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NICE Ltd. (NASDAQ: NICE) deepens AI ties with AWS, Banco do Brasil and RingCentral

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Form Type
6-K

Rhea-AI Filing Summary

NICE Ltd. outlines a series of July 2026 developments expanding its AI and cloud ecosystem. NiCE was named a launch partner for the AWS European Sovereign Cloud, making its agentic AI-powered customer experience solution available in a sovereign EU cloud aimed at highly regulated sectors, supporting data residency and digital sovereignty. The company also introduced the NiCE AI Specialization Program within the NiCE 360 Partner Program, recognizing six inaugural partners, including Accenture, Cirrus, Deloitte, Route101 and TTEC, for delivering measurable enterprise AI outcomes.

Customer and partner activity features Banco do Brasil embedding NiCE Copilot into the NiCE CXone platform to support more than 90 million customers with AI-guided, compliant interactions, initially in a pilot showing early productivity and consistency gains. NiCE and RingCentral signed a new multi-year agreement under which NiCE will resell RingCentral’s UCaaS offering and extended their RingCentral Contact Center powered by CXone collaboration, creating a bi-directional partnership. In financial crime and compliance, NICE Actimize was positioned as a Luminary in Celent’s 2026 KYC adverse media screening report, highlighting its use of generative AI, real-time sentiment analysis and contextual risk scoring.

Positive

  • None.

Negative

  • None.

Filing Explained

The Form 6-K furnishes interim material information and identifies NiCE as a launch partner for the AWS European Sovereign Cloud. However, its detailed wording says the agentic AI solution is planned for availability; the structural change is an intended EU-hosted deployment option for regulated customers, not a completed live launch.

GX Bank customers 1.4 million customers Served by GX Bank’s NiCE CXone-based, branchless operation
GX Bank CX team size 66-person CX team Supports GX Bank’s 1.4 million customers on NiCE CXone
AINI chat containment 70% of chat interactions Share of GX Bank chats autonomously resolved by AINI chatbot
GX Bank customer satisfaction 95% Customer satisfaction and first contact resolution reported by GX Bank
EE absence improvement 28 percent reduction Year-over-year reduction in absence at EE’s first Flexi App site
Openreach signals processed 7+ billion signals annually Real-time operational and network signals handled by NiCE Proactive AI Agent
Banco do Brasil customer base more than 90 million customers Customers served by Banco do Brasil using NiCE CXone and Copilot
agentic AI technical
"NiCE’s agentic AI-powered customer experience solution available on AWS"
Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.
sovereign cloud technical
"AWS European Sovereign Cloud is a fully featured, independently operated sovereign cloud"
A sovereign cloud is a cloud computing setup designed to keep data, systems and control within a specific country or legal jurisdiction so that local laws on privacy, security and government access are met. Think of it like storing valuables in a bank branch inside your own country with locked access and national oversight. For investors, it matters because demand, costs, regulatory approval and competitive advantage can be very different for services that meet these local rules.
unified communications as a service (UCaaS) technical
"NiCE will resell RingCentral's unified communications as a service (UCaaS) solution"
Unified communications as a service (UCaaS) is a cloud-based package that delivers voice calls, video meetings, instant messaging and basic collaboration tools over the internet instead of through on-site phone systems. It matters to investors because it creates recurring subscription revenue for providers and predictable, scalable communication costs for customers, much like a utility service replacing the need for each business to build its own systems — driving steady cash flow and faster customer adoption.
Know Your Customer Systems financial
"Celent’s 2026 Know Your Customer Systems: Adverse Media Screening report"
adverse media screening regulatory
"Know Your Customer Systems: Adverse Media Screening Technology Capabilities Matrix"
A process that scans news reports, articles, blogs, and other public information sources to find negative or potentially risky stories about a person, company, or entity, such as allegations of fraud, legal trouble, sanctions, or ethical breaches. It matters to investors because these reputation or regulatory red flags can affect a company’s value, access to capital, or legal exposure; think of it as a background news check that alerts stakeholders to problems that raw financial numbers might not show.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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FAQ

What does NICE (NICE) disclose about its AWS European Sovereign Cloud partnership?

NICE reports that NiCE was named a launch partner for the AWS European Sovereign Cloud, offering its agentic AI-powered CX solution in a sovereign EU cloud. This targets highly regulated sectors and supports data residency and digital sovereignty requirements across the European Union.

How is Banco do Brasil using NiCE’s AI platform according to NICE (NICE)?

Banco do Brasil is deploying NiCE Copilot, embedded in the NiCE CXone platform, to support more than 90 million customers. The agentic AI guides relationship managers and assistants, centralizes interaction history, improves workflow efficiency, and strengthens governance and compliance in a pilot phase showing measurable productivity gains.

What is the NiCE AI Specialization Program described by NICE (NICE)?

NICE introduces the NiCE AI Specialization Program as a criteria-based recognition within the NiCE 360 Partner Program. It validates partners against People, Practice and Performance pillars, with inaugural AI specialization partners including Accenture, Cirrus, Deloitte, Route101 and TTEC, focused on delivering measurable enterprise AI outcomes.

What customer metrics does NICE (NICE) highlight for GX Bank’s AI deployment?

GX Bank built its fully digital operation on NiCE CXone, growing to 1.4 million customers supported by a 66-person CX team. Its AINI chatbot autonomously resolves 70% of chat interactions, while customer satisfaction and first contact resolution are both reported at 95%, illustrating AI-driven scale and efficiency.

How did NICE Actimize perform in Celent’s 2026 KYC adverse media report?

NICE Actimize is positioned as a Luminary in Celent’s 2026 "Know Your Customer Systems: Adverse Media Screening" report. Celent cites strengths such as generative AI for article-level summaries, real-time sentiment analysis, advanced risk scoring and entity-level summarization to enhance KYC and AML decision-making.

What expansion of the RingCentral partnership does NICE (NICE) describe?

NICE details a new multi-year agreement allowing NiCE to resell RingCentral’s UCaaS solution, while extending their long-standing agreement to market and sell RingCentral Contact Center powered by NiCE CXone. This creates a bi-directional relationship, integrating UCaaS, CCaaS and NiCE CX AI across customer and employee workflows.

 

 

SECURITIES AND EXCHANGE COMMISSION 

WASHINGTON, D.C. 20549

 

FORM 6-K

 

REPORT OF FOREIGN PRIVATE ISSUER 

PURSUANT TO RULE 13A-16 OR 15D-16 OF 

THE SECURITIES EXCHANGE ACT OF 1934

 

For the month of August 2026 (Report No. 2)

 

Commission File Number: 0-27466

 

NICE LTD. 

(Translation of Registrant’s Name into English)

 

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel 

(Address of Principal Executive Offices)

 

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

 

Form 20-F ☒ Form 40-F ☐

 

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

 

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

 

 

 

CONTENTS

 

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

 

99.1 NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets, dated July 1, 2026

 

99.2 NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises, dated July 1, 2026

 

99.3 Sopra Steria Elevates Service Center Performance with NiCE, Advancing AI-Driven Operational Excellence Across Europe, dated July 2, 2026

 

99.4 NiCE Recognizes Enterprise Leaders Orchestrating Intelligence At Scale at NiCE World London 2026, dated July 9, 2026

 

99.5 Banco do Brasil Embeds Agentic AI into Core Workflows to Strengthen Relationship Banking and Customer Engagement, dated July 14, 20026

 

99.6 NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered Customer and Employee Experiences, dated July 23, 2026

 

99.7 NICE Actimize Positioned as a Luminary in Celent’s 2026 “Know Your Customer Systems: Adverse Media Screening” Report, dated July 27, 2026

 

SIGNATURES

 

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

 

NICE LTD.

 

Name: /s/ Alon Levy

Title: Vice President, General Counsel and Corporate Secretary 

 

Dated: August 6, 2026

 

 

 

     

EXHIBIT INDEX

 

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

 

99.1 NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets, dated July 1, 2026.

 

99.2 NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises, dated July 1, 2026.

 

99.3 Sopra Steria Elevates Service Center Performance with NiCE, Advancing AI-Driven Operational Excellence Across Europe, dated July 2, 2026.

 

99.4 NiCE Recognizes Enterprise Leaders Orchestrating Intelligence At Scale at NiCE World London 2026, dated July 9, 2026.

 

99.5 Banco do Brasil Embeds Agentic AI into Core Workflows to Strengthen Relationship Banking and Customer Engagement, dated July 14, 2026.

 

99.6 NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered Customer and Employee Experiences, dated July 23, 2026.

 

99.7 NICE Actimize Positioned as a Luminary in Celent’s 2026 “Know Your Customer Systems: Adverse Media Screening” Report, dated July 27, 2026.

 

 

 

Exhibit 99.1

 

NiCE Extends Its AI-Powered Customer Experience Solution to AWS European

Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets

 

NiCE’s CX AI solution supports digital sovereignty and EU data residency requirements

 

Hoboken, N.J., July 1, 2026 – NiCE (Nasdaq: NICE) today announced it has been named a launch partner for the Amazon Web Services, Inc. (AWS) European Sovereign Cloud, a new independent cloud for Europe. The announcement marks a further expansion of the strategic relationship between NiCE and AWS, with NiCE making its agentic AI-powered customer experience solution available on the AWS European Sovereign Cloud.

 

Through this collaboration, organizations will be able to deploy NiCE’s advanced AI capabilities while supporting their data residency, operational autonomy, and digital sovereignty requirements within the European Union (EU). Building on the companies’ previously announced partnership to accelerate AI-powered customer service innovation, this newest alliance extends the reach of NiCE’s agentic AI solution to its growing European customer base, particularly organizations operating in highly regulated industries such as public sector, financial services, and healthcare.

 

The AWS European Sovereign Cloud is a fully featured, independently operated sovereign cloud backed by strong technical controls, sovereign assurances, and legal protections designed to meet the needs of European governments and enterprises. The AWS European Sovereign Cloud infrastructure is entirely located within the EU and operates independently from existing AWS Regions. Customers using the AWS European Sovereign Cloud benefit from the full power of AWS, including the same service portfolio, security, availability, performance, familiar architecture, APIs, and innovations such as the AWS Nitro System. By making NiCE’s agentic AI solution available on the AWS European Sovereign Cloud, organizations in highly regulated industries can accelerate AI adoption and unlock greater business value while maintaining control over sensitive data and meeting digital sovereignty requirements.

 

Advancing Agentic AI for Regulated Markets

 

NiCE is a leader in CX AI, unifying AI agents and human agents to orchestrate intelligent, goal-oriented outcomes across the customer journey. With its agentic AI solution planned for availability on AWS European Sovereign Cloud, European organizations will be able to deploy AI agents, real-time copilots, workflow automation, and AI-powered analytics capabilities in an environment designed to meet digital sovereignty needs and support customer requirements.

 

For example, a European financial institution could deploy NiCE’s AI agents on AWS European Sovereign Cloud to automate routine service requests, support human agents with real-time guidance, and personalize customer interactions while maintaining operational autonomy and keeping customer data within the EU.

 

“What sets NiCE apart is enterprise-grade agentic AI engineered for the world’s most regulated organizations, purpose-built with reliability, security, compliance, and privacy that organizations can’t compromise on,” said Dorothy Copeland, Chief Partner Officer at NiCE. “By extending our agentic AI solution to the AWS European Sovereign Cloud, NiCE enables Europe’s most regulated organizations to deploy next-generation AI capabilities on an independent cloud infrastructure located within the EU, supporting their digital sovereignty needs while accelerating AI-first customer experience transformation.”

 

Supporting Europe’s Digital Sovereignty Priorities

 

Data governance and compliance remain top priorities for organizations operating under EU regulatory frameworks. NiCE’s sovereign cloud strategy, including existing deployments in the EU, U.K., and Australia, reflects its continued commitment to delivering secure, scalable, AI-driven CX solutions that support customers’ regional and regulatory requirements. The addition of the AWS European Sovereign Cloud gives customers an uncompromising choice: achieving total digital sovereignty while continuing to innovate at pace.

 

"As AI governance becomes a strategic priority across Europe, sovereign cloud environments are evolving from a compliance requirement to a key enabler of innovation. Organizations increasingly need solutions that not only meet stringent data residency and regulatory obligations, but also deliver the agentic AI, automation, and real-time insights required to transform customer experience,” said Oru Mohiuddin, Research Director, IDC. "The combination of NiCE's agentic AI capabilities with the AWS European Sovereign Cloud addresses a growing market need: enabling regulated organizations to pursue AI-led transformation while maintaining control over data, operations, and governance within the EU."

 

Thomas Pöppe, CIO, AOK Bayern: “As we operate in an increasingly complex regulatory and competitive environment, especially around the use of AI, we see sovereignty as becoming essential to our long-term AI strategy. The combination of NiCE's agentic AI capabilities and the AWS European Sovereign Cloud offers a compelling path forward, allowing us to innovate while meeting evolving requirements around data residency, governance, and operational control.”

 

 

About NiCE

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

 

Corporate Media Contact

 

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

 

Investors

 

Ryan Gilligan, +1 551-417-2531, ir@nice.com, ET

 

Omri Arens, +972 3 763-0127, ir@nice.com, CET

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

 

Forward-Looking Statements 

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Ms. Copeland, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

 

 

 

Exhibit 99.2 

  

NiCE Launches AI Specialization Program, Recognizing Partners Driving

Significant AI Outcomes for Enterprises

 

Six industry-leading partners — Accenture, Cirrus, Deloitte, Route 101, and TTEC— named as inaugural AI

Specialization partners under the NiCE 360 Partner Program

 

Hoboken, N.J., July 1, 2026 – NiCE (Nasdaq: NICE) today announced the launch of the NiCE AI Specialization Program, a formal, criteria-based recognition within the NiCE 360 Partner Program designed to recognize partners delivering measurable outcomes for enterprise organizations. As part of the launch, NiCE has named six inaugural AI Specialization partners: Accenture, Cirrus, Deloitte, TTEC, and Route101.

 

The NiCE AI Specialization Program establishes one of the industry's most rigorous standards for AI delivery. Modeled on industry-recognized frameworks, it gives enterprise buyers a trusted, independently verified way to identify the partners proven to deliver AI at scale, setting a new benchmark for enterprise AI delivery.

 

“Enterprises are placing significant investment in AI, and they need partners with deep AI skills and experience that provide advisory consulting and implementation services. The NiCE AI Specialization Partner Program sets that standard. It recognizes the partners who have proven they can turn NiCE AI into measurable business outcomes, and gives every enterprise a trusted, independently verified way to choose who to build with,” said Dorothy Copeland, Chief Partner Officer, NiCE.

 

Every AI Specialization partner is validated against three pillars People, Practice and Performance that together prove they can deliver enterprise AI at scale:

 

·People: A bench of certified AI talent, including NiCE Certified AI Engineers (NCAE) at Practitioner level or above, Conversation Designers and dedicated AI Delivery Leads, so that every engagement is backed by credentialed human expertise.

 

·Practice: Proven, live deployments across the NiCE AI suite, including Cognigy, Autopilot, Copilot, Auto Summary and Proactive AI, spanning at least three distinct use-case categories and one or more enterprise-scale engagements.

 

·Performance: Independently verified business outcomes, including AI-attributed annual contract value (ACV), customer satisfaction (CSAT) scores, net retention and enterprise references that demonstrate measurable impact.

 

"The NiCE AI Specialization affirms our commitment to outcomes over promises. Being part of this first cohort reflects the depth of our certified talent and the impact of the deployments we deliver across the full NiCE AI suite," said Jason Roos, CEO, Cirrus.

 

“The NiCE AI Specialization recognizes what our clients already experience: a partner that pairs deep NiCE expertise with a relentless focus on outcomes and quality. Being named in this first cohort validates the dedicated certified talent and proven deployments we bring to every engagement,” said Stephan Schuessler, Partner Technology & Transformation, Deloitte Consulting.

 

"Being named among the first AI Specialization partners reflects the standard we hold ourselves to on every engagement. This recognition is built on certified talent, live deployments, and the measurable outcomes our enterprise clients count on," said Russell Attwood, CEO, Route 101.

 

"The enterprise market is flooded with AI hype, but technology alone doesn't solve business challenges. True transformation requires connecting advanced tools with a company's broader operational and technology ecosystem. Being recognized as both an inaugural NiCE AI Specialization partner and a Platinum Partner reinforces TTEC Digital’s ability to deliver the deep consulting and end-to-end integration required to make AI work at scale and drive meaningful outcomes," said Chris Brown, President, TTEC Digital.

 

The AI Specialization Program is the first in a planned roadmap of Specializations under the NiCE 360 Partner Program. NiCE plans to roll out a series of product and vertical-market specializations throughout 2026 and 2027. As the program expands, enterprises will be able to choose partners with deep, validated expertise in their specific industry, pairing proven delivery with the domain knowledge that turns technology into measurable results in their market.

 

About the NiCE Certified AI Engineer (NCAE) Program

 

The NCAE program is an individual certification pathway that validates hands-on expertise in designing, deploying, and optimizing enterprise-grade AI agent solutions on the NiCE platform. Credentials are earned by individuals, not partner organizations, through a combination of self-paced learning, instructor-led workshops, and real-world deployment assessments. Levels include Associate, Practitioner, and Expert.

 

 

About NiCE

 

NiCE (Nasdaq: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

 

Corporate Media Contact

 

Christopher Irwin-Dudek, +1 201-561-4442, media@nice.com, ET

 

Investors

 

Ryan Gilligan, +1 551-417-2531, ir@nice.com, ET

 

Omri Arens, +972 3 763-0127, ir@nice.com, CET

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

 

Forward-Looking Statements

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Ms. Copeland, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cybersecurity attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geopolitical conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

 

 

Exhibit 99.3

 

Sopra Steria Elevates Service Center Performance with NiCE, 

Advancing AI-Driven Operational Excellence Across Europe

 

With NiCE CXone and Copilot, Sopra Steria has a secure platform which consolidates communication 

channels into a single agent interface where 90% of calls are answered within 20 seconds

 

Hoboken, N.J., Jul 2, 2026NiCE (Nasdaq: NICE) today announced that Sopra Steria, a major European technology leader with 50,000 employees across 30 countries, is advancing its service center operations with NiCE’s leading CX AI platform, CXone, bringing agentic AI-powered assistance to its agent workforce and delivering measurable improvements in efficiency, service quality, and customer experience. With the deployment of CXone, Sopra Steria reaffirms its commitment to sustainably modernize its services and strengthen operational excellence across its platform.

 

CXone is fully integrated into Sopra Steria’s existing ecosystem, including ITSM tools, Active Directory, and monitoring systems. It provides intelligent routing, full interaction traceability, advanced reporting capabilities, and real-time dashboards for SLA management. Deployed across multiple countries (France, Poland, and India) and supporting more than 2,000 employees, the solution supports high standards in terms of security, regulatory compliance (GDPR), and business continuity. Its cloud architecture ensures high availability, dynamic scalability, and unified disaster recovery and business continuity plans (DRP/BCP) across all channels.

 

Sopra Steria has also deployed Copilot for Agents across its service centers, empowering approximately 800 agents supporting major European brands. The solution marks a significant milestone in Sopra Steria’s AI-driven transformation strategy. With CXone and Copilot, Sopra Steria now benefits from a secure platform capable of consolidating all communication channels—voice, email, chat, and digital—into a single interface for agents. This ensures a service level agreement (SLA) with 90% of calls answered within 20 seconds. This unification has significantly improved user experience, streamlined customer journeys, and enhanced the operational efficiency of support teams.

 

Sopra Steria’s Digital Platform Services division, which manages more than 1.2 million annual inbound interactions, is leveraging Copilot to assist agents in handling complex IT service queries. By providing real-time contextual guidance, recommended responses, and automated interaction summaries, Copilot enhances agent performance while reducing cognitive load and accelerating resolution times.

 

Delivered within a controlled timeline of less than three months, the project included a prototyping phase, phased deployment, and comprehensive support for teams, including training, change management, and ongoing assistance. It is already contributing directly to improved service quality, user satisfaction, and overall performance of support operations.

 

“NiCE is redefining Sopra Steria’s service operations by embedding agentic AI directly into the flow of work and is transforming its service centers into intelligent, adaptive environments where agents are empowered with real-time guidance to resolve complex issues faster, deliver consistent outcomes, and elevate every customer interaction,” said Darren Rushworth, President, NiCE International.

 

“The deployment of NiCE CXone and Copilot for Agents marks a pivotal step in our AI-driven transformation. By integrating real-time agentic AI into our service centers, we are enabling our teams to manage complexity more effectively, accelerate resolution times, and deliver consistent, high-quality service at scale,” said Xavier Deweer, CTO, Sopra Steria.

 

As one of NiCE’s first AI deployments in France, this collaboration highlights the growing demand for agentic AI in IT service centers and reinforces NiCE’s leadership in delivering enterprise-grade AI innovation. By embedding AI directly into the agent's workflow, NiCE enables organizations to transform service operations into proactive, intelligent experiences while maintaining a strong, human-centered approach.

 

 

About Sopra Steria

 

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognized for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion. (SOP) is listed on Euronext Paris (Compartment A)—ISIN: FR0000050809.

 

About NiCE

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

 

Corporate Media Contact

 

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

 

Investors

 

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET

 

Omri Arens, +972 3 763-0127, ir@nice.com, CET

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

 

Forward-Looking Statements 

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

 

 

Exhibit 99.4 

 

NiCE Recognizes Enterprise Leaders Orchestrating Intelligence At Scale at NiCE

World London 2026 

 

This year’s International CX Excellence Award winners are turning AI-first customer experience into  

measurable business outcomes through connected AI and intelligent automation

 

Hoboken, N.J., July 9, 2026 – NiCE (Nasdaq: NICE) today announced the winners of its 2026 International CX Excellence Awards at NiCE World London, recognizing the organizations leading the transformation to AI-first customer experience. This year’s honorees have embedded AI across the fabric of their operations. By seamlessly connecting AI agents, human agents, workflows, and data, they have established a new CX operating model that continuously sharpens decisions, accelerates outcomes, and delivers measurable business value. 

 

“This year’s winners have embedded CX AI into their operations to deliver measurable outcomes,” said Darren Rushworth, President, NiCE International. “From transforming citizen services and digital banking to empowering employees and automating complex journeys, these organizations are redefining great customer experience and showing how AI can drive meaningful impact at scale.”

 

This year’s list of International CX Excellence Award winners was recognized across the following categories: 

 

Excellence in Engagement Orchestration: EMEA Winner, Currys and Concentrix; APAC Winner, GX Bank Berhad

 

Currys, a leading omnichannel retailer of technology products and services, transformed customer experience with NiCE CXone, partnering with Concentrix to unify its entire operation. By connecting customer interactions across buying, ownership and support journeys, Currys is delivering improvements in customer satisfaction and quality while building a foundation for future retail experiences. Today, Currys delivers measurable business outcomes while accelerating the pace of customer experience innovation.

 

GX Bank, Malaysia’s first digital bank, built its customer experience operation entirely on NiCE CXone, with no branches or legacy infrastructure. In just two years, it has grown to 1.4 million customers supported by a 66-person CX team. AINI, GX Bank’s AI chatbot integrated with CXone, autonomously resolves 70% of chat interactions. Customer satisfaction has reached 95%, with first contact resolution also at 95%. Serving many first-time banking customers in remote and underserved communities, GX Bank demonstrates how AI can drive both operational efficiency and financial inclusion at scale.

 

Excellence in Workforce Empowerment: EE

 

EE, one of the UK’s leading mobile and broadband providers serving millions of customers nationwide, earned recognition for transforming workforce flexibility through automation. EE empowered its workforce planning teams to redesign a manual flexi-time process using NiCE WFM technologies, Power Apps, Data Explorer, and Real-Time Designer. The result was the Flexi App, a fully automated, self-service solution that enables employees to flex schedules in real time, from anywhere, with complete transparency and no manual approvals. The impact has been significant: a 28 percent year-over-year reduction in absence rates at the first live site, while improving operational efficiency and customer outcomes.

 

Excellence in Agentic Experience Automation: Openreach

 

Openreach, the UK’s largest wholesale broadband network, leverages NiCE’s Proactive AI Agent to autonomously manage broadband installation and repair journeys at national scale. Processing 7+ billion real-time operational and network signals annually, Openreach’s AI maintains an up-to-date view of every customer order. Deep system integration enables it to monitor, interpret, execute and communicate in real time, while GenAI delivers consistent, brand-aligned customer interactions. This closed-loop approach has improved journey reliability and operational efficiency.

 

Excellence in AI Innovation: Tripadvisor

 

Tripadvisor, the world’s largest travel site, launched Vesper, an AI Voice Agent built on NiCE’s Cognigy Auto Agent and integrated into its global telecoms platform. Delivered from concept to launch in several months, Vesper provides natural-language interactions, secure identity verification, intelligent call containment, and seamless agent handoff. Early results show strong customer adoption, peer recognition, and measurable business impact. Scalable across brands, languages, and channels, Vesper is setting a new benchmark for rapid, AI-powered CX innovation.

 

 

About NiCE

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

 

Corporate Media Contact

 

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

 

Investors

 

Ryan Gilligan, +1-551-417-2531, ir@nice.com, ET

 

Omri Arens, +972 3 763-0127, ir@nice.com, CET

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.


Forward-Looking Statements 

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

 

 

 

Exhibit 99.5 

 

Banco do Brasil Embeds Agentic AI into Core Workflows to Strengthen

Relationship Banking and Customer Engagement

 

Deployment of NiCE Copilot enables relationship managers and banking teams to deliver more personalized, efficient, and compliant service at scale

 

Hoboken, NJ, July 14, 2026 — NiCE (NASDAQ: NICE) today announced that Banco do Brasil, one of Latin America's largest financial institutions, is leveraging NiCE Copilot to accelerate operational excellence and elevate customer service across its organization. Embedded natively within the unified NiCE CXone AI platform used by relationship managers and banking assistants, NiCE Copilot brings agentic AI-powered guidance and automation into everyday banking workflows. This seamless experience enables employees to work more efficiently, make informed decisions in real time, and deliver personalized compliant customer interactions – all from a single, integrated workspace.

 

Serving more than 90 million customers, Banco do Brasil continues to invest in technologies that help scale personalized service while maintaining the trust, consistency, and governance required in modern banking. Through NiCE Copilot, the bank is equipping employees with AI-powered capabilities that streamline customer interactions, accelerate decision-making, and provide greater visibility into customer needs and engagement history.

 

Banco do Brasil is centralizing critical customer service functions into a unified workspace. The solution automatically summarizes customer interactions, surfaces relevant customer history and engagement insights, and analyzes sentiment in real time, transforming fragmented information into actionable intelligence. This enables employees to prepare customer engagements faster, respond more effectively to customer needs, and deliver more consistent service experiences across the organization.

 

NiCE Copilot also provides contextual guidance during customer interactions, helping employees access the right information at the right moment. By reducing time spent searching across systems and organizing customer data, the solution enables banking professionals to focus more on building customer relationships, identifying service opportunities, and delivering personalized financial support.

 

In addition to improving efficiency, the deployment supports the bank's commitment to governance and compliance by creating standardized interaction summaries and a traceable record of customer engagements. These capabilities help strengthen operational consistency while supporting the rigorous regulatory requirements of the financial services industry.

 

The deployment is currently in a pilot phase, with early results demonstrating measurable improvements in productivity, reduced rework, greater consistency in customer interactions, and improved organization of customer information. These early gains reinforce the initiative's potential to further enhance relationship management and service delivery while continuing to operate at scale.

 

This initiative builds on the ongoing innovation partnership between the two organizations. In 2025, Banco do Brasil integrated WhatsApp into the NiCE CXone platform, creating a centralized, secure, and traceable environment for customer interactions.

 

“The integration of NiCE Copilot into our service model eliminates the need to switch between multiple systems, enabling our teams to manage customer interactions more efficiently within a single environment,” said Analaura Morais, Head - CRM and Digital Customer Induction, Banco do Brasil. “This is especially significant for professionals managing multiple client relationships, as it accelerates workflows and enhances the overall service experience.”

 

"By embedding AI directly into the workflows of relationship managers and service teams, Banco do Brasil is transforming how customer relationships are managed," said Dan Belanger, President, NiCE Americas. “By equipping employees with real-time intelligence that improves productivity and helps deliver more meaningful and personalized customer experiences, the result is a more agile and customer-focused banking organization."

 

About Banco do Brasil


Banco do Brasil is one of the oldest and largest banks in Latin America, serving more than 90 million customers across Brazil with a focus on innovation, security, and relationship banking.

 

 

About NiCE 

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. 

 

Corporate Media Contact 

 

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET 

 

Investors  

 

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET 

 

Omri Arens, +972 3 763-0127, ir@nice.com, CET 

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.  

 

Forward-Looking Statements  

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Belanger are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

 

 

 

Exhibit 99.6 

 

NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of

AI-Powered Customer and Employee Experiences

 

New multi-year agreement enables NiCE to resell RingCentral's industry-leading UCaaS solution; companies also

extend their long-standing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone

 

Hoboken, N.J. and BELMONT, Calif. – July 23, 2026 – NiCE (Nasdaq: NICE) today announced a significant expansion of its long-standing partnership with RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral's unified communications as a service (UCaaS) solution, RingEXTM. In addition, the companies have extended their existing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone, for an additional year.

 

With this expansion, the partnership becomes fully bi-directional: RingCentral continues to bring NiCE's enterprise-grade CXone platform to its customers through RingCentral Contact Center, while NiCE will now offer RingCentral's market-leading UCaaS platform to organizations seeking a single, tightly integrated customer experience (CX) and employee communications solution.

 

Enterprise demand for unified communications and contact center solutions from a single, integrated source continues to accelerate. Building on more than a decade of collaboration since 2015, NiCE and RingCentral offer a deeply integrated UCaaS and CCaaS platform, connecting frontline contact center agents with back-office experts across the organization, with real-time presence and the ability to bring a subject-matter expert into a live customer interaction in a single click. Together with NiCE's CX AI, powered by NiCE Cognigy, organizations can orchestrate AI and human agents as one workforce across customer and employee workflows, delivering more intelligent, connected experiences at scale.

 

“NiCE has been a trusted partner for more than a decade, and this expansion takes our relationship to a new level. With NiCE now offering our UCaaS solution alongside the continued success of RingCentral Contact Center powered by CXone, we're now giving businesses of all sizes a proven, integrated path to modernize how they connect, collaborate, and serve their customers,” said Vlad Shmunis, Founder, Chairman and CEO, RingCentral.

 

“By expanding our partnership with RingCentral, we're bringing together two recognized industry leaders so organizations gain the full strength of both: elite employee communications and an enterprise-grade CX platform, deeply integrated and ready to scale with AI,” said Scott Russell, CEO, NiCE.

 

The expanded partnership offerings are available now.

 

About RingCentral


RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.  

 

© 2026 RingCentral, Inc. All rights reserved. RingCentral, RingEX, RingCentral Contact Center, and the RingCentral logo are trademarks of RingCentral, Inc.

 

Forward Looking Statements

 

This press release contains “forward-looking statements,” including but not limited to, statements regarding RingCentral’s expanded partnership with NiCE and the anticipated benefits of and activity under RingCentral’s expanded partnership with NiCE, including the ability to create long-term growth opportunities for RingCentral. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Refer to the “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our most recent Form 10-K and Form 10-Q filed with the Securities and Exchange Commission, and in other filings we make with the Securities and Exchange Commission from time to time. All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates.

 

RingCentral
Mariana Leventis
650-562-6545
mariana.leventis@ringcentral.com

 

 

About NiCE

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

 

Corporate Media Contact

 

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

 

Investors

 

Ryan Gilligan, +1 551-417-2531, ir@nice.com, ET

 

Omri Arens, +972 3 763-0127, ir@nice.com, CET

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

 

Forward-Looking Statements

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Russell, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

 

 

Exhibit 99.7 

 

NICE Actimize Positioned as a Luminary in Celent’s 2026 “Know 

Your Customer Systems: Adverse Media Screening” Report

 

NICE Actimize’s solution applies Agentic AI to produce article-level summaries, sentiment and 

relevancy to surface key risk indicators and context quickly

 

Hoboken, N.J., July 27, 2026 – NICE Actimize, a NiCE (NASDAQ: NICE) business, has been recognized by Celent, a global research and advisory firm for the financial services industry, as a Luminary in its recently released report, “Know Your Customer Systems: Adverse Media Screening Technology Capabilities Matrix.” The report provided in-depth profiles and evaluations of the functionality and technology of 25 KYC/Adverse Media providers. Celent defines those placed in the Luminary category as excelling in both advanced technology and breadth of functionality and having a leading market presence.

 

The Celent report summarized, “NICE Actimize’s adverse media offering automates negative-news monitoring, replacing manual review with consolidated ingestion, scoring, and entity-level summarization of articles. The solution aggregates content from multiple third-party sources.”

 

According to the report, NICE Actimize’s solution strengths and differentiators include, “the application of generative-AI to produce article-level summaries and commentary intended to surface key risk indicators and context quickly.” Another strength highlighted is its “real-time sentiment analysis to rank coverage by tone and severity, using factors such as mentioned frequency and prominence, the subject’s role in the article, the strength of linkage to negative events (direct or indirect), and the depth of information.”

 

“Organizations are looking for adverse media solutions that reduce investigative burden while improving risk visibility. NICE Actimize combines advanced AI capabilities with comprehensive adverse media screening, using generative AI for contextual summarization alongside sophisticated risk scoring and sentiment analysis to help financial institutions prioritize relevant information and strengthen KYC and AML decision-making,” said Neil Katkov, PhD, Risk Director at Celent and author of the report.

 

"Adverse media monitoring is a critical component of modern AML and KYC programs," said Craig Costigan, CEO, NICE Actimize. "By combining AI-driven intelligence with continuous monitoring and contextual risk analysis, financial institutions can move beyond manual reviews to make faster, more informed decisions. Our solutions help institutions onboard new clients quickly, strengthen compliance, and reduce financial crime risk.”

 

NICE Actimize's KYC solutions provide adverse media screening within customer onboarding, customer due diligence (CDD), enhanced due diligence (EDD), and ongoing watchlist and transaction monitoring. With X-Sight DataIQ Adverse Media embedded in the platform, organizations analyze global news and public sources for negative information, using AI, multilingual processing, and entity resolution to identify relevant risks while reducing false positives. AI-generated summaries provide investigators with concise context to support faster, more informed risk decisions.

 

The Celent report noted that among NICE Actimize’s planned enhancements are additional pre-integrated data sources, NLP-based search, LLM-based search and analysis, and LLM-driven alert generation.

 

To learn more about NICE Actimize’s KYC solutions, which realize effective KYC across business lines and geographies, please click here. To download a complimentary copy of this report, please click here.

 

About NICE Actimize

 

As a global leader in artificial intelligence, platform services, and cloud solutions, NICE Actimize excels in preventing fraud, detecting financial crime, and supporting regulatory compliance. Over 1,000 organizations across more than 70 countries trust NICE Actimize to protect their institutions and safeguard assets throughout the entire customer lifecycle. With NICE Actimize, customers gain deeper insights and mitigate risks. Learn more at www.niceactimize.com.

 

 

About NiCE 

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. 

 

Corporate Media Contact

 

Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET

 

Investors  

 

Ryan Gilligan, +1-551-417-2531, ir@nice.com, ET

 

Omri Arens, +972 3 763-0127, ir@nice.com, CET

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.  

 

Forward-Looking Statements 

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or  effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions,  including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

 

 

Filing Exhibits & Attachments

7 documents