ISG to Evaluate AI Services in Healthcare

Key Terms

generative AI technical

Generative AI is a type of computer technology that can create new content, like text, images, or music, on its own. It’s important because it can produce realistic and useful material quickly, which could change how we create art, write stories, or even develop new products. Think of it as a smart robot that can invent and produce things almost like a human.

agentic AI technical

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

large language models (LLMs) technical

Large language models (LLMs) are advanced computer programs trained on massive amounts of text to generate, summarize, translate and understand human-like language. For investors they matter because LLMs can act like a very fast, experienced research assistant—automating customer service, speeding product development and cutting costs—while also creating new revenue opportunities and regulatory, accuracy and ethical risks that can affect a company’s profits and reputation.

electronic health records (EHRs) technical

Electronic health records (EHRs) are digital versions of patients’ medical charts that collect diagnoses, medications, test results and treatment notes in a secure, searchable system — like a digital filing cabinet for a person’s health history. They matter to investors because EHR adoption affects healthcare costs, provider efficiency, regulatory compliance, data-security risk and the revenue prospects of software and service providers that build, maintain or integrate these systems.

interoperability standards technical

Interoperability standards are agreed rules and formats that let different software, devices, or systems exchange and use information smoothly, like common plugs that let appliances fit any outlet. For investors, they matter because widespread standards reduce technical barriers, lower costs, speed up adoption, and create larger, more competitive markets—factors that can affect a company’s revenue growth, margins, and long-term value.

revenue cycle financial

The revenue cycle is the end-to-end process a business uses to record a sale, issue a bill, and collect payment — essentially the pipeline that turns products or services into cash. Investors watch it because a smooth, fast cycle means steady cash flow and lower risk of unpaid bills, while delays or errors can signal hidden costs, weakening profitability and increasing uncertainty about future earnings, much like a clogged pipe slowing water to a tap.

customer experience (CX) technical

Customer experience (CX) is the overall impression and feelings a person has when interacting with a business or service, much like how a customer feels after visiting a store or using an app. It includes every touchpoint, from browsing to purchasing and support, shaping their satisfaction and loyalty. For investors, strong CX often indicates a company's ability to attract and retain customers, which can lead to long-term success.

Upcoming ISG Provider Lens^® report will examine providers of AI solutions to help healthcare companies move toward data-driven care

STAMFORD, Conn.--(BUSINESS WIRE)-- Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that help healthcare enterprises move from early experimentation to real-world adoption of AI.

The study results will be published in a comprehensive ISG Provider Lens^® report, called AI Services in Healthcare, scheduled to be released in April 2026. The report will cover companies offering AI strategy, advisory, development and delivery services to healthcare enterprises.

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Healthcare organizations are rapidly adopting AI to tackle the growing burden of clinical work, address operational pressures and improve patient experience. The gradual uptake of generative AI (GenAI) and agentic AI models, alongside traditional AI, has helped enterprises automate routine tasks and enhance reasoning and orchestration in clinical and operational workflows. Organizations are applying AI in growth areas such as clinical decision support, imaging, virtual care, revenue cycle tasks and population health analysis, supported by tools that are increasingly tailored to healthcare needs. Cloud-based AI platforms and emerging interoperability standards are also strengthening enterprises’ ability to implement AI in a secure and scalable manner.

“Enterprises across the health sector are facing significant challenges, such as data fragmentation and privacy and regulatory constraints,” said Iain Fisher, director at ISG. “As they continue to adopt agentic AI, the need for strong guardrails, oversight and safety management becomes even more critical.”

ISG has distributed surveys to approximately 100 providers. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing AI-related services the typical healthcare enterprise is buying, based on ISG’s experience working with its clients. The two quadrants are:

• Healthcare AI Strategy and Advisory Services, evaluating providers that guide organizations in planning and governing AI, GenAI and agentic AI adoption. They offer expertise in selecting and validating healthcare-specific large language models (LLMs), ensuring alignment with clinical, operational and financial goals.
• Healthcare AI Development and Delivery Services, assessing providers that design, build, deploy and operationalize AI solutions for payers and healthcare firms. These providers are further evaluated on their expertise in model development and their ability to integrate these solutions with electronic health records (EHRs), care management platforms and other core systems.

The report produced from the study will cover the global market for AI services in healthcare and examine offerings available worldwide. ISG analysts Rohan Sinha and Sneha Jayanth will serve as authors of the report.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as IT service providers in the healthcare domain can contact ISG and ask to be included in the study.

All 2025 ISG Provider Lens^® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251216699046/en/

Press Contacts:

Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com

Julianna Sheridan, Matter Communications for ISG

+1 978-518-4520

isg@matternow.com

Source: Information Services Group, Inc.