Alkami Wins "Best New Community" for Digital Network Connecting Customers like Kennebec Savings Bank

Rhea-AI Summary

Alkami Technology (NASDAQ: ALKT) has won the Best New Community award at the 2025 CMX Community Industry Awards for its innovative digital network connecting financial institutions. Launched in April 2024, the platform features role-based permissions, self-registration, real-time analytics, and engagement opportunities. The community achieved remarkable metrics including a 96.6% customer adoption rate, 85% satisfaction score, and membership growth from 275 to over 3,600 users. The platform hosted 35+ events with a 67% attendance rate and 96% satisfaction. The initiative represents Alkami's strategic transformation to enhance customer collaboration and engagement through Gainsight's Customer Communities solution, demonstrating the company's commitment to innovation in both digital banking technology and community building.

Positive

• 96.6% customer adoption rate indicates strong product-market fit and customer engagement
• Significant user growth from 275 to 3,600+ members shows rapid scaling and market acceptance
• High customer satisfaction metrics (85% overall, 96% for events) demonstrate product value
• J.D. Power certification in 2024 and 2025 validates platform quality

Negative

• None.

The 2025 CMX Community Industry Awards recognizes Alkami's rapid success in building an engaged, customer-driven community experience

PLANO, Texas, June 11, 2025 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for financial institutions in the U.S., today announced that it has been named the winner of the Best New Community award at the 2025 CMX Community Industry Awards, recently hosted at the CMX Summit 2025 in Redwood City, California.

Now in its sixth year, the CMX Community Industry Awards celebrate the achievements of community professionals and teams across the globe. The Best New Community category honors an online community launched or relaunched after January 1, 2024, that has rapidly grown, engaged members, and demonstrated early success.

Launched in April 2024, Alkami went through a strategic transformation to introduce an open-access experience with role-based permissions, self-registration, streamlined navigation, real-time analytics, and a host of new engagement opportunities like forums and events. Building on the strong foundation of its legacy platform, Alkami transitioned to Gainsight's Customer Communities solution to create a single destination to connect, share best practices, and self-serve.

"A thriving customer community is essential to delivering long-term value," said Wayne McCulloch, chief customer officer at Alkami. "We invested in this initiative to give our customers a stronger voice and a place to collaborate, innovate, and grow together."  Aaron White, senior community manager at Alkami continued, "We set out to create more than a forum; we built a true hub for connection, feedback, and shared success. Seeing customers embrace it so quickly and enthusiastically has been very rewarding."

Highlights from the Alkami Community for 2024 include:

• A 96.6% customer adoption rate, with nearly every customer represented.
• An 85% customer satisfaction score, with the majority of members rating the Community as highly valuable.
• Membership growth from 275 to over 3,600 users.
• 35+ Community events, with a 67% attendance rate and 96% customer satisfaction.
• A revitalized user group program and a popular "Tip Tuesday" content series.

Amy Driscoll, digital experience manager at Kennebec Savings Bank, shared, "I'm grateful for this Community. It's an incredible resource and always has helpful people. I can't wait to see what comes next."

With this award, Alkami continues to demonstrate its commitment to innovation, not only in digital banking technology, but also in customer engagement and community-building.

To learn more about Alkami's Digital Banking Platform, visit here.

Alkami has been certified by J.D. Power in 2024 and 2025 for providing "An Outstanding Mobile Banking Platform Experience."¹

About Alkami 
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly, and build thriving digital communities. Alkami helps clients transform through retail and business banking, onboarding and account opening, payment security, and data and marketing solutions. To learn more, visit www.alkami.com.

Media Relations Contacts
Vested
alkami@fullyvested.com 

Marla Pieton
marla.pieton@alkami.com

___________________________________ 1J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/awards.

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SOURCE Alkami Technology, Inc.

FAQ

What award did Alkami (ALKT) win at the 2025 CMX Community Industry Awards?

Alkami won the Best New Community award for its digital network connecting financial institutions, launched in April 2024.

What are the key metrics of Alkami's (ALKT) new community platform in 2024?

The platform achieved a 96.6% customer adoption rate, 85% satisfaction score, grew from 275 to 3,600+ users, and hosted 35+ events with 67% attendance and 96% satisfaction.

What features does Alkami's (ALKT) new community platform offer?

The platform offers role-based permissions, self-registration, streamlined navigation, real-time analytics, forums, and events through Gainsight's Customer Communities solution.

How has Alkami (ALKT) been recognized by J.D. Power?

Alkami has been certified by J.D. Power in both 2024 and 2025 for providing an Outstanding Mobile Banking Platform Experience.

When was Alkami's (ALKT) new community platform launched?

Alkami's new community platform was launched in April 2024 as part of a strategic transformation of their digital network.