Instone Launches AI Assistant to Power Faster, Smarter Service Across Capstone's Platform
Capstone Holding Corp. (NASDAQ:CAPS) has launched a new AI assistant at its Instone division to enhance building products distribution operations. The AI technology aims to accelerate order processing, improve accuracy, and increase dealer volume handling capacity.
The AI assistant provides dealers with self-service capabilities for product information and specifications, while supporting Instone's staff in delivering faster, more accurate responses. The implementation aligns with Capstone's strategy to create a more efficient distribution platform in an industry traditionally reliant on manual processes.
Led by Instone President and CEO Kevin Grotke and COO Rob McKay, this initiative strengthens Capstone's ability to scale operations and integrate new brands through M&A without proportional cost increases.
Capstone Holding Corp. (NASDAQ:CAPS) ha lanciato un nuovo assistente AI presso la sua divisione Instone per potenziare le operazioni di distribuzione di prodotti per l'edilizia. La tecnologia AI è pensata per velocizzare l'elaborazione degli ordini, migliorare l'accuratezza e aumentare la capacità di gestione dei volumi dai rivenditori.
L'assistente AI offre ai rivenditori funzionalità self-service per informazioni sui prodotti e specifiche, supportando al contempo il personale di Instone nel fornire risposte più rapide e precise. L'implementazione è coerente con la strategia di Capstone di creare una piattaforma di distribuzione più efficiente in un settore tradizionalmente basato su processi manuali.
Guidata dal presidente e CEO di Instone, Kevin Grotke, e dal COO Rob McKay, questa iniziativa rafforza la capacità di Capstone di scalare le operazioni e integrare nuovi marchi tramite fusioni e acquisizioni senza aumenti di costi proporzionali.
Capstone Holding Corp. (NASDAQ:CAPS) ha lanzado un nuevo asistente de IA en su división Instone para mejorar las operaciones de distribución de productos de construcción. La tecnología de IA busca acelerar el procesamiento de pedidos, mejorar la precisión y aumentar la capacidad de manejo de volumen por parte de los distribuidores.
El asistente de IA ofrece a los distribuidores capacidades de autoservicio para obtener información y especificaciones de productos, al tiempo que apoya al personal de Instone para ofrecer respuestas más rápidas y exactas. La implementación se alinea con la estrategia de Capstone de crear una plataforma de distribución más eficiente en una industria tradicionalmente dependiente de procesos manuales.
Liderada por el presidente y CEO de Instone, Kevin Grotke, y el COO Rob McKay, esta iniciativa fortalece la capacidad de Capstone para escalar operaciones e integrar nuevas marcas mediante fusiones y adquisiciones sin aumentos de costos proporcionales.
Capstone Holding Corp. (NASDAQ:CAPS)는 건축 자재 유통 업무를 강화하기 위해 자사 Instone 부문에 새로운 AI 어시스턴트를 도입했습니다. 이 AI 기술은 주문 처리 속도를 높이고 정확성을 개선하며 딜러의 처리 용량을 확대하는 것을 목표로 합니다.
AI 어시스턴트는 딜러에게 제품 정보와 사양에 대한 셀프서비스 기능을 제공하고, Instone 직원들이 더 빠르고 정확한 응답을 제공하도록 지원합니다. 이번 도입은 전통적으로 수작업에 의존해 온 업계에서 보다 효율적인 유통 플랫폼을 구축하려는 Capstone의 전략과 일치합니다.
Instone의 사장 겸 CEO인 Kevin Grotke와 COO Rob McKay가 주도하는 이 이니셔티브는 Capstone이 운영을 확장하고 M&A를 통해 신규 브랜드를 통합할 때 비용이 비례적으로 증가하지 않도록 하는 역량을 강화합니다.
Capstone Holding Corp. (NASDAQ:CAPS) a déployé un nouvel assistant IA au sein de sa division Instone pour améliorer les opérations de distribution de produits de construction. La technologie d'IA vise à accélérer le traitement des commandes, améliorer la précision et augmenter la capacité de gestion des volumes par les distributeurs.
L'assistant IA fournit aux distributeurs des fonctionnalités en libre-service pour les informations produits et les spécifications, tout en aidant les équipes d'Instone à livrer des réponses plus rapides et plus précises. Cette mise en œuvre s'inscrit dans la stratégie de Capstone visant à créer une plateforme de distribution plus efficace dans un secteur traditionnellement dépendant de processus manuels.
Pilotée par le président et CEO d'Instone, Kevin Grotke, et le COO Rob McKay, cette initiative renforce la capacité de Capstone à étendre ses opérations et à intégrer de nouvelles marques via des fusions-acquisitions sans augmenter les coûts de manière proportionnelle.
Capstone Holding Corp. (NASDAQ:CAPS) hat in seiner Instone-Sparte einen neuen KI-Assistenten eingeführt, um die Vertriebsabläufe für Baustoffe zu verbessern. Die KI-Technologie zielt darauf ab, die Auftragsabwicklung zu beschleunigen, die Genauigkeit zu erhöhen und die Kapazität zur Bearbeitung von Händlervolumina zu steigern.
Der KI-Assistent bietet Händlern Self-Service-Funktionen für Produktinformationen und Spezifikationen und unterstützt gleichzeitig die Instone-Mitarbeiter dabei, schnellere und präzisere Antworten zu liefern. Die Einführung steht im Einklang mit Capstones Strategie, eine effizientere Vertriebsplattform in einer Branche zu schaffen, die traditionell auf manuelle Prozesse angewiesen ist.
Unter der Leitung von Instone-Präsident und CEO Kevin Grotke sowie COO Rob McKay stärkt diese Initiative Capstones Fähigkeit, die Abläufe zu skalieren und neue Marken durch Fusionen und Übernahmen zu integrieren, ohne dass die Kosten im gleichen Maße steigen.
- Implementation of AI technology improves order processing speed and accuracy
- Enhanced scalability for future M&A integration without proportional cost increases
- Improved operating leverage and distribution network synergies
- Multi-channel customer service flexibility (phone, website, AI assistant)
- None.
Insights
Capstone's new AI assistant at Instone will improve operational efficiency, scalability, and customer service while supporting M&A integration.
Capstone's implementation of an AI assistant at its Instone division represents a significant operational advancement in the building products distribution sector. This technology addresses several critical operational challenges simultaneously: reducing customer response times, improving order accuracy, and creating scalability without proportional cost increases.
The system has been architected with dual functionality – serving both external customers (dealers seeking product information) and internal staff (support teams handling inquiries). This dual approach maximizes the ROI on the technology investment, creating value across multiple touchpoints in the distribution chain.
What's particularly noteworthy is how this technology aligns with Capstone's broader M&A strategy. The press release specifically mentions the assistant provides a "unified support system that can absorb new brands and product lines" – signaling this isn't merely about efficiency but about creating an integration framework for future acquisitions. In an industry characterized by fragmentation, this technological backbone could significantly reduce integration costs and timelines as Capstone continues consolidating.
The building products distribution market has traditionally lagged in technology adoption, still dominated by "manual processes and fragmented systems" as noted in the release. This gives Capstone a potential competitive advantage in operational efficiency and scalability that could translate to better margins and faster growth as volume increases without proportional overhead costs.
New AI Assistant Improves Speed, Accuracy, and Scalability of Instone Service; Advances Capstone's Push to Be the Most Efficient and Customer-Oriented Operator in the Building Products Market.
NEW YORK CITY, NY / ACCESS Newswire / September 2, 2025 / Capstone Holding Corp. (NASDAQ:CAPS), a national building products distribution platform, has launched a new AI assistant at its Instone division. The technology will accelerate order processing, improve accuracy, and allow Instone to handle higher dealer volumes.
Key Highlights:
Speed & Accuracy: AI Assistant reduces dealer response times and improves order precision.
Scalability: Provides a unified support system that can absorb new brands and product lines as Capstone executes its M&A strategy.
Growth Alignment: Strengthens Capstone's ability to meet rising demand without adding proportional cost.
Efficiency Gains: Improves operating leverage and unlocks synergies across the distribution network.
"For us, this is about being there in the moment when a customer needs information," said Kevin Grotke, President and CEO of Instone. "That's the promise we've always made: we make it easy. This is just another way to deliver on that."
The assistant is designed to support both customers and staff. Dealers can get quick, self-service answers on products and specs, while Instone's support teams use the same tool to deliver faster, more accurate responses across all product categories.
"Dealers can work with us however they prefer: by phone, through our website, or now with a self-service assistant," explained Rob McKay, Chief Operating Officer at Instone. "This tool rounds out what I believe is the most complete and efficient customer experience in the industry."
For Capstone, the launch is a key step in its strategy: giving distribution businesses a platform to run more efficiently in an industry still dominated by manual processes and fragmented systems. The assistant delivers immediate value to dealers and creates a scalable model Capstone can roll out across its growing portfolio.
Additional information is available on Capstone's Website, and the tool is now live at Instone.
About Capstone Holding Corp.
Capstone Holding Corp. (NASDAQ:CAPS) is a diversified platform of building products businesses focused on distribution, brand ownership, and acquisition. Through its Instone subsidiary, Capstone serves 31 U.S. states, offering proprietary stone veneer, hardscape materials, and modular masonry systems. The company's strategy combines disciplined M&A, operational efficiency, and a growing portfolio of owned brands to build a scalable and durable platform.
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Forward-Looking Statements
This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. These statements relate to future events and performance, including guidance regarding revenue and EBITDA targets, M&A strategy, use of capital, and operating outlook. Actual results may differ materially from those projected due to a range of factors, including but not limited to acquisition timing, macroeconomic conditions, and execution risks. Please review the Company's filings with the SEC for a full discussion of risk factors. Capstone undertakes no obligation to revise forward-looking statements except as required by law.
SOURCE: Capstone Holding Corp.
View the original press release on ACCESS Newswire
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