Five9 Stock Price, News & Analysis

Five9 announced its annual CX Summit Canada on December 1, 2022, aimed at guiding Canadian businesses in migrating contact centers to the cloud. The event will feature discussions on the challenges of adopting cloud solutions, including system integration and security. A panel of industry leaders, including representatives from Teladoc Health, will share insights on future contact center trends. The summit emphasizes the importance of cloud migration for improving customer experience and operational efficiency, crucial for retaining customer loyalty in today's digital landscape.

Five9, a leading provider of intelligent cloud contact center software, will present at multiple investor conferences. Key dates include: Wells Fargo TMT Summit on November 29 at 9:20 AM PT, UBS Global TMT Conference on December 6 at 11:40 AM ET, and Barclays Global TMT Conference on December 7 at 3:40 PM PT. Webcasts will be available on their investor relations website. The Five9 Intelligent Cloud Contact Center enhances customer experiences through digital engagement, analytics, and AI, supporting over 2,500 global customers.

Five9, Inc. (NASDAQ:FIVN) reported strong Q3 2022 results with a 29% revenue growth year-over-year, reaching $198.3 million. The Enterprise business saw a 37% increase in LTM subscription revenue. However, GAAP net loss widened to $(23.2) million, up from $(20.5) million in Q3 2021. Adjusted EBITDA rose to $36.7 million (18.5% margin), while GAAP operating cash flow improved significantly to $30.5 million. CEO transition planned as Mike Burkland hands over to Rowan Trollope, stressing ongoing growth opportunities in cloud solutions.

Five9, Inc. (Nasdaq: FIVN) will discuss its third quarter 2022 financial results in a conference call on November 7, 2022, at 4:30 p.m. ET. Participants can register for the call via Zoom. The Five9 platform serves over 2,500 customers worldwide, offering cloud contact center solutions designed for enhanced productivity, revenue growth, and customer trust. The company focuses on digital engagement, analytics, and AI-driven customer experiences, emphasizing security and scalability.

Mike Burkland will return as the CEO of Five9 after the resignation of Rowan Trollope, effective November 28, 2022. Burkland, who previously served as CEO and Chairman, expressed enthusiasm about leading the team again after overcoming health challenges. Five9 anticipates Q3 2022 revenue of approximately $198 million, exceeding earlier guidance of $192.5 to $193.5 million, with expected non-GAAP earnings per share of about $0.38. The finalized financial results will be reported on November 7, 2022.

Five9 (NASDAQ: FIVN) announced its latest offering, Service Cloud Voice for Partner Telephony, enhancing integration with Salesforce (NEO: CRM). This upgrade meets the rising demand for improved customer experience in contact centers by providing agents and supervisors access to CRM and omnichannel insights. Key features include inbound screen pops, call logging, and data sharing across systems, driving personalized service. The integration aims to boost productivity and create a connected customer experience.

Five9 (NASDAQ: FIVN) announced results from a Forrester Consulting Total Economic Impact study, showcasing enterprises using the Five9 Platform achieving a 213% ROI. The study highlights that a composite organization realized benefits of $27.58 million over three years against costs of $8.81 million, leading to a net present value of $18.77 million. Key savings were reported from automating tasks with Intelligent Virtual Agents and improving operational efficiency, positioning Five9 as a critical solution during economic challenges.

Five9, Inc. (NASDAQ:FIVN), a leading provider of intelligent cloud contact center software, has announced management presentations at upcoming investor conferences. The Deutsche Bank Technology Conference is scheduled for September 1st at 10:15 AM PT, followed by the Evercore ISI Technology Conference on September 7th at 8:00 AM ET. Webcasts can be accessed on the company’s investor relations website. Five9 serves over 2,500 customers globally, offering innovative solutions that enhance productivity and customer engagement.

Five9, a cloud contact center provider, released its 2022 International Customer Service Index, revealing key trends in customer engagement and workplace dynamics. The survey, conducted with Zogby Analytics, highlighted that 86% of businesses experienced increased call volumes, and 90% are prioritizing agent and employee experiences. The report also noted a growing reliance on AI, with 73% of contact centers using it to enhance operations. Additionally, 91% of respondents observed a rise in non-voice interactions, projecting a significant shift towards self-service by 2024.