AudioCodes Meeting Insights Extends Offering with CRM Connectivity and Enhanced Mobile Operation

Rhea-AI Summary

AudioCodes (NASDAQ: AUDC) has announced significant enhancements to its Meeting Insights solution, introducing CRM integration capabilities and a new mobile application. The solution now integrates with Salesforce CRM and Microsoft Dynamics 365, enabling automatic synchronization of meeting data with CRM records.

The new features allow seamless transfer of meeting intelligence from various platforms including Microsoft Teams, Zoom, and face-to-face meetings into CRM systems. The mobile app, available for iOS and Android, supports face-to-face meeting recording and summarization without requiring UCaaS connectivity, plus direct video and audio upload capabilities.

The CRM integration with Salesforce will be generally available in Q2 2025, initially rolling out to selected customers. The enhancement maintains enterprise-grade security standards while aiming to improve business productivity by automating CRM updates with AI-powered meeting content analysis.

Positive

• Integration with major CRM platforms (Salesforce and Microsoft Dynamics 365) expands product capabilities
• New mobile app launch increases accessibility and functionality
• AI-powered automation reduces manual work and potential errors in CRM updates
• Enhanced product offering may lead to increased business opportunities and market reach

Negative

• initial availability to selected customers only
• General availability delayed until Q2 2025

Enhancements include integration of information captured in meetings into CRM records and a new mobile app that summarizes face-to-face conversations

OR YEHUDA, Israel, March 17, 2025 /PRNewswire/ -- 

Highlights

• Meeting Insights now supports integration with leading CRM systems, allowing seamless transfer of meeting intelligence into CRM records. The first implementations connect Meeting Insights recaps with Salesforce CRM and Microsoft Dynamics 365.
• The integration enables CRM records to be updated directly from Meeting Insights through an intuitive, streamlined process.
• Data captured from meetings held on leading UCaaS platforms such as Microsoft Teams and Zoom, as well as imported recordings and face-to-face meetings, can be automatically synchronized with the corresponding CRM account, opportunity or lead. This enriches CRM records with detailed meeting information and customer engagement history.
• The new mobile app client for iOS and Android supports new capabilities such as face-to-face meetings recording and summarization without the need for UCaaS connectivity.
• The mobile app also supports the uploading of video and audio recordings directly from users' mobile phones.
• The new capabilities maintain Meeting Insights' enterprise-grade security standards ensuring compliance and data integrity.

Details

AudioCodes (NASDAQ: AUDC), a leading provider of unified communications voice, contact center, conversational AI applications and services for enterprises, today announced the addition of new major capabilities into its acclaimed Meeting Insights solution. These enhancements include integration with leading CRM systems such as Salesforce and  Dynamics 365, and the release of a new mobile application client that facilitates capturing and summarization of meeting information during face-to-face interactions. These strategic advancements aim to address the challenges organizations encounter in effectively capturing and utilizing customer interaction data across various communication channels.

"The integration of Meeting Insights with leading CRMs bridges the gap between meeting content and CRM systems, preventing the loss of crucial insights and minimizing the risk of manual errors," said Shabtai Adlersberg, CEO of AudioCodes. "By connecting Meeting Insights with CRM solutions, we are enabling organizations to seamlessly transform meeting intelligence from any meeting, whether online or face-to-face, into valuable CRM data. This integration is a significant step in our mission to empower enterprises to drive smarter, data-driven decisions across teams, and enhance informed decision-making for management."

By automatically capturing and analyzing meetings content and streamlining updates to CRM records, Meeting Insights enhances CRM data with rich meeting context and insights. The AI-powered integration ensures that CRM updates are based on actual meeting content and conversations rather than relying solely on manual notes that may be incomplete or reflect individual interpretations. As a result, teams can spend more time driving value, accelerating sales cycles and improving customer satisfaction, ultimately enhancing overall business productivity and growth.

The CRM integration with Salesforce and Dynamics 365, as well as the new mobile application, are being made available to selected customers initially. Integration with the Salesforce CRM and the mobile app will be generally available at the beginning of Q2 2025. Please visit the Meeting Insights webpage or contact your AudioCodes representative for more information.

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About AudioCodes

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a global leader in unified communications, voice, contact center and conversational AI services and solutions for enterprises, enabling them to improve their customer experience (CX) and employee experience (EX) through enhanced communications and collaboration. Powered by AI, AudioCodes offers a comprehensive range of products, applications and SaaS services that provide seamless interoperability with the world's leading unified communications as a service (UCaaS) and contact center as a service (CCaaS) platforms, including Microsoft Teams, Webex, Zoom, Genesys and many others. Enterprises across the world, including 65 Fortune 100 companies, leverage AudioCodes' expertise to enhance their productivity, collaboration, business process automation & intelligence, compliance and customer interaction. AudioCodes' global reach is achieved via its expert sales and support teams and its worldwide community of certified resellers, integrators and service providers.

For more information on AudioCodes, visit http://www.audiocodes.com.

Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company's loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes' business; possible adverse impact of the COVID-19 pandemic on our business and results of operations; the effects of the current terrorist attacks by Hamas in Israel, and the war and hostilities between Israel and Hamas, and Israel and Hezbollah as well as the possibility that this could develop into a broader regional conflict involving Israel with other parties, may affect our operations and may limit our ability to produce and sell our solutions; any disruption in our operations by the obligations of our personnel to perform military service as a result of current or future military actions involving Israel; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.

©2025 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Company Contacts

Niran Baruch,
Chief Financial Officer
AudioCodes
Tel: +972-3-976-4000
niran.baruch@audiocodes.com 

Roger L. Chuchen
VP, Investor Relations
AudioCodes
Tel:  732-764-2552
roger.chuchen@audiocodes.com

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SOURCE AudioCodes

FAQ

When will AudioCodes (AUDC) Meeting Insights integration with Salesforce be generally available?

The Salesforce CRM integration and mobile app will be generally available at the beginning of Q2 2025.

Which CRM platforms does AudioCodes Meeting Insights now support?

Meeting Insights now integrates with Salesforce CRM and Microsoft Dynamics 365.

What new features does the Meeting Insights mobile app offer?

The mobile app supports face-to-face meeting recording and summarization without UCaaS connectivity, plus direct video and audio upload capabilities.

How does Meeting Insights enhance CRM functionality?

It automatically captures and analyzes meeting content, synchronizing data with CRM records to provide rich meeting context and insights based on actual conversations.