EZPAWN'S NEW ONLINE SHOP IS A GAMECHANGER FOR LOCAL SECONDHAND SHOPPING

Rhea-AI Summary

EZCORP Inc. (NASDAQ:EZPW) has launched EZPAWN's Online Shop (shop.ezpawn.com), revolutionizing local secondhand shopping by combining digital browsing with in-store purchases. The platform allows customers to search pre-owned merchandise at nearby EZPAWN locations by zip code, view product photos and descriptions, and complete purchases in-store.

The initiative enhances customer convenience and safety compared to traditional secondhand shopping methods, offering a curated catalog of items including electronics, handbags, tools, and shoes. The service is currently available in the greater San Antonio area, complementing EZPAWN's existing services such as flexible payment options, layaway programs, and the EZ+ Rewards program.

Positive

• Integration of digital browsing with physical stores enhances customer experience and safety
• Expansion of service offerings through new online platform could drive additional foot traffic
• Rewards program integration provides additional customer value and retention potential

Negative

• Limited initial rollout to San Antonio area only
• Online platform lacks complete purchase functionality, requiring in-store visits

Insights

Retail Innovation Expert

EZPAWN's online-to-store model creates moderate operational innovation but faces significant competition in the established omnichannel retail landscape.

EZPAWN's new Online Shop represents an incremental step toward digital transformation in the pawn industry, blending online browsing with in-store purchasing. This hybrid omnichannel approach strategically addresses two critical pain points in secondhand shopping: inventory visibility and transaction safety.

The platform's core functionality—allowing customers to search by zip code, view local inventory with photos and descriptions, and complete purchases in-store—is essentially a digital catalog system rather than a true e-commerce platform. This distinction is important, as it likely required less technological investment while still modernizing the customer experience.

From an operational perspective, this system creates efficiencies by potentially increasing store traffic quality—customers arrive with specific purchase intent rather than browsing speculatively. The centralized inventory management system underpinning this platform may also improve internal operations and inventory turnover.

However, this innovation faces significant headwinds. The secondhand marketplace is already crowded with sophisticated digital platforms like eBay, Mercari, and Facebook Marketplace that offer complete online transactions. EZPAWN's requirement for in-person completion adds friction that pure digital marketplaces have eliminated.

Additionally, the EZ+ Rewards program integration suggests an attempt to build customer loyalty in an inherently transaction-oriented business. The effectiveness of loyalty programs in pawn operations remains unproven compared to traditional retail.

While this represents a necessary modernization step for EZPAWN, it's a relatively late entry into digital retail transformation that matches rather than exceeds industry standards, making it more defensive than disruptive.

Online Shop combines digital browsing of merchandise with trusted in-store service to enhance customer convenience and safety while shopping secondhand

SAN ANTONIO, Aug. 14, 2025 /PRNewswire/ -- EZPAWN, part of a family of companies owned by EZCORP, Inc., today announces the launch of its Online Shop, allowing customers to easily search for the pre-owned items they need the most and then buy them in store. This experience brings the convenience and value of browsing local secondhand items into the comfort of your home, without the stress, risky meetups with strangers, or hassle of searching multiple stores for a great deal. 

"It's all about meeting our customers where they are and making their experience as convenient as possible," says Scott Sundheim, Chief Marketing Officer, who manages both marketing and customer experience. "With the new Online Shop, we're giving our customers the confidence that the item they want is available near them, a safe and stress-free location to pick it up, and low prices on everyday items of value, including the brands they know and love."

Using the Online Shop website, shop.ezpawn.com, shoppers can search nearby EZPAWN locations by zip code and distance, browse current inventory and deals, view photos and read product descriptions. Whether searching for electronics, handbags, tools or shoes, this online experience provides a catalog of curated local merchandise at a variety of affordable price points. Hundreds of new items are added each week, from niche accessories to household brands that customers love and know.

EZPAWN serves as a local hub for community engagement, promoting relationship-based shopping that allows customers to negotiate, find great deals and quickly receive the cash they need. In addition to the Online Shop, EZPAWN offers a variety of other services to meet customers' needs for short-term cash and quality, pre-owned goods including flexible payment options and layaway programs. EZ+ Rewards, EZPAWN's bespoke rewards program, allows customers to shop and earn points to unlock even more savings and put cash back in their wallets.

"It's more than just finding great deals—it's about serving the local community," said Sundheim. "Each item that comes through our doors has a story, and we take pride in keeping those stories alive in the neighborhoods we serve. It's our way of staying connected to the community."

The new Online Shop is now available at almost all locations in the greater San Antonio area. Visit shop.ezpawn.com to browse items at your nearest store.

About EZPAWN
EZPAWN is part of a family of companies owned by EZCORP, Inc. (NASDAQ: EZPW), a leading provider of pawn services in the United States and Latin America and seller of pre-owned merchandise. EZPAWN operates in 19 states in the US and satisfies short-term cash needs through pawn transactions and buys and sells everyday items of value. Find the EZPAWN location nearest you at www.ezpawn.com/find-a-location.

Follow EZPAWN on Facebook and Instagram.

About EZCORP
Formed in 1989, EZCORP has grown into a leading provider of pawn transactions in the United States and Latin America. We also sell merchandise, primarily collateral forfeited from pawn operations and pre-owned merchandise purchased from customers. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained, focusing on an industry-leading customer experience. EZCORP is traded on NASDAQ under the symbol EZPW and is a member of the S&P 1000 Index and Nasdaq Composite Index.
Follow EZCORP on Instagram and LinkedIn.

Contact:
ezcorp@nextpr.com

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SOURCE EZCORP

FAQ

What is EZPAWN's new Online Shop and how does it work?

EZPAWN's Online Shop (shop.ezpawn.com) is a platform that allows customers to browse local secondhand inventory online and complete purchases in-store. Users can search by zip code, view product photos and descriptions, and check availability at nearby locations.

Where is EZPAWN's Online Shop currently available?

The Online Shop is currently available at almost all EZPAWN locations in the greater San Antonio area.

What types of items can customers find on EZPAWN's Online Shop?

Customers can browse various pre-owned items including electronics, handbags, tools, shoes, and other merchandise from household brands. Hundreds of new items are added weekly.

What benefits does EZPAWN's Online Shop offer compared to traditional secondhand shopping?

The platform offers safer shopping by eliminating risky meetups with strangers, provides verified inventory availability, allows browsing from home, and integrates with EZPAWN's EZ+ Rewards program for additional savings.

How does EZPAWN's EZ+ Rewards program work with the Online Shop?

EZ+ Rewards members can earn points while shopping that can be used to unlock additional savings and receive cash back on their purchases.