Welcome to our dedicated page for Salesforce Com news (Ticker: CRM), a resource for investors and traders seeking the latest updates and insights on Salesforce Com stock.
Salesforce, Inc. reports developments across its enterprise cloud and customer relationship management software business, including AI-enabled products branded around Agentforce, Data 360, Slack and its unified platform for apps, data and customer workflows. Company updates frequently cover customer deployments, expanded cloud integrations, product architecture changes and reporting categories such as Agentforce Apps and Data 360, Platform & Other.
Salesforce news also includes earnings release timing and financial results, capital actions such as share repurchases, equity award grants tied to acquired employees, and partnerships that connect its AI agents and workflow tools with other enterprise technology platforms.
Salesforce (NYSE: CRM) announced a collaboration with Stripe and OpenAI to build an Instant Checkout integration aligned with the new Agentic Commerce Protocol (ACP). The integration will let merchants using Agentforce Commerce enable conversational AI agents to complete purchases and accept multiple payment methods, including Stripe Link. Salesforce cites research that 48% of shoppers who use AI are open to an AI agent making purchases for them. The partners say the solution aims to accelerate checkout, boost conversions, and integrate with Customer 360 tools for personalized, end-to-end commerce.
Williams-Sonoma, Inc. (CRM) is deploying Salesforce Agentforce 360 across its brand portfolio to scale 24/7 personalized customer service and shopping experiences. The rollout uses Data 360 to unify real-time customer and product data and enable AI agents to deliver accurate responses without human intervention. Williams-Sonoma anticipates AI agents will autonomously resolve more than 60% of chat inquiries. The company is also building a sous-chef agent, “Olive,” to help plan menus, recommend products from past purchases, and generate shopping lists.
Agents will be applied across service, marketing, and design to deepen engagement and streamline campaigns and reporting.
Salesforce (NYSE: CRM) and OpenAI announced an expanded strategic partnership on October 14, 2025 to integrate Salesforce Agentforce 360 with ChatGPT and Slack.
Key features include Agentforce 360 apps in ChatGPT, Agentforce Commerce with Instant Checkout using the Agentic Commerce Protocol, ChatGPT and Codex in Slack, and access to OpenAI frontier models (including GPT-5) inside the Agentforce 360 Platform.
The partners cite combined reach across ChatGPT and Slack (about 800M weekly users and 5.2B weekly messages) and say frontier models are available in Agentforce today while apps and commerce in ChatGPT will go live later in 2025.
Salesforce (NYSE: CRM) and Anthropic expanded their strategic partnership on October 14, 2025 to deliver trusted AI for regulated and data-sensitive industries. Key initiatives include making Anthropic's Claude a foundational model for the Agentforce 360 platform, preferring Claude for financial services, healthcare, cybersecurity, and life sciences, and deeper Claude–Slack integrations. Anthropic is the first LLM provider fully integrated inside the Salesforce trust boundary with Claude traffic contained in Salesforce virtual private cloud. Agentforce powered by Anthropic and bi-directional Claude–Slack integrations are available today for select customers; broader regulated-industry solutions and full Agentforce 360 integration are under development.
Salesforce (NYSE: CRM) and OpenAI announced an expanded strategic partnership on October 14, 2025 to integrate Salesforce's Agentforce 360 with OpenAI frontier models across ChatGPT and Slack. OpenAI frontier models are available today within Agentforce, and Salesforce apps will be accessible through Apps in ChatGPT. The deal adds Instant Checkout and the Agentic Commerce Protocol for embedded commerce with Stripe, Codex and ChatGPT integrations in Slack, and options to select OpenAI as a preferred model in the Agentforce 360 platform. Availability timing for some ChatGPT app and commerce details will be shared in coming months.
Salesforce (NYSE: CRM) announced a $15 billion plan to invest in San Francisco over the next five years to build an AI Incubator Hub, expand workforce development, and support companies becoming Agentic Enterprises.
The announcement coincides with Dreamforce Oct 14–16, expecting ~50,000 attendees, $130 million in local revenue, and 35,000 local jobs. Salesforce highlighted recent Bay Area deals, a definitive agreement to acquire Informatica, Trailhead’s 5 million learners (3,300 in SF), and a new $39 million pledge—bringing combined Bay Area contributions to over $1 billion.
Salesforce (NYSE: CRM) announced general availability of Agentforce 360 on October 13, 2025, positioning it as a platform to connect humans, AI agents, data, Customer 360 apps, and Slack into an "Agentic Enterprise."
Key platform elements include Agentforce Builder, Agentforce Voice, Hybrid Reasoning, Data 360 with Intelligent Context and Tableau Semantics, Slack integrations, and an expanded partner/model ecosystem. Customer case outcomes cited: Reddit 46% case deflection, OpenTable 70% autonomous resolution, and 1-800Accountant 90% deflection.
Marc and Lynne Benioff announced a $100 million gift to UCSF Benioff Children's Hospitals to build a new state-of-the-art hospital and renovate Oakland facilities. Salesforce (NYSE: CRM) pledged an additional $39 million to public schools, education nonprofits, and local children’s hospitals, taking combined Bay Area contributions to more than $1 billion as of October 13, 2025.
The package includes $13 million for public schools, $17 million to 18 AI-readiness nonprofits, and a Dreamfest fundraising goal of $9 million. The efforts emphasize pediatric care expansion, STEM access, and AI training for educators and students.
Salesforce (NYSE: CRM) announced on October 8, 2025 that Vonage will deploy Data Cloud and Agentforce to unify enterprise data and scale AI-driven customer experiences. Vonage will integrate Data Cloud with Service Cloud, Sales Cloud and MuleSoft to create a single source of truth, provide secure real-time insights, and power AI agents that automate routine tasks.
Agentforce will handle profile updates, case management, and health-score tracking while AI agents analyze full customer histories to surface issues and next steps. The partnership aims to accelerate Vonage’s transformation to an "Agentic Enterprise" and deepen a nearly two-decade strategic relationship; Vonage is described as a top-rated Salesforce partner on the AppExchange.
Haleon (LSE/NYSE:HLN) announced on October 8, 2025 it selected Salesforce Life Sciences Cloud for Customer Engagement, Data Cloud, and Agentforce to support its global sales organisation. The AI-powered rollout will cover Haleon's 4,500-strong sales force to improve engagement with pharmacies and healthcare professionals and to deliver data-driven insights on consumer demographics, shopping trends, and point-of-sale marketing.
Haleon will serve as a design partner to influence product availability, shelf-life management, promotions, and inventory features for consumer health use cases. The company said the change aims to reduce administrative time for reps and enable more bespoke activation plans for customers worldwide.