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Kuwait International Bank Enhances Self-Service Banking with Diebold Nixdorf Technology

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Diebold Nixdorf (NYSE: DBD) has successfully implemented Interactive Teller Machines (ITMs) at Kuwait International Bank (KIB), marking a significant advancement in self-service banking technology. The deployment includes DN Series® ATMs with video capability, implemented in partnership with Axis Solutions.

The new ITMs offer enhanced features including video interaction with live tellers, higher transaction limits, check processing, instant card printing, accessibility features for visually impaired customers, and Civil ID updates. This implementation aligns with KIB's strategy to modernize banking services and improve customer experience through digital innovation.

Diebold Nixdorf (NYSE: DBD) ha implementato con successo le Interactive Teller Machines (ITM) presso Kuwait International Bank (KIB), segnando un importante progresso nella tecnologia del self-service bancario. Il progetto comprende ATM della serie DN® con funzionalità video, realizzati in collaborazione con Axis Solutions.

Le nuove ITM offrono funzionalità avanzate come interazione video con sportellisti in tempo reale, limiti di transazione più elevati, elaborazione degli assegni, stampa immediata delle carte, caratteristiche di accessibilità per clienti ipovedenti e aggiornamenti della Civil ID. Questa implementazione è in linea con la strategia di KIB di modernizzare i servizi bancari e migliorare l’esperienza del cliente attraverso l’innovazione digitale.

Diebold Nixdorf (NYSE: DBD) ha implementado con éxito las Interactive Teller Machines (ITM) en Kuwait International Bank (KIB), marcando un avance significativo en la tecnología de autoservicio bancario. El despliegue incluye cajeros automáticos de la serie DN® con capacidad de video, realizado en asociación con Axis Solutions.

Las nuevas ITM ofrecen funciones mejoradas como interacción por video con cajeros en vivo, límites de transacción más altos, procesamiento de cheques, impresión instantánea de tarjetas, características de accesibilidad para clientes con discapacidad visual y actualizaciones de la Civil ID. Esta implementación se alinea con la estrategia de KIB para modernizar los servicios bancarios y mejorar la experiencia del cliente mediante la innovación digital.

Diebold Nixdorf (NYSE: DBD)는 Kuwait International Bank(KIB)에 인터랙티브 텔러 머신(ITM)을 성공적으로 도입하여 셀프서비스 뱅킹 기술의 중요한 진전을 이루었습니다. 이번 도입에는 비디오 기능이 탑재된 DN 시리즈® ATM이 포함되었으며, Axis Solutions와 협력하여 구현되었습니다.

새로운 ITM은 실시간 상담원과의 비디오 상호작용, 더 높은 거래 한도, 수표 처리, 즉시 카드 발급, 시각 장애 고객을 위한 접근성 기능, 그리고 시민 신분증(Civil ID) 업데이트 등 향상된 기능을 제공합니다. 이번 도입은 KIB의 디지털 혁신을 통한 은행 서비스 현대화 및 고객 경험 개선 전략과 부합합니다.

Diebold Nixdorf (NYSE : DBD) a déployé avec succès des guichets automatiques interactifs (ITM) à la Kuwait International Bank (KIB), marquant une avancée significative dans la technologie bancaire en libre-service. Le déploiement comprend des distributeurs automatiques DN Series® avec capacité vidéo, réalisés en partenariat avec Axis Solutions.

Les nouveaux ITM offrent des fonctionnalités améliorées telles que l’interaction vidéo avec des guichetiers en direct, des limites de transaction plus élevées, le traitement des chèques, l’impression instantanée de cartes, des fonctionnalités d’accessibilité pour les clients malvoyants et la mise à jour de la Civil ID. Cette mise en œuvre s’inscrit dans la stratégie de KIB visant à moderniser les services bancaires et à améliorer l’expérience client grâce à l’innovation numérique.

Diebold Nixdorf (NYSE: DBD) hat erfolgreich Interactive Teller Machines (ITMs) bei der Kuwait International Bank (KIB) implementiert und damit einen bedeutenden Fortschritt in der Selbstbedienungsbanktechnologie erzielt. Die Einführung umfasst DN Series® Geldautomaten mit Videofunktion, die in Zusammenarbeit mit Axis Solutions realisiert wurden.

Die neuen ITMs bieten erweiterte Funktionen wie Video-Interaktion mit Live-Kassierern, höhere Transaktionslimits, Scheckverarbeitung, sofortigen Kartendruck, Barrierefreiheit für sehbehinderte Kunden und Aktualisierungen der Civil ID. Diese Implementierung entspricht der Strategie von KIB, Bankdienstleistungen zu modernisieren und das Kundenerlebnis durch digitale Innovation zu verbessern.

Positive
  • Expansion of banking services beyond traditional hours through video teller capability
  • Enhanced transaction capabilities including higher limits and instant card services
  • Improved accessibility features for visually impaired customers
  • Strategic partnership with local licensed partner Axis Solutions
Negative
  • None.

Insights

Diebold Nixdorf strengthens Middle East presence with KIB implementation, showcasing advanced ITMs that expand banking services beyond traditional hours.

This Kuwait International Bank (KIB) deployment represents a strategic expansion for Diebold Nixdorf in the competitive Middle East banking technology market. The implementation goes beyond basic ATM functionality by incorporating Interactive Teller Machines (ITMs) with video capabilities that enable live teller interactions outside normal banking hours - a key differentiator in modern banking infrastructure.

The technology package includes several high-value features that typically command premium pricing in banking equipment contracts: over-limit transaction processing, check handling capabilities, instant card issuance, accessibility features, and identity verification. These represent multiple revenue streams within a single client implementation.

Particularly noteworthy is the instant card printing functionality, which addresses a critical pain point in banking - the delay between card request and activation. This feature alone significantly enhances customer experience while reducing operational costs associated with traditional card distribution.

The partnership with Axis Solutions as the local licensed partner demonstrates Diebold Nixdorf's established channel strategy in the region, enabling market penetration without direct operational overhead. The announcement of additional planned installations indicates this isn't a one-off implementation but rather the beginning of a larger deployment, suggesting ongoing revenue potential from this client relationship.

This implementation aligns with the banking industry's broader shift toward digitizing branch operations while maintaining personalized service - a balance that financial institutions are increasingly willing to invest in as they compete for customer loyalty in digital-first environments.

Interactive Teller Machines (ITMs) offer expanded services and convenience to customers

NORTH CANTON, Ohio, July 9, 2025 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD), a global leader in transforming the way people bank and shop, announced today the successful implementation of its Interactive Teller Machines (ITMs) at Kuwait International Bank (KIB). This strategic deployment is a significant step forward in how KIB serves its customers, offering a seamless blend of self-service convenience and personalized banking.

The new ITMs are now operational at select KIB branches, with plans for additional installations in the near future, including DN Series® ATMs with video capability. The implementation was managed in collaboration with Axis Solutions, Diebold Nixdorf's licensed partner in Kuwait.

Customers can now engage via video with a live teller, ensuring that complex transactions are handled seamlessly, even outside traditional banking hours. Other new services provided by the ITMs include:

  • Cash Withdrawal and Deposit Over Limits: The ITMs are equipped to process transactions that exceed standard limits, providing flexibility and greater access to funds.
  • Check Deposit and Encashment: Clients can easily deposit and cash checks, reducing the need for in-branch visits and accelerating processing times.
  • Instant Card Printing and Activation: The ITMs feature on-the-spot card printing, allowing customers to receive and instantly activate new or replacement debit cards immediately.
  • Services for Visually Impaired Customers: The ITMs offer accessibility features such as voice guidance and tactile keypads, ensuring an inclusive banking experience.
  • Civil ID Update: Customers can conveniently update their Civil ID information directly at the ITM, simplifying compliance and reducing the need for branch visits.

Nawaf Al-Khrayef, deputy general manager of Retail Banking at KIB, said: "Our new ITMs represent a significant step forward in our commitment to deepening customer relationships by delivering a banking experience that aligns with today's modern lifestyles. By leveraging Diebold Nixdorf's innovative technology, we are offering advanced self-service options that are more convenient and efficient. This advancement reflects our continued efforts to elevate customer service standards in the country and reinforces our core promise to be a true 'Bank for Life'."

Abeer Abu Sultan, director at Axis Solutions, said: "We are proud to support KIB's vision for innovation in self-service banking. Through a forward-thinking approach, KIB has positioned its self-service channel as a key competitive advantage in Kuwait's banking sector, redefining customer journeys and fueling investment in digital infrastructure. By deploying Diebold Nixdorf's advanced solutions, KIB is enhancing the customer experience and supporting the ongoing advancement of banking services in the local industry."

Habib Hanna, managing director, Middle East, at Diebold Nixdorf, said: "We are excited to partner with Kuwait International Bank to provide their customers with a modern and convenient banking experience, all in one convenient location. Diebold Nixdorf's ITMs are easy to service and offer a suite of advanced capabilities that empower KIB to meet the evolving needs of their customers."

About Kuwait International Bank

Kuwait International Bank (KIB) is a bank that operates according to the Islamic Shari'ah, based in the State of Kuwait. Incorporated in 1973, and originally known as Kuwait Real Estate Bank, KIB made the transition to its current Islamic operating model in 2007. In 2018, KIB embarked on a new phase of its journey full of innovation and development. As part of its new strategic direction, the Bank focuses on offering a next-level customer experience under the slogan: "Bank for Life".

Through a network of branches spread across the State of Kuwait, KIB offers a broad range of banking products and services, as well as innovative digital banking solutions in line with international best standards. As part of its duty towards the community, the Bank also encompasses a leading social responsibility program that aims at positively impacting all members of the community through a wide range of impactful initiatives and activities.

Today, KIB has taken concrete steps in implementing its new strategic objectives. The Bank has cemented its role as a key player in the local banking industry and has continued to maintain its strong financial performance; enabling it to be globally recognized for its strong credit rating and financial position.

About Axis Solutions

Axis Solutions is a premier provider of advanced banking technology solutions, dedicated to enhancing the financial services industry through innovation and expertise. With a focus on delivering cutting-edge products and services, Axis Solutions partners with leading institutions to drive digital transformation and improve customer experiences.

About Diebold Nixdorf

Diebold Nixdorf, Incorporated (NYSE: DBD) automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with approximately 21,000 employees worldwide. Visit www.DieboldNixdorf.com for more information.

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FAQ

What new features do Diebold Nixdorf's ITMs offer at Kuwait International Bank?

The ITMs offer video interaction with live tellers, higher transaction limits, check deposit and encashment, instant card printing and activation, accessibility features for visually impaired customers, and Civil ID updates.

How does DBD's ITM implementation benefit Kuwait International Bank customers?

Customers benefit from extended banking hours, higher transaction limits, instant card services, and accessibility features, reducing the need for in-branch visits while maintaining personalized service through video teller interactions.

Who is Diebold Nixdorf's implementation partner for the Kuwait International Bank project?

Axis Solutions, Diebold Nixdorf's licensed partner in Kuwait, managed the ITM implementation at Kuwait International Bank.

What accessibility features are included in DBD's ITMs at Kuwait International Bank?

The ITMs include voice guidance and tactile keypads specifically designed to provide an inclusive banking experience for visually impaired customers.

How does the video teller feature work in Diebold Nixdorf's ITMs?

The video teller feature allows customers to interact with live bank tellers through video conferencing, enabling complex transactions to be handled seamlessly even outside traditional banking hours.
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