our revenue. For the year ended December 31, 2023, one customer accounted
for 13 % of our revenue. At December 31, 2025 and 2024, no customer accounted for more than 10% of our accounts
receivable balance.
We consider all short-term, highly liquid investments purchased with an original maturity of three months or less at the
date of purchase to be cash equivalents. Cash deposits are all in financial institutions in the United States. Cash and cash
equivalents consist primarily of U.S. treasury securities money market funds held with an investment bank and cash on
deposit.
Cash equivalents, consisting of U.S. treasury securities money market funds, of $164.0 million and $405.0 million at
December 31, 2025 and 2024, respectively, were classified as Level 1 of the fair value hierarchy and valued using quoted
market prices in active markets.
Accounts receivable are recognized at the amounts due from various customers, net of allowance for expected credit
losses. We estimate our expected credit losses based on factors including known facts and circumstances, historical
experience, reasonable and supportable forecasts of economic conditions, and the age of the uncollected balances. We
write off the asset when it is determined to be uncollectible. As of December 31, 2025 and 2024, the allowance for credit
losses was not material.
Consumer direct pricing is an affordability solution under our pharma direct offering that allows pharma manufacturers to
use our platform to set and fund a portion of the consumer cash price for their prescription drugs at the point of sale. We
generally require deposits from pharma manufacturers which are included as a component of prescription reimbursement
liabilities on our consolidated balance sheets and shall not be offset against other amounts owed to us. We generally invoice
pharma manufacturers for the funded amounts a month in arrears and payment is generally due within thirty days of
invoicing. Funded amounts owed to us are presented as a component of prescription reimbursement assets on our
consolidated balance sheets.
We remit reimbursements of the funded amounts to pharmacies, or intermediaries. Funded amounts owed to
pharmacies, or intermediaries, are presented as a component of prescription reimbursement liabilities on our consolidated
balance sheets. Pharmacies, or intermediaries, may also require deposits from us. These deposits are included as a
component of prescription reimbursement assets on our consolidated balance sheets and shall not be offset against other
amounts owed to them.
Prior to December 31, 2025, prescription reimbursement assets were presented as a component of prepaid expenses
and other current assets, and prescription reimbursement liabilities as a component of accounts payable and accrued
expenses and other current liabilities. Prior period amounts have been reclassified to conform to the current period
presentation. These reclassifications had no impact on previously reported current and total assets and liabilities, total
stockholders’ equity, results of operations, or cash flows provided by operating activities.
Property and equipment is stated at cost, less accumulated depreciation. Depreciation is computed using the straight-
line method over the estimated useful lives of the assets, which are five years for furniture and fixtures and three years for
computer equipment. Leasehold improvements are depreciated on the straight-line basis over the shorter of the life of the
asset or the remaining lease term. Expenditures for repairs and maintenance are charged to general and administrative
expenses as incurred.
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We retain minority equity interests in privately-held companies without readily determinable fair values. Our ownership
interests are less than 20 % of the voting stock of the investees and we do not have the ability to exercise significant
influence over the operating and financial policies of the investees. The equity investments are accounted for under the
measurement alternative in accordance with Accounting Standards Codification (“ASC”) 321, Investments – Equity
Securities, which is cost minus impairment, if any, plus or minus changes resulting from observable price changes. Due to
indicators of a decline in the financial condition of one of our investees, we recognized an impairment loss of $4.0 million on
one of our minority equity interest investments during the year ended December 31, 2023 which was presented as other
expense on the consolidated statement of operations for the year then ended. We otherwise have not recognized any other
impairment losses or changes resulting from observable price changes during the years ended December 31, 2025, 2024,
and 2023. Equity investments included in other assets in the consolidated balance sheets was $15.0
December 31, 2025 and 2024.
The results of businesses acquired in a business combination are included in the consolidated financial statements from
the date of acquisition. Acquisition accounting results in assets and liabilities of an acquired business being recognized at
their estimated fair values on the acquisition date. Any excess consideration over the fair value of assets acquired and
liabilities assumed is recognized as goodwill.
We perform valuation of assets acquired and liabilities assumed for an acquisition and allocate the purchase price to its
respective net tangible and intangible assets. Determining the fair value of assets acquired and liabilities assumed requires
management to use significant judgment and estimates including the selection of valuation methodologies, comparable
guideline public companies, and Level 3 inputs in the fair value hierarchy such as forecasts of revenue and margins and
estimates of royalty and discount rates, as applicable. We may engage the assistance of valuation specialists in concluding
on fair value measurements of certain assets acquired or liabilities assumed in a business combination. During the
measurement period, which shall not exceed one year from the acquisition date, we may adjust provisional amounts
recognized for assets acquired and liabilities assumed to reflect new information subsequently obtained regarding facts and
circumstances that existed as of the acquisition date.
Transaction costs associated with business combinations are expensed as incurred and are included in general and
administrative expenses in the consolidated statements of operations.
Goodwill represents the excess of the consideration transferred over the fair value of the identifiable assets acquired
and liabilities assumed in a business combination. We had one
goodwill for impairment annually in the fourth quarter and whenever events or changes in circumstances indicate the
carrying amount of goodwill may not be recoverable. When testing goodwill for impairment, we may first perform an optional
qualitative assessment. If we determine it is not more likely than not our reporting unit’s fair value is less than its carrying
value, then no further analysis is necessary. If we determine that it is more likely than not that the fair value of our reporting
unit is less than its carrying amount, then the quantitative impairment test will be performed. Under the quantitative
impairment test, if the carrying amount of our reporting unit exceeds its fair value, we will recognize an impairment loss in an
amount equal to that excess but limited to the total amount of goodwill. No
2023. Gains and losses on the disposition of a business, which are recognized in general and administrative expenses in the
consolidated statements of operations, include the carrying amount of goodwill related to the business disposed. When a
portion of a reporting unit that constitutes a business is to be disposed of, the amount of goodwill to be included in that
carrying amount is determined based on the relative fair values of the business disposed and the portion of the reporting unit
that will be retained.
Intangible assets reflect the value of customer relationships, developed technology, trademarks, and content library
recognized in connection with our acquisitions. Purchased intangible assets are recognized at their acquisition date fair
value, less accumulated amortization. We determine the appropriate useful life of intangible assets by performing an
analysis of expected cash flows of the acquired assets. Intangible assets are amortized over their estimated useful lives on a
straight-line basis, which approximates the pattern in which the economic benefits of the assets are consumed, which is
reassessed whenever applicable facts and circumstances indicate a change in the estimated useful life of such asset has
occurred. In such event, we will adjust the estimated useful life and amortize the carrying value prospectively over the
adjusted remaining useful life.
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We account for our internal-use software costs in accordance with ASC 350-40, Internal-Use Software. Capitalization of
internal-use costs begins when the preliminary project stage is complete, management with the relevant authority authorizes
and commits to funding the project, it is probable that the project will be completed, and the software will be used for the
function intended. Capitalization of these costs ceases once the project is substantially complete and the software is ready
for its intended purpose. Costs for post-configuration training, maintenance, and minor modifications or enhancements are
included in product development and technology expenses in the consolidated statements of operations as incurred.
Capitalized internal-use costs are amortized on a straight-line basis over their estimated useful life of three years , which is
reassessed whenever applicable facts and circumstances indicate a change in the estimated useful life of such asset has
occurred. In such event, we will adjust the estimated useful life and amortize the carrying value prospectively over the
adjusted remaining useful life.
We account for leases in accordance with ASC 842, Leases. We have elected to account for lease and non-lease
components as a single lease component and also elected not to recognize operating lease right-of-use assets and
operating lease liabilities for leases with an initial term of twelve months or less. Lease payments for short-term leases are
recognized as lease expense on a straight-line basis over the lease term.
We determine if a contract is, or contains, a lease at inception. All of our leases are operating leases. Right-of-use
assets and lease liabilities are recognized at the lease commencement date based on the present value of lease payments,
less any tenant improvement allowance incentives when it is reasonably certain they will be received, over the lease term
discounted using our incremental borrowing rate. As none of our leases provide an implicit rate, the incremental borrowing
rate used is estimated based on what we would be required to pay for a collateralized loan over a similar term as the lease.
Lease payments include fixed payments and variable payments based on an index or rate, if any, and are recognized as
lease expense on a straight-line basis over the term of the lease. Variable lease payments not based on a rate or index are
expensed as incurred. The lease term includes options to extend or terminate the lease when it is reasonably certain they
will be exercised. Certain of our leases contain renewal options for periods of up to ten years and early termination options
up to five years at our election. We have not recognized any renewal or early termination options in our estimate of the lease
term as they are not reasonably certain of exercise. Right-of-use assets are evaluated for impairment in accordance with
ASC 360, Property, Plant, and Equipment, when events or changes in circumstances indicate that their carrying values may
not be recoverable. After a right-of-use asset is impaired, the remaining carrying value of the right-of-use asset is de-linked
from the lease liability and amortized on a straight-line basis over the remaining lease term. The lease liability continues to
be amortized using the same effective interest method as before the impairment. Thus, after impairment, the operating lease
no longer qualifies for the straight-line treatment of total lease expense.
We account for the impairment of long-lived assets in accordance with ASC 360, Property, Plant, and Equipment. In
accordance with ASC 360, long-lived assets to be held and used are reviewed for impairment when events or changes in
circumstances indicate that their carrying values may not be recoverable. We perform impairment testing at the asset group
level that represents the lowest level for which identifiable cash flows are largely independent of the cash flows of other
assets and liabilities. An impairment loss is recognized when estimated undiscounted future cash flows expected to result
from the use of the asset and its eventual disposition are less than its carrying value. If an asset is determined to be
impaired, the impairment is measured by the amount that the carrying value of the asset exceeds its fair value.
During the years ended December 31, 2025, 2024, and 2023, we recognized impairment losses of $4.4 million, nil , and
$1.4 million within general and administrative expenses related to office facilities we determined to sublease. These
impairment charges were due to a significant deterioration in the sublease market and rental rates whereby the carrying
value of the asset groups were not recoverable. We otherwise have not recognized any impairment losses of our long-lived
assets for the years ended December 31, 2025, 2024, and 2023.
Costs and discounts incurred in connection with the issuance of long-term debt are capitalized and amortized to interest
expense over the contractual life of the loan using the effective-interest method. These costs and discounts are recognized
as a reduction of the related long-term debt balance on the consolidated balance sheets. Costs incurred in connection with
the issuance of revolving credit facilities are recognized in other assets on the consolidated balance sheets and are
amortized to interest expense in the consolidated statements of operations on a straight-line basis over the term of the
revolving credit facility.
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Deferred income tax assets and liabilities are determined based upon the net tax effects of the differences between the
consolidated financial statements carrying amounts and the tax basis of assets and liabilities and are measured using the
enacted tax rate expected to apply to taxable income in the years in which the differences are expected to be reversed.
Deferred tax assets are evaluated for recoverability each reporting period by assessing all available evidence, both positive
and negative, to determine whether, based on the weight of that evidence, a valuation allowance for deferred tax assets is
needed. A valuation allowance is used to reduce some or all of the deferred tax assets if, based upon the weight of available
evidence, it is more likely than not that those deferred tax assets will not be realized. To the extent sufficient positive
evidence becomes available, all or a portion of the valuation allowance may be released in one or more future periods. A
release of the valuation allowance, if any, would result in the recognition of certain deferred tax assets and an income tax
benefit for the period in which such release is recognized.
We recognize the tax benefit from an uncertain tax position only if it is more likely than not that the tax position will be
sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits
recognized in the consolidated financial statements from such positions are then measured based on the largest benefit that
has a greater than 50% likelihood of being realized. We recognize interest and penalties accrued related to our uncertain tax
positions in income tax (expense) benefit in the consolidated statements of operations.
We recognize revenue in accordance with ASC 606, Revenue from Contracts with Customers, when control of the
promised good or service is transferred to the customer in an amount that reflects the consideration for which we are
expected to be entitled to in exchange for those services. We consider pharmacy benefit managers ("PBMs"), pharmacies,
pharma manufacturers, healthcare providers, and consumers of our subscription and telehealth services, for which we have
direct contractual agreements with, to be our primary customers. Consideration paid or payable to customers is recognized
as a reduction of revenue if we do not receive a distinct good or service for which we can reasonably estimate fair value. Any
excess of consideration paid or payable to customers over the fair value of a distinct good or service is also recorded as a
reduction of revenue. The reduction of revenue is recognized at the later of when the related revenue is recognized or when
we pay or promise to pay the consideration to the customers. Given the time between us transferring a promised good or
service to the customer and the customer paying for that good or service is one year or less based on the terms of our
revenue arrangements, as a practical expedient, we do not adjust the promised amount of consideration for effects of a
significant financing component.
For contracts with customers that involve other third parties, we evaluate whether we are acting as the principal or as
the agent with respect to the goods or services provided to the customers. This principal-versus-agent assessment involves
judgment and focuses on whether the facts and circumstances of the arrangement indicate that the goods or services were
controlled by us prior to transferring them to the customer. To evaluate if we have control, we consider various factors
including whether we are primarily responsible for fulfillment, bear risk of loss and have discretion over pricing. We are the
principal when we have control of the goods or services prior to transferring them to the customer and revenue is recognized
at the gross amount of consideration we expect to be entitled to in exchange for the goods and services transferred.
Conversely, we are an agent when we do not have control of the goods or services prior to transferring them to the
customer. In such cases, we are arranging for the goods or services to be provided by another party and revenue is
recognized at the net amount of consideration retained.
Year Ended December 31, | |||||
(in thousands) | 2025 | 2024 | 2023 | ||
Prescription transactions revenue | $ | $ | $ | ||
Subscription revenue | |||||
Pharma direct revenue (1) | |||||
Other revenue | |||||
Total revenue | $ | $ | $ | ||
____________________________________________________
(1)Pharma direct revenue for the year ended December 31, 2023 included a $10.0 million contract termination
payment to a pharma direct client in connection with our restructuring activities, which was recognized as a
reduction of revenue. See "Note 17. Restructuring" for additional information.
Prescription Transactions Revenue
We operate a price comparison platform that provides consumers with curated, geographically relevant prescription
pricing, and provides access to negotiated prices through our codes that can be used to save money on prescriptions across
the United States. These services are free to the consumers.
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Prescription transactions revenue is primarily generated from PBMs, or customers, when a prescription is filled with our
code provided through our platform. We contract with PBMs that manage formularies and prescription transactions including
establishing pricing between consumers and pharmacies. We also directly contract with select pharmacies ("partner
pharmacies") that provide consumers access to prescription pricing negotiated directly with the partner pharmacies through
our platform. The partner pharmacies are our customers in these arrangements. We do not control the prescription drugs
before they are transferred to the consumers.
Our performance obligation to our customers is to direct prescription volume through our platform for PBMs or process
consumer claims at the point of sale for partner pharmacies, which may include marketing through our mobile apps,
websites, and cards.
Contracts with customers provide that we are entitled to either a variable or fixed fee per transaction when a
prescription is filled with our code provided through our platform. Certain arrangements with customers provide that the
amount of consideration we are entitled to is based on the volume of prescription fills each month. Our performance
obligation is satisfied upon the completion of pharmacies filling prescriptions. We recognize revenue for our estimated fee
due from the customers at a point in time when a prescription is filled. We also facilitate the processing of claims on behalf of
pharmacies. The amount of consideration we are entitled to in these transactions is variable based on the type and volume
of prescriptions filled each month. Revenue is recognized at the net amount of consideration we expect to be entitled to and
at a point in time when the service is completed.
In addition, the amount of consideration for which we are entitled may be adjusted in the event that a fill is determined
ineligible, or based upon other adjustments allowed under the contracts with customers. We estimate the amount expected
to be entitled to using the expected value method based on historical experience of the number of prescriptions filled,
ineligible fills and applicable rates. We generally receive payment from our customers within thirty days of the month end in
which the prescriptions were filled. However, portions of payments may not be received for up to one year to the extent of
adjustments for ineligible fills.
Prescription transactions revenue also includes fees earned from prescription delivery solutions from our contracts with
pharmacies and healthcare providers. Our performance obligation is to deliver prescriptions to consumers and we are
generally entitled to a variable fee per delivery, based on distance and timing of the delivery. We control the delivery services
offered to our customers. Revenue is recognized at the gross amount of consideration we expect to be entitled to for the
delivery service and at a point in time when the prescription drugs are delivered.
We periodically offer incentives to consumers for our prescription transactions offering, principally in the form of
discounts to a limited number of consumers on a limited number of prescription drugs for a limited time ("limited marketing
promotions") that reduce prices on prescription drugs to acquire, re-engage, or generally increase consumer utilization of our
platform. None of our contracts with customers require us to provide discounts to consumers. Consumer discounts on
prescription drugs where our customers are the partner pharmacies are recognized as a reduction of revenue. For consumer
discounts on prescription drugs where our customers are the PBMs, we evaluate whether such discounts represent
payments to a customer, which are recognized as a reduction of revenue if no distinct benefit is received, or, whether the
discounts relate to limited marketing promotions, which are recognized as sales and marketing expenses. We consider
various factors including whether the discounts are made available for a limited time on a limited number of prescription
drugs, consumer eligibility requirements, whether discounts are targeted towards consumer transactions with specific
partner pharmacies or PBMs, and whether there is involvement or reasonable expectations of our customers with regards to
the discounts.
All our consumer incentives are recognized at the time the prescription is filled. In December 2023, we implemented a
change in some aspects of our consumer incentives program whereby the incentives are no longer limited marketing
promotions and we believe our customers can now reasonably expect to benefit from these incentives. As a result, all
consumer discounts subsequent to this change were recognized as a reduction of prescription transactions revenue.
Consumer incentives recognized as a reduction of revenue were $11.2 million in 2025, $11.5 million in 2024, and $8.8
million in 2023. Consumer incentives recognized as sales and marketing expenses were not
were $27.3 million in 2023.
Subscription Revenue
Subscription revenue is generated from consumers that subscribed to our subscription offerings ("subscribers"),
GoodRx Gold (“Gold”), RxSmartSaver+ powered by GoodRx ("RxSmartSaver+") which launched in July 2025, Kroger Rx
Savings Club powered by GoodRx (“Kroger Savings”), and condition-specific subscription programs which first launched in
June 2025.
Under Gold and RxSmartSaver+, subscribers pay an upfront fee to purchase a monthly or annual subscription that
provides access to lower prices for prescriptions and, for Gold subscribers only, telehealth visits. Subscribers can cancel
their subscriptions at any time. Under Gold and RxSmartSaver+, monthly and annual subscription fees are nonrefundable to
the subscriber after the first thirty days. We recognize revenue for both Gold and RxSmartSaver+ on a straight-line basis
over the subscription period.
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Under Kroger Savings, subscribers paid an annual upfront fee, a portion of which we shared with Kroger, for a
subscription that provided access to lower prices on prescriptions at Kroger pharmacies. Subscribers were able to enroll in
Kroger Savings through July 1, 2023 and the offering sunset in July 2024. Kroger Savings subscription fees were
nonrefundable to the subscriber after the first thirty days unless we canceled the subscription, in which case the subscriber
was entitled to a pro rata refund. We recognized revenue for Kroger Savings on a straight-line basis over the subscription
period, net of the fee shared with Kroger.
Under our condition-specific subscription programs, subscribers pay a fixed upfront fee for telehealth services for
certain chronic conditions, including erectile dysfunction, weight management, and hair loss, delivered by our network of
qualified medical professionals. Subscription terms range from one to twelve months and subscription fees are
nonrefundable. We control the telehealth services offered to our consumers. For certain condition-specific related
subscription programs, the fixed upfront fee may also include medications prescribed, when medically appropriate, which
are shipped directly to the consumers. In such cases, we control the entire offering including the prescribed medications
prior to transferring it to the consumers. Our performance obligations include the provision of telehealth services and the
fulfillment and delivery of prescribed medications, as applicable, in which cases the transaction price is allocated to each
performance obligation on a relative stand-alone selling price basis. Revenue related to the telehealth services is recognized
over the service period during which the contractual rights are expected to be exercised. Revenue for the prescribed
medications, as applicable, is recognized at a point in time upon delivery to the consumer.
Pharma Direct Revenue
Pharma direct revenue consists primarily of advertisements purchased by pharma manufacturers and other customers
that appear on our apps and websites. Revenue for advertisements based on a fixed fee for a specified period of time is
recognized ratably over the term of the arrangement. Customers may also purchase advertisements where we charge fees
on a cost-per-click basis, advertisements placed in our direct mailers, or other content used in advertising. Revenue for
these arrangements is recognized at a point in time when the advertisements are clicked, when the direct mailers are
shipped or when other content used in advertising is delivered, respectively.
Pharma manufacturers can also integrate their affordability solutions, such as co-pay cards, patient assistance
programs, consumer direct pricing (formerly point of sale discount programs), and other savings options onto our platform so
that consumers can access certain medications. Our performance obligation is to connect consumers with our customers.
We receive a fixed or variable fee per transaction when consumers purchase a prescription drug. Revenue is recognized at
a point in time when the prescription is filled. We do not control the prescription drugs prior to transferring to the consumers.
We generally invoice customers in advance, in the month after the services are rendered, or in accordance with other
specific contractual provisions. Payments are due generally within thirty to ninety days of invoice but may extend up to
twelve months for a limited number of contracts. For additional information regarding consumer direct pricing, see "Note 2.
Summary of Significant Accounting Policies – Prescription Reimbursement Assets and Prescription Reimbursement
Liabilities."
In addition, pharma direct revenue in 2023 included fees generated when pharmacies filled prescriptions for products
sold by pharma manufacturers via our pharmacy services solution acquired through our acquisition of vitaCare Prescription
Services, Inc. ("vitaCare") in 2022. We were entitled to a fixed fee per prescription from the pharma manufacturer for each of
their patients assisted by us. Revenue for these arrangements was recognized at a point in time when the prescriptions
were processed and filled through our pharmacy services solution. In 2023, we de-prioritized certain solutions under our
pharma direct offering, which, among others, included solutions supported by vitaCare. See "Note 17. Restructuring" for
additional information.
Other Revenue
Other revenue consists principally of telehealth revenue. Telehealth revenue consists of revenues generated from
consumers who complete a telehealth visit with a member of our network of qualified medical professionals. We control the
telehealth services offered to our consumers. Consumers pay a fee per telehealth visit and we recognize the fee as revenue
at a point in time when the visit is complete.
Cost of revenue consists primarily of costs related to outsourced consumer support; healthcare provider costs; costs
related to prescriptions delivered; personnel costs, including salaries, benefits, bonuses, and stock-based compensation
expense, for our consumer support employees; hosting costs; merchant account fees; processing fees; allocated overhead;
and as applicable, fulfillment costs for certain solutions provided to customers under our pharma direct offering. Cost of
revenue excludes depreciation and amortization of capitalized software development costs, developed technology, and other
hosting and data infrastructure equipment used to operate our platform, which are included in depreciation and amortization
in the consolidated statements of operations.
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Costs related to the development of products are charged to product development and technology expense as incurred.
Product development and technology expense consists primarily of personnel costs, including salaries, benefits, bonuses,
and stock-based compensation expense, for employees involved in product development activities; costs related to third-
party services and contractors associated with product development, information technology and software-related costs; and
allocated overhead. Product development and technology costs also include, as applicable, losses from the disposal of
capitalized development costs related to internal-use software that are not yet ready for their intended use.
Sales and marketing costs consist primarily of advertising, marketing and promotional expenses for consumer
acquisition and retention including certain consumer discounts that are expensed as incurred. Production costs are
expensed as of the first date the advertisement takes place. Advertising costs were $203.3 million, $211.4 million, and
$198.8 million for the years ended December 31, 2025, 2024, and 2023, respectively.
Sales and marketing expenses also include personnel costs, including salaries, benefits, bonuses, stock-based
compensation expense, and sales commissions, for sales and marketing employees; costs related to third-party services
and contractors; marketing software-related costs; and allocated overhead. Sales commissions are expensed as incurred.
General and administrative costs are expensed as incurred and primarily include personnel costs, including salaries,
benefits, bonuses, and stock-based compensation expense, for executive, finance, accounting, legal, and human resources
functions; credit losses for accounts receivable; as well as professional fees; occupancy costs; other general overhead
costs; and as applicable, loss on operating lease assets and legal settlement charges, net of insurance recoveries.
Our depreciation and amortization expenses include depreciation of property and equipment, and amortization of
capitalized internal-use software costs and intangible assets.
Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly
transaction between market participants at the measurement date (exit price). The inputs used to measure fair value are
classified into the following hierarchy:
Level 1 | Unadjusted quoted prices in active markets for identical assets or liabilities; |
Level 2 | Unadjusted quoted prices in active markets for similar assets or liabilities, or unadjusted quoted prices for identical or similar assets or liabilities in markets that are not active, or inputs that are derived principally from or corroborated by observable market data by correlation or other means, or inputs other than quoted prices that are observable for the asset or liability; and |
Level 3 | Unobservable inputs for the asset or liability based on management’s assumptions. |
When determining the fair value measurements for assets and liabilities which are required to be measured at fair
value, we consider the principal or most advantageous market in which to transact and the market-based risk. Goodwill,
intangible assets and other long-lived assets, and equity investments are measured at fair value on a nonrecurring basis,
only if impaired. The carrying amounts reported in the consolidated financial statements approximate the fair value for
accounts receivable, prescription reimbursement assets and liabilities, accounts payable, and accrued liabilities, due to their
short-term nature. The estimated fair value of our debt, which is based on inputs categorized as Level 2 in the fair value
Compensation cost is allocated to cost of revenue, product development and technology, sales and marketing, and
general and administrative expenses in the consolidated statements of operations for stock options and restricted stock units
(“RSUs”) based on the fair value of these awards at the date of grant. For awards that vest based on continued service,
stock-based compensation cost is recognized on a straight-line basis over the requisite service period, which is generally the
vesting period of the awards. For awards with performance vesting conditions, stock-based compensation cost is recognized
on a graded vesting basis over the requisite service period when it is probable the performance condition will be achieved,
with a cumulative adjustment for the portion of the service period that occurred for the period prior to the performance
condition becoming probable of being achieved. The requisite service period for awards with service and performance
conditions is the longer of the service period or the performance period. The grant date fair value of stock options that
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contain service or performance conditions is estimated using the Black-Scholes option-pricing model and the grant date fair
value of RSUs that contain service or performance conditions is estimated based on the fair value of our common stock.
Forfeitures are recognized when they occur.
Determining the fair value of stock-based awards requires judgment. The Black-Scholes option-pricing model is used to
estimate the fair value of stock options, while the fair value of our common stock at the date of grant is used to measure the
fair value of RSUs. The assumptions used in the Black-Scholes option-pricing model requires the input of subjective
assumptions and are as follows:
•The fair value of common stock is determined on the grant date using the closing price of our Class A common
stock.
•Expected volatility is based on a blended approach that utilizes our historical and implied volatility for periods in
which we have sufficient information and the historical and implied volatility of a publicly traded peer group
based on daily price observations over a period equivalent to the expected term of the stock option grants.
•The expected term is based on historical and estimates of future exercise behavior. For stock options
considered to be “plain vanilla” options, the expected term is based on the simplified method, as our historical
share option exercise experience does not provide a reasonable basis upon which to estimate the expected
term. Substantially all of our stock options granted are considered to be "plain vanilla" options.
•The risk-free interest rate is based on the U.S. Treasury yield of treasury bonds with a maturity that
approximates the expected term of the options.
•The dividend yield is based on our current expectations of dividend payouts.
The assumptions used in our Black-Scholes option-pricing model represent management’s best estimates. These
estimates involve inherent uncertainties and the application of management’s judgment. If factors change and different
assumptions are used, our stock-based compensation could be materially different in the future.
Basic and Diluted Earnings (Loss) Per Share
common stockholders of our Class A and Class B common stock are the same because they are entitled to the same
liquidation and dividend rights.
We compute earnings (loss) per share using the two-class method required for participating securities. The two-class
method requires net income to be allocated between common stock and participating securities based upon their respective
rights to receive dividends as if all income for the period had been distributed. In periods where we have net losses, losses
are not allocated to participating securities as they are not required to fund the losses.
Basic earnings (loss) per share is computed by dividing net income or loss attributable to common stockholders by the
weighted average number of common shares outstanding during the period. Weighted average number of common shares
outstanding includes contingently issuable shares where there is no circumstance under which those shares would not be
issued.
We compute diluted earnings or loss per share under a two-class method. For periods when we have net income, net
income is reallocated between common stock, potential common stock and participating securities. Stock-based awards that
contain vesting provisions contingent on achievement of performance or market conditions are included in the computation
of diluted earnings per share, if dilutive, from the beginning of the period or date of issuance if later, if all necessary
conditions to vest have been satisfied during the period. If all conditions have not been met by the end of the period, dilutive
earnings per share includes the number of shares that would be issuable if the end of the period were the end of the
contingency period. Potential common stock principally includes stock options, RSUs, and common stock resulting from
early exercise of stock options computed using the treasury stock method. For periods where we have net losses, diluted
loss per share is the same as basic loss per share, because potentially dilutive shares are excluded from the computation of
Recently Adopted Accounting Pronouncement
In December 2023, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU")
2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This ASU is intended to enhance the
transparency and decision usefulness of income tax disclosures. The amendments in this ASU address investor requests for
enhanced income tax information primarily through changes to the rate reconciliation and income taxes paid information.
This ASU applies to all public entities and is effective for fiscal years beginning after December 15, 2024, and for interim
periods for fiscal years beginning after December 15, 2025. Early adoption of this ASU is permitted. The disclosure
requirements can be applied either on a prospective or retrospective basis. We adopted this ASU effective for the year
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ended December 31, 2025, on a retrospective basis which resulted in additional income tax disclosures that can be found
within "Note 11. Income Taxes."
Recently Issued Accounting Pronouncements - Not Yet Adopted
In September 2025, the FASB issued ASU 2025-06, Intangibles-Goodwill and Other-Internal-Use Software (Subtopic
350-40), which amends certain aspects of the accounting for and disclosure of software costs under ASC 350-40. The
amendments in this ASU, amongst other things, eliminate accounting considerations of software development stages and
instead require entities to capitalize internal-use software costs when management commits to funding the software project
and it is probable the project will be completed and will be used to perform the function intended. This ASU will be effective
for all entities for annual reporting periods beginning after December 15, 2027, and for interim reporting periods within those
annual reporting periods. Early adoption of this ASU is permitted and can be applied retrospectively, prospectively or on a
modified prospective basis. We are currently evaluating the impact of the adoption of this ASU on our consolidated financial
statements and related disclosures.
In July 2025, the FASB issued ASU 2025-05, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit
Losses for Accounts Receivable and Contract Assets for Private Companies and Certain Not-For-Profit Entities. This ASU
amends ASC 326-20 in part to provide a practical expedient election to assume that current conditions as of the balance
sheet date do not change for the remaining life of current accounts receivable and/or current contract assets arising from
transactions accounted for under Topic 606, Revenue from Contracts with Customers. This ASU will be effective for all
entities for annual reporting periods beginning after December 15, 2025, and for interim reporting periods within those
annual reporting periods. Early adoption of this ASU is permitted and should be applied prospectively. We plan to adopt the
standard from January 1, 2026, and we do not expect the adoption to have a material impact on our consolidated financial
statements.
In November 2024, the FASB issued ASU 2024-03, Income Statement - Reporting Comprehensive Income - Expense
Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which is intended to improve
the disclosures of expenses by providing more detailed information about the types of expenses in commonly presented
expense captions. This ASU requires entities to disclose the amounts of purchases of inventory, employee compensation,
depreciation, and intangible asset amortization included in each relevant expense caption; as well as a qualitative
description of the amounts remaining in relevant expense captions that are not separately disaggregated quantitatively. This
ASU also requires disclosure of the total amount of selling expense and, in annual reporting periods, an entity’s definition of
selling expenses. In January 2025, the FASB issued ASU 2025-01 which clarified the effective date of this ASU. This ASU
applies to all public entities and will be effective for fiscal years beginning after December 15, 2026, and for interim periods
within fiscal years beginning after December 15, 2027. Early adoption of this ASU is permitted. This ASU should be applied
either prospectively to financial statements issued for reporting periods after the effective date of this ASU or retrospectively
to any or all prior periods presented in the financial statements. We are currently evaluating the impact of the adoption of this
ASU on our consolidated financial statements disclosures.
3. Business Combinations and Disposition
Business Combinations
Unaudited supplemental pro forma financial information, revenue and earnings from the date of acquisition, and
transaction costs related to our acquisitions have not been presented because the effects are not material to our
consolidated financial statements.
ScriptDrop
On October 16, 2025, we acquired substantially all of the assets and assumed certain liabilities of ScriptDrop, Inc.
("ScriptDrop"), a prescription delivery technology platform for $13.4 million in cash. The acquisition is expected to expand
our business capabilities, particularly our prescription transactions offering by enhancing our prescription delivery solutions
and improving consumer's end-to-end experience.
VCRx
On January 13, 2025, we acquired substantially all of the assets and assembled workforce of VCRx, a prescription
savings business of Vivid Clear Rx, Inc., for $30.0 million in cash. VCRx operates a price comparison platform that provides
consumer prescription savings through its partnership with PBMs. The acquisition expands our consumer reach particularly
with respect to our prescription transactions offering.
Goodwill associated with this acquisition totaled $11.0 million and primarily related to the expected long-term synergies
and other benefits, including the acquired assembled workforce. The goodwill is deductible for tax purposes. Identifiable
intangible assets related to this acquisition, totaled $19.0 million, of which $18.1 million was attributable to a customer
related intangible asset, with an estimated useful life of 6 years.
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Disposition
vitaCare Prescription Services, Inc.
In August 2023, our board of directors (our "Board") approved a plan to de-prioritize certain solutions under our pharma
direct offering, which, among others, included solutions supported by vitaCare Prescription Services, Inc that we acquired in
2022. See "Note 17. Restructuring" for additional information.
4. Prepaid Expenses and Other Current Assets
December 31, | |||
(in thousands) | 2025 | 2024 | |
Insurance recovery receivable (1) | $ | $ | |
Income taxes receivable | |||
Other prepaid expenses and other current assets (2) | |||
Total prepaid expenses and other current assets | $ | $ | |
_____________________________________________________
(1)Represents a receivable for the probable recovery related to an incurred loss in connection with certain
contingencies. Loss recoveries are recognized when a loss has been incurred and the recovery is probable. This
determination is based on our analysis of the underlying insurance policies, historical experience with insurers, and
ongoing review of the solvency of insurers, among other factors.
(2)Other current assets were not material as of December 31, 2025 and 2024.
5. Property and Equipment, Net
December 31, | |||
(in thousands) | 2025 | 2024 | |
Leasehold improvements | $ | $ | |
Furniture and fixtures | |||
Computer equipment | |||
Construction in progress | |||
Total property and equipment | |||
Less: Accumulated depreciation | ( | ( | |
Total property and equipment, net | $ | $ | |
For the years ended December 31, 2025, 2024, and 2023, depreciation expense was $4.2 million, $4.5 million, and $4.8
million, respectively.
6. Goodwill
December 31, | |||
(in thousands) | 2025 | 2024 | |
Balance at beginning of the year | $ | $ | |
Goodwill acquired | |||
Balance at end of the year | $ | $ | |
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7. Intangible Assets, Net
December 31, 2025 | |||||||||
(dollars in thousands) | Useful Life (in years) | Gross Carrying Amount | Accumulated Amortization | Net Carrying Amount | Weighted Average Remaining Useful Life (in years) | ||||
Customer relationships | $ | $( | $ | ||||||
Developed technology | ( | ||||||||
Trademarks | ( | ||||||||
Content library | ( | ||||||||
$ | $( | $ | |||||||
December 31, 2024 | |||||||||
(dollars in thousands) | Useful Life (in years) | Gross Carrying Amount | Accumulated Amortization | Net Carrying Amount | Weighted Average Remaining Useful Life (in years) | ||||
Customer relationships | $ | $( | $ | ||||||
Developed technology | ( | ||||||||
Trademarks | ( | ||||||||
Content library | ( | ||||||||
$ | $( | $ | |||||||
For the years ended December 31, 2025, 2024, and 2023, amortization expense was $11.9 million, $8.8 million, and
$59.0 million, respectively. Amortization of intangible assets acquired in connection with vitaCare was accelerated during the
year ended December 31, 2023 as we de-prioritized certain solutions under our pharma direct platform for which these
intangible assets supported. See "Note 17. Restructuring" for additional information.
(in thousands) | |
Year Ending December 31, | |
2026 | $ |
2027 | |
2028 | |
2029 | |
2030 | |
Thereafter | |
$ |
8. Capitalized Software, Net
December 31, | |||
(in thousands) | 2025 | 2024 | |
Capitalized software costs | $ | $ | |
Less: Accumulated amortization | ( | ( | |
Total capitalized software, net | $ | $ | |
For the years ended December 31, 2025, 2024, and 2023, amortization expense was $69.1 million, $56.2 million, and
$43.9 million, respectively. Amortization had not started on $19.6 million of capitalized software costs that were not yet ready
for intended use as of December 31, 2025.
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future periods is as follows:
(in thousands) | |
Year Ending December 31, | |
2026 | $ |
2027 | |
2028 | |
$ |
9. Accrued Expenses and Other Current Liabilities
December 31, | |||
(in thousands) | 2025 | 2024 | |
Accrued bonus and other payroll related | $ | $ | |
Accrued legal settlement | |||
Accrued marketing | |||
Income taxes payable | |||
Deferred revenue | |||
Other accrued expenses | |||
Total accrued expenses and other current liabilities | $ | $ | |
Deferred revenue represents payments received in advance of providing services for certain advertising contracts with
customers and subscriptions. Deferred revenue is substantially recognized as revenue within the subsequent twelve
months.
10. Leases
Our leases consist of office facilities under noncancelable operating lease arrangements that expire at various dates
through 2036. Our leases do not contain any material (i) non-lease components, (ii) variable lease costs, (iii) short-term
lease expenses, (iv) residual value guarantees or (v) material restrictive covenants.
For the years ended December 31, 2025, 2024, and 2023, lease expense of $8.3 million, $8.1 million, and $8.0 million,
respectively, was included in costs and operating expenses in the consolidated statements of operations.
For the years ended December 31, 2025, 2024, and 2023, cash paid for amounts affecting the measurement of our
operating lease liabilities included in cash flows from operating activities was $10.2 million, $9.7 million (excluding
$1.7 million of cash collected from lease incentive receivable), and $7.1 million, respectively.
As of December 31, 2025 and 2024, the weighted average remaining lease term was 6.9 years and 7.0 years,
respectively, and the weighted average discount rate was 7.2 % and 7.0 %, respectively.
(in thousands) | |
Year Ending December 31, | |
2026 | $ |
2027 | |
2028 | |
2029 | |
2030 | |
Thereafter | |
Total operating lease payments | |
Less: Effects of discounting | ( |
Present value of operating lease liabilities | $ |
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Operating lease liabilities, current | $ |
Operating lease liabilities, net of current portion | $ |
The estimated operating lease payments included in the table above for 2026 have been reduced by expected lease
incentives for leasehold improvements of $5.1 million.
11. Income Taxes
Year Ended December 31, | |||||
(in thousands) | 2025 | 2024 | 2023 | ||
Current | |||||
Federal | $ | $ | $ | ||
State | |||||
Total current income tax expense | |||||
Deferred | |||||
Federal | ( | ( | |||
State | ( | ( | |||
Total deferred income tax expense (benefit) | ( | ( | |||
Total | |||||
Federal | ( | ||||
State | ( | ||||
Total income tax expense (benefit) | $ | $ | $( | ||
Year Ended December 31, | |||||||||||
(dollars in thousands) | 2025 | 2024 | 2023 | ||||||||
Amount | Percent | Amount | Percent | Amount | Percent | ||||||
U.S. federal statutory income tax rate | $ | $ | $( | ||||||||
State and local income taxes, net of federal income tax effect (1) | ( | ||||||||||
Effect of changes in tax laws or rates enacted in the current period | |||||||||||
Research and development tax credits | ( | ( | ( | ( | ( | ||||||
Changes in valuation allowance | ( | ||||||||||
Nontaxable or nondeductible items | |||||||||||
Nondeductible officers' compensation | ( | ||||||||||
Excess tax related to stock-based compensation | ( | ||||||||||
Other | ( | ||||||||||
Changes in unrecognized tax benefits | ( | ( | ( | ||||||||
Other adjustments | ( | ( | ( | ||||||||
Total income tax expense (benefit) | $ | $ | $( | ||||||||
_____________________________________________________
(1)The states that contribute to the majority (greater than 50%) of the tax effect in this category include California,
Florida, Georgia, Illinois, Michigan, Minnesota, New Jersey, New York, Pennsylvania, and Texas for 2025;
California, Illinois, New Jersey, New York, Pennsylvania, and Texas for 2024; and California for 2023.
December 31, | |||
(in thousands) | 2025 | 2024 | |
Deferred tax assets | |||
Other assets (1) | $ | $ | |
Operating lease liabilities | |||
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Stock-based compensation | |||
Research and development credits, net of reserves | |||
Capitalized research and development expenditures | |||
Intangible assets | |||
Accrued legal settlement | |||
Net operating losses | |||
Total deferred tax assets | |||
Valuation allowance | ( | ( | |
Deferred tax assets, net of valuation allowance | |||
Deferred tax liabilities | |||
Other liabilities | ( | ( | |
Operating lease right-of-use assets, net | ( | ( | |
Property and equipment | ( | ( | |
Insurance recovery receivable | ( | ( | |
Total deferred tax liabilities | ( | ( | |
Total deferred tax assets, net | $ | $ |
____________________________________________________
(1)Certain prior period amounts have been reclassified to conform to current period presentation. These
reclassifications had no impact on previously reported total deferred tax assets.
Year Ended December 31, | |||||
(in thousands) | 2025 | 2024 | 2023 | ||
Federal | $ | $ | $ | ||
State and local (1) | |||||
Total income taxes paid, net of refunds received | $ | $ | $ | ||
_____________________________________________________
(1)State and local income taxes paid to any jurisdiction did not exceed 5% of total income taxes paid, net of refunds
received.
On July 4, 2025, H.R. 1, titled "A bill to provide for reconciliation pursuant to Title II of H. Con. Res. 14," commonly
referred to as the One Big Beautiful Bill Act ("OBBBA") was enacted. The OBBBA contains several changes to corporate
taxation including, but not limited to, capitalization of research and development expenses, limitations on deductions for
interest expense and accelerated fixed asset depreciation. We completed our assessment of the impact from the OBBBA
and recorded the effects to our income tax expense for the year ended December 31, 2025. Specifically, the tax effects were
principally a timing difference between current and deferred taxes due to our election to deduct 2025 domestic research and
development expenditures as incurred and to amortize previously capitalized and unamortized domestic research and
development expenditures over two years. OBBBA did not have a material impact on our 2025 effective income tax rate.
We recognized total excess tax expense of $8.8 million, $3.7 million, and $7.1 million associated with equity award
exercises and vesting in income tax (expense) benefit for the years ended December 31, 2025, 2024, and 2023,
respectively.
We consider all available positive and negative evidence in our assessment of the recoverability of our net deferred tax
assets each reporting period. In 2021, we had cumulative three-year pre-tax losses adjusted for permanent book to tax
adjustments principally from substantial excess tax benefits realized in 2021 and 2020 and thus recognized a full valuation
allowance against our net deferred tax assets in excess of amortizable goodwill which we maintained through the end of
2022. During 2023, we determined that a valuation allowance against the majority of our net deferred tax assets was no
longer required primarily due to sustained tax profitability (pre-tax earnings or loss adjusted by permanent book to tax
differences), which was objective and verifiable evidence, and anticipated future earnings. As a result, we released
$54.6 million of our valuation allowance and recognized it as an income tax benefit in the consolidated statement of
operations for the year ended December 31, 2023.
As of December 31, 2025 and 2024, our valuation allowance is attributable to certain capital and standalone tax filings'
net deferred tax assets which are not more likely than not to be realized in the future. Our judgment regarding the need for a
valuation allowance may reasonably change in future reporting periods due to many factors, including changes in the level
of tax profitability that we achieve, changes in tax laws or regulations, and price fluctuations of our Class A common stock
and its related future tax effects from our outstanding equity awards.
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At December 31, 2025, we had U.S. federal net operating loss carryforwards ("NOLs") of $21.3 million available to
reduce future federal income taxes which are carried over indefinitely but utilization is subject to an 80% taxable income
limitation. At December 31, 2025, we also had state NOLs of $123.3 million available to reduce future state income taxes
which will expire in varying amounts beginning 2029. Additionally, as of December 31, 2025, we had state research tax
credits carryforwards of $25.5 million, $25.4 million of which generally may be carried forward indefinitely.
At December 31, 2025, tax years 2022 and forward were subject to examination by the Internal Revenue Service
(“IRS”), and tax years 2021 and forward were subject to examination by the various state taxing jurisdictions in which we are
subject to tax. At December 31, 2025, we were not subject to any federal or state income tax audits.
(in thousands) | |
Gross unrecognized tax benefits at December 31, 2022 | $ |
Increases related to prior year tax positions | |
Increases related to current year tax positions | |
Decreases related to prior year tax positions | ( |
Lapse of statute of limitations | ( |
Gross unrecognized tax benefits at December 31, 2023 | |
Increases related to prior year tax positions | |
Increases related to current year tax positions | |
Lapse of statute of limitations | ( |
Gross unrecognized tax benefits at December 31, 2024 | |
Increases related to prior year tax positions | |
Increases related to current year tax positions | |
Decreases related to prior year tax positions | ( |
Lapse of statute of limitations | ( |
Gross unrecognized tax benefits at December 31, 2025 | $ |
As of December 31, 2025, we had gross unrecognized tax benefits of approximately $15.2 million, $13.4 million of
which, if recognized, would impact our effective tax rate.
As of December 31, 2025 and 2024, accrued interest and penalties related to uncertain tax positions were not material.
12. Debt
Prior to the July 10, 2024 amendment described below, our First Lien Credit Agreement (as amended from time to time,
the "Credit Agreement") provided for (i) a $700.0 million term loan with a maturity date of October 10, 2025 (“First Lien Term
Loan Facility”); and (ii) a revolving credit facility for up to $100.0 million (the “Revolving Credit Facility”) with a maturity date
of July 11, 2025.
On July 10, 2024, we entered into the Sixth Amendment to First Lien Credit Agreement (the "Sixth Amendment") to,
among other things, (i) establish a $500.0 million term loan (the “2024 Term Loan Facility”) that matures on July 10, 2029 (ii)
extend the maturity on $88.0 million of the Revolving Credit Facility to April 10, 2029 and (iii) immaterially modify certain
covenants. The remaining $12.0 million of the Revolving Credit Facility not subject to the maturity extension matured on July
11, 2025. Concurrent with the closing of the Sixth Amendment, we repaid the First Lien Term Loan Facility in full using all of
the proceeds from the 2024 Term Loan Facility (after giving effect to a $22.8 million cashless roll by continuing lenders) and
cash on hand. The 2024 Term Loan Facility and the Revolving Credit Facility are collateralized by substantially all of our
assets and 100 % of the equity interest of GoodRx.
The 2024 Term Loan Facility bears interest, at our option, at either (i) a term rate based on the Secured Overnight
Financing Rate (“SOFR”), subject to a “floor” of 0.00 %, plus a margin of 3.75 %; or (ii) an alternate base rate plus a margin of
with the quarter ended March 31, 2025, with any remaining unpaid principal and any accrued interest due upon maturity. We
may make voluntary prepayments of the 2024 Term Loan Facility from time to time, and we are required in certain instances
related to asset dispositions, casualty events, non-permitted debt issuances and annual excess cash flow, to make
mandatory prepayments of the 2024 Term Loan Facility.
In connection with the Sixth Amendment, we recognized a $2.1 million loss on the extinguishment of debt related to the
write-off of a portion of existing unamortized debt issuance costs and discounts. Third-party transaction costs incurred
related to the 2024 Term Loan Facility was $4.7 million, of which $2.7 million were expensed as incurred as other expense in
our consolidated statement of operations for the year ended December 31, 2024. The remaining third-party transaction costs
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along with a $5.0
sheet as of December 31, 2025 and 2024.
The effective interest rate on our term loans for the years ended December 31, 2025, 2024, and 2023 was 8.55 %,
We had no
Revolving Credit Facility, if any, bear interest, at our option, at either (i) Term SOFR plus a margin ranging from 2.50 % to
on our First Lien Net Leverage Ratio (as defined in the Credit Agreement). We incur a commitment fee ranging from 0.25 %
to 0.50 % per annum, depending on our First Lien Net Leverage Ratio, on any unused commitments. In addition, the
Revolving Credit Facility has a fixed fronting fee of 0.125 % per annum for aggregate undrawn and disbursed but
unreimbursed letters of credit.
We had outstanding letters of credit issued against the Revolving Credit Facility for $7.8 million and $8.3 million as of
December 31, 2025 and 2024, respectively, which reduces our available borrowings under the Revolving Credit Facility. The
outstanding letters of credit principally relate to a facility lease and is eligible to decrease by 10% of the then outstanding
amount per year, commencing in 2023.
December 31, | |||
(in thousands) | 2025 | 2024 | |
Principal balance under 2024 Term Loan Facility | $ | $ | |
Less: Unamortized debt issuance costs and discounts | ( | ( | |
$ | $ | ||
As of December 31, 2025, we were subject to a financial covenant requiring maintenance of a First Lien Net Leverage
Ratio not to exceed 8.2 to 1.0 only in the event that the amounts outstanding under the Revolving Credit Facility exceed a
specified percentage of commitments under the Revolving Credit Facility, and other nonfinancial covenants under the Credit
Agreement. Additionally, GoodRx is restricted from making dividend payments, loans, or advances to us. At December 31,
2025, we were in compliance with our covenants.
2025:
(in thousands) | |
Year Ending December 31, | |
2026 | $ |
2027 | |
2028 | |
2029 | |
Total principal payments | $ |
13. Commitments and Contingencies
Refer to “Note 10. Leases” and “Note 12. Debt,” for details of contractual obligations for our non-cancelable operating
leases and principal payments under our debt agreements, respectively.
Purchase Commitments
As of December 31, 2025, we had several commitments with remaining terms in excess of one year with a variety of
vendors for services to be used in the ordinary course of business totaling $10.4 million. We expect the majority of these
commitments to be spent roughly evenly per annum through 2027. Additionally, in January 2026, we signed a 3 -year
agreement for cloud hosting services pursuant to which we committed to spend a total of approximately $6.4 million through
2028.
Legal Contingencies
Consumer privacy class action - Between February 2, 2023, and March 30, 2023, five individual plaintiffs filed five
separate putative class actions lawsuits against Google, Meta, Criteo and us, alleging generally that we have not adequately
protected consumer privacy and that we communicated consumer information to third parties, including the three co-
defendants. Four of the plaintiffs allege common law intrusion upon seclusion and unjust enrichment claims, as well as
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claims under California’s Confidentiality of Medical Information Act, Invasion of Privacy Act, Consumer Legal Remedies Act,
and Unfair Competition Law. One of these four plaintiffs additionally brings a claim under the Electronic Communications
Privacy Act. The fifth plaintiff brings claims for common-law unjust enrichment and violations of New York’s General
Business Law. Four of these cases were originally filed in the United States District Court for the Northern District of
California ("NDCA") (Cases No. 3:23-cv-00501; 3:23-cv-00744; 3:23-cv-00940; and 4:23-cv-01293). One case was originally
filed in the United States District Court for the Southern District of New York (Case No. 1:23-cv-00943); however, that case
was voluntarily dismissed and re-filed in the NDCA (Case No. 3:23-cv-01508). These five matters have been consolidated
and assigned to U.S. District Judge Araceli Martínez-Olguín in the NDCA. The court also set a briefing schedule for filing a
single consolidated complaint, which the plaintiffs filed on May 21, 2023 (Case No. 3:23-cv-00501-AMO; the "NDCA Class
Action Matter"), as well as motions to dismiss and motions to compel arbitration. In addition to the aforementioned claims,
the plaintiffs in the now consolidated matter bring claims under the Illinois Consumer Fraud and Deceptive Business
Practices Act, common law negligence and negligence per se, in each case, pleaded in the alternative. The plaintiffs are
seeking various forms of monetary damages (such as statutory damages, compensatory damages, attorneys’ fees, and
disgorgement of profits) as well as injunctive relief. Briefing on the motions to dismiss and motions to compel arbitration was
completed on August 24, 2023.
On October 27, 2023, six plaintiffs filed a class action complaint (Case No. 1:23-cv-24127-BB; the “SDFL Class Action
Matter”) against us in the United States District Court for the Southern District of Florida ("SDFL"). The plaintiffs alleged, on
behalf of the same nationwide class as the NDCA Class Action Matter, substantially the same statutory and common law
violation claims as alleged in that matter as well as claims based on the federal Electronic Communications Privacy Act,
invasion of privacy under California common law and the California constitution, invasion of privacy under New Jersey's
Constitution, and violations of Pennsylvania’s Wiretapping and Electronic Surveillance Control Act, Florida’s Security of
Communications Act, New York’s Civil Rights Law and Stop Hack and Improve Electronic Data Security Act. The plaintiffs in
the SDFL Class Action Matter seek various forms of monetary damages as well as injunctive and other unspecified equitable
relief.
On October 27, 2023, we entered into a proposed settlement agreement with the plaintiffs in the SDFL Class Action
Matter, on behalf of a nationwide settlement class that includes the NDCA Class Action Matter, which provides for a payment
of $13.0 million by us. On October 30, 2023, the plaintiffs in the SDFL Class Action Matter filed a motion and memorandum
in support of preliminary approval of the proposed class action settlement and, on October 31, 2023, the SDFL granted
preliminary approval of the proposed settlement. Members of the class have the opportunity to opt-out of the class and
commence their own actions.
In response to the proposed settlement in the SDFL Class Action Matter, plaintiffs in the NDCA Class Action Matter filed
(i) on November 1, 2023, a motion in the NDCA for an order to require us to cease litigation of, or alternatively file a motion
to stay in, the SDFL Class Action Matter and enjoin us from seeking settlement with counsel other than plaintiffs’ counsel in
the NDCA Class Action Matter; and (ii) on November 2, 2023, a motion in the SDFL for that court to allow them to intervene
and appear in the SDFL action, transfer the SDFL Class Action Matter to the NDCA and reconsider and deny its preliminary
approval of the proposed settlement. The SDFL has issued an order requiring the SDFL plaintiffs to, among other things, file
a response to the NDCA plaintiffs' motion to intervene. Additionally, U.S. District Judge Araceli Martínez-Olguín in the NDCA
issued an order for us to show cause as to why we should not be sanctioned for an alleged failure to provide notification to
the NDCA of the pendency of the SDFL Class Action Matter. We filed our written response to this order on November 8,
2023. The NDCA held a hearing on November 14, 2023, and ordered parties to the litigation to participate in mediation. The
parties participated in mediation on January 10, 2024, and agreed to participate in an additional day of mediation, which
occurred on March 7, 2024.
On December 3, 2024, the SDFL plaintiffs filed a voluntary motion to dismiss, with prejudice, which was approved by
the court on December 4, 2024. On November 25, 2024, we entered into a settlement agreement with the NDCA plaintiffs
for $25.0 million, subject to approval by the court. On June 12, 2025, the court denied the motion for preliminary approval of
the settlement with prejudice, with leave for the plaintiffs to refile with additional information requested by the court. Based
on the settlement agreement, an estimated probable loss of $25.0 million was recognized within accrued expenses and
other current liabilities on our consolidated balance sheet as of December 31, 2024, and remained accrued as of December
31, 2025. While this amount represents our best judgment of the probable loss based on the information currently available
to us, it is subject to significant judgments and estimates and numerous factors beyond our control, including, without
limitation, final approval of the court. Additionally, during 2025 we estimated a probable loss of $5.5 million relating to the
indemnification of certain parties named in the class action lawsuits. We have accrued this estimated probable loss within
accrued expenses and other current liabilities on our consolidated balance sheet as of December 31, 2025. On November
19, 2025, together with another party named in the class action lawsuit, we filed an amended settlement agreement. On
November 26, 2025, plaintiffs filed a motion for preliminary approval of the class settlement. On January 16, 2026, the court
denied the motion for preliminary approval of the settlement, requesting additional information from the plaintiffs. The terms
of the amended settlement agreements were reflective of the aggregate probable loss recorded in connection with this
matter and, as such, we did not accrue for any additional amounts. The results of legal proceedings are inherently uncertain,
and upon final resolution of these matters, it is reasonably possible that the actual loss may differ from our estimates.
Consumer state litigations - On May 28, 2024, The Bert and Annette Mullens Foundation ("Mullens Foundation") filed a
lawsuit against us in Pope County, Arkansas, alleging that we violated an Arkansas statute related to the distribution of
health-related discount cards. Specifically, the statute provides that each discount card must “expressly provide in bold and
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prominent type that the discounts are not insurance.” Ark. Code Ann. § 4-106-201(1). Furthermore, the statute provides that
each card must “expressly provide in bold and prominent type on the card or in a statement attached to the card that the
consumer has the right to cancel his or her registration within thirty (30) days from the effective date of the card.” Ark. Code
Ann. § 4-106-201(2). The plaintiff alleges that our cards did not comply with these requirements, and sought an injunction
and statutory damages. We filed a motion to dismiss the complaint, which was denied on December 2, 2024. On May 9,
2025, the Arkansas Attorney General moved to intervene in the case. On May 13, 2025, the plaintiff moved for partial
summary judgment, which we and the Arkansas Attorney General opposed. Separately, on September 24, 2025, the State of
Arkansas, ex rel. Tim Griffin, Attorney General, filed suit in Faulkner County, Arkansas alleging the same violations of Ark.
Code Ann. § 4-106-201 et seq. as the Mullens Foundation in addition to violations of the Arkansas Deceptive Trade
Practices Act ("ADTPA"). On September 25, 2025, the Circuit Court of Faulkner County entered a Consent Judgment
through which the plaintiff, acting parens patriae for the people of Arkansas, released us from any and all claims and
remedies available or potentially available under the ADTPA and the discount card statute, Ark. Code Ann. §§ 4-106-201 et
seq. for GoodRx discount cards sold, marketed, promoted, advertised, or otherwise distributed in Arkansas from January 1,
2022 until the effective date of the agreement. As part of the Consent Judgment we also agreed to pay an immaterial
monetary relief.
Furthermore, on June 11, 2024, the Minnesota Teamsters Service Bureau, also filed a lawsuit against us in Hennepin
County, Minnesota, alleging that we violated a Minnesota statute related to the distribution of health-related discount cards.
Specifically, the statute provides that each discount card must “expressly provide in bold and prominent type that the
discounts are not insurance.” Minn. Stat. Ann. § 325F.784, subd. 1(1). The plaintiff alleges that our cards do not comply with
these requirements and also seeks an injunction and statutory damages. We filed a motion to dismiss the complaint, which
was denied on December 17, 2024. On June 10, 2025, the plaintiff moved to dismiss some of our counterclaims; the court
granted the motion to dismiss. Discovery has been completed in Minnesota. On October 10, 2025, we moved for summary
judgment and plaintiff moved for partial summary judgment. On February 5, 2026, the court entered an order on our motion
for summary judgment, directing that judgment be entered dismissing plaintiff’s claims as time-barred.
We intend to vigorously defend against the claims asserted in the Mullens Foundation matter and the Minnesota
Teamsters Service Bureau matters as we believe we have meritorious defenses to such claims. While it is reasonably
possible a loss may have been incurred, we have not accrued a loss as a loss is not probable and we are unable to estimate
a loss or range of loss.
These pending proceedings involve complex questions of fact and law and may require the expenditure of significant
funds and the diversion of other resources to defend. In addition, during the normal course of business, we (including our
directors and officers whom we indemnify) may become subject to, and are presently involved in, legal proceedings, claims
and litigation. Such matters are subject to many uncertainties and outcomes are not predictable with assurance. Aside from
the consumer privacy class action matter, we have not accrued for a material loss for any other matters as a loss is not
probable and a loss, or a range of loss, is not reasonably estimable. Accruals for loss contingencies are recognized when a
loss is probable, and the amount of such loss can be reasonably estimated. See "Note 9. Accrued Expenses and Other
Current Liabilities" for additional information. Loss recoveries are recognized when a loss has been incurred and the
recovery is probable. See "Note 4. Prepaid Expenses and Other Current Assets" for additional information.
14. Stockholders' Equity
Common Stock
We have two classes of authorized and outstanding common stock: Class A common stock and Class B common stock.
The rights of the holders of the Class A common stock and Class B common stock are identical except for voting and
conversion rights. The holders of the Class A common stock are entitled to one vote per share and the holders of the Class
B common stock are entitled to 10 votes per share. Each share of Class B common stock is convertible into one share of
Class A common stock at any time at the option of the holder and will automatically convert to Class A common stock upon
any transfer, except for certain permitted transfers. All Class B common stock will convert automatically into an equivalent
number of Class A common stock upon the earlier of (i) September 25, 2027; or (ii) the first date the aggregate number of
shares of Class B common stock cease to represent at least 10 % of the aggregate outstanding shares of common stock.
During the years ended December 31, 2025, 2024, and 2023, 42.9 million, 24.9 million, and 12.0 million shares of Class B
common stock were converted into an equivalent number of shares of Class A common stock, respectively.
Share Repurchases
On February 23, 2022, our Board authorized the repurchase of up to an aggregate of $250.0 million of our Class A
common stock through February 23, 2024. On February 27, 2024, our Board approved a new stock repurchase program
which authorized the repurchase of up to an aggregate of $450.0 million of our Class A common stock with no expiration
date. Repurchases under these repurchase programs may be made in the open market, in privately negotiated transactions
or otherwise, with the amount and timing of repurchases to be determined at our discretion, depending on market conditions
and corporate needs, or under a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c)(1)
under the Exchange Act. These repurchase programs do not obligate us to acquire any particular amount of Class A
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common stock and may be modified, suspended, or terminated at any time at the discretion of our Board. Repurchased
shares are subsequently retired and returned to the status of authorized but unissued. As of December 31, 2025, we had
$72.9 million available for future repurchases of our Class A common stock under this repurchase program.
In March 2025, we repurchased 10.0 million, 7.0 million, and 3.0 million shares of our Class A common stock (after
giving effect to the automatic conversion of our Class B common stock to Class A common stock upon such repurchase)
from related parties, Francisco Partners IV, L.P. and Francisco Partners IV-A (collectively, "Francisco Partners"), Idea Men,
LLC, and Spectrum Equity VII, L.P., Spectrum VII Investment Managers' Fund, L.P., and Spectrum VII Co-Investment Fund,
L.P. (collectively, "Spectrum"), respectively, for an aggregate repurchase of 20.0 million shares of our Class A common stock
at a price of $4.20 per share, in each case representing a discount from our closing share price of $4.42 as of the last
trading day prior to the execution date of these transactions. The aggregate consideration for these repurchases was $84.9
million, inclusive of direct costs and estimated excise taxes associated with these transactions.
In March 2024, we repurchased 14.6 million and 6.2 million shares of our Class A common stock (after giving effect to
the automatic conversion of our Class B common stock to Class A common stock upon such repurchase) from Francisco
Partners and Spectrum, respectively, for an aggregate repurchase of 20.9 million shares of our Class A common stock at a
price of $7.19 7.57
transaction execution. These repurchases closed on March 11, 2024 for an aggregate consideration of $151.4 million,
inclusive of direct costs and estimated excise taxes associated with these transactions.
In November 2023, we repurchased 12.0
automatic conversion of our Class B common stock to Class A common stock upon such repurchase) from Spectrum at a
price of $5.47 per share, representing a discount from our closing share price of $5.76 on the date of the transaction
execution. The repurchase closed on November 27, 2023 for an aggregate consideration of $65.9 million, inclusive of direct
costs and estimated excise taxes associated with the transaction.
These related party repurchases were approved by our Board and its Audit and Risk Committee as part of the
aforementioned repurchase programs.
Year Ended December 31, | ||||||
(in thousands) | 2025 | 2024 | 2023 | |||
Number of shares repurchased | ||||||
Cost of shares repurchased (1) | $ | $ | $ | |||
_____________________________________________________
(1)Includes direct costs and estimated excise taxes associated with share repurchases.
15. Stock-Based Compensation
Employee Equity Incentive Plans
Our Board or its compensation committee is authorized to grant stock-based awards under an approved equity
incentive plan adopted in 2020 (the “2020 Plan”), which may be issued as awards covering either Class A or Class B
common stock. Notwithstanding anything to the contrary in the 2020 Plan, no more than 300.0 million shares of common
stock (either Class A or Class B common stock) may be issued pursuant to the exercise of incentive stock options under the
2020 Plan.
The number of shares available for issuance under the 2020 Plan will increase annually on the first day of each
calendar year beginning January 1, 2021 and ending on and including January 1, 2030, equal to the lesser of (i) 5 % of the
aggregate number of shares of Class A and Class B common stock outstanding on the final day of the immediately
preceding calendar year and (ii) such smaller number of shares as is determined by our Board.
At December 31, 2025, 83.6 million shares were available for issuance under the 2020 Plan.
We also allow our employees to participate in a stockholder-approved employee stock purchase plan ("ESPP"). The
stock-based compensation cost related to ESPP is not material to our consolidated financial statements. At December 31,
2025, 27.5 million shares were available for issuance under the ESPP.
Stock Options
Stock options granted for newly-hired employees generally vest as to 25 % of the total award on the first anniversary of
the employment start date, and thereafter ratably quarterly over the remaining three-year period. Annual refresh stock option
grants for employees generally vest quarterly over a four-year period. In limited circumstances, stock option grants to senior
level executives may have early exercise rights and shorter vesting terms than the aforementioned. All stock options have a
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In April 2023, our Board appointed Scott Wagner as our Interim Chief Executive Officer. In May 2023, our Board granted
Mr. Wagner a stock option award covering 3.0 million shares of our Class A common stock with a grant date fair value of
$9.6 million that vests in twelve equal monthly installments. In March 2024, our Board granted Mr. Wagner a stock option
award covering 0.9 million shares of our Class A common stock with a grant date fair value of $4.0 million that vests in eight
equal monthly installments. As of December 31, 2024, all stock option awards of Mr. Wagner were fully vested and
exercisable.
In December 2024, our Board appointed Wendy Barnes as our Chief Executive Officer and President, effective January
1, 2025, succeeding Mr. Wagner. In connection with her appointment, Ms. Barnes, among other compensation, received a
stock option award covering 2.8 million shares of our Class A common stock with a grant date fair value of $9.0 million. The
stock option award is early exercisable and vests with respect to 25 % of the total award on January 15, 2026, and thereafter
quarterly over the remaining three-year period.
(in thousands, except per share amounts and term information) | Shares | Weighted Average Exercise Price | Weighted Average Remaining Contractual Term | Aggregate Intrinsic Value | |||
Outstanding at December 31, 2024 | $ | $ | |||||
Granted | |||||||
Exercised | ( | ||||||
Expired / Cancelled / Forfeited | ( | ||||||
Outstanding at December 31, 2025 | $ | $ | |||||
Exercisable at December 31, 2025 | $ | $ |
The weighted average grant date fair value per share of stock options granted for the years ended December 31, 2025,
2024, and 2023 was $3.01 , $4.75 , and $3.70 , respectively. The aggregate intrinsic value of options exercised for the years
ended December 31, 2025, 2024, and 2023 was $0.1 million, $8.0 million, and $5.8 million, respectively. The fair value of
stock options that vested during the years ended December 31, 2025, 2024, and 2023 was $17.3 million, $26.2 million, and
$28.8 million, respectively.
All stock options outstanding at December 31, 2025 were options to purchase shares of Class A common stock. The fair
value of option awards issued with service or performance vesting conditions are estimated on the grant date using the
Black-Scholes option pricing model. The following table summarizes the assumptions used:
Year Ended December 31, | |||||
2025 | 2024 | 2023 | |||
Risk-free interest rate | |||||
Expected term | |||||
Expected stock price volatility | |||||
Dividend yield | |||||
For the years ended December 31, 2025, 2024, and 2023, the stock-based compensation expense related to stock
options was $19.6 million, $25.7 million, and $26.1 million, respectively. At December 31, 2025, there was $33.0 million of
total unrecognized stock-based compensation cost related to stock options, which is expected to be recognized over a
weighted average remaining service period of 2.8 years.
Restricted Stock Units
(in thousands, except per share amounts) | Restricted Stock Units for Class A Common Stock | Weighted Average Grant Date Fair Value | |
Outstanding at December 31, 2024 | $ | ||
Granted | |||
Vested | ( |
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Forfeited | ( | ||
Outstanding at December 31, 2025 | $ |
For the years ended December 31, 2025, 2024, and 2023, the fair value of RSUs that vested was $68.6 million, $130.4
million, and $137.5 million, respectively.
Restricted Stock Units for Class A Common Stock
RSUs granted for newly-hired employees generally vest as to 25 % of the total award on the first anniversary of the
employment start date, and thereafter ratably quarterly over the remaining three-year period. Annual refresh RSUs granted
to employees generally vest quarterly over a four-year period. In limited circumstances, RSU grants to senior level
executives may have shorter vesting terms than the aforementioned.
For the years ended December 31, 2025, 2024, and 2023, total stock-based compensation expense related to RSUs
was $56.4 million, $68.0 million, and $57.0 million, respectively. At December 31, 2025, there was $118.5 million of total
unrecognized stock-based compensation cost related to these RSUs, which is expected to be recognized over a weighted
average remaining service period of 2.6 years.
Restricted Stock Units for Class B Common Stock
In September 2020, our Board granted RSUs covering an aggregate of 24.6 million shares of Class B common stock to
our Co-Founders (the “Founders Awards”), subject to the completion of our initial public offering and continued employment
through the applicable vesting dates. Each of our Co-Founders received (i) 8.2 million RSUs that vest based on the
achievement of certain stock price goals and the settlement of shares is to be deferred by three-years from the applicable
vesting date (the “Performance-Vesting Founders Awards”) and (ii) 4.1 million RSUs that vest and settle in equal quarterly
installments over four years (the “Time-Vesting Founders Awards”), subject to certain vesting acceleration terms including to
satisfy certain tax withholding obligations at the time of vesting. The grant date fair value of these awards totaled $533.3
million, of which $213.5 million related to the Time-Vesting Founders Awards and $319.8 million related to the Performance-
Vesting Founders Awards.
All of the Performance-Vesting Founders Awards vested in October 2020 and we settled 0.7 million RSUs to satisfy
certain tax withholding obligations at that time. At the time of vesting, the remaining 15.7 million vested shares were
contingently issuable where there was no circumstance under which those shares would not be issued. In October 2023, we
net settled the remaining 15.7 million vested shares and remitted cash consideration of $44.5 million on behalf of our Co-
Founders to the relevant tax authorities to satisfy income tax withholding obligations. We withheld an aggregate of 8.1
million shares of our Class B common stock and delivered an aggregate of 7.6 million shares of our Class B common stock
to our Co-Founders to net settle the award which was automatically converted to an equivalent number of shares of Class A
common stock on the settlement date.
During the years ended December 31, 2024 and 2023, we recognized $4.4 million and $20.5 million of stock-based
compensation expense, respectively, related to the Founders Awards. Stock-based compensation expense related to the
16. Basic and Diluted Earnings (Loss) Per Share
Year Ended December 31, | |||||
(in thousands, except per share amounts) | 2025 | 2024 | 2023 | ||
Numerator: | |||||
Net income (loss) | $ | $ | $( | ||
Denominator: | |||||
Weighted average shares - basic | |||||
Dilutive impact of stock options and restricted stock units | |||||
Weighted average shares - diluted | |||||
Earnings (loss) per share: | |||||
Basic | $ | $ | $( | ||
Diluted | $ | $ | $( | ||
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per share for the periods presented because including them would have been anti-dilutive:
Year Ended December 31, | |||||
(in thousands) | 2025 | 2024 | 2023 | ||
Stock options and restricted stock units | |||||
17. Restructuring
From time to time, we implement restructuring plans and other cost savings initiatives, which may include workforce
reductions as well as re-balancing of products and services. These restructuring activities are part of our strategic focus on
scaling and re-balancing our cost structure to drive improved profitability.
2024, and 2023:
Year Ended December 31, | |||||
(in thousands) | 2025 | 2024 | 2023 | ||
Non-cash charges (1) (2) | $ | $ | $ | ||
Cash charges | |||||
Personnel related costs (3) | |||||
Contract costs (4) | |||||
Total restructuring related costs | $ | $ | $ | ||
_____________________________________________________
(1)For the year ended December 31, 2024, non-cash charges principally relate to a $6.8 million loss on disposal of
software license used to support the product feature that was sunset and presented within sales and marketing
expenses in the consolidated statement of operations.
(2)For the year ended December 31, 2023, non-cash charges principally relate to (i) $46.7 million amortization of
acquired intangible assets related to vitaCare and capitalized internal-use software that were accelerated through
December 31, 2023 and presented within depreciation and amortization in the consolidated statement of
operations; and (ii) a $7.0 million loss on the disposal of certain capitalized software that were not yet ready for
their intended use and presented within product development and technology expenses in the consolidated
statement of operations.
(3)Cash charges on personnel related costs consist of termination charges arising from severance obligations,
continuation of salaries and benefits over a notification period during which impacted employees did not provide
active service, and other customary employee benefit payments in connection with a reduction in force. For the
year ended December 31, 2025, $3.7 million of these costs were recognized in product development and
technology, $3.2 million in sales and marketing with the remainder primarily in general and administrative expenses
in the consolidated statement of operations. For the year ended December 31, 2024, the majority of these costs
were recognized in product development and technology expenses in the consolidated statement of operations. For
the year ended December 31, 2023, $4.5 million of these costs were recognized in cost of revenue, $2.4 million in
product development and technology, $2.2 million in sales and marketing with the remainder in general and
administrative expenses in the consolidated statement of operations.
(4)For the year ended December 31, 2023, this cash payment relates to the termination of certain contracts with a
pharma direct client, which was recognized as a reduction of revenue in the consolidated statement of operations.
As of December 31, 2025 and 2024, the liability associated with our restructuring related activities was not material.
18. Condensed Financial Information of Parent Company
GoodRx Holdings, Inc. has no material assets or standalone operations other than its ownership in its consolidated
subsidiaries. Under the terms of debt agreements entered into by GoodRx, a wholly-owned subsidiary of GoodRx
Intermediate Holdings, LLC, which itself is a wholly-owned subsidiary of GoodRx Holdings, Inc., GoodRx is restricted from
making dividend payments, loans, or advances to GoodRx Intermediate Holdings, LLC and GoodRx Holdings, Inc. These
restrictions have resulted in the restricted net assets (as defined in Rule 1-02 of Regulation S-X) of GoodRx and its
subsidiaries to exceed 25 % of the consolidated net assets of GoodRx Holdings, Inc. and its subsidiaries.
The condensed financial information is presented on a “parent-only” basis, and GoodRx Holdings, Inc.’s investment in
its subsidiary is stated at cost plus equity in earnings (loss) of subsidiary less distributions received from subsidiary since the
date of acquisition. GoodRx Holdings. Inc.’s share of net income (loss) of its subsidiary is included in net income (loss) using
the equity method of accounting.
During 2025, 2024, and 2023, GoodRx Holdings, Inc. received no
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(in thousands, except par values) | December 31, 2025 | December 31, 2024 | |
Assets | |||
Cash | $ | $ | |
Investment in subsidiary, net of distributions | |||
Total assets | $ | $ | |
Liabilities and stockholders' equity | |||
Total liabilities | $ | $ | |
Stockholders' equity | |||
Preferred stock, $ | |||
Common stock, $ | |||
Additional paid-in capital | |||
Accumulated deficit | ( | ( | |
Total stockholders' equity | |||
Total liabilities and stockholders' equity | $ | $ |
Year Ended December 31, | |||||
(in thousands) | 2025 | 2024 | 2023 | ||
Equity in earnings (loss) of subsidiary | $ | $ | $( | ||
Net income (loss) | $ | $ | $( | ||
Year Ended December 31, | |||||
(in thousands) | 2025 | 2024 | 2023 | ||
Cash flows from operating activities | |||||
Net income (loss) | $ | $ | $( | ||
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities: | |||||
Equity in (earnings) loss of subsidiary | ( | ( | |||
Changes in assets and liabilities: | |||||
Other assets | ( | ||||
Other current liabilities | ( | ||||
Net cash provided by (used in) operating activities | ( | ||||
Cash flows from investing activities | |||||
Distribution from subsidiary | |||||
Net cash provided by investing activities | |||||
Cash flows from financing activities | |||||
Repurchases of Class A common stock | ( | ( | ( | ||
Proceeds from exercise of stock options | |||||
Employee taxes paid related to net share settlement of equity awards | ( | ( | ( | ||
Proceeds from employee stock purchase plan | |||||
Net cash used in financing activities | ( | ( | ( | ||
Net change in cash | ( | ||||
Cash | |||||
Beginning of period | |||||
End of period | $ | $ | $ | ||
FAQ
What is GoodRx (GDRX) trying to achieve with its healthcare platform?
GoodRx aims to build a leading consumer-focused digital healthcare platform that helps Americans save time and money on medications. It aggregates billions of pricing data points daily, giving users transparent prescription prices, GoodRx codes for discounts, and access to subscriptions, telehealth, and pharma-direct affordability programs.
How large is the market opportunity GoodRx (GDRX) is targeting?
GoodRx estimates a total addressable market between $600 billion and $710 billion for its primary solutions. This includes a $581–$691 billion prescription opportunity, incorporating written-but-unfilled prescriptions, and a $19 billion pharma direct opportunity where it partners with manufacturers to present affordability solutions to consumers.
What are the main revenue streams for GoodRx (GDRX)?
GoodRx’s primary revenue comes from its prescription transactions offering, where it earns fees when consumers use GoodRx codes and save versus list prices. Additional revenue arises from subscription programs, telehealth services, and pharma-direct arrangements where manufacturers pay to advertise and integrate affordability solutions on the GoodRx platform.
How could U.S. policy changes impact GoodRx (GDRX)?
The company notes that the One Big Beautiful Bill Act reduces Medicaid funding and tightens eligibility, while TrumpRx.gov introduces a federal direct-to-consumer discount platform. These initiatives may shift pricing dynamics and consumer behavior, and GoodRx states the impact on its business and results could be significant but is currently unclear.
What competitive and structural risks does GoodRx (GDRX) highlight?
GoodRx faces competition from other prescription discount and healthcare platforms, plus concentration risks with a limited number of PBMs and major pharmacy chains. It also cites risks from retail pharmacy store closures, PBM–pharmacy renegotiations, evolving data privacy laws, telehealth regulation, and challenges sustaining historical growth rates and consumer acquisition efficiency.
How does GoodRx (GDRX) create value for pharmacies, PBMs, and manufacturers?
GoodRx directs incremental prescription volume to PBM cash networks and retail pharmacies, helping reduce abandoned prescriptions and increase store traffic. For pharma manufacturers, it offers advertising and integrated savings tools—such as co-pay cards and consumer direct pricing—designed to improve access, adherence, and awareness for often expensive brand medications.
What role do subscriptions play in GoodRx’s (GDRX) strategy?
Subscription offerings like Gold, RxSmartSaver+, and condition-specific programs provide deeper discounts, bundled telehealth, and delivery options for a recurring fee. GoodRx states these subscriptions can offer higher consumer lifetime value and margins, and it plans to keep bundling services to increase adoption among existing prescription transactions users.
Goodrx Holdings, Inc.
NASDAQ:GDRX
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Feb 25, 2026
[8-K] GoodRx Holdings, Inc. Reports Material Event
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Health Information Services
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