Xiao-I Corporation Secures Landmark Fifth Consecutive Year Partnership with Leading Asian Apparel Retailer to Transform Omnichannel Engagement

Rhea-AI Summary

Xiao-I Corporation (NASDAQ: AIXI) has renewed its strategic partnership for the fifth consecutive year with a major multinational fast-fashion retail conglomerate. The partnership centers on the deployment of iBot Pro, Xiao-I's enterprise-grade conversational AI platform.

The AI solution powers customer engagement across multiple channels, processing over 4.2 million monthly interactions across 27 markets. iBot Pro handles inquiries about product availability, order tracking, returns, and promotions, while providing personalized incentives to address cart abandonment and analyzing customer interactions to refine product recommendations.

Positive

• Fifth consecutive year renewal demonstrates strong client satisfaction and product reliability
• Platform handles 4.2 million monthly interactions across 27 markets, showing significant scale
• Multi-channel integration capabilities across e-commerce, mobile apps, and social media
• AI system continuously adapts to regional trends through machine learning

Negative

• None.

Insights

AI Technology Analyst

Xiao-I's 5-year renewal with major retailer demonstrates strong product stickiness and recurring revenue potential in enterprise AI adoption.

This fifth consecutive renewal represents a significant client retention win for Xiao-I in the competitive enterprise AI market. The multi-year commitment from a major multinational retailer validates both the technical efficacy and ROI proposition of Xiao-I's cognitive AI platform in high-volume retail environments.

The iBot Pro implementation addresses critical pain points in retail operations: managing seasonal interaction spikes, maintaining consistent omnichannel experiences, and reducing cart abandonment through personalized engagement. The platform's scale is substantial, processing over 4.2 million monthly interactions across 27 markets, demonstrating robust scalability.

What's particularly notable is the strategic integration depth achieved - the solution works across e-commerce portals, mobile applications, and social media touchpoints with unified knowledge management. This level of integration creates significant switching costs for the retailer, potentially strengthening Xiao-I's competitive moat against other AI vendors.

From a technical perspective, the continuous adaptation through machine learning suggests an accumulating data advantage for Xiao-I. Each year of partnership adds to their training dataset, potentially improving performance and creating a virtuous cycle that makes competitive displacement increasingly difficult. While financial terms aren't disclosed, this type of enterprise agreement typically represents recurring high-margin revenue with expansion potential through additional use cases.

SHANGHAI, Sept. 9, 2025 /PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI), a global leader in artificial intelligence solutions, today announced the renewal of its strategic partnership for the fifth consecutive year with a prominent multinational fast-fashion retail conglomerate (hereinafter "the Retailer"). This sustained collaboration underscores the critical role of Xiao-I's cognitive AI platform in redefining customer experience and operational excellence for high-volume retail enterprises.

The renewed agreement centers on the continued deployment of Xiao-I's iBot Pro —an enterprise-grade, multi-channel, multi-modal conversational AI platform. The solution powers intelligent customer engagement across the Retailer's e-commerce portals, mobile applications, and social media touchpoints, handling millions of seasonal consumer interactions.

AI-Driven Value Delivery Highlights

The iBot Pro delivers instant, localized responses to high-frequency inquiries on product availability, order tracking, returns, and promotions during peak sales cycles, reducing average response time. Unified knowledge management across digital channels ensures consistent brand voice and service quality, eliminating consumer friction during channel-switching. Proactive engagement with cart-abandonment scenarios through personalized incentives.

Strategic Implications 

In the hyper-competitive fast-fashion sector—where consumer loyalty hinges on speed and personalization—Xiao-I's iBot Pro platform enables the Retailer to maintain agility across 27 markets. The AI solution continuously adapts to regional trends through machine learning, analyzing over 4.2 million monthly interactions to refine product recommendations and service workflows.

About Xiao-I Corporation

Xiao-I Corporation is a leading cognitive intelligence enterprise in China that offers a diverse range of business solutions and services in artificial intelligence, covering natural language processing, voice and image recognition, machine learning, and affective computing. Since its inception in 2001, the Company has developed an extensive portfolio of cognitive intelligence technologies that are highly suitable and have been applied to a wide variety of business cases. Xiao-I powers its cognitive intelligence products and services with its cutting-edge, proprietary AI technologies to enable and promote industrial digitization, intelligent upgrading, and transformation. For more information, please visit: www.xiaoi.com.

Forward-Looking Statements

This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. When the Company uses words such as "may," "will," "intend," "should," "believe," "expect," "anticipate," "project," "estimate" or similar expressions that do not relate solely to historical matters, it is making forward-looking statements. Forward-looking statements are not guarantees of future performance and involve risks and uncertainties that may cause the actual results to differ materially from the Company's expectations discussed in the forward-looking statements. These statements are subject to uncertainties and risks including, but not limited to, the following: the Company's ability to achieve its goals and strategies, the Company's future business development and plans for future business development, including its financial conditions and results of operations, product and service demand and acceptance, reputation and brand, the impact of competition and pricing, changes in technology, government regulations, fluctuations in general economic and business conditions in China, and assumptions underlying or related to any of the foregoing and other risks contained in reports filed by the Company with the U.S. Securities and Exchange Commission ("SEC"). For these reasons, among others, investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. Additional factors are discussed in the Company's filings with the SEC, including under the section entitled "Risk Factors" in its annual report on Form 20-F filed with the SEC on May 15, 2025, as well as its current reports on Form 6-K and other filings, all of which are available for review at www.sec.gov. The Company undertakes no obligation to publicly revise these forward-looking statements to reflect events or circumstances that arise after the date hereof.

 

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SOURCE Xiao-I Corporation

FAQ

What is the significance of Xiao-I's (NASDAQ: AIXI) partnership renewal with the retail conglomerate?

The renewal marks the fifth consecutive year of partnership, demonstrating the success and reliability of Xiao-I's AI solutions in transforming retail customer engagement across 27 markets.

How many interactions does Xiao-I's iBot Pro platform handle for the retail partner?

The platform processes over 4.2 million monthly interactions across various customer touchpoints, including e-commerce portals, mobile applications, and social media.

What key features does Xiao-I's iBot Pro platform offer to retailers?

iBot Pro offers multi-channel customer engagement, instant localized responses for product inquiries, order tracking, returns management, promotional information, and personalized incentives for cart abandonment.

How does Xiao-I's AI platform adapt to different markets?

The platform uses machine learning to continuously analyze customer interactions, adapting to regional trends and refining product recommendations and service workflows across 27 markets.