Crexendo Releases CAIRO, Crexendo's AI Receptionist and Orchestrator for the Crexendo Cloud Communications Platform

Rhea-AI Summary

Crexendo (NASDAQ:CXDO) on January 14, 2026 released CAIRO, an AI receptionist and orchestrator for its cloud communications platform. CAIRO provides 24/7 conversational AI call handling, intelligent routing and escalation, multilingual support, calendar integrations with Microsoft Outlook 365 and Google Calendar, real-time notifications, built-in analytics, intent-based filtering, rogue caller detection, and automated confirmations and reminders to improve caller experience and operational efficiency.

News Market Reaction

+2.43%

2 alerts

+2.43% News Effect

+$5M Valuation Impact

$226M Market Cap

0.1x Rel. Volume

On the day this news was published, CXDO gained 2.43%, reflecting a moderate positive market reaction. Our momentum scanner triggered 2 alerts that day, indicating moderate trading interest and price volatility. This price movement added approximately $5M to the company's valuation, bringing the market cap to $226M at that time.

Data tracked by StockTitan Argus on the day of publication.

Key Figures

Availability: 24/7 Outlook integration: 365

2 metrics

Availability 24/7 CAIRO AI receptionist availability for handling calls

Outlook integration 365 Automated scheduling integration with Microsoft Outlook 365

Market Reality Check

Price: $6.32 Vol: Volume 132,309 is 15% abo...

normal vol

$6.32 Last Close

Volume Volume 132,309 is 15% above the 20-day average of 115,513. normal

Technical Price $7.00 is trading above the 200-day MA of $6.01, within 8.5% of the 52-week high.

Peers on Argus

CXDO was up 2.79% pre-news while key peers like ATNI (-4.79%), KVHI (-3.84%), an...

1 Up

CXDO was up 2.79% pre-news while key peers like ATNI (-4.79%), KVHI (-3.84%), and FNGR (-6.25%) were down, indicating stock-specific strength rather than a sector-wide move.

Historical Context

5 past events · Latest: Dec 03 (Positive)

Pattern 5 events

Date	Event	Sentiment	Move	Catalyst
Dec 03	AI awards recognition	Positive	+0.9%	Received 42 G2 awards across AI and contact center categories.
Nov 20	AI product award	Positive	-3.3%	Won 2025 Generative AI Product of the Year for NetSapiens.
Nov 11	Executive recognition	Positive	+3.9%	CFO honored as 2025 Arizona CFO of the Year for Mid-Size Companies.
Nov 04	Earnings results	Positive	-7.5%	Reported strong Q3 2025 revenue and profitability metrics.
Oct 30	User milestone	Positive	+2.9%	Announced surpassing 7 million users on its platform.

Pattern Detected

Positive operational, AI, and recognition news often saw mixed reactions, with several strong updates followed by muted or even negative next-day moves, including a selloff on strong earnings.

Recent Company History

Over the last few months, Crexendo reported multiple positive developments. On October 30, 2025, it surpassed 7 million users, followed by strong Q3 2025 results on November 4. The company then highlighted executive recognition on November 11, consecutive AI product awards on November 20, and 42 G2 AI and contact center awards on December 3. Despite consistently upbeat news, price reactions ranged from a -7.45% decline on earnings to modest gains, indicating a tendency for uneven responses to good news.

Market Pulse Summary

This announcement introduces CAIRO, an AI receptionist and orchestrator embedded in Crexendo’s cloud...

Analysis

This announcement introduces CAIRO, an AI receptionist and orchestrator embedded in Crexendo’s cloud communications platform, designed to handle routing, scheduling, and caller interactions 24/7. It extends the company’s AI-enhanced roadmap that previously featured platform awards and user growth milestones. Key factors to watch include adoption by existing UCaaS customers, impact on call-center efficiency metrics, and how CAIRO complements earlier AI capabilities that helped the platform reach over 7 million users.

Key Terms

ucaas, conversational ai, ivr, virtual agent, +1 more

5 terms

ucaas technical

"unified communications as a service (UCaaS) offerings, including voice, video"

Unified Communications as a Service (UCaaS) is a cloud-based bundle of business communication tools — such as phone calling, video meetings, messaging, and voicemail — delivered over the internet instead of on-site hardware. For investors, UCaaS matters because it shifts companies from buying and maintaining equipment to paying recurring subscription fees, creating predictable revenue for providers and signaling how widely businesses are adopting flexible, remote-ready communications, which can affect growth and valuation.

conversational ai technical

"By combining conversational AI, voice automation, and business-specific knowledge"

Conversational AI is technology that allows computers to understand, process, and respond to human language in a way that feels natural and interactive, similar to chatting with a person. It enables machines to hold conversations, answer questions, and assist with tasks automatically. For investors, it matters because this technology can improve customer service, streamline operations, and create new opportunities across many industries.

ivr technical

"Unlike traditional IVRs or complex virtual agent deployments, CAIRO is"

An IVR (Interactive Voice Response) is an automated phone system that guides callers with recorded prompts and responds to keypad tones or spoken answers, like a receptionist that can take your inputs without a human operator. For investors it matters because IVR systems are often used to register for earnings calls, access shareholder services, submit votes, or retrieve account information quickly, and a smooth IVR affects access to timely company information.

virtual agent technical

"Unlike traditional IVRs or complex virtual agent deployments, CAIRO is"

A virtual agent is software that mimics a human helper—like a receptionist or call-center rep—by answering questions, automating routine tasks, and guiding users through transactions via chat, voice, or apps. For investors, virtual agents matter because they can cut labor costs, speed customer service, scale operations without proportional hiring, and affect revenue and compliance risks; their quality and regulatory handling can influence a company’s competitiveness and financial outlook.

multilingual support technical

"Google Calendar, multilingual support, and real-time notifications based on"

Multilingual support is the ability of a company’s products, services, communications, or regulatory materials to be available and functional in several languages, including translated interfaces, documentation, customer service, and compliance filings. For investors this matters because it widens the pool of potential customers, lowers legal and market-entry barriers, and can boost adoption and revenue—much like translating a restaurant menu lets more people understand and order with confidence.

AI-generated analysis. Not financial advice.

PHOENIX, AZ / ACCESS Newswire / January 14, 2026 / Crexendo®, Inc. (NASDAQ:CXDO), an award-winning software technology company that is a premier provider of cloud communication platform software and unified communications as a service (UCaaS) offerings, including voice, video, contact center, and managed IT services tailored to businesses of all sizes, today announced the release of CAIRO (Crexendo's AI Receptionist and Orchestrator), an intelligent, always-on AI phone agent for the Crexendo cloud business communications platform.

CAIRO greets, routes, and assists callers with human-like precision, ensuring businesses never miss a call. By combining conversational AI, voice automation, and business-specific knowledge, CAIRO handles routine inquiries, automates call workflows, and seamlessly escalates conversations to live agents when needed, elevating both customer experience and operational efficiency.

Unlike traditional IVRs or complex virtual agent deployments, CAIRO is purpose-built for simplicity and flexibility. Businesses can assign CAIRO to any phone number, customize its voice and personality to match their brand, and train it using existing websites, FAQs, or uploaded documents. The result is a natural, intelligent caller experience available 24/7, without adding headcount.

"CAIRO represents a major step forward in how businesses engage with callers," said Jeff Korn, Chairman and Chief Executive Officer of Crexendo. "Voice remains one of the most critical and preferred channels for customer interaction. With CAIRO, we're giving our customers an intelligent, always-available AI receptionist that works natively within the Crexendo platform to improve responsiveness, streamline operations, and deliver a more modern caller experience. I'm very excited about our release of CAIRO, and combined with our other AI innovations, positions our award-winning platform for the future."

CAIRO offers a robust set of capabilities, including intelligent call routing and escalation, automated appointment scheduling through calendar integrations with Microsoft Outlook 365 and Google Calendar, multilingual support, and real-time notifications based on trigger keywords. Built-in analytics provide valuable insights into call traffic, caller intent, and knowledge gaps, helping businesses continuously improve performance and customer engagement.

Additional features include intent-based call filtering, rogue caller detection, automated confirmations and reminders via text, and plug-and-play agent templates for fast deployment. CAIRO also supports advanced orchestration, enabling businesses to define escalation paths, manage complex workflows, and ensure calls are handled appropriately from start to finish.

CAIRO is the latest innovation in Crexendo's expanding portfolio of AI-enhanced cloud communications solutions, reinforcing the company's commitment to delivering intelligent, secure, and scalable technology for businesses of all sizes.

About Crexendo
Crexendo, Inc. is an award-winning software technology company that is a premier provider of cloud communication platform and services, video collaboration and managed IT services tailored to businesses of all sizes. Our solutions currently support over seven million end users globally, through our extensive global network of over 240 cloud communication platform software subscribers and our direct retail offering. For more information, please visit www.crexendo.com.

Safe Harbor Statement
This press release contains forward-looking statements. The Private Securities Litigation Reform Act of 1995 provides a "safe harbor'' for such forward-looking statements. The words, "believe,'' "expect,'' "anticipate,'' "estimate," "will'' and other similar statements of expectation identify forward-looking statements. Specific forward-looking statements in this press release include information about Crexendo (i) CAIRO greeting, routing, and assisting callers with human-like precision; ensuring businesses never miss a call; (ii) CAIRO handling routine inquiries, automating call workflows, and seamlessly escalating conversations to live agents when needed; (iii) CAIRO elevating both customer experience and operational efficiency; (iv) CAIRO representing a major step forward in how businesses engage with callers; (v) giving our customers an intelligent, always-available AI receptionist that works natively within the Crexendo platform; (vi) CAIRO improving responsiveness, streamlining operations, and delivering a more modern caller experience; (vii) being excited about the release of CAIRO, and combined with our other AI innovations, positions our award-winning platform for the future; (viii) CAIRO offering a robust set of capabilities, including intelligent call routing and escalation, automated appointment scheduling through calendar integrations with Microsoft Outlook 365 and Google Calendar, multilingual support, and real-time notifications based on trigger keywords; (ix) CAIRO providing valuable insights into call traffic, caller intent, and knowledge gaps, helping businesses continuously improve performance and customer engagement; (x) CAIRO having additional features including intent-based call filtering, rogue caller detection, automated confirmations and reminders via text, and plug-and-play agent templates for fast deployment; (xi) CAIRO supporting advanced orchestration, enabling businesses to define escalation paths, manage complex workflows, and ensuring calls are handled appropriately from start to finish; (xii) CAIRO being the latest innovation in Crexendo's expanding portfolio of AI-enhanced cloud communications solutions, reinforcing the company's commitment to delivering intelligent, secure, and scalable technology for businesses of all sizes.

For a more detailed discussion of risk factors that may affect Crexendo's operations and results, please refer to the company's Form 10-K for the year ended December 31, 2024, and Form 10-Qs as filed with the SEC. These forward-looking statements speak only as of the date on which such statements are made, and the company undertakes no obligation to update such forward-looking statements, except as required by law.

Crexendo Contact:
Doug Gaylor
President and Chief Operating Officer
dgaylor@crexendo.com
602-732-7990

SOURCE: Crexendo, Inc.

View the original press release on ACCESS Newswire

FAQ

What is CAIRO from Crexendo (CXDO) announced on January 14, 2026?

CAIRO is Crexendo's AI receptionist and orchestrator that provides 24/7 conversational call handling, routing, escalation, analytics, and workflow automation for the Crexendo cloud platform.

Which calendar systems does CAIRO integrate with for appointment scheduling?

CAIRO supports calendar integrations with Microsoft Outlook 365 and Google Calendar for automated appointment scheduling.

How does CAIRO improve customer calls for businesses using CXDO?

CAIRO offers human-like conversational AI, intelligent call routing, escalation to live agents, multilingual support, and real-time notifications to reduce missed calls and streamline workflows.

Can businesses customize CAIRO's voice and training for their brand?

Yes. Businesses can customize CAIRO's voice and personality and train it using existing websites, FAQs, or uploaded documents.

Does CAIRO provide analytics and reporting for call performance?

Yes. CAIRO includes built-in analytics that report on call traffic, caller intent, and knowledge gaps to help improve performance.

What security or anti-abuse features does CAIRO include in the Crexendo platform?

CAIRO includes intent-based call filtering and rogue caller detection, plus automated confirmations and reminders via text to help manage caller interactions.