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eGain Corporation develops AI-powered knowledge management and customer experience automation software for enterprise customer service. Its updates center on the eGain AI Knowledge Hub, AI Agent, Conversation Hub, and SaaS services that help organizations govern knowledge, automate customer interactions, and support agents across service channels.
Recurring news themes include quarterly financial results, product launches such as AI Agent IVA, Agentic Studio, and eGain Evaluator, integrations with enterprise AI and customer-service platforms, and industry-specific offerings for areas such as retail banking. Company announcements also cover executive and innovation roles tied to AI, knowledge management, and customer experience strategy.
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eGain Corporation (NASDAQ: EGAN) has released a new publication titled “Knowledge Management For Dummies, eGain Special Edition,” in collaboration with John Wiley & Sons. This unique book addresses the complexities of knowledge management (KM) within enterprises, offering practical tips and best practices for effective implementation. It includes real-world case studies highlighting the value of KM in enhancing customer and employee experiences, as well as operational performance. According to Gartner, KM is crucial for improving these areas. The book covers essential topics such as the definition of modern knowledge, business case development, use-case exploration, and technology selection for KM success.
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eGain (NASDAQ: EGAN) will host investor meetings on March 13, 2023, during the 35th Annual ROTH Conference, taking place from March 12-14, 2023 in Dana Point, California. This event highlights eGain's commitment to engaging with investors and sharing insights into their advanced knowledge platform for customer engagement.
For further details or to arrange a meeting with management, interested parties should contact their ROTH representative or reach out to MKR Investor Relations via email at egan@mkr-group.com.
eGain Corporation (NASDAQ: EGAN) has announced the integration of its eGain Knowledge Hub with Microsoft Teams, utilizing a no-code connector for seamless deployment. This solution addresses the significant issue of knowledge workers spending 19% of their workday searching for information. The AI-powered eGain Virtual Assistant helps automate routine employee inquiries regarding policies and procedures, enhancing productivity for Enterprise Teams users. The integration allows context-rich transitions to live chat with subject matter experts, aiming to reduce productivity loss significantly.
eGain (Nasdaq: EGAN) reported fiscal 2023 second quarter financial results, achieving a record revenue of $25.6 million, up 11% year over year. SaaS revenue grew 15% to $23.4 million. The company generated $7.4 million in cash from operations, yielding a 29% operating cash flow margin. However, GAAP net loss was $104,000 versus $826,000 in Q2 2022. Non-GAAP net income decreased to $1.7 million, or $0.05 per share, down from $3.0 million in the previous year. For Q3, eGain expects revenue between $23.0 million and $23.5 million and a GAAP net loss of $1.2 million to $1.6 million.
eGain Corporation (NASDAQ: EGAN) has announced the general availability of eGain Instant Answers™, a user-friendly tool that utilizes generative-AI technology to provide relevant answer snippets from enterprise knowledge bases. This innovative solution is powered by Large Language Models (LLMs), tailored to enterprise-specific content, allowing users to find accurate answers without needing to guess keywords. Knowledge managers benefit from reduced curation efforts, streamlining content management. Additionally, eGain's architecture supports integration with new technologies like ChatGPT™, enhancing customer engagement across various channels.
eGain (NASDAQ: EGAN), a leader in AI knowledge platforms for customer engagement automation, will release its fiscal 2023 second quarter financial results on February 14, 2023, after market close. An investor call and webcast will follow at 2:00 PM PT (5:00 PM ET). Hosted by CEO Ashu Roy and CFO Eric Smit, the event offers investors insights into company performance. Access is available via phone dial-in or through a webcast on eGain's website. This announcement comes as eGain continues to provide AI-infused solutions for enterprises, enhancing customer experiences.