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AI CX push: NICE (NASDAQ: NICE) teams with ServiceNow and Konecta on agentic AI

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Form Type
6-K

Rhea-AI Filing Summary

NICE Ltd. filed a Form 6-K highlighting two AI-focused customer experience initiatives. First, NICE and ServiceNow launched a joint solution that links NICE’s CX AI platform, CXone, with ServiceNow Customer Service Management to trigger enterprise workflows as soon as a customer interaction begins. The goal is to move service from reactive support to proactive, end-to-end resolution, initially via a controlled release.

Second, NICE announced a strategic partnership with Konecta, a global customer experience and digital services provider. Konecta will integrate NICE’s CXone and NICE Cognigy’s generative and agentic AI into its open platform to deliver industry-specific digital agents and real-time AI assistance. Konecta becomes a fully certified Global Platinum Partner, combining NICE’s AI capabilities with Konecta’s operational scale and industry expertise to help organizations deploy AI-powered customer experience solutions more quickly.

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AI-augmented interactions billions of interactions NICE CX AI platform activity during 2025
Countries served by NICE 150+ countries Global reach of NICE platforms
Konecta revenue €2 billion Global revenues reported by Konecta
Konecta employees 109,000 employees Konecta global workforce size
Konecta client base more than 500 clients Konecta global customer count
ServiceNow conference booth booth #4737 Location where NICE will showcase AI innovations at ServiceNow Knowledge 2026
agentic AI technical
"to scale AI-First Customer Experience Through Agentic Automation"
Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.
Contact Center as a Service (CCaaS) financial
"CX AI platform, CXone, recognized as a leading Contact Center as a Service (CCaaS) solution"
A cloud-based service that provides the software and infrastructure companies use to run phone, chat, email and other customer support operations without owning the equipment or data centers. Think of it as renting a fully furnished call center that scales up or down on demand; for investors this matters because it tends to create recurring subscription revenue, predictable margins, faster customer onboarding, and measurable impacts on customer retention and operating costs.
Global Platinum Partner financial
"Konecta becomes a fully certified Global Platinum Partner of NiCE"
AI-augmented interactions technical
"NiCE continues to lead this evolution, orchestrating billions of AI-augmented interactions in 2025"
forward-looking statements regulatory
"This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995"
Forward-looking statements are predictions or plans that companies share about what they expect to happen in the future, like estimating sales or profits. They matter because they help investors understand a company's outlook, but since they are based on guesses and assumptions, they can sometimes be wrong.
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Form 6-K: How Foreign Companies Report to the SEC →

SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C.  20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934

For the month of May 2026 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.
(Translation of Registrant’s Name into English)
  

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
(Address of Principal Executive Offices)
  

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
 
Form 20-F ☒ Form 40-F ☐
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NiCE Advances the Future of AI-First Customer Experience with ServiceNow, dated May 7, 2026
99.2 NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation, dated May 13, 2026

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
NICE LTD.

Name: /s/ Alon Levy
Title: Vice President, General Counsel and Corporate Secretary 

Dated: June 9, 2026

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NiCE Advances the Future of AI-First Customer Experience with ServiceNow, dated May 7, 2026
99.2 NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation, dated May 13, 2026

Exhibit 99.1

NiCE Advances the Future of AI-First Customer Experience with ServiceNow

By unifying engagement intelligence with enterprise-wide workflows, NiCE and ServiceNow are moving CX from
reactive support to proactive resolution

Hoboken, N.J., May 7, 2026 – NiCE (Nasdaq: NICE) today announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins.

The NiCE ServiceNow joint solution helps organizations move beyond fragmented interactions by unifying real-time customer engagement with the workflows and systems required to resolve issues end-to-end. By bringing together NiCE’s industry-leading CX AI platform, CXone,  with ServiceNow Customer Service Management (CSM) and workflow capabilities, the solution connects customer engagement with enterprise execution to synchronize real-time customer intent with automated enterprise fulfillment.

“Customer experience is entering a new era that is defined by speed, intelligence, and execution,” said Jeff Comstock, President of CX Product & Technology at NiCE. “With this release, we are helping organizations turn AI innovation into everyday impact by connecting customer conversations directly to the people and processes that deliver outcomes.”

“Exceptional customer service is shifting from transactional to transformational, underpinned by intelligent, connected experiences powered by AI,” said Alix Douglas, group vice president, Partner Solutions at ServiceNow. “The NiCE ServiceNow solution, built on the ServiceNow AI Platform, equips organizations to unify real-time customer engagement with enterprise workflows—accelerating resolution, improving consistency, and delivering measurable outcomes across the end-to-end customer journey. Together, we’re advancing a shared mission to supercharge every stage of the customer journey.”

Turning AI into Action Across the Enterprise

The NiCE ServiceNow solution delivers a powerful set of advanced capabilities including:


 •
Unified intelligent routing system: Combines ServiceNow’s rich customer and case data with NiCE’s real-time engagement intelligence to orchestrate interactions across front, middle, and back-office teams. By dynamically evaluating intent, sentiment, service history, workload, and SLAs, the platform ensures every interaction is matched to the right resource at the right time, driving faster resolution and eliminating service silos.


•
AI-powered agent Copilot: Leverages NiCE’s CX AI to provide role-specific, real-time guidance grounded in customer intent, sentiment, and behavioral patterns. Copilot delivers proactive recommendations, automated summaries, and intelligent next-best actions that streamline workflows, reduce cognitive load, and accelerate resolution across front, middle, and back-office operations.

These capabilities help organizations eliminate service silos, empower agents, and deliver more consistent, end-to-end customer experiences.

“We’re excited about the capabilities this solution brings to our service organization. The combination of intelligent routing and AI-powered agent support has the potential to help our agents work more effectively while delivering better experiences for our customers,” said Krystal Davis, Vice President, Contact Center Planning and Infrastructure Manager, Fulton Bank.
 
Built for an Era of CX AI Acceleration
 
The launch of this solution comes as AI is becoming the defining force in customer experience transformation. NiCE continues to lead this evolution, orchestrating billions of AI-augmented interactions in 2025, underscoring the scale, maturity, and trust behind its CX AI platform.

According to David Myron, Principal Analyst, Customer Engagement, Omdia, “Organizations can no longer afford disconnected service operations. By uniting real-time customer engagement with enterprise workflow execution, NiCE and ServiceNow are helping organizations accelerate resolution, improve customer satisfaction, and drive measurable business outcomes through more efficient service fulfillment.”

The solution is available in controlled release, with expanded availability planned in alignment with NiCE’s ongoing collaboration with ServiceNow.

NiCE will be showcasing its latest AI-powered innovations, including this solution, at ServiceNow Knowledge 2026. Visit NiCE at booth #4737 to learn more.

About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

ServiceNow Trademark Disclaimer
ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors
Ryan Gilligan, +1 551 417 2531, ir@nice.com, ET
Omri Arens, +972 3 763-0127, ir@nice.com, CET

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements 
 
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
Exhibit 99.2

NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation

Global Platinum partnership accelerates time-to-value with industry-ready agentic AI and operational scale

Hoboken, N.J., May 13, 2026 – NiCE (Nasdaq: NICE) NiCE today announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. 

At the core of this partnership is NiCE’s CX AI platform, CXone, recognized as a leading Contact Center as a Service (CCaaS) solution, along with NiCE Cognigy’s cutting-edge generative and agentic AI technology. Bringing these capabilities together enables intelligent virtual agents and real-time AI assistance that move beyond insights to autonomous, action-oriented execution across the customer journey.

As part of the agreement, Konecta will integrate NiCE’s technology, including NiCE Cognigy’s AI capabilities, into its own open platform, delivering out-of-the-box digital agents trained on industry-specific regulatory requirements and customer journeys. By leveraging NiCE’s advanced orchestration, Konecta is evolving beyond traditional conversational bots to agentic AI that can autonomously execute back-office tasks, support human agents, and coordinate across systems to streamline complex operations.

Konecta’s role extends beyond technology integration. The company brings deep expertise in business processes and customer operations to design predefined workflows and AI interactions tailored to the unique needs of each industry.
This approach enables Konecta to deliver:


 •
Accelerated time-to-value with standardized, industry-ready AI solutions that shorten deployment cycles

•
Operational efficiency at scale through automation of high-volume and complex processes

•
Improved service quality and customer satisfaction with consistent, intelligent interactions

•
Secure, compliant AI adoption aligned with industry-specific regulatory requirements

As part of the agreement, Konecta becomes a fully certified Global Platinum Partner of NiCE, gaining access to the highest level of technical expertise, co-innovation support, and early access to emerging agentic AI capabilities.

Mariano Castaños Zemborain, CEO Latin America, Executive Sponsor NiCE alliance, said: “By combining NiCE’s market-leading CCaaS platform and its powerful generative and agentic AI with Konecta’s global operational scale and deep industry expertise, we are creating a new standard for customer experience transformation. Our ability to predefine processes and deploy industry-specific AI at scale enables our clients to achieve faster time-to-value, with more secure, efficient, and impactful outcomes.”

“This partnership reflects Konecta’s leadership in operationalizing AI at global scale, which is why they have earned NiCE’s Global Platinum Partner status,” said Jeff Comstock, President of CX Product & Technology at NiCE. “Together, we are helping organizations move from AI experimentation to execution by connecting real-time insight to action through agentic AI. The result is faster resolution, lower cost to serve, and more consistent, intelligent customer experiences across every interaction.”

About Konecta 
Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 109,000 passionate employees working in 30 languages across 4 continents and 28 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors
Ryan Gilligan, +1 551-417-2531, ir@nice.com, ET
Omri Arens, +972 3 763-0127, ir@nice.com, CET

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or  effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions,  including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

Source: View Original Filing on SEC EDGAR

FAQ

What does NICE (NICE) disclose in its latest Form 6-K?

NICE’s Form 6-K reports two AI-focused customer experience initiatives with ServiceNow and Konecta. The filing furnishes press releases describing a joint CXone–ServiceNow solution and a strategic Global Platinum partnership with Konecta to scale agentic AI across global customer operations.

How are NICE and ServiceNow working together on AI-first customer experience?

NICE and ServiceNow introduced a joint solution connecting NICE’s CXone platform with ServiceNow Customer Service Management. This integration lets organizations trigger complex workflows at the start of a customer interaction, aiming for proactive, end-to-end resolution using AI-driven engagement intelligence and enterprise-wide workflows.

What is the significance of NICE’s partnership with Konecta for AI customer experience?

NICE and Konecta formed a strategic partnership to combine NICE’s CXone and NICE Cognigy AI with Konecta’s open platform and process expertise. Konecta, as a Global Platinum Partner, will deliver industry-ready digital agents and agentic AI to automate tasks and support agents across complex customer journeys.

What is NICE’s CX AI platform CXone and how is it used here?

CXone is NICE’s AI-powered contact center platform used to manage customer interactions. In these announcements, CXone underpins both the ServiceNow joint solution and the Konecta partnership, providing real-time engagement data, intelligent routing, and orchestration for AI-driven customer experience workflows.

How large is Konecta, NICE’s new Global Platinum Partner?

Konecta is described as a leading global service provider with 109,000 employees operating in 30 languages across 4 continents and 28 countries. It reports global revenues of €2 billion and serves more than 500 clients across sectors like telecoms, energy, banking, and retail.

How extensively is NICE’s AI used in customer interactions worldwide?

NICE states that it orchestrated billions of AI-augmented interactions in 2025, highlighting the scale of its CX AI platform. The company notes adoption across organizations in more than 150 countries, emphasizing broad use of its AI to connect people, systems, and workflows for smarter operations.

Filing Exhibits & Attachments

2 documents

Press Releases