NICE (NICE) advances agentic AI and earns key CX, KYC and innovation honors

Rhea-AI Filing Summary

NICE Ltd. furnished a Form 6-K highlighting multiple milestones around its AI-driven customer experience and financial crime platforms. The company showcased new “agentic AI” capabilities in its NICE Cognigy offering that turn enterprise interaction data into production-ready AI agents, aiming to move customers from pilots to scaled deployment.

NICE reported industry recognition, including a Best Innovation for Customer Experience award at Enterprise Connect 2026 for its data-to-agent automation, and NICE Actimize being named a Luminary in Celent’s 2026 KYC Solutionscape. The filing also notes NICE’s inclusion as 11th in Fast Company’s 2026 World’s Most Innovative Companies list in the Applied AI category, reflecting growing visibility for its unified, AI-native CX and compliance platforms.

Key Figures

Fast Company ranking: 11th Fast Company honorees: 720 companies Sectors and regions covered: 59 +4 more

7 metrics

Fast Company ranking 11th Applied AI category, World’s Most Innovative Companies 2026

Fast Company honorees 720 companies Recognized across 59 sectors and regions in 2026 list

Sectors and regions covered 59 Fast Company World’s Most Innovative Companies 2026

CX and AI unified platform demand 82.4% Share of companies seeing value in a unified CX and AI platform per Metrigy research

Organizations using NICE platforms Over 25,000 Customers in more than 150 countries, including 85+ Fortune 100

NICE Actimize client base Over 1,000 organizations Users in more than 70 countries for fraud and financial crime solutions

KYC providers evaluated 30 providers Celent Know Your Customer Systems 2026 Solutionscape

Key Terms

Agentic AI, CXone, Know Your Customer, perpetual KYC (pKYC), +2 more

6 terms

Agentic AI technical

"Agentic AI is becoming the operating layer of the enterprise"

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

CXone technical

"Powered by billions of customer interactions processed annually across the CXone platform"

Know Your Customer financial

"Know Your Customer Systems: Customer Due Diligence / Customer Lifecycle Management Solutionscape"

Know your customer (often called KYC) is the routine process financial firms use to verify who their clients are and assess the risk they pose, by collecting identity documents, background information and transaction history. For investors, KYC matters because it determines whether you can open or maintain accounts, how quickly you can trade, and how a firm manages regulatory and fraud risk—similar to a landlord checking references before renting to someone.

perpetual KYC (pKYC) financial

"supports perpetual KYC (pKYC) to maintain updated customer profiles"

Perpetual KYC (pKYC) is a continuous process of verifying and updating a customer’s identity and risk information rather than doing it only once. For investors, pKYC matters because it reduces the risk of regulatory penalties and fraud, can raise ongoing compliance costs, and affects how easily a financial firm can onboard and retain customers—think of it as a subscription that keeps identity records current instead of a one-time check.

customer lifecycle management financial

"end-to-end customer lifecycle management, encompassing onboarding, due diligence, risk assessment, and continuous monitoring"

Customer lifecycle management is the ongoing process a company uses to attract, onboard, engage, grow and sometimes win back customers, tracking interactions and value at each stage and using simple metrics and tools to guide decisions. For investors, it matters because effective lifecycle management increases revenue predictability, reduces the cost to keep customers and strengthens loyalty—like nurturing a garden where steady care yields bigger, longer-lasting harvests—so it can signal healthier margins and more sustainable growth.

microservices architecture technical

"It supports a microservices architecture and offers extensive API integration capabilities"

Microservices architecture breaks a large software system into many small, independent components that each do one job and can be updated, scaled or fixed on their own. For investors, this matters because companies using this approach can roll out new features faster, isolate and fix problems without halting the whole product, and scale parts of their software to handle growth — all of which can reduce operational risk and speed time to market.

Form 6-K: How Foreign Companies Report to the SEC →

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C.  20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of March 2026 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant’s Name into English)

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒ Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NiCE Cognigy Unveils Breakthrough Agentic AI Innovations at Nexus 2026, dated March 10, 2026

99.2 NiCE Launches Agentic AI Innovation that Turns Enterprise Interaction Data into Ready-to-Deploy AI Agents, dated March 10, 2026

99.3 NiCE Wins Best Innovation for Customer Experience at Enterprise Connect 2026 , dated March 10, 2026

99.4 NICE Actimize Positioned as a Leading Luminary in Celent’s 2026 KYC Solutionscape and Technology Capabilities Matrix, dated March 17, 2026

99.5 NiCE Named to Fast Company’s Annual List of the World’s Most Innovative Companies of 2026, dated March 24, 2026

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

	NICE LTD.
	Name:	/s/ Alon Levy
	Title:	Vice President, General Counsel and Corporate Secretary
	Dated: April 9, 2026

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NiCE Cognigy Unveils Breakthrough Agentic AI Innovations at Nexus 2026, dated March 10, 2026

99.2 NiCE Launches Agentic AI Innovation that Turns Enterprise Interaction Data into Ready-to-Deploy AI Agents, dated March 10, 2026

99.3 NiCE Wins Best Innovation for Customer Experience at Enterprise Connect 2026 , dated March 10, 2026

99.4 NICE Actimize Positioned as a Leading Luminary in Celent’s 2026 KYC Solutionscape and Technology Capabilities Matrix, dated March 17, 2026

99.5 NiCE Named to Fast Company’s Annual List of the World’s Most Innovative Companies of 2026, dated March 24, 2026

Exhibit 99.1

NiCE Cognigy Unveils Breakthrough Agentic AI Innovations at Nexus 2026

New capabilities help brands generate, test, and scale AI Agents from engagement data, deliver seamless voice

and digital journeys, and securely connect with the growing AI ecosystem through MCP.

Hoboken, N.J., March 10, 2026 – NiCE (Nasdaq: NICE) today announced a series of breakthrough innovations for NiCE Cognigy at Nexus 2026, its global CX AI Summit, advancing how enterprises discover, engineer, orchestrate, and scale AI Agents within a governed operating model that continuously senses, decides, acts, and improves across systems.

“Agentic AI is becoming the operating layer of the enterprise,” said Philipp Heltewig, General Manager, NiCE Cognigy and Chief AI Officer. “The challenge is no longer experimentation—it is how to run AI with visibility, accountability, and measurable performance. The innovations we’re unveiling at Nexus are designed for exactly that.”

Breakthrough Innovations Unveiled

• Automation Opportunity: From Noise to Strategy to AI Agents
NiCE Cognigy introduced an automation discovery capability that analyzes engagement data—chats, voice, routing signals, and performance metrics—to identify automation opportunities and generate AI Agents from high-impact use cases. The result is a closed loop from engagement data to deployable AI Agents, accelerating time to value and aligning AI investment with measurable business outcomes.

• Embedded Multivariate Testing: Evidence-Based AI Agent Evals
Embedded Multivariate Testing enables controlled side-by-side comparisons across prompts, guardrails, routing logic, fulfillment strategies, and foundation models. By simulating large-scale interactions before release, enterprises can assess containment, compliance, and experience impact in advance—shifting AI evaluation from static QA to continuous performance engineering.

• Multimodal, Proactive, Hybrid Journeys: One Coherent Experience Layer
NiCE Cognigy unifies voice, visual interfaces, structured forms, and backend workflows into one synchronized journey with shared context. AI Agents can initiate proactive interactions and transition seamlessly into live conversations. Integrated human handover and asynchronous “agent unblocking” enable AI and human experts to collaborate without disrupting the customer experience—supporting a scalable hybrid workforce model.

• Advanced Conversation Analytics: From Quantitative KPIs to Qualitative Intelligence
NiCE Cognigy announced enhanced Conversation Analyzer capabilities that apply LLM-based evaluation to production transcripts, moving beyond traditional KPI dashboards. Enterprises can assess interactions against configurable quality parameters, detect anomalies, surface root causes, and track performance trends—transforming conversation data into qualitative insight for continuous, data-driven AI performance management.

• Advancing MCP Integration: From AI Customers to AI-Run Operations
NiCE Cognigy expanded its integration with the Model Context Protocol (MCP), enabling secure interoperability with external AI tools and development environments while making Cognigy capabilities available as governed services for enterprise AI ecosystems.

AI Leaders Share Real-World Execution

Nexus 2026 convenes AI and transformation leaders from global brands including Allianz, Lufthansa Group, Generali, SKY, and Openreach (BT), alongside industry experts from Accenture, Deloitte, and Microsoft who shared how they are redesigning workflows, governing hybrid workforces, and scaling AI into mission-critical operations.

“We are at the beginning of a structural shift in how enterprises operate,” said Scott Russell, CEO, NiCE. “In customer experience, AI is no longer a feature layered onto software—it is becoming the intelligence that runs it. The companies that win will be those that design for a hybrid workforce, where humans and AI systems work as one coordinated engine. Our role is to give enterprises the scale, resilience, and architectural foundation to turn Agentic AI into a continuous source of growth, adaptability, and competitive advantage.”

About NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET

Omri Arens, +972 3 763-0127, ir@nice.com, CET

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Heltewig and Mr. Russell, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or  effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions,  including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

Exhibit 99.2

NiCE Launches Agentic AI Innovation that Turns Enterprise Interaction Data into

Ready-to-Deploy AI Agents

New data-driven innovation eliminates the execution gap to scale smarter AI agents faster and deliver

measurable business impact

Hoboken, N.J., March 10, 2026 – NiCE (Nasdaq: NICE) today announced the launch of an agentic AI innovation that transforms enterprise interaction data into ready-to-deploy, performance-driven AI agents at scale. The solution was unveiled at Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration in North America.

As more organizations adopt AI-first customer experience strategies, many face a familiar challenge: pilots succeed, but production stalls. Insights sit in dashboards. Decisions remain manual. Time to value ranges from months to quarters, and with a data-driven approach, NiCE eliminates the execution gap to scale intelligent AI agents.

The capability analyzes structured and unstructured data across voice, chat, digital channels, workflows, and human interactions to identify where AI can deliver measurable impact across cost, revenue, customer and employee experience, and compliance. It then automatically builds and deploys the AI agents to execute against those opportunities under enterprise-grade governance guardrails.

What traditionally required specialist analyses, iterative testing, and extended validation cycles can now move from identified opportunity to live deployment in hours. Unlike analytics tools that stop at dashboards or AI agents deployed without deep enterprise intelligence, NiCE delivers something the market has not seen before: a closed-loop approach that identifies the highest-impact automation opportunities, quantifies projected ROI before deployment, and automatically generates production-ready NiCE AI Agents to execute against them.

Powered by billions of customer interactions processed annually across the CXone platform, NiCE’s new innovation continuously learns from top-performing human resolutions and measures live outcomes against projections — ensuring every deployed agent is optimized and accountable to business results.

The result is scalable, trusted AI agents orchestrated across the enterprise that deliver higher containment rates, reduce service costs, and accelerate time to measurable value.

“Enterprises don’t win by bolting AI point solutions onto their existing infrastructure,” said Jeff Comstock, President, CX Product & Technology. “They win with one AI-native digital front door that orchestrates every interaction end-to-end. NiCE strengthens that strategy by starting with real interaction data, quantifying the opportunity, and moving directly to production-ready AI agents. It helps organizations move quickly from AI experimentation to measurable outcomes at scale.”

“Organizations no longer want AI demos; they want provable results—and a unified platform can help get them there,” said Robin Gareiss, CEO and principal analyst, Metrigy. “In fact, Metrigy research shows that 82.4% of companies see value in a unified platform for CX and AI capabilities. By connecting enterprise data directly to deployment within a unified platform, NiCE’s closed-loop approach enables enterprises to scale AI with confidence.”

For more information about NiCE’s latest AI agent innovation, click here.

About NiCE

With NiCE (Nasdaq: NiCE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NiCE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NiCE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Ryan Gilligan, +1-551-417-2531, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NiCE and the NiCE logo are trademarks or registered trademarks of NiCE Ltd. All other marks are trademarks of their respective owners. For a full list of NiCE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NiCE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

Exhibit 99.3

NiCE Wins Best Innovation for Customer Experience at Enterprise Connect 2026

Recognized for its industry-first innovation that transforms enterprise interaction data into production-ready AI

agents, and accelerates AI-first customer experience from insight to execution

Hoboken, N.J., March 10, 2026 – NiCE (Nasdaq: NICE) today announced that it was recognized for Best Innovation for Customer Experience at Enterprise Connect 2026, a leading conference and exhibition for enterprise communications and collaboration. The award was presented to NiCE for its industry-first innovation that identifies, builds, and deploys production-ready AI agents directly from enterprise data.

Best Innovation for Customer Experience recognizes technologies that demonstrate significant advancement, innovation, and measurable business impact in customer engagement.

Built on NiCE’s AI-native customer engagement platform, the new capability analyzes structured and unstructured data across voice, digital, self-service, workflows, and human interactions to pinpoint where AI will deliver the greatest business value. It quantifies the projected impact and automatically builds production-ready NiCE AI Agents within the same platform, eliminating prolonged pilot cycles and fragmented automation strategies.

Unlike analytics tools that stop at dashboards or point AI solutions that operate in isolation, NiCE unifies discovery, deployment, and governance within a single digital front door for customer engagement. Powered by billions of customer interactions annually, the platform continuously learns from real-world performance and optimizes AI agents through enterprise-grade guardrails and AI Ops controls — driving higher containment, reduced handle time, and faster speed to value.

Eric Krapf, Program Chair, Enterprise Connect, said, “Enterprise Connect is proud to recognize NiCE for Best Innovation for Customer Experience. NiCE’s new AI agent capability represents a significant advancement in how enterprises operationalize AI, transforming customer interaction data into scalable, production-ready automation with measurable business impact.”

Jeff Comstock, President, CX Product & Technology, NiCE, said, “This recognition validates a fundamental shift in how enterprises deploy AI. NiCE’s latest AI agent innovation starts with real interaction data, quantifies the impact, and moves directly to execution. It’s disciplined, scalable AI, designed to produce outcomes, not experiments.”

Learn more about NiCE’s newest AI agent capability here.

Winners were announced during an awards presentation at Enterprise Connect 2026. For more information: https://enterpriseconnect.com/.

About Enterprise Connect

For over 35 years, Enterprise Connect has stood at the forefront of enterprise communications, collaboration, and customer experience in North America. Delivering an impactful blend of industry-best conference tracks, innovative networking experiences, dynamic expo activations, and year-round digital engagement, Enterprise Connect also provides the very best in webinar hosting, virtual events and newsletters. Bringing together IT executives, vendors, analysts, or channel partners, attendees engage with influential peers and critical innovations across themes like AI-powered systems, CX platforms, cloud migration, and modern workplace strategies. Enterprise Connect is organized by Informa, a leading international events, digital services and academic research group. Informa is a FTSE 100 company, with 14,000 colleagues working in 30 countries. www.enterpriseconnect.com

About NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET

Omri Arens, +972 3 763-0127, ir@nice.com, CET

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or  effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions,  including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

Exhibit 99.4

NICE Actimize Positioned as a Leading Luminary in Celent’s 2026

KYC Solutionscape and Technology Capabilities Matrix

NICE Actimize’s planned enhancements include advanced analytics for payments screening

and automated processes using GenAI ​

Hoboken, N.J. March 17, 2026 – NICE Actimize, a NiCE (NASDAQ: NICE) business, has been recognized by Celent, a division of Global Data, Inc., as a leading Luminary in its recently released report, “Know Your Customer Systems: Customer Due Diligence / Customer Lifecycle Management Solutionscape and Technology Capabilities Matrix”. Celent defines those placed in the Luminary category as excelling in both advanced technology and breadth of functionality and generally having a leading market presence.

The report provides in-depth profiles and evaluations of the functionality and technology of 30 KYC providers. The Celent report summarized, “NICE Actimize KYC solution offers end-to-end customer lifecycle management, encompassing onboarding, due diligence, risk assessment, and continuous monitoring.”

“NICE Actimize provides wide-ranging support for KYC processes based on years of domain expertise while at the same time keeping up with technology evolution. Maintaining competitiveness across both of these axes defines Luminaries in Celent’s KYC solution analysis,” said Neil Katkov, PhD, Risk Director and author of the Celent report.

“Being recognized as a Luminary for our KYC capabilities underscores our unwavering commitment to helping financial institutions strengthen know your customer and customer risk rating with precision and scale,” said Craig Costigan, CEO, NICE Actimize. “As global risks evolve, we remain focused on innovating across KYC and Customer Lifecycle Management to deliver smarter intelligence, greater operational efficiency, and lasting business value.”

The Celent report noted, “The NICE Actimize KYC solution features a configurable rules engine, event-based triggers for real-time risk assessment, and supports perpetual KYC (pKYC) to maintain updated customer profiles. ​The report also highlighted that the platform integrates with various data sources and includes a customer outreach portal for onboarding and reviews.​ Planned enhancements include advanced analytics for payments screening and automated processes using GenAI.” ​

The report also stated, “The NICE Actimize KYC solution can be deployed on-premise, in private or public cloud environments, or as a SaaS model. It supports a microservices architecture and offers extensive API integration capabilities. The system is designed to handle significant scalability, accommodating millions of customers and high volumes of real-time risk rating requests.”​

To learn more about NICE Actimize’s KYC and Client Lifecycle Management solutions, which realize effective KYC across business lines and geographies, please click here.

About NICE Actimize

As a global leader in artificial intelligence, platform services, and cloud solutions, NICE Actimize excels in preventing fraud, detecting financial crime, and supporting regulatory compliance. Over 1,000 organizations across more than 70 countries trust NICE Actimize to protect their institutions and safeguard assets throughout the entire customer lifecycle. With NICE Actimize, customers gain deeper insights and mitigate risks. Learn more at www.niceactimize.com.

About NiCE 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. 

Corporate Media Contact

Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET

Investors  

Ryan Gilligan, +1-551-417-2531, ir@nice.com, ET

Omri Arens, +972 3 763-0127, ir@nice.com, CET

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.  

Forward-Looking Statements 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or  effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions,  including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

Exhibit 99.5

NiCE Named to Fast Company’s Annual List of the World’s Most Innovative

Companies of 2026

Ranked 11^th in the Applied AI category, NiCE joins the ranks of Google, Nvidia,

Adidas, Walmart, and more

Hoboken, N.J., March 24, 2026 – NiCE (Nasdaq: NICE) today announced that it has been named to Fast Company’s prestigious list of the World’s Most Innovative Companies of 2026. This year’s list shines a spotlight on businesses that are shaping industry and culture through their innovations. NiCE ranked 11^th in the Applied AI category in this list, alongside a total of 720 recognized honorees across 59 sectors and regions.

A pivotal milestone in 2025 was the acquisition of Cognigy, which strengthened NiCE CX AI capabilities and accelerated its leadership in customer experience automation. With this acquisition, NiCE uniquely combines market-leading CCaaS and conversational AI in a single, fully AI-native CX platform – unifying human-assisted engagement, autonomous, self-service and agentic orchestration on a single data foundation.

“Two principles guide us forward: speed and focus,” said Scott Russell, NiCE CEO. “We are moving decisively to extend our market leadership into the era of agentic AI, leveraging our unified AI-native platform and deep domain expertise to redefine customer experience.”

The World’s Most Innovative Companies is Fast Company’s hallmark franchise and one of its most anticipated editorial efforts of the year. To determine honorees, Fast Company’s editors and writers review companies driving progress around the world and across industries, evaluating thousands of submissions through a competitive application process. The result is a globe-spanning guide to innovation today, from early-stage startups to some of the most valuable companies in the world.

“Our list of the Most Innovative Companies is about spotlighting organizations that don’t just adapt to change—they drive it,” said Brendan Vaughan, editor-in-chief of Fast Company. “The companies we honor this year are redefining what leadership looks like in 2026, pairing bold ideas with measurable impact and turning breakthrough innovation into real-world value. They are setting the pace for their industries and offering a blueprint for what sustained innovation can achieve.”

The full list of Fast Company’s Most Innovative Companies honorees can now be found at fastcompany.com. It will also be available on newsstands beginning March 31, 2026.

Fast Company will host the Most Innovative Companies Summit and Gala for honorees on May 19 in New York City. The summit features a day of inspiring content, followed by a creative black-tie gala including networking, a seated dinner, and an honoree presentation.

About Fast Company

Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with fellow business publication Inc. For more information, please visit fastcompany.com

About NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET

Omri Arens, +972 3 763-0127, ir@nice.com, CET

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Russell, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

FAQ

What does NICE (NICE) highlight in its March 2026 Form 6-K?

NICE’s Form 6-K highlights new agentic AI capabilities, an innovation that turns interaction data into production-ready AI agents, and several third-party recognitions for its customer experience and KYC platforms, underscoring its strategic focus on AI-native customer engagement and compliance solutions.

What is NICE’s new agentic AI innovation for enterprise interaction data?

NICE introduced an agentic AI innovation that analyzes structured and unstructured interaction data, identifies high-impact automation opportunities, quantifies projected ROI, and automatically generates and deploys production-ready AI agents under governance guardrails, aiming to reduce pilot cycles and accelerate measurable business outcomes for enterprises.

What awards and recognitions did NICE (NICE) report in this 6-K?

NICE reported winning Best Innovation for Customer Experience at Enterprise Connect 2026, NICE Actimize being named a Luminary in Celent’s 2026 KYC Solutionscape, and NICE ranking 11th in Fast Company’s 2026 World’s Most Innovative Companies list in the Applied AI category, highlighting independent validation of its AI offerings.

How is NICE Actimize positioned in Celent’s 2026 KYC Solutionscape?

Celent recognized NICE Actimize as a Luminary, defined as excelling in advanced technology and breadth of functionality with a leading market presence. Celent cited its end-to-end customer lifecycle management, configurable rules engine, pKYC support, and planned GenAI-powered analytics and automation enhancements.

What strategic AI focus does NICE (NICE) describe for customer experience?

NICE describes AI as becoming the operating layer of the enterprise, emphasizing a unified, AI-native CX platform that orchestrates human-assisted and autonomous interactions. Leadership statements stress designing for hybrid workforces and using real interaction data to deliver scalable, accountable AI agents across customer journeys.

How widely adopted are NICE platforms according to the filing exhibits?

The exhibits state that NICE’s platforms are used by over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, illustrating broad global adoption of its CXone cloud-native customer experience and related AI-powered engagement solutions across industries.

Filing Exhibits & Attachments

5 documents

Press Releases

• EX-99.1 EXHIBIT 99.1 14.6 KB
• EX-99.2 EXHIBIT 99.2 11.1 KB
• EX-99.3 EXHIBIT 99.3 12.0 KB
• EX-99.4 EXHIBIT 99.4 11.8 KB
• EX-99.5 EXHIBIT 99.5 11.9 KB