Infosys BPM Unveils AI Agents to Revolutionize Finance and Accounting Services

Rhea-AI Summary

Infosys BPM has launched AI agents for invoice processing within its Infosys Accounts Payable on Cloud solution, powered by Infosys Topaz. The solution transforms invoice processing from a human-driven, AI-supported model to an autonomous AI-first approach, utilizing Microsoft's AI stack including Azure AI Foundry and other LLMs. Developed in collaboration with Americana Restaurants, which operates over 2,600 restaurants across MENA and Kazakhstan, the solution aims to enhance operational efficiency and accuracy in accounts payable operations. The AI agents are designed to handle complex business scenarios autonomously, manage end-to-end workflows, and adapt to changing business logic with minimal human oversight. This innovation represents a significant advancement in finance and accounting automation, combining Infosys Topaz with Microsoft's enterprise-ready AI solutions to deliver scalable and intelligent processing capabilities.

Positive

• Integration of autonomous AI agents promises significant efficiency gains in invoice processing
• Partnership with Microsoft provides enterprise-ready AI infrastructure and scalability
• Successful implementation with major client Americana Restaurants validates solution effectiveness
• Solution offers enhanced accuracy and reduced manual dependencies in accounts payable operations

Negative

• None.

Insights

Technology and AI Product Analyst

Infosys BPM's new AI Agents solution transforms accounts payable operations with autonomous processing, boosting efficiency while strengthening INFY's competitive position in enterprise AI.

Infosys BPM has launched a significant advancement in their accounts payable solution, moving from human-driven AI-supported processes to an autonomous AI-first approach. The new solution incorporates AI agents that can handle complex business scenarios, adapt to changing business logic, and manage end-to-end workflows with minimal human oversight.

This technology represents a pivotal shift in how enterprise accounting processes are handled. By leveraging Infosys Topaz alongside Microsoft's AI stack (including Azure AI Foundry and other LLMs), the company has created a solution that doesn't just assist humans but can operate autonomously, making complex decisions independently.

The partnership with Americana Restaurants serves as a strategic proof-of-concept, demonstrating real-world implementation across a major enterprise with over 2,600 restaurant locations spanning multiple regions. This reference implementation provides Infosys with a compelling case study for other potential enterprise clients.

What makes this development particularly noteworthy is its focus on accounts payable—a high-volume, rules-intensive business process that has traditionally required substantial manual intervention despite previous automation attempts. By creating AI agents capable of handling complex decision-making within established business processes, Infosys is addressing a significant market need while positioning itself at the forefront of practical enterprise AI applications.

This solution extends beyond simple automation by incorporating adaptive capabilities that can evolve with changing business requirements—a critical differentiator in enterprise solutions where business logic frequently changes. For Infosys shareholders, this represents an important competitive advancement in high-margin enterprise AI services, strengthening the company's positioning against both traditional IT service providers and newer AI-focused competitors.

New Agentic AI-powered solution set to redefine accounts payable operations with significant efficiency gains, enhanced accuracy and improved user experience

BENGALURU, India, May 30, 2025 /PRNewswire/ -- Infosys BPM, the business process management arm of Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), today announced the launch of AI agents for invoice processing within its flagship Infosys Accounts Payable on Cloud solution. Powered by Infosys Topaz, the innovation redefines invoice processing by moving from a human-driven, AI-supported model to an autonomous AI-first approach, which ensures greater efficiency and accuracy.

Designed to operate autonomously, the solution leverages AI agents equipped with advanced decision-making capabilities to handle complex business scenarios with precision and speed. Autonomous AI-first approach enables end-to-end workflow management, allowing AI agents to handle dynamic processes, adapt to changing business logic, and perform intricate tasks with minimal human oversight. The new Agentic AI-powered Accounts Payable on Cloud solution aims to boost operational efficiency significantly, enabling businesses to scale quickly and effectively. Powered by Microsoft's AI stack, the solution combines Azure AI Foundry and other LLMs with custom AI agents. The integration of Cognitive Services with Azure's Platform-as-a-Service (PaaS) offerings enables the delivery of scalable, intelligent, and enterprise-ready AI solution.

This solution was developed in close collaboration with Americana Restaurants, the largest out-of-home dining and quick service restaurant operator across the Middle East, North Africa, and Kazakhstan, with more than 2,600 restaurants. Building on the successful deployment of Accounts Payable on Cloud solution for Americana, Infosys BPM is now integrating Agentic AI to make their invoice processing largely autonomous, further enhancing its efficiency and accuracy.

Harsh Bansal, Chief Financial Officer and Chief Growth Officer, Americana Restaurants, said, "At Americana Restaurants, we are committed to leading digital transformation, and as we scale our operations, intelligent automation is key to achieving greater efficiency and agility. With AI-powered Infosys Accounts Payable on Cloud, we have made invoice processing faster, enhanced accuracy, and improved efficiency. The addition of Agentic AI takes this a step further, reducing manual dependencies and bringing more intelligence and autonomy into our invoice processing. We are delighted that we have pioneered this initiative with Infosys and look forward to closely working with Infosys BPM to lead us collectively into a future of smarter and more agile operations."

Stephen Boyle, Global Leader, GSIs, ESIs and Advisories, Microsoft, said, "We commend Infosys BPM for launching Microsoft AI agents within its Accounts Payable on Cloud solution, showcasing AI's ability to streamline complex workflows and enhance critical business operations. This innovation underscores Infosys's transformative potential and sets the stage for intelligent automation to drive future business success."

Anantha Radhakrishnan, CEO & Managing Director, Infosys BPM, said, "With the introduction of Agentic AI into Infosys Accounts Payable on Cloud solution, we are redefining what is possible in the finance and accounting functional domain. By integrating Infosys Topaz with a purpose-built multi-agent framework, along with Microsoft's AI stack, we've developed a solution that is autonomous by design, responsive to change, and built to evolve. This exemplifies our commitment to pioneering innovation and delivering unparalleled business value to enterprises worldwide."

About Infosys

Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.

Safe Harbor

Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, increased competition for talent, our ability to attract and retain personnel, increase in wages, investments to reskill our employees, our ability to effectively implement a hybrid work model, economic uncertainties and geo-political situations, technological disruptions and innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2024. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.

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SOURCE Infosys

FAQ

What is Infosys BPM's new AI solution for accounts payable operations?

Infosys BPM has launched AI agents for invoice processing within its Accounts Payable on Cloud solution, powered by Infosys Topaz, which transforms invoice processing to an autonomous AI-first approach.

How does INFY's new AI-powered accounts payable solution work?

The solution uses AI agents equipped with advanced decision-making capabilities, leveraging Microsoft's AI stack including Azure AI Foundry and LLMs to handle complex business scenarios and end-to-end workflow management autonomously.

Which company is the first major client for Infosys BPM's new AI accounts payable solution?

Americana Restaurants, the largest quick-service restaurant operator in MENA and Kazakhstan with over 2,600 restaurants, is the first major client implementing this AI solution.

What are the key benefits of Infosys's new AI-powered accounts payable solution?

The solution offers increased operational efficiency, enhanced accuracy, reduced manual dependencies, and the ability to scale quickly through autonomous processing of invoices.

How does Microsoft contribute to INFY's new accounts payable solution?

Microsoft provides the AI infrastructure through Azure AI Foundry, LLMs, Cognitive Services, and Platform-as-a-Service offerings to enable scalable, intelligent, and enterprise-ready AI capabilities.