Navient posts Q3 loss as provisions rise; $100M buyback OK’d

Rhea-AI Filing Summary

Navient Corporation reported third-quarter 2025 results with a GAAP net loss of $86 million ($0.87 per diluted share) and a Core Earnings net loss of $83 million ($0.84 per diluted share). Results reflected a $168 million provision for loan losses, including $13 million for FFELP and $155 million for Private Education Loans; of this, $17 million tied to new originations and the remainder to elevated delinquencies, macro outlook, and FFELP portfolio extension.

Segment performance was mixed: the Federal Education Loans segment earned $35 million with a 0.84% net interest margin, while Consumer Lending posted a $76 million net loss with a 2.39% margin. FFELP prepayments fell to $268 million from $1.0 billion a year ago, supporting a $11 million net benefit to net interest income from lower prepayment assumptions. Private Education Loan originations were $788 million in Q3 and $1.8 billion for the first nine months of 2025.

Capital actions included $26 million of share repurchases, a new $100 million buyback authorization, and $16 million in dividends. The company issued $543 million of asset-backed securities. The GAAP equity‑to‑asset ratio was 4.9% and the Adjusted Tangible Equity Ratio was 9.3%. As of September 30, 2025, common shares outstanding were 97,506,705.

Insights

Credit and funding analyst

Loss driven by higher provisions; funding and buybacks continue.

Navient posted a GAAP net loss of $86 million as credit costs rose. The loan-loss provision reached $168 million, with $155 million in Consumer Lending reflecting elevated delinquencies and macro factors. Federal Education Loans remained profitable, aided by sharply lower FFELP prepayments and a $11 million prepayment-assumption benefit.

On the balance sheet, the GAAP equity-to-asset ratio stood at 4.9% and Adjusted Tangible Equity Ratio at 9.3%. The company issued $543 million of ABS and returned capital via $26 million of repurchases and $16 million in dividends, with a new $100 million authorization.

Key dependencies include delinquency trends, net interest margins (0.84% Federal; 2.39% Consumer), and Private Education Loan originations ($788 million in Q3). Actual impact will track future credit performance and prepayment behavior within subsequent quarters.

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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q

(Mark One)

☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2025

or

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission File Number: 001-36228

Navient Corporation

(Exact name of registrant as specified in its charter)

Delaware	46-4054283
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)
13865 Sunrise Valley Drive, Herndon, Virginia 20171	(302) 283-8000
(Address of principal executive offices)	(Telephone Number)

(302) 283-8000

(Registrant’s telephone number, including area code)

(Former name, former address and former fiscal year, if changed since last report)

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☑ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☑ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer		☒		Accelerated filer		☐
Non-accelerated filer		☐		Smaller reporting company		☐
Emerging growth company		☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☑

Securities registered pursuant to Section 12(b) of the Act.

Title of each class		Trading Symbol(s)		Name of each exchange on which registered
Common stock, par value $.01 per share		NAVI		The NASDAQ Global Select Market
6% Senior Notes due December 15, 2043		JSM		The NASDAQ Global Select Market
Preferred Stock Purchase Rights		None		The NASDAQ Global Select Market

As of September 30, 2025, there were 97,506,705 shares of common stock outstanding.

TABLE OF CONTENTS

Organization of Our Form 10-Q

The order and presentation of content in our Quarterly Report on Form 10-Q (Form 10-Q) differs from the traditional Securities and Exchange Commission (SEC) Form 10-Q format. Our format is designed to improve readability and to better present how we organize and manage our business. See Appendix A, "Form 10-Q Cross-Reference Index" for a cross-reference index to the traditional SEC Form 10-Q format.

	Page Number
Forward-Looking and Cautionary Statements	1
Use of Non-GAAP Financial Measures	2
Business	3
Overview and Fundamentals of Our Business	3
Recent Business Developments	5
How We Organize Our Business	5
Management’s Discussion and Analysis of Financial Condition and Results of Operations	7
Selected Historical Financial Information and Ratios	7
The Quarter in Review	8
Results of Operations	9
Segment Results	12
Financial Condition	19
Liquidity and Capital Resources	24
Critical Accounting Policies and Estimates	27
Non-GAAP Financial Measures	27
Legal Proceedings	37
Risk Factors	37
Quantitative and Qualitative Disclosures about Market Risk	38
Unregistered Sales of Equity Securities and Use of Proceeds	41
Controls and Procedures	42
Exhibits	43
Financial Statements	44
Signatures	79
Appendix A – Form 10-Q Cross-Reference Index	80

FORWARD-LOOKING AND CAUTIONARY STATEMENTS

This Form 10-Q contains “forward-looking” statements and other information that is based on management’s current expectations as of the date of this report. Statements that are not historical facts, including statements about our beliefs, opinions, or expectations and statements that assume or are dependent upon future events, are forward-looking statements and often contain words such as “expect,” “assume,” “anticipate,” “intend,” “plan,” “believe,” “seek,” “see,” “will,” “would,” “may,” “could,” “should,” “goals,” or “target.” Such statements are based on management's expectations as of the date of this filing and involve many risks and uncertainties that could cause our actual results to differ materially from those expressed or implied in our forward-looking statements. Such risks and uncertainties are discussed more fully under the section titled “Risk Factors” and include, but are not limited to the following:

•general economic conditions, including the potential impact of inflation and interest rates on Navient and its clients and customers and on the creditworthiness of third parties;

•increased defaults on education loans held by us;

•unanticipated repayment trends on education loans including prepayments or deferrals resulting from new interpretations or the timing of the execution and implementation of current laws, rules or regulations or future laws, executive orders or other policy initiatives that operate to encourage or require consolidation, abolish existing or create additional income-based repayment or debt forgiveness programs or establish other policies and programs which may increase or decrease the prepayment rates on education loans and accelerate or slow down the repayment of the bonds in our securitization trusts;

•a reduction in our credit ratings;

•changes to applicable laws, rules, regulations and government policies, as well as changing regulatory and governmental oversight;

•changes in the general interest rate environment, including the availability of any relevant money-market index rate or the relationship between the relevant money-market index rate and the rate at which our assets are priced;

•the interest rate characteristics of our assets do not always match those of our funding arrangements;

•adverse market conditions or an inability to effectively manage our liquidity risk or access liquidity could negatively impact us;

•the cost and availability of funding in the capital markets;

•our ability to earn Floor Income and our ability to enter into hedges relative to that Floor Income are dependent on the future interest rate environment and therefore is variable;

•our use of derivatives exposes us to credit and market risk;

•our ability to continually and effectively align our cost structure with our business operations;

•a failure or breach of our operating systems, infrastructure or information technology systems;

•failure by any third party providing us material services or products or a breach or violation of law by one of these third parties;

•our current or previous work with government clients exposes us to additional risks inherent in the government contracting environment;

•acquisitions, strategic initiatives and investments or divestitures that we pursue;

•shareholder activism; and

•reputational risk and social factors.

Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements. Readers are urged to carefully review and consider the various disclosures made in this Form 10-Q and in other documents we file from time to time with the SEC that disclose risks and uncertainties that may affect our business.

The preparation of our consolidated financial statements also requires management to make certain estimates and assumptions including estimates and assumptions about future events. These estimates or assumptions may prove to be incorrect and actual results could differ materially. All forward-looking statements contained in this report are qualified by these cautionary statements and are made only as of the date of this report. We do not undertake any obligation to update or revise these forward-looking statements except as required by law.

Through this discussion and analysis, we intend to provide the reader with some narrative context for how our management views our consolidated financial statements, additional context within which to assess our operating results, and information on the quality and variability of our earnings, liquidity and cash flows.

1

USE OF NON-GAAP FINANCIAL MEASURES

We prepare financial statements and present financial results in accordance with GAAP. However, we also evaluate our business segments and present our financial results on a basis that differs from GAAP. We refer to this different basis of presentation as Core Earnings, which is a non-GAAP financial measure. We provide this Core Earnings basis of presentation on a consolidated basis and for each business segment because this is what we review internally when making management decisions regarding our performance and how we allocate resources. We also include this information in our presentations with credit rating agencies, lenders and investors. Because our Core Earnings basis of presentation is our measure of profit or loss for our segments, we are required by GAAP to provide Core Earnings disclosures in the notes to our consolidated financial statements for our business segments.

In addition to Core Earnings, we present the following other non-GAAP financial measures: Tangible Equity, Adjusted Tangible Equity Ratio, Earnings before Interest, Taxes, Depreciation and Amortization Expense (EBITDA) (for the Business Processing segment), and Allowance for Loan Losses Excluding Expected Future Recoveries on Previously Fully Charged-off Loans. Definitions for the non-GAAP financial measures and reconciliations are provided below, except that reconciliations of forward-looking non-GAAP financial measures are not provided because the Company is unable to provide such reconciliations without unreasonable effort due to the uncertainty and inherent difficulty of predicting the occurrence and financial impact of certain items, including, but not limited to, the impact of any mark-to-market gains/losses resulting from our use of derivative instruments to hedge our economic risks. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Non-GAAP Financial Measures” for a further discussion and a complete reconciliation between GAAP net income and Core Earnings.

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Business

Overview and Fundamentals of Our Business

Navient (Nasdaq: NAVI) helps students and families confidently manage the cost of higher education. We create long-term value for customers and investors through responsible lending, flexible refinancing, trusted servicing oversight, and decades of portfolio management expertise. Our employees thrive in a culture of belonging, where they are supported and proud to deliver meaningful outcomes. Learn more on Navient.com.

With a focus on data-driven insights, service, compliance and innovative support, Navient’s business consists of:

•Federal Education Loans

We own and manage a portfolio of $28.9 billion of federally guaranteed Federal Family Education Loan Program (FFELP) Loans. We support the success of our customers and ensure a compliant, efficient customer experience.

•Consumer Lending

We own and manage a portfolio of $15.5 billion of Private Education Loans. Through our Earnest brand we also refinance and originate Private Education Loans. We help students and families succeed through the college journey with innovative planning tools, student loans and refinancing products through our Earnest brand. In the first nine months of 2025, we originated $1.8 billion of Private Education Loans, a 73% increase from $1.0 billion a year ago.

Navient previously provided both healthcare and government business processing services. Our healthcare services business was sold in September 2024 and our government services business was sold in February 2025, marking the end of Navient providing business processing solutions. See "Recent Business Developments" for more detail.

Maximizing Cash Flows from Loan Portfolios and Maintaining a Strong Balance Sheet

The cash flows from our education loan portfolios continue to demonstrate the strength of our balance sheet, our efficient financings, credit risk management and underwriting of high-quality private education loans with attractive economics.

By optimizing capital adequacy and allocating capital to highly accretive opportunities, including organic growth and acquisitions, we remain well positioned to pay dividends and repurchase stock, while maintaining appropriate leverage that supports our credit ratings and ensures ongoing access to capital markets.

In December 2021, our Board of Directors approved a share repurchase program authorizing the purchase of up to $1 billion of the Company’s outstanding common stock and in October 2025 the Board authorized a new $100 million share repurchase program. The new share repurchase authorization, which is effective immediately, is in addition to the approximately $26 million of unused authorization as of September 30, 2025.

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To inform our capital allocation decisions, we use the Adjusted Tangible Equity Ratio(1) in addition to other metrics. Our GAAP equity-to-asset ratio was 4.9% and our Adjusted Tangible Equity Ratio(1) was 9.3% as of September 30, 2025.

(Dollars and shares in millions)		Q3-25				Q3-24
Shares repurchased			2.0				2.1
Reduction in shares outstanding			2	%			2	%
Total repurchases in dollars		$	26			$	33
Dividends paid		$	16			$	17
Total Capital Returned(2)		$	42			$	50
GAAP equity-to-asset ratio			4.9	%			5.0	%
Adjusted Tangible Equity Ratio(1)			9.3	%			9.8	%

Commitment to Corporate Social Responsibility and Compliance

We maintain a robust, multi-layered compliance management system and thoroughly understand and comply with applicable federal, state, and local laws. We follow the industry-leading “Three Lines Model” compliance framework. This framework and other compliance protocols ensure we adhere to key industry laws and regulations including but not limited to: Fair and Accurate Credit Transactions Act (FACTA); Fair Credit Reporting Act (FCRA); Fair Debt Collection Practices Act (FDCPA); Electronic Funds Transfer Act (EFTA); Equal Credit Opportunity Act (ECOA); Gramm-Leach-Bliley Act (GLBA); Health Insurance Portability and Accountability Act (HIPAA); IRS Publication 1075; Servicemembers Civil Relief Act (SCRA); Military Lending Act (MLA); Telephone Consumer Protection Act (TCPA); Truth in Lending Act (TILA); Unfair, Deceptive, or Abusive Acts and Practices (UDAAP); state laws; and state and city licensing.

We are committed to contributing to the social and economic wellbeing of our communities; fostering the success of our customers; supporting a culture of integrity and inclusion in our workforce; and embracing sustainable business practices. Navient has earned recognition from a variety of leading organizations for our continued commitment to social responsibility. Our employees are engaged in our communities through company-sponsored volunteering and philanthropic programs.

Navient is committed to a sustainable future. We leverage technologies that minimize energy use in our office buildings and promote widespread adoption of “paperless” digital customer communications. Navient prioritizes the usage of power-saving features to our buildings to reduce energy usage. Energy efficiency and reducing carbon dioxide (CO2) and CO2 equivalents are among the many factors considered in our real estate decisions.

(1)Item is a non-GAAP financial measure. For a description and reconciliation, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Non-GAAP Financial Measures.”

(2)Capital Returned is defined as share repurchases and dividends paid.

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Recent Business Developments

On January 30, 2024, as a result of an in-depth review of our business, Navient announced strategic actions to simplify our company, reduce our expense base, and enhance our flexibility. We have made substantial progress on these actions. We adopted a variable, outsourced servicing model when MOHELA began servicing our loan portfolio in July 2024. We completed the divestiture of our Business Processing segment business with our healthcare services business sold in September 2024 and our government services business sold in February 2025. In conjunction with the decision to outsource student loan servicing, divesting the Business Processing segment increased the opportunities for shared cost reduction. Along with the above actions, we are also reshaping our shared services functions and corporate footprint to align with the needs of a more focused, flexible and streamlined company. The $46 million of restructuring and other reorganization charges recognized in 2024 and the first nine months of 2025 (the vast majority of which relates to severance in connection with job abolishments) reflects the progress made to date in connection with this effort. As of September 30, 2025, we have reduced our headcount by over 80% since the beginning of 2024.

In 2025, as it relates to the above strategic actions:

•We provided transition services related to the outsourcing of loan servicing and divestiture of the Business Processing segment. The transition services related to the outsourcing of loan servicing and the sale of our healthcare services business ended in May 2025 and as of October 2025 we have no further obligations to provide transition services for our government services business.

•We have had and expect to have additional cost saving initiatives implemented which will further reduce our operating costs mostly in connection with our shared service functions and corporate footprint.

•We are executing on enhancing the value of our growth business related to in-school and refinance Private Education Loan originations, investing in capabilities to grow high-quality originations that generate targeted returns. In the first nine months of 2025, total originations nearly doubled to $1.8 billion compared to $1.0 billion a year ago.

How We Organize Our Business

Today we operate our business in two primary segments: Federal Education Loans and Consumer Lending. As of February 2025, we had divested our Business Processing segment.

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Federal Education Loans Segment

Navient owns and manages FFELP Loans and is the master servicer on this portfolio. We generate revenue primarily through net interest income on our FFELP Loans.

Consumer Lending Segment

Navient owns and manages Private Education Loans and is the master servicer for these portfolios. Through our Earnest brand, we also refinance and originate in-school Private Education Loans. "Refinance" Private Education Loans are loans where a borrower has refinanced their education loans, and "In-school" Private Education Loans are loans originally made to borrowers while they are attending school. We generate revenue primarily through net interest income on our Private Education Loan portfolio.

Through our Earnest brand, we help students and families in the planning and paying for college journey. Our digital tools empower people to find scholarships and compare financial aid offers. We believe our 50 years of experience, product design, digital marketing strategies, and origination and servicing expertise provide a unique competitive advantage. We see meaningful growth opportunities in originating Private Education Loans, generating attractive long-term, risk-adjusted returns.

The passage of new legislation on July 3, 2025 (the "Big Beautiful Bill") marks a significant shift in federal student lending programs, notably eliminating the GradPLUS loan program effective July 1, 2026. This development is anticipated to drive increased demand for private in-school graduate loans, presenting a unique loan origination growth opportunity for Navient. With our disciplined approach to growing in-school volume with a focus on graduate borrowers, we are well-positioned to capture our share of this expanded market.

Business Processing Segment

In September 2024, Navient completed the sale of Xtend, which comprised the Company's healthcare services business in its Business Processing segment. In February 2025, Navient completed the sale of its government services businesses, which constitutes the remainder of the Business Processing segment.

Prior to the sale of its healthcare and government services businesses, Navient provided business processing solutions such as omnichannel contact center services, workflow processing, and revenue cycle optimization. We leveraged the same expertise and intelligent tools we use to deliver successful results for portfolios we own. Our support enabled our clients to ensure better constituent outcomes, meet rapidly changing needs, improve technology, reduce operating expenses, manage risk and optimize revenue opportunities. Our clients included:

•Government: We offered our solutions to federal agencies, state governments, tolling and parking authorities, and other public sector clients.

•Healthcare: Our clients included hospitals, hospital systems, medical centers, large physician groups, other healthcare providers and public health departments.

Other Segment

This segment consists of our corporate liquidity portfolio, gains and losses incurred on the repurchase of debt, unallocated expenses of shared services (which includes regulatory expenses), and restructuring/other reorganization expenses. Additionally, the segment contains the revenue and expenses in connection with the transition services we have performed related to the outsourcing of loan servicing and divestiture of our Business Processing segment discussed under "Recent Business Developments."

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Management’s Discussion and Analysis of Financial Condition and Results of Operations

Selected Historical Financial Information and Ratios

		Three Months Ended September 30,								Nine Months Ended September 30,
(In millions, except per share data)		2025				2024				2025				2024
GAAP Basis
Net income (loss)		$	(86	)		$	(2	)		$	(75	)		$	107
Diluted earnings (loss) per common share		$	(.87	)		$	(.02	)		$	(.75	)		$	.95
Weighted average shares used to compute diluted    earnings per share			98				108				100				112
Return on assets			(.72	)%			(.02	)%			(0.21	)%			.26	%
Core Earnings Basis(1)
Net income (loss)(1)		$	(83	)		$	160			$	(36	)		$	246
Diluted earnings (loss) per common share(1)		$	(.84	)		$	1.45			$	(.36	)		$	2.20
Weighted average shares used to compute diluted    earnings per share			98				110				100				112
Net interest margin, Federal Education Loans segment			.84	%			.46	%			.72	%			.46	%
Net interest margin, Consumer Lending segment			2.39	%			2.84	%			2.48	%			2.91	%
Return on assets			(.69	)%			1.21	%			(.10	)%			.59	%
Education Loan Portfolios
Ending FFELP Loans, net		$	28,952			$	31,522			$	28,952			$	31,522
Ending Private Education Loans, net			15,456				16,005				15,456				16,005
Ending total education loans, net		$	44,408			$	47,527			$	44,408			$	47,527
Average FFELP Loans		$	29,641			$	32,373			$	30,289			$	34,749
Average Private Education Loans			15,894				16,587				16,014				16,968
Average total education loans		$	45,535			$	48,960			$	46,303			$	51,717

(1)Item is a non-GAAP financial measure. For a description and reconciliation, see “Non-GAAP Financial Measures – Core Earnings.”

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The Quarter in Review

We prepare financial statements and present financial results in accordance with GAAP. However, we also evaluate our business segments and present financial results on a basis that differs from GAAP. We refer to this different basis of presentation as Core Earnings. We provide this Core Earnings basis of presentation on a consolidated basis and for each business segment because this is what we review internally when making management decisions regarding our performance and how we allocate resources. We also include this information in our presentations with credit rating agencies, lenders and investors. Because our Core Earnings basis of presentation corresponds to our segment financial presentations, we are required by GAAP to provide certain Core Earnings disclosures in the notes to our consolidated financial statements for our business segments. See “Non-GAAP Financial Measures — Core Earnings” for a further discussion and a complete reconciliation between GAAP net income and Core Earnings.

Third-quarter 2025 net loss was $86 million ($0.87 diluted loss per share), compared with net loss of $2 million ($0.02 diluted loss per share) for the year-ago quarter. See “Results of Operations — GAAP Comparison of Third-Quarter 2025 Results with Third-Quarter 2024” for a discussion of the primary contributors to the change in GAAP earnings between periods.

Third-quarter 2025 Core Earnings net loss was $83 million ($0.84 diluted Core Earnings loss per share), compared with $160 million ($1.45 diluted Core Earnings per share) for the year-ago quarter. See “Segment Results” for a discussion of the primary contributors to the change in Core Earnings between periods.

GAAP and Core Earnings results included:

•$168 million provision for loan losses ($13 million for FFELP and $155 million for Consumer Lending). Of the $168 million, $17 million relates to originations with the remaining $151 million ($1.17 diluted loss per share) a result of elevated delinquency balances, our forecasted macroeconomic outlook as well as the extension of the FFELP portfolio.

•$11 million ($0.08 diluted earnings per share) net benefit to net interest income from a decrease in prepayment rate assumptions ($18 million of additional net interest income from the FFELP Loan portfolio partially offset by a $7 million reduction in the Private Education Loan portfolio).

•$5 million ($0.04 diluted loss per share) of regulatory and restructuring expenses.

Financial highlights of third-quarter 2025 include:

Federal Education Loans segment:

•Net income of $35 million.

•Net interest margin of 0.84%.

•FFELP Loan prepayments of $268 million compared to $1.0 billion in third-quarter 2024.

Consumer Lending segment:

•Net loss of $76 million due to the elevated provision discussed above.

•Net interest margin of 2.39%.

•Originated $788 million of Private Education Loans, a 58% increase.

Business Processing segment:

•Navient no longer provides business processing segment services after the sale in February 2025 of the government services business.

Capital, funding and liquidity:

•GAAP equity-to-asset ratio of 4.9% and adjusted tangible equity ratio(1) of 9.3%.

•Repurchased $26 million of common shares. Authorized new $100 million share repurchase program. The share repurchase authorization, which is effective immediately, is in addition to the approximately $26 million of unused authorization as of September 30, 2025.

•Paid $16 million in common stock dividends.

•Issued $543 million of asset-backed securities.

(1)Item is a non-GAAP financial measure. For a description and reconciliation, see “Non-GAAP Financial Measures.”

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Operating Expenses:

•Operating expenses of $105 million, of which $6 million is in connection with transition services we have provided related to our various strategic initiatives. There is $7 million of revenue recognized in Other revenue related to these services.

The transition services related to the outsourcing of loan servicing and the sale of our healthcare services business ended in May 2025 and as of October 2025 we have no further obligations to provide transition services for our government services business.

Results of Operations

GAAP Income Statements (Unaudited)

		Three Months Ended September 30,								Increase (Decrease)								Nine Months Ended September 30,								Increase (Decrease)
(In millions, except per share data)		2025				2024				$				%				2025				2024				$				%
Interest income
FFELP Loans		$	484			$	591			$	(107	)			(18	)%		$	1,459			$	1,861			$	(402	)			(22	)%
Private Education Loans			276				314				(38	)			(12	)			838				958				(120	)			(13	)
Cash and investments			21				43				(22	)			(51	)			64				129				(65	)			(50	)
Total interest income			781				948				(167	)			(18	)			2,361				2,948				(587	)			(20	)
Total interest expense			639				828				(189	)			(23	)			1,961				2,547				(586	)			(23	)
Net interest income			142				120				22				18				400				401				(1	)			—
Less: provisions for loan losses			168				42				126				300				236				68				168				247
Net interest income (loss) after    provisions for loan losses			(26	)			78				(104	)			(133	)			164				333				(169	)			(51	)
Other income (loss):
Servicing revenue			13				13				—				-				40				48				(8	)			(17	)
Asset recovery and business     processing revenue			—				70				(70	)			(100	)			23				228				(205	)			(90	)
Other income			10				10				—				-				44				22				22				100
Gain on sale of subsidiary			—				219				(219	)			(100	)			—				219				(219	)			(100	)
Gains (losses) on derivative and     hedging activities, net			(4	)			(36	)			32				(89	)			(34	)			11				(45	)			(409	)
Total other income			19				276				(257	)			(93	)			73				528				(455	)			(86	)
Expenses:
Operating expenses			105				184				(79	)			(43	)			333				533				(200	)			(38	)
Goodwill and acquired intangible       assets impairment and       amortization expense			1				140				(139	)			(99	)			2				145				(143	)			(99	)
Restructuring/other       reorganization expenses			4				18				(14	)			(78	)			6				35				(29	)			(83	)
Total expenses			110				342				(232	)			(68	)			341				713				(372	)			(52	)
Income (loss) before income tax expense (benefit)			(117	)			12				(129	)			(1,075	)			(104	)			148				(252	)			(170	)
Income tax expense (benefit)			(31	)			14				(45	)			(321	)			(29	)			41				(70	)			(171	)
Net income (loss)		$	(86	)		$	(2	)		$	(84	)			4,200	%		$	(75	)		$	107			$	(182	)			(170	)%
Basic earnings (loss) per    common share		$	(.87	)		$	(.02	)		$	(.85	)			4,250	%		$	(.75	)		$	.97			$	(1.72	)			(177	)%
Diluted earnings (loss) per    common share		$	(.87	)		$	(.02	)		$	(.85	)			4,250	%		$	(.75	)		$	.95			$	(1.70	)			(179	)%
Dividends per common share		$	.16			$	.16			$	—				—			$	.48			$	.48			$	—				—

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GAAP Comparison of Third-Quarter 2025 Results with Third-Quarter 2024

For the three months ended September 30, 2025, net loss was $86 million, or $0.87 diluted loss per common share, compared with net loss of $2 million, or $0.02 diluted loss per common share, for the year-ago period.

The primary contributors to the change in net income (loss) are as follows:

• Net interest income increased by $22 million primarily due to a decrease in premium amortization due to both a decrease in prepayment rate assumptions ($11 million net benefit in the current period), mostly in response to the significant decline in FFELP Loan actual prepayments since the beginning of 2025, as well as the significant decline in actual FFELP Loan prepayments from $1.0 billion in the year-ago quarter to $268 million in the current quarter. Additionally, there was a $12 million increase in mark-to-market gains on fair value hedges recorded in interest expense. These increases were partially offset by the paydown of the FFELP and Private Education Loan portfolios.

• Provisions for loan losses increased $126 million from $42 million to $168 million:

○ The provision for FFELP Loan losses increased $18 million from $(5) million to $13 million.

○ The provision for Private Education Loan losses increased $108 million from $47 million to $155 million.

The provision for FFELP Loan losses of $13 million in the current period was primarily the result of elevated delinquency balances, our forecasted macroeconomic outlook, as well as the continued extension of the portfolio. The provision of $(5) million in the year-ago quarter was the result of relatively stable credit trends.

The provision for Private Education Loan losses of $155 million in the current period included $17 million associated with loan originations and $138 million primarily the result of elevated delinquency balances as well as our forecasted macroeconomic outlook. The provision of $47 million in the year-ago quarter included $21 million related to lowering the expected recovery rate on defaulted loans, $15 million associated with loan originations and $11 million related to a general reserve build.

• Asset recovery and business processing revenue decreased $70 million as a result of the sale of our healthcare services business in the third quarter of 2024 ($28 million of the decrease), and our government services business in February 2025 ($42 million of the decrease). With the sale of our government services business, Navient no longer provides business processing segment services.

• A gain of $219 million was recognized in the third quarter of 2024 from the sale of 100% of our equity interests in Xtend Healthcare, our former healthcare services business, for $369 million cash on September 19, 2024.

• Net losses on derivative and hedging activities decreased $32 million. The primary factor affecting the change was interest rate fluctuations. Valuations of derivative instruments fluctuate based upon many factors including changes in interest rates and other market factors. As a result, net gains and losses on derivative and hedging activities may vary significantly in future periods.

• Operating expenses decreased $79 million, $66 million of which was due to a decline in business processing expenses as a result of the sale of our government services business in February 2025 and our healthcare services business in the third quarter of 2024 ($57 million of the reduction is in the Business Processing segment and $9 million of the reduction is in the Other segment). In addition, regulatory-related expenses decreased $13 million primarily due to $18 million of regulatory-related expenses recorded in the year-ago quarter in connection with the September 2024 CFPB settlement agreement. Current period expense includes $6 million incurred in connection with providing transition services related to our various strategic initiatives. There is $7 million of revenue recognized in the Other segment related to these services.

• Goodwill and acquired intangible asset impairment and amortization expense decreased $139 million due to a $138 million impairment recognized in the third quarter of 2024 related to the government services business which was sold in February 2025.

• Restructuring and other reorganization expenses decreased $14 million primarily due to a decrease in severance-related costs incurred in connection with the various strategic initiatives that have been and continue to be implemented to simplify the company, reduce our expense base and enhance our flexibility.

• The effective income tax rates for the current and year-ago quarters were 27% and 120%, respectively. The movement in the effective income tax rate was primarily driven by the settlement with the CFPB in the year-ago quarter of which a portion was not deductible for tax and the impact of a portion of the goodwill impairment recorded in the year-ago quarter not being deductible.

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We repurchased 2.0 million and 2.1 million shares of our common stock during the third quarters of 2025 and 2024, respectively. As a result of repurchases, our average outstanding diluted shares decreased by 10 million common shares (or 9%) from the year-ago period.

GAAP Comparison of Nine Months Ended September 30, 2025 Results with Nine Months Ended September 30, 2024

For the nine months ended September 30, 2025, net loss was $75 million, or $0.75 diluted loss per common share, compared with net income of $107 million, or $0.95 diluted earnings per common share, for the year-ago period.

The primary contributors to the change in net income (loss) are as follows:

• Net interest income decreased by $1 million primarily as a result of the paydown of the FFELP and Private Education Loan portfolios and the impact of decreasing interest rates on the different index resets for the FFELP Loan and Private Education Loan assets and debt. These decreases were offset by a $54 million decline in net premium amortization on the loan portfolios due to both a decrease in prepayment rate assumptions, mostly in response to the significant decline in actual FFELP Loan prepayments since the beginning of 2025, as well as the significant decline in actual FFELP Loan prepayments from $5.0 billion in the year-ago period to $753 million in the current period.

• Provisions for loan losses increased $168 million, from $68 million to $236 million:

○ The provision for FFELP Loan losses increased $35 million from $(6) million to $29 million.

○ The provision for Private Education Loan losses increased $133 million from $74 million to $207 million.

The provision for FFELP Loan losses of $29 million in the current period was primarily the result of elevated delinquency balances, our forecasted macroeconomic outlook, as well as the continued extension of the portfolio. The provision of $(6) million in the year-ago period was the result of relatively stable credit trends.

The provision for Private Education Loan losses of $207 million in the current period included $32 million associated with loan originations and $175 million primarily the result of elevated delinquency balances as well as our forecasted macroeconomic outlook. The provision of $74 million in the year-ago period included $21 million related to lowering the expected recovery rate on defaulted loans, $26 million associated with loan originations and $27 million related to a general reserve build.

• Asset recovery and business processing revenue decreased $205 million as a result of the sale of our healthcare services business in the third quarter of 2024 ($88 million of the decrease), and our government services business in February 2025 ($117 million of the decrease). With the sale of our government services business, Navient no longer provides business processing segment services.

• Other income increased $22 million primarily related to the transition services we provide related to our various strategic initiatives. The transition services related to the outsourcing of loan servicing and the sale of our healthcare services business ended in May 2025. The transition services related to the sale of our government services business ended in October 2025.

• A gain of $219 million was recognized in the third quarter of 2024 from the sale of 100% of our equity interests in Xtend Healthcare, our former healthcare services business, for $369 million cash on September 19, 2024.

• Net gains on derivative and hedging activities decreased $45 million. The primary factor affecting the change was interest rate fluctuations. Valuations of derivative instruments fluctuate based upon many factors including changes in interest rates and other market factors. As a result, net gains and losses on derivative and hedging activities may vary significantly in future periods.

• Operating expenses decreased $200 million, $198 million of which was due to a decline in business processing expenses as a result of the sale of our government services business in February 2025 and our healthcare services business in the third quarter of 2024 ($168 million of the reduction is in the Business Processing segment and $30 million of the reduction is in the Other segment). In addition, regulatory-related expenses decreased $34 million primarily due to $39 million of regulatory-related expenses recorded in the year-ago period in connection with the September 2024 CFPB settlement agreement. Current period expense includes $29 million incurred in connection with providing transition services related to our various strategic initiatives. There is $32 million of revenue recognized in the Other segment related to these services.

• Goodwill and acquired intangible asset impairment and amortization expense decreased $143 million primarily due to a $138 million impairment recognized in September 2024 related to the government services business which was sold in February 2025.

• Restructuring and other reorganization expenses decreased $29 million primarily due to a decrease in severance-related costs incurred in connection with the various strategic initiatives that have been and continue to be implemented to simplify the company, reduce our expense base and enhance our flexibility.

11

We repurchased 6.4 million and 7.2 million shares of our common stock during the nine months ended September 30, 2025 and 2024, respectively. As a result of repurchases, our average outstanding diluted shares decreased by 12 million common shares (or 11%) from the year-ago period.

Segment Results

Federal Education Loans Segment

The following table presents Core Earnings results for our Federal Education Loans segment.

		Three Months Ended September 30,								% Increase (Decrease)				Nine Months Ended September 30,								% Increase (Decrease)
(Dollars in millions)		2025				2024				2025 vs. 2024				2025				2024				2025 vs. 2024
Interest income:
FFELP Loans		$	484			$	591				(18	)%		$	1,459			$	1,861				(22	)%
Cash and investments			10				25				(60	)			30				75				(60	)
Total interest income			494				616				(20	)			1,489				1,936				(23	)
Total interest expense			429				576				(26	)			1,321				1,810				(27	)
Net interest income			65				40				63				168				126				33
Less: provision for loan    losses			13				(5	)			360				29				(6	)			583
Net interest income after    provision for loan losses			52				45				16				139				132				5
Total other income			10				11				(9	)			31				44				(30	)
Direct operating expenses			16				20				(20	)			54				53				2
Income before income tax    expense			46				36				28				116				123				(6	)
Income tax expense			11				9				22				27				28				(4	)
Net income		$	35			$	27				30	%		$	89			$	95				(6	)%

Comparison of Third-Quarter 2025 Results with Third-Quarter 2024

•Net income was $35 million compared to $27 million.

•Net interest income increased $25 million primarily due to a decrease in premium amortization as a result of both a decrease in prepayment rate assumptions ($18 million benefit in current quarter), in response to the significant decline in actual prepayments since the beginning of 2025, as well as the significant decline in actual prepayments from $1.0 billion in the year-ago quarter to $268 million in the current quarter. This was partially offset by the paydown of the loan portfolio.

•Provision for loan losses increased $18 million. The $13 million of provision for loan losses in the current period was primarily the result of elevated delinquency balances, our forecasted macroeconomic outlook as well as the continued extension of the portfolio. The $(5) million of provision for loan losses in third-quarter 2024 was the result of relatively stable credit trends.

oNet charge-offs were unchanged at $9 million.

oDelinquencies greater than 90 days were $2.5 billion compared to $1.9 billion.

oForbearances were $3.7 billion compared to $5.0 billion.

•Expenses were $4 million lower primarily as a result of the outsourcing of the loan servicing of our portfolio to a third party on July 1, 2024. This created a variable cost structure resulting in the significant reduction in expenses (20%) as the portfolio paid down.

12

Key performance metrics are as follows:

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Segment net interest margin			.84	%			.46	%			.72	%			.46	%
FFELP Loans:
FFELP Loan spread			.90	%			.60	%			.77	%			.59	%
Provision for loan losses		$	13			$	(5	)		$	29			$	(6	)
Net charge-offs		$	9			$	9			$	23			$	29
Net charge-off rate			.15	%			.14	%			.13	%			.14	%
Greater than 30-days delinquency rate			18.1	%			13.4	%			18.1	%			13.4	%
Greater than 90-days delinquency rate			10.5	%			7.3	%			10.5	%			7.3	%
Forbearance rate			13.4	%			16.4	%			13.4	%			16.4	%
Average FFELP Loans		$	29,641			$	32,373			$	30,289			$	34,749
Ending FFELP Loans, net		$	28,952			$	31,522			$	28,952			$	31,522

Net Interest Margin

The following table details the net interest margin.

		Three Months Ended September 30,								Nine Months Ended September 30,
		2025				2024				2025				2024
FFELP Loan yield			6.31	%			7.04	%			6.22	%			6.92	%
Floor Income			.17				.23				.22				.23
FFELP Loan net yield			6.48				7.27				6.44				7.15
FFELP Loan cost of funds			(5.58	)			(6.67	)			(5.67	)			(6.56	)
FFELP Loan spread			.90				.60				.77				.59
Other interest-earning asset spread impact			(.06	)			(.14	)			(.05	)			(.13	)
Net interest margin(1)			.84	%			.46	%			.72	%			.46	%

(1)The average balances of the interest-earning assets for the respective periods are:

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
FFELP Loans		$	29,641			$	32,373			$	30,289			$	34,749
Other interest-earning assets			872				1,956				874				2,002
Total FFELP Loan interest-earning assets		$	30,513			$	34,329			$	31,163			$	36,751

The 38 basis point increase in the net interest margin in third-quarter 2025 is primarily the result of loan premium amortization being $29 million lower in the current period (38 basis points) due to both a decrease in prepayment rate assumptions used to amortize loan premium, in response to the significant decline in actual prepayments since the beginning of 2025, as well as the significant decline in actual prepayments from $1.0 billion in the year-ago quarter to $268 million in the current quarter. The significant decline in actual prepayments in 2025 is primarily the result of changes in public policy under the current Administration.

As of September 30, 2025, our FFELP Loan portfolio totaled $28.9 billion. The weighted-average life of this portfolio as of September 30, 2025 was 8 years assuming a Constant Prepayment Rate (CPR) of 3% through 2028 and 5% thereafter. Prior to third-quarter 2025, the CPR assumption was 5%.

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Floor Income

The following table analyzes, on a Core Earnings basis, the ability of the FFELP Loans in our portfolio to earn Floor Income after September 30, 2025 and 2024, based on interest rates as of those dates.

(Dollars in billions)		September 30, 2025				September 30, 2024
Education loans eligible to earn Floor Income		$	28.8			$	31.3
Less: post-March 31, 2006 disbursed loans required to rebate    Floor Income			(13.9	)			(15.0	)
Less: economically hedged Floor Income			(.7	)			(1.8	)
Education loans eligible to earn Floor Income after rebates and    economically hedged		$	14.2			$	14.5
Education loans earning Floor Income		$	2.3			$	1.4

The following table presents a projection of the average balance of FFELP Consolidation Loans for which Fixed Rate Floor Income has been economically hedged with derivatives for the period October 1, 2025 to December 31, 2028.

(Dollars in billions)		October 1, 2025 to December 31, 2025				2026				2027				2028
Average balance of FFELP Consolidation Loans    whose Floor Income is economically hedged		$	.7			$	.6			$	.3			$	.2

Provision for Loan Losses

Provision for loan losses increased $18 million. The $13 million of provision for loan losses in the current quarter was primarily the result of elevated delinquency balances, our forecasted macroeconomic outlook as well as the continued extension of the portfolio. The $(5) million of provision for loan losses in the year-ago quarter was the result of relatively stable credit trends.

Operating Expenses

Operating expenses for the Federal Education Loans segment primarily include costs incurred to perform servicing on our FFELP Loan portfolio and federal education loans held by other institutions. Expenses were $4 million lower primarily as a result of the outsourcing of the loan servicing of our portfolio to a third party on July 1, 2024. This created a variable cost structure resulting in the significant reduction in expenses (20%) as the portfolio paid down.

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Consumer Lending Segment

The following table presents Core Earnings results for our Consumer Lending segment.

		Three Months Ended September 30,								% Increase (Decrease)				Nine Months Ended September 30,								% Increase (Decrease)
(Dollars in millions)		2025				2024				2025 vs. 2024				2025				2024				2025 vs. 2024
Interest income:
Private Education Loans		$	276			$	314				(12	)%		$	838			$	958				(13	)%
Cash and investments			5				6				(17	)			15				20				(25	)
Interest income			281				320				(12	)			853				978				(13	)
Interest expense			183				198				(8	)			547				597				(8	)
Net interest income			98				122				(20	)			306				381				(20	)
Less: provision for loan    losses			155				47				230				207				74				180
Net interest income (loss)    after provision for loan    losses			(57	)			75				(176	)			99				307				(68	)
Total other income			3				2				50				9				10				(10	)
Direct operating expenses			45				44				2				115				110				5
Income (loss) before income    tax expense (benefit)			(99	)			33				(400	)			(7	)			207				(103	)
Income tax expense (benefit)			(23	)			6				(483	)			(3	)			47				(106	)
Net income (loss)		$	(76	)		$	27				(381	)%		$	(4	)		$	160				(103	)%

Comparison of Third-Quarter 2025 Results with Third-Quarter 2024

•Originated $788 million of Private Education Loans, a 58% increase compared to $500 million.

oRefinance Loan originations were $528 million compared to $262 million.

oIn-school loan originations were $260 million compared to $238 million.

•Net loss was $76 million compared to net income of $27 million.

•Net interest income decreased $24 million, primarily due to the paydown of the loan portfolio as well as a decrease in loan discount amortization due to a decrease in prepayment rate assumptions ($7 million reduction in the current period).

•Provision for loan losses increased $108 million. The provision for loan losses of $155 million in the current period included $17 million associated with loan originations and $138 million primarily the result of elevated delinquency balances as well as our forecasted macroeconomic outlook. The provision for loan losses of $47 million in the year-ago period included $21 million related to lowering the expected recovery rate on defaulted loans, $15 million associated with loan originations and $11 million related to a general reserve build.

oExcluding $1 million and $21 million, respectively, related to the change in the net charge-off rate on defaulted loans, net charge-offs were $95 million, up $21 million from $74 million.

oPrivate Education Loan delinquencies greater than 90 days: $433 million, up $56 million from $377 million.

oPrivate Education Loan forbearances: $239 million, down $206 million from $445 million.

•Expenses increased $1 million primarily as a result of higher marketing spend associated with higher loan origination volume.

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Key performance metrics are as follows:

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Segment net interest margin			2.39	%			2.84	%			2.48	%			2.91	%
Private Education Loans (including Refinance Loans):
Private Education Loan spread			2.48	%			2.94	%			2.58	%			3.02	%
Provision for loan losses		$	155			$	47			$	207			$	74
Net charge-offs(1)		$	95			$	74			$	246			$	240
Net charge-off rate(1)			2.48	%			1.87	%			2.14	%			1.98	%
Greater than 30-days delinquency rate			6.1	%			5.3	%			6.1	%			5.3	%
Greater than 90-days delinquency rate			2.8	%			2.4	%			2.8	%			2.4	%
Forbearance rate			1.5	%			2.8	%			1.5	%			2.8	%
Average Private Education Loans		$	15,894			$	16,587			$	16,014			$	16,968
Ending Private Education Loans, net		$	15,456			$	16,005			$	15,456			$	16,005
Private Education Refinance Loans:
Net charge-offs		$	19			$	13			$	53			$	36
Greater than 90-days delinquency rate			.8	%			.6	%			.8	%			.6	%
Average balance of Private Education Refinance Loans		$	8,649			$	8,552			$	8,549			$	8,669
Ending balance of Private Education Refinance Loans		$	8,571			$	8,405			$	8,571			$	8,405
Private Education Refinance Loan originations		$	528			$	262			$	1,442			$	712

(1)Excludes $1 million and $21 million of charge-offs on the expected future recoveries of previously fully charged-off loans in third-quarters 2025 and 2024, respectively, as a result of increasing the net charge-off rate on defaulted loans.

Net Interest Margin

The following table details the net interest margin.

		Three Months Ended September 30,								Nine Months Ended September 30,
		2025				2024				2025				2024
Private Education Loan yield			6.90	%			7.52	%			7.00	%			7.54	%
Private Education Loan cost of funds			(4.42	)			(4.58	)			(4.42	)			(4.52	)
Private Education Loan spread			2.48				2.94				2.58				3.02
Other interest-earning asset spread impact			(.09	)			(.10	)			(.10	)			(.11	)
Net interest margin(1)			2.39	%			2.84	%			2.48	%			2.91	%

(1)The average balances of the interest-earning assets for the respective periods are:

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Private Education Loans		$	15,894			$	16,587			$	16,014			$	16,968
Other interest-earning assets			487				485				486				533
Total Private Education Loan interest-earning assets		$	16,381			$	17,072			$	16,500			$	17,501

The 45 basis point decrease in the net interest margin in third-quarter 2025 is primarily the result of an $18 million decrease (44 basis points) in loan discount amortization mostly related to a decrease in prepayment rate assumptions used to amortize loan discount. In addition, the continued shift of the Refinance Loan portfolio becoming a higher percentage of the overall Private Education Loan portfolio and the Refinance Loan portfolio earning a lower net interest margin compared to the legacy portfolio reduces the overall net interest margin.

As of September 30, 2025, our Private Education Loan portfolio totaled $15.5 billion, comprised of $8.6 billion of refinance loans and $6.9 billion of non-refinance loans. The weighted-average life of these portfolios as of September 30, 2025 was 5 years and 4 years, respectively, assuming a CPR of 10% and 8%, respectively. Prior to third-quarter 2025, the CPR assumption was 10% for both refinance and non-refinance loans.

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Provision for Loan Losses

The provision for Private Education Loan losses increased $108 million. The provision for loan losses of $155 million in third quarter 2025 included $17 million associated with loan originations and $138 million primarily the result of elevated delinquency balances as well as our forecasted macroeconomic outlook. The provision for loan losses of $47 million in the year-ago period included $21 million related to lowering the expected recovery rate on defaulted loans, $15 million associated with loan originations and $11 million related to a general reserve build.

Operating Expenses

Operating expenses for our consumer lending segment include costs to originate, acquire, service and collect on our consumer loan portfolio. Operating expenses increased $1 million primarily as a result of higher marketing spend associated with higher loan origination volume.

Business Processing Segment

The following table presents Core Earnings results for our Business Processing segment.

		Three Months Ended September 30,								% Increase (Decrease)				Nine Months Ended September 30,								% Increase (Decrease)
(Dollars in millions)		2025				2024				2025 vs. 2024				2025				2024				2025 vs. 2024
Business processing revenue		$	—			$	70				(100	)%		$	23			$	228				(90	)%
Gain on sale of subsidiary			—				219				(100	)			—				219				(100	)%
Total other income			—				289				(100	)%			23				447				(95	)%
Direct operating expenses			—				57				(100	)			20				188				(89	)
Income before income tax    expense			—				232				(100	)			3				259				(99	)
Income tax expense			—				54				(100	)			1				60				(98	)
Net income		$	—			$	178				(100	)%		$	2			$	199				(99	)%

Comparison of Third-Quarter 2025 Results with Third-Quarter 2024

•With the sale of our government services business in February 2025, Navient no longer provides business processing segment services. Navient provided certain transition services (reflected in the Other segment) in connection with the sale of our business processing businesses. The transition services related to the sale of our healthcare services business ended in May 2025 and as of October 2025 we have no further obligations to provide transition services for our government services business.

Key performance metrics are as follows:

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Revenue from government services		$	—			$	42			$	23			$	140
Revenue from healthcare services			—				28				—				88
Total fee revenue		$	—			$	70			$	23			$	228
Gain on sale of subsidiary			—				219				—				219
Total revenue		$	—			$	289			$	23			$	447
EBITDA(1)		$	—			$	233			$	3			$	262
EBITDA margin(1)			—	%			81	%			13	%			59	%

(1)Item is a non-GAAP financial measure. For a description and reconciliation, see “Non-GAAP Financial Measures.”

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Other Segment

The following table presents Core Earnings results for our Other segment.

		Three Months Ended September 30,								% Increase (Decrease)				Nine Months Ended September 30,								% Increase (Decrease)
(Dollars in millions)		2025				2024				2025 vs. 2024				2025				2024				2025 vs. 2024
Net interest loss after provision for    loan losses		$	(17	)		$	(22	)			(23	)%		$	(53	)		$	(68	)			(22	)%
Other revenue			10				10				—				44				16				175
Expenses:
Unallocated shared services    operating expenses:
Unallocated information       technology costs			19				21				(10	)			60				63				(5	)
Unallocated corporate costs			25				42				(40	)			84				119				(29	)
Total unallocated shared    services operating    expenses			44				63				(30	)			144				182				(21	)
Restructuring/other    reorganization expenses			4				18				(78	)			6				35				(83	)
Total expenses			48				81				(41	)			150				217				(31	)
Loss before income tax benefit			(55	)			(93	)			(41	)			(159	)			(269	)			(41	)
Income tax benefit			(13	)			(21	)			(38	)			(36	)			(61	)			(41	)
Net loss		$	(42	)		$	(72	)			(42	)%		$	(123	)		$	(208	)			(41	)%

Net Interest Loss after Provision for Loan Losses

Net interest loss after provision for loan losses is due to the negative carrying cost of our corporate liquidity portfolio. The amount of the net interest loss is primarily a result of the size of the liquidity portfolio as well as the cost of funds of the debt funding the corporate liquidity portfolio.

Other Revenue

All revenue and expense in connection with the transition services we performed related to the outsourcing of loan servicing and divestiture of our Business Processing segment are included in the Other segment.

Unallocated Shared Services Operating Expenses

Unallocated shared services operating expenses are costs primarily related to information technology costs related to infrastructure and operations, stock-based compensation expense, accounting, finance, legal, compliance and risk management, regulatory-related expenses, human resources, certain executive management, the Board of Directors, and transition services discussed above under "Other Revenue." Regulatory-related expenses include actual settlement amounts as well as third-party professional fees we incur in connection with such regulatory matters and are presented net of any insurance reimbursements for covered costs related to such matters. Expenses decreased $19 million from third-quarter 2024, primarily as a result of a $13 million decrease in regulatory-related expenses. Regulatory-related expenses were $1 million and $14 million in third quarters 2025 and 2024, respectively, with third-quarter 2024 including a contingency loss accrual of $18 million related to the $120 million settlement agreement entered into with the CFPB in September 2024. The remaining $6 million decrease in expenses primarily related to cost reduction efforts in connection with the various strategic initiatives that have been and continue to be implemented to simplify the Company, reduce our expense base and enhance our flexibility.

See “Note 10 – Commitments, Contingencies and Guarantees” for a discussion of legal and regulatory matters where it is reasonably possible that a loss contingency exists. The Company is unable to anticipate the timing of a resolution or the impact that certain matters may have on the Company’s consolidated financial position, liquidity, results of operation or cash flows. As a result, it is not possible at this time to estimate a range of potential exposure, if any, for amounts that may be payable in connection with certain matters and reserves have not been established. It is possible that an adverse ruling or rulings may have a material adverse impact on the Company.

Restructuring/Other Reorganization Expenses

These expenses decreased $14 million primarily due to a decrease in severance-related costs incurred in connection with the various strategic initiatives that have been and continue to be implemented to simplify the Company, reduce our expense base and enhance our flexibility.

18

Financial Condition

This section provides information regarding the balances, activity and credit performance metrics of our education loan portfolio.

Summary of Our Education Loan Portfolio

Ending Education Loan Balances, net

		September 30, 2025
(Dollars in millions)		FFELP Stafford and Other				FFELP Consolidation Loans				Total FFELP Loans				Private Education Loans				Total Portfolio
Total education loan portfolio:
In-school(1)		$	8			$	—			$	8			$	105			$	113
Grace, repayment and other(2)			10,731				18,399				29,130				15,757				44,887
Total			10,739				18,399				29,138				15,862				45,000
Allowance for loan losses			(150	)			(36	)			(186	)			(406	)			(592	)
Total education loan portfolio		$	10,589			$	18,363			$	28,952			$	15,456			$	44,408
% of total FFELP			37	%			63	%			100	%
% of total			24	%			41	%			65	%			35	%			100	%

		December 31, 2024
(Dollars in millions)		FFELP Stafford and Other				FFELP Consolidation Loans				Total FFELP Loans				Private Education Loans				Total Portfolio
Total education loan portfolio:
In-school(1)		$	9			$	—			$	9			$	95			$	104
Grace, repayment and other(2)			11,233				19,790				31,023				16,062				47,085
Total			11,242				19,790				31,032				16,157				47,189
Allowance for loan losses			(139	)			(41	)			(180	)			(441	)			(621	)
Total education loan portfolio		$	11,103			$	19,749			$	30,852			$	15,716			$	46,568
% of total FFELP			36	%			64	%			100	%
% of total			24	%			42	%			66	%			34	%			100	%

		September 30, 2024
(Dollars in millions)		FFELP Stafford and Other				FFELP Consolidation Loans				Total FFELP Loans				Private Education Loans				Total Portfolio
Total education loan portfolio:
In-school(1)		$	10			$	—			$	10			$	92			$	102
Grace, repayment and other(2)			11,462				20,230				31,692				16,384				48,076
Total			11,472				20,230				31,702				16,476				48,178
Allowance for loan losses			(136	)			(44	)			(180	)			(471	)			(651	)
Total education loan portfolio		$	11,336			$	20,186			$	31,522			$	16,005			$	47,527
% of total FFELP			36	%			64	%			100	%
% of total			24	%			42	%			66	%			34	%			100	%

(1)Loans for customers still attending school and are not yet required to make payments on the loan.

(2)Includes loans in deferment or forbearance.

19

Education Loan Activity

		Three Months Ended September 30, 2025
(Dollars in millions)		FFELP Stafford and Other				FFELP Consolidation Loans				Total FFELP Loans				Private Education Loans				Total Portfolio
Beginning balance		$	10,797			$	18,821			$	29,618			$	15,530			$	45,148
Acquisitions (originations and purchases)(1)			—				—				—				687				687
Capitalized interest and premium/discount    amortization			126				122				248				33				281
Refinancings and consolidations to third    parties			(119	)			(148	)			(267	)			(63	)			(330	)
Repayments and other			(215	)			(432	)			(647	)			(731	)			(1,378	)
Ending balance		$	10,589			$	18,363			$	28,952			$	15,456			$	44,408

		Three Months Ended September 30, 2024
(Dollars in millions)		FFELP Stafford and Other				FFELP Consolidation Loans				Total FFELP Loans				Private Education Loans				Total Portfolio
Beginning balance		$	11,796			$	21,144			$	32,940			$	16,238			$	49,178
Acquisitions (originations and purchases)(1)			—				—				—				407				407
Capitalized interest and premium/discount    amortization			129				121				250				46				296
Refinancings and consolidations to third    parties			(274	)			(600	)			(874	)			(52	)			(926	)
Repayments and other			(315	)			(479	)			(794	)			(634	)			(1,428	)
Ending balance		$	11,336			$	20,186			$	31,522			$	16,005			$	47,527

		Nine Months Ended September 30, 2025
(Dollars in millions)		FFELP Stafford and Other				FFELP Consolidation Loans				Total FFELP Loans				Private Education Loans				Total Portfolio
Beginning balance		$	11,103			$	19,749			$	30,852			$	15,716			$	46,568
Acquisitions (originations and purchases)(1)			—				—				—				1,790				1,790
Capitalized interest and premium/discount    amortization			393				374				767				125				892
Refinancings and consolidations to third    parties			(305	)			(386	)			(691	)			(172	)			(863	)
Repayments and other			(602	)			(1,374	)			(1,976	)			(2,003	)			(3,979	)
Ending balance		$	10,589			$	18,363			$	28,952			$	15,456			$	44,408

		Nine Months Ended September 30, 2024
(Dollars in millions)		FFELP Stafford and Other				FFELP Consolidation Loans				Total FFELP Loans				Private Education Loans				Total Portfolio
Beginning balance		$	13,564			$	24,361			$	37,925			$	16,902			$	54,827
Acquisitions (originations and purchases)(1)			—				—				—				1,017				1,017
Capitalized interest and premium/discount    amortization			384				388				772				152				924
Refinancings and consolidations to third    parties			(1,505	)			(3,024	)			(4,529	)			(151	)			(4,680	)
Repayments and other			(1,107	)			(1,539	)			(2,646	)			(1,915	)			(4,561	)
Ending balance		$	11,336			$	20,186			$	31,522			$	16,005			$	47,527

(1)Includes the origination of $54 million and $47 million of Private Education Refinance Loans in the third-quarters of 2025 and 2024, respectively, and $200 million and $138 million in the nine months ended September 30, 2025 and 2024, respectively, that refinanced FFELP and Private Education Loans that were on our balance sheet

20

FFELP Loan Portfolio Performance

		September 30, 2025								December 31, 2024								September 30, 2024
(Dollars in millions)		Balance				%				Balance				%				Balance				%
Loans in-school/grace/deferment(1)		$	1,276							$	1,262							$	1,342
Loans in forbearance(2)			3,726								4,365								4,978
Loans in repayment and percentage of each status:
Loans current			19,766				81.9	%			20,675				81.4	%			21,975				86.6	%
Loans delinquent 31-60 days(3)			1,062				4.4				1,479				5.8				948				3.7
Loans delinquent 61-90 days(3)			769				3.2				1,043				4.1				599				2.4
Loans delinquent greater than 90 days(3)			2,539				10.5				2,208				8.7				1,860				7.3
Total FFELP Loans in repayment			24,136				100	%			25,405				100	%			25,382				100	%
Total FFELP Loans			29,138								31,032								31,702
FFELP Loan allowance for losses			(186	)							(180	)							(180	)
FFELP Loans, net		$	28,952							$	30,852							$	31,522
Percentage of FFELP Loans in repayment							82.8	%							81.9	%							80.1	%
Delinquencies as a percentage of FFELP Loans in    repayment							18.1	%							18.6	%							13.4	%
FFELP Loans in forbearance as a percentage of    loans in repayment and forbearance							13.4	%							14.7	%							16.4	%

(1)Loans for customers who may still be attending school or engaging in other permitted educational activities and are not yet required to make payments on their loans, e.g., residency periods for medical students or a grace period for bar exam preparation, as well as loans for customers who have requested and qualify for other permitted program deferments such as military, unemployment, or economic hardships.

(2)Loans for customers who have used their allowable deferment time or do not qualify for deferment, that need additional time to obtain employment or who have temporarily ceased making payments due to hardship or other factors such as disaster relief.

(3)The period of delinquency is based on the number of days scheduled payments are contractually past due.

Private Education Loan Portfolio Performance

		September 30, 2025								December 31, 2024								September 30, 2024
(Dollars in millions)		Balance				%				Balance				%				Balance				%
Loans in-school/grace/deferment(1)		$	402							$	372							$	372
Loans in forbearance(2)			239								422								445
Loans in repayment and percentage of each status:
Loans current			14,291				93.9	%			14,419				93.9	%			14,827				94.7	%
Loans delinquent 31-60 days(3)			315				2.1				319				2.1				282				1.8
Loans delinquent 61-90 days(3)			182				1.2				206				1.3				173				1.1
Loans delinquent greater than 90 days(3)			433				2.8				419				2.7				377				2.4
Total Private Education Loans in repayment			15,221				100	%			15,363				100	%			15,659				100	%
Total Private Education Loans			15,862								16,157								16,476
Private Education Loan allowance for losses			(406	)							(441	)							(471	)
Private Education Loans, net		$	15,456							$	15,716							$	16,005
Percentage of Private Education Loans in    repayment							96.0	%							95.1	%							95.0	%
Delinquencies as a percentage of Private Education    Loans in repayment							6.1	%							6.1	%							5.3	%
Loans in forbearance as a percentage of loans in    repayment and forbearance							1.5	%							2.7	%							2.8	%
Percentage of Private Education Loans with a    cosigner(4)							32	%							32	%							33	%

(1)Loans for customers who are attending school or are in other permitted educational activities and are not yet required to make payments on their loans, e.g., loans for customers who have requested and qualify for other permitted program deferments such as various military eligible deferments.

(2)Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors such as disaster relief consistent with established loan program servicing policies and procedures.

(3)The period of delinquency is based on the number of days scheduled payments are contractually past due.

(4)Excluding Private Education Refinance Loans, which do not have a cosigner, the cosigner rate was 67%, 66% and 66% for third-quarter 2025, fourth-quarter 2024 and third-quarter 2024, respectively.

21

Allowance for Loan Losses

		Three Months Ended September 30,
		2025												2024
(Dollars in millions)		FFELP Loans				Private Education Loans				Total				FFELP Loans				Private Education Loans				Total
Allowance at beginning of period		$	182			$	348			$	530			$	194			$	493			$	687
Total provision			13				155				168				(5	)			47				42
Charge-offs:
Gross charge-offs			(9	)			(111	)			(120	)			(9	)			(85	)			(94	)
Expected future recoveries on current period gross      charge-offs			—				16				16				—				11				11
Total(1)			(9	)			(95	)			(104	)			(9	)			(74	)			(83	)
Adjustment resulting from the change in charge-off      rate(2)			—				(1	)			(1	)			—				(21	)			(21	)
Net charge-offs			(9	)			(96	)			(105	)			(9	)			(95	)			(104	)
Decrease in expected future recoveries on previously    fully charged-off loans(3)			—				(1	)			(1	)			—				26				26
Allowance at end of period (GAAP)			186				406				592				180				471				651
Plus: expected future recoveries on previously fully    charged-off loans(3)			—				173				173				—				185				185
Allowance at end of period excluding expected future    recoveries on previously fully charged-off loans    (Non-GAAP Financial Measure)(4)		$	186			$	579			$	765			$	180			$	656			$	836
Net charge-offs as a percentage of average loans in    repayment, excluding the net adjustment resulting    from the change in charge-off rate (annualized)(2)			.15	%			2.48	%							.14	%			1.87	%
Net adjustment resulting from the change in charge    -off rate as a percentage of average loans in    repayment (annualized)(2)			—	%			.02	%							—	%			.53	%
Net charge-offs as a percentage of average loans    in repayment (annualized)			.15	%			2.50	%							.14	%			2.40	%
Allowance coverage of charge-offs (annualized)(4)			5.1				1.5			(Non-GAAP)					5.0				1.7			(Non-GAAP)
Allowance as a percentage of the ending total loan    balance(4)			.6	%			3.7	%		(Non-GAAP)					.6	%			4.0	%		(Non-GAAP)
Allowance as a percentage of the ending loans in    repayment(4)			.8	%			3.8	%		(Non-GAAP)					.7	%			4.2	%		(Non-GAAP)
Ending total loans		$	29,138			$	15,862							$	31,702			$	16,476
Average loans in repayment		$	24,527			$	15,259							$	25,866			$	15,856
Ending loans in repayment		$	24,136			$	15,221							$	25,382			$	15,659

(1)Charge-offs are reported net of expected recoveries. For Private Education Loans, we charge off the estimated loss of a defaulted loan balance by charging off the entire defaulted loan balance and estimating recoveries on a pool basis. These estimated recoveries are referred to as "expected future recoveries on previously fully charged-off loans." For FFELP Loans, the recovery is received at the time of charge-off.

(2)Related to increasing the net charge-off rate on defaulted Private Education Loans and the resulting reduction in the balance of expected future recoveries on previously fully charged-off loans.

(3)At the end of each month, for Private Education Loans that are 212 days past due, we charge off the estimated loss of a defaulted loan balance by charging off the entire loan balance and estimating recoveries on a pool basis. These estimated recoveries are referred to as “expected future recoveries on previously fully charged-off loans.” If actual periodic recoveries are less than expected, the difference is immediately reflected as a reduction to expected future recoveries on previously fully charged-off loans. If actual periodic recoveries are greater than expected, they will be reflected as a recovery through the allowance for Private Education Loan losses once the cumulative recovery amount exceeds the cumulative amount originally expected to be recovered. The following table summarizes the activity in the expected future recoveries on previously fully charged-off loans

		Three Months Ended September 30,
(Dollars in millions)		2025				2024
Beginning of period expected future recoveries on    previously fully charged-off loans		$	172			$	211
Expected future recoveries of current period defaults			16				11
Recoveries (cash collected)			(9	)			(10	)
Charge-offs (as a result of lower recovery expectations)			(6	)			(27	)
End of period expected future recoveries on previously    fully charged-off loans		$	173			$	185
Change in balance during period		$	1			$	(26	)

(4)The allowance used for these metrics excludes the expected future recoveries on previously fully charged-off loans to better reflect the current expected credit losses remaining in the portfolio.

22

		Nine Months Ended September 30,
		2025												2024
(Dollars in millions)		FFELP Loans				Private Education Loans				Total				FFELP Loans				Private Education Loans				Total
Beginning balance		$	180			$	441			$	621			$	215			$	617			$	832
Total provision			29				207				236				(6	)			74				68
Charge-offs:
Gross charge-offs			(23	)			(285	)			(308	)			(29	)			(272	)			(301	)
Expected future recoveries on current period gross    charge-offs			—				39				39				—				32				32
Total(1)			(23	)			(246	)			(269	)			(29	)			(240	)			(269	)
Adjustment resulting from the change in charge-off    rate(2)			—				(2	)			(2	)			—				(21	)			(21	)
Net charge-offs			(23	)			(248	)			(271	)			(29	)			(261	)			(290	)
Decrease in expected future recoveries on previously    fully charged-off loans(3)			—				6				6				—				41				41
Allowance at end of period (GAAP)			186				406				592				180				471				651
Plus: expected future recoveries on previously fully    charged-off loans(3)			—				173				173				—				185				185
Allowance at end of period excluding expected future    recoveries on previously fully charged-off loans    (Non-GAAP Financial Measure)(4)		$	186			$	579			$	765			$	180			$	656			$	836
Net charge-offs as a percentage of average loans in    repayment, excluding the net adjustment resulting    from the change in the charge-off rate    (annualized)(2)			.13	%			2.14	%							.14	%			1.98	%
Net adjustment resulting from the change in charge    -off rate as a percentage of average loans in    repayment (annualized)(2)			—	%			.02	%							—	%			.17	%
Net charge-offs as a percentage of average loans in    repayment (annualized)			.13	%			2.16	%							.14	%			2.15	%
Allowance coverage of charge-offs    (annualized)(4)			5.8				1.7			(Non-GAAP)					4.7				1.8			(Non-GAAP)
Allowance as a percentage of the ending total loan    balance(4)			.6	%			3.7	%		(Non-GAAP)					.6	%			4.0	%		(Non-GAAP)
Allowance as a percentage of the ending loans in    repayment(4)			.8	%			3.8	%		(Non-GAAP)					.7	%			4.2	%		(Non-GAAP)
Ending total loans		$	29,138			$	15,862							$	31,702			$	16,476
Average loans in repayment		$	25,036			$	15,368							$	27,697			$	16,265
Ending loans in repayment		$	24,136			$	15,221							$	25,382			$	15,659

(1)Charge-offs are reported net of expected recoveries. For Private Education Loans, we charge off the estimated loss of a defaulted loan balance by charging off the entire defaulted loan balance and estimating recoveries on a pool basis. These estimated recoveries are referred to as "expected future recoveries on previously fully charged-off loans." For FFELP Loans, the recovery is received at the time of charge-off.

(2)Related to increasing the net charge-off rate on defaulted Private Education Loans and the resulting reduction in the balance of expected future recoveries on previously fully charged-off loans.

(3)At the end of each month, for Private Education Loans that are 212 days past due, we charge off the estimated loss of a defaulted loan balance by charging off the entire loan balance and estimating recoveries on a pool basis. These estimated recoveries are referred to as “expected future recoveries on previously fully charged-off loans.” If actual periodic recoveries are less than expected, the difference is immediately reflected as a reduction to expected future recoveries on previously fully charged-off loans. If actual periodic recoveries are greater than expected, they will be reflected as a recovery through the allowance for Private Education Loan losses once the cumulative recovery amount exceeds the cumulative amount originally expected to be recovered. The following table summarizes the activity in the expected future recoveries on previously fully charged-off loans

		Nine Months Ended September 30,
(Dollars in millions)		2025				2024
Beginning of period expected future recoveries on    previously fully charged-off loans		$	179			$	226
Expected future recoveries of current period defaults			39				32
Recoveries (cash collected)			(30	)			(31	)
Charge-offs (as a result of lower recovery expectations)			(15	)			(42	)
End of period expected future recoveries on previously    fully charged-off loans		$	173			$	185
Change in balance during period		$	(6	)		$	(41	)

(4)The allowance used for these metrics excludes the expected future recoveries on previously fully charged-off loans to better reflect the current expected credit losses remaining in the portfolio.

23

Liquidity and Capital Resources

Funding and Liquidity Risk Management

The following “Liquidity and Capital Resources” discussion concentrates primarily on our Federal Education Loans and Consumer Lending segments. Our Business Processing segment required minimal liquidity and funding.

We define liquidity as cash and high-quality liquid assets that we can use to meet our cash requirements. Our two primary liquidity needs are: (1) servicing our debt and (2) our ongoing ability to meet our cash needs for running the operations of our businesses (including derivative collateral requirements) throughout market cycles, including during periods of financial stress. Secondary liquidity needs, which can be adjusted as needed, include the origination of Private Education Loans, acquisitions of Private Education Loan portfolios, acquisitions of companies, the payment of common stock dividends and the repurchase of our common stock. To achieve these objectives, we analyze and monitor our liquidity needs and maintain excess liquidity and access to diverse funding sources including the issuance of unsecured debt and the issuance of secured debt primarily through asset-backed securitizations and/or other financing facilities.

We define our liquidity risk as the potential inability to meet our obligations when they become due without incurring unacceptable losses or inability to invest in future asset growth and business operations at reasonable market rates. Our primary liquidity risk relates to our ability to service our debt, meet our other business obligations and to continue to grow our business. The ability to access the capital markets is impacted by general market and economic conditions, our credit ratings, as well as the overall availability of funding sources in the marketplace. In addition, credit ratings may be important to customers or counterparties when we compete in certain markets and when we seek to engage in certain transactions.

Credit ratings and outlooks are opinions subject to ongoing review by the rating agencies and may change, from time to time, based on our financial performance, industry and market dynamics and other factors. Other factors that influence our credit ratings include the rating agencies’ assessment of the general operating environment, our relative positions in the markets in which we compete, reputation, liquidity position, the level and volatility of earnings, corporate governance and risk management policies, capital position and capital management practices. A negative change in our credit rating could have a negative effect on our liquidity because it might raise the cost and availability of funding and potentially require additional cash collateral or restrict cash currently held as collateral on existing borrowings or derivative collateral arrangements. It is our objective to improve our credit ratings so that we can continue to efficiently access the capital markets even in difficult economic and market conditions. We have unsecured debt totaling $5.3 billion at September 30, 2025. Three credit rating agencies currently rate our long-term unsecured debt at below investment grade.

We expect to fund our ongoing liquidity needs, including the repayment of $0.5 billion of senior unsecured notes that mature in the short term (i.e., over the next 12 months) and the remaining $4.8 billion of senior unsecured notes that mature in the long term (from 2026 to 2043 with 69% maturing by 2031), through a number of sources. These sources include our cash on hand, unencumbered FFELP Loan and Private Education Refinance Loan portfolios (see “Sources of Primary Liquidity” below), the predictable operating cash flows provided by operating activities, the repayment of principal on unencumbered education loan assets, and the distribution of overcollateralization from our securitization trusts. We may also, depending on market conditions and availability, draw down on our secured FFELP Loan and Private Education Loan asset-backed commercial paper (ABCP) facilities, issue term ABS, enter into additional Private Education Loan and FFELP Loan ABS repurchase facilities, or issue additional unsecured debt.

We originate Private Education Loans (a portion of which is obtained through a forward purchase agreement). We also have purchased and may purchase, in future periods, Private Education Loan portfolios from third parties. Those originations and purchases are part of our ongoing liquidity needs. We purchased 2.0 million shares of common stock for $26 million in the third quarter of 2025 and have $26 million of unused share repurchase authority as of September 30, 2025.

24

Sources of Primary Liquidity

(Dollars in millions)		September 30, 2025				December 31, 2024				September 30, 2024
Ending Balances:
Unrestricted cash		$	571			$	722			$	1,143
Unencumbered FFELP Loans			58				232				199
Unencumbered Private Education    Refinance Loans			515				242				395
Total		$	1,144			$	1,196			$	1,737

		Three Months Ended												Nine Months Ended
(Dollars in millions)		September 30, 2025				December 31, 2024				September 30, 2024				September 30, 2025				September 30, 2024
Average Balances:
Unrestricted cash		$	604			$	737			$	1,129			$	640			$	1,004
Unencumbered FFELP    Loans			52				316				179				99				148
Unencumbered Private    Education Refinance    Loans			592				433				446				542				297
Total		$	1,248			$	1,486			$	1,754			$	1,281			$	1,449

Sources of Additional Liquidity

Liquidity may also be available under our secured credit facilities. Maximum borrowing capacity under the FFELP Loan and Private Education Loan ABCP facilities will vary and be subject to each agreement’s borrowing conditions, including, among others, facility size, current usage and availability of qualifying collateral from unencumbered loans. The following tables detail the additional borrowing capacity of these facilities with maturity dates ranging from November 2025 to April 2027.

(Dollars in millions)		September 30, 2025				December 31, 2024				September 30, 2024
Ending Balances:
FFELP Loan ABCP facilities		$	178			$	424			$	422
Private Education Loan ABCP facilities			1,882				1,490				1,921
Total		$	2,060			$	1,914			$	2,343

		Three Months Ended												Nine Months Ended
(Dollars in millions)		September 30, 2025				December 31, 2024				September 30, 2024				September 30, 2025				September 30, 2024
Average Balances:
FFELP Loan ABCP facilities		$	184			$	423			$	419			$	250			$	412
Private Education Loan ABCP    facilities			1,695				1,799				2,079				1,586				1,770
Total		$	1,879			$	2,222			$	2,498			$	1,836			$	2,182

At September 30, 2025, we had a total of $2.8 billion of unencumbered tangible assets inclusive of those listed in the table above as sources of primary liquidity. Total unencumbered education loans comprised $1.3 billion of our unencumbered tangible assets of which $1.3 billion and $58 million related to Private Education Loans and FFELP Loans, respectively. In addition, as of September 30, 2025, we had $4.7 billion of encumbered net assets (i.e., overcollateralization) in our various financing facilities (consolidated variable interest entities). We enter into repurchase facilities at times to borrow against the encumbered net assets of these financing vehicles. As of September 30, 2025, $0.6 billion of repurchase facility borrowings were outstanding.

25

The following table reconciles encumbered and unencumbered assets and their net impact on total Tangible Equity.

(Dollars in billions)		September 30, 2025				December 31, 2024
Net assets of consolidated variable interest    entities (encumbered assets) — FFELP Loans		$	2.7			$	2.8
Net assets of consolidated variable interest entities    (encumbered assets) — Private Education Loans			2.0				2.0
Tangible unencumbered assets(1)			2.8				2.9
Senior unsecured debt			(5.3	)			(5.4	)
Mark-to-market on unsecured hedged debt(2)			—				.2
Other liabilities, net			(.2	)			(.3	)
Total Tangible Equity (3)		$	2.0			$	2.2

(1)Excludes goodwill and acquired intangible assets.

(2)At September 30, 2025 and December 31, 2024, there were $(53) million and $(181) million, respectively, of net gains (losses) on derivatives hedging this debt in unencumbered assets, which partially offset these gains (losses).

(3)Item is a non-GAAP financial measure. For a description and reconciliation, see “Non-GAAP Financial Measures.”

Borrowings

Ending Balances

		September 30, 2025												December 31, 2024
(Dollars in millions)		Short Term				Long Term				Total				Short Term				Long Term				Total
Unsecured borrowings:
Senior unsecured debt		$	505			$	4,800			$	5,305			$	553			$	4,806			$	5,359
Total unsecured borrowings			505				4,800				5,305				553				4,806				5,359
Secured borrowings:
FFELP Loan securitizations			113				25,989				26,102				41				28,268				28,309
Private Education Loan securitizations			535				10,321				10,856				631				10,338				10,969
FFELP Loan ABCP facilities			1,872				313				2,185				1,586				74				1,660
Private Education Loan ABCP facilities			1,784				—				1,784				2,274				—				2,274
Other			113				39				152				54				40				94
Total secured borrowings			4,417				36,662				41,079				4,586				38,720				43,306
Core Earnings basis borrowings(1)			4,922				41,462				46,384				5,139				43,526				48,665
Adjustment for GAAP accounting treatment			(2	)			(48	)			(50	)			(5	)			(342	)			(347	)
GAAP basis borrowings		$	4,920			$	41,414			$	46,334			$	5,134			$	43,184			$	48,318

Average Balances

		Three Months Ended September 30,																Nine Months Ended September 30,
		2025								2024								2025								2024
(Dollars in millions)		Average Balance				Average Rate				Average Balance				Average Rate				Average Balance				Average Rate				Average Balance				Average Rate
Unsecured borrowings:
Senior unsecured debt		$	5,304				8.38	%		$	5,856				9.19	%		$	5,380				8.46	%		$	5,857				9.23	%
Total unsecured borrowings			5,304				8.38				5,856				9.19				5,380				8.46				5,857				9.23
Secured borrowings:
FFELP Loan securitizations			26,662				5.41				30,361				6.53				27,344				5.50				32,711				6.43
Private Education Loan    securitizations			10,711				3.69				11,832				3.82				10,713				3.67				11,838				3.68
FFELP Loan ABCP facilities			1,885				5.71				1,626				6.88				1,810				5.78				1,760				6.94
Private Education Loan    ABCP facilities			1,990				6.28				1,741				7.59				2,132				6.32				2,045				7.39
Other			132				3.04				117				(.29	)			110				1.76				109				(1.69	)
Total secured borrowings			41,380				5.01				45,677				5.87				42,109				5.08				48,463				5.80
Core Earnings basis    borrowings(1)			46,684				5.39				51,533				6.24				47,489				5.46				54,320				6.17
Adjustment for GAAP    accounting treatment			—				.04				—				.16				—				.06				—				.09
GAAP basis borrowings		$	46,684				5.43	%		$	51,533				6.40	%		$	47,489				5.52	%		$	54,320				6.26	%

(1)Item is a non-GAAP financial measure. For a description and reconciliation, see “Non-GAAP Financial Measures.” The differences in derivative accounting give rise to the difference above.

26

Critical Accounting Policies and Estimates

Management’s Discussion and Analysis of Financial Condition and Results of Operations addresses our consolidated financial statements, which have been prepared in accordance with generally accepted accounting principles in the United States of America (GAAP). A discussion of our critical accounting policies, which includes the allowance for loan losses, goodwill impairment assessment, premium and discount amortization, and the impact of the SDR Plan on our accounting policies and estimates, can be found in our 2024 Form 10-K.

Non-GAAP Financial Measures

In addition to financial results reported on a GAAP basis, Navient also provides certain performance measures which are non-GAAP financial measures. We present the following non-GAAP financial measures: (1) Core Earnings, (2) Tangible Equity (as well as the Adjusted Tangible Equity Ratio), (3) EBITDA for the Business Processing segment, and (4) Allowance for Loan Losses Excluding Expected Future Recoveries on Previously Fully Charged-off Loans. Definitions for the non-GAAP financial measures and reconciliations are provided below, except that reconciliations of forward-looking non-GAAP financial measures are not provided because the Company is unable to provide such reconciliations without unreasonable effort due to the uncertainty and inherent difficulty of predicting the occurrence and financial impact of certain items, including, but not limited to, the impact of any mark-to-market gains/losses resulting from our use of derivative instruments to hedge our economic risks.

1. Core Earnings

We prepare financial statements and present financial results in accordance with GAAP. However, we also evaluate our business segments and present financial results on a basis that differs from GAAP. We refer to this different basis of presentation as Core Earnings. We provide this Core Earnings basis of presentation on a consolidated basis and for each business segment because this is what we review internally when making management decisions regarding our performance and how we allocate resources. We also refer to this information in our presentations with credit rating agencies, lenders and investors. Because our Core Earnings basis of presentation corresponds to our segment financial presentations, we are required by GAAP to provide certain Core Earnings disclosures in the notes to our consolidated financial statements for our business segments.

Core Earnings are not a substitute for reported results under GAAP. We use Core Earnings to manage our business segments because Core Earnings reflect adjustments to GAAP financial results for two items, discussed below, that can create significant volatility mostly due to timing factors generally beyond the control of management. Accordingly, we believe that Core Earnings provide management with a useful basis from which to better evaluate results from ongoing operations against the business plan or against results from prior periods. Consequently, we disclose this information because we believe it provides investors with additional information regarding the operational and performance indicators that are most closely assessed by management. When compared to GAAP results, the two items we remove to result in our Core Earnings presentations are:

(1)Mark-to-market gains/losses resulting from our use of derivative instruments to hedge our economic risks that do not qualify for hedge accounting treatment or do qualify for hedge accounting treatment but result in ineffectiveness; and

(2)The accounting for goodwill and acquired intangible assets.

While GAAP provides a uniform, comprehensive basis of accounting, for the reasons described above, our Core Earnings basis of presentation does not. Core Earnings are subject to certain general and specific limitations that investors should carefully consider. For example, there is no comprehensive, authoritative guidance for management reporting. Our Core Earnings are not defined terms within GAAP and may not be comparable to similarly titled measures reported by other companies. Accordingly, our Core Earnings presentation does not represent a comprehensive basis of accounting. Investors, therefore, may not be able to compare our performance with that of other financial services companies based upon Core Earnings. Core Earnings results are only meant to supplement GAAP results by providing additional information regarding the operational and performance indicators that are most closely used by management, our Board of Directors, credit rating agencies, lenders and investors to assess performance.

27

The following tables show our consolidated GAAP results, Core Earnings results (including for each reportable segment) along with the adjustments made to the income/expense items to reconcile the consolidated GAAP results to the Core Earnings results as required by GAAP and reported in “Note 11 — Segment Reporting.”

		Three Months Ended September 30, 2025
						Adjustments																Reportable Segments
(Dollars in millions)		Total GAAP				Reclassi- fications				Additions/ (Subtractions)				Total Adjustments (1)				Total Core Earnings				Federal Education Loans				Consumer Lending				Business Processing				Other
Interest income:
Education loans		$	760																			$	484			$	276			$	—			$	—
Cash and investments			21																				10				5				—				6
Total interest income			781																				494				281				—				6
Total interest expense			639																				429				183				—				23
Net interest income    (loss)			142			$	4			$	—			$	4			$	146				65				98				—				(17	)
Less: provisions for loan    losses			168																168				13				155				—				—
Net interest income    (loss) after provisions    for loan losses			(26	)																			52				(57	)			—				(17	)
Other income (loss):
Servicing revenue			13																				10				3				—				—
Asset recovery and    business processing    revenue			—																				—				—				—				—
Other revenue (loss)			6																				—				—				—				10
Total other income			19				(4	)			8				4				23				10				3				—				10
Expenses:
Direct operating    expenses			61																				16				45				—				—
Unallocated shared    services expenses			44																				—				—				—				44
Operating expenses			105				—				—				—				105				16				45				—				44
Goodwill and acquired    intangible asset    impairment and    amortization			1				—				(1	)			(1	)			—				—				—				—				—
Restructuring/other    reorganization    expenses			4				—				—				—				4				—				—				—				4
Total expenses			110				—				(1	)			(1	)			109				16				45				—				48
Income (loss) before    income tax expense    (benefit)			(117	)			—				9				9				(108	)			46				(99	)			—				(55	)
Income tax expense    (benefit)(2)			(31	)			—				6				6				(25	)			11				(23	)			—				(13	)
Net income (loss)		$	(86	)		$	—			$	3			$	3			$	(83	)		$	35			$	(76	)		$	—			$	(42	)

(1)Core Earnings adjustments to GAAP:

		Three Months Ended September 30, 2025
(Dollars in millions)		Net Impact of Derivative Accounting				Net Impact of Goodwill and Acquired Intangibles				Total
Net interest income (loss) after provisions for loan losses		$	4			$	—			$	4
Total other income (loss)			4				—				4
Goodwill and acquired intangible asset impairment and amortization			—				(1	)			(1	)
Total Core Earnings adjustments to GAAP		$	8			$	1				9
Income tax expense (benefit)											6
Net income (loss)										$	3

(2)Income taxes are based on a percentage of net income before tax for the individual reportable segment.

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		Three Months Ended September 30, 2024
						Adjustments																Reportable Segments
(Dollars in millions)		Total GAAP				Reclassi- fications				Additions/ (Subtractions)				Total Adjustments (1)				Total Core Earnings				Federal Education Loans				Consumer Lending				Business Processing				Other
Interest income:
Education loans		$	905																			$	591			$	314			$	—			$	—
Cash and investments			43																				25				6				—				12
Total interest income			948																				616				320				—				12
Total interest expense			828																				576				198				—				34
Net interest income    (loss)			120			$	8			$	12			$	20			$	140				40				122				—				(22	)
Less: provisions for loan    losses			42																42				(5	)			47				—				—
Net interest income    (loss) after provisions    for loan losses			78																				45				75				—				(22	)
Other income (loss):
Servicing revenue			13																				11				2				—				—
Asset recovery and    business processing    revenue			70																				—				—				70				—
Other revenue			(26	)																			—				—				—				10
Gain on sale of subsidiary			219																				—				—				219				—
Total other income			276				(8	)			44				36				312				11				2				289				10
Expenses:
Direct operating    expenses			121																				20				44				57				—
Unallocated shared    services expenses			63																				—				—				—				63
Operating expenses			184				—				—				—				184				20				44				57				63
Goodwill and acquired    intangible asset    impairment and    amortization			140				—				(140	)			(140	)			—				—				—				—				—
Restructuring/other    reorganization    expenses			18				—				—				—				18				—				—				—				18
Total expenses			342				—				(140	)			(140	)			202				20				44				57				81
Income (loss) before    income tax expense    (benefit)			12				—				196				196				208				36				33				232				(93	)
Income tax expense    (benefit)(2)			14				—				34				34				48				9				6				54				(21	)
Net income (loss)		$	(2	)		$	—			$	162			$	162			$	160			$	27			$	27			$	178			$	(72	)

(1)Core Earnings adjustments to GAAP:

		Three Months Ended September 30, 2024
(Dollars in millions)		Net Impact of Derivative Accounting				Net Impact of Goodwill and Acquired Intangibles				Total
Net interest income (loss) after provisions for loan losses		$	20			$	—			$	20
Total other income (loss)			36				—				36
Goodwill and acquired intangible asset impairment and amortization			—				(140	)			(140	)
Total Core Earnings adjustments to GAAP		$	56			$	140				196
Income tax expense (benefit)											34
Net income (loss)										$	162

(2)Income taxes are based on a percentage of net income before tax for the individual reportable segment.

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		Nine Months Ended September 30, 2025
						Adjustments																Reportable Segments
(Dollars in millions)		Total GAAP				Reclassi- fications				Additions/ (Subtractions)				Total Adjustments (1)				Total Core Earnings				Federal Education Loans				Consumer Lending				Business Processing				Other
Interest income:
Education loans		$	2,297																			$	1,459			$	838			$	—			$	—
Cash and investments			64																				30				15				—				19
Total interest income			2,361																				1,489				853				—				19
Total interest expense			1,961																				1,321				547				—				72
Net interest income    (loss)			400			$	15			$	6			$	21			$	421				168				306				—				(53	)
Less: provisions for loan    losses			236																236				29				207				—				—
Net interest income    (loss) after provisions    for loan losses			164																				139				99				—				(53	)
Other income (loss):
Servicing revenue			40																				32				8				—				—
Asset recovery and    business processing    revenue			23																				—				—				23				—
Other revenue			10																				(1	)			1				—				44
Total other income    (loss)			73				(15	)			49				34				107				31				9				23				44
Expenses:
Direct operating    expenses			189																				54				115				20				—
Unallocated shared    services expenses			144																				—				—				—				144
Operating expenses(2)			333				—				—				—				333				54				115				20				144
Goodwill and acquired    intangible asset    impairment and    amortization			2				—				(2	)			(2	)			—				—				—				—				—
Restructuring/other    reorganization    expenses			6				—				—				—				6				—				—				—				6
Total expenses			341				—				(2	)			(2	)			339				54				115				20				150
Income (loss) before    income tax expense    (benefit)			(104	)			—				57				57				(47	)			116				(7	)			3				(159	)
Income tax expense    (benefit)(3)			(29	)			—				18				18				(11	)			27				(3	)			1				(36	)
Net income (loss)		$	(75	)		$	—			$	39			$	39			$	(36	)		$	89			$	(4	)		$	2			$	(123	)

(1)Core Earnings adjustments to GAAP:

		Nine Months Ended September 30, 2025
(Dollars in millions)		Net Impact of Derivative Accounting				Net Impact of Goodwill and Acquired Intangibles				Total
Net interest income (loss) after provisions for loan losses		$	21			$	—			$	21
Total other income (loss)			34				—				34
Goodwill and acquired intangible asset impairment and amortization			—				(2	)			(2	)
Total Core Earnings adjustments to GAAP		$	55			$	2				57
Income tax expense (benefit)											18
Net income (loss)										$	39

(2)Income taxes are based on a percentage of net income before tax for the individual reportable segment.

30

		Nine Months Ended September 30, 2024
						Adjustments																Reportable Segments
(Dollars in millions)		Total GAAP				Reclassi- fications				Additions/ (Subtractions)				Total Adjustments (1)				Total Core Earnings				Federal Education Loans				Consumer Lending				Business Processing				Other
Interest income:
Education loans		$	2,819																			$	1,861			$	958			$	—			$	—
Cash and investments			129																				75				20				—				34
Total interest income			2,948																				1,936				978				—				34
Total interest expense			2,547																				1,810				597				—				102
Net interest income    (loss)			401			$	28			$	10			$	38			$	439				126				381				—				(68	)
Less: provisions for loan    losses			68																68				(6	)			74				—				—
Net interest income    (loss) after provisions    for loan losses			333																				132				307				—				(68	)
Other income (loss):
Servicing revenue			48																				39				9				—				—
Asset recovery and    business processing    revenue			228																				—				—				228				—
Other revenue			33																				5				1				—				16
Gain on sale of subsidiary			219																				—				—				219				—
Total other income			528				(28	)			17				(11	)			517				44				10				447				16
Expenses:
Direct operating    expenses			351																				53				110				188				—
Unallocated shared    services expenses			182																				—				—				—				182
Operating expenses			533				—				—				—				533				53				110				188				182
Goodwill and acquired    intangible asset    impairment and    amortization			145				—				(145	)			(145	)			—				—				—				—				—
Restructuring/other    reorganization    expenses			35				—				—				—				35				—				—				—				35
Total expenses			713				—				(145	)			(145	)			568				53				110				188				217
Income (loss) before    income tax expense    (benefit)			148				—				172				172				320				123				207				259				(269	)
Income tax expense    (benefit)(2)			41				—				33				33				74				28				47				60				(61	)
Net income (loss)		$	107			$	—			$	139			$	139			$	246			$	95			$	160			$	199			$	(208	)

(1)Core Earnings adjustments to GAAP:

		Nine Months Ended September 30, 2024
(Dollars in millions)		Net Impact of Derivative Accounting				Net Impact of Goodwill and Acquired Intangibles				Total
Net interest income (loss) after provisions for loan losses		$	38			$	—			$	38
Total other income (loss)			(11	)			—				(11	)
Goodwill and acquired intangible asset impairment and amortization			—				(145	)			(145	)
Total Core Earnings adjustments to GAAP		$	27			$	145				172
Income tax expense (benefit)											33
Net income (loss)										$	139

(2)Income taxes are based on a percentage of net income before tax for the individual reportable segment.

31

The following discussion summarizes the differences between Core Earnings and GAAP net income and details each specific adjustment required to reconcile our Core Earnings segment presentation to our GAAP earnings.

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
GAAP net income (loss)		$	(86	)		$	(2	)		$	(75	)		$	107
Core Earnings adjustments to GAAP:
Net impact of derivative accounting			8				56				55				27
Net impact of goodwill and acquired intangible assets			1				140				2				145
Net income tax effect			(6	)			(34	)			(18	)			(33	)
Total Core Earnings adjustments to GAAP			3				162				39				139
Core Earnings net income (loss)		$	(83	)		$	160			$	(36	)		$	246

(1) Derivative Accounting: Core Earnings exclude periodic gains and losses that are caused by the mark-to-market valuations on derivatives that do not qualify for hedge accounting treatment under GAAP, as well as the periodic mark-to-market gains and losses that are a result of ineffectiveness recognized related to effective hedges under GAAP. Under GAAP, for our derivatives that are held to maturity, the mark-to-market gain or loss over the life of the contract will equal $0. In our Core Earnings presentation, we recognize the economic effect of these hedges, which generally results in any net settlement cash paid or received being recognized ratably as an interest expense or revenue over the hedged item’s life.

The accounting for derivatives requires that changes in the fair value of derivative instruments be recognized currently in earnings, with no fair value adjustment of the hedged item, unless specific hedge accounting criteria are met. The gains and losses recorded in “Gains (losses) on derivative and hedging activities, net” and interest expense (for qualifying fair value hedges) are primarily caused by interest rate and foreign currency exchange rate volatility and changing credit spreads during the period as well as the volume and term of derivatives not receiving hedge accounting treatment. We believe that our derivatives are effective economic hedges, and as such, are a critical element of our interest rate and foreign currency risk management strategy. However, some of our derivatives do not qualify for hedge accounting treatment and the stand-alone derivative is adjusted to fair value in the income statement with no consideration for the corresponding change in fair value of the hedged item. See our 2024 Form 10-K for further discussion.

32

The table below quantifies the adjustments for derivative accounting between GAAP and Core Earnings net income.

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Core Earnings derivative adjustments:
(Gains) losses on derivative and hedging activities, net,    included in other income		$	4			$	36			$	34			$	(11	)
Plus: (Gains) losses on fair value hedging activity included    in interest expense			(2	)			10				—				5
Total (gains) losses in GAAP net income			2				46				34				(6	)
Plus: Reclassification of settlement income (expense) on    derivative and hedging activities, net(1)			4				8				15				28
Mark-to-market (gains) losses on derivative and hedging    activities, net(2)			6				54				49				22
Other derivative accounting adjustments(3)			2				2				6				5
Total net impact of derivative accounting		$	8			$	56			$	55			$	27

(1)Derivative accounting requires net settlement income/expense on derivatives that do not qualify as hedges to be recorded in a separate income statement line item below net interest income. Under our Core Earnings presentation, these settlements are reclassified to the income statement line item of the economically hedged item. For our Core Earnings net interest income, this would primarily include reclassifying the net settlement amounts related to certain of our interest rate swaps to debt interest expense. The table below summarizes these net settlements on derivative and hedging activities and the associated reclassification on a Core Earnings basis.

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Reclassification of settlements on derivative and    hedging activities:
Net settlement income (expense) on interest rate    swaps reclassified to net interest income		$	4			$	8			$	15			$	28
Total reclassifications of settlement income    (expense) on derivative and hedging activities		$	4			$	8			$	15			$	28

(2)“Mark-to-market (gains) losses on derivative and hedging activities, net” is comprised of the following:

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Fair value hedges		$	2			$	11			$	9			$	9
Foreign currency hedges			(4	)			(1	)			(9	)			(4	)
Other (a)			8				44				49				17
Total mark-to-market (gains) losses on derivative    and hedging activities, net		$	6			$	54			$	49			$	22

(a)Primarily derivatives that are used to economically hedge the origination of fixed rate Private Education Loans that don't qualify for hedge accounting. We believe that these derivatives are effective economic hedges, and as such, are a critical element of our interest rate risk management strategy.

(3)Other derivative accounting adjustments consist of adjustments related to certain terminated derivatives that did not receive hedge accounting treatment under GAAP but were economic hedges under Core Earnings and, as a result, such gains or losses are amortized into Core Earnings over the life of the hedged item.

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Cumulative Impact of Derivative Accounting under GAAP compared to Core Earnings

As of September 30, 2025, derivative accounting has decreased GAAP equity by approximately $37 million as a result of cumulative net mark-to-market losses (after tax) recognized under GAAP, but not in Core Earnings. The following table rolls forward the cumulative impact to GAAP equity due to these after-tax mark-to-market net gains and losses related to derivative accounting.

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Beginning impact of derivative accounting on    GAAP equity		$	(30	)		$	12			$	8			$	(1	)
Net impact of net mark-to-market gains (losses)    under derivative accounting(1)			(7	)			(49	)			(45	)			(36	)
Ending impact of derivative accounting on    GAAP equity		$	(37	)		$	(37	)		$	(37	)		$	(37	)

(1)Net impact of net mark-to-market gains (losses) under derivative accounting is composed of the following:

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Total pre-tax net impact of derivative accounting    recognized in net income(2)		$	(8	)		$	(56	)		$	(55	)		$	(27	)
Tax and other impacts of derivative accounting    adjustments			2				14				14				7
Change in mark-to-market gains (losses) on    derivatives, net of tax recognized in other    comprehensive income			(1	)			(7	)			(4	)			(16	)
Net impact of net mark-to-market gains (losses) under    derivative accounting		$	(7	)		$	(49	)		$	(45	)		$	(36	)

(2)See “Core Earnings derivative adjustments” table above.

Hedging Embedded Floor Income

We use pay-fixed swaps and fixed rate debt to economically hedge embedded Floor Income in our FFELP Loans. Historically, we have used these instruments on a periodic basis and depending upon market conditions and pricing, we may enter into additional hedges in the future. Under GAAP, the pay-fixed swaps are accounted for as cash flow hedges. The table below shows the amount of hedged Floor Income that will be recognized in Core Earnings in future periods based on these hedge strategies.

(Dollars in millions)		September 30, 2025				September 30, 2024
Total hedged Floor Income, net of tax(1)(2)		$	31			$	50

(1)$41 million and $65 million on a pre-tax basis as of September 30, 2025 and September 30, 2024, respectively.

(2)Of the $31 million as of September 30, 2025, approximately $4 million, $14 million, $7 million and $6 million will be recognized as part of Core Earnings net income in the remainder of 2025, 2026, 2027 and 2028, respectively.

(2) Goodwill and Acquired Intangible Assets: Our Core Earnings exclude goodwill and intangible asset impairment and the amortization of acquired intangible assets. The following table summarizes the goodwill and acquired intangible asset adjustments.

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Core Earnings goodwill and acquired intangible    asset adjustments		$	1			$	140			$	2			$	145

34

2. Tangible Equity and Adjusted Tangible Equity Ratio

Adjusted Tangible Equity Ratio measures the ratio of Navient’s Tangible Equity to its tangible assets. We adjust this ratio to exclude the assets and equity associated with our FFELP Loan portfolio because FFELP Loans are no longer originated and the FFELP Loan portfolio bears a 3% maximum loss exposure under the terms of the federal guaranty. Management believes that excluding this portfolio from the ratio enhances its usefulness to investors. Management uses this ratio, in addition to other metrics, for analysis and decision making related to capital allocation decisions. The Adjusted Tangible Equity Ratio is calculated as:

(Dollars in millions)		September 30, 2025				September 30, 2024
Navient Corporation's stockholders' equity		$	2,439			$	2,694
Less: Goodwill and acquired intangible assets			435				438
Tangible Equity			2,004				2,256
Less: Equity held for FFELP Loans			145				158
Adjusted Tangible Equity		$	1,859			$	2,098
Divided by:
Total assets		$	49,306			$	53,440
Less:
Goodwill and acquired intangible assets			435				438
FFELP Loans			28,952				31,522
Adjusted tangible assets		$	19,919			$	21,480
Adjusted Tangible Equity Ratio			9.3	%			9.8	%

3. Earnings before Interest, Taxes, Depreciation and Amortization Expense (EBITDA)

This measures the operating performance of the Business Processing segment and is used by management and equity investors to monitor operating performance and determine the value of those businesses. EBITDA for the Business Processing segment is calculated as:

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Pre-tax income		$	—			$	232			$	3			$	259
Plus:
Depreciation and amortization expense(1)			—				1				—				3
EBITDA		$	—			$	233			$	3			$	262
Divided by:
Total revenue		$	—			$	289			$	23			$	447
EBITDA margin			—	%			81	%			13	%			59	%

(1)There is no interest expense in this segment.

35

4. Allowance for Loan Losses Excluding Expected Future Recoveries on Previously Fully Charged-off

Loans

The allowance for loan losses on the Private Education Loan portfolio used for the three credit metrics below excludes the expected future recoveries on previously fully charged-off loans to better reflect the current expected credit losses remaining in connection with the loans on balance sheet that have not charged off. That is, as of September 30, 2025, the $579 million Private Education Loan allowance for loan losses excluding expected future recoveries on previously fully charged-off loans represents the current expected credit losses that remain in connection with the $15,862 million Private Education Loan portfolio. The $173 million of expected future recoveries on previously fully charged-off loans, which is collected over an average 15-year period, mechanically is a reduction to the overall allowance for loan losses. However, it is not related to the $15,862 million Private Education Loan portfolio on our balance sheet and, as a result, management excludes this impact to the allowance to better evaluate and assess our overall credit loss coverage on the Private Education Loan portfolio. We believe this provides a more meaningful and holistic view of the available credit loss coverage on our non-charged-off Private Education Loan portfolio. We believe this information is useful to our investors, lenders and rating agencies.

Allowance for Loan Losses Metrics – Private Education Loans

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Allowance at end of period (GAAP)		$	406			$	471			$	406			$	471
Plus: expected future recoveries on previously fully    charged-off loans			173				185				173				185
Allowance at end of period excluding expected future    recoveries on previously fully charged-off loans    (Non-GAAP Financial Measure)		$	579			$	656			$	579			$	656
Ending total loans		$	15,862			$	16,476			$	15,862			$	16,476
Ending loans in repayment		$	15,221			$	15,659			$	15,221			$	15,659
Net charge-offs		$	96			$	95			$	248			$	261
Allowance coverage of charge-offs (annualized):
GAAP			1.1				1.2				1.2				1.3
Adjustment(1)			.4				.5				.5				.5
Non-GAAP Financial Measure(1)			1.5				1.7				1.7				1.8
Allowance as a percentage of the ending total loan    balance:
GAAP			2.6	%			2.9	%			2.6	%			2.9	%
Adjustment(1)			1.1				1.1				1.1				1.1
Non-GAAP Financial Measure(1)			3.7	%			4.0	%			3.7	%			4.0	%
Allowance as a percentage of the ending loans in    repayment:
GAAP			2.7	%			3.0	%			2.7	%			3.0	%
Adjustment(1)			1.1				1.2				1.1				1.2
Non-GAAP Financial Measure(1)			3.8	%			4.2	%			3.8	%			4.2	%

(1)The allowance used for these credit metrics excludes the expected future recoveries on previously fully charged-off loans. See discussion above.

36

Legal Proceedings

For a discussion of legal matters as of September 30, 2025, please refer to “Note 10 – Commitments, Contingencies and Guarantees” to our consolidated financial statements included in this report, which is incorporated into this item by reference.

Risk Factors

The risk factors disclosed in our 2024 Form 10-K should be considered together with information included in this Form 10-Q. We believe there have been no material changes to the risk factors previously disclosed in our 2024 Form 10-K.

37

Quantitative and Qualitative Disclosures about Market Risk

Interest Rate Sensitivity Analysis

Our interest rate risk management seeks to limit the impact of movements in interest rates on our results of operations and financial position. The following tables summarize the potential effect on earnings over the next 12 months and the potential effect on fair values of balance sheet assets and liabilities at September 30, 2025 and 2024, based upon a sensitivity analysis performed by management assuming a hypothetical increase and decrease in market interest rates of 100 basis points. The earnings sensitivities assume an immediate increase and decrease in market interest rates of 100 basis points and are applied only to financial assets and liabilities, including hedging instruments, that existed at the balance sheet date and do not take into account any new assets, liabilities or hedging instruments that may arise over the next 12 months.

		As of September 30, 2025								As of September 30, 2024
		Impact on Annual Earnings If:								Impact on Annual Earnings If:
		Interest Rates								Interest Rates
(Dollars in millions, except per share amounts)		Increase 100 Basis Points				Decrease 100 Basis Points				Increase 100 Basis Points				Decrease 100 Basis Points
Effect on Earnings:
Change in pre-tax net income before mark-to    -market gains (losses) on derivative and    hedging activities		$	(12	)		$	35			$	(13	)		$	28
Mark-to-market gains (losses) on derivative and    hedging activities			43				(46	)			66				(70	)
Increase (decrease) in income before taxes		$	31			$	(11	)		$	53			$	(42	)
Increase (decrease) in net income after taxes		$	24			$	(8	)		$	41			$	(32	)
Increase (decrease) in diluted earnings per    common share		$	.24			$	(.09	)		$	.38			$	(.30	)

38

		At September 30, 2025
						Interest Rates:
						Change from Increase of 100 Basis Points								Change from Decrease of 100 Basis Points
(Dollars in millions)		Fair Value				$				%				$				%
Effect on Fair Values:
Assets
Education Loans		$	43,693			$	(70	)			—	%		$	98				—	%
Other earning assets			2,019				—				—				—				—
Other assets			2,879				12				—				92				3
Total assets gain/(loss)		$	48,591			$	(58	)			—	%		$	190				—	%
Liabilities
Interest-bearing liabilities		$	45,679			$	(230	)			(1	)%		$	245				1	%
Other liabilities			533				76				14				26				5
Total liabilities (gain)/loss		$	46,212			$	(154	)			—	%		$	271				1	%

		At December 31, 2024
						Interest Rates:
						Change from Increase of 100 Basis Points								Change from Decrease of 100 Basis Points
(Dollars in millions)		Fair Value				$				%				$				%
Effect on Fair Values:
Assets
Education Loans		$	46,133			$	(63	)			—	%		$	90				—	%
Other earning assets			2,246				—				—				—				—
Other assets			2,975				52				(2	)			20				1
Total assets gain/(loss)		$	51,354			$	(11	)			—	%		$	110				—	%
Liabilities
Interest-bearing liabilities		$	47,505			$	(226	)			—	%		$	241				1	%
Other liabilities			830				105				13				(35	)			(4	)
Total liabilities (gain)/loss		$	48,335			$	(121	)			—	%		$	206				—	%

A primary objective in our funding is to minimize our sensitivity to changing interest rates by generally funding our floating rate education loan portfolio with floating rate debt and our fixed rate education loan portfolio with fixed rate debt although we can have a mismatch at times. In addition, we can have a mismatch in the index (including the frequency of reset) of floating rate debt versus floating rate assets. In addition, due to the ability of some FFELP Loans to earn Floor Income, we can have a fixed versus floating mismatch in funding if the education loan earns at the fixed borrower rate and the funding remains floating. We use pay-fixed swaps and fixed rate debt to economically hedge embedded Floor Income in our FFELP Loans. Historically, we have used these instruments on a periodic basis and depending upon market conditions and pricing, we may enter into additional hedges in the future. The result of these hedging transactions is to fix the relative spread between the education loan asset rate and the funding instrument rate.

In the preceding tables, under the scenario where interest rates increase or decrease by 100 basis points, the change in pre-tax net income before the mark-to-market gains (losses) on derivative and hedging activities is primarily due to the impact of (i) a portion of our unhedged FFELP Loans being in a fixed-rate mode due to Floor Income, while being funded with variable rate debt; (ii) certain FFELP fixed rate loans becoming variable interest rate loans when variable interest rates rise above a certain level (Special Allowance Payment or “SAP”). When these loans are funded with fixed rate debt (as we do for a portion of the portfolio to economically hedge Floor Income) we earn additional interest income when earning the higher variable rate that is in effect; and (iii) a portion of our variable rate assets being funded with fixed rate liabilities. Item (i) will generally cause income to decrease when interest rates increase and income to increase when interest rates decrease. Item (ii) and (iii) have the opposite effect. The change due to the interest rate scenario where interest rates increase by 100 basis points in the current period is primarily a result of item (i) having a more significant impact than item (ii) and (iii) as a result of interest rates being lower compared to the prior period. The change due to the interest scenario where interest rates decrease by 100 basis points in the current period is primarily a result of item (i) having a more significant impact than item (ii) and (iii) as a result of interest rates being lower compared to the prior period. The relative changes from the prior period are primarily the result of interest rates being lower in the current period.

39

In the preceding tables, under the scenario where interest rates increase or decrease by 100 basis points, the change in mark-to-market gains (losses) on derivative and hedging activities in both periods is primarily due to (i) the notional amount and remaining term of our derivative portfolio and related hedged debt and (ii) the interest rate environment. In both periods, the mark-to-market gains (losses) are primarily related to derivatives that don’t qualify for hedge accounting that are used to economically hedge the origination of fixed rate Private Education Loans. As a result of not qualifying for hedge accounting, there is not an offsetting mark-to-market adjustment of the hedged item in this analysis.

In addition to interest rate risk addressed in the preceding tables, we are also exposed to risks related to foreign currency exchange rates. Foreign currency exchange risk is primarily the result of foreign currency denominated debt issued by us. When we issue foreign denominated corporate unsecured and securitization debt, our policy is to use cross-currency interest rate swaps to swap all foreign currency denominated debt payments (fixed and floating) to USD SOFR using a fixed exchange rate. In the tables above, there would be an immaterial impact on earnings if exchange rates were to decrease or increase, due to the terms of the hedging instrument and hedged items matching. The balance sheet interest-bearing liabilities would be affected by a change in exchange rates; however, the change would be materially offset by the cross-currency interest rate swaps in other assets or other liabilities. In certain economic environments, volatility in the spread between spot and forward foreign exchange rates has resulted in mark-to-market impacts to current period earnings which have not been factored into the above analysis. The earnings impact is noncash, and at maturity of the instruments the cumulative mark-to-market impact will be zero. Navient has not issued foreign currency denominated debt since 2008.

Asset and Liability Funding Gap

The table below presents our assets and liabilities (funding) arranged by underlying indices as of September 30, 2025. Management analyzes interest rate risk and in doing so includes all derivatives that are economically hedging our debt whether they qualify as effective hedges or not (Core Earnings basis). Accordingly, we present the asset and liability funding gap on a Core Earnings basis. The difference between the asset and the funding is the funding gap for the specified index. This represents our exposure to interest rate risk in the form of basis risk and repricing risk, which is the risk that the different indices may reset at different frequencies or may not move in the same direction or at the same magnitude.

Index (Dollars in billions)		Frequency of Variable Resets		Assets				Funding				Funding Gap
3 month Treasury bill		weekly		$	1.5			$	—			$	1.5
3 month Treasury bill		annual			.1				—				.1
Prime		annual			.1				—				.1
Prime		quarterly			.7				—				.7
Prime		monthly			2.7				—				2.7
3 month Term SOFR		quarterly			.1				1.0				(.9	)
3 month Term SOFR (1)		monthly			—				.5				(.5	)
1 month Term SOFR		monthly			1.8				.6				1.2
Overnight SOFR(2)		daily			27.2				27.6				(.4	)
Non Discrete reset (1)		monthly			—				4.3				(4.3	)
Non Discrete reset (3)		daily/weekly			2.0				—				2.0
Fixed Rate (4)					13.1				15.3				(2.2	)
Total				$	49.3			$	49.3			$	—

(1)Funding includes debt related to Repurchase Facilities.

(2)The assets are indexed to 30-day average overnight SOFR. A portion of the funding uses the daily average of overnight SOFR from a period preceding the accrual period of the asset ("lookback debt"). Funding includes $13.0 billion of 30-day average SOFR lookback debt and $12.7 billion of 90-day average SOFR lookback debt.

(3)Assets include restricted and unrestricted cash equivalents and other overnight type instruments. Funding includes the obligation to return cash collateral held related to derivatives exposures.

(4)Assets include receivables and other assets (including goodwill and acquired intangibles). Funding includes other liabilities and stockholders' equity.

40

We use interest rate swaps and other derivatives to achieve our risk management objectives. Our asset liability management strategy is to match assets with debt (in combination with derivatives) that have the same underlying index and reset frequency or, when economical, have interest rate characteristics that we believe are highly correlated. Interest earned on our FFELP Loans is primarily indexed to 30-day average overnight SOFR, which is reset daily, and our cost of funds is primarily indexed to overnight SOFR but resetting at different times than the asset. A source of variability in FFELP net interest income could also be Floor Income we earn on certain FFELP Loans. Pursuant to the terms of the FFELP, certain FFELP Loans can earn interest at the stated fixed rate of interest as underlying debt interest rate expense remains variable. We refer to this additional spread income as “Floor Income.” Floor Income can be volatile since it is dependent on interest rate levels. We frequently hedge this volatility to lock in the value of the Floor Income over the term of the contract. Interest earned on our Private Education Refinance Loans is generally fixed rate with the related cost of funds generally fixed rate as well. Interest earned on the remaining Private Education Loans is generally indexed to either one-month Prime or term SOFR rates and our cost of funds is primarily indexed to one-month or three-month term SOFR. The use of funding with index types and reset frequencies that are different from our assets exposes us to interest rate risk in the form of basis and repricing risk. This could result in our cost of funds not moving in the same direction or with the same magnitude as the yield on our assets. While we believe this risk is low, as all of these indices are short-term with rate movements that are highly correlated over a long period of time, market disruptions (which have occurred in prior years) can lead to a temporary divergence between indices resulting in a negative impact to our earnings.

Unregistered Sales of Equity Securities and Use of Proceeds

Issuer Purchases of Equity Securities

The following table provides information relating to our purchases of shares of our common stock in the three months ended September 30, 2025.

(In millions, except per share data)		Total Number of Shares Purchased(1)				Average Price Paid per Share				Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs(1)(2)				Approximate Dollar Value of Shares That May Yet Be Purchased Under Publicly Announced Plans or Programs(1)
Period:
July 1 — July 31, 2025			.4			$	13.99				.4			$	46
August 1 — August 31, 2025			.9				12.75				.9			$	35
September 1 — September 30, 2025			.7				13.21				.7			$	26
Total third-quarter 2025			2.0			$	13.19				2.0

(1)In December 2021, our Board of Directors approved a $1 billion multi-year share repurchase program and in October 2025 approved a new $100 million multi-year share repurchase program. The share repurchase programs do not have an expiration date. The new share repurchase program, which is effectively immediately, is in addition to the approximately $26 million of unused authorization as of September 30, 2025.

(2)On June 16, 2025, the Company entered into a "Rule 10b5-1 trading arrangement" intended to satisfy the affirmative defense conditions of Rule 10b5-1, pursuant to which the Company will purchase the applicable shares during second-quarter 2025 from June 17, 2025 to June 30, 2025. This plan terminates by its terms on July 31, 2025. On September 16, 2025, the Company entered into a "Rule 10b5-1 trading arrangement" intended to satisfy the affirmative defense conditions of Rule 10b5-1, pursuant to which the Company will purchase the applicable shares during third-quarter 2025 from September 17, 2025 to September 30, 2025. This plan terminates by its terms on November 28, 2025.

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Other Information

Director and Officer Trading Arrangements

During the quarter ended September 30, 2025, none of the Company’s directors or officers who are subject to the filing requirements of Section 16 of the Securities and Exchange Act adopted or terminated a Rule 10b5-1 trading arrangement or a non-Rule 10b5-1 trading arrangement (as defined in Item 408(c) of Regulation S-K, Item 408.

Controls and Procedures

Disclosure Controls and Procedures

Our management, with the participation of our Principal Executive and Principal Financial Officers, evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the Exchange Act)) as of September 30, 2025. Based on this evaluation, our Principal Executive and Principal Financial Officers concluded that, as of September 30, 2025, our disclosure controls and procedures were effective to ensure that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is (a) recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms and (b) accumulated and communicated to our management, including our Principal Executive and Principal Financial Officers as appropriate, to allow timely decisions regarding required disclosure.

Changes in Internal Control over Financial Reporting

No change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) occurred during the fiscal quarter ended September 30, 2025 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

42

Exhibits

10.1*		Agreement EX-10.1 and Release, dated as of August 8, 2025, by and between Navient Corporation and its affiliates and David Green.
31.1*		Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2*		Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1**		Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2**		Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS*		Inline XBRL Instance Document–the instance document does not appear in the Interactive Data File as its XBRL tags are embedded within the Inline XBRL document.
101.SCH*		Inline XBRL Taxonomy Extension Schema With Embedded Linkbase Documents.
104		Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101).

* Filed herewith

** Furnished herewith

43

Financial Statements

NAVIENT CORPORATION

CONSOLIDATED BALANCE SHEETS

(In millions, except per share amounts)

(Unaudited)

		September 30, 2025				December 31, 2024
Assets
FFELP Loans (net of allowance for losses of $186 and $180, respectively)		$	28,952			$	30,852
Private Education Loans (net of allowance for losses of $406 and $441,    respectively)			15,456				15,716
Investments			147				143
Cash and cash equivalents			571				722
Restricted cash and cash equivalents			1,301				1,381
Goodwill and acquired intangible assets, net			435				437
Other assets			2,444				2,538
Total assets		$	49,306			$	51,789
Liabilities
Short-term borrowings		$	4,920			$	5,134
Long-term borrowings			41,414				43,184
Other liabilities			533				830
Total liabilities			46,867				49,148
Commitments and contingencies
Equity
Series A Junior Participating Preferred Stock, par value $0.20 per share;    2 million shares authorized at December 31, 2021; no shares issued    or outstanding			—				—
Common stock, par value $0.01 per share, 1.125 billion shares authorized:    467 million and 465 million shares issued, respectively			4				4
Additional paid-in capital			3,398				3,380
Accumulated other comprehensive income (net of tax expense (benefit)    of $(1) and $1, respectively)			(1	)			3
Retained earnings			4,573				4,697
Total stockholders’ equity before treasury stock			7,974				8,084
Less: Common stock held in treasury at cost: 369 million and 362 million    shares, respectively			(5,535	)			(5,443	)
Total equity			2,439				2,641
Total liabilities and equity		$	49,306			$	51,789

Supplemental information — assets and liabilities of consolidated variable interest entities:

		September 30, 2025				December 31, 2024
FFELP Loans		$	28,894			$	30,620
Private Education Loans			14,023				14,638
Restricted cash			1,299				1,364
Other assets, net			1,338				1,224
Short-term borrowings			4,304				4,532
Long-term borrowings			36,600				38,497
Net assets of consolidated variable interest entities		$	4,650			$	4,817

See accompanying notes to consolidated financial statements.

44

NAVIENT CORPORATION

CONSOLIDATED STATEMENTS OF INCOME

(In millions, except per share amounts)

(Unaudited)

		Three Months Ended September 30,								Nine Months Ended September 30,
		2025				2024				2025				2024
Interest income:
FFELP Loans		$	484			$	591			$	1,459			$	1,861
Private Education Loans			276				314				838				958
Cash and investments			21				43				64				129
Total interest income			781				948				2,361				2,948
Total interest expense			639				828				1,961				2,547
Net interest income			142				120				400				401
Less: provisions for loan losses			168				42				236				68
Net interest income (loss) after provisions for loan losses			(26	)			78				164				333
Other income (loss):
Servicing revenue			13				13				40				48
Asset recovery and business processing revenue			—				70				23				228
Other income			10				10				44				22
Gain on sale of subsidiary			—				219				—				219
Gains (losses) on derivative and hedging activities, net			(4	)			(36	)			(34	)			11
Total other income			19				276				73				528
Expenses:
Salaries and benefits			32				72				116				259
Other operating expenses			73				112				217				274
Total operating expenses			105				184				333				533
Goodwill and acquired intangible asset impairment and    amortization expense			1				140				2				145
Restructuring/other reorganization expenses			4				18				6				35
Total expenses			110				342				341				713
Income (loss) before income tax expense (benefit)			(117	)			12				(104	)			148
Income tax expense (benefit)			(31	)			14				(29	)			41
Net income (loss)		$	(86	)		$	(2	)		$	(75	)		$	107
Basic earnings (loss) per common share		$	(.87	)		$	(.02	)		$	(.75	)		$	.97
Average common shares outstanding			98				108				100				111
Diluted earnings (loss) per common share		$	(.87	)		$	(.02	)		$	(.75	)		$	.95
Average common and common equivalent shares outstanding			98				108				100				112
Dividends per common share		$	.16			$	.16			$	.48			$	.48

See accompanying notes to consolidated financial statements.

45

NAVIENT CORPORATION

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(In millions)

(Unaudited)

		Three Months Ended September 30,								Nine Months Ended September 30,
		2025				2024				2025				2024
Net income (loss)		$	(86	)		$	(2	)		$	(75	)		$	107
Net changes in cash flow hedges, net of tax(1)			(1	)			(7	)			(4	)			(16	)
Total comprehensive income (loss)		$	(87	)		$	(9	)		$	(79	)		$	91

(1)See “Note 5 – Derivative Financial Instruments.”

See accompanying notes to consolidated financial statements.

46

NAVIENT CORPORATION

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY

(In millions, except share and per share amounts)

(Unaudited)

																						Accumulated
		Common Stock Shares																Additional				Other
														Common				Paid-In				Comprehensive				Retained				Treasury				Total
		Issued				Treasury				Outstanding				Stock				Capital				Income (Loss)				Earnings				Stock				Equity
Balance at June 30, 2024			465,108,131				(355,698,037	)			109,410,094			$	4			$	3,367			$	10			$	4,710			$	(5,343	)		$	2,748
Comprehensive income (loss):
Net income (loss)			—				—				—				—				—				—				(2	)			—				(2	)
Other comprehensive income (loss), net of tax			—				—				—				—				—				(7	)			—				—				(7	)
Total comprehensive income (loss)			—				—				—				—				—				—				—				—				(9	)
Cash dividends:
Common stock ($.16 per share)			—				—				—				—				—				—				(17	)			—				(17	)
Dividend equivalent units related to employee    stock-based compensation plans			—				—				—				—				—				—				(1	)			—				(1	)
Issuance of common shares			103,110				—				103,110				—				2				—				—				—				2
Stock-based compensation expense			—				—				—				—				5				—				—				—				5
Common stock repurchased			—				(2,144,494	)			(2,144,494	)			—				—				—				—				(33	)			(33	)
Shares repurchased related to employee    stock-based compensation plans			—				(5,230	)			(5,230	)			—				—				—				—				—				—
Other			—				—				—				—				—				—				—				(1	)			(1	)
Balance at September 30, 2024			465,211,241				(357,847,761	)			107,363,480			$	4			$	3,374			$	3			$	4,690			$	(5,377	)		$	2,694
Balance at June 30, 2025			466,596,429				(367,165,391	)			99,431,038			$	4			$	3,394			$	—			$	4,674			$	(5,508	)		$	2,564
Comprehensive income (loss):
Net income (loss)			—				—				—				—				—				—				(86	)			—				(86	)
Other comprehensive income (loss), net of tax			—				—				—				—				—				(1	)			—				—				(1	)
Total comprehensive income (loss)			—				—				—				—				—				—				—				—				(87	)
Cash dividends:			—
Common stock ($.16 per share)			—				—				—				—				—				—				(16	)			—				(16	)
Dividend equivalent units related to employee    stock-based compensation plans			—				—				—				—				—				—				1				—				1
Issuance of common shares			77,436				—				77,436				—				—				—				—				—				—
Stock-based compensation expense			—				—				—				—				4				—				—				—				4
Common stock repurchased			—				(1,971,465	)			(1,971,465	)			—				—				—				—				(26	)			(26	)
Shares repurchased related to employee    stock-based compensation plans			—				(30,304	)			(30,304	)			—				—				—				—				—				—
Other			—				—				—				—				—				—				—				(1	)			(1	)
Balance at September 30, 2025			466,673,865				(369,167,160	)			97,506,705			$	4			$	3,398			$	(1	)		$	4,573			$	(5,535	)		$	2,439

See accompanying notes to consolidated financial statements.

47

NAVIENT CORPORATION

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY

(In millions, except share and per share amounts)

(Unaudited)

																						Accumulated
		Common Stock Shares																Additional				Other
														Common				Paid-In				Comprehensive				Retained				Treasury				Total
		Issued				Treasury				Outstanding				Stock				Capital				Income (Loss)				Earnings				Stock				Equity
Balance at December 31, 2023			463,715,048				(350,210,737	)			113,504,311			$	4			$	3,353			$	19			$	4,638			$	(5,254	)		$	2,760
Comprehensive income (loss):
Net income (loss)			—				—				—				—				—				—				107				—				107
Other comprehensive income (loss), net of tax			—				—				—				—				—				(16	)			—				—				(16	)
Total comprehensive income (loss)			—				—				—				—				—				—				—				—				91
Cash dividends:
Common stock ($.48 per share)			—				—				—				—				—				—				(53	)			—				(53	)
Dividend equivalent units related to employee    stock-based compensation plans			—				—				—				—				—				—				(2	)			—				(2	)
Issuance of common shares			1,496,193				—				1,496,193				—				4				—				—				—				4
Stock-based compensation expense			—				—				—				—				17				—				—				—				17
Common stock repurchased			—				(7,162,403	)			(7,162,403	)			—				—				—				—				(114	)			(114	)
Shares repurchased related to employee    stock-based compensation plans			—				(474,621	)			(474,621	)			—				—				—				—				(7	)			(7	)
Other			—				—				—				—				—				—				—				(2	)			(2	)
Balance at September 30, 2024			465,211,241				(357,847,761	)			107,363,480			$	4			$	3,374			$	3			$	4,690			$	(5,377	)		$	2,694
Balance at December 31, 2024			465,308,901				(362,283,344	)			103,025,557			$	4			$	3,380			$	3			$	4,697			$	(5,443	)		$	2,641
Comprehensive income (loss):
Net income (loss)			—				—				—				—				—				—				(75	)			—				(75	)
Other comprehensive income (loss), net of tax			—				—				—				—				—				(4	)			—				—				(4	)
Total comprehensive income (loss)			—				—				—				—				—				—				—				—				(79	)
Cash dividends:			—
Common stock ($.48 per share)			—				—				—				—				—				—				(48	)			—				(48	)
Dividend equivalent units related to employee    stock-based compensation plans			—				—				—				—				—				—				(1	)			—				(1	)
Issuance of common shares			1,364,964				—				1,364,964				—				2				—				—				—				2
Stock-based compensation expense			—				—				—				—				16				—				—				—				16
Common stock repurchased			—				(6,434,857	)			(6,434,857	)			—				—				—				—				(85	)			(85	)
Shares repurchased related to employee    stock-based compensation plans			—				(448,959	)			(448,959	)			—				—				—				—				(6	)			(6	)
Other			—				—				—				—				—				—				—				(1	)			(1	)
Balance at September 30, 2025			466,673,865				(369,167,160	)			97,506,705			$	4			$	3,398			$	(1	)		$	4,573			$	(5,535	)		$	2,439

See accompanying notes to consolidated financial statements.

48

NAVIENT CORPORATION

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In millions)

(Unaudited)

		Nine Months Ended September 30,
		2025				2024
Cash flows from operating activities
Net income (loss)		$	(75	)		$	107
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
(Gain) on sale of subsidiary			—				(219	)
Goodwill and acquired intangible asset impairment and amortization expense			2				145
Stock-based compensation expense			16				17
Mark-to-market (gains) losses on derivative and hedging activities, net			109				87
Provisions for loan losses			236				68
Decrease in accrued interest receivable			76				341
(Decrease) in accrued interest payable			(41	)			(53	)
(Increase) decrease in other assets			(13	)			111
(Decrease) in other liabilities			(43	)			(153	)
Total adjustments			342				344
Net cash provided by operating activities			267				451
Cash flows from investing activities
Education loans originated and acquired			(1,790	)			(1,017	)
Proceeds from payments on education loans			3,721				8,217
Other investing activities, net			9				—
Disposal of subsidiaries, net of cash and restricted cash disposed of			25				359
Net cash provided by investing activities			1,965				7,559
Cash flows from financing activities
Borrowings collateralized by loans in trust - issued			1,622				1,106
Borrowings collateralized by loans in trust - repaid			(3,967	)			(8,289	)
Asset-backed commercial paper conduits, net			35				(609	)
Long-term unsecured notes issued			495				—
Long-term unsecured notes repaid			(554	)			(7	)
Other financing activities, net			39				(44	)
Common stock repurchased			(85	)			(114	)
Common dividends paid			(48	)			(53	)
Net cash used in financing activities			(2,463	)			(8,010	)
Net increase (decrease) in cash, cash equivalents, restricted cash and restricted cash equivalents			(231	)			—
Cash, cash equivalents, restricted cash and restricted cash equivalents at beginning of period			2,103				2,793
Cash, cash equivalents, restricted cash and restricted cash equivalents at end of period		$	1,872			$	2,793
Supplemental disclosure of cash flow information:
Cash disbursements made (refunds received) for:
Interest paid		$	1,979			$	2,531
Income taxes paid (1)		$	25			$	31
Income taxes refunds received		$	(5	)		$	(2	)
Reconciliation of the Consolidated Statements of Cash Flows to the Consolidated    Balance Sheets:
Cash and cash equivalents		$	571			$	1,143
Restricted cash and restricted cash equivalents			1,301				1,650
Total cash, cash equivalents, restricted cash and restricted cash equivalents at end of period		$	1,872			$	2,793

(1)For the nine months ended September 30, 2025 and 2024, the income taxes paid include $23 million and $0 million, respectively, for transferable tax credits purchased, net of discount. In the current period, the $23 million paid was for $25 million of transferable credits at a $2 million discount. The credit was used to reduce income tax liabilities from prior tax years in the current year provision.

See accompanying notes to consolidated financial statements.

49

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

1. Significant Accounting Policies

Basis of Presentation

The accompanying unaudited, consolidated financial statements of Navient have been prepared in accordance with generally accepted accounting principles in the United States of America (GAAP) for interim financial information. Accordingly, they do not include all of the information and footnotes required by GAAP for complete consolidated financial statements. The consolidated financial statements include the accounts of Navient and its majority-owned and controlled subsidiaries and those Variable Interest Entities (VIEs) for which we are the primary beneficiary, after eliminating the effects of intercompany accounts and transactions. In the opinion of management, all adjustments considered necessary for a fair statement of the results for the interim periods have been included. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. Actual results could differ from those estimates. Operating results for the three and nine months ended September 30, 2025 are not necessarily indicative of the results for the year ending December 31, 2025 or for any other period. These unaudited financial statements should be read in conjunction with the audited financial statements and related notes included in our 2024 Form 10-K. Definitions for certain capitalized terms used but not otherwise defined in this Form 10-Q can be found in our 2024 Form 10-K.

Recently Issued Accounting Pronouncements

Income Taxes

In December 2023, the FASB issued ASU No. 2023-09, “Income Taxes – Improvements to Income Tax Disclosures,” which requires companies to disclose additional information in specified categories regarding reconciliation of the effective tax rate to the statutory rate for federal, state, and foreign income taxes. The ASU also eliminates certain existing disclosure requirements related to uncertain tax positions and unrecognized deferred tax liabilities. The guidance is effective for fiscal years beginning after January 1, 2025. Although early adoption is permitted, we will implement the guidance in our 2025 annual Form 10-K filing.

50

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

2. Allowance for Loan Losses

Allowance for Loan Losses Roll Forward

		Three Months Ended September 30,
		2025												2024
(Dollars in millions)		FFELP Loans				Private Education Loans				Total				FFELP Loans				Private Education Loans				Total
Allowance at beginning of period		$	182			$	348			$	530			$	194			$	493			$	687
Total provision			13				155				168				(5	)			47				42
Charge-offs:
Gross charge-offs			(9	)			(111	)			(120	)			(9	)			(85	)			(94	)
Expected future recoveries on current period gross      charge-offs			—				16				16				—				11				11
Total(1)			(9	)			(95	)			(104	)			(9	)			(74	)			(83	)
Adjustment resulting from the change in charge-off      rate(2)			—				(1	)			(1	)			—				(21	)			(21	)
Net charge-offs			(9	)			(96	)			(105	)			(9	)			(95	)			(104	)
Decrease in expected future recoveries on previously    fully charged-off loans(3)			—				(1	)			(1	)			—				26				26
Allowance at end of period		$	186			$	406			$	592			$	180			$	471			$	651
Net charge-offs as a percentage of average loans in    repayment, excluding the net adjustment resulting    from the change in charge-off rate (annualized)(2)			.15	%			2.48	%							.14	%			1.87	%
Net adjustment resulting from the change in charge    -off rate as a percentage of average loans in    repayment (annualized)(2)			—	%			.02	%							—	%			.53	%
Net charge-offs as a percentage of average loans    in repayment (annualized)			.15	%			2.50	%							.14	%			2.40	%
Ending total loans		$	29,138			$	15,862							$	31,702			$	16,476
Average loans in repayment		$	24,527			$	15,259							$	25,866			$	15,856
Ending loans in repayment		$	24,136			$	15,221							$	25,382			$	15,659

(1)Charge-offs are reported net of expected recoveries. For Private Education Loans, we charge off the estimated loss of a defaulted loan balance by charging off the entire defaulted loan balance and estimating recoveries on a pool basis. These estimated recoveries are referred to as "expected future recoveries on previously fully charged-off loans." For FFELP Loans, the recovery is received at the time of charge-off.

(2)Related to increasing the net charge-off rate on defaulted Private Education Loans and the resulting reduction in the balance of expected future recoveries on previously fully charged-off loans.

(3)At the end of each month, for Private Education Loans that are 212 days past due, we charge off the estimated loss of a defaulted loan balance by charging off the entire loan balance and estimating recoveries on a pool basis. These estimated recoveries are referred to as “expected future recoveries on previously fully charged-off loans.” If actual periodic recoveries are less than expected, the difference is immediately reflected as a reduction to expected future recoveries on previously fully charged-off loans. If actual periodic recoveries are greater than expected, they will be reflected as a recovery through the allowance for Private Education Loan losses once the cumulative recovery amount exceeds the cumulative amount originally expected to be recovered. The following table summarizes the activity in the expected future recoveries on previously fully charged-off loans

		Three Months Ended September 30,
(Dollars in millions)		2025				2024
Beginning of period expected future recoveries on    previously fully charged-off loans		$	172			$	211
Expected future recoveries of current period defaults			16				11
Recoveries (cash collected)			(9	)			(10	)
Charge-offs (as a result of lower recovery expectations)			(6	)			(27	)
End of period expected future recoveries on previously    fully charged-off loans		$	173			$	185
Change in balance during period		$	1			$	(26	)

51

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

2. Allowance for Loan Losses (Continued)

Allowance for Loan Losses Roll Forward

		Nine Months Ended September 30,
		2025												2024
(Dollars in millions)		FFELP Loans				Private Education Loans				Total				FFELP Loans				Private Education Loans				Total
Allowance at beginning of period		$	180			$	441			$	621			$	215			$	617			$	832
Total provision			29				207				236				(6	)			74				68
Charge-offs:
Gross charge-offs			(23	)			(285	)			(308	)			(29	)			(272	)			(301	)
Expected future recoveries on current period gross      charge-offs			—				39				39				—				32				32
Total(1)			(23	)			(246	)			(269	)			(29	)			(240	)			(269	)
Adjustment resulting from the change in charge-off      rate(2)			—				(2	)			(2	)			—				(21	)			(21	)
Net charge-offs			(23	)			(248	)			(271	)			(29	)			(261	)			(290	)
Decrease in expected future recoveries on previously    fully charged-off loans(3)			—				6				6				—				41				41
Allowance at end of period		$	186			$	406			$	592			$	180			$	471			$	651
Net charge-offs as a percentage of average loans in    repayment, excluding the net adjustment resulting    from the change in charge-off rate (annualized)(2)			.13	%			2.14	%							.14	%			1.98	%
Net adjustment resulting from the change in charge    -off rate as a percentage of average loans in    repayment (annualized)(2)			—	%			.02	%							—	%			.17	%
Net charge-offs as a percentage of average loans    in repayment (annualized)			.13	%			2.16	%							.14	%			2.15	%
Ending total loans		$	29,138			$	15,862							$	31,702			$	16,476
Average loans in repayment		$	25,036			$	15,368							$	27,697			$	16,265
Ending loans in repayment		$	24,136			$	15,221							$	25,382			$	15,659

(1)Charge-offs are reported net of expected recoveries. For Private Education Loans, we charge off the estimated loss of a defaulted loan balance by charging off the entire defaulted loan balance and estimating recoveries on a pool basis. These estimated recoveries are referred to as "expected future recoveries on previously fully charged-off loans." For FFELP Loans, the recovery is received at the time of charge-off.

(2)Related to increasing the net charge-off rate on defaulted Private Education Loans and the resulting reduction in the balance of expected future recoveries on previously fully charged-off loans.

(3)At the end of each month, for Private Education Loans that are 212 days past due, we charge off the estimated loss of a defaulted loan balance by charging off the entire loan balance and estimating recoveries on a pool basis. These estimated recoveries are referred to as “expected future recoveries on previously fully charged-off loans.” If actual periodic recoveries are less than expected, the difference is immediately reflected as a reduction to expected future recoveries on previously fully charged-off loans. If actual periodic recoveries are greater than expected, they will be reflected as a recovery through the allowance for Private Education Loan losses once the cumulative recovery amount exceeds the cumulative amount originally expected to be recovered. The following table summarizes the activity in the expected future recoveries on previously fully charged-off loans

		Nine Months Ended September 30,
(Dollars in millions)		2025				2024
Beginning of period expected future recoveries on    previously fully charged-off loans		$	179			$	226
Expected future recoveries of current period defaults			39				32
Recoveries (cash collected)			(30	)			(31	)
Charge-offs (as a result of lower recovery expectations)			(15	)			(42	)
End of period expected future recoveries on previously    fully charged-off loans		$	173			$	185
Change in balance during period		$	(6	)		$	(41	)

52

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

2. Allowance for Loan Losses (Continued)

Key Credit Quality Indicators

We assess and determine the collectability of our education loan portfolios by evaluating certain risk characteristics we refer to as key credit quality indicators. Key credit quality indicators are incorporated into the allowance for loan losses calculation.

FFELP Loans

FFELP Loans are substantially insured and guaranteed as to their principal and accrued interest in the event of default. The key credit quality indicators are loan status and loan type.

		FFELP Loan Delinquencies
		September 30, 2025								December 31, 2024								September 30, 2024
(Dollars in millions)		Balance				%				Balance				%				Balance				%
Loans in-school/grace/deferment(1)		$	1,276							$	1,262							$	1,342
Loans in forbearance(2)			3,726								4,365								4,978
Loans in repayment and percentage of each status:
Loans current			19,766				81.9	%			20,675				81.4	%			21,975				86.6	%
Loans delinquent 31-60 days(3)			1,062				4.4				1,479				5.8				948				3.7
Loans delinquent 61-90 days(3)			769				3.2				1,043				4.1				599				2.4
Loans delinquent greater than 90 days(3)			2,539				10.5				2,208				8.7				1,860				7.3
Total FFELP Loans in repayment			24,136				100	%			25,405				100	%			25,382				100	%
Total FFELP Loans			29,138								31,032								31,702
FFELP Loan allowance for losses			(186	)							(180	)							(180	)
FFELP Loans, net		$	28,952							$	30,852							$	31,522
Percentage of FFELP Loans in repayment							82.8	%							81.9	%							80.1	%
Delinquencies as a percentage of FFELP Loans in    repayment							18.1	%							18.6	%							13.4	%
FFELP Loans in forbearance as a percentage of    loans in repayment and forbearance							13.4	%							14.7	%							16.4	%

(1)Loans for customers who may still be attending school or engaging in other permitted educational activities and are not yet required to make payments on their loans, e.g., residency periods for medical students or a grace period for bar exam preparation, as well as loans for customers who have requested and qualify for other permitted program deferments such as military, unemployment, or economic hardships.

(2)Loans for customers who have used their allowable deferment time or do not qualify for deferment, that need additional time to obtain employment or who have temporarily ceased making full payments due to hardship or other factors such as disaster relief consistent with established loan program servicing policies and procedures.

(3)The period of delinquency is based on the number of days scheduled payments are contractually past due.

Loan type:

(Dollars in millions)		September 30, 2025				September 30, 2024				Change
Stafford Loans		$	9,528			$	10,168			$	(640	)
Consolidation Loans			16,649				18,369				(1,720	)
Rehab Loans			2,961				3,165				(204	)
Total loans, gross		$	29,138			$	31,702			$	(2,564	)

53

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

2. Allowance for Loan Losses (Continued)

Private Education Loans

The key credit quality indicators are credit scores (FICO scores), loan status, loan seasoning, certain loan modifications, the existence of a cosigner and school type. The FICO score is the higher of the borrower or co-borrower score and is updated at least every six months while school type is assessed at origination. The other Private Education Loan key quality indicators are updated quarterly.

		Private Education Loan Credit Quality Indicators by Origination Year
		September 30, 2025
(Dollars in millions)		2025				2024				2023				2022				2021				Prior				Total				% of Total
Credit Quality    Indicators
FICO Scores:
640 and above		$	1,566			$	1,082			$	592			$	1,109			$	2,853			$	6,688			$	13,890				88	%
Below 640			25				50				48				104				166				1,579				1,972				12
Total		$	1,591			$	1,132			$	640			$	1,213			$	3,019			$	8,267			$	15,862				100	%
Loan Status:
In-school/grace/    deferment/forbearance		$	73			$	94			$	53			$	46			$	75			$	300			$	641				4	%
Current/90 days or    less delinquent			1,517				1,032				577				1,150				2,919				7,593				14,788				93
Greater than 90 days    delinquent			1				6				10				17				25				374				433				3
Total		$	1,591			$	1,132			$	640			$	1,213			$	3,019			$	8,267			$	15,862				100	%
Seasoning(1):
1-12 payments		$	1,527			$	595			$	25			$	19			$	9			$	26			$	2,201				14	%
13-24 payments			—				458				330				37				33				36				894				6
25-36 payments			—				—				243				336				80				75				734				5
37-48 payments			—				—				—				791				1,443				131				2,365				15
More than 48    payments			—				—				—				—				1,418				7,848				9,266				58
Loans in-school/    grace/deferment			64				79				42				30				36				151				402				2
Total		$	1,591			$	1,132			$	640			$	1,213			$	3,019			$	8,267			$	15,862				100	%
Certain Loan    Modifications(2):
Modified		$	—			$	14			$	32			$	104			$	213			$	4,933			$	5,296				33	%
Non-Modified			1,591				1,118				608				1,109				2,806				3,334				10,566				67
Total		$	1,591			$	1,132			$	640			$	1,213			$	3,019			$	8,267			$	15,862				100	%
Cosigners:
With cosigner(3)		$	318			$	329			$	212			$	129			$	66			$	4,017			$	5,071				32	%
Without cosigner			1,273				803				428				1,084				2,953				4,250				10,791				68
Total		$	1,591			$	1,132			$	640			$	1,213			$	3,019			$	8,267			$	15,862				100	%
School Type:
Not-for-profit		$	1,500			$	1,069			$	604			$	1,148			$	2,842			$	7,185			$	14,348				90	%
For-profit			91				63				36				65				177				1,082				1,514				10
Total		$	1,591			$	1,132			$	640			$	1,213			$	3,019			$	8,267			$	15,862				100	%
Allowance for loan    losses																											(406	)
Total loans, net																										$	15,456
Charge-Offs		$	—			$	(4	)		$	(4	)		$	(10	)		$	(19	)		$	(211	)		$	(248	)

(1)Number of months in active repayment for which a scheduled payment was received.

(2)Loan Modifications represents the historical definition of a troubled debt restructuring (TDR) prior to the implementation of ASU No. 2022-02 on January 1, 2023. Any loan that meets the historical definition of a TDR retains that classification for the life of the loan (including loans that met that definition after January 1, 2023). This includes loans given rate modifications, term extensions or forbearance greater than 3 months in the prior 24-month period. This classification is not intended to reconcile in any way to the modification disclosures required under ASU No. 2022-02.

(3)Excluding Private Education Refinance Loans, which do not have a cosigner, the cosigner rate was 67% for total loans at September 30, 2025.

54

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

2. Allowance for Loan Losses (Continued)

		Private Education Loan Credit Quality Indicators by Origination Year
		September 30, 2024
(Dollars in millions)		2024				2023				2022				2021				2020				Prior				Total				% of Total
Credit Quality    Indicators
FICO Scores:
640 and above		$	868			$	802			$	1,391			$	3,448			$	1,062			$	7,140			$	14,711				89	%
Below 640			14				23				77				139				32				1,480				1,765				11
Total		$	882			$	825			$	1,468			$	3,587			$	1,094			$	8,620			$	16,476				100	%
Loan Status:
In-school/grace/    deferment/forbearance		$	58			$	70			$	67			$	88			$	18			$	516			$	817				5	%
Current/90 days or    less delinquent			823				750				1,389				3,480				1,071				7,769				15,282				93
Greater than 90 days    delinquent			1				5				12				19				5				335				377				2
Total		$	882			$	825			$	1,468			$	3,587			$	1,094			$	8,620			$	16,476				100	%
Seasoning(1):
1-12 payments		$	830			$	430			$	29			$	21			$	3			$	42			$	1,355				8	%
13-24 payments			—				337				413				63				9				55				877				6
25-36 payments			—				—				982				1,704				22				97				2,805				17
37-48 payments			—				—				—				1,754				521				180				2,455				15
More than 48    payments			—				—				—				—				531				8,081				8,612				52
Loans in-school/    grace/deferment			52				58				44				45				8				165				372				2
Total		$	882			$	825			$	1,468			$	3,587			$	1,094			$	8,620			$	16,476				100	%
Certain Loan    Modifications(2):
Modified		$	—			$	8			$	75			$	174			$	55			$	5,400			$	5,712				35	%
Non-Modified			882				817				1,393				3,413				1,039				3,220				10,764				65
Total		$	882			$	825			$	1,468			$	3,587			$	1,094			$	8,620			$	16,476				100	%
Cosigners:
With cosigner(3)		$	208			$	257			$	162			$	84			$	20			$	4,630			$	5,361				33	%
Without cosigner			674				568				1,306				3,503				1,074				3,990				11,115				67
Total		$	882			$	825			$	1,468			$	3,587			$	1,094			$	8,620			$	16,476				100	%
School Type:
Not-for-profit		$	642			$	780			$	1,390			$	3,377			$	1,045			$	7,380			$	14,614				89	%
For-profit			240				45				78				210				49				1,240				1,862				11
Total		$	882			$	825			$	1,468			$	3,587			$	1,094			$	8,620			$	16,476				100	%
Allowance for loan    losses																											(471	)
Total loans, net																										$	16,005
Charge-Offs		$	—			$	(3	)		$	(8	)		$	(13	)		$	(3	)		$	(234	)		$	(261	)

(1)Number of months in active repayment for which a scheduled payment was received.

(2)Loan Modifications represents the historical definition of a troubled debt restructuring (TDR) prior to the implementation of ASU 2022-02 on January 1, 2023. Any loan that meets the historical definition of a TDR retains that classification for the life of the loan (including loans that met that definition after January 1, 2023). This includes loans given rate modifications, term extensions or forbearance greater than 3 months in the prior 24-month period. This classification is not intended to reconcile in any way to the new modification disclosures required under ASU 2022-02.

(3)Excluding Private Education Refinance Loans, which do not have a cosigner, the cosigner rate was 66% for total loans at September 30, 2024.

55

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

2. Allowance for Loan Losses (Continued)

		Private Education Loan Delinquencies
		September 30, 2025								December 31, 2024								September 30, 2024
(Dollars in millions)		Balance				%				Balance				%				Balance				%
Loans in-school/grace/deferment(1)		$	402							$	372							$	372
Loans in forbearance(2)			239								422								445
Loans in repayment and percentage of each status:
Loans current			14,291				93.9	%			14,419				93.9	%			14,827				94.7	%
Loans delinquent 31-60 days(3)			315				2.1				319				2.1				282				1.8
Loans delinquent 61-90 days(3)			182				1.2				206				1.3				173				1.1
Loans delinquent greater than 90 days(3)			433				2.8				419				2.7				377				2.4
Total loans in repayment			15,221				100	%			15,363				100	%			15,659				100	%
Total loans			15,862								16,157								16,476
Allowance for losses			(406	)							(441	)							(471	)
Loans, net		$	15,456							$	15,716							$	16,005
Percentage of loans in repayment							96.0	%							95.1	%							95.0	%
Delinquencies as a percentage of loans in    repayment							6.1	%							6.1	%							5.3	%
Loans in forbearance as a percentage of    loans in repayment and forbearance							1.5	%							2.7	%							2.8	%

(1)Loans for customers who are attending school or are in other permitted educational activities and are not yet required to make payments on their loans, e.g., loans for customers who have requested and qualify for other permitted program deferments such as various military eligible deferments.

(2)Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors such as disaster relief consistent with established loan program servicing policies and procedures.

(3)The period of delinquency is based on the number of days scheduled payments are contractually past due.

Loan Modifications to Borrowers Experiencing Financial Difficulty

We adjust the terms of Private Education Loans for certain borrowers when we believe such changes will help our customers better manage their student loan obligations, achieve better outcomes and increase the collectability of the loans. These changes generally take the form of a temporary interest rate reduction, a temporary forbearance of payments, a temporary interest-only payment, and a temporary interest rate reduction with a permanent extension of the loan term. The effect of modifications of loans made to borrowers who are experiencing financial difficulty is already included in the allowance for credit losses because of the measurement methodologies used to estimate the allowance. The model design predicts borrowers that will have financial difficulty in the future and require loan modification and increased life of loan default risk.

Under our current forbearance practices, temporary hardship forbearance of payments generally cannot exceed 12 months over the life of the loan. However, exceptions can be made in cases where borrowers have shown the ability to make a substantial number of monthly principal and interest payments and in those cases borrowers can be granted up to 24 months of hardship forbearance over the life of the loan. We offer other administrative forbearances (e.g., death and disability, bankruptcy, military service, and disaster forbearance) that are either required by law (such as the Servicemembers Civil Relief Act) or are considered separate from our active loss mitigation programs and therefore are not considered to be loan modifications requiring disclosure under ASU No. 2022-02.

FFELP Loans are at least 97 percent guaranteed as to their principal and accrued interest by the federal government in the event of default and, therefore, we do not deem FFELP Loans as nonperforming from a credit risk perspective at any point in their life cycle prior to claim payment and continue to accrue interest on those loans through the date of claim. Further, FFELP loan modification events are either legal entitlements subject to regulatory-driven eligibility criteria or addressed in the promissory note terms, so we do not consider these events as a component of our loan modification programs.

56

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

2. Allowance for Loan Losses (Continued)

The following tables show the amortized cost basis as of September 30, 2025 and 2024 of the loans to borrowers experiencing financial difficulty that were modified during the respective period.

		Three Months Ended September 30, 2025
		Loan Modifications Made to Borrowers Experiencing Financial Difficulty
(Dollars in millions)		Interest Rate Reductions(1)								More Than an Insignificant Payment Delay (2)								Combination Rate Reduction and Term Extension
Loan Type		Amortized Cost				% of Loan Type				Amortized Cost				% of Loan Type				Amortized Cost				% of Loan Type
Private Education    Loans		$	599				3.8	%		$	298				1.9	%		$	33				.2	%
		Three Months Ended September 30, 2024
		Loan Modifications Made to Borrowers Experiencing Financial Difficulty
(Dollars in millions)		Interest Rate Reductions(1)								More Than an Insignificant Payment Delay (2)								Combination Rate Reduction and Term Extension
Loan Type		Amortized Cost				% of Loan Type				Amortized Cost				% of Loan Type				Amortized Cost				% of Loan Type
Private Education    Loans		$	551				3.3	%		$	294				1.8	%		$	39				.2	%
		Nine Months Ended September 30, 2025
(Dollars in millions)		Interest Rate Reductions(1)								More Than an Insignificant Payment Delay (2)								Combination Rate Reduction and Term Extension
Loan Type		Amortized Cost				% of Loan Type				Amortized Cost				% of Loan Type				Amortized Cost				% of Loan Type
Private Education    Loans		$	1,554				9.8	%		$	734				4.6	%		$	87				.5	%
		Nine Months Ended September 30, 2024
(Dollars in millions)		Interest Rate Reductions(1)								More Than an Insignificant Payment Delay (2)								Combination Rate Reduction and Term Extension
Loan Type		Amortized Cost				% of Loan Type				Amortized Cost				% of Loan Type				Amortized Cost				% of Loan Type
Private Education    Loans		$	1,511				9.2	%		$	770				4.7	%		$	108				.7	%

(1)As of September 30, 2025 and 2024, there was $1.0 billion and $1.1 billion, respectively, of loans in the interest rate reduction program.

(2)More Than an Insignificant Payment Delay includes loans granted more than 3 months of short-term interest only payments or hardship forbearance.

57

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

2. Allowance for Loan Losses (Continued)

For those loans modified in the three and nine months ended September 30, 2025 and 2024, the following tables show the impact of such modification.

Three Months Ended September 30, 2025
Loan Type	Interest Rate Reductions	More Than an Insignificant Payment Delay	Combination Rate Reduction and Term Extension
Private Education Loans	Reduced the weighted average contractual rate from 12.3% to 5.4%	Added an average 5 months to the remaining life of the loans	Added an average 6 years to the remaining life of the loans and reduced the weighted average contractual rate from 12% to 5.2%.
Three Months Ended September 30, 2024
Loan Type	Interest Rate Reductions	More Than an Insignificant Payment Delay	Combination Rate Reduction and Term Extension
Private Education Loans	Reduced the weighted average contractual rate from 13.2% to 5.5%	Added an average 5 months to the remaining life of the loans	Added an average 7 years to the remaining life of the loans and reduced the weighted average contractual rate from  12.7% to 5.4%.
Nine Months Ended September 30, 2025
Loan Type	Interest Rate Reductions	More Than an Insignificant Payment Delay	Combination Rate Reduction and Term Extension
Private Education Loans	Reduced the weighted average contractual rate from 12.3% to 5.4%	Added an average 7 months to the remaining life of the loans	Added an average 7 years to the remaining life of the loans and reduced the weighted average contractual rate from 12.1% to 5.4%.
Nine Months Ended September 30, 2024
Loan Type	Interest Rate Reductions	More Than an Insignificant Payment Delay	Combination Rate Reduction and Term Extension
Private Education Loans	Reduced the weighted average contractual rate from 13.3% to 5.4%	Added an average 5 months to the remaining life of the loans	Added an average 7 years to the remaining life of the loans and reduced the weighted average contractual rate from  12.7% to 5.3%.

58

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

2. Allowance for Loan Losses (Continued)

The following table provides the amount of loan modifications for which a charge-off or payment default occurred in the respective period and within 12 months of the loan receiving a loan modification. We define payment default as 60 days or more past due for purposes of this disclosure. We closely monitor performance of the loans to borrowers experiencing financial difficulty that are modified to understand the effectiveness of the modification efforts.

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Modified loans (amortized cost) (1)		$	142			$	127			$	345			$	284
Payment default (par)		$	145			$	129			$	353			$	290
Charge-offs (par)		$	19			$	12			$	44			$	14

(1)For the three months ended September 30, 2025 and 2024, the modified loans include $95 million and $96 million, respectively, of Interest Rate Reduction, $7 million and $6 million, respectively, of Combination Rate Reduction and Term Extension, and $40 million and $25 million, respectively, of More Than Insignificant Payment Delay. For the nine months ended September 30, 2025 and 2024, the modified loans include $242 million and $216 million, respectively, of Interest Rate Reduction, $15 million and $14 million, respectively, of Combination Rate Reduction and Term Extension, and $88 million and $54 million, respectively, of More Than Insignificant Payment Delay.

The following table provides the performance and related loan status of Private Education Loans that have been modified within the 12 months prior to September 30, 2025 and the 12 months prior to December 31, 2024, respectively.

		Payment Status (Amortized Cost)
(Dollars in millions)		Twelve Months Ended
Loan Status		September 30, 2025				December 31, 2024
Loans in school/deferment		$	23			$	21
Loans in forbearance			81				162
Loans current			2,080				2,037
Loans delinquent 31 - 60 days			190				172
Loans delinquent 61 - 90 days			109				117
Loans delinquent greater than 90 days			177				186
Total modified loans		$	2,660			$	2,695

59

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

3. Borrowings

The following table summarizes our borrowings.

		September 30, 2025												December 31, 2024
(Dollars in millions)		Short Term				Long Term				Total				Short Term				Long Term				Total
Unsecured borrowings:
Senior unsecured debt		$	505			$	4,800			$	5,305			$	553			$	4,806			$	5,359
Total unsecured borrowings			505				4,800				5,305				553				4,806				5,359
Secured borrowings:
FFELP Loan securitizations(1)(2)			113				25,989				26,102				41				28,268				28,309
Private Education Loan    securitizations(3)			535				10,321				10,856				631				10,338				10,969
FFELP Loan ABCP facilities(4)			1,872				313				2,185				1,586				74				1,660
Private Education Loan    ABCP facilities(4)			1,784				—				1,784				2,274				—				2,274
Other(5)			113				39				152				54				40				94
Total secured borrowings			4,417				36,662				41,079				4,586				38,720				43,306
Total before hedge accounting    adjustments			4,922				41,462				46,384				5,139				43,526				48,665
Hedge accounting adjustments			(2	)			(48	)			(50	)			(5	)			(342	)			(347	)
Total		$	4,920			$	41,414			$	46,334			$	5,134			$	43,184			$	48,318

(1)Includes $113 million and $41 million of short-term debt and $0 million and $87 million of long-term debt related to the FFELP Loan ABS repurchase facilities (FFELP Loan Repurchase Facilities) as of September 30, 2025 and December 31, 2024, respectively.

(2)Includes defaulted FFELP secured debt tranches with a remaining principal amount of $1.1 billion as of September 30, 2025 as a result of not maturing by their respective contractual maturity dates. Notices were delivered to the trustee, rating agencies and bondholders alerting them to these maturity date defaults. At this time, it is expected the bonds will be paid in full between 2027 and 2037. There is no impact to the principal amount owed or the coupon at which the bonds accrue, and there is no revised contractual maturity date.

(3)Includes $535 million and $631 million of short-term debt related to the Private Education Loan ABS repurchase facilities (Private Education Loan Repurchase Facilities) as of September 30, 2025 and December 31, 2024, respectively.

(4)ABCP Facilities include $870 million and $167 million of gross issuances in the three months ended September 30,2025 and 2024, respectively,and $675 million and $153 million of gross paydowns in the three months ended September 30,2025 and 2024, respectively. ABCP facilities include $1.8 billion and $689 million of gross issuance in the nine months ended September 30, 2025 and 2024, respectively, and $1.8 billion and $1.3 billion of gross paydowns in the nine months ended September 30, 2025 and 2024, respectively.

(5)“Other” primarily includes the obligation to return cash collateral held related to derivative exposure.

60

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

3. Borrowings (Continued)

Variable Interest Entities

We consolidated the following financing VIEs as of September 30, 2025 and December 31, 2024, as we are the primary beneficiary. As a result, these VIEs are accounted for as secured borrowings.

		September 30, 2025
		Debt Outstanding												Carrying Amount of Assets Securing Debt Outstanding
(Dollars in millions)		Short Term				Long Term				Total				Loans				Cash				Other Assets				Total
Secured Borrowings — VIEs:
FFELP Loan securitizations		$	113			$	25,989			$	26,102			$	26,744			$	811			$	1,143			$	28,698
Private Education Loan    securitizations			535				10,321				10,856				12,066				348				130				12,544
FFELP Loan ABCP facilities			1,872				313				2,185				2,150				62				108				2,320
Private Education Loan ABCP    facilities			1,784				—				1,784				1,957				78				33				2,068
Total before hedge accounting    adjustments			4,304				36,623				40,927				42,917				1,299				1,414				45,630
Hedge accounting adjustments			—				(23	)			(23	)			—				—				(76	)			(76	)
Total		$	4,304			$	36,600			$	40,904			$	42,917			$	1,299			$	1,338			$	45,554

		December 31, 2024
		Debt Outstanding												Carrying Amount of Assets Securing Debt Outstanding
(Dollars in millions)		Short Term				Long Term				Total				Loans				Cash				Other Assets				Total
Secured Borrowings — VIEs:
FFELP Loan securitizations		$	41			$	28,268			$	28,309			$	28,983			$	901			$	1,211			$	31,095
Private Education Loan    securitizations			631				10,338				10,969				12,054				335				113				12,502
FFELP Loan ABCP facilities			1,586				74				1,660				1,637				53				78				1,768
Private Education Loan ABCP    facilities			2,274				—				2,274				2,584				75				66				2,725
Total before hedge accounting    adjustments			4,532				38,680				43,212				45,258				1,364				1,468				48,090
Hedge accounting adjustments			—				(183	)			(183	)			—				—				(244	)			(244	)
Total		$	4,532			$	38,497			$	43,029			$	45,258			$	1,364			$	1,224			$	47,846

61

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

4. Divestitures

As it relates to our Business Processing Healthcare Services reporting unit, on September 19, 2024, Navient completed the sale of its membership interest in Xtend, LLC, which comprised the Company's healthcare services business, resulting in a $219 million gain on sale. As a result, $112 million of goodwill and acquired intangible assets were a part of our basis in this entity, and these assets were therefore removed from our balance sheet upon the sale.

On December 19, 2024, Navient entered into an agreement to sell its government services businesses. During the fourth quarter of 2024, our government services businesses met the criteria for held for sale classification. The basis of these subsidiaries was written down to their estimated sales price or fair value less cost to sell, which was equal to the estimated net sales price resulting in a $28 million loss, which is presented in the "Gain on sale of subsidiaries, net" line in the statement of income. In February 2025, Navient completed the sale of its government services businesses for net consideration of $44 million, which constitutes the remainder of the Business Processing segment.

There was no revenue in the Business Processing segment in the third quarter of 2025. The $70 million of revenue in the Business Processing segment in the third quarter of 2024 included $27 million related to healthcare services and $43 million related to government services, of which $6 million, $19 million and $18 million related to federal government, state and local government, and tolling authorities clients, respectively.

The $23 million of revenue in the Business Processing segment in the nine months ended September 30, 2025 was related to government services, of which $4 million, $8 million and $11 million related to federal government, state and local government, and tolling authorities clients, respectively. The $228 million of revenue in the Business Processing segment in the nine months ended September 30, 2024 included $88 million related to healthcare services and $140 million related to government services of which $35 million, $54 million and $51 million related to federal government, state and local government, and tolling authorities clients, respectively.

62

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

5. Derivative Financial Instruments

Summary of Derivative Financial Statement Impact

The following tables summarize the fair values and notional amounts of all derivative instruments and their impact on net income and other comprehensive income.

Impact of Derivatives on Balance Sheet

				Cash Flow								Fair Value(3)								Trading								Total
(Dollars in millions)		Hedged Risk Exposure		Sep 30, 2025				Dec 31, 2024				Sep 30, 2025				Dec 31, 2024				Sep 30, 2025				Dec 31, 2024				Sep 30, 2025				Dec 31, 2024
Fair Values(1)
Derivative Assets:
Interest rate swaps		Interest rate		$	—			$	—			$	45			$	25			$	—			$	—			$	45			$	25
Cross-currency interest rate    swaps					—				—				3				—				—				—				3				—
Total derivative assets(2)					—				—				48				25				—				—				48				25
Derivative Liabilities:
Interest rate swaps		Interest rate			—				—				—				—				—				—				—				—
Cross-currency interest rate    swaps		Foreign currency and interest rate			—				—				(79	)			(244	)			—				—				(79	)			(244	)
Total derivative liabilities(2)					—				—				(79	)			(244	)			—				—				(79	)			(244	)
Net total derivatives				$	—			$	—			$	(31	)		$	(219	)		$	—			$	—			$	(31	)		$	(219	)

(1)Fair values reported are exclusive of collateral held and pledged and accrued interest. Assets and liabilities are presented without consideration of master netting agreements. Derivatives are carried on the balance sheet based on net position by counterparty under master netting agreements and classified in other assets or other liabilities depending on whether in a net positive or negative position.

(2)The following table reconciles gross positions without the impact of master netting agreements to the balance sheet classification:

		Other Assets								Other Liabilities
(Dollar in millions)		September 30, 2025				December 31, 2024				September 30, 2025				December 31, 2024
Gross position		$	48			$	25			$	(79	)		$	(244	)
Impact of master netting agreements			—				—				—				—
Derivative values with impact of master netting    agreements (as carried on balance sheet)			48				25				(79	)			(244	)
Cash collateral (held) pledged			(39	)			(26	)			40				30
Net position		$	9			$	(1	)		$	(39	)		$	(214	)

(3)The following table shows the carrying value of liabilities in fair value hedges and the related fair value hedging adjustments to these liabilities:

		As of September 30, 2025								As of December 31, 2024
(Dollar in millions)		Carrying  Value				Hedge Basis Adjustments				Carrying  Value				Hedge Basis Adjustments
Short-term borrowings		$	497			$	(2	)		$	495			$	(5	)
Long-term borrowings		$	4,699			$	(51	)		$	4,517			$	(345	)

63

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

5. Derivative Financial Instruments (Continued)

The above fair values include adjustments when necessary for counterparty credit risk.

		Cash Flow								Fair Value								Trading								Total
(Dollars in billions)		Sep 30, 2025				Dec 31, 2024				Sep 30, 2025				Dec 31, 2024				Sep 30, 2025				Dec 31, 2024				Sep 30, 2025				Dec 31, 2024
Notional Values:
Interest rate swaps		$	.9			$	.1			$	4.1			$	4.1			$	1.0			$	2.2			$	6.0			$	6.4
Cross-currency interest rate swaps			—				—				1.2				1.3				—				—				1.2				1.3
Total derivatives		$	.9			$	.1			$	5.3			$	5.4			$	1.0			$	2.2			$	7.2			$	7.7

Mark-to-Market Impact of Derivatives on Statements of Income

		Total Gains (Losses)
		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Fair Value Hedges:
Interest Rate Swaps
Gains (losses) recognized in net income on derivatives		$	19			$	135			$	128			$	87
Gains (losses) recognized in net income on hedged items			(21	)			(146	)			(137	)			(96	)
Net fair value hedge ineffectiveness gains (losses)			(2	)			(11	)			(9	)			(9	)
Cross-currency interest rate swaps
Gains (losses) recognized in net income on derivatives			(1	)			59				168				26
Gains (losses) recognized in net income on hedged items			5				(58	)			(159	)			(22	)
Net fair value hedge ineffectiveness gains (losses)			4				1				9				4
Total fair value hedges(1)(2)			2				(10	)			—				(5	)
Cash Flow Hedges:
Total cash flow hedges(2)			—				—				—				—
Trading:
Interest rate swaps			(4	)			(36	)			(34	)			11
Total trading derivatives(3)			(4	)			(36	)			(34	)			11
Mark-to-market gains (losses) recognized		$	(2	)		$	(46	)		$	(34	)		$	6

(1)Recorded in interest expense in the consolidated statements of income.

(2)The accrued interest income (expense) on fair value hedges and cash flow hedges is recorded in interest expense and is excluded from this table.

(3)Recorded in “gains (losses) on derivative and hedging activities, net” in the consolidated statements of income.

64

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

5. Derivative Financial Instruments (Continued)

Impact of Derivatives on Other Comprehensive Income (Equity)

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Total gains (losses) on cash flow hedges		$	—			$	(1	)		$	(3	)		$	3
Reclassification adjustments for derivative (gains) losses     included in net income (interest expense)(1)			(1	)			(6	)			(1	)			(19	)
Net changes in cash flow hedges, net of tax		$	(1	)		$	(7	)		$	(4	)		$	(16	)

(1)Includes net settlement income/expense.

Collateral

The following table details collateral held and pledged related to derivative exposure between us and our derivative counterparties:

(Dollars in millions)		September 30, 2025				December 31, 2024
Collateral held:
Cash (obligation to return cash collateral is recorded in short-term borrowings)		$	39			$	26
Securities at fair value — corporate derivatives (not recorded in financial    statements)(1)			—				—
Securities at fair value — on-balance sheet securitization derivatives (not    recorded in financial statements)(2)			—				—
Total collateral held		$	39			$	26
Derivative asset at fair value including accrued interest		$	47			$	33
Collateral pledged to others:
Cash (right to receive return of cash collateral is recorded in investments)		$	40			$	30
Total collateral pledged		$	40			$	30
Derivative liability at fair value including accrued interest and premium    receivable		$	85			$	250

(1)The Company has the ability to sell or re-pledge securities it holds as collateral.

(2)The trusts do not have the ability to sell or re-pledge securities they hold as collateral.

Our corporate derivatives contain credit contingent features. At our current unsecured credit rating, we have fully collateralized our corporate derivative liability position (including accrued interest and net of premiums receivable) of $0 with our counterparties. Downgrades in our unsecured credit rating would not result in any additional collateral requirements. Trust related derivatives do not contain credit contingent features related to our or the trusts’ credit ratings. At September 30, 2025 and December 31, 2024, we had a net positive exposure (derivative gain positions to us less collateral which has been posted by counterparties to us) related to Navient Corporation derivatives of $5 million and $9 million, respectively. The trusts are not required to post collateral to the counterparties. At September 30, 2025 and December 31, 2024, the net positive exposure on swaps in securitization trusts was $3 million and $0 million, respectively.

6. Other Assets

The following table provides the detail of our other assets.

(Dollars in millions)		September 30, 2025				December 31, 2024
Accrued interest receivable		$	1,657			$	1,733
Benefit and insurance-related investments			459				459
Income tax asset, net			150				120
Derivatives at fair value			48				25
Accounts receivable			15				49
Fixed assets			27				52
Other			88				100
Total		$	2,444			$	2,538

65

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

7. Stockholders’ Equity

The following table summarizes common share repurchases, issuances and dividends paid.

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars and shares in millions, except per share amounts)		2025				2024				2025				2024
Common stock repurchased(1)			2.0				2.1				6.4				7.2
Common stock repurchased (in dollars)(1)		$	26			$	33			$	85			$	114
Average purchase price per share(1)		$	13.19			$	15.37			$	13.21			$	15.91
Remaining common stock repurchase authority(1)		$	26			$	176			$	26			$	176
Shares repurchased related to employee stock-    based compensation plans(2)			—				—				.4				.5
Average purchase price per share(2)		$	—			$	—			$	13.80			$	16.04
Common shares issued(3)			.1				.1				1.4				1.5
Dividends paid		$	16			$	17			$	48			$	53
Dividends per share		$	.16			$	.16			$	.48			$	.48

(1)Common shares purchased under our share repurchase program. Our Board of Directors authorized a $1 billion multi-year share repurchase program in December 2021 and authorized a new $100 million share repurchase program in October 2025. The new share repurchase program, which is effective immediately, is in addition to the approximately $26 million of unused authorization as of September 30, 2025.

(2)Comprises shares withheld from the vesting of restricted stock for employees’ tax withholding obligations.

(3)Common shares issued under our various compensation and benefit plans.

The closing price of our common stock on September 30, 2025 was $13.15.

8. Earnings (Loss) per Common Share

Basic earnings (loss) per common share (EPS) are calculated using the weighted average number of shares of common stock outstanding during each period. A reconciliation of the numerators and denominators of the basic and diluted EPS calculations on a GAAP basis follows.

		Three Months Ended September 30,								Nine Months Ended September 30,
(In millions, except per share data)		2025				2024				2025				2024
Numerator:
Net income (loss)		$	(86	)		$	(2	)		$	(75	)		$	107
Denominator:
Weighted average shares used to compute basic EPS			98				108				100				111
Effect of dilutive securities:
Dilutive effect of restricted stock, restricted    stock units, performance stock units, and    Employee Stock Purchase Plan (ESPP)(1)			—				—				—				1
Dilutive potential common shares(2)			—				—				—				1
Weighted average shares used to compute    diluted EPS			98				108				100				112
Basic earnings (loss) per common share		$	(.87	)		$	(.02	)		$	(.75	)		$	.97
Diluted earnings (loss) per common share		$	(.87	)		$	(.02	)		$	(.75	)		$	.95

(1)Includes the potential dilutive effect of additional common shares that are issuable upon the vesting of restricted stock, restricted stock units and performance stock units and the outstanding commitment to issue shares under the ESPP, determined by the treasury stock method.

(2)For the three months ended September 30, 2025 and 2024, approximately 2 million and 2 million shares, respectively, were outstanding but not included in the computation of diluted earnings per share because they were anti-dilutive. For the nine months ended September 30, 2025 and 2024, securities covering approximately 2 million and 0 million shares, respectively, were outstanding but not included in the computation of diluted earnings per share because they were anti-dilutive

66

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

9. Fair Value Measurements

We use estimates of fair value in applying various accounting standards in our financial statements. We categorize our fair value estimates based on a hierarchical framework associated with three levels of price transparency utilized in measuring financial instruments at fair value. The fair value of the items discussed below are separately disclosed in this footnote.

During the three and nine months ended September 30, 2025, there were no significant transfers of financial instruments between levels, or changes in our methodology used to value our financial instruments.

The following table summarizes the valuation of our financial instruments that are marked-to-market on a recurring basis. During the third quarters of 2025 and 2024, there were no significant transfers of financial instruments between levels.

		Fair Value Measurements on a Recurring Basis
		September 30, 2025																December 31, 2024
(Dollars in millions)		Level 1				Level 2				Level 3				Total				Level 1				Level 2				Level 3				Total
Assets
Derivative instruments:(1)
Interest rate swaps		$	—			$	45			$	—			$	45			$	—			$	25			$	—			$	25
Cross-currency interest rate swaps			—				—				3				3				—				—				—				—
Total derivative assets(2)			—				45				3				48				—				25				—				25
Total		$	—			$	45			$	3			$	48			$	—			$	25			$	—			$	25
Liabilities(3)
Derivative instruments(1)
Interest rate swaps		$	—			$	—			$	—			$	—			$	—			$	—			$	—			$	—
Cross-currency interest rate swaps			—				—				(79	)			(79	)			—				—				(244	)			(244	)
Total derivative liabilities(2)			—				—				(79	)			(79	)			—				—				(244	)			(244	)
Total		$	—			$	—			$	(79	)		$	(79	)		$	—			$	—			$	(244	)		$	(244	)

(1)Fair value of derivative instruments excludes accrued interest and the value of collateral.

(2)See "Note 5 – Derivative Financial Instruments" for a reconciliation of gross positions without the impact of master netting agreements to the balance sheet classification.

(3)Borrowings which are the hedged item in a fair value hedge relationship and which are adjusted for changes in value due to benchmark interest rates only are not carried at full fair value and not reflected in this table.

67

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

9. Fair Value Measurements (Continued)

The following tables summarize the change in balance sheet carrying value associated with level 3 financial instruments carried at fair value on a recurring basis.

		Three Months Ended September 30,
		2025																2024
		Derivative instruments																Derivative instruments
(Dollars in millions)		Interest Rate Swaps				Cross Currency Interest Rate Swaps				Other				Total Derivative Instruments				Interest Rate Swaps				Cross Currency Interest Rate Swaps				Other				Total Derivative Instruments
Balance, beginning of    period		$	—			$	(75	)		$	—			$	(75	)		$	(1	)		$	(222	)		$	—			$	(223	)
Total gains/(losses):
Included in earnings(1)			—				(10	)			—				(10	)			—				49				—				49
Included in other   comprehensive income			—				—				—				—				—				—				—				—
Settlements			—				9				—				9				—				9				—				9
Transfers in and/or out   of level 3			—				—				—				—				1				—				—				1
Balance, end of period		$	—			$	(76	)		$	—			$	(76	)		$	—			$	(164	)		$	—			$	(164	)
Change in mark-to-    market gains/    (losses) relating    to instruments    still held at the    reporting date(2)		$	—			$	(1	)		$	—			$	(1	)		$	—			$	58			$	—			$	58

		Nine Months Ended September 30,
		2025																2024
		Derivative instruments																Derivative instruments
(Dollars in millions)		Interest Rate Swaps				Cross Currency Interest Rate Swaps				Other				Total Derivative Instruments				Interest Rate Swaps				Cross Currency Interest Rate Swaps				Other				Total Derivative Instruments
Balance, beginning of    period		$	—			$	(244	)		$	—			$	(244	)		$	(1	)		$	(189	)		$	—			$	(190	)
Total gains/(losses):
Included in earnings(1)			—				142				—				142				—				(3	)			—				(3	)
Included in other   comprehensive income			—				—				—				—				—				—				—				—
Settlements			—				26				—				26				—				28				—				28
Transfers in and/or out   of level 3			—				—				—				—				1				—				—				1
Balance, end of period		$	—			$	(76	)		$	—			$	(76	)		$	—			$	(164	)		$	—			$	(164	)
Change in mark-to-    market gains/    (losses) relating    to instruments    still held at the    reporting date(2)		$	—			$	168			$	—			$	168			$	—			$	25			$	—			$	25

(1)“Included in earnings” is comprised of the following amounts recorded in the specified line item in the consolidated statements of income:

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
Gains (losses) on derivative and hedging activities, net		$	—			$	—			$	—			$	—
Interest expense			(10	)			49				142				(3	)
Total		$	(10	)		$	49			$	142			$	(3	)

(2)Recorded in “gains (losses) on derivative and hedging activities, net” in the consolidated statements of income for interest rate swaps. Recorded in interest expense for cross-currency interest rate swaps in fair value hedges.

68

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

9. Fair Value Measurements (Continued)

The following table presents the significant inputs that are unobservable or from inactive markets used in the recurring valuations of the level 3 financial instruments detailed above.

(Dollars in millions)		Fair Value at September 30, 2025				Valuation Technique		Input		Range and Weighted Average
Derivatives
Cross-currency interest rate swaps		$	(76	)		Discounted cash flow		Constant Prepayment Rate		5%
Total			(76	)

The following table summarizes the fair values of our financial assets and liabilities, including derivative financial instruments.

		September 30, 2025												December 31, 2024
(Dollars in millions)		Fair Value				Carrying Value				Difference				Fair Value				Carrying Value				Difference
Earning assets
FFELP Loans		$	28,538			$	28,952			$	(414	)		$	30,766			$	30,852			$	(86	)
Private Education Loans			15,155				15,456				(301	)			15,367				15,716				(349	)
Cash and investments			2,019				2,019				—				2,246				2,246				—
Total earning assets			45,712				46,427				(715	)			48,379				48,814				(435	)
Interest-bearing liabilities
Short-term borrowings			4,930				4,920				(10	)			5,144				5,134				(10	)
Long-term borrowings			40,749				41,414				665				42,361				43,184				823
Total interest-bearing liabilities			45,679				46,334				655				47,505				48,318				813
Derivative financial instruments
Interest rate swaps			45				45				—				25				25				—
Cross-currency interest rate swaps			(76	)			(76	)			—				(244	)			(244	)			—
Excess of net asset fair value over carrying value										$	(60	)										$	378

10. Commitments, Contingencies and Guarantees

Legal Proceedings

We and our subsidiaries and affiliates are subject to various claims, lawsuits and other actions that arise in the normal course of business. We believe that these claims, lawsuits and other actions will not, individually or in the aggregate, have a material adverse effect on our business, financial condition or results of operations, except as otherwise disclosed. Most of these matters are claims including individual and class action lawsuits relating to loan servicing or business processing and which allege violations of state or federal laws in connection with servicing or collection activities on education loans and other debts.

In the ordinary course of our business, the Company and our subsidiaries and affiliates receive information and document requests and investigative demands from various entities including State Attorneys General, U.S. Attorneys, legislative committees, individual members of Congress and administrative agencies. These requests may be informational, regulatory or enforcement in nature and may relate to our business practices, the industries in which we operate, or companies with whom we conduct business. Generally, our practice has been and continues to be to cooperate with these bodies and to be responsive to any such requests.

The number of these inquiries and the volume of related information demands have normalized at elevated levels and therefore the Company must continue to expend time and resources to timely respond to these requests which may, depending on their outcome, result in payments of restitution, fines and penalties.

Contingencies

In the ordinary course of business, we and our subsidiaries are defendants in or parties to pending and threatened legal actions and proceedings including actions brought on behalf of various classes of claimants. These actions and proceedings may be based on alleged violations of consumer protection, securities, employment and other laws. In certain of these actions and proceedings, claims for substantial monetary damage are asserted against us and our subsidiaries. We and our subsidiaries are also subject to potential unasserted claims by third parties.

69

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

10. Commitments, Contingencies and Guarantees (Continued)

In the ordinary course of business, we and our subsidiaries are subject to regulatory examinations, information gathering requests, inquiries and investigations. In connection with formal and informal inquiries in these cases, we and our subsidiaries receive requests, subpoenas and orders for documents, testimony and information in connection with various aspects of our regulated activities.

In view of the inherent difficulty of predicting the outcome of litigation and regulatory matters, we may not be able to predict what the eventual outcome of the pending matters will be, what the timing or the ultimate resolution of these matters will be, or what the eventual loss, fines or penalties, if any, related to each pending matter may be.

The Company accrues a liability for litigation, regulatory matters, and unasserted contract claims when those matters present loss contingencies that are both probable and reasonably estimable. When loss contingencies are not both probable and reasonably estimable, we do not accrue a liability. Based on current knowledge, management does not believe that loss contingencies, if any, arising from pending investigations, litigation or regulatory matters will have a material adverse effect on our consolidated financial position, liquidity, results of operations or cash flows, except as otherwise disclosed.

The Company evaluates its outstanding legal and regulatory matters each reporting period, and makes adjustments to the accrued liabilities for such matters, upward or downward, as appropriate, based on the relevant facts and circumstances. The Company's accrued liabilities and estimated range of possible losses pertaining to certain matters can involve significant judgment given factors such as: the varying stages of the proceedings; the existence of numerous yet to be resolved issues; the breadth of the claims (often spanning multiple years and wide ranges of business activities); unspecified damages, civil money penalties or fines and/or the novelty of the legal issues presented; and the attendant uncertainty of the various potential outcomes of such proceedings, including where the Company has made assumptions concerning future rulings by the court or other adjudicator, or about the behavior or incentives of adverse parties or regulatory authorities. Various aspects of the legal proceedings underlying these estimates will change from time to time. Actual losses therefore may vary significantly from any estimates.

Regulatory Matters

The Company has been named as defendant in a number of putative class action and other cases alleging violations of various state and federal consumer protection laws including the Telephone Consumer Protection Act (TCPA), the Consumer Financial Protection Act of 2010 (CFPA), the Fair Credit Reporting Act (FCRA), the Fair Debt Collection Practices Act (FDCPA), in adversarial proceedings under the U.S. Bankruptcy Code, and various state consumer protection laws. At this point in time, the Company is unable to anticipate the timing of a resolution or the impact that these legal proceedings may have on the Company’s consolidated financial position, liquidity, results of operation or cash flows. As a result, it is not possible at this time to estimate a range of potential exposure, if any, for amounts that may be payable in connection with these matters and loss contingency accruals have not been established. It is possible that an adverse ruling or rulings may have a material adverse impact on the Company.

In addition, Navient and its subsidiaries are subject to examination or regulation by various federal regulatory, state licensing or other regulatory agencies as part of its ordinary course of business including the SEC, CFPB, FFIEC and ED. Items or matters similar to or different from those described above may arise during the course of those examinations. We also routinely receive inquiries or requests from various regulatory entities or bodies or government agencies concerning our business or our assets. Generally, the Company endeavors to cooperate with each such inquiry or request.

70

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

11. Segment Reporting

We monitor and assess our ongoing operations and results based on the following three reportable operating segments: Federal Education Loans, Consumer Lending, and Other. As of February 2025, we had divested our Business Processing segment.

These segments meet the quantitative thresholds for reportable operating segments. Accordingly, the results of operations of these reportable operating segments are presented separately. The underlying operating segments are used by the Company’s chief operating decision maker, our chief executive officer, to manage the business, review operating performance and allocate resources, and qualify to be aggregated as part of the primary reportable operating segments. As discussed further below, we measure the profitability of our operating segments based on Core Earnings net income. Accordingly, information regarding our reportable operating segments' net income is provided on a Core Earnings basis.

Federal Education Loans Segment

Navient owns and manages FFELP Loans and is the master servicer on this portfolio. We generate revenue primarily through net interest income on our FFELP Loans.

The following table includes asset information for our Federal Education Loans segment.

(Dollars in millions)		September 30, 2025				December 31, 2024
FFELP Loans, net		$	28,952			$	30,852
Cash and investments(1)			875				955
Other			1,834				1,818
Total assets		$	31,661			$	33,625

(1)Includes restricted cash and investments.

Consumer Lending Segment

Navient owns and manages Private Education Loans and is the master servicer for these portfolios. Through our Earnest brand, we also refinance and originate in-school Private Education Loans. "Refinance" Private Education Loans are loans where a borrower has refinanced their education loans, and "In-school" Private Education Loans are loans originally made to borrowers while they are attending school. We generate revenue primarily through net interest income on our Private Education Loan portfolio.

The following table includes asset information for our Consumer Lending segment.

(Dollars in millions)		September 30, 2025				December 31, 2024
Private Education Loans, net		$	15,456			$	15,716
Cash and investments(1)			533				524
Other			554				569
Total assets		$	16,543			$	16,809

(1)Includes restricted cash and investments.

71

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

11. Segment Reporting (Continued)

Business Processing Segment

In September 2024, Navient completed the sale of Xtend, which comprised the Company's healthcare services business in its Business Processing segment. In February 2025, Navient completed the sale of its government services businesses, which constituted the remainder of the Business Processing segment.

Prior to the sale of its healthcare and government services businesses, Navient provided business processing solutions such as omnichannel contact center services, workflow processing, and revenue cycle optimization. We leveraged the same expertise and intelligent tools we use to deliver successful results for portfolios we own. Our support enabled our clients to ensure better constituent outcomes, meet rapidly changing needs, improve technology, reduce operating expenses, manage risk and optimize revenue opportunities. Our clients included:

•Government: We offered our solutions to federal agencies, state governments, tolling and parking authorities, and other public sector clients.

•Healthcare: Our clients included hospitals, hospital systems, medical centers, large physician groups, other healthcare providers and public health departments.

At September 30, 2025 and December 31, 2024, the Business Processing segment had total assets of $0 and $103 million, respectively.

Other Segment

This segment consists of our corporate liquidity portfolio, gains and losses incurred on the repurchase of debt, unallocated expenses of shared services (which includes regulatory expenses) and restructuring/other reorganization expenses. Additionally, the segment contains the revenue and expenses in connection with the transition services we have performed related to the outsourcing of loan servicing and divestiture of our Business Processing segment.

Unallocated shared services expenses are comprised of costs primarily related to information technology costs related to infrastructure and operations, stock-based compensation expense, accounting, finance, legal, compliance and risk management, regulatory-related expenses, human resources, certain executive management and the Board of Directors. Regulatory-related expenses include actual settlement amounts as well as third-party professional fees we incur in connection with such regulatory matters and are presented net of any insurance reimbursements for covered costs related to such matters.

At September 30, 2025 and December 31, 2024, the Other segment had total assets of $1.1 billion and $1.3 billion, respectively.

72

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

11. Segment Reporting (Continued)

Measure of Profitability

We prepare financial statements and present financial results in accordance with GAAP. However, we also evaluate our business segments and present financial results on a basis that differs from GAAP. We refer to this different basis of presentation as Core Earnings. We provide this Core Earnings basis of presentation on a consolidated basis and for each business segment because this is what we review internally when making management decisions regarding our performance and how we allocate resources. We also refer to this information in our presentations with credit rating agencies, lenders and investors. Because our Core Earnings basis of presentation corresponds to our segment financial presentations, we are required by GAAP to provide Core Earnings disclosure in the notes to our consolidated financial statements for our business segments.

Core Earnings are not a substitute for reported results under GAAP. We use Core Earnings to manage our business segments because Core Earnings reflect adjustments to GAAP financial results for two items, discussed below, that can create significant volatility mostly due to timing factors generally beyond the control of management. Accordingly, we believe that Core Earnings provide management with a useful basis from which to better evaluate results from ongoing operations against the business plan or against results from prior periods. Consequently, we disclose this information because we believe it provides investors with additional information regarding the operational and performance indicators that are most closely assessed by management. When compared to GAAP results, the two items we remove to result in our Core Earnings presentations are:

1.Mark-to-market gains/losses resulting from our use of derivative instruments to hedge our economic risks that do not qualify for hedge accounting treatment or do qualify for hedge accounting treatment but result in ineffectiveness; and

2.The accounting for goodwill and acquired intangible assets.

While GAAP provides a uniform, comprehensive basis of accounting, for the reasons described above, our Core Earnings basis of presentation does not. Core Earnings are subject to certain general and specific limitations that investors should carefully consider. For example, there is no comprehensive, authoritative guidance for management reporting. Our Core Earnings are not defined terms within GAAP and may not be comparable to similarly titled measures reported by other companies. Accordingly, our Core Earnings presentation does not represent a comprehensive basis of accounting. Investors, therefore, may not be able to compare our performance with that of other financial services companies based upon Core Earnings. Core Earnings results are only meant to supplement GAAP results by providing additional information regarding the operational and performance indicators that are most closely used by management, our Board of Directors, credit rating agencies, lenders and investors to assess performance.

73

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

11. Segment Reporting (Continued)

Segment Results and Reconciliations to GAAP

		Three Months Ended September 30, 2025
						Adjustments																Reportable Segments
(Dollars in millions)		Total GAAP				Reclassi- fications				Additions/ (Subtractions)				Total Adjustments (1)				Total Core Earnings				Federal Education Loans				Consumer Lending				Business Processing				Other
Interest income:
Education loans		$	760																			$	484			$	276			$	—			$	—
Cash and investments			21																				10				5				—				6
Total interest income			781																				494				281				—				6
Total interest expense			639																				429				183				—				23
Net interest income    (loss)			142			$	4			$	—			$	4			$	146				65				98				—				(17	)
Less: provisions for loan    losses			168																168				13				155				—				—
Net interest income    (loss) after provisions    for loan losses			(26	)																			52				(57	)			—				(17	)
Other income (loss):
Servicing revenue			13																				10				3				—				—
Asset recovery and    business processing    revenue			—																				—				—				—				—
Other revenue (loss)			6																				—				—				—				10
Total other income			19				(4	)			8				4				23				10				3				—				10
Expenses:
Direct operating    expenses			61																				16				45				—				—
Unallocated shared    services expenses			44																				—				—				—				44
Operating expenses(2)			105				—				—				—				105				16				45				—				44
Goodwill and acquired    intangible asset    impairment and    amortization			1				—				(1	)			(1	)			—				—				—				—				—
Restructuring/other    reorganization    expenses			4				—				—				—				4				—				—				—				4
Total expenses			110				—				(1	)			(1	)			109				16				45				—				48
Income (loss) before    income tax expense    (benefit)			(117	)			—				9				9				(108	)			46				(99	)			—				(55	)
Income tax expense    (benefit)(3)			(31	)			—				6				6				(25	)			11				(23	)			—				(13	)
Net income (loss)		$	(86	)		$	—			$	3			$	3			$	(83	)		$	35			$	(76	)		$	—			$	(42	)

(1)Core Earnings adjustments to GAAP:

		Three Months Ended September 30, 2025
(Dollars in millions)		Net Impact of Derivative Accounting				Net Impact of Goodwill and Acquired Intangibles				Total
Net interest income (loss) after provisions for loan losses		$	4			$	—			$	4
Total other income (loss)			4				—				4
Goodwill and acquired intangible asset impairment and amortization			—				(1	)			(1	)
Total Core Earnings adjustments to GAAP		$	8			$	1				9
Income tax expense (benefit)											6
Net income (loss)										$	3

(2)Reportable segment significant operating expenses are comprised of:

		Three Months Ended September 30, 2025
(Dollars in millions)		Federal Education Loans				Consumer Lending				Business Processing				Other				Total
Servicing expenses		$	16			$	12			$	—			$	—			$	28
Information technology expenses			—				8				—				19				27
Corporate expenses			—				—				—				21				21
Other/remaining expenses			—				25				—				4				29
Operating expenses		$	16			$	45			$	—			$	44			$	105

(3)Income taxes are based on a percentage of net income before tax for the individual reportable segment

74

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

11. Segment Reporting (Continued)

		Three Months Ended September 30, 2024
						Adjustments																Reportable Segments
(Dollars in millions)		Total GAAP				Reclassi- fications				Additions/ (Subtractions)				Total Adjustments (1)				Total Core Earnings				Federal Education Loans				Consumer Lending				Business Processing				Other
Interest income:
Education loans		$	905																			$	591			$	314			$	—			$	—
Cash and investments			43																				25				6				—				12
Total interest income			948																				616				320				—				12
Total interest expense			828																				576				198				—				34
Net interest income    (loss)			120			$	8			$	12			$	20			$	140				40				122				—				(22	)
Less: provisions for loan    losses			42																42				(5	)			47				—				—
Net interest income    (loss) after provisions    for loan losses			78																				45				75				—				(22	)
Other income (loss):
Servicing revenue			13																				11				2				—				—
Asset recovery and    business processing    revenue			70																				—				—				70				—
Other revenue			(26	)																			—				—				—				10
Gain on sale of subsidiary			219																				—				—				219				—
Total other income			276				(8	)			44				36				312				11				2				289				10
Expenses:
Direct operating    expenses			121																				20				44				57				—
Unallocated shared    services expenses			63																				—				—				—				63
Operating expenses(2)			184				—				—				—				184				20				44				57				63
Goodwill and acquired    intangible asset    impairment and    amortization			140				—				(140	)			(140	)			—				—				—				—				—
Restructuring/other    reorganization    expenses			18				—				—				—				18				—				—				—				18
Total expenses			342				—				(140	)			(140	)			202				20				44				57				81
Income (loss) before    income tax expense    (benefit)			12				—				196				196				208				36				33				232				(93	)
Income tax expense    (benefit)(3)			14				—				34				34				48				9				6				54				(21	)
Net income (loss)		$	(2	)		$	—			$	162			$	162			$	160			$	27			$	27			$	178			$	(72	)

(1)Core Earnings adjustments to GAAP:

		Three Months Ended September 30, 2024
(Dollars in millions)		Net Impact of Derivative Accounting				Net Impact of Goodwill and Acquired Intangibles				Total
Net interest income (loss) after provisions for loan losses		$	20			$	—			$	20
Total other income (loss)			36				—				36
Goodwill and acquired intangible asset impairment and amortization			—				(140	)			(140	)
Total Core Earnings adjustments to GAAP		$	56			$	140				196
Income tax expense (benefit)											34
Net income (loss)										$	162

(2)Reportable segment significant operating expenses are comprised of:

		Three Months Ended September 30, 2024
(Dollars in millions)		Federal Education Loans				Consumer Lending				Business Processing				Other				Total
Servicing expenses		$	18			$	14			$	—			$	4			$	36
Information technology expenses			1				8				3				21				33
Corporate expenses			1				1				1				23				26
Other/remaining expenses			—				21				53				15				89
Operating expenses		$	20			$	44			$	57			$	63			$	184

(3)Income taxes are based on a percentage of net income before tax for the individual reportable segment

75

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

11. Segment Reporting (Continued)

		Nine Months Ended September 30, 2025
						Adjustments																Reportable Segments
(Dollars in millions)		Total GAAP				Reclassi- fications				Additions/ (Subtractions)				Total Adjustments (1)				Total Core Earnings				Federal Education Loans				Consumer Lending				Business Processing				Other
Interest income:
Education loans		$	2,297																			$	1,459			$	838			$	—			$	—
Cash and investments			64																				30				15				—				19
Total interest income			2,361																				1,489				853				—				19
Total interest expense			1,961																				1,321				547				—				72
Net interest income    (loss)			400			$	15			$	6			$	21			$	421				168				306				—				(53	)
Less: provisions for loan    losses			236																236				29				207				—				—
Net interest income    (loss) after provisions    for loan losses			164																				139				99				—				(53	)
Other income (loss):
Servicing revenue			40																				32				8				—				—
Asset recovery and    business processing    revenue			23																				—				—				23				—
Other revenue			10																				(1	)			1				—				44
Total other income    (loss)			73				(15	)			49				34				107				31				9				23				44
Expenses:
Direct operating    expenses			189																				54				115				20				—
Unallocated shared    services expenses			144																				—				—				—				144
Operating expenses(2)			333				—				—				—				333				54				115				20				144
Goodwill and acquired    intangible asset    impairment and    amortization			2				—				(2	)			(2	)			—				—				—				—				—
Restructuring/other    reorganization    expenses			6				—				—				—				6				—				—				—				6
Total expenses			341				—				(2	)			(2	)			339				54				115				20				150
Income (loss) before    income tax expense    (benefit)			(104	)			—				57				57				(47	)			116				(7	)			3				(159	)
Income tax expense    (benefit)(3)			(29	)			—				18				18				(11	)			27				(3	)			1				(36	)
Net income (loss)		$	(75	)		$	—			$	39			$	39			$	(36	)		$	89			$	(4	)		$	2			$	(123	)

(1)Core Earnings adjustments to GAAP:

		Nine Months Ended September 30, 2025
(Dollars in millions)		Net Impact of Derivative Accounting				Net Impact of Goodwill and Acquired Intangibles				Total
Net interest income (loss) after provisions for loan losses		$	21			$	—			$	21
Total other income (loss)			34				—				34
Goodwill and acquired intangible asset impairment and amortization			—				(2	)			(2	)
Total Core Earnings adjustments to GAAP		$	55			$	2				57
Income tax expense (benefit)											18
Net income (loss)										$	39

(2)Reportable segment significant operating expenses are comprised of:

		Nine Months Ended September 30, 2025
(Dollars in millions)		Federal Education Loans				Consumer Lending				Business Processing				Other				Total
Servicing expenses		$	50			$	40			$	—			$	5			$	95
Information technology expenses			—				25				1				60				86
Corporate expenses			2				1				—				64				67
Other/remaining expenses			2				49				19				15				85
Operating expenses		$	54			$	115			$	20			$	144			$	333

(3)Income taxes are based on a percentage of net income before tax for the individual reportable segment

76

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

11. Segment Reporting (Continued)

		Nine Months Ended September 30, 2024
						Adjustments																Reportable Segments
(Dollars in millions)		Total GAAP				Reclassi- fications				Additions/ (Subtractions)				Total Adjustments (1)				Total Core Earnings				Federal Education Loans				Consumer Lending				Business Processing				Other
Interest income:
Education loans		$	2,819																			$	1,861			$	958			$	—			$	—
Cash and investments			129																				75				20				—				34
Total interest income			2,948																				1,936				978				—				34
Total interest expense			2,547																				1,810				597				—				102
Net interest income    (loss)			401			$	28			$	10			$	38			$	439				126				381				—				(68	)
Less: provisions for loan    losses			68																68				(6	)			74				—				—
Net interest income    (loss) after provisions    for loan losses			333																				132				307				—				(68	)
Other income (loss):
Servicing revenue			48																				39				9				—				—
Asset recovery and    business processing    revenue			228																				—				—				228				—
Other revenue			33																				5				1				—				16
Gain on sale of subsidiary			219																				—				—				219				—
Total other income    (loss)			528				(28	)			17				(11	)			517				44				10				447				16
Expenses:
Direct operating    expenses			351																				53				110				188				—
Unallocated shared    services expenses			182																				—				—				—				182
Operating expenses(2)			533				—				—				—				533				53				110				188				182
Goodwill and acquired    intangible asset    impairment and    amortization			145				—				(145	)			(145	)			—				—				—				—				—
Restructuring/other    reorganization    expenses			35				—				—				—				35				—				—				—				35
Total expenses			713				—				(145	)			(145	)			568				53				110				188				217
Income (loss) before    income tax expense    (benefit)			148				—				172				172				320				123				207				259				(269	)
Income tax expense    (benefit)(3)			41				—				33				33				74				28				47				60				(61	)
Net income (loss)		$	107			$	—			$	139			$	139			$	246			$	95			$	160			$	199			$	(208	)

(1)Core Earnings adjustments to GAAP:

		Nine Months Ended September 30, 2024
(Dollars in millions)		Net Impact of Derivative Accounting				Net Impact of Goodwill and Acquired Intangibles				Total
Net interest income (loss) after provisions for loan losses		$	38			$	—			$	38
Total other income (loss)			(11	)			—				(11	)
Goodwill and acquired intangible asset impairment and amortization			—				(145	)			(145	)
Total Core Earnings adjustments to GAAP		$	27			$	145				172
Income tax expense (benefit)											33
Net income (loss)										$	139

(2)Reportable segment significant operating expenses are comprised of:

		Nine Months Ended September 30, 2024
(Dollars in millions)		Federal Education Loans				Consumer Lending				Business Processing				Other				Total
Servicing expenses		$	40			$	40			$	—			$	4			$	84
Information technology expenses			7				22				12				63				104
Corporate expenses			3				3				3				72				81
Other/remaining expenses			3				45				173				43				264
Operating expenses		$	53			$	110			$	188			$	182			$	533

(3)Income taxes are based on a percentage of net income before tax for the individual reportable segment

77

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2025 and for the three and nine months ended

September 30, 2025 and 2024 is unaudited)

11. Segment Reporting (Continued)

Summary of Core Earnings Adjustments to GAAP

		Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in millions)		2025				2024				2025				2024
GAAP net income (loss)		$	(86	)		$	(2	)		$	(75	)		$	107
Core Earnings adjustments to GAAP:
Net impact of derivative accounting(1)			8				56				55				27
Net impact of goodwill and acquired   intangible assets(2)			1				140				2				145
Net tax effect(3)			(6	)			(34	)			(18	)			(33	)
Total Core Earnings adjustments to GAAP			3				162				39				139
Core Earnings net income (loss)		$	(83	)		$	160			$	(36	)		$	246

(1)Derivative accounting: Core Earnings exclude periodic gains and losses that are caused by the mark-to-market valuations on derivatives that do not qualify for hedge accounting treatment under GAAP as well as the periodic mark-to-market gains and losses that are a result of ineffectiveness recognized related to effective hedges under GAAP. Under GAAP, for our derivatives that are held to maturity, the mark-to-market gain or loss over the life of the contract will equal $0. In our Core Earnings presentation, we recognize the economic effect of these hedges, which generally results in any net settlement cash paid or received being recognized ratably as an interest expense or revenue over the hedged item’s life.

(2)Goodwill and acquired intangible assets: Our Core Earnings exclude goodwill and intangible asset impairment and amortization of acquired intangible assets.

(3)Net tax effect: Such tax effect is based upon our Core Earnings effective tax rate for the year.

78

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

	NAVIENT CORPORATION (Registrant)
	By:	/s/ JOE FISHER
		Joe Fisher
		Chief Financial Officer
		(Principal Financial and Accounting Officer)

Date: October 29, 2025

79

APPENDIX A

form 10-Q cross-reference index

Page

Number

Part I. Financial Information
Item 1.	Financial Statements	44-78
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	7-36
Item 3.	Quantitative and Qualitative Disclosures about Market Risk	38-41
Item 4.	Controls and Procedures	42
Part II. Other Information
Item 1.	Legal Proceedings	37, 69
Item 1A.	Risk Factors	37
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	41
Item 3.	Defaults Upon Senior Securities	Not Applicable
Item 4.	Mine Safety Disclosures	Not Applicable
Item 5.	Other Information	42
Item 6.	Exhibits	43
Signatures		79

80

FAQ

What were Navient (NAVI/JSM) Q3 2025 GAAP and Core results?

Q3 2025 GAAP net loss was $86 million ($0.87/share) and Core Earnings net loss was $83 million ($0.84/share).

How did credit costs affect Q3 2025 results for NAVI?

Navient recorded a $168 million loan-loss provision: $13 million FFELP and $155 million Private Education Loans.

What were segment margins and earnings in Q3 2025?

Federal Education Loans earned $35 million with a 0.84% net interest margin; Consumer Lending lost $76 million with a 2.39% margin.

How much did Navient originate in Private Education Loans?

Originations were $788 million in Q3 2025 and $1.8 billion in the first nine months of 2025.

What capital actions did NAVI take in Q3 2025?

Navient repurchased $26 million of shares, paid $16 million in dividends, and authorized a new $100 million buyback.

What were Navient’s key balance sheet ratios?

GAAP equity-to-asset ratio was 4.9%; Adjusted Tangible Equity Ratio was 9.3%.

How did FFELP prepayments change year over year?

FFELP prepayments declined to $268 million from $1.0 billion in Q3 2024, aiding net interest income by $11 million.