Premier Crypto Exchange Selects eGain for Knowledge-Powered Customer Service
eGain (NASDAQ: EGAN) has been selected by a leading cryptocurrency exchange to implement its eGain Knowledge Hub for customer service automation.
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Rhea-AI Summary
eGain (NASDAQ: EGAN) has been selected by a leading cryptocurrency exchange to implement its eGain Knowledge Hub for customer service automation. This choice reflects the growing complexity of crypto customer inquiries and the need for compliance with rapidly evolving regulations. The platform will support thousands of contact center agents across six countries, providing multilingual service to a global audience. eGain's CEO emphasized that exceptional customer service is crucial in the competitive crypto exchange market.
Positive
- Selected by a major cryptocurrency exchange, indicating strong market demand.
- eGain Knowledge Hub will enhance customer service capabilities in a complex regulatory environment.
- Supports thousands of global agents, enhancing scalability and reach.
Negative
- None.
Details
News Market Reaction – EGAN
The recorded move for EGAN in the trading session of this news was +7.72%.
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AI-generated analysis. How Rhea-AI works. Not financial advice.
SUNNYVALE, Calif., Sept. 01, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service.
Crypto customers are savvy, and their queries tend to be complex. Moreover, fast-changing government regulations require compliance across customer interactions, transactional record keeping, and information reporting. The company wanted to deliver accurate, consistent and compliant service at scale to their global customer base.
The company selected eGain for its enterprise functionality, ability to scale, ease of integrating with existing systems including CRM and digital engagement, and track record of delivering quick business value. Thousands of contact center agents - in-house, outsourced, and gig - located across six countries in three continents, will serve crypto customers in multiple languages, leveraging the eGain Knowledge Hub.
“Customer service is a vital differentiator in the hyper-growth crypto exchange market,” said Ashu Roy, eGain CEO. “We look forward to helping our client deliver wow experiences to dominate the market.”
More information
eGain Knowledge Hub: https://www.egain.com/products/knowledge-management-software/
eGain Digital Customer Engagement™ Suite: https://www.egain.com/products/
eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/
About eGain
eGain customer engagement platform automates digital-first, omnichannel experiences for global brands. Powered by knowledge, AI and analytics, our top-rated cloud software enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact
Michael Messner
Email: press@egain.com
Phone: 408 636 4514
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