Struggling with Seasonal Energy Bills? Mon Power and Potomac Edison Can Help

Rhea-AI Summary

FirstEnergy (NYSE: FE) electric companies Mon Power and Potomac Edison announced bill assistance options for eligible customers on March 24, 2026. Programs include the Dollar Energy Fund, a one-time Emergency Assistance Program, and the 24/7 2-1-1 Helpline to help avoid service termination and manage seasonal bills.

Mon Power serves about 395,000 customers in 34 West Virginia counties; Potomac Edison serves about 285,000 customers in seven Maryland counties and 155,000 in Eastern Panhandle WV. Visit firstenergycorp.com/billassist for program details.

News Market Reaction – FE

+0.80%

+0.80% Session close to close

In the Mar 24 session, FE gained 0.80%, reflecting a mild positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

Market Context

This announcement highlights FE subsidiaries’ efforts to connect customers with bill-assistance tool...

Analysis

This announcement highlights FE subsidiaries’ efforts to connect customers with bill-assistance tools as winter costs linger, detailing programs like emergency hardship funds and the 2-1-1 Helpline available 24/7/365. In recent months, FE’s news flow has focused on customer support, storm response and grid investment. Investors may watch how such initiatives influence customer relationships, regulatory posture and future operational updates across its 10 utilities and 24,000 miles of transmission lines.

Key Figures

Mon Power customers: 395,000 customers Mon Power counties: 34 counties Potomac Edison MD customers: 285,000 customers +4 more

7 metrics

Mon Power customers 395,000 customers Served across 34 West Virginia counties

Mon Power counties 34 counties West Virginia service territory

Potomac Edison MD customers 285,000 customers Served across seven Maryland counties

Potomac Edison WV customers 155,000 customers Eastern Panhandle of West Virginia

Distribution companies 10 electric distribution companies FirstEnergy’s utility subsidiaries

Transmission mileage 24,000 miles Transmission lines operated by FirstEnergy subsidiaries

2-1-1 availability 24 hours a day, 365 days a year 2-1-1 Helpline operating schedule

Historical Context

5 past events · Latest: Mar 20 (Neutral)

Pattern 5 events

Date	Event	Sentiment	24h Move	Catalyst
Mar 20	Bill assistance outreach	Neutral	-2.3%	JCP&L urged customers to explore multiple year-round energy bill assistance options.
Mar 17	Storm restoration update	Positive	-1.1%	Reported restoration of service to over 97% of nearly 1.1M storm-affected customers.
Mar 16	Crews ready for weather	Positive	+1.4%	Detailed restoration progress for 800k+ customers and preparations for additional severe weather.
Mar 12	Severe wind warning	Neutral	+0.7%	Warned of 50–75 mph wind gusts and outlined storm-preparedness and restoration plans.
Mar 02	PJM projects awarded	Positive	-0.3%	PJM selected FE’s transmission unit for reliability projects totaling about $950M of investment.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Pattern Detected

Recent FE news has focused on customer support, storm response and grid investment, with mixed price reactions and both alignment and divergence around operational updates.

Recent Company History

Over the last month, FE news has highlighted customer assistance and operational reliability. On Mar 20, JCP&L promoted energy bill assistance options and the stock moved -2.31%. Multiple March storm-related updates (Mar 12–17) detailed preparations, restoration progress for over 800,000–1.1 million customers, and significant field resources, with price moves between about -1.06% and +1.41%. On Mar 2, FE announced roughly $950 million in PJM-awarded transmission projects and related investments, with a modest negative reaction of -0.35%. Today’s customer bill-assistance focus fits this operational and customer-service narrative.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Bill assistance programs are available to eligible customers

FAIRMONT, W.Va., March 24, 2026 /PRNewswire/ -- As winter winds down, many West Virginia households are still feeling the strain of higher energy use from the season's frigid temperatures. Mon Power and Potomac Edison, FirstEnergy Corp. (NYSE: FE) electric companies, want customers to know that help is available. A range of bill assistance programs can make it easier to manage monthly electricity costs and stay comfortable as we head into spring.

Jim Myers, President, FirstEnergy West Virginia and Maryland: "We know many families are juggling a lot right now, and that seasonal electric bills can add stress on top of other household expenses. We want them to know that we are here to help keep their monthly electric bills affordable with a variety of assistance programs and payment options. Reaching out early can open the door to more support."

The following bill assistance programs are available for eligible customers:

• Dollar Energy Fund (DEF): An emergency hardship fund to assist with maintaining or restoring utility service.
• Emergency Assistance Program (EAP): A one-time payment to help avoid termination of service.
• 2-1-1 Helpline: Information helpline that helps identify locally available programs that may assist customers with utility bills or other needs. 2-1-1 is available 24 hours a day, 365 days a year.

We're here for you. Whether you need temporary help or ongoing support, Mon Power and Potomac Edison are committed to helping you stay warm and safe at home. Visit firstenergycorp.com/billassist to learn more about assistance and payment programs that may fit your needs.

Mon Power serves about 395,000 customers in 34 West Virginia counties. Follow Mon Power at mon-power.com, on X @MonPowerWV and on Facebook at facebook.com/MonPowerWV.

Potomac Edison serves about 285,000 customers in seven Maryland counties and 155,000 customers in the Eastern Panhandle of West Virginia. Follow Potomac Edison at potomacedison.com, on X @PotomacEdison and on Facebook at facebook.com/PotomacEdison.

FirstEnergy is dedicated to integrity, safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company's transmission subsidiaries operate approximately 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions. Follow FirstEnergy online at firstenergycorp.com and on X @FirstEnergyCorp.

View original content to download multimedia:https://www.prnewswire.com/news-releases/struggling-with-seasonal-energy-bills-mon-power-and-potomac-edison-can-help-302723727.html

SOURCE FirstEnergy Corp.

FAQ

What bill assistance programs did FirstEnergy (FE) announce on March 24, 2026?

FirstEnergy highlighted three main programs: Dollar Energy Fund, Emergency Assistance Program, and the 2-1-1 Helpline. According to FirstEnergy, these offer emergency hardship grants, one-time payments to avoid termination, and a 24/7 referral helpline for local support programs.

Who is eligible for the Dollar Energy Fund and how can FE customers apply?

Dollar Energy Fund assists eligible customers facing emergency hardship to maintain or restore service. According to FirstEnergy, customers should visit firstenergycorp.com/billassist or contact their local Mon Power or Potomac Edison customer service to check eligibility and apply.

How does the Emergency Assistance Program from Mon Power and Potomac Edison help avoid service termination?

The Emergency Assistance Program provides a one-time payment to help customers avoid termination of service. According to FirstEnergy, qualifying customers can receive this immediate financial support by coordinating with the utility and local assistance partners listed on the billassist webpage.

What is the 2-1-1 Helpline and when is it available for FE customers?

The 2-1-1 Helpline connects customers to local programs that may assist with utility bills and other needs. According to FirstEnergy, 2-1-1 is available 24 hours a day, 365 days a year, and provides referrals to local aid organizations.

How many customers do Mon Power and Potomac Edison serve under FirstEnergy (FE)?

Mon Power serves about 395,000 customers in 34 West Virginia counties. According to FirstEnergy, Potomac Edison serves about 285,000 customers in seven Maryland counties and 155,000 customers in the Eastern Panhandle of West Virginia.

Where can FE customers find more information about payment options and assistance programs?

Customers can find program details and payment options at firstenergycorp.com/billassist. According to FirstEnergy, the webpage lists eligibility, program descriptions, and contact information for Mon Power and Potomac Edison customer service and local partners.