Welcome to our dedicated page for Freshworks news (Ticker: FRSH), a resource for investors and traders seeking the latest updates and insights on Freshworks stock.
Freshworks Inc. (NASDAQ: FRSH) is a SaaS company that builds uncomplicated service software for customer and employee experiences, and its news flow reflects this focus on CX, EX, and AI-powered service operations. On this page, readers can follow company announcements about product innovation, financial performance, leadership changes, and strategic initiatives.
Recent Freshworks news has highlighted new AI capabilities across its core products. The company has unveiled enhancements to Freshservice, its AI-powered IT Service Management platform, including Freddy AI Agents and Freddy AI Insights that aim to resolve issues faster, prevent problems earlier, and give IT leaders conversational insights into service patterns. It has also announced updates to Freshdesk, its customer service solution, such as the Freshdesk Command Center, vertical AI agents for industries like eCommerce and fintech, and Freddy AI Insights for CX teams.
Freshworks’ news releases also cover enterprise service management developments, including Freshservice for Business Teams becoming available as a standalone product for non-IT functions like HR, Finance, and Legal. In addition, the company has reported a definitive agreement to acquire FireHydrant, an AI-powered incident management platform, to deepen its IT service and operations portfolio as an AI-native ServiceOps solution.
Investors and observers will also find earnings announcements, guidance updates, and details on events such as Investor Day, where Freshworks discusses its vision, strategy, and financial outlook. Leadership appointments, such as new executives in marketing and sales roles, are another recurring theme in the company’s news. This page offers a centralized view of these updates for anyone tracking FRSH stock, Freshworks’ product evolution, or its AI and service management strategy.
Freshworks (NASDAQ: FRSH) has announced it will release its fourth quarter and full year 2024 financial results on Tuesday, February 11, 2025, after market close. The company will host a live audio webcast at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time on the same day to discuss financial results and business highlights.
The webcast will be available through the Freshworks investor relations website, where investors can also access the press release before the event begins. A replay of the webcast will be made available on the same platform following the presentation.
Freshworks (NASDAQ: FRSH) has announced its participation in the 27th Annual Needham Growth Conference. Joon Huh, Senior Vice President of Investor Relations and Treasury, will engage in a fireside chat on Tuesday, January 14, 2025, at 8:45 a.m. Pacific Time (11:45 a.m. Eastern Time).
Investors and interested parties can access an audio webcast replay of the presentation through the Freshworks investor relations website at https://ir.freshworks.com.
Freshworks (NASDAQ: FRSH) has appointed Srinivasan Raghavan as its new Chief Product Officer. Raghavan, who has over two decades of experience in the enterprise SaaS industry, will lead the company's product strategy and vision for its AI, customer experience (CX), and employee experience (EX) solutions.
Raghavan's previous roles include Chief Product Officer at RingCentral and Senior Vice President of Product at Five9. He has a track record of driving enterprise growth and managing complex multi-product scaling efforts. Raghavan will report directly to CEO and President Dennis Woodside.
Woodside emphasized Raghavan's qualifications in AI and his vision for future growth. Raghavan's technical expertise and experience in product management, user experience, and corporate strategy will contribute to Freshworks' goals. He holds degrees in Computer Science and Engineering, and an MBA from the University of Chicago Booth School of Business.
Freshworks (NASDAQ: FRSH) has announced that Tyler Sloat, Chief Operating Officer and Chief Financial Officer, will participate in a fireside chat at the UBS Global Technology Conference. The event is scheduled for Tuesday, December 3, 2024, at 12:35 p.m. Pacific Time (3:35 p.m. Eastern Time).
Interested parties can access an audio webcast replay of the discussion through the Freshworks investor relations website at ir.freshworks.com.
Freshworks (NASDAQ: FRSH) reported strong Q3 2024 results with revenue growing 22% year-over-year to $186.6 million. The company improved its operating cash flow margin to 23% and free cash flow margin to 21%. While GAAP loss from operations was $(38.9) million, non-GAAP income from operations increased to $24.0 million. The company reported 22,359 customers contributing more than $5,000 in ARR, up 14% year-over-year. Net dollar retention rate was 107%. The Board authorized a $400 million stock repurchase program.
Freshworks (NASDAQ: FRSH) has launched Freddy AI Agent, a new autonomous service agent for customer and employee experience that can be deployed without coding in minutes. The AI agent has demonstrated impressive results in beta testing, autonomously resolving an average of 45% of customer support requests and 40% of IT service requests.
The solution features rapid deployment without coding requirements, 24/7 autonomous operation, multi-language support, and enterprise-grade security. Early adopters like Bchex, Porsche eBike, and Hobbycraft have reported significant productivity gains. The AI agent learns from existing documents and websites, providing personalized customer support and IT assistance across multiple channels.
Freshworks Inc. (NASDAQ: FRSH) has announced that it will release its financial results for the third quarter ended September 30, 2024, after the market closes on Wednesday, November 6, 2024. The company will host a live audio webcast at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time on the same day to discuss the financial results and business highlights.
Investors and interested parties can access the webcast through the Freshworks investor relations website at https://ir.freshworks.com. A replay of the webcast will also be available on the same website after the event. The press release containing the financial results will be accessible on the investor relations website before the start of the webcast.
Freshworks Inc. (NASDAQ: FRSH), a leading software company, has announced its participation in the Oppenheimer 27th Annual Technology, Internet & Communications Conference. Tyler Sloat, the company's Chief Operating Officer and Chief Financial Officer, is scheduled to engage in a fireside chat on August 12, 2024, at 9:25 a.m. Pacific Time (12:25 p.m. Eastern Time).
This event presents an opportunity for investors and industry analysts to gain insights into Freshworks' strategies and performance. An audio webcast replay of the session will be made available on the Freshworks investor relations website at https://ir.freshworks.com, allowing those unable to attend live to access the information at their convenience.
Freshworks Inc. (NASDAQ: FRSH) reported strong Q2 2024 results with total revenue of $174.1 million, up 20% year-over-year. The company achieved a free cash flow margin of 19% and non-GAAP income from operations of $13.1 million. Key metrics include:
- 21,744 customers contributing over $5,000 in ARR, up 14% YoY
- Net dollar retention rate of 106%
- Non-GAAP diluted net income per share of $0.08
- Cash, cash equivalents, and marketable securities of $1.02 billion
Freshworks completed the acquisition of Device42, Inc., enhancing its IT Asset Management solutions. The company also launched a new data center in the UAE and introduced new leadership roles to support growth and expansion.
Freshworks (NASDAQ: FRSH) will release its Q2 2024 financial results on July 30, 2024, after market close. The announcement will cover the financial period ending June 30, 2024. Freshworks will host a live audio webcast on the same day at 2:00 p.m. PT / 5:00 p.m. ET to discuss the results and provide business updates. The webcast and its replay will be available on the Freshworks investor relations website.