Welcome to our dedicated page for Salesforce Com news (Ticker: CRM), a resource for investors and traders seeking the latest updates and insights on Salesforce Com stock.
Salesforce, Inc. (CRM) delivers cloud-based customer relationship management solutions powering global enterprises. This page provides real-time access to official announcements, financial updates, and strategic developments shaping the CRM leader's trajectory.
Investors and professionals will find curated press releases, product launch details, and partnership announcements. Track updates across earnings reports, technology innovations, and corporate initiatives while monitoring Salesforce's evolving role in enterprise cloud ecosystems.
Content spans executive leadership updates, platform enhancements, and industry-specific deployments. All materials are sourced directly from company communications to ensure accuracy and timeliness.
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Salesforce (NYSE: CRM) analyzed holiday shopping data from over 1.5 billion online shoppers, revealing that global online sales reached $1.14 trillion during the 2022 holiday season. Retailers utilizing Buy Online Pick Up In Store (BOPIS) saw sales increase by 7X compared to those that didn't. Returns spiked 63% year-over-year, with 1.39 billion orders returned, accounting for 13% of total orders. Discounts averaged 21%, up from 19% in 2021, as retailers responded to consumer demand amid economic uncertainty.
Playvox has announced a collaboration with Salesforce to offer its workforce engagement solutions on the Salesforce AppExchange. This integration will benefit Salesforce Service Cloud customers by enhancing management of contact center operations, including forecasting, scheduling, and adherence, powered by Playvox's AI insights. Playvox's comprehensive suite is now accessible for improving efficiency and customer experience in digital-first contact centers.
Salesforce (NYSE: CRM) announced that Casey's General Stores has enhanced customer engagement and revenue through its CRM technology. By consolidating marketing efforts, Casey's sent over 1 billion messages to 5.5 million rewards members. Utilizing the Genie Customer Data Cloud, Casey's now manages over 13 million customer profiles, driving 30% of digital revenue from Salesforce-activated channels. Art Sebastian, Casey's VP, expressed confidence in future growth, highlighting improved internal efficiencies and customer connections. The partnership with Salesforce helped modernize Casey's brand and streamline operations.
Salesforce's Genie Customer Data Cloud, now powered by Tableau, enhances real-time customer data processing and insights. It processes over 100 billion customer records daily, enabling businesses to visualize and automate data-driven decisions. During Cyber Week 2022, Genie facilitated 43 billion customer engagements and ingested 1.1 trillion records. Customers like Formula 1 and Casey's report significant returns, such as 20x ROI and rapid data segmentation improvements. This integration aims to help companies deliver personalized experiences and streamline operations, driving revenue growth.
Apromore, a process mining software provider, successfully completed a Series B funding round, raising $10.3 million from investors, including
Frontdoor, Inc. (NASDAQ: FTDR) has appointed Jessica P. Ross as Senior Vice President and Chief Financial Officer, effective December 30, 2022, succeeding Brian Turcotte, who will continue as an advisor until March 31, 2023. Ross brings over 20 years of experience from Salesforce, where she held executive finance roles. Her previous experience includes leadership at Stitch Fix during its IPO. Frontdoor aims for growth in the home services sector, serving 2.2 million customers and operating through 17,000 contractor firms.
First Women’s Bank (FWB) has partnered with Airbnb, BCG, Principal Financial Group (PFG), Salesforce (CRM), and Envestnet (ENV) to promote gender equality in lending. These Mission Partners aim to provide better economic opportunities for women-led businesses. FWB combines national Small Business Administration lending with corporate deposits to enhance financing accessibility. Allyson Felix has joined as a Strategic Advisor, emphasizing women's empowerment in business. FWB is positioned as a unique women-founded, women-led bank dedicated to supporting women in the economy.
RBC Wealth Management is leveraging Salesforce to enhance efficiency and reduce maintenance costs across its operations. By consolidating 26 systems into a single CRM platform, RBC has cut maintenance costs by 50% and streamlined its client onboarding process from a cumbersome average of weeks to just 24 minutes. This automation enables financial advisors to provide superior client experiences while managing data effectively. The partnership exemplifies how Salesforce's technology is allowing businesses to navigate current economic challenges.
Salesforce (NYSE: CRM) announced that Bret Taylor will step down as Vice Chair and Co-CEO effective January 31, 2023. Marc Benioff will remain as Chair and CEO. Taylor expressed gratitude for his six years with Salesforce and plans to return to his entrepreneurial roots, highlighting the company's relevance and strong management team. Benioff acknowledged Taylor's contributions as a leader and technologist, expressing support for his future endeavors. Salesforce continues to empower companies to digitally transform and maintain a 360° view of their customers.
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