AI, Analytics Boost Supply Chain Agility

Key Terms

digital twins technical

Digital twins are virtual replicas of physical objects, systems, or processes that simulate their real-world counterparts in real time. They allow users to monitor, analyze, and predict how the actual entity will behave under different conditions. For investors, digital twins can provide valuable insights into performance and potential risks, helping to make better-informed decisions.

erp technical

ERP, or Enterprise Resource Planning, is a comprehensive software system that helps organizations manage and integrate core business processes such as finance, supply chain, and human resources in one unified platform. For investors, ERP systems can indicate how efficiently a company operates; strong and well-integrated systems often suggest good management and potential for sustainable growth.

iot technical

The Internet of Things (IoT) describes a network of everyday devices—such as appliances, vehicles, and equipment—that are connected to the internet and can share data automatically. For investors, IoT represents a growing trend that can drive efficiency and innovation across many industries, potentially creating new opportunities for growth and value. Its expansion influences how companies operate and compete in a digitally connected world.

agentic ai technical

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

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Companies adopt specialized tools, coordination capabilities to navigate changing geopolitical and market conditions, ISG Provider Lens^® report says

STAMFORD, Conn.--(BUSINESS WIRE)-- Enterprises are increasingly investing in AI-powered analytics, digital twins and intelligent orchestration to strengthen supply chain resilience and improve decision-making amid ongoing global disruptions, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

The 2026 ISG Provider Lens^® global Specialty Analytics and AI Services — Supply Chain report finds that organizations are transforming supply chain operations as geopolitical uncertainty, shifting trade policies, inflationary pressures, labor shortages and fluctuating demand create new challenges for sourcing, manufacturing and distribution. Enterprises are adopting advanced analytics and AI technologies to improve visibility, anticipate disruptions and respond more effectively to changing conditions.

“Supply chain organizations are recognizing that resilience and adaptability are now strategic priorities,” said Bob Krohn, partner at ISG. “AI and specialized analytics capabilities help enterprises build more intelligent operating models and become less reactive to disruptions and market changes.”

Organizations are adopting integrated supply chain control towers that consolidate data from suppliers, warehouses, production facilities and logistics networks into a unified decision layer. These platforms enable real-time monitoring, proactive exception management and faster disruption mitigation while providing greater visibility across increasingly complex supply chains.

Enterprises are also shifting from descriptive analytics toward predictive and prescriptive decision intelligence. AI-powered forecasting, scenario modeling and optimization capabilities are helping organizations anticipate disruptions and demand fluctuations, evaluate trade-offs and identify optimal responses that encompass sourcing, inventory management and logistics operations.

At the same time, many organizations are modernizing data foundations and adopting digital twins to improve planning and execution. By integrating data from ERP systems, IoT devices, supplier networks and external sources, enterprises can simulate supply chain scenarios, assess risks, evaluate alternate sourcing strategies and optimize operations before implementing changes in the physical world.

“Supply chain transformation is increasingly defined by an enterprise’s ability to turn data into action,” said Manav Deep Sachdeva, ISG principal analyst and lead author of the report. “The emergence of agentic AI is accelerating this transition by enabling organizations to monitor disruptions, coordinate responses across supply chain nodes and automate execution while maintaining appropriate governance and oversight.”

The report also explores other trends in supply chain analytics and AI services, including the growing importance of deep domain specialization to serve particular industries and the increasing integration of sustainability metrics into planning and optimization.

For more insights into the supply chain analytics challenges faced by enterprises, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.

The report evaluates the capabilities of 20 providers in one quadrant: Supply Chain.

The report names Fractal Analytics, Innover Digital, LatentView Analytics, Lingaro, Sigmoid, Tiger Analytics and Tredence as Leaders in the quadrant.

In addition, Evalueserve is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in the quadrant.

In the area of customer experience, Evalueserve is named the global ISG CX Star Performer for 2026 among supply chain specialty analytics providers. Evalueserve earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

A customized version of the report is available from Tiger Analytics.

The 2026 ISG Provider Lens^® global Specialty Analytics and AI Services — Supply Chain report is available to subscribers or for one-time purchase on this webpage.

About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260623581749/en/

Press Contacts:

Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich@isg-one.com

Erik Arvidson, Matter Communications for ISG
+1 978-518-4542
isg@matternow.com

Source: Information Services Group, Inc.