Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (NASDAQ: EGAN) is a software publisher in the information sector that focuses on AI CX automation and knowledge management. This news page aggregates announcements, press releases, and updates where eGain describes how its AI Knowledge Hub, AI Agent, and related offerings are being adopted by enterprises and how the business is evolving.
Recent news highlights deployments of the eGain AI Knowledge Hub™ and eGain AI Agent™ at organizations such as SELCO Community Credit Union, Oregon Community Credit Union, and Achmea. These releases describe how financial institutions and insurance groups are using eGain’s platform to create a single source of truth for employees, modernize knowledge management, and support thousands of users across contact centers and enterprise functions.
Investors and observers can also find financial news on this page, including quarterly earnings announcements where eGain reports revenue split between SaaS and professional services, discusses metrics related to its AI Knowledge Hub business, and provides guidance for upcoming quarters and fiscal years. The company uses these releases to explain its use of non-GAAP measures such as adjusted EBITDA and non-GAAP net income, along with reconciliations to GAAP results.
Product and platform updates form another key category of EGAN news. eGain has announced offerings such as eGain Composer™, a modular AI knowledge development platform for developers, and eGain AI Agent 2™ with Assured Actions for omnichannel customer experience automation. News items describe technical capabilities like Trusted Knowledge, hybrid AI reasoning, content lifecycle management, and quality assurance services such as PrismEval.
In addition, regulatory and corporate governance developments are reported through news and related SEC filings, including changes to stock repurchase programs, warrant issuances to strategic investors, updates to bylaws and codes of ethics, and details about annual stockholder meetings. For anyone tracking EGAN, this page provides a centralized view of how the company communicates its strategy, customer wins, financial performance, and product evolution over time.
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eGain Corporation (NASDAQ: EGAN) has released a new publication titled “Knowledge Management For Dummies, eGain Special Edition,” in collaboration with John Wiley & Sons. This unique book addresses the complexities of knowledge management (KM) within enterprises, offering practical tips and best practices for effective implementation. It includes real-world case studies highlighting the value of KM in enhancing customer and employee experiences, as well as operational performance. According to Gartner, KM is crucial for improving these areas. The book covers essential topics such as the definition of modern knowledge, business case development, use-case exploration, and technology selection for KM success.
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eGain (NASDAQ: EGAN) will host investor meetings on March 13, 2023, during the 35th Annual ROTH Conference, taking place from March 12-14, 2023 in Dana Point, California. This event highlights eGain's commitment to engaging with investors and sharing insights into their advanced knowledge platform for customer engagement.
For further details or to arrange a meeting with management, interested parties should contact their ROTH representative or reach out to MKR Investor Relations via email at egan@mkr-group.com.
eGain Corporation (NASDAQ: EGAN) has announced the integration of its eGain Knowledge Hub with Microsoft Teams, utilizing a no-code connector for seamless deployment. This solution addresses the significant issue of knowledge workers spending 19% of their workday searching for information. The AI-powered eGain Virtual Assistant helps automate routine employee inquiries regarding policies and procedures, enhancing productivity for Enterprise Teams users. The integration allows context-rich transitions to live chat with subject matter experts, aiming to reduce productivity loss significantly.
eGain (Nasdaq: EGAN) reported fiscal 2023 second quarter financial results, achieving a record revenue of $25.6 million, up 11% year over year. SaaS revenue grew 15% to $23.4 million. The company generated $7.4 million in cash from operations, yielding a 29% operating cash flow margin. However, GAAP net loss was $104,000 versus $826,000 in Q2 2022. Non-GAAP net income decreased to $1.7 million, or $0.05 per share, down from $3.0 million in the previous year. For Q3, eGain expects revenue between $23.0 million and $23.5 million and a GAAP net loss of $1.2 million to $1.6 million.
eGain Corporation (NASDAQ: EGAN) has announced the general availability of eGain Instant Answers™, a user-friendly tool that utilizes generative-AI technology to provide relevant answer snippets from enterprise knowledge bases. This innovative solution is powered by Large Language Models (LLMs), tailored to enterprise-specific content, allowing users to find accurate answers without needing to guess keywords. Knowledge managers benefit from reduced curation efforts, streamlining content management. Additionally, eGain's architecture supports integration with new technologies like ChatGPT™, enhancing customer engagement across various channels.
eGain (NASDAQ: EGAN), a leader in AI knowledge platforms for customer engagement automation, will release its fiscal 2023 second quarter financial results on February 14, 2023, after market close. An investor call and webcast will follow at 2:00 PM PT (5:00 PM ET). Hosted by CEO Ashu Roy and CFO Eric Smit, the event offers investors insights into company performance. Access is available via phone dial-in or through a webcast on eGain's website. This announcement comes as eGain continues to provide AI-infused solutions for enterprises, enhancing customer experiences.
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eGain (Nasdaq: EGAN) reported fiscal 2023 Q1 revenue of $24.8 million, a 15% year-over-year increase. SaaS revenue rose 18% to $22.6 million. Despite record results, the company faces longer sales cycles and adjusts fiscal guidance downwards, anticipating a GAAP net loss between $2.2 million and $3.2 million for the full year. eGain announced a $20 million stock repurchase plan, leveraging its strong balance sheet. Future revenue guidance for Q2 is $25.0 to $25.4 million, indicating an 8% to 10% growth.