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Crawford & Company (NYSE: A) named Jemin Thakkar global chief information officer, effective April 1, 2026. Thakkar will report to President & CEO Bruce Swain and lead Crawford’s global IT and technology organization, expanding his prior role as chief information security officer.
The reorganization centralizes IT governance, aims to improve data integration and analytics, clarify accountability for technology investments, accelerate enterprise modernization, and responsibly advance AI with disciplined data and security practices.
Crawford & Company (NYSE:A) named W. Bruce Swain Jr. president and chief executive officer, effective immediately on March 23, 2026.
Swain served as interim CEO since January 1, 2026, has more than three decades at Crawford including 19 years as CFO, and will remain on the board. Jesse Crawford Sr. will not stand for reelection at the Annual Shareholder Meeting on May 14, 2026, and will become an honorary board member and emeritus officer after the ASM.
Contractor Connection (NYSE:A) announced a strategic partnership with Helixco to integrate Helixco’s time-and-materials validation platform into Contractor Connection’s commercial managed repair program. The partnership aims to add real-time transparency, standardized workflows, auditable documentation and improved billing accuracy across commercial repair projects.
The collaboration pairs Helixco’s validation technology with Contractor Connection’s credentialed contractor network to support consistency, accountability and more predictable commercial repair outcomes for carrier partners and contractors.
Crawford & Company (CRD) published Built for the Future: U.S. Predictions Report 2026 on March 5, 2026, offering leadership perspectives on trends shaping U.S. insurance claims in 2026.
The report highlights four themes: catastrophe recovery and resiliency, data and automation, digital personalization of claims, and industry agility and talent strategies.
Crawford & Company (NYSE: CRD-A, CRD-B) reported fourth-quarter 2025 revenues before reimbursements of $308.5M (down 11.2% YoY) and a Q4 net loss of $7.2M (diluted loss $0.15). Full-year 2025 revenues before reimbursements were $1.266B (down 2.1%) with GAAP net income of $19.6M (down 26.2%).
Non-GAAP adjusted operating earnings rose to $82.3M (+10.1%) and adjusted EBITDA to $118.4M (+9.0%). Broadspire and International Operations delivered record annual revenues. Cash from operations improved to $101.8M, total debt fell to $189.1M, and the company repurchased $10.5M of shares in 2025.
Crawford & Company (NYSE: CRD-A, CRD-B) will release fourth quarter and full year 2025 results on March 2, 2026 at 4:15 p.m. ET and host an earnings conference call on March 3, 2026 at 8:30 a.m. ET.
Audio-only access is via dial-in 1-800-715-9871 (Conference ID: 3834263). A webcast with slides will be provided by Q4 Inc and available at ir.crawco.com, with financials posted at ir.crawco.com/financials.
Crawford & Company (NYSE: CRD-A, CRD-B) declared a quarterly cash dividend of $0.075 per share on both Class A and Class B common stock. The dividend is payable on March 6, 2026 to shareholders of record at the close of business on February 23, 2026.
Crawford & Company (NYSE:A) announced a new global operating structure effective January 1, 2026, consolidating into two divisions: U.S. Operations and International Operations.
Mike Hoberman was promoted to CEO, U.S. Operations, reporting to interim President & CEO Bruce Swain. Canada will transition into International Operations under Andrew Bart. Pat Van Bakel was named chief commercial & strategy officer. New U.S. presidents named: Paul Kottler, Lance Malcolm and Jeffrey Sickles.
Crawford & Company (NYSE: CRD-A and CRD-B) announced a leadership transition: CEO Rohit Verma will step down effective December 31, 2025, and CFO W. Bruce Swain Jr. will become interim president & CEO and board member effective January 1, 2026. Holly Boudreau will succeed Swain as CFO effective January 1, 2026. Swain brings more than 30 years at Crawford and will focus on executing strategic plans and empowering employees. Verma served as CEO since May 2020 and joined Crawford in 2017. The company describes the transition as occurring from a position of financial strength with a global leadership team in place.
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