Xiao-I Corporation Renews Strategic Partnership with Premier Multinational Insurer to Elevate Customer Experience with AI-Powered Conversational Platform

Rhea-AI Summary

Xiao-I Corporation (NASDAQ: AIXI) on October 31, 2025 announced a renewal of its strategic partnership with a leading multinational life insurer to continue deploying iBot Pro, its enterprise multimodal conversational AI platform. The renewal highlights iBot Pro's role in delivering 24/7 intelligent customer engagement, unified omnichannel support, high-accuracy intent recognition, operational efficiency through automation, and rapid updates via a low-code/no-code interface. The platform is presented as compliant with data-security and regulatory requirements and positioned to reduce wait times, improve customer satisfaction, and free human agents for higher-value tasks.

Insights

AI customer experience strategist

Renewal signals continued commercial traction for Xiao-I's iBot Pro with a major insurer and validates enterprise deployment in insurance.

Xiao-I Corporation renewed a strategic partnership with a leading multinational life insurer on Oct. 31, 2025, continuing deployment of the enterprise multimodal conversational platform iBot Pro. The platform is described as delivering 24/7 intelligent handling of policy, claims, payment, and product inquiries, unified omnichannel session continuity, high-accuracy intent recognition, and lower operational load on human agents. This renewal implies sustained product fit and repeatable value in a regulated vertical.

The commercial value flows from automating high-frequency touchpoints to reduce wait times and reallocate staff to complex advisory work, which can translate into measurable cost and service improvements when adoption and intent-recognition metrics hold. Key dependencies include maintained accuracy of natural-language models, strict compliance and data-security controls, and the insurer’s ability to operationalize low-code/no-code updates without disrupting regulated workflows. If any of these fail, expected gains may not materialize.

Watch for concrete, monitorable milestones over the next 6–12 months: published service-level or accuracy targets, measurable reductions in average handle time or repeat contacts, documented compliance certifications or audits, and expansion scope beyond initial channels. The announcement and the AIXI ticker note continuity of the relationship but disclose no financial terms, contract length, or specific KPIs; those items will determine the depth and duration of impact.

SHANGHAI, Oct. 31, 2025 /PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI), a global leader in cognitive intelligence solutions, today announced the renewal of its strategic partnership with a leading multinational life insurance provider, continuing a collaboration centered on the deployment of Xiao-I's  iBot Pro—an enterprise-grade, multimodal conversational AI platform. This extension underscores the value of Xiao-I's advanced AI technologies in delivering intelligent, scalable, and personalized customer service within the highly regulated insurance industry. IBot Pro enables the insurer to provide seamless, accurate, and context-aware support across multiple customer touchpoints—including web portals, mobile apps, and social messaging platforms—while maintaining strict compliance and data security standards. Below are the key outcomes achieved through iBot Pro deployment:

•  24/7 Intelligent Customer Engagement: Instant handling of high-frequency inquiries related to policy details, claims status, premium payments, and product information, significantly reducing waiting times and improving customer satisfaction.
•  Unified Omnichannel Support: Consistent and coherent service experience across all digital platforms, with the AI platform automatically synchronizing conversation history and user context during channel switching.
•  High-Accuracy Intent Recognition: Advanced natural language processing ensures high intent recognition accuracy, enabling precise routing and resolution of complex insurance-related queries.
•  Operational Efficiency : Automation of routine inquiries allows human agents to focus on high-value tasks such as personalized advisory and complex case management, leading to measurable reductions in operational costs.
•  Rapid Deployment and Adaptability: The low-code/no-code platform allows the client to quickly update responses based on new insurance products, regulatory changes, or market campaigns without extensive IT dependency.

Xiao-I remains steadfast in its commitment to pushing the boundaries of cognitive intelligence, continuously enhancing its technologies to deliver greater value through strategic partnerships. Our focus remains on empowering enterprises with reliable, scalable, and future-ready AI solutions designed to optimize operational performance while building deeper customer connections. In the insurance sector, where trust and timely service are foundational, this contract renewal underscores not only the robustness of the iBot Pro platform but also our dedication to helping insurers worldwide deliver swifter, more intelligent, and genuinely empathetic customer experiences—all while achieving measurable operational excellence. In collaboration with our partners, we are collectively advancing the future of intelligent enterprise service, one interaction at a time.

About Xiao-I Corporation

Xiao-I Corporation is a leading cognitive intelligence enterprise in China that offers a diverse range of business solutions and services in artificial intelligence, covering natural language processing, voice and image recognition, machine learning, and affective computing. Since its inception in 2001, the Company has developed an extensive portfolio of cognitive intelligence technologies that are highly suitable and have been applied to a wide variety of business cases. Xiao-I powers its cognitive intelligence products and services with its cutting-edge, proprietary AI technologies to enable and promote industrial digitization, intelligent upgrading, and transformation. For more information, please visit: www.xiaoi.com.

Forward-Looking Statements

This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. When the Company uses words such as "may," "will," "intend," "should," "believe," "expect," "anticipate," "project," "estimate" or similar expressions that do not relate solely to historical matters, it is making forward-looking statements. Forward-looking statements are not guarantees of future performance and involve risks and uncertainties that may cause the actual results to differ materially from the Company's expectations discussed in the forward-looking statements. These statements are subject to uncertainties and risks including, but not limited to, the following: the Company's ability to achieve its goals and strategies, the Company's future business development and plans for future business development, including its financial conditions and results of operations, product and service demand and acceptance, reputation and brand, the impact of competition and pricing, changes in technology, government regulations, fluctuations in general economic and business conditions in China, and assumptions underlying or related to any of the foregoing and other risks contained in reports filed by the Company with the U.S. Securities and Exchange Commission ("SEC"). For these reasons, among others, investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. Additional factors are discussed in the Company's filings with the SEC, including under the section entitled "Risk Factors" in its annual report on Form 20-F filed with the SEC on May 15, 2025, as well as its current reports on Form 6-K and other filings, all of which are available for review at www.sec.gov. The Company undertakes no obligation to publicly revise these forward-looking statements to reflect events or circumstances that arise after the date hereof.

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SOURCE Xiao-I Corporation

FAQ

What did Xiao-I (AIXI) announce on October 31, 2025 about its insurer partnership?

Xiao-I renewed a strategic partnership to continue deploying its iBot Pro conversational AI with a leading multinational life insurer.

How does iBot Pro improve customer service for the insurer in the AIXI announcement?

iBot Pro provides 24/7 intelligent engagement, unified omnichannel support, and high-accuracy intent recognition to reduce wait times and improve satisfaction.

Does the October 31, 2025 renewal state any compliance or data security features for AIXI's iBot Pro?

Yes; the announcement highlights strict compliance and data security standards for deployments in the regulated insurance sector.

What operational benefits did Xiao-I cite in the AIXI press release for the insurer?

The release notes automation of routine inquiries, measurable reductions in operational costs, and that agents can focus on complex cases and personalized advisory.

How quickly can the insurer update iBot Pro responses under the AIXI partnership renewal?

The platform's low-code/no-code design allows rapid updates to responses for new products, regulatory changes, or campaigns without heavy IT dependence.

Which customer touchpoints does Xiao-I's iBot Pro cover according to the announcement?

iBot Pro supports web portals, mobile apps, and social messaging platforms with synchronized conversation history and user context across channels.