Fast Healthcare Interoperability Resources (FHIR)medical
Fast Healthcare Interoperability Resources (FHIR) is a modern technical standard that specifies how medical information is formatted and exchanged so different health software systems can read and use the same data. Like a common plug or USB for patient records, FHIR makes electronic health records, apps, and devices connect more easily, lowering integration costs, speeding new product rollouts, and reducing operational and regulatory risk—factors that influence growth and valuation in healthcare and health‑tech investments.
value-based caremedical
A health-care delivery approach that rewards providers for keeping patients healthy and improving outcomes instead of charging for each test or visit. For investors, it matters because it shifts where profits and losses come from—favoring providers and technologies that lower long-term costs, prevent complications, and demonstrate measurable results; think of it like paying a contractor only when the house stays sound, which changes who wins and loses financially.
cloud-native platformstechnical
Cloud-native platforms are modern software systems designed to run efficiently on cloud computing environments, allowing applications to be built, deployed, and scaled quickly and reliably. They enable businesses to adapt rapidly to changing market conditions, which can enhance operational agility and innovation. For investors, these platforms can signal a company's ability to stay competitive through flexible technology infrastructure.
interoperabilitytechnical
Interoperability is the ability of different systems, devices, or software to work together smoothly and share information easily. It matters to investors because it enables more efficient operations, better data sharing, and faster decision-making across various platforms or technologies. When systems are interoperable, they can connect and communicate as if they were part of a single, unified system, reducing complexity and increasing overall effectiveness.
revenue cyclefinancial
The revenue cycle is the end-to-end process a business uses to record a sale, issue a bill, and collect payment — essentially the pipeline that turns products or services into cash. Investors watch it because a smooth, fast cycle means steady cash flow and lower risk of unpaid bills, while delays or errors can signal hidden costs, weakening profitability and increasing uncertainty about future earnings, much like a clogged pipe slowing water to a tap.
omnichanneltechnical
A coordinated approach to selling and serving customers across all touchpoints—stores, websites, mobile apps, social media, and call centers—so the experience feels like one continuous conversation no matter where a customer interacts. For investors, omnichannel capability signals how well a company can attract and keep customers, turn interactions into sales, and use shared customer data to cut costs and boost revenue—making it a key driver of growth and competitive strength.
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Rising costs and demand push organizations toward cloud, automation, interoperable data platforms, ISG Provider Lens® report says
STAMFORD, Conn.--(BUSINESS WIRE)--
U.S. healthcare enterprises are accelerating their adoption of cloud-based, AI-enabled solutions to improve operations and modernize care delivery, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.
The 2025 ISG Provider Lens® Healthcare Digital Services report for the U.S. finds that payers, providers and life sciences organizations are developing new technology strategies to address a wide range of challenges, including cost pressures, clinician shortages and rising consumption of services as healthcare spending approaches one-fifth of the nation’s gross domestic product. Enterprises seek operating models that reduce administrative friction, improve financial predictability and support scalable care delivery. These investments reflect a shift from fragmented modernization programs toward coordinated, enterprise-wide transformation anchored in data, automation and security.
“U.S. healthcare organizations no longer treat digital investments as incremental improvements,” said James Burke, partner, Healthcare, at ISG. “They are rearchitecting operations around intelligence, interoperability and resilience to remain viable under growing pressures.”
Many healthcare enterprises in the U.S. are embedding AI into core administrative and financial workflows to improve efficiency and accuracy, the report says. Intelligent automation and agentic systems increasingly support claims processing, prior authorization, utilization review and revenue cycle functions, reducing manual intervention and processing timelines. These capabilities are helping organizations address staffing shortages while improving consistency and compliance across high-volume operations.
Organizations are also modernizing data architectures for real-time interoperability across clinical, operational and financial domains, ISG says. They are adopting cloud-native platforms and frameworks aligned with Fast Healthcare Interoperability Resources (FHIR) to support contextual data access and coordinated decision-making. This approach is critical for advancing value-based care models that depend on predictive analytics, cohort management and sharing of insights between payers and providers.
Improving patient and member experience is a core priority as organizations strive to reduce complexity and increase trust, the report says. Enterprises are deploying digital front doors, omnichannel communication and conversational interfaces to simplify navigation and reduce administrative burdens for both consumers and frontline staff. These investments are also designed to facilitate earlier patient engagement, better adherence to care plans and more efficient use of clinical resources.
“Enterprises are aligning AI, data and experience initiatives around measurable operational outcomes,” said Rohan Sinha, principal analyst, ISG Provider Lens Research, and lead author of the report. “The emphasis is on sustained performance improvement rather than isolated technology deployments.”
The report also explores additional trends shaping U.S. healthcare transformation, including growing cybersecurity risks and the expanding role of external partners and managed services to address technology talent shortages.
For more insights into the challenges faced by U.S. healthcare enterprises, along with ISG’s advice for addressing them, see the ISG Provider Lens® Focal Points briefing here.
The 2025 ISG Provider Lens® Healthcare Digital Services report for the U.S. evaluates the capabilities of 35 providers across four quadrants: Payer Digital Transformation, Provider Digital Transformation, Value-Based Care and Interoperability and Data Security.
The report names Accenture, Cognizant, Deloitte, HCLTech, TCS and Wipro as Leaders in all four quadrants. It names Infosys and NTT DATA as Leaders in three quadrants each. EXL, Firstsource, Tech Mahindra and UST are named as Leaders in one quadrant each.
In addition, Persistent Systems is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in three quadrants. Emids and LTIMindtree are named as Rising Stars in one quadrant each.
In the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2025 among healthcare digital service providers. Persistent Systems earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.
A customized version of the report is available from EXL.
The 2025 ISG Provider Lens® Healthcare Digital Services report for the U.S. is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens® Research
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
