Sensormatic Solutions Introduces EAS-based, Category-level Shrink Intelligence at NRF Big Show

Key Terms

acousto-magnetic technical

A technology that uses vibrations (sound waves) interacting with magnetic fields to detect, transmit or identify objects by their response to those combined signals. Think of it like tapping a wine glass and listening for a particular tone, except the system reads magnetic echoes instead of sound; investors care because it underpins products such as theft-prevention tags, sensors and certain medical or industrial detectors, affecting sales, margins and regulatory use cases.

electronic article surveillance (EAS) technical

Electronic article surveillance (EAS) is a retail security system that uses small tags attached to merchandise and sensors at store exits to trigger an alarm if unpaid items leave the premises. For investors, EAS matters because it helps reduce theft-related losses, influences retailers’ operating costs and capital spending, and affects sales margins and the market for security technology providers — think of it as an invisible gate protecting inventory and profit.

organized retail crime (ORC) technical

Organized retail crime (ORC) describes coordinated, professional groups that steal large quantities of merchandise from stores or intercept goods in transit to resell them through online marketplaces, pawn shops or underground channels. It matters to investors because ORC erodes sales, increases security and insurance costs, disrupts supply chains and can damage a retailer’s reputation and profit margins—like a leak in a boat that steadily lowers the ship’s cargo and value.

source-tagging technical

Source-tagging is the practice of clearly labeling where a piece of information came from—such as a company filing, regulatory agency, newswire, analyst note, or original reporter—so readers can see its origin at a glance. For investors this matters because knowing the source helps judge credibility, detect potential bias, and decide how much weight to give the information, much like checking the label on food before you trust its ingredients and safety.

omnichannel technical

A coordinated approach to selling and serving customers across all touchpoints—stores, websites, mobile apps, social media, and call centers—so the experience feels like one continuous conversation no matter where a customer interacts. For investors, omnichannel capability signals how well a company can attract and keep customers, turn interactions into sales, and use shared customer data to cut costs and boost revenue—making it a key driver of growth and competitive strength.

• New ecosystem makes category-level data available to retailers using Sensormatic Solutions precision-calibrated acousto-magnetic (AM) EAS technology to deliver powerful shrink analytics
• Retailers can extend their EAS investment to focus and enhance loss prevention (LP) strategies that help combat growing shrink and organized retail crime

NEUHAUSEN, Switzerland--(BUSINESS WIRE)-- Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls (NYSE: JCI), is offering retailers a new way to implement a data-driven approach to LP and organized retail crime (ORC) prevention using trusted acousto-magnetic (AM) technologies. Its Category-Level Shrink Insights ecosystem is designed to turn existing electronic article surveillance (EAS) infrastructure into an intelligent LP solution, driving operational improvements and customer experience excellence. Visitors of the 2026 NRF Big Show can see the new intelligence solution—brought to life in the Sensormatic Solutions Shrink Analyzer application to provide insights into retailers’ top theft categories—in action at Sensormatic Solutions booth (#5321), Jan. 11-13.

“Theft-related loss is a universal challenge with countless unique drivers and solutions,” said Tony D’Onofrio, president of Sensormatic Solutions. “A recent NRF report found that there is no one-size-fit-all way that theft happens. Category-Level Shrink Insights is an extension of a retailers’ EAS investment and provides added value by improving understanding of how shrink and loss happen in their stores, so they can focus on what matters most for their operations.”

Informed by 60 years of experience designing loss prevention solutions, Category-Level Shrink Insights leverages Shrink Analyzer’s industry-leading analytics to help reveal how losses happen, the merchandise most at risk and the impacts of shrink on their operations. The holistic ecosystem brings together Sensormatic Solutions industry-leading analytics capabilities, exit systems, AM technology, source-tagging program and supporting teams around the globe to help LP teams:

• Build new, data-driven LP strategies. Precision-calibrated AM-EAS hard tags, labels and systems can enable differentiation between retailer-defined merchandise categories, allowing LP teams to identify high-risk merchandise and better understand the impact of organized retail crime (ORC). Category-Level Shrink analytics includes store level shrink reporting, ORC geo-mapping, predictive tools and video monitoring capabilities, helping teams better understand how ORC happens in their stores so they can refine their approach to mitigation.
• Improve shopper experience. Details about high-risk categories can inform more precise merchandising and protection practices, improving on-shelf availability, reducing friction for shoppers and optimizing omnichannel fulfillment. Trusted Sensormatic Solutions AM hard tags and labels also feature fast, reliable deactivation designed to prevent nuisance alarms and expedite checkouts.
• Enhance worker safety and performance. Having greater context on loss activity can empower retailers to better protect people in addition to products. With workers' concerns about safety on the sales floor rising, the insights provided by category-level data can help associates feel safer on the job and have the knowledge they need to focus on helping customers.

Category-Level Shrink Insights is compatible with Sensormatic Solutions award-winning source-tagging service, giving retailers another way to amplify productivity and protection.

Attendees of the 2026 NRF Big Show, taking place from Jan. 11-13 at the Jacob K. Javits Convention Center in New York City, can stop by booth #5321 to explore this new approach to data-driven loss prevention as well as learn more about Sensormatic Solutions latest innovations.

To request a booth tour or a meeting with an account manager, visit the Sensormatic Solutions scheduling page. Stay up to date on all things Sensormatic Solutions during the show by searching #SensormaticNRF on LinkedIn and X.

About Johnson Controls:

At Johnson Controls (NYSE:JCI), we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

Building on a proud history of 140 years of innovation, we deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through OpenBlue, our comprehensive digital offering.

Today, Johnson Controls offers the world's largest portfolio of building technology and software as well as service solutions from some of the most trusted names in the industry.

Visit www.johnsoncontrols.com for more information and follow @johnsoncontrols on social platforms.

About Sensormatic Solutions

Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, powers safe, secure and seamless retail experiences. For more than 60 years, the brand has been at the forefront of the industry’s fast-moving technology adoption, redefining retail operations on a global scale and turning insights into actions. Sensormatic Solutions delivers an interconnected ecosystem of loss prevention, inventory intelligence and traffic insight solutions, along with our services and partners to enable retailers worldwide to innovate and elevate with precision, connecting data-driven outcomes that shape retail’s future. Please visit Sensormatic Solutions or follow us on LinkedIn, X, and our YouTube channel.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260111876682/en/

Media Contacts:

Jaclyn Messina

Sensormatic Solutions by Johnson Controls

Work: +1-561-235-6458

Email: jaclyn.messina@jci.com

Madison Southall

Sensormatic Solutions by Johnson Controls

Work: +1-215-869-6452

Email: madison.southall@jci.com

Grace Torrance

Matter on behalf of Sensormatic Solutions

Work: +1-978-518-4504

Email: jciretail@matternow.com

Source: Sensormatic Solutions