Erie Insurance earns top ranking in J.D. Power 2022 U.S. Independent Agent Satisfaction Study

Erie Insurance has emerged as the leader in Independent Agent Satisfaction for the second consecutive year, as ranked by the J.D.

Rhea-AI Summary

Erie Insurance has emerged as the leader in Independent Agent Satisfaction for the second consecutive year, as ranked by the J.D. Power 2022 U.S. Independent Agent Satisfaction Study. ERIE scored 838 on a 1,000-point scale, significantly higher than the industry average. The company excelled across all six key satisfaction factors including claims process and support. With over 13,000 licensed agents, ERIE continues to expand its agency network and is actively recruiting in multiple states. This recognition underscores ERIE's long-standing commitment to its agents, enhancing its competitive edge in the personal lines insurance market.

Positive

• Ranked #1 in Independent Agent Satisfaction for the second year in a row.
• Achieved a score of 838, significantly above the personal lines segment average.
• Excelled in all six satisfaction factors evaluated in the study.
• More than 13,000 licensed agents represent the company.
• Actively recruiting agents in several states, indicating growth potential.

Negative

• None.

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 Erie Insurance is #1 in Independent Agent Satisfaction among personal lines insurers for the second year in a row

ERIE, Pa., Feb. 9, 2023 /PRNewswire/ -- Erie Insurance (NASDAQ: ERIE) is ranked highest among personal lines insurers in the J.D. Power 2022 U.S. Independent Agent Satisfaction Study. This is the second year in a row that independent P&C insurance agents have rated ERIE highest in satisfaction.

Erie Insurance was ranked #1 in all six study factors: claims process, quoting, product offerings, servicing policies, support and communication, and commission. ERIE led all personal lines (auto and home) carriers in the study, earning a score of 838 on J.D. Power's 1,000-point scale, during a year that also saw overall agent satisfaction in the study reach an all-time high. ERIE's total score was more than 80 points higher than the personal lines segment average for 2022.

"This recognition has special meaning for ERIE because of our agent-centric model," said Doug Smith, executive vice president of sales and products for Erie Insurance. "Our relationship with our agents is our most important asset, and we provide a robust support system to help them grow their businesses and deliver on our shared promise of service."

The satisfaction study was developed in alliance with the Independent Insurance Agents & Brokers of America (IIABA), evaluating the evolving role of independent agents in P&C insurance distribution, general business outlook, management strategy and overall satisfaction with personal lines and commercial lines insurers in the United States. Results were based on 4,670 evaluations of personal and commercial lines insurers with which agents had placed policies during the prior 12 months. The study was fielded from May through July 2022.

Erie Insurance has long been recognized as an industry leader within the independent agent distribution model, one that has helped drive the insurer's success for nearly 100 years. Today, more than 13,000 licensed agents at more than 2,200 agencies represent ERIE.

ERIE's J.D. Power award comes as the carrier continues to appoint new agencies across its territory.

"We have a long tradition of trust and collaboration between our company and the agents who represent us," said Mel Hirst, ERIE's vice president of sales promotion and agency relations. "We value the relationships, celebrate agents' successes and seek agent input on everything from products and marketing to technology and business processes."

ERIE is actively recruiting independent agents in Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, Wisconsin and Washington, D.C.

"Becoming an ERIE agent is a great opportunity to develop your own business, while representing a Fortune 500 company with 98 years of experience," Hirst added. "We offer competitive commissions and bonus opportunities to grow your agency, which can accumulate tremendous value over time.

For J.D. Power 2022 award information, visit jdpower.com/awards. To learn more about becoming an ERIE agent, visit becomeanerieagent.com.

About Erie Insurance
According to A.M. Best Company, Erie Insurance Group, based in Erie, Pennsylvania, is the 11th largest homeowners insurer, 13th largest automobile insurer and 13th largest commercial lines insurer in the United States based on direct premiums written. Founded in 1925, Erie Insurance is a Fortune 500 company and the 19th largest property/casualty insurer in the United States based on total lines net premium written. Rated A+ (Superior) by A.M. Best, ERIE has more than 6 million policies in force and operates in 12 states and the District of Columbia. News releases and more information are available on ERIE's website at www.erieinsurance.com.

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SOURCE Erie Indemnity Company

FAQ

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What ranking did Erie Insurance achieve in 2022 for Independent Agent Satisfaction?

Erie Insurance was ranked #1 in Independent Agent Satisfaction for the second consecutive year according to the J.D. Power 2022 study.

What was Erie Insurance's score in the J.D. Power 2022 satisfaction study?

Erie Insurance achieved a score of 838 out of 1,000 in the J.D. Power 2022 U.S. Independent Agent Satisfaction Study.

How many agents represent Erie Insurance?

Erie Insurance is represented by over 13,000 licensed agents across more than 2,200 agencies.

In which states is Erie Insurance actively recruiting agents?

Erie Insurance is actively recruiting agents in states including Illinois, Indiana, Kentucky, and others.

What factors contributed to Erie Insurance's high satisfaction ranking?

Erie Insurance excelled in factors such as claims process, quoting, product offerings, servicing policies, support and communication, and commission.