JCP&L Encourages Customers to Explore Energy Bill Assistance Options
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Rhea-AI Summary
JCP&L (NYSE: FE) encourages customers to explore year-round energy bill assistance and will host a free in-person event on April 22 at the Charles A. Smith Community Center in Forked River from 10 a.m.–3 p.m.
The Universal Service Fund offers monthly bill credits and a USF Fresh Start to help eliminate past-due balances; eligibility includes household income at or below 60% of state median and paying more than 2% (non-electric heat) or 4% (electric heat) of annual income on electricity. JCP&L serves 1.2 million New Jersey customers and lists other programs including LIHEAP, SHARES, PAGE, Lifeline and Comfort Partners.
Details
News Market Reaction – FE
On Mar 20, the day this news came out, FE closed 2.31% below the previous close.
Data tracked by StockTitan Argus for the Mar 20 session.
Key Figures
- USF income threshold
- 60% of state median income
- Eligibility for Universal Service Fund
- Non-heating energy burden
- 2% of annual income
- Minimum electricity spend if no electric heat for USF
- Electric heat energy burden
- 4% of annual income
- Minimum electricity spend with electric heat for USF
- Event date
- April 22
- Ocean County in-person assistance event
- Event time window
- 10 a.m. to 3 p.m.
- Duration of JCP&L assistance event
- Minimum past-due balance
- $100
- Eligibility threshold for PAGE assistance
- JCP&L customers
- 1.2 million
- Customers served across multiple New Jersey counties
- Transmission mileage
- 24,000 miles
- Approximate length of transmission lines operated
Historical Context
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Crews restored power to over 96% of 800,000+ impacted customers.
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Warned of 50–75 mph winds and detailed mobilized crews and safety steps.
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PJM selected FirstEnergy Transmission for reliability projects totaling about $950M.
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Appointed VP, Transmission Finance to oversee filings, rates and JV initiatives.
24h Move is the share-price change in the day after each event; other market factors may also have contributed.
AI-generated analysis. How Rhea-AI works. Not financial advice.
Company hosting assistance event in
Doug Mokoid, President, FirstEnergy New Jersey: "When temperatures swing to extremes like they did this winter, many customers use more energy to heat or cool their homes, which can lead to higher electric bills. No one should feel stressed about staying comfortable and safe at home. If you're concerned about paying your electric bill, please reach out – our dedicated team is here to help you find options and get back on track."
Get Monthly Bill Credits with the Universal Service Fund
The Universal Service Fund (USF) is a year-round program that helps eligible households manage their energy costs and may eliminate past-due balances through the USF Fresh Start Program.
To qualify, a household must:
- Have a gross income at or below
60% of the state median income level. - Pay more than
2% of its annual income for electricity if it does not have
electric heat, or more than4% of its annual income on electricity if it uses electric heat.
Customers can visit firstenergycorp.com/USF to schedule an appointment with a team member to receive dedicated help completing and submitting their application.
Ocean County Energy Assistance Event
JCP&L will host a free assistance event on April 22 at the Charles A. Smith Community Center (15 E. Lacey Rd.,
More Payment Assistance Programs are Available
Additional payment assistance programs are available to eligible customers:
- The Low-Income Energy Assistance Program (LIHEAP): Direct payment to the utility company to help with home heating costs. Emergency LIHEAP, which helps to maintain or restore service.
- New Jersey Statewide Heating Assistance and Referral for Energy Services (SHARES): Provides low-to-moderate-income households with energy assistance to help maintain or restore service.
- Payment Assistance for Gas & Electric (PAGE): Support for zero- to moderate-income customers who have past-due electric bills and a minimum balance of
$100 - 2-1-1 Helpline: Information helpline that helps identify locally available programs that may assist customers with utility bills or other needs. 2-1-1 is available 24 hours a day, 365 days a year.
- Lifeline: An annual benefit to customers who receive the Pharmaceutical Assistance to the Aged and Disabled (PAAD), meet the PAAD eligibility requirements or receive Supplemental Social Security.
- Comfort Partners Programs: Provides eligible customers with no cost in-home energy usage evaluation and energy-saving home improvements.
We're here to help. Whether you need short-term help or ongoing assistance, JCP&L is here to help keep your home safe and comfortable. Visit firstenergycorp.com/billassist to learn more about available assistance and payment programs.
JCP&L serves 1.2 million
FirstEnergy is dedicated to integrity, safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in
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SOURCE FirstEnergy Corp.
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