Salesforce, Inc. reports developments across its enterprise cloud and customer relationship management software business, including AI-enabled products branded around Agentforce, Data 360, Slack and its unified platform for apps, data and customer workflows. Company updates frequently cover customer deployments, expanded cloud integrations, product architecture changes and reporting categories such as Agentforce Apps and Data 360, Platform & Other.
Salesforce news also includes earnings release timing and financial results, capital actions such as share repurchases, equity award grants tied to acquired employees, and partnerships that connect its AI agents and workflow tools with other enterprise technology platforms.
Salesforce (NYSE: CRM) granted 278,068 restricted stock units to new employees who joined through its acquisitions of m3ter and Fin.
The awards cover 28 employees at m3ter and 6 at Fin under Salesforce's 2014 Inducement Equity Incentive Plan. Restricted stock units are equity awards that vest over time. These awards vest over four years: 25% on the grant date's first anniversary and the remaining 75% quarterly in 12 equal installments. Vesting requires continued service through each applicable date. All recipients are non-executive officers.
Salesforce (CRM) has signed a definitive agreement to acquire Braze (BRZE) for approximately $5.66 billion in enterprise value. Holders of Braze Class A common stock will receive $47.50 in cash per share. The transaction is expected to close in Salesforce’s fiscal year 2028, subject to Braze shareholder approval and required regulatory approvals.
Salesforce expects Braze’s real-time customer engagement and AI decision-making capabilities to complement its Data 360, Customer 360, Agentforce and SIForce architecture after closing. Within Customer 360, Braze is expected to strengthen Marketing Cloud’s personalization across channels. Braze serves approximately 2,770 customers. There is no anticipated change to Salesforce’s FY27 guidance; Salesforce has not issued FY28 guidance and is not updating its long-term targets.
Docusign (DOCU) expanded its partnership with Salesforce (CRM), bringing its Intelligent Agreement Management platform natively into Salesforce, Agentforce and Slack.
The integration lets teams draft, negotiate and sign agreements inside Salesforce, while Agentforce users can ask agreement questions and generate or send contracts. Teams can also review contracts, access renewal details and post-signature analytics, and use Slack conversations to request contracts and route them to legal. The expansion builds on a partnership of more than 20 years.
Salesforce (CRM) and Live Nation Entertainment (LYV) are expanding Agentforce-powered fan support across Live Nation venues in the U.S.
The rollout builds on Live Nation’s Melody agent at BottleRock 2026, which was deployed in under 30 days and recorded over 37,000 fan interactions and 17,000 customer service sessions during a 12-day launch window, with 85% of attendees getting answers within three responses. Live Nation is extending this approach with Venue Agent, which runs on Salesforce Service Cloud and Data Cloud to give fans 24/7 venue-specific information. Today, 95% of questions handled by Venue Agent are resolved without human handoff, allowing staff to focus on other fan experience initiatives.
Salesforce (CRM) introduced Koa, its first CRM reasoning model for Agentforce, built on NVIDIA Nemotron 3 Super and trained on a proprietary synthetic dataset reflecting 27 years of CRM expertise. Koa is designed to reason through complex, multi-step enterprise workflows and, in Salesforce’s CRM Benchmark, already matches or exceeds leading models on CRM actions with 3x fewer errors. Salesforce controls Koa’s model weights and runs post-training and inference within its own trust boundary, with no customer data used for training. Koa is already used internally and in pilots with companies including 1-800Accountant, Baxter Credit Union, Engine, Formula 1, UChicago Medicine, and Xero.
Salesforce and NVIDIA are also extending Nemotron-based models and accelerated computing into Missionforce, enabling government and regulated organizations to train, tune, and deploy mission-specific models in private clouds and air-gapped networks. Missionforce Operations is generally available in U.S. regions, with post-trained NVIDIA models for select customers expected in October 2026.
Salesforce (CRM) and Siemens announced an expanded AI partnership integrating Salesforce’s Agentforce with Siemens’ Teamcenter Service Lifecycle Management to bring engineering-grade data directly into industrial sales and service workflows.
The combined solution aims to let service technicians identify correct spare parts before site visits, enable sales teams to quote only technically valid and manufacturable upgrades, and allow customers to self-serve part selection without waiting for engineers. The companies said this agent-to-agent AI can compress processes from weeks to hours and support faster service, more reliable quoting, and growth in higher-margin aftermarket revenue.
Siemens has also deployed Agentforce to modernize inbound sales development, with AI agents engaging and qualifying over 2,500 monthly leads for 18,000 sellers and now engaging 100% of these leads across 132 countries.
Looking ahead, Salesforce and Siemens describe plans to use AI agents, Slackbot, and Agentforce Operations to orchestrate partner onboarding end-to-end, reducing supplier onboarding time from weeks to days.
Salesforce (CRM) announced $27 million in new education grants nationwide, including $18 million for public school districts in San Francisco, Oakland, New York City, Chicago, and Indianapolis.
The remaining $9 million will fund nonprofits that support educator development and students’ career opportunities, including New Teacher Center, Leading Educators, TNTP, aiEDU, Partners in School Innovation, CodePath, Genesys Works, Eat. Learn. Play. Foundation, and Jobs for the Future. Salesforce reports it has contributed more than $180 million to public schools nationwide, including $156 million to Bay Area schools, and $285 million to Bay Area public schools and UCSF Benioff Children’s Hospitals.
The company has provided $970 million in grants overall, nearly 11 million employee volunteer hours, and more than $1 billion in combined contributions to the Bay Area from Salesforce and Marc and Lynne Benioff.
Salesforce (CRM) announced two Dreamforce 2026 events for the investment community that will be webcast live from San Francisco.
The Main Keynote will be held on Tuesday, September 15, 2026, at 10:00 a.m. PT / 1:00 p.m. ET, led by Chair and CEO Marc Benioff and guests, focusing on what it means to become an Agentic Enterprise. An Investor & Analyst Session will follow on Wednesday, September 16, 2026, at 1:00 p.m. PT / 4:00 p.m. ET, featuring a presentation and Q&A on Salesforce’s latest innovations and financial framework with Marc Benioff, COO Miguel Milano, COFO Robin Washington and the leadership team. Live webcasts, presentation materials, and on-demand replays will be available on Salesforce’s website.
Salesforce (CRM) announced a multiyear partnership with the International Chess Federation (FIDE), becoming Title Sponsor of the FIDE World Championship Matches 2026–28 and official AI partner for the FIDE World Chess Championship and FIDE Rankings.
The partnership rebrands the official matches and rankings as the Salesforce FIDE World Chess Championships and Salesforce FIDE Rankings, and brings the Agentforce 360 AI portfolio, including Slack and Data 360, across FIDE’s operations. Agentforce 360 will power tools such as a Chess Concierge Agent for 1.2 million monthly visitors, an ELO Player Rating Agent with conversational lookups and predictions, and workflow automation like Move of the Day, while unifying data from 204 federations and 60,000+ annual event streams.
Salesforce (CRM) has completed its acquisition of Fin, an AI-powered customer agent platform, to expand its autonomous customer service capabilities.
The deal adds Fin’s customer agent technology, proprietary Fin model suite trained for customer experience, and a global customer base of more than 30,000 companies. Fin’s AI agent handles complex end-to-end queries across channels such as live chat, email, WhatsApp, SMS, voice, and Slack, with an average resolution rate of 76%. Salesforce’s management describes Fin as an industry-leading customer agent and highlights the combination of the “#1 customer agent” with the “#1 CRM.”
Fin will operate as part of Salesforce AI Labs, continue serving its existing customers, and further develop its AI agent and models. Integrated with Salesforce’s Agentforce platform, Fin is intended to broaden the company’s customer service AI portfolio and give organizations flexible options for adopting autonomous service, from fast deployment on existing help desks to highly customized, enterprise-scale solutions.