eGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in Berlin

Rhea-AI Summary

eGain (EGAN) to showcase eGain Knowledge Hub with AssistGPT™ at CCW Berlin, highlighting the new generative AI capability. The platform aims to deliver quicker business value at scale through radical task automation for knowledge authors, agents, and analysts.

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• eGain (EGAN) to present eGain Knowledge Hub with AssistGPT™ at CCW Berlin
• AssistGPT™ accelerates automation in the Knowledge Hub, enabling faster knowledge building
• Innovative capabilities include orchestration of customer, agent, and operational experiences
• Visitors to the eGain stand at CCW Berlin will receive a free copy of 'Knowledge Management for Dummies'
• Breakout session on Knowledge Management by Anthony Gray, VP of eGain EMEA

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• None.

SUNNYVALE, Calif. and NEWBURY, United Kingdom, Feb. 23, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer engagement, today announced that the company will showcase eGain Knowledge Hub with AssistGPT™ at CCW Berlin, scheduled for February 26-29.

Rated #1 by analysts and KMWorld, the eGain Knowledge Hub delivers accurate answers and personalized guidance in the flow of work for agents. Accelerating automation in the Knowledge Hub is eGain AssistGPT™, a new no-code, generative AI capability that helps companies build knowledge using customer conversations and SME documents, up to 5x faster than industry benchmarks.

The company will demonstrate how the Knowledge Hub leverages generative AI to deliver much quicker business value at scale, with radical task automation for knowledge authors, agents, and analysts. Innovative capabilities will include:

• Orchestration of customer, agent, and operational experiences with generative and conversational AI
• Digital-first omnichannel experiences unified with contact center systems using a BYO (Bring Your Own) composable architecture
• Connected analytics for contact center operations, customer journeys, and knowledge optimization
  

Visitors to the eGain stand will get a free copy of “Knowledge Management for Dummies,” an eGain special edition book, published by John Wiley.

More Information

• eGain AI Knowledge Platform: eGain Knowledge Hub
• eGain Booth: Hall 2, Stand C3
• Breakout session:
  • Topic: Knowledge Management—Missing Ingredient in Generative AI Transformation of Customer Service
  • Speaker: Anthony Gray, VP, eGain EMEA
  • Date, time, and location: February 28, 2024, 4:30 pm CET, Hall 2, Speakers’ Forum

About CCW 2024
Visit: https://www.ccw.eu/en/

About eGain
Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces cost of service with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

Media Contact
Michael Messner
408 636 4514
press@egain.com

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

FAQ

What will eGain showcase at CCW Berlin?

eGain (EGAN) will showcase eGain Knowledge Hub with AssistGPT™ at CCW Berlin, highlighting the new generative AI capability.

What is the goal of the eGain Knowledge Hub with AssistGPT™?

The platform aims to deliver quicker business value at scale through radical task automation for knowledge authors, agents, and analysts.

What innovative capabilities will be demonstrated at CCW Berlin?

Innovative capabilities include orchestration of customer, agent, and operational experiences.

What will visitors receive at the eGain stand at CCW Berlin?

Visitors to the eGain stand at CCW Berlin will receive a free copy of 'Knowledge Management for Dummies'.

Who will be speaking at the breakout session on Knowledge Management?

Anthony Gray, VP of eGain EMEA, will be speaking at the breakout session on Knowledge Management.