eGain Wins KMWorld Magazine’s KM Promise Award for 2023

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) Wins 2023 KMPromise Award for Delivering Innovative Knowledge Automation Solutions, Including Generative AI and Omnichannel Content Management. The award recognizes eGain's commitment to embedding technology and knowledge processes into client work processes, resulting in positive business outcomes.

Positive

• eGain's recognition by KMWorld magazine reflects its industry leadership in delivering innovative technology solutions for knowledge management practices, showcasing its commitment to customer engagement and positive business results.
• The addition of generative AI and omnichannel content management to eGain's platform demonstrates the company's dedication to staying at the forefront of technological advancements in customer service and knowledge management automation.

Negative

• None.

SUNNYVALE, Calif., Nov. 10, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that it was selected by KMWorld magazine for the 2023 KMPromise Award.

Presented to eGain at the KMWorld 2023 Conference in Washington, D.C., the award is given to the organization that is delivering on its promise to customers by providing innovative technology solutions for implementing and integrating KM practices into their business processes, according to KMWorld. The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes. In other words, it helps organizations realize positive business results.

“I’m delighted that eGain has won the KMWorld Promise Award this year. eGain’s knowledge solution enables businesses to deliver hyper-intelligent customer service through self-service and frontline employees alike, while providing actionable insights to business managers,” said Marydee Ojala, Editor-in-Chief for KMWorld. “Their knowledge hub unifies trusted knowledge locked in silos across organizations. Most recently, the company has added generative AI to complement conversational AI and omnichannel content management to its platform. This is a well-deserved honor.”

“We are honored to receive this award,” said Ashu Roy, eGain CEO. “Our Knowledge Hub, now enhanced with AssistGPT, reimagines knowledge management automation in the customer engagement market.”

About eGain
Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces agent effort with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4514

FAQ

What award did eGain Corporation win in 2023?

eGain Corporation won the 2023 KMPromise Award for delivering innovative technology solutions for implementing and integrating knowledge management practices into business processes.

What additional features has eGain added to its platform?

eGain has added generative AI and omnichannel content management to its platform, enhancing its knowledge management automation capabilities.

Who presented the award to eGain Corporation?

The award was presented to eGain Corporation by KMWorld magazine at the KMWorld 2023 Conference in Washington, D.C.

What does the KMPromise Award recognize in organizations?

The KMPromise Award recognizes organizations that deliver on their promise to customers by providing innovative technology solutions for implementing and integrating knowledge management practices into their business processes.

What is the significance of eGain's Knowledge Hub?

eGain's Knowledge Hub unifies trusted knowledge locked in silos across organizations, enabling businesses to deliver hyper-intelligent customer service through self-service and frontline employees, while providing actionable insights to business managers.