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HONEYWELL STUDY REVEALS MORE THAN 80% OF COMMERCIAL BUILDING MANAGERS PLAN TO INCREASE THE USE OF AI TO OPTIMIZE OPERATIONS

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Honeywell (HON) released its AI in Buildings study revealing that 84% of commercial building decision makers plan to increase AI usage in the next year. The study, surveying U.S. building managers overseeing facilities with 250+ occupants, found widespread AI adoption for operational optimization.

Key findings show that 60% of respondents already use AI for streamlined maintenance, while 49% employ predictive maintenance. Security applications are prominent, with 63% using AI for unusual behavior monitoring, 52% for occupant safety tracking, and 45% for biometric access control.

Building efficiency is another focus area, with 55% utilizing AI for energy management, 41% for water usage monitoring, and 40% for temperature control. However, 92% of respondents report challenges in hiring skilled tech workers, indicating significant opportunities for AI to support workforce development and upskilling.

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Positive

  • High adoption rate with 84% planning to increase AI usage
  • 60% already implementing AI for maintenance optimization
  • Strong security integration with 63% using behavioral monitoring
  • Widespread energy management adoption at 55%

Negative

  • 92% report difficulties hiring skilled tech workers
  • Less than half (41%) utilizing water usage monitoring capabilities
  • Only 49% currently using predictive maintenance features

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Building managers are reporting the use of AI to help them enhance operational efficiencies with streamlined maintenance, upgraded security and optimized energy usage

CHARLOTTE, N.C., Feb. 27, 2025 /PRNewswire/ -- Honeywell (Nasdaq: HON) today released the findings of its AI in Buildings study, which revealed that 84% of commercial building decision makers plan to increase their use of AI in the next year to help them improve security, streamline energy management and integrate predictive maintenance.

In this study of U.S. building managers and decision makers with more than 250 building occupants, Honeywell found that across property types, respondents are increasingly using AI to help improve process efficiency, productivity and operations. However, since most respondents (92%) reported challenges in hiring skilled, tech-savvy individuals, a greater opportunity remains ahead for building operations to tap into AI's capabilities to enhance employee training, augment their current workforce and ultimately help upskill labor to support the sector's rapidly changing needs.

"AI in buildings is a game-changer that not only helps decision makers potentially maximize operations and efficiencies, but it can also help improve security for guests, minimize energy usage for tenants and reduce costly downtime by flagging issues before they happen," said Billal Hammoud, president and CEO of Honeywell's building automation segment. "With basic AI functions already integrated into many commercial buildings, leaders should pivot their focus to the upskilling opportunities it presents for employees who can tap into AI to help buildings reduce carbon emissions while being more secure and operationally efficient."

For commercial buildings, Honeywell's research found that AI has moved beyond experimental and is now becoming mainstream, as evidenced by its increased usage for day-to-day building management. Key findings include:

  • Nearly 60% of respondents have already adopted AI to streamline maintenance and repair processes.
    • One of the most common use cases is predictive maintenance, which helps identify issues before they become larger concerns and is currently used by 49% of respondents.
  • Security and safety are also top-of-mind for more than half of all respondents.
    • Frequent use cases cited by respondents were monitoring for unusual behavior (63%), location tracking systems for occupant safety (52%) and biometrics-based access control systems (45%).
  • Decision makers are turning to AI for everything from temperature control to water usage.
    • More than half (55%) of respondents currently use AI for overall building energy management, 41% use it for water usage monitoring, and 40% implement it for temperature comfort.

To learn more about the research results and how Honeywell's solutions are helping buildings deliver stronger operational efficiency and fire and life safety, visit buildings.honeywell.com.

Methodology
Honeywell commissioned Wakefield Research to conduct the Honeywell Building Managers Research Survey, which polled 250 U.S. building managers and senior decision makers across building types including offices, hospitals, airports, schools, universities, hotels and data centers. To participate in the research, respondents had to use AI-enabled property management systems in buildings with 250+ occupants.

About Honeywell
Honeywell is an integrated operating company serving a broad range of industries and geographies around the world. Our business is aligned with three powerful megatrends – automation, the future of aviation and energy transition – underpinned by our Honeywell Accelerator operating system and Honeywell Forge IoT platform. As a trusted partner, we help organizations solve the world's toughest, most complex challenges, providing actionable solutions and innovations through our Aerospace Technologies, Industrial Automation, Building Automation and Energy and Sustainability Solutions business segments that help make the world smarter and safer as well as more secure and sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.

Contact: 
Honeywell
Dawn Wotapka
(631) 943-3782
dawn.wotapka@honeywell.com

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/honeywell-study-reveals-more-than-80-of-commercial-building-managers-plan-to-increase-the-use-of-ai-to-optimize-operations-302386514.html

SOURCE Honeywell

FAQ

What percentage of building managers plan to increase AI usage according to Honeywell's 2025 study?

84% of commercial building decision makers plan to increase their use of AI in the next year for security, energy management, and predictive maintenance.

How many HON study respondents currently use AI for building maintenance?

Nearly 60% of respondents have already adopted AI to streamline maintenance and repair processes.

What are the main security applications of AI in buildings according to HON's research?

63% use AI for unusual behavior monitoring, 52% for occupant safety tracking, and 45% for biometrics-based access control systems.

What percentage of buildings in HON's study use AI for energy management?

55% of respondents currently use AI for overall building energy management.

What workforce challenge did Honeywell's 2025 AI study identify?

92% of respondents reported challenges in hiring skilled, tech-savvy individuals for building operations.