Five9 Named a Leader in Inaugural IDC MarketScape for European Contact Center as a Service

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10/14/2025 - 04:00 AM

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced that it has been named a Leader in the inaugural IDC MarketScape: European Contact Center as a Service 2025 Vendor Assessment (Doc # EUR153005525, October 2025). We believe this recognition reflects Five9’s demonstrated strengths in supporting European enterprises facing complex requirements for data protection, sovereignty, and compliance while modernizing omni-channel customer experiences.

European enterprises operate within some of the world’s most complex regulatory landscapes as they work to transform customer experiences. The IDC MarketScape noted, “Five9 is among global contact center providers with an established position in Europe, including UK&I, DACH, Benelux, the Nordics, and more. It continues to expand to other countries in Europe, MEA, and APAC. Its GenAI-powered multilingual omni-channel customer engagement capabilities, along with other advanced offerings, place it well to benefit from market opportunities. A focus on partner incentives supports its expansion plans in the region, while its industry-specific compliance (including MiFID) positions Five9 as a suitable provider in the finance industry.”

“In this first European-focused IDC MarketScape for CCaaS, we found that Five9 is a strong choice for enterprises looking to elevate customer engagement while addressing the region’s stringent regulatory and data residency standards,” said Oru Mohuiddin, Research Director, IDC. “Five9’s omni-channel platform, combined with advanced AI capabilities such as real-time transcription, translation, and knowledge discovery, positions the company as a leader for organizations that require both innovation and dependability across Europe’s diverse markets.”

“AI is reshaping the contact center into an intelligent, agentic system that elevates both customer and agent experiences,” said Mike Burkland, CEO, Five9. “We believe being named a Leader in the first IDC MarketScape for European CCaaS affirms our commitment to helping enterprises across Europe innovate with confidence, scale with resilience, and realize the full potential of AI-driven customer experience.”

Five9’s momentum in Europe is supported by its growing ecosystem of regional resellers and partners. Through collaboration with trusted local partners, Five9 aims to help enterprises deploy solutions more efficiently and in alignment with local compliance and industry-specific requirements. This partner-centric model is designed to support the adoption of advanced AI-driven contact center solutions at scale while helping customers maintain confidence in local delivery and ongoing support.

Companies like Yopa, Doctor Care Anywhere, Puma, and others, have adopted Five9’s technology to support their customer experiences today.

For more information, download our profile of the IDC MarketScape: European Contact Center as a Service 2025 Vendor Assessment here.

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.

About Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. For more information, visit www.five9.com.

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