ISG to Study AI-Based Governance Service Providers

Key Terms

predictive analytics technical

Predictive analytics uses historical data and patterns to estimate future outcomes, like sales, customer behavior, or operational problems. For investors it matters because it turns past signals into probable forecasts—similar to a weather forecast or traffic app—helping assess potential risks, spot opportunities, and prioritize where to allocate capital, while remembering that predictions carry uncertainty and are not guarantees.

generative AI technical

Generative AI is a type of computer technology that can create new content, like text, images, or music, on its own. It’s important because it can produce realistic and useful material quickly, which could change how we create art, write stories, or even develop new products. Think of it as a smart robot that can invent and produce things almost like a human.

Upcoming ISG Provider Lens^® report will evaluate providers offering data-driven intelligence to help enterprises monitor operations, enable compliance, detect fraud

STAMFORD, Conn.--(BUSINESS WIRE)-- Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that implement next-gen AI technologies for governance, risk, compliance and fraud (GRCF) operations to strengthen enterprises’ resilience and transparency.

The study results will be published in a comprehensive ISG Provider Lens^® report, called Specialty Analytics and AI Services — GRCF, scheduled to be released in August 2026. The report will cover companies that specialize in analytics and AI services for GRCF functions.

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

As companies scale digital operations, they often face stricter regulatory requirements, more diverse risks and more sophisticated fraud. AI’s role in addressing these challenges is rapidly expanding. Across industries, companies are reshaping their GRCF capabilities by using analytics and AI intelligence as a central capability for smarter, faster and more accountable decision-making. Leading enterprises are investing in tailored advanced analytics solutions and partnering with specialist providers that offer domain expertise, prebuilt accelerators and proven operating models.

“Enterprises are replacing fragmented, manual GRCF processes with integrated, AI-enabled systems that provide clearer visibility and faster insights,” said Namratha Darshan, chief business leader at ISG. “By applying predictive analytics and generative AI across GRCF operations, organizations can respond more quickly to regulatory changes, detect anomalies earlier and make more informed, accountable decisions.”

ISG has distributed surveys to more than 25 providers of AI and analytics services for GRCF. Working in collaboration with ISG’s global advisors, the research team will produce one quadrant representing the analytics and AI services that typical enterprises are buying for GRCF functions, based on ISG’s experience working with its clients. The quadrant is:

• Specialty Analytics and AI Services — GRCF, evaluating AI and analytics service providers that deliver domain-aligned solutions designed for GRCF functions. The providers are assessed on their ability to customize analytics and AI solutions for these functions and process structured and unstructured data from operational systems, regulatory feeds and transactional data.

The study will cover the global GRCF analytics and AI services market and examine products and services available globally. ISG analysts Manav Deep Sachdeva and Saravanan M S will serve as authors of the report.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as specialty GRCF analytics and AI service providers can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens^® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260218428900/en/

Press Contacts:



Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com



Julianna Sheridan, Matter Communications for ISG

+1 978-518-4520

isg@matternow.com

Source: Information Services Group, Inc.