Telia Finland Selects Amdocs to Build Next-Generation Digital BSS to Deliver Smarter Customer Experiences
Amdocs (NASDAQ:DOX) announced a multi-year strategic agreement with Telia Finland on November 11, 2025 to build a next-generation Digital Business Support System (BSS).
The program will replace multiple legacy systems with a unified digital backbone to simplify operations, accelerate innovation, and deliver a digital-first experience for millions of Telia customers across mobile, broadband, entertainment, value-added services, and enterprise solutions. The platform targets faster service launches, smarter customer support, and stronger customer engagement while enabling Telia's broader modernization goals.
Amdocs (NASDAQ:DOX) ha annunciato un accordo strategico pluriennale con Telia Finland il 11 novembre 2025 per costruire un sistema di supporto digitale per il business di prossima generazione (BSS).
Il programma sostituirà molteplici sistemi legacy con un'unica spina dorsale digitale per semplificare le operazioni, accelerare l'innovazione e offrire un'esperienza digitale prioritaria per milioni di clienti Telia in mobilità, banda larga, intrattenimento, servizi a valore aggiunto e soluzioni per le imprese. La piattaforma mira a lanciare servizi più rapidamente, fornire un supporto clienti più intelligente e un coinvolgimento clienti più forte, supportando al contempo gli obiettivi di modernizzazione più ampi di Telia.
Amdocs (NASDAQ:DOX) anunció un acuerdo estratégico plurianual con Telia Finlandia el 11 de noviembre de 2025 para construir un sistema de soporte digital para el negocio de próxima generación (BSS).
El programa reemplazará múltiples sistemas heredados por una columna vertebral digital unificada para simplificar las operaciones, acelerar la innovación y ofrecer una experiencia digital para millones de clientes Telia en móvil, banda ancha, entretenimiento, servicios de valor añadido y soluciones para empresas. La plataforma apunta a lanzamientos de servicios más rápidos, un soporte al cliente más inteligente y una mayor participación del cliente, al tiempo que habilita los objetivos de modernización más amplios de Telia.
Amdocs (NASDAQ:DOX)는 다년간의 전략적 협력을 Telia Finland과 2025년 11월 11일에 발표하여 차세대 디지털 비즈니스 지원 시스템(BSS)을 구축합니다.
이 프로그램은 여러 레거시 시스템을 하나의 디지털 백본으로 대체하여 운영을 단순화하고 혁신을 가속화하며 모바일, 초고속 인터넷, 엔터테인먼트, 부가가치 서비스 및 기업 솔루션 전반에 걸친 Telia 고객 수백만 명에게 디지털 우선 경험을 제공합니다. 플랫폼은 더 빠른 서비스 출시, 더 똑똑한 고객 지원, 그리고 더 강한 고객 참여를 목표로 하며 Telia의 광범위한 현대화 목표를 가능하게 합니다.
Amdocs (NASDAQ:DOX) a annoncé un accord stratégique pluriannuel avec Telia Finlande le 11 novembre 2025 pour construire un système de support d'entreprise numérique de prochaine génération (BSS).
Le programme remplacera plusieurs systèmes hérités par une colonne vertébrale numérique unifiée afin de simplifier les opérations, accélérer l'innovation et offrir une expérience numérique prioritaire pour des millions de clients Telia à travers le mobile, le haut débit, le divertissement, les services à valeur ajoutée et les solutions d'entreprise. La plateforme vise un déploiement plus rapide des services, un support client plus intelligent et un engagement client renforcé tout en permettant les objectifs de modernisation plus larges de Telia.
Amdocs (NASDAQ:DOX) kündigte am 11. November 2025 eine mehrjährige strategische Vereinbarung mit Telia Finland an, um ein Next-Generation Digitales Business Support System (BSS) aufzubauen.
Das Programm wird mehrere Altsysteme durch ein einheitliches digitales Rückgrat ersetzen, um Abläufe zu vereinfachen, Innovation zu beschleunigen und eine digital-first Erfahrung für Millionen Telia-Kunden in Mobil-, Breitband-, Unterhaltungs-, Mehrwertdienst- und Unternehmenskundensektoren zu liefern. Die Plattform zielt auf schnellere Serviceeinführungen, intelligenteren Kundensupport und stärkere Kundeneinbindung ab, während sie Telias breitere Modernisierungsziele unterstützt.
Amdocs (NASDAQ:DOX) أعلنت عن اتفاقية استراتيجية متعددة السنوات مع Telia Finland في 11 نوفمبر 2025 لبناء نظام دعم أعمال رقمي من الجيل التالي (BSS).
سيستبدل البرنامج عدة أنظمة إرثية بعمود فقري رقمي موحد لتبسيط العمليات، تسريع الابتكار، وتقديم تجربة رقمية أولية لـ ملايين عملاء Telia عبر الهاتف المحمول، النطاق العريض، الترفيه، الخدمات المضافة القيمة، وحلول المؤسسات. تستهدف المنصة إطلاق الخدمات بسرعة أكبر، ودعم عملاء أكثر ذكاءً، وتفاعل عملاء أقوى مع تمكين أهداف Telia modernization الأوسع.
- Multi-year strategic agreement announced on November 11, 2025
- Replacement of multiple legacy systems with a unified digital backbone
- Platform intended to serve millions of Telia customers across services
- Aimed to enable faster service launches and smarter customer support
- None.
Insights
Multi-year BSS deal with Telia Finland signals a strategic modernization push for operations and customer-facing services.
Amdocs will replace multiple legacy systems to create a unified digital BSS that aims to simplify operations and speed service launches for millions of users. The program targets faster product rollout, improved customer support, and a consistent digital experience across mobile, broadband, entertainment, and enterprise offerings.
The outcome depends on program execution, data migration quality, and integration of existing services into the new platform. Large-scale BSS replacements typically face timeline, scope, and change-management risks that can affect cost and service continuity.
Key items to watch include program milestones, go-live phases, and measured improvements in service launch cadence and customer support metrics over the next 12–36 months. The announced multi-year agreement on
Transformation to redefine customer engagement, accelerate innovation, and power a seamless digital journey for millions of Telia users
JERSEY CITY, NJ / ACCESS Newswire / November 11, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced a multi-year strategic agreement with Telia Finland to build its next-generation Digital Business Support System (BSS).
This agreement marks Telia Finland's first BSS engagement with Amdocs and represents a major milestone in Telia's digital transformation journey. The new digital backbone will replace multiple legacy systems, creating a unified platform designed to simplify operations, accelerate innovation, and deliver elevated experiences to millions of Telia customers.
The transformation program will enable faster service launches, smarter customer support, and a digital-first experience - seamlessly connecting Telia's portfolio across mobile, broadband, entertainment, value-added services, and enterprise solutions.
"This transformation marks a major leap forward in how we serve our customers," said Holger Haljand, Chief Executive Officer of Telia Finland. "Together with Amdocs, we are creating a modern experience that makes every interaction with Telia simpler, more engaging, and more responsive to customer needs - helping us deliver truly digital-first journeys across our products and services."
"This collaboration is a key part of Telia's broader journey to simplify, modernize, and digitalize how we operate," said Alexandra Fürst, Senior Vice President, Chief Technology & Information Officer at Telia Company. "By applying the latest technologies across our landscape, we're building a next-generation BSS that enhances efficiency and speed within our technology environment while enabling smarter, more intuitive experiences for our customers."
"We are proud to work with Telia Finland to power the next generation of digital experiences for their customers," said Anthony Goonetilleke, Group President of Technology and Head of Strategy, Amdocs. "This collaboration helps ensure that Telia has the future-ready platforms required to meet its growth, agility, and efficiency ambitions. Together, we're creating a modern foundation that enables new experiences, stronger engagement, and greater value for every Telia customer."
Supporting Resources
Keep up with Amdocs news by visiting the company's website
About Amdocs
Amdocs empowers the world's leading communications and media companies to accelerate innovation and deliver exceptional customer experiences at scale. Our comprehensive portfolio of software products and services enable service providers to harness the transformative power of artificial intelligence, driving digital modernization, cloud adoption, intelligent network automation, and new revenue opportunities. With our talented people across the globe, we partner with our customers to turn advanced technology into measurable business outcomes, enriching lives and advancing a more connected society. Together, we help those who shape the future to make it amazing. Listed on the NASDAQ Global Select Market, Amdocs reported revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024, filed on December 17, 2024, and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025, and for the second quarter of fiscal 2025 on May 19, 2025, and for the third quarter of fiscal 2025 on August 18, 2025.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: mario.hajiloizi@amdocs.com
Katie Owen
Babel PR for Amdocs
Tel: +44 (0) 7490 131475
E-mail: amdocs@babelpr.com / katie.owen@babelpr.com
SOURCE: Amdocs Management Limited
View the original press release on ACCESS Newswire
FAQ
What did Amdocs announce regarding Telia Finland on November 11, 2025 (DOX)?
How many customers will the new Amdocs-built BSS support for Telia Finland (DOX)?
What operational changes will Telia Finland make with Amdocs' BSS (DOX)?
How will the Amdocs BSS affect Telia Finland's service launches (DOX)?
Is the Telia Finland agreement with Amdocs (DOX) a one-time project or multi-year deal?
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