eGain named a Representative Vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems
eGain Corporation (NASDAQ: EGAN) has been recognized in the 2022 Gartner Market Guide for Customer Service Knowledge Management Systems.
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Rhea-AI Summary
eGain Corporation (NASDAQ: EGAN) has been recognized in the 2022 Gartner Market Guide for Customer Service Knowledge Management Systems. The report emphasizes the growing importance of knowledge and content delivery in customer service, especially amongst remote workers. eGain's platform was evaluated across key categories, including end-user engagement and knowledge lifecycle management. CEO Ashu Roy expressed pride in the recognition, highlighting the vital role of knowledge management in modern customer service.
Positive
- Recognized in the Gartner Market Guide for Customer Service Knowledge Management Systems, enhancing credibility.
- Emphasis on the growing importance of knowledge management aligns with industry trends, indicating strong market relevance.
Negative
- None.
Details
News Market Reaction – EGAN
The recorded move for EGAN in the trading session of this news was +5.71%.
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AI-generated analysis. How Rhea-AI works. Not financial advice.
SUNNYVALE, Calif., Oct. 03, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that it has been named in the 2022 Gartner Market Guide for Customer Service Knowledge Management Systems.
“In 2022,
The report provides an overview of the market, outlines trends and challenges, and offers a framework to evaluate vendor capabilities to help enterprise leaders select the right platform and partner for their knowledge initiatives. Vendors were evaluated across three categories—end-user engagement, curation and contextualization, and knowledge lifecycle management, each of which, consisted of sub-categories:
- End-user engagement
- Semantic search
- Guided assistance
- Portal/help center
- Customer journey orchestration
- Curation and contextualization
- Insight engine
- Knowledge graph
- Usage analytics
- Knowledge lifecycle management
- Dynamic editor
- Atomized authoring
- Content administration
- Content health optimization
“Knowledge Management is the brain of modern customer service,” said Ashu Roy, eGain CEO. “We are honored to be named to the Gartner Market Guide for Customer Service Knowledge Management Systems.”
More information
Gartner Market guide for Customer Service Knowledge Management Systems: https://www.egain.com/knowledge-management-gartner-market-guide/
eGain Knowledge Hub™: https://www.egain.com/products/knowledge-hub/
eGain Innovation in 30 Days™: https://www.egain.com/risk-free-trial-customer-engagement-software/
Gartner, Market Guide for Customer Service Knowledge Management Systems, 20 September 2022, Pri Rathnayake, Drew Kraus
GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About eGain
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact
Michael Messner
Email: press@egain.com
Phone: 408 636 4514
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