TENAQUIP Selects eGain for Digital Customer Service

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) announced that TENAQUIP Limited, a leading distributor of industrial supplies, selected eGain for digital customer service (DCS). TENAQUIP, one of Canada’s Best Managed Companies, is committed to providing exceptional customer service, appropriately named 'Signature Service,' to match the high quality of products they distribute. The company sells and distributes over 40,000 products and 400,000 SKUs, taking a significant share of the orders over email. Contact center agents process these orders, while also handling inbound digital requests for customer service. The agents were using Microsoft Outlook to pull orders from an inbox and handle them. The process was manual, time-consuming, and error-prone. Moreover, the contact center was not able to track order status and the effectiveness and efficiency of agents handling the orders and service queries. The company selected eGain to modernize its digital customer service. eGain was selected as the vendor of choice for its rich DCS capabilities and eGain’s composable platform, which allows easy integrations with existing call center, order management and ERP systems. Contact center agents will engage with customers in English and French. 'Our Signature Service is a central part of our value proposition,' said Chris Oliver, Director of Operations at TENAQUIP. 'eGain will help us deliver on our service promise.' 'Rated #1 in knowledge-powered digital engagement by Gartner, eGain is a pioneer in DCS,' said Ashu Roy, eGain CEO. 'We are pleased to help TENAQUIP elevate their customer and contact center agent experience.'

SUNNYVALE, Calif., Dec. 12, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that TENAQUIP Limited, a leading distributor of industrial supplies, selected eGain for digital customer service (DCS).

One of Canada’s Best Managed Companies, TENAQUIP is committed to providing exceptional customer service, appropriately named “Signature Service,” to match the high quality of products they distribute.

The company sells and distributes over 40,000 products and 400,000 SKUs, taking a significant share of the orders over email. Contact center agents process these orders, while also handling inbound digital requests for customer service. The agents were using Microsoft Outlook to pull orders from an inbox and handle them. The process was manual, time-consuming, and error-prone. Moreover, the contact center was not able to track order status and the effectiveness and efficiency of agents handling the orders and service queries.

The company selected eGain to modernize its digital customer service. eGain was selected as the vendor of choice for its rich DCS capabilities and eGain’s composable platform, which allows easy integrations with existing call center, order management and ERP systems. Contact center agents will engage with customers in English and French.

“Our Signature Service is a central part of our value proposition,” said Chris Oliver, Director of Operations at TENAQUIP. “eGain will help us deliver on our service promise.”

“Rated #1 in knowledge-powered digital engagement by Gartner, eGain is a pioneer in DCS,” said Ashu Roy, eGain CEO. “We are pleased to help TENAQUIP elevate their customer and contact center agent experience.”

About eGain
Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces agent effort with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4514

FAQ

What is the name of the company mentioned in the press release and its ticker symbol?

The company mentioned is eGain Corporation with the ticker symbol EGAN.

What does TENAQUIP Limited do?

TENAQUIP Limited is a leading distributor of industrial supplies.

What is the commitment of TENAQUIP Limited in terms of customer service?

TENAQUIP Limited is committed to providing exceptional customer service, named 'Signature Service,' to match the high quality of products they distribute.

Why did TENAQUIP Limited select eGain for digital customer service?

TENAQUIP Limited selected eGain for its rich DCS capabilities and composable platform, allowing easy integrations with existing call center, order management, and ERP systems.

What languages will contact center agents engage with customers in?

Contact center agents will engage with customers in English and French.

Who is the Director of Operations at TENAQUIP Limited?

Chris Oliver is the Director of Operations at TENAQUIP Limited.

Who is the CEO of eGain Corporation?

Ashu Roy is the CEO of eGain Corporation.

What is eGain Corporation known for?

eGain Corporation is known for being rated #1 in knowledge-powered digital engagement by Gartner and being a pioneer in DCS.