Helport AI Launches Helport Remote to Redefine Global Contact Center Management
Helport AI (NASDAQ: HPAI) has launched Helport Remote, a new AI-powered workforce monitoring and management tool designed for global contact centers. The platform features a dual-interface architecture with agent-side client and operations dashboard, proprietary WebRTC-based video monitoring technology, and data-driven performance analytics.
Key features include automated time tracking, dynamic scheduling across time zones, high-quality video monitoring with low bandwidth usage, and comprehensive performance reporting. The solution is built with enterprise-grade security and scalable architecture to support operations of any size.
The launch follows Helport AI's expansion in Southeast Asia and leverages the company's experience from its Philippines office, established in January 2025, which hosts over 100 AI-enabled contact center agents. The platform aims to address the challenges of managing remote workforces while ensuring compliance with work-hour regulations.
Helport AI (NASDAQ: HPAI) ha lanciato Helport Remote, un nuovo strumento di monitoraggio e gestione della forza lavoro basato sull'intelligenza artificiale, progettato per contact center globali. La piattaforma presenta un'architettura a doppia interfaccia con un client lato agente e una dashboard operativa, tecnologia proprietaria di monitoraggio video basata su WebRTC e analisi delle prestazioni basate sui dati.
Le funzionalità principali includono tracciamento automatico del tempo, pianificazione dinamica attraverso fusi orari, monitoraggio video di alta qualità con basso utilizzo di banda e reportistica completa sulle prestazioni. La soluzione è realizzata con sicurezza di livello enterprise e un'architettura scalabile per supportare operazioni di qualsiasi dimensione.
Il lancio segue l'espansione di Helport AI nel Sud-est asiatico e si basa sull'esperienza maturata nell'ufficio delle Filippine, aperto a gennaio 2025 e che ospita oltre 100 agenti di contact center abilitati all'IA. La piattaforma mira a risolvere le sfide della gestione delle forze lavoro remote garantendo al contempo la conformità alle normative sulle ore di lavoro.
Helport AI (NASDAQ: HPAI) ha lanzado Helport Remote, una nueva herramienta de monitoreo y gestión de la fuerza laboral impulsada por IA, diseñada para centros de contacto globales. La plataforma cuenta con una arquitectura de doble interfaz con un cliente del lado del agente y un panel de operaciones, tecnología propietaria de monitoreo de video basada en WebRTC y análisis de rendimiento basados en datos.
Las características clave incluyen seguimiento automático del tiempo, programación dinámica a través de zonas horarias, monitoreo de video de alta calidad con bajo uso de ancho de banda y reportes completos de rendimiento. La solución está construida con seguridad de nivel empresarial y una arquitectura escalable para soportar operaciones de cualquier tamaño.
El lanzamiento sigue a la expansión de Helport AI en el Sudeste Asiático y aprovecha la experiencia de la compañía en su oficina en Filipinas, establecida en enero de 2025, que cuenta con más de 100 agentes de centros de contacto habilitados con IA. La plataforma busca abordar los desafíos de gestionar fuerzas laborales remotas asegurando el cumplimiento de las regulaciones de horas laborales.
헬포트 AI (NASDAQ: HPAI)는 글로벌 컨택센터를 위해 설계된 AI 기반 인력 모니터링 및 관리 도구인 Helport Remote를 출시했습니다. 이 플랫폼은 에이전트 측 클라이언트와 운영 대시보드를 갖춘 이중 인터페이스 아키텍처, 독자적인 WebRTC 기반 영상 모니터링 기술, 데이터 기반 성과 분석 기능을 제공합니다.
주요 기능으로는 자동 시간 추적, 시간대별 동적 스케줄링, 낮은 대역폭 사용의 고품질 영상 모니터링, 포괄적인 성과 보고서가 포함됩니다. 이 솔루션은 엔터프라이즈급 보안과 확장 가능한 아키텍처로 모든 규모의 운영을 지원하도록 설계되었습니다.
이번 출시는 헬포트 AI가 동남아시아로 확장한 이후 이루어졌으며, 2025년 1월 설립된 필리핀 오피스에서의 경험을 기반으로 합니다. 해당 오피스에는 100명 이상의 AI 지원 컨택센터 에이전트가 근무 중입니다. 이 플랫폼은 원격 인력 관리의 어려움을 해결하고 근무 시간 규정 준수를 보장하는 것을 목표로 합니다.
Helport AI (NASDAQ : HPAI) a lancé Helport Remote, un nouvel outil de surveillance et de gestion des effectifs alimenté par l'IA, conçu pour les centres de contact mondiaux. La plateforme offre une architecture à double interface avec un client côté agent et un tableau de bord opérationnel, une technologie propriétaire de surveillance vidéo basée sur WebRTC, ainsi qu'une analyse des performances basée sur les données.
Les fonctionnalités clés incluent le suivi automatique du temps, la planification dynamique à travers les fuseaux horaires, une surveillance vidéo de haute qualité avec une faible consommation de bande passante, et des rapports complets sur les performances. La solution est conçue avec une sécurité de niveau entreprise et une architecture évolutive pour prendre en charge des opérations de toutes tailles.
Ce lancement fait suite à l'expansion de Helport AI en Asie du Sud-Est et s'appuie sur l'expérience de la société acquise dans son bureau aux Philippines, établi en janvier 2025, qui compte plus de 100 agents de centres de contact dotés d'IA. La plateforme vise à relever les défis de la gestion des effectifs à distance tout en assurant la conformité aux réglementations sur les heures de travail.
Helport AI (NASDAQ: HPAI) hat Helport Remote eingeführt, ein neues KI-gestütztes Tool zur Überwachung und Verwaltung von Arbeitskräften, das für globale Contact Center entwickelt wurde. Die Plattform verfügt über eine Dual-Interface-Architektur mit einem Agentenseitigen Client und einem Operations-Dashboard, proprietärer WebRTC-basierter Videoüberwachungstechnologie und datengetriebener Leistungsanalyse.
Zu den Hauptmerkmalen gehören automatisches Zeiterfassung, dynamische Planung über Zeitzonen hinweg, hochwertige Videoüberwachung mit geringem Bandbreitenverbrauch und umfassende Leistungsberichte. Die Lösung ist mit unternehmensgerechter Sicherheit und skalierbarer Architektur ausgestattet, um Operationen jeder Größe zu unterstützen.
Der Launch folgt auf die Expansion von Helport AI in Südostasien und nutzt die Erfahrungen des Unternehmens aus dem im Januar 2025 gegründeten Büro auf den Philippinen, in dem über 100 KI-gestützte Contact Center Agenten tätig sind. Die Plattform zielt darauf ab, die Herausforderungen bei der Verwaltung von Remote-Arbeitskräften zu bewältigen und gleichzeitig die Einhaltung der Arbeitszeitvorschriften sicherzustellen.
- Launch of new product targeting the growing remote contact center management market
- Efficient video monitoring technology with low bandwidth requirements, reducing operational costs
- Scalable enterprise-grade security architecture suitable for organizations of all sizes
- Established presence in key markets with 100+ AI-enabled agents in Philippines office
- Product success depends on market adoption in competitive contact center industry
- Implementation may require significant client infrastructure changes
- Potential privacy concerns regarding video monitoring features
Insights
Helport AI launches AI-powered remote workforce management solution targeting the growing global contact center market with monitoring, scheduling and analytics capabilities.
Helport AI has strategically expanded its product portfolio with the launch of Helport Remote, a comprehensive workforce monitoring solution specifically designed for distributed contact center operations. This product addresses the growing shift toward remote and hybrid work models in the customer service industry, where management visibility and operational control have become significant challenges.
The solution's dual-interface architecture provides automated time tracking capabilities for agents while giving managers a consolidated dashboard for cross-border team oversight. A key technical differentiator is the company's proprietary WebRTC infrastructure that enables video monitoring with minimal bandwidth requirements—making it cost-effective for mid-market adopters while maintaining enterprise-grade functionality.
This launch represents a logical evolution of Helport's core competencies in AI-powered customer communications. The company has built this solution upon substantial domain expertise, with their Philippines office (established January 2025) serving as both an operational center and real-world testing environment with over 100 AI-enabled agents.
The timing is strategically sound, targeting the Philippines' massive contact center market where millions of agents support global clients. The product addresses critical pain points in this sector: regulatory compliance across jurisdictions, performance visibility in decentralized teams, and data-driven workforce optimization.
From a competitive standpoint, Helport Remote combines several typically separate functions—time tracking, video monitoring, performance analytics—into a unified platform designed specifically for contact centers rather than general remote work. This focused approach could help differentiate it in the increasingly crowded workforce management space.
AI-Powered Workforce Monitoring Tool Developed for Large-Scale, Global Operations Targets Rapidly Expanding Remote Customer Service Industry
New Offering Pioneers Intelligent Time Management, Video Monitoring, and Performance Insights Across Borders
SINGAPORE and MANILA, Philippines and SAN DIEGO, May 13, 2025 (GLOBE NEWSWIRE) -- Helport AI Limited (NASDAQ: HPAI) (“Helport AI” or the “Company”), an AI technology company serving enterprise clients with intelligent customer communication software and services, today announced the launch of Helport Remote, a new workforce monitoring and management tool designed to support the evolving needs of remote contact centers. Engineered specifically for large-scale, multinational contact center operations, Helport Remote aims to empower management teams to achieve greater visibility, control, and efficiency in an increasingly decentralized workforce environment.
The launch follows Helport AI’s strategic expansion across Southeast Asia and builds upon the Company’s AI-powered innovations in customer communication software. With remote and hybrid work models becoming the norm for contact centers globally, Helport Remote is designed to address critical challenges in agent oversight, time zone scheduling, and operational transparency.
Bridging the Distance: A Smarter Way to Manage Remote Contact Centers
Helport Remote combines multiple features into an intuitive and scalable solution for enterprise operations, including:
- Dual-Interface Architecture: The product consists of an agent-side client and an operations dashboard. The agent client can be installed seamlessly and runs in the background to automatically track working hours, training time, and meeting participation—without disrupting workflow. Meanwhile, the operations dashboard enables dynamic, time zone-aware scheduling, real-time oversight, and flexible resource deployment across regions.
- Video Monitoring Technology: Leveraging Helport AI’s proprietary WebRTC infrastructure, Helport Remote enables efficient, high-quality video stream monitoring with minimal bandwidth usage. This makes it especially suitable for small and mid-sized businesses concerned about cost, while delivering robust visibility into agent environments. Monitoring intervals and alert methods (e.g., email, SMS) can be customized to meet varying compliance and business needs.
- Data-Driven Decision Support: As user behavior data is accumulated, Helport Remote generates comprehensive performance reports, including time tracking, compliance analysis, and agent productivity metrics. These reports offer actionable insights to optimize shift planning, elevate service standards, and align agent operations with customer expectations.
- Security and Scalability: Designed with enterprise-grade security and modular architecture, Helport Remote has the ability to scale with organizations—whether organizations are operating local teams or managing thousands of agents across borders.
“Our vision with Helport Remote is to bring intelligence, simplicity, and strategic control to the remote operations space,” said Guanghai Li, CEO of Helport AI. “By integrating behavioral data, time-sensitive scheduling, and low-bandwidth video into a single platform, we aim to redefine what it means to manage a global contact center workforce in the age of AI.”
Built on Decades of Contact Center Expertise
With deep roots in the contact center industry, Helport AI’s founding team brings decades of experience delivering enterprise technology solutions tailored for customer service and business process outsourcing (BPO) environments. The Company has built an established base of contact center clients across geographic regions, supporting high-volume, compliance-driven operations. Helport AI’s newly established Philippines office, launched in January 2025, serves as a proving ground for innovation—hosting over 100 AI-enabled contact center agents who are actively delivering proofs of concept and servicing a wide range of clients across sectors and geographies. This operational foundation ensures Helport Remote is built on a rich understanding of real-world agent workflows and global service demands.
Unlocking Global Talent While Staying Compliant
Helport Remote is expected to be particularly relevant to emerging offshore markets such as the Philippines, where millions of agents serve multinational clients across time zones. Helport Remote seeks to facilitate both operational agility and compliance with statutory work-hour regulations, helping enterprise clients meet service-level agreements while maintaining agent performance and well-being.
As the contact center industry continues to evolve, Helport Remote reflects Helport AI’s commitment to empowering businesses with tools that match the speed and complexity of the modern service landscape.
About Helport AI
Helport AI (NASDAQ: HPAI) is a global technology company serving enterprise clients with intelligent customer communication software and services. Its flagship product, AI Assist, acts as a real-time co-pilot for customer contact teams, delivering smart guidance and tools designed to drive sales, improve customer engagement, and lower costs. The Company’s mission is to empower everyone to work as an expert—using AI to elevate, not replace, human capability. Learn more at www.helport.ai.
Forward-Looking Statements
Certain statements in this announcement are forward-looking, including, but not limited to, Helport AI’s business strategies, expansion plans, and anticipated results. These statements involve risks and uncertainties based on current expectations and projections. Investors can identify these forward-looking statements by words or phrases such as “approximates,” “believes,” “hopes,” “expects,” “anticipates,” “estimates,” “projects,” “intends,” “plans,” “will,” “would,” “should,” “could,” “may” or other similar expressions, although not all forward-looking statements contain these identifying words. Helport AI undertakes no obligation to update or revise publicly any forward-looking statements to reflect subsequent occurring events or circumstances, or changes in its expectations, except as may be required by law. Although Helport AI believes that the expectations expressed in these forward-looking statements are reasonable, it cannot assure you that such expectations will turn out to be correct, and Helport AI cautions investors that actual results may differ materially from the anticipated results and encourages investors to review other factors that may affect its future results in Helport AI’s registration statement and other filings with the U.S. Securities and Exchange Commission.
Media Contact
Helport AI Investor Relations
Email: ir@helport.ai
Website: https://ir.helport.ai/
External Investor Relations Contact
Chris Tyson
Executive Vice President, MZ North America
Direct: +1 949-491-8235
Email: HPAI@mzgroup.us
Website: www.mzgroup.us
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