eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24
Rhea-AI Summary
eGain announced major enhancements to its AI knowledge platform at Solve 24 conference in Chicago. The company introduced eGain AI Agent™, a solution that combines language models and case-based reasoning to provide personalized customer service through trusted content in the eGain Knowledge Hub. The AI Agent, priced at 25 cents per customer conversation, will be available in January 2025, with beta trials currently ongoing. The company also unveiled Knowledge Transformers™, enabling experts to build trusted content 10X faster by leveraging AI-assisted content creation and curation from various sources including websites, SharePoint, PDF stores, and CRM systems.
Positive
- New AI Agent product launch with clear pricing strategy at $0.25 per conversation
- 10X faster content creation capability through Knowledge Transformers™
- Integration with multiple content sources enhancing service capabilities
Negative
- Product not available until January 2025, potentially losing early market advantage
- Success dependent on integration with knowledge management systems per Gartner warning
Insights
This AI platform enhancement represents a strategic move in the competitive AI customer service market. The 25 cents per conversation pricing model is notably aggressive, potentially disrupting the market where similar solutions often cost dollars per interaction. The integration with enterprise systems and knowledge bases addresses a critical gap identified by Gartner, positioning eGain to capture market share as companies rush to implement effective AI solutions.
The combination of language models with case-based reasoning, coupled with knowledge management integration, provides a technical advantage over pure LLM solutions. However, the January 2025 release timeline means competitors have time to respond and early beta trials will be important for proving the technology's effectiveness. The success will largely depend on adoption rates and actual cost savings delivered to enterprises.
eGain AI Agent™ delivers breakthrough self-service experience with guided reasoning across knowledge base, website, and enterprise content
CHICAGO, Oct. 29, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for service, announced major product enhancements at its Solve 24 conference in Chicago.
By 2025,
eGain AI Agent™ conversationally engages customers, clarifies intent, guides them to the personalized answer, and explains its approach - inspiring trust and customer adoption. It combines language models and case-based reasoning that tap into trusted content in the eGain Knowledge Hub. eGain Knowledge Transformers™, a library of micro-task transformers, enable knowledge experts to build trusted content 10X faster. Content is created and curated at scale by AI and experts, sourced from target websites, SharePoint repositories, PDF stores, and CRM systems.
Priced at 25 cents per customer conversation, the AI Agent will be generally available in January 2025. The company is offering beta trials now.
About eGain
eGain AI Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.
Media Contact
Press@egain.com
408 636 4514
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
FAQ
When will eGain's AI Agent (EGAN) be available to the public?
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