Xiao-I Corporation Celebrates Eight Consecutive Years Empowering Premium Kitchen Appliance Leader with AI-Driven Customer Experience
Xiao-I Corporation (NASDAQ: AIXI) has renewed its strategic partnership for the eighth consecutive year with a leading Chinese premium kitchen appliance manufacturer. The collaboration showcases Xiao-I's AI solutions, particularly its Dialogue Robot (iBot) and IKBase platforms, in transforming customer experience.
The partnership has established an intelligent service ecosystem supporting thousands of service agents, e-commerce representatives, and field technicians. Key services include 24/7 omnichannel customer support, e-commerce sales enablement, and technical support automation. The system serves a network of over ten thousand field service technicians with AI-powered assistance for troubleshooting, installation, and parts information.
Xiao-I Corporation (NASDAQ: AIXI) ha rinnovato per l'ottavo anno consecutivo la sua partnership strategica con un importante produttore cinese di elettrodomestici da cucina di fascia alta. La collaborazione mette in mostra le soluzioni di intelligenza artificiale di Xiao-I, in particolare le piattaforme Dialogue Robot (iBot) e IKBase, nel trasformare l'esperienza del cliente.
La partnership ha creato un ecosistema di servizi intelligente che supporta migliaia di agenti di servizio, rappresentanti e-commerce e tecnici sul campo. I servizi principali includono il supporto clienti omnicanale 24/7, il potenziamento delle vendite e-commerce e l'automazione del supporto tecnico. Il sistema assiste una rete di oltre diecimila tecnici di assistenza sul campo con strumenti guidati dall'AI per troubleshooting, installazione e informazioni sui ricambi.
Xiao-I Corporation (NASDAQ: AIXI) ha renovado su alianza estratégica por octavo año consecutivo con un destacado fabricante chino de electrodomésticos de cocina premium. La colaboración muestra las soluciones de IA de Xiao-I, en particular las plataformas Dialogue Robot (iBot) e IKBase, en la transformación de la experiencia del cliente.
La alianza ha establecido un ecosistema de servicios inteligente que respalda a miles de agentes de servicio, representantes de comercio electrónico y técnicos de campo. Los servicios clave incluyen atención al cliente omnicanal 24/7, habilitación de ventas en e-commerce y automatización del soporte técnico. El sistema atiende a una red de más de diez mil técnicos de servicio en campo con asistencia potenciada por IA para diagnóstico, instalación e información de repuestos.
Xiao-I Corporation (NASDAQ: AIXI)는 중국의 프리미엄 주방 가전 선도 제조사와 8년 연속으로 전략적 파트너십을 갱신했습니다. 이번 협업은 Xiao-I의 AI 솔루션, 특히 Dialogue Robot (iBot)과 IKBase 플랫폼이 고객 경험을 혁신하는 사례를 보여줍니다.
파트너십은 수천 명의 서비스 상담원, 전자상거래 담당자 및 현장 기술자를 지원하는 지능형 서비스 생태계를 구축했습니다. 주요 서비스에는 24/7 옴니채널 고객 지원, 전자상거래 판매 지원 및 기술 지원 자동화가 포함됩니다. 이 시스템은 1만 명이 넘는 현장 서비스 기술자 네트워크에 문제해결, 설치 및 부품 정보에 대한 AI 기반 지원을 제공합니다.
Xiao-I Corporation (NASDAQ: AIXI) a renouvelé son partenariat stratégique pour la huitième année consécutive avec un fabricant chinois de matériel de cuisine haut de gamme. La collaboration met en lumière les solutions d'IA de Xiao-I, en particulier les plateformes Dialogue Robot (iBot) et IKBase, qui transforment l'expérience client.
Le partenariat a mis en place un écosystème de services intelligent qui prend en charge des milliers d'agents de service, de représentants e‑commerce et de techniciens sur le terrain. Les services clés comprennent le support client omnicanal 24/7, le renforcement des ventes e‑commerce et l'automatisation du support technique. Le système dessert un réseau de plus de dix mille techniciens de terrain avec une assistance alimentée par l'IA pour le dépannage, l'installation et les informations sur les pièces détachées.
Xiao-I Corporation (NASDAQ: AIXI) hat ihre strategische Partnerschaft mit einem führenden chinesischen Hersteller von Premium-Küchengeräten zum achten Mal in Folge erneuert. Die Zusammenarbeit stellt Xiao-Is KI-Lösungen, insbesondere die Plattformen Dialogue Robot (iBot) und IKBase, in den Mittelpunkt und zeigt, wie sie das Kundenerlebnis verändern.
Die Partnerschaft hat ein intelligentes Service-Ökosystem geschaffen, das Tausende von Service-Mitarbeitern, E‑Commerce-Vertretern und Außendiensttechnikern unterstützt. Zu den Hauptleistungen gehören 24/7 Omnichannel-Kundensupport, Vertriebsunterstützung für den E‑Commerce und Automatisierung des technischen Supports. Das System unterstützt ein Netzwerk von über zehntausend Außendiensttechnikern mit KI-gestützter Hilfe bei Fehlerbehebung, Installation und Teileinformationen.
- Eight-year continuous partnership renewal demonstrates strong client satisfaction and solution reliability
- Comprehensive AI implementation across multiple service channels (phone, web, app, social)
- Large-scale deployment supporting thousands of service agents and over 10,000 technicians
- Automation of routine tasks improving operational efficiency and reducing costs
- None.
Leveraging Xiao-I's flagship Dialogue Robot (iBot) and IKBase (Intelligent Knowledge Base) solutions, the partnership has created a seamlessly integrated intelligent service ecosystem supporting thousands of customer service agents, e-commerce representatives, and field technicians.
Key AI-Powered Services and Value Delivered:
- Unified Omnichannel Customer Support: Providing 24/7 intelligent customer service across phone, web, app, and social channels (via iBot) for product inquiries, troubleshooting, and post-purchase support, significantly improving first-contact resolution rates and customer satisfaction.
- E-commerce Sales Enablement: Powering intelligent chatbots on e-commerce platforms and brand websites to assist online shoppers with product selection, specifications, promotions, and order tracking, driving conversion rates and enhancing the digital shopping journey.
- Scalable Technical Support & Dispatch: Equipping the client's vast network of over ten thousand field service technicians with AI assistance (via iBot & IKBase). Technicians access instant troubleshooting guides, installation manuals, and parts information, enabling faster, more accurate in-home service and efficient appointment management.
- Operational Efficiency & Cost Savings: Automating high volumes of routine inquiries and tasks across service, sales, and technical support, freeing human staff to handle complex issues and strategic initiatives, leading to demonstrable cost reductions and productivity gains.
"Eight years of continuous partnership with this industry leader is a powerful testament to the tangible impact of our cognitive AI solutions beyond traditional sectors," said spokesperson of Xiao-I Corporation. "For premium consumer brands, delivering exceptional, consistent, and efficient service – from the first online inquiry to the technician's visit – is paramount. Our integrated iBot and IKBase platform provides the intelligence backbone to unify customer engagement, empower staff, and optimize complex operational chains involving thousands of agents and technicians, ultimately driving superior brand loyalty."
About Xiao-I Corporation
Xiao-I Corporation is a leading cognitive intelligence enterprise in China that offers a diverse range of business solutions and services in artificial intelligence, covering natural language processing, voice and image recognition, machine learning, and affective computing. Since its inception in 2001, the Company has developed an extensive portfolio of cognitive intelligence technologies that are highly suitable and have been applied to a wide variety of business cases. Xiao-I powers its cognitive intelligence products and services with its cutting-edge, proprietary AI technologies to enable and promote industrial digitization, intelligent upgrading, and transformation. For more information, please visit: www.xiaoi.com.
Forward-Looking Statements
This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. When the Company uses words such as "may," "will," "intend," "should," "believe," "expect," "anticipate," "project," "estimate" or similar expressions that do not relate solely to historical matters, it is making forward-looking statements. Forward-looking statements are not guarantees of future performance and involve risks and uncertainties that may cause the actual results to differ materially from the Company's expectations discussed in the forward-looking statements. These statements are subject to uncertainties and risks including, but not limited to, the following: the Company's ability to achieve its goals and strategies, the Company's future business development and plans for future business development, including its financial conditions and results of operations, product and service demand and acceptance, reputation and brand, the impact of competition and pricing, changes in technology, government regulations, fluctuations in general economic and business conditions in China, and assumptions underlying or related to any of the foregoing and other risks contained in reports filed by the Company with the U.S. Securities and Exchange Commission ("SEC"). For these reasons, among others, investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. Additional factors are discussed in the Company's filings with the SEC, including under the section entitled "Risk Factors" in its annual report on Form 20-F filed with the SEC on May 15, 2025, as well as its current reports on Form 6-K and other filings, all of which are available for review at www.sec.gov. The Company undertakes no obligation to publicly revise these forward-looking statements to reflect events or circumstances that arise after the date hereof.
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SOURCE Xiao-I Corporation
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