DispatchHealth and Instacart Partner to Tackle Food Insecurity through Healthcare

Companies join forces to empower DispatchHealth's in-home healthcare professionals with tools that help patients take action to address nutritional needs as part of their overall health and wellness.

DENVER, Jan. 23, 2024 /PRNewswire/ -- DispatchHealth and Instacart (NASDAQ: CART), the leading grocery technology company in North America, are teaming up to confront one of healthcare's most pressing challenges: ensuring patients have access to nutritious foods. Using Instacart Health technology, DispatchHealth's in-home providers can now prescribe food interventions as easily as they do traditional medications. This collaboration marks a significant step forward in the ongoing battle against the substantial impact of food insecurity on healthcare costs. Recent data from the Centers for Disease Control and Prevention estimates food insecurity adds a staggering annual expenditure of nearly $52 billion.

"Nutrition access is fundamental to maintaining and improving health," said Sarah Mastrorocco of Instacart Health.

"Our patients' well-being is closely tied to their environment, and we witness firsthand how social determinants like nutritional accessibility affect their overall health. We are literally in the kitchen with our patients and not many provider groups can get to that level of granularity," said DispatchHealth Chief Medical Officer Dr. Phil Mitchell. "Our collaboration with Instacart empowers us to bridge these gaps and bring about tangible improvements in our patients' lives."

DispatchHealth is uniquely positioned to assess patients' complete health needs. Recognized as the nation's most comprehensive provider of in-home medical care, DispatchHealth offers a variety of medical treatments to patients of all ages—from managing everyday health hiccups and post-hospital recovery support, to providing complex care that would typically require a hospital stay.

Instacart Health leverages Instacart's platform, products, and partnerships to increase access to nutritious foods, inspire healthy choices, and scale food as medicine programs across the country. The program empowers DispatchHealth's medical professionals to allocate digital, category-specific food stipends to patients using Fresh Funds, offer patients medically tailored shopping lists through customized Virtual Storefronts, and send food directly to patients' doorsteps in as fast as an hour through Care Carts, which could help boost adherence rates.

This addresses a conspicuous gap in the healthcare sector—with the potential to generate substantial returns. According to a recent report from researchers at the Food is Medicine Institute at the Friedman School of Nutrition Science and Policy at Tufts University, the integration of medically tailored meals into the healthcare system—specifically within Medicare, Medicaid, and private insurance for individuals with diet-related conditions and limited capacity for daily activities—could prevent approximately 1.6 million hospitalizations. Moreover, according to the study, integrating medically tailored meals could yield substantial financial benefits, with an estimated net savings of $13.6 billion in healthcare costs in the first year alone.

"Nutrition access is fundamental to maintaining and improving health, and leveraging Instacart's technology and reach, we're able to partner with at-home care providers like DispatchHealth to ensure their patients can get the essentials they need delivered from the local retailers they trust," said Sarah Mastrorocco, vice president and general manager of Instacart Health. "Our tools also help patients engage with DispatchHealth's medically tailored nutrition education and inspiration, allowing them to take immediate action on their provider's expert advice."

Instacart accepts diverse payment options on its platform—including FSA and HSA cards, eligible Medicare Advantage health payment cards like OTC Network, and SNAP benefits—further increasing patient access to essentials and making online grocery more accessible, affordable, and convenient.

By acknowledging the intricate interplay between social determinants and well-being, this collaboration helps build a healthier future for patients—one that's centered on compassionate, holistic care that redefines successful patient outcomes.

About DispatchHealth: Bringing the power of the hospital to the comfort of home™

DispatchHealth provides comprehensive and trusted medical care in the comfort of home to people with serious health concerns—with services that include same-day, urgent medical care; hospital alternative care; and recovery care. Our emergency medicine and hospitalist medicine trained care teams are equipped with all the tools necessary—including imaging and IV infusions—to treat common to complex injuries and illnesses in the home. DispatchHealth is partnered with most major insurance companies and works closely with primary care and specialty care providers, EMS, health systems, senior living facilities, and employers to deliver in-home care that reduces unnecessary emergency room visits, hospital stays and readmissions. Since the company's inception in 2013, our expert medical teams have treated more than one million people in their homes across more than 30 states in the country—resulting in 58% emergency room avoidance, 8.5% 30-day hospital readmission, 98% patient satisfaction, and nearly $1.5 billion in medical cost savings. For more information, visit DispatchHealth.com.

About Instacart:

Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,400 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 80,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company, and to start shopping, visit www.instacart.com.

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