Welcome to our dedicated page for Salesforce Com news (Ticker: CRM), a resource for investors and traders seeking the latest updates and insights on Salesforce Com stock.
Salesforce, Inc. (CRM) delivers cloud-based customer relationship management solutions powering global enterprises. This page provides real-time access to official announcements, financial updates, and strategic developments shaping the CRM leader's trajectory.
Investors and professionals will find curated press releases, product launch details, and partnership announcements. Track updates across earnings reports, technology innovations, and corporate initiatives while monitoring Salesforce's evolving role in enterprise cloud ecosystems.
Content spans executive leadership updates, platform enhancements, and industry-specific deployments. All materials are sourced directly from company communications to ensure accuracy and timeliness.
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Salesforce (NYSE: CRM) announced that Indeed, the world's leading job site, is implementing Agentforce to enhance employer account onboarding through AI-powered support. Indeed, which connects over 3.3 million employers with candidates from 610 million Job Seeker Profiles, aims to streamline its support operations by automating routine administrative tasks.
The implementation comes after discovering that 22% of employer support requests relate to onboarding or account moderation. Agentforce will autonomously handle common queries about account verification and job posting issues, allowing Indeed's staff to focus on more complex employer relationships. The solution will be integrated with Data Cloud for data harmonization and MuleSoft for accessing third-party data sources, creating a comprehensive support ecosystem.
Salesforce (NYSE:CRM) has announced a strategic partnership with Takeda to implement its Life Sciences Cloud for Customer Engagement platform. Takeda will utilize Salesforce's unified platform, including Agentforce and Data Cloud, to deploy personalized AI agents across medical, commercial, and patient support functions.
As an early adopter, Takeda will have influence in developing Salesforce's Life Sciences Cloud Platform, joining other leading pharmaceutical and biotech companies. The platform aims to unify data and engagement across organizations, providing real-time insights and intelligent analytics directly in workflows to enhance communication with healthcare professionals.
Salesforce (NYSE: CRM) has introduced new flexible pricing for its Agentforce AI platform, addressing the growing demand for digital labor solutions. The company unveiled three major pricing innovations:
1. New Flex Credits: A consumption-based model priced at $500 per 100,000 credits ($0.10 per action), allowing businesses to pay only for actual AI actions performed.
2. Flex Agreement: Enables organizations to strategically shift investments between user licenses and digital labor.
3. New Agentforce User Licenses: Offers unlimited employee-facing agent usage with a per-user monthly pricing model, launching Summer 2025.
The new pricing structure aims to help organizations scale AI adoption while maintaining cost control, as 90% of CIOs report that managing AI costs limits their ability to drive value.
Proof Mark, Inc. (PMI), a Salesforce (NYSE: CRM) partner and shareholder, has issued an open letter to CEO Marc Benioff addressing critical operational and fiduciary concerns. The company has previously raised these issues through four consecutive Red Flag Notices under the Delaware Chancery Court ruling. Salesforce's board has remained silent for over 30 days regarding these notices, raising significant governance concerns.
PMI has launched a dedicated Substack microsite to provide transparency and updates on the situation, including documentation relevant to investors, partners, analysts, and regulators. The company plans to continue publishing additional disclosures and ecosystem governance data to drive awareness and change.
Salesforce (NYSE: CRM) has launched a comprehensive Life Sciences Partner Network to accelerate customer migration to its HIPAA-ready, GxP-compliant Life Sciences Cloud platform. The initiative includes partnerships with leading Systems Integrators and Independent Software Vendors to help pharmaceutical and medical technology organizations streamline their transition to Life Sciences Cloud and implement Agentforce, Salesforce's digital labor platform.
The network comprises three main components: 1) A Migration Alliance featuring major consulting firms like Accenture, Deloitte, and KPMG, 2) Agent-First Implementations with partners including Bain and McKinsey, and 3) Prebuilt Agent Skills and Data Connectors through integrations with companies like athenahealth, Definitive Healthcare, and H1.
This initiative addresses significant challenges in the life sciences sector, where organizations typically use 78 different systems and manage massive amounts of unstructured data (90% of 36% of global data).
Salesforce (NYSE: CRM) has scheduled its first quarter fiscal 2026 earnings release for Wednesday, May 28, 2025, after the market closes. The company will hold a conference call with the investment community at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss the financial results. Investors can access both the live webcast and replay of the event through Salesforce's Investor Relations website at www.salesforce.com/investor.
Salesforce (NYSE: CRM) has announced a quarterly dividend increase of 4%, with the new dividend set at $0.42 per share (actual dividend: $0.416 per share). The dividend will be paid on April 24, 2025 to shareholders of record as of April 10, 2025. This increase demonstrates the company's commitment to returning value to shareholders through regular dividend payments.
Singapore Airlines (SIA) and Salesforce (NYSE: CRM) have announced a significant collaboration to enhance customer service through AI integration. SIA is implementing three key Salesforce technologies: Agentforce, Einstein in Service Cloud, and Data Cloud into its customer case management system.
The airline will utilize Agentforce's autonomous agents to streamline customer service operations, while Data Cloud will power these AI agents with consolidated customer data to provide personalized solutions. Einstein's generative AI capabilities will help summarize customer interactions and provide guidance, leading to reduced response times.
SIA, having developed over 250 Generative AI use cases and implemented around 50 initiatives across operations in the past 18 months, will also collaborate with Salesforce to co-develop AI solutions for the airline industry at the Salesforce AI Research hub in Singapore.
Salesforce (NYSE: CRM) has announced Agentforce 2dx, an enhanced version of its digital labor platform that enables autonomous AI agents to work proactively behind the scenes. The platform now allows seamless integration of AI agents into existing data systems, business logic, and user interfaces.
Key features include new low-code and pro-code tools for faster deployment, a free Agentforce Developer Edition for prototyping, and the introduction of AgentExchange - a trusted marketplace launching with over 200 partners and hundreds of ready-made actions. The platform aims to address the $6 trillion digital labor market opportunity.
Early adopters have reported significant results: OpenTable achieved 73% handling of restaurant web queries, a 50% improvement from previous tools. The platform includes new capabilities such as Agentforce API, MuleSoft integration, Slack Workflow Builder integration, and enhanced analytics tools for monitoring and optimization.
Salesforce (NYSE: CRM) announced that 1-800Accountant, America's largest virtual accounting firm, has implemented Agentforce to enhance its customer service operations. The AI-powered digital labor solution has demonstrated significant impact, resolving over 1,000 client engagements in its first 24 hours and now handling up to 50% of incoming customer support inquiries.
The implementation addresses a critical need, as a Salesforce survey indicates that Americans waste approximately 62% of their time responding to confusing tax-filing questions. With 1-800Accountant projecting 40% client growth in 2025, Agentforce provides 24/7 support, leveraging data from Sales Cloud, Service Cloud, and trusted sources like the IRS website to deliver personalized answers without hold times.
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