ISG to Study Supply Chain Service Providers

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AI technical

Artificial intelligence (AI) is technology that enables machines to mimic human thinking and learning, allowing them to analyze information, recognize patterns, and make decisions. For investors, AI matters because it can improve how businesses operate, create new products, or identify opportunities faster and more accurately than humans alone, potentially impacting company success and market trends.

control tower capabilities technical

A set of centralized tools and processes that give a company real‑time visibility and coordination across complex operations—most commonly supply chains, logistics, or IT systems. It works like an air‑traffic control center, spotting delays or risks, suggesting fixes, and reallocating resources so problems are handled faster and costs are contained. Investors care because strong control tower capabilities reduce disruption risk, improve efficiency, and help protect margins and revenue growth.

customer experience (CX) technical

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05/20/2026 - 10:00 AM

Upcoming ISG Provider Lens^® reports will evaluate providers supporting supply chain modernization, orchestration, risk management

STAMFORD, Conn.--(BUSINESS WIRE)-- Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that help enterprises modernize supply chain operations with AI, intelligent orchestration and resilience-focused operations.

The study comes as enterprises face mounting pressure to improve supply chain resilience. The results will be published in a series of comprehensive ISG Provider Lens^® reports, called Supply Chain Services, scheduled to be released in September 2026. The reports will cover companies offering supply chain operations, intelligent orchestration, control tower capabilities, risk management, resilience and compliance services.

Enterprise buyers will be able to use the reports’ insights to evaluate their current vendor relationships, identify potential new engagements and compare available offerings. ISG advisors will use the research to guide clients through increasingly complex transformation and platform investment decisions.

Global supply chains are undergoing structural change as enterprises respond to ongoing economic volatility, geopolitical disruption, regulatory requirements and advances in AI. To improve continuity, visibility and control across multi-tier supply networks and partner ecosystems, organizations are building coordinated, end-to-end service models that enable real-time decision-making and risk management.

“Enterprises are rethinking supply chains as integrated, intelligent systems that continuously adapt to disruption and uncertainty,” said Namratha Dharshan, chief business leader, ISG. “Providers with AI-driven modernization, orchestration and risk management capabilities are becoming critical strategic partners in building responsive operations.”

ISG has distributed surveys to more than 90 supply chain service providers. In collaboration with ISG’s global advisors, the research team will evaluate the provider landscape and produce three quadrants reflecting the supply chain services enterprises are prioritizing, based on ISG’s experience working with its clients. The three quadrants are:

Supply Chain Operations Modernization Services, evaluating providers that modernize supply chain operating models by redesigning processes, data structures and decision frameworks and enabling new planning, sourcing, manufacturing, logistics and after-sales capabilities.
Intelligent Supply Chain Orchestration and Control Tower Services, assessing providers that enable real-time coordination across planning, logistics, inventory and partner ecosystems using AI and automation.
Supply Chain Risk, Resilience and Compliance Services, covering providers that help enterprises identify, assess and manage risks while ensuring regulatory compliance and long-term continuity across supply networks.

Geographically focused reports from the study will cover the global supply chain services market and examine products and services available in Brazil and globally. ISG analysts Sidney Nobre (Brazil) and Tarun Nathooram Vaid (global) will serve as authors of the reports.

Additional details on the study, including participating providers and evaluation criteria, are available in this digital brochure. Companies not listed as supply chain service providers can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions, based on ISG’s continuous CX research.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.